Related
I have reviewed similar threads for a few days but have not found any answers. The simple question I have is in the title:
Can you unlock the ATT Atrix without an unlock code.
However the situation is a bit more complicated and ill explain.
I have been traveling the past few months and was in Costa Rica for a month. I decided to purchase a local SIM so I could use my phone without paying ridiculous ATT roaming charges. I inserted the SIM and it was locked, unaware of the network lock I inserted my personal code thinking that may be it. No luck and returned to my old ATT SIM. At this point it still worked but a few days passed and I tried again, still no avail so I contacted ATT. It just so happened the 6 month mark was coming up from the original purchase date of my phone so they would provide the unlock code in 4 days time. I waited and finally received, after inserting the code it did not work and I contacted ATT back to assure they provided the proper code as they had to send me a replacement phone a few months prior due to my original Atrix crapping out. They checked it out and determined it was correct but it never worked. I finally inserted my original ATT SIM back into the phone and it also requested network unlock code. Now I am back in the states and even with the original ATT SIM it still requests for the network unlock code. I tried unlocking and flashing with CM7 beta and STILL requests unlock code. So basically the phone is useless for network data but will work fine as a mini tablet i suppose connected to WIFI.
So with that explanation does anyone have any idea on bypassing this or removing this entirely, not even to use overseas but just on the ATT network!
Additionally
ATT provided me with another Atrix to alleviate my troubles so im not entirely phoneless. However I would like to sell one of these and possibly purchase the GS2 0_o
I have contacted 3 cell phone unlocking sites explaining the situation and only one has responded but not with any answers.
HELP!
if you got a new phone, is it still asking for a network unlock code?
No. Its working fine, but I still have this perfectly good working phone I would rather use and sell the brand new one. Unless I cant get rid of this unlock problem I suppose Ill sell it as is. Any takers?
Hi, I talk to att once when i want to unlock my atrix and they told me if the phone is more than six months old the give you the unlock code for free.
so for the atrix if that is your phone you can ask att for your code since august 21.
just call att customer support.
hope this help.
try a diff sim card with data plan and see if it still asks for code
or try flashing a custom rom
I suppose I was not clear in the OP. ATT DID provide this code for me. I did flash a custom rom already.
As far as using a different SIM card I tried to use a second SIM that ATT provided and still nothing.
I am assuming this is a very unique situation and probably wont find any answers unless someone has successfully unlocked the phone by flashing some special ROM.
Flashing a ROM of any kind will never sim-unlock your phone.... ever. period.
The only way to resolve this is through AT&T. The only way to sim-unlock is with the code it requests.... must have proper code. That is the only way. So, I would talk to AT&T about it, in person, at a local store.
I unlocked the inspire 4G simple by rooting and flashing a custom rom didnt ask for network password after that it worked on tmobile
With edge service no. 3g or 4g different bands between tmobile and att
Sent from my HTC HD2 using XDA Premium App
jussuh said:
I unlocked the inspire 4G simple by rooting and flashing a custom rom didnt ask for network password after that it worked on tmobile
With edge service no. 3g or 4g different bands between tmobile and att
Sent from my HTC HD2 using XDA Premium App
Click to expand...
Click to collapse
highly doubt that....
when does it ask you for the network code? can u provide a screen capture?
jgc121 said:
Flashing a ROM of any kind will never sim-unlock your phone.... ever. period.
The only way to resolve this is through AT&T. The only way to sim-unlock is with the code it requests.... must have proper code. That is the only way. So, I would talk to AT&T about it, in person, at a local store.
Click to expand...
Click to collapse
Just the info I was looking for. Basically the phone is boned in that case. Spent a good with with ATT advanced tech support and motorola to no avail.
What I do want to know is WHERE this information is stored out of curiosity. It seems the modding community would have tinkered with some hacks to remove the sim lock at some point.
wyldkard said:
when does it ask you for the network code? can u provide a screen capture?
Click to expand...
Click to collapse
Tried to screen shot it but it wont allow in the screen. The request comes as soon as I turn the phone on. If I dismiss it I can use the phone I just wont have cellular access.
Ok so I am reposting and not editing as I feel this deserves a bump.
I got my new Atrix unlock code from ATT today and tried it on the new Atrix I received and that one ALSO will not unlock.
Is there ANY ATT Atrix sim unlocked and if so how did you go about doing it? I have only found one thread and no response via PM.
How to SIM unlock Atrix!
I have read both your post and I believe you used a ATT sim card that was not in use or a GO phone Sim card. Am I correct so far? To sim unlock you have to insert a non ATT sim card!! No go phone sim card or a non active att sim!
Call one of your friends and borrow a Verizon sim or Tmobile sim. You only have 5 tries to do this. So as for your first Atrix I believe it is already locked permanently to ATT. Dont ruin your second Atrix.
katinatez said:
I have read both your post and I believe you used a ATT sim card that was not in use or a GO phone Sim card. Am I correct so far? To sim unlock you have to insert a non ATT sim card!! No go phone sim card or a non active att sim!
Call one of your friends and borrow a Verizon sim or Tmobile sim. You only have 5 tries to do this. So as for your first Atrix I believe it is already locked permanently to ATT. Dont ruin your second Atrix.
Click to expand...
Click to collapse
Well I found that if you push #073887* in the dialer it will actually prompt you for the unlock code. I tried this with NO sim in at first and that is when it said it was unsuccessful. However late last night I inserted my ATT SIM back in and tried again just for ****s. Entered in #073887* and typed the unlock code and viola, it worked. Interesting information for anyone who wants to unlock there Atrix WITHOUT another carriers SIM!
But back to my original issue. I wouldn't mind if the original atrix was locked to ATT, at least I would still be able to use it. The problem is that it wont work with ANY SIM. My thoughts is that it is a glitch and locked the phone to... nothing?
To make matters worse I emailed cellunlocker.net explained the issue and they said they thought if they requested a carrier unlock code it would work. Paid the 20 and 10 minutes later they sent me the same unlock code ATT had provided. Now the hassle of obtaining a refund.
are you selling the phone?
komakos96 said:
are you selling the phone?
Click to expand...
Click to collapse
Yea. Both.
you have to use a *different* sim card than your regular carrier uses (ex - I'm on AT&T, so i used a Boost Mobile Sim to unlock my Atrix) You cannot use YOUR sim to sim-unlock.
jgc121 said:
you have to use a *different* sim card than your regular carrier uses (ex - I'm on AT&T, so i used a Boost Mobile Sim to unlock my Atrix) You cannot use YOUR sim to sim-unlock.
Click to expand...
Click to collapse
Yes you can, by the method I explained in my previous post. It works!
