Customer Chat
Chat Transcript
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Stephanie: Hi Amir, thank you for contacting Sony Xperia UK Chat Support. My name is Stephanie, please could I take your full name and email address?
Amir: Amir Jamal
Amir: [email protected]
Stephanie: Thank you for providing me with this information, Please could you confirm which model of phone you have and which network it is on?
Amir: lt26i its sim free
Stephanie: Thank you, how can I help you today?
Amir: i have send my phone for repair can you tell me am going to receive it tomorrow
Stephanie: Could I take your IMEI number please
Amir: 35171xxxxxxxxx
Stephanie: Thank you, one moment please
Stephanie: The handset has not been dispatched yet so you would not receive it tomorrow no
Amir: y send i send my handset sony said it will take 5 working day today is the 13th day
Stephanie: It takes on average 5-7 working days from the day the phone was received. It was only received by us on the 10th
Amir: and the service should be free but its cost me £7 to send the phone
Stephanie: The address is freepost, you are not required to pay
Amir: so i wont get my refund for that
Stephanie: No, we provide a freepost address so you do not need to pay
Amir: this is a not customer service at all
Stephanie: We provide a freepost address so that you are saved money, I'm sorry if you didn't want to take advantage of that but we do provide that for you
Amir: but u did provide me any box or bag to send the phone so i have to buy it and its cost me.... Sony didn't provide that
Amir: other company's does
Stephanie: No you do need to purchase a jiffy bag unfortunately
Amir: so u going to refund me the money for that too
Amir: or not
Stephanie: We are unable to provide refunds for jiffy bags unfortunately
Amir: well am going to to post all this chat on website telling people how Sony charge you for a service that should be free..... after all i paid or the phone £450 and for repair i have to pay post and packaging and i will naver buy sony product again
Stephanie: All you are required to pay is the jiffy bag to send the phone to us as we provide a freepost address and have repaired your handset under warranty. I'm sorry if you are unhappy with this
Amir: apple is the best y did i but this phone if the first place
Stephanie: I'm sorry you're unhappy with the phone Amir.
God get a grip, it's a freepost address and they tell you to get proof of postage so if it does get lost they will cover it. No need to get it send special delivery and spend money, you complaining about the cost of a bloody jiffy bag that costs like next to nothing, surely you must have a spare one from an item you have been sent? I have hundreds that need to be reused.
It was received on the 10th and takes 5-7 working days to be returned, only 4 working days have past.
I sent my arc away for the crack cover and have been told it's been dispatched, so far extremely happy with how they dealt with the situation so far considering I didn't have a receipt.
I'd like to see how Apple would deal with the situation, I don't see them replacing all iPhones with the death grip issue do you?
Stop complaining and just be patient
This post must be a joke
You should try ANY service in Russia, comrade They will professionally make you believe that you not only owe them some money, but also have broken their phone. And you will feel lucky on your way out because they didn't make you buy another phone.
Cheer up mate!
P.S.: while talking to customer support, remember that there is a PERSON JUST LIKE YOU sitting on the other end of the line, only working for the vendor, nothing more. SONY sure is not a religion for Stephanie in our case
hamidych said:
You should try ANY service in Russia, comrade They will professionally make you believe that you not only owe them some money, but also have broken their phone. And you will feel lucky on your way out because they didn't make you buy another phone.
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Couldn't have said it better. Also, привет
Здарова
in EU use local law (seller responsibilities upon EU directives) instead of Sony warranty...
LOOOOOL
Apple is the best? You even have to pay extra just for warranty! LOL
Ajamir: You're really being unreasonable. LOL
Complaining over a jiffy bag... Then going "Apple is the best" when they charge you fer everything, even warranty...
LOL
I think your chat just made it to the "Legendary epic fails" that will be passed from support person to support person around the world...
Why getting frustrated on something that is as good as nothing? Be calm and wait for their repair to complete. Try and find someone else's phone to content with and keep you busy till you get one. You obviously are spending too much time thinking when you will get your phone back
Kid grew up
Wth is this topic anyway ??
Sent from my LT26i using XDA
I don't get it.
Sent from my Xperia S running Google Android 1.5 Cupcake
I think he's complaining about the exorbitant cost of jiffy bags in relation to his new Xperia S (£450)
Sent from my Sony Tablet S using xda premium
If I had my way the OP would be banned...like seriously, cop the [email protected] on. Its like 50p for a bag, dont blame sony for your idiocy in sending it paid for.
Poor Stephanie!!! She's just a gal who's working there coz she doesn't have a better job!! She's following some standard procedure!! Don't be mad at her man!!! Maybe she's trying to pay for her college fees!!
@OP, did you really buy that 450 Euro phone?
50p bag is nothing if you have really bought that phone!!
Lol
This post is really funny. I posted me phone via free post on the 8/5, I did pay for a jiffy bag though (59p)...
Just checked online today & my phone has been repaired & awaiting despatch (Yeeeaaahhhhh!!!) So the moral of this story is, please stop whining about the price of the jiffy bag cos the postage was free....
Customer service have been polite & tried to help the best they could, I did speak to someone called Hayley who was a bit arrogant and misinformed as she said the parts were not in or due in for the next 3 days?
But all in all the service was ok, Just hope the repair is good too!!
Haha....Jiffy bag must be costly in your part...i am amazed at the post>
Sent from my LT26i using XDA
That's a bit worrying i was thinking of sending mine in due to yellow screen issue.
Own Samsung, HTC, Sony mobiles I must say in my experience HTC are probably the best and most convenient dealing with mobile issues. The handset gets picked up and dropped off by a courier. Generally the handset is returned within5 days.
I think I will waIt for s3 before I send this of for replacement. Will they replace it or repair anyone know?
Related
I purchased a phone from craigslist didn't know that t mobile had a imei system and didn't have t mobile service at the time bought the phone with case phone looked brand new etc i activate phones not working turns out bad imei.
The good news is that i have the text from seller and a tmobile rep told me that he is a tmobile customer i asked if he could check if the phone was purchased on the account to check if it matched up and he told me he couldn't give me anymore information anyone know how i should go about this situation with the police?
Nothing you can do except using the phone as an ipod.
Sent From My Htc Amaze running rum+coke
Probably