There may be some confusion. The one im referring to (the original ATRIX) will not unlock with an ATT sim, a TMOB sim, a verizon SIM, or even a Costa Rican SIM. NO matter WHAT the SIM is in the "original" phone it always prompts me for a SIM unlock password. Like I said I believe it to be a glitch, intending to lock it to the ATT SIM but in reality it locked it to NO SIM.
So to restate.
YES you can unlock an ATT Atrix with only an ATT SIM in the phone using the method I explained. ( I did it with the phone in my hand right now)
and
NO my original Atrix will not unlock regardless of SIM installed or method.
i will send you a p.m with my offer
Just out of curiousity did you ever set up the sim card lock feature in the location and security settings. It will ask you for the unlock code every time you turn your phone on...shot in the dark here....
Sent from my MB200 using XDA App
I'm getting a bit frustrated... I have unlocked and rooted the phone and now I"m trying to unlock the SIM so that I can give it to my wife to use with a European Sim Card. I've googled, read and read and so far I've done the following:
1. Placed the European SIM into the phone (that I used in my old TMobile phone to date)
2. Was presented with "Enter sim network unlock pin"
3. Called AT&T and obtained the "unlock code".
I tried that code 3 times so far. After spending a fair amount of time with ATT support on the phone they believe that the "pin" is different from the "code". Btw, the unlock number was confirmed to me by ATT support folks twice... I rechecked the IMEI number twice... and I"m stuck... what do I do? Is there a difference?
Btw, I tried it under CM7 and AOKP
Thanks
SIM vs Carrier Unlock
There is definitely a difference between Carrier unlocking and SIM unlocking. I was steered wrong by AT&T the first time I asked. Essentially, they gave me a code that would allow me to override being locked out of my SIM card (to access phone numbers, etc) as a result of entering the SIM password wrong. This was NOT what I wanted.
I called back, and specifically requested a Carrier Unlock (for using other companies' SIMs), and they then made good on this request. You will need an active SIM from another carrier to get the job done, but if you specify your request to them, hopefully they will get it together. Another option is to buy a code at the numerous online re-sellers, but like I said, AT&T gave me mine for no cost. Good luck to you!
tobnddl said:
There is definitely a difference between Carrier unlocking and SIM unlocking. I was steered wrong by AT&T the first time I asked. Essentially, they gave me a code that would allow me to override being locked out of my SIM card (to access phone numbers, etc) as a result of entering the SIM password wrong. This was NOT what I wanted.
I called back, and specifically requested a Carrier Unlock (for using other companies' SIMs), and they then made good on this request. You will need an active SIM from another carrier to get the job done, but if you specify your request to them, hopefully they will get it together. Another option is to buy a code at the numerous online re-sellers, but like I said, AT&T gave me mine for no cost. Good luck to you!
Click to expand...
Click to collapse
Thanks, unfortunately they keep sticking by their guns and claiming that the code they're providing me with is the proper one.....
Don't try too many times, after maybe 5, not sure, you can permanently lock your phone. It is a security measure.
You nay already know, but hate for you to mess up your phone.
I'm still convinced that there's no way AT&T or anyone else would be able to tell you remotely what the code is.
When you buy new SIMs, they come inside a credit card-shaped piece of plastic. On that card itself (not the sim), there's two spots: one for a PIN and one for a PUK. The PIN is needed because the new SIM defaults to being locked as a security feature. Every time you turn off the phone, the SIM locks itself. Once unlocked, however, you can go into a phone's SIM settings and leave it unlocked permanently for any phone.
You need to find the card that originally came with the SIM.
Chrism suggested not to attempt the wrong pin too many times. It won't lock your phone, it will lock the sim and then require you to enter the PUK code.
I still wonder if it is the phone. When you enter the code, then you can use any sim card. He wants to unlock the phone to work with a different carriers sim I believe.
His problem is with the phone, not with the sim, is it?
Could be wrong.
tobnddl said:
There is definitely a difference between Carrier unlocking and SIM unlocking. I was steered wrong by AT&T the first time I asked. Essentially, they gave me a code that would allow me to override being locked out of my SIM card (to access phone numbers, etc) as a result of entering the SIM password wrong. This was NOT what I wanted.
I called back, and specifically requested a Carrier Unlock (for using other companies' SIMs), and they then made good on this request. You will need an active SIM from another carrier to get the job done, but if you specify your request to them, hopefully they will get it together. Another option is to buy a code at the numerous online re-sellers, but like I said, AT&T gave me mine for no cost. Good luck to you!
Click to expand...
Click to collapse
I believe this is correct. Also, if you are entering the carrier code, and enter it wrong a specified number of times,i'm pretty sure it can lock your phone. I have unlocked well over a dozen, and have always been warned about it....
chrism.brunner said:
I still wonder if it is the phone. When you enter the code, then you can use any sim card. He wants to unlock the phone to work with a different carriers sim I believe.
His problem is with the phone, not with the sim, is it?
Could be wrong.
Click to expand...
Click to collapse
Reread the OP. The phone is already unlocked and rooted. That means that technically yes, he can use any sim card on his phone.
However, not all sims are sold unlocked. As I mentioned before, it's not uncommon to buy a prepaid sim outside of the US (like the OP's Euro sim) and be asked to enter the sim pin upon start up.
If you reread the OP, you'll see that he's describing exactly what I'm talking about. I've had to do this a handful of times on a handful of unlocked phones.
Regarding locking the device, again, the OP phone is already unlocked so locking the actual phone due to entering the incorrect pin is impossible. It would be the sim that would be locked (since the phone is asking for the sim pin) and could only be restored by entering the PUK. I've had to do this a couple of times myself for people who had forgotten their sim pin but still had their original card info at home. Once you enter the PUK, it works again.
i would Spend the 20 or 30 buck online and get a diifferent code
Sent from my MB860 using Tapatalk
Regarding post #8
I agree with post #9 as well.
Maybe so, not my experience though. He has unlocked the bootloader and rooted. He has not carrier unlocked. I don't think that they are the same, but you could very well be right. Thanks. At least we are all trying to help him out.
That sim seems to already be unlocked if he has been using it in a T-Mobile phone to date. His ATRIX is still network locked.
OP. Let us know please. Now I am curious.
Thanks.
chrism.brunner said:
He has unlocked the bootloader and rooted. He has not carrier unlocked.
Click to expand...
Click to collapse
I still haven't read where the OP stated he unlocked the bootloader. Rooted, yes. When I read "unlocked," I take that as "Carrier unlocked" the way that googling "unlocked cell phone" would bring up unrestricted/debranded/etc. cell phones, not necessarily having anything to do with the status of the bootloader.
That said, the bit about him using the sim on his older tmobile phone made me assume one of two things: he either forgot the code he used for that phone or it's a bad sim.
Granted, not every carrier unlock code works but given that he was getting it directly from AT&T (and it was on their servers), it should work. My Atrix, for example, required a code off Motorola's servers and even then the first code worked perfectly.
Trust me, if the OP has gone through all this trouble and the only thing left is to try the SIM pin then... 1+1=?
With the ATRIX you usually unlock the bootloader first, but that would explain some confusion.
Hey, I'm not trying to argue or anything.
OP, what unlock did you perform?
This thread is seriously non reality based.
Neither rooting nor unlocking has anything to do with getting the subsidy unlock code that allows non-ATT sims to be used.
ATT can cerrtainly provide the vaild code, and has always done so for me (albeit after possibly a await time).
3rd parties MIGHT be able to provide the same code. YMWV.
There have been some reports (search) that with the wrong radio the unlock code does not take. So ithat might be a way to go.
Wow, we are going round and round. Good luck.
Use search!!
r.Huzar said:
I'm getting a bit frustrated... I have unlocked and rooted the phone and now I"m trying to unlock the SIM so that I can give it to my wife to use with a European Sim Card. I've googled, read and read and so far I've done the following:
1. Placed the European SIM into the phone (that I used in my old TMobile phone to date)
2. Was presented with "Enter sim network unlock pin"
3. Called AT&T and obtained the "unlock code".
I tried that code 3 times so far. After spending a fair amount of time with ATT support on the phone they believe that the "pin" is different from the "code". Btw, the unlock number was confirmed to me by ATT support folks twice... I rechecked the IMEI number twice... and I"m stuck... what do I do? Is there a difference?
Btw, I tried it under CM7 and AOKP
Thanks
Click to expand...
Click to collapse
Try THIS Thread---->Solved: Sim Unlock Fails With Valid Code
Sorry for taking so long to reply but for whatever reason I missed the email saying that there are replies. Anyways, lets recap
Phone is rooted and unlocked. I can run any ROM that I want and bootloader is unlocked.
The sim cards I am testing on (yes, plural) are not locked (as in they do not require a code).
I am trying to use a non ATT sim card (specifically I am trying TMobile EU) so that when I go traveling to EU again I can use the ATRIX with my local number that I keep rather then the ancient HTC windows phone that I have used to date....
I have made 4 attempts at unlocking so that means I am down to last one.....
Hi everyone,
I see that the Droid Incredible 4g does support sim cards, I was wondering is it microSIM like the IPHONE or regular SIM. Also, since Verizon doesn't give out unlock codes, is there anyway to get my phone unlocked myself so I can use a prepaid sim when i travel abroad? Thanks, any hlep would be appreciated!
morbius14 said:
Hi everyone,
I see that the Droid Incredible 4g does support sim cards, I was wondering is it microSIM like the IPHONE or regular SIM. Also, since Verizon doesn't give out unlock codes, is there anyway to get my phone unlocked myself so I can use a prepaid sim when i travel abroad? Thanks, any hlep would be appreciated!
Click to expand...
Click to collapse
It's microSIM. Don't know about unlocking it.
I've heard mixed news on the unlocking process. I've heard if you pressure them for the unlock code they will give it to you. (tell them you are going out of country etc). I've also heard that they don't give them out. (which I don't believe because people have received them before). Other than that, there are companies that charge you $15 and they'll send you the unlock code.
*Madmoose* said:
I've heard mixed news on the unlocking process. I've heard if you pressure them for the unlock code they will give it to you. (tell them you are going out of country etc). I've also heard that they don't give them out. (which I don't believe because people have received them before). Other than that, there are companies that charge you $15 and they'll send you the unlock code.
Click to expand...
Click to collapse
I got off the phone with Verizon Global Support and apparently the DI4G is not locked and you are free to use a 3rd party sim card. Same is true for Droid RAZR and MAXX.. can someone confirm this? I do not actually have the handset.
I read the same thing but with the question posted here I figured it wasn't true.
From the GSM thread in this section:
Brooose said:
I was curious because I heard that the Droid Incredible 4G has a GSM radio in it so I did an experiment. I used a T-mobile micro SIM. I used the 4GLTE switch app for the Thunderbolt to access the hidden menu and I changed the radio mode to one that included GSM/W-CDMA. I popped in my T-mobile SIM and, presto, I got a T-mobile signal. I tested and I was able to make and receive calls and text messages. I had to manually set the APN for data to epc.tmobile.com and now I have EDGE data. I am sure an AT&T Sim will get HSPA+. The GSM appears unlocked now but hard to access. I am afraid, however, that once Verizon releases the update to make GSM roaming available, that it will be locked. Anyway, for now, you can pop in a GSM SIM and use your phone native.
Click to expand...
Click to collapse
yes you can
VZW has unlocked the majority of there 4gLTE smart phones. It is a new thing they just started doing to get a bigger hold on the global market that att has had for the longest time. So if you have a VZW 4g LTE phone and you are planning on going out of country all you have to do is call customer care, and ask them about the support and they will set you up with either a global SIM or you could use a prepaid SIM purchased in the country you are traveling to. I am a customer service rep at a local call center in Utah, we just had training on this subject last month.
morbius14 said:
I got off the phone with Verizon Global Support and apparently the DI4G is not locked and you are free to use a 3rd party sim card. Same is true for Droid RAZR and MAXX.. can someone confirm this? I do not actually have the handset.
Click to expand...
Click to collapse
this also applies for the HTC Rezound
They're not locked, but they're not "officially" globally capable either. I imagine in their global updates they will be locked to Verizon's official roaming carriers and you'll have to request an unlock code
As I am not a Verizon customer. I need someone to help me out. I have 2 iPhone 4s, both clean ESN. I need them unlocked for international use by Verizon. Until then, can't use them in my part of the world. Can anyone help me...please.
Thanks.
mwuahjaan said:
As I am not a Verizon customer. I need someone to help me out. I have 2 iPhone 4s, both clean ESN. I need them unlocked for international use by Verizon. Until then, can't use them in my part of the world. Can anyone help me...please.
Thanks.
Click to expand...
Click to collapse
Not sure how anyone can help you here. If you're not a Verizon customer then Verizon can't unlock them for you. Not sure what their policy is on unlocking 3g phones either.
Update: Pulled this from the web.
Verizon has confirmed (here and here) they WILL unlock the SIM on the iPhone 4S, allowing for use of local SIM cards while traveling abroad (no word yet on whether this will allow for use on AT&T and T-Mobile.) This is different than the jailbreak unlocking method; SIM unlocking through Verizon is permanent and will not affect your warranty in any way.
1. Meet the following requirements:
* Must be a Verizon Wireless customer.
* The iPhone 4S being unlocked must be active on a Verizon Wireless line of service.
* The line of service must be active at least 60 days.
* The line of service must be in good standing for the past 60 days.
* Only one SIM Unlock per line every 10 months.
If you don't meet one or more of the above requirements, call anyway. You may still get lucky.
2. Insert a foreign SIM into the SIM card slot on the side of your phone (only required to confirm that the unlock is successful.)
3. Call 1-800-711-8300 (Verizon Global Support) and ask the representative for a SIM unlock. Occassionally a representative may not know exactly what you are referring to; make sure you are not transferred to a different department. You are in the right place. Explain that they should have a walkthrough on how to do this, and that it allows for the use of local, non-Verizon SIM cards while traveling abroad.
4. Get confirmation from the rep that the unlock has been applied to your account, then check your phone to make sure it recognizes your SIM and can connect (if successful it will roam on AT&T, assuming you are calling from the USA.) You will NOT see an unlock confirmation in iTunes as that is for a factory-applied unlock only.
5. Enjoy your new unlocked iPhone 4S!
*Madmoose* said:
Not sure how anyone can help you here. If you're not a Verizon customer then Verizon can't unlock them for you. Not sure what their policy is on unlocking 3g phones either. CDMA isn't available anywhere but north america. So unlocking for use "abroad" isn't really in the cards anyways.
Click to expand...
Click to collapse
The iPhone 4s I have got clean ESN. Someone has to put it on his line and call up Verizon to unlock the device for international use. Need to tell them that he wants to use it with a local sim card of the country where he is travelling to. All the time, the device is resting here, powered off. So that there are no charges incurred to the person who is doing this favour to me.
*Madmoose* said:
1. Meet the following requirements:
* Must be a Verizon Wireless customer.
* The iPhone 4S being unlocked must be active on a Verizon Wireless line of service.
* The line of service must be active at least 60 days.
* The line of service must be in good standing for the past 60 days.
* Only one SIM Unlock per line every 10 months.
Click to expand...
Click to collapse
mwuahjaan said:
The iPhone 4s I have got clean ESN. Someone has to put it on his line and call up Verizon to unlock the device for international use. Need to tell them that he wants to use it with a local sim card of the country where he is travelling to. All the time, the device is resting here, powered off. So that there are no charges incurred to the person who is doing this favour to me.
Click to expand...
Click to collapse
Would be really hit and miss for someone here to do that. The 4S is a 3g phone, activating it on our lines would require someone to go in store and get a sim swap. And even then, with the rules posted above, they probably still wouldn't do it.
*Madmoose* said:
Would be really hit and miss for someone here to do that. The 4S is a 3g phone, activating it on our lines would require someone to go in store and get a sim swap. And even then, with the rules posted above, they probably still wouldn't do it.
Click to expand...
Click to collapse
Nope you don't need a sim swap. Just need to put the MEID of my device on your line. Once you do that my device gets 'active' on your line and then a call need to be made to VZW international dept or a live chat can be done, telling them to unlock the device for international use.
While you do the device swap on your line they may ask you to put the data plan on iPhone 4s which is mandatory to have. Ofcourse, I'll be more than happy to pay any expense.
mwuahjaan said:
Nope you don't need a sim swap. Just need to put the MEID of my device on your line. Once you do that my device gets 'active' on your line and then a call need to be made to VZW international dept or a live chat can be done, telling them to unlock the device for international use.
While you do the device swap on your line they may ask you to put the data plan on iPhone 4s which is mandatory to have. Ofcourse, I'll be more than happy to pay any expense.
Click to expand...
Click to collapse
Thats understood. But putting a 3g device on your line, deactivates the 4g LTE card. They cannot be reactivated, you have to go in store to get a new LTE card.
are you sure....
AshtonTS said:
this also applies for the HTC Rezound
They're not locked, but they're not "officially" globally capable either. I imagine in their global updates they will be locked to Verizon's official roaming carriers and you'll have to request an unlock code
Click to expand...
Click to collapse
I have an HTC Rezound, and I'd heard it was unlocked.
I'm abroad in the UK (Scotland) but when I put in an international sim card it says the sim card is unrecognized, and I can't get any signal but I can turn on mobile network I just can't access it (no signal). I messed with the APNs (using my network in the UKs suggested settings) but I can't seem to get it to function.
I know that the phone itself says it only offers CDMA and LTE but I was wondering if there was a sneaky way to get to the GSM capabilities of the phone that aren't in the menu.
I tried
*#*#4636*#*#
and when I hit the final hash tag the phone just acts like I just opened the dialer app
HELP
vonny3492 said:
I have an HTC Rezound, and I'd heard it was unlocked.
I'm abroad in the UK (Scotland) but when I put in an international sim card it says the sim card is unrecognized, and I can't get any signal but I can turn on mobile network I just can't access it (no signal). I messed with the APNs (using my network in the UKs suggested settings) but I can't seem to get it to function.
I know that the phone itself says it only offers CDMA and LTE but I was wondering if there was a sneaky way to get to the GSM capabilities of the phone that aren't in the menu.
I tried
*#*#4636*#*#
and when I hit the final hash tag the phone just acts like I just opened the dialer app
HELP
Click to expand...
Click to collapse
I don't know about the Rezound, but on our phone, since the latest update, you could change the setting under Settings -> Call -> Preferred Network to Global. There's also an option for GSM/UMTS.
vonny3492 said:
I tried
*#*#4636*#*#
and when I hit the final hash tag the phone just acts like I just opened the dialer app
HELP
Click to expand...
Click to collapse
Try something like SWITCHIT - 4G LTE TOGGLE -- it fires a different intent that gets you to the magic phone info page that *#*#4636*#*# is supposed to send you to.
On my Inc 4G, this lets me use AT&T's network in the US (with an appropriate sim). I haven't tried it abroad.
I tried it abroad. No restrictions. 2.17.605.2.710RD is needed
Hello Everyone.
I am stumped on this issue. There doesn't seem to be any solutions for me. Here is What's happening, then I will tell you what I know..
Originally an ATT watch. SM-R750A
The IMEI is perfect. Not black listed at all. (Verified with ATT,SAMSUNG, and TMOBILE)
It is unlocked by ATT - I received the code and used it with the Tmobile Sim card inside when prompted. Success.
ATT Sim cards work perfectly,and with 4G!! When my Tmobile Sim goes in there, it only allows Emergency calls.
The APN settings are automatically populated. Verified to be correct with Tmobile. Basically, everything is fine on their end..
I am getting the run around from all 3 sources. They point the finger at each other.
Example:
Tmobile :"ATT did not unlock it completely, call them and ask for it to be fully unlocked."
ATT: "Once we gave you the code, our hands are tied. Call samsung, they may be able to complete your request.."
Samsung: "This is a service/network issue. Contact who ever your sim card has service with.."
Please help me, I have tried everything I can think of.
I researched all over the internet.. There are no working solutions anywhere!!!
I even Oden flashed the Official Firmware from ATT to Tmobile, so now my Model # is SM-R750T. I get the same errors. Att sim cards still work perfectly.
:crying:
I added photos of a menu I found on the device.. I dont know what this means..
I can draw conclusions, but I still need help..
Also, I have had the Tmobile Sim card replaced twice..
If someone could help find a solution, this will help a LOT people!
Thank You AHEAD of time.
did you flash the entire firmware package?
I only flashed official firmware from ATT to TMOBILE.. That was all. If there are further steps please let me know.
I stopped at the firmware install because I thought anything extra would have just been for customizing themes, etc..
animegamemaster said:
Hello Everyone.
I am stumped on this issue. There doesn't seem to be any solutions for me. Here is What's happening, then I will tell you what I know..
Originally an ATT watch. SM-R750A
The IMEI is perfect. Not black listed at all. (Verified with ATT,SAMSUNG, and TMOBILE)
It is unlocked by ATT - I received the code and used it with the Tmobile Sim card inside when prompted. Success.
ATT Sim cards work perfectly,and with 4G!! When my Tmobile Sim goes in there, it only allows Emergency calls.
The APN settings are automatically populated. Verified to be correct with Tmobile. Basically, everything is fine on their end..
I am getting the run around from all 3 sources. They point the finger at each other.
Example:
Tmobile :"ATT did not unlock it completely, call them and ask for it to be fully unlocked."
ATT: "Once we gave you the code, our hands are tied. Call samsung, they may be able to complete your request.."
Samsung: "This is a service/network issue. Contact who ever your sim card has service with.."
Please help me, I have tried everything I can think of.
I researched all over the internet.. There are no working solutions anywhere!!!
I even Oden flashed the Official Firmware from ATT to Tmobile, so now my Model # is SM-R750T. I get the same errors. Att sim cards still work perfectly.
:crying:
I added photos of a menu I found on the device.. I dont know what this means..
I can draw conclusions, but I still need help..
Also, I have had the Tmobile Sim card replaced twice..
If someone could help find a solution, this will help a LOT people!
Thank You AHEAD of time.
Click to expand...
Click to collapse
Tmobile :"ATT did not unlock it completely, call them and ask for it to be fully unlocked."
From my understanding, there are no levels of unlock permissions. Once a device is unlocked, it's done on all levels and access.
It is unlocked by ATT - I received the code and used it with the Tmobile Sim card inside when prompted. Success.
The unlock code needs to be entered on device while connected to the ATT network...not TM's. My initial suggestion is kindly call back ATT and with the correct IMEI/ATT Sim inserted, enter unlock code again. You may need to flash back to xxxA first.
My thought here is the phone isn't unlocked according to ATT's server's Device ID data...when you reestablished connection with ATT, it locked the device again.
[Q]
You said that you got the unlock code from ATT, with TM Sim inserted, and it was a success....
Why did you go back to the ATT Sim again if you had it working?
animegamemaster said:
Hello Everyone.
I am stumped on this issue. There doesn't seem to be any solutions for me. Here is What's happening, then I will tell you what I know..
Originally an ATT watch. SM-R750A
The IMEI is perfect. Not black listed at all. (Verified with ATT,SAMSUNG, and TMOBILE)
It is unlocked by ATT - I received the code and used it with the Tmobile Sim card inside when prompted. Success.
ATT Sim cards work perfectly,and with 4G!! When my Tmobile Sim goes in there, it only allows Emergency calls.
The APN settings are automatically populated. Verified to be correct with Tmobile. Basically, everything is fine on their end..
I am getting the run around from all 3 sources. They point the finger at each other.
Example:
Tmobile :"ATT did not unlock it completely, call them and ask for it to be fully unlocked."
ATT: "Once we gave you the code, our hands are tied. Call samsung, they may be able to complete your request.."
Samsung: "This is a service/network issue. Contact who ever your sim card has service with.."
Please help me, I have tried everything I can think of.
I researched all over the internet.. There are no working solutions anywhere!!!
I even Oden flashed the Official Firmware from ATT to Tmobile, so now my Model # is SM-R750T. I get the same errors. Att sim cards still work perfectly.
:crying:
I added photos of a menu I found on the device.. I dont know what this means..
I can draw conclusions, but I still need help..
Also, I have had the Tmobile Sim card replaced twice..
If someone could help find a solution, this will help a LOT people!
Thank You AHEAD of time.
Click to expand...
Click to collapse
Try this. Go to phone dialer, type in *#2263# , dont hit call , just wait for the menu. When it comes up, select GSM band preference and if its an option, choose GSM 1800. Then swipe down to exit.
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app
mghtymse007 said:
Tmobile :"ATT did not unlock it completely, call them and ask for it to be fully unlocked."
From my understanding, there are no levels of unlock permissions. Once a device is unlocked, it's done on all levels and access.
It is unlocked by ATT - I received the code and used it with the Tmobile Sim card inside when prompted. Success.
The unlock code needs to be entered on device while connected to the ATT network...not TM's. My initial suggestion is kindly call back ATT and with the correct IMEI/ATT Sim inserted, enter unlock code again. You may need to flash back to xxxA first.
My thought here is the phone isn't unlocked according to ATT's server's Device ID data...when you reestablished connection with ATT, it locked the device again.
[Q]
You said that you got the unlock code from ATT, with TM Sim inserted, and it was a success....
Why did you go back to the ATT Sim again if you had it working?
Click to expand...
Click to collapse
The unlock code worked. I was not prompted to enter another unlock code. I received success notification. I immediately got the error code that you see in the pictures. Could not dial out. So i went to ATT store for some hands on troubleshooting. But I will try to use the sim card idea you mentioned. I will come back with an update.
vacortina said:
Try this. Go to phone dialer, type in *#2263# , dont hit call , just wait for the menu. When it comes up, select GSM band preference and if its an option, choose GSM 1800. Then swipe down to exit.
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app
Click to expand...
Click to collapse
This is a 'no-go' as well.. I will flash my firmware back to ATT and try it again.
Edit:
No, this did not work as well..
animegamemaster said:
The unlock code worked. I was not prompted to enter another unlock code. I received success notification. I immediately got the error code that you see in the pictures. Could not dial out. So i went to ATT store for some hands on troubleshooting. But I will try to use the sim card idea you mentioned. I will come back with an update.
Click to expand...
Click to collapse
The same here. I'm from Vietnam. My boss from USA visited Vietnam office and gifted me a T-mobile Gear S with the unlock code from T-mobile. Before unlocking the network, i upgrade it with the latest firmware from T-mobile (R750TUVU1A07). I then inserted a VN carrier SIM and did follow T-mobile guide as below:
1.Insert a Non-T-Mobile SIM & turn the Gear S ON.
2.The Gear S will automatically prompt you to enter the unlock code.
3.Tap in the unlock code provided by T-Mobile and click OK.
Note: The device should display code accepted
Click to expand...
Click to collapse
After i receive the successful message, i still cant make call or send message. It keep saying that "Mobile network is not available". I tried with 3 nano sim cards from 3 biggest carriers in VN but there is no luck. (These sim cards work well on the iPhone 5).
BTW, the GPS also didn't work, even before or after unlocking with the code. It keep saying "GPS signal too weak. Please connect the Gear to mobile device via Bluetooth" (or something like that).
snowinjune said:
The same here. I'm from Vietnam. My boss from USA visited Vietnam office and gifted me a T-mobile Gear S with the unlock code from T-mobile. Before unlocking the network, i upgrade it with the latest firmware from T-mobile (R750TUVU1A07). I then inserted a VN carrier SIM and did follow T-mobile guide as below:
After i receive the successful message, i still cant make call or send message. It keep saying that "Mobile network is not available". I tried with 3 nano sim cards from 3 biggest carriers in VN but there is no luck. (These sim cards work well on the iPhone 5).
BTW, the GPS also didn't work, even before or after unlocking with the code. It keep saying "GPS signal too weak. Please connect the Gear to mobile device via Bluetooth" (or something like that).
Click to expand...
Click to collapse
You most likely will not be able to use a North American S outside the US. It has nothing to do with the software...the frequency bands are different and hardcoded. You may want to check and see what bands are used by the providers in VN for cellular ie: 2G, 3G, etc and compare those to what US/Sprint uses.
I have the same issues with the GPS. Even when I'm outside, in an open area I can't even get the weather app to update. Not sure how many people have this issue, but it doesn't seem to be a topic of discussion on XDA.
snowinjune said:
The same here. I'm from Vietnam. My boss from USA visited Vietnam office and gifted me a T-mobile Gear S with the unlock code from T-mobile. Before unlocking the network, i upgrade it with the latest firmware from T-mobile (R750TUVU1A07). I then inserted a VN carrier SIM and did follow T-mobile guide as below:
After i receive the successful message, i still cant make call or send message. It keep saying that "Mobile network is not available". I tried with 3 nano sim cards from 3 biggest carriers in VN but there is no luck. (These sim cards work well on the iPhone 5).
BTW, the GPS also didn't work, even before or after unlocking with the code. It keep saying "GPS signal too weak. Please connect the Gear to mobile device via Bluetooth" (or something like that).
Click to expand...
Click to collapse
---------- Post added at 02:15 PM ---------- Previous post was at 02:12 PM ----------
animegamemaster said:
This is a 'no-go' as well.. I will flash my firmware back to ATT and try it again.
Edit:
No, this did not work as well..
Click to expand...
Click to collapse
Have you tried rooting?
http://forum.xda-developers.com/showthread.php?t=2977581
Thanks to cipherswitch
This is from "CELLUNLOCKER" where I got my unlock code...before it was free...lol....... When I click on the t mobile for network....I get "registered to networkk" popup with my ATT GS. When I call a number I get the tmobile cust servc help line...... since I am not a tmobile cust.
I cannot remember which method I used....but I can go with att or tmobile sims with no issues. Right now I have H20 as my carrier, on the ATT network...but at least I know I can go to the Tmobile network or carriers anytime
How to enter unlock codes on all Samsung models
Different phones have different Unlock Code Input Instructions, Try the following Instructions in order:
Note: Non Accepted Simcard is any simcard not from the original provider
Method #1 Insert a Non accepted simcard in your phone and power on. Once finished loading your phone will ask you to enter a code, enter the Unlock Code
OR
Method #2 (NOT applicable for newer Samsung phones, ie. Galaxy S3, S4, S5, Note 2, Note 3, etc)
Go to the dial screen on your phone as if you are going to make a call and press: #7465625*638*UNLOCKCODE# (8 digit unlock code)
OR
Method #3 (NOT applicable for newer Samsung phones, ie. Galaxy S3, S4, S5, Note 2, Note 3, etc)
Go to the dial screen on your phone as if you are going to make a call and press: #0111*UNLOCKCODE# (8 digit unlock code)
OR
Method #4 (NOT applicable for newer Samsung phones, ie. Galaxy S3, S4, S5, Note 2, Note 3, etc)
Go to the dial screen on your phone as if you are going to make a call and press #7465625*638*# Once prompted for code, enter the 8 digit Unlock Code.
When this method is used for newer Samsung phones, it will say "unsuccessful" regardless of the phone being unlocked or not.
Phone Not Allowed MM#6 Tmobile- A clue to problem?
I also have the same problem...it is frustrating.
i have an unlocked AT&T Gear S ( unlocked thru one of the unlock ebay sites. it seemed to go well, and worked)
i setup account with Tmobile, and it worked, i have had it about 2 months, all OK, until..
i took out SIM to test with my unlocked IPHONE 6+, (i have been thinking of switching all my phones to Tmobile) it also worked OK,
Then i swicthed it back into the Gear S, and the trouble started (unless it was a conincidence),
'Phone not allowed MM#6', it tried everything.
1. reset Gear
2.rebooted thru the gear boot menu
-i called Tmobile, they did not have answer,m they asked me to try a new SIM, which i did online and updated account with new SIM,
same problem.
3.Tmo said maybe not complety unlocked to contact AT&T but i doubted this,
4. I tried a freinds SIM from his Iphone 6+ (on Tmo) it worked great in my Gear Sm and my 'unlocked Ipphone 6'
5. i tried my Gear S SIM in my Iphone, message poped up 'Phone not allowed' (this time no MM#6)
6. called Tmo again (maybe 3rd time) suggested another new SIM card, they everything on there end looks fine, they checked imei, sim card etc, all OK.
i told them from what i have read the forums mentioned a network problem, not a phone problem.
They connected with Samsung, they said they can try reflashing the Gear S, if i send it in to them,
7. i called Tmo again, and i spoke one rep who , GAVE ME A CLUE TO PROBLEM.. he found a note concerning the Gear S,
it said if the user puts the Gear S SIM cards (wiith the 'wearable plan') into another phone, it will block the account until the user reinstalls SIM into Gear S.
8. if this the problem, iit is not reseting itself when SIM is back in Gear S.
9. Not sure what to do next.
the last Tmo rep told to go into Tmo store, and they will try another new SIM, and ask them to try new SIM and my in anoother Gear S, but it seems many tmo stores dont have Gear S on hand, only display it am checking.
10. One idea may be to close the whole account and open new account for the Gear S.
did anybody have luck with this problem?
perdikoylis said:
I also have the same problem...it is frustrating.
i have an unlocked AT&T Gear S ( unlocked thru one of the unlock ebay sites. it seemed to go well, and worked)
i setup account with Tmobile, and it worked, i have had it about 2 months, all OK, until..
i took out SIM to test with my unlocked IPHONE 6+, (i have been thinking of switching all my phones to Tmobile) it also worked OK,
Then i swicthed it back into the Gear S, and the trouble started (unless it was a conincidence),
'Phone not allowed MM#6', it tried everything.
1. reset Gear
2.rebooted thru the gear boot menu
-i called Tmobile, they did not have answer,m they asked me to try a new SIM, which i did online and updated account with new SIM,
same problem.
3.Tmo said maybe not complety unlocked to contact AT&T but i doubted this,
4. I tried a freinds SIM from his Iphone 6+ (on Tmo) it worked great in my Gear Sm and my 'unlocked Ipphone 6'
5. i tried my Gear S SIM in my Iphone, message poped up 'Phone not allowed' (this time no MM#6)
6. called Tmo again (maybe 3rd time) suggested another new SIM card, they everything on there end looks fine, they checked imei, sim card etc, all OK.
i told them from what i have read the forums mentioned a network problem, not a phone problem.
They connected with Samsung, they said they can try reflashing the Gear S, if i send it in to them,
7. i called Tmo again, and i spoke one rep who , GAVE ME A CLUE TO PROBLEM.. he found a note concerning the Gear S,
it said if the user puts the Gear S SIM cards (wiith the 'wearable plan') into another phone, it will block the account until the user reinstalls SIM into Gear S.
8. if this the problem, iit is not reseting itself when SIM is back in Gear S.
9. Not sure what to do next.
the last Tmo rep told to go into Tmo store, and they will try another new SIM, and ask them to try new SIM and my in anoother Gear S, but it seems many tmo stores dont have Gear S on hand, only display it am checking.
10. One idea may be to close the whole account and open new account for the Gear S.
did anybody have luck with this problem?
Click to expand...
Click to collapse
Call tmo back and have them make sure you have the right data plan I had the same problem and mine was on a tablet data plan not mobile/watch plan
I am experiencing a similar issue with TMobile. My thread is in here, http://forum.xda-developers.com/gear-s/help/gear-s-longer-able-to-register-tmobiles-t3040635
I have the factory unlocked international version, SM-R750W, and several people here said it wouldn't work. It worked perfectly for a day, then nothing. New SIM, it worked perfectly again for maybe 5 minutes.
HagbardCelineII said:
I am experiencing a similar issue with TMobile. My thread is in here, http://forum.xda-developers.com/gear-s/help/gear-s-longer-able-to-register-tmobiles-t3040635
I have the factory unlocked international version, SM-R750W, and several people here said it wouldn't work. It worked perfectly for a day, then nothing. New SIM, it worked perfectly again for maybe 5 minutes.
Click to expand...
Click to collapse
Still no luck, but maybe a couple more clues;
1. As the tech support advised, I went to a Tmo store, and they swapped the nano sim , no help.
2. I put in a sim from my friends tmo iPhone. It seemed great.
3. I called tech support back, they escalated problem to the engineering dept,
Said it may take 2 days to hear back...... So far no luck, please let me know if you have better results.
(I did check the plan online and with support to be sure it was correct.- the wearable / watch plan)
I feel it has something to do with there network 'rejecting' my imeo, but support checked that several times, as said it is correct.
perdikoylis said:
Still no luck, but maybe a couple more clues;
1. As the tech support advised, I went to a Tmo store, and they swapped the nano sim , no help.
2. I put in a sim from my friends tmo iPhone. It seemed great.
3. I called tech support back, they escalated problem to the engineering dept,
Said it may take 2 days to hear back...... So far no luck, please let me know if you have better results.
(I did check the plan online and with support to be sure it was correct.- the wearable / watch plan)
I feel it has something to do with there network 'rejecting' my imeo, but support checked that several times, as said it is correct.
Click to expand...
Click to collapse
They escalated my situation as soon as I called them on Tuesday and told me 3 days. Nothing yet.
Have you used the Tmobile IMEI check? http://www.t-mobile.com/verifyIMEI.aspx
I just tried it and it doesn't recognize my IMEI....But if that was going to be a problem, shouldn't that have meant it would never work? I can't think of any reason it would work for a day before they shut it off.
I had same result "did not recognize" with there Imei checker, further, the support reps checked several times and said it is Ok, My gear s is an unlocked AT&T, it did work for the first 2 months (until I removed sim to test in my iPhone ( I was considering switching all my phones to Tmo) Maybe coincidence? + But with a friends sim (from his iPhone ) it worked immediately , it even populated the Apn etc settings, but i did not leave on more than 1-2 minutes to test.
When I put my sim back in, it does not register, it does even show phone number, says:
"Phone not allowed MM#6" and emergency calls only.
I had this same issue come up. The way I solved it was to close out the account for my phone number tied to the watch wearable plan. And then I created a new phone account for the wearable plan with a new number. And got a new sim card from T-Mobile at the time of creating the new wearable plan / number. It seems that the phone number that was previously tied to my galaxy gear s was not blacklisted, but the services were limited on it because I had taken the sim card out of the gear s watch and put it into a cell phone to test if there was service on it. So that flagged the wearable phone number account like I was trying to steal data/phone service from T-Mobile by using the only $15 / month plan on an actual phone. Like said above, the services are supposed to be restored once you put the sim back into the watch, but there is a bug with T-Mobile's service in doing so. So in the end, I closed out the "flagged" account, opened a new account and will never put the sim card into a phone again in the future.
same the issue
snowinjune said:
The same here. I'm from Vietnam. My boss from USA visited Vietnam office and gifted me a T-mobile Gear S with the unlock code from T-mobile. Before unlocking the network, i upgrade it with the latest firmware from T-mobile (R750TUVU1A07). I then inserted a VN carrier SIM and did follow T-mobile guide as below:
After i receive the successful message, i still cant make call or send message. It keep saying that "Mobile network is not available". I tried with 3 nano sim cards from 3 biggest carriers in VN but there is no luck. (These sim cards work well on the iPhone 5).
BTW, the GPS also didn't work, even before or after unlocking with the code. It keep saying "GPS signal too weak. Please connect the Gear to mobile device via Bluetooth" (or something like that).
Click to expand...
Click to collapse
Hi...I have same the issue...now are you solve? You can help me this issue?...thank you
A good looking digital watch
zztoine said:
Hi...I have same the issue...now are you solve? You can help me this issue?...thank you
Click to expand...
Click to collapse
No, i follow this guide to try some features of the Gear S. But my phone become sluggish, and the GPS still not work.
http://forum.xda-developers.com/gea...ll-gear-manager-connect-t2934307/post60592795
So, right now, the Gear S is just a digital watch to me, ha ha.
The error is specifically a sim/network error unfortunately and more importantly this;
9 out of 10 times MM6 error means the phone has been reported lost/stolen and the IMEI has been network blocked.
Here are a few options that could be causing most of the issues I have read;
At&t is NOT open and a fan of allowing devices outside their network. Therefore its possible your device is literally reported as lost/and or locked to at&t and they dont want it on T-Mobile. And your best bet is to raise hell threating an investigation by the FCC.
At&t re-locked your device when att sim is put in.
New to this, but I'll try to explain the best I can.
I've talked to tech support from my old carrier, my new carrier, and Samsung for about 15 hours total. I'm getting absolutely no where.
I purchased a Samsung Galaxy A20 from Spectrum mobile 3 months ago. I ended my service with them and switched to Red Pocket mobile when they had their black friday / cyber monday sim kit deal.
When I activated and ported my number over to Red Pocket I thought there was an issue with the number port.
But going back and forth with customer service they couldn't figure out what was wrong, as my account was activated and they confirmed that they now owned my phone number.
Eventually I realized my device was still locked with Spectrum. They provided me with an unlock code which did not work. They suggested using the unfreeze code which worked, my device said accepted/unlocked.
Phone works, can make calls and send text messages. However,I cannot access data.
My network operator still says Spectrum, and my Access Point name says charter (Spectrum's APN).
I cannot select the Add button, or the Reset to Default button in Access Point Names.
I took this to mean that my device was still locked since the unlock code did not work.
I thought the unfreeze code was specifically for if you attempt too many unlock codes and it locks you out of making more attempts.
That was my understanding, that the purpose of the unfreeze code is to enable you to make more attempts with the unlock code.
Again, I'm not really sure.
But regardless, Spectrum insists that despite it saying that my device is still locked according to their information, that the only way for it to say unlocked on their end is if i actually connect to my new provider, but that they have done everything on their end and that my device is unlocked and I should be able to connect to my new provider.
FUNNY right... in their records it says my device is still locked, but that that's not really accurate, and that it should be unlocked.
However, I have Red Pocket's SIM in my phone. And I can place and receive calls/texts. Spectrum and Red Pocket both use CDMA, so that makes sense to me. But since I am routing through Spectrum still, and I am unable to Add Red Pocket's Access Point Name in my phone, I cannot connect to Data / LTE.
From what I've explained here, do you all feel like my device is truly unlocked?
What is the best way for me to bypass this? How do I get my phone to switch from Spectrum's Access Point Name to Red Pocket's Access Point Name so that I can access Data/LTE ??
Thank you for taking the time to read my plight, and I appreciate any assistance anyone can give me with this.
I am not sure if attempting to root my phone or messing around with those kinds of settings will fix anything. I am not familiar with how to do that, but I will try anything at this point.
I have the A20 under MetroPCS still locked to their network. I can add APN's to it. So not sure why you are having this problem.
Medfordite said:
I have the A20 under MetroPCS still locked to their network. I can add APN's to it. So not sure why you are having this problem.
Click to expand...
Click to collapse
My thoughts exactly. Very strange why I am not able to add APNs.
I talked to a Samsung representative who suggested that it is probably either a software issue or the firmware installed by Spectrum.
When I told the Samsung representative that they assured me that my phone is unlocked (although I don't believe they even know what they're talking about since it is listed as locked in their system), he even went as far as to say that my device may be SIM unlocked, but they may have installed some sort of firmware on their phone that locks the Access Point Name to their server forcing the user to stay with them. Thus the phone will be able to take a new SIM, but it won't do the user any good since the firmware installed on the phone will not allow the user to connect to any other provider's Access Point.
I asked the Samsung representative if it was even legal for them to do that? He said it wouldn't surprise him as corporate giants such as Charter try to monopolize markets. He then went on to tell me that Charter took over as the internet provider in his area about a year ago and no longer has any other internet service providers in his area to choose from.
But again, I don't know if this is actually the case. But does anyone have any thoughts about what is going on or any suggestions as to what other things I can try to do to get connected to my new provider?
A quick update in case anyone in the future is wondering about my issue.
So after talking with another Spectrum customer service representative I have discovered that although my device was SIM unlocked over 2 weeks ago, my device is still carrier locked. They put an initial request for a carrier unlock over 2 weeks ago. Then after calling technical support a few days after that they had put in another request for the carrier unlock. A couple of days ago the representative I talked to went through all of the previous activity logs with my phone and discovered that the carrier unlock kept getting stuck on the end process of unlocking. He opened up another case for me (this will be the fifth ticket created for my account), but I expressed my concerns and doubts with him that it will accomplish anything.
I explained to him that if the issue can not be resolved on their end that I am pretty much out of luck. Since I have discovered on several forums that the Samsung A20 US version cannot be rooted, so there is no way to unlock the bootloader and install Samsung factory firmware to bypass the carrier locked APN on my own. I explained to him that if there was a way for me to do it I wouldn't even be calling, and I would have fixed the issue myself. However, since I am pretty much out of ideas to get my phone to work with my new carrier on my own and Spectrum can't seem to figure out how to carrier unlock my device even though they are LEGALLY REQUIRED to do so, that I am pretty much just about to give up and sell this device as a carrier locked phone on Swappa. He said yeah that's probably what I would do too at this point..
I said LOL, yeah but the problem there is I spent over $200 on this phone that I was only able to use for 2 months, and if I go that route I will likely only be able to get $50 for it.
He said yeah I can understand that that's frustrating, but I really don't see any other options you really have.
They also refuse to provide me with any sort of compensation even though clearly the mistake is on their end.
Bottom line.
NEVER BUY A PHONE FROM CHARTER / SPECTRUM.
Considering their business practices I would never buy phone service / internet service / any service they offer in the future, and would highly advise everyone else from ever purchasing anything from them in the future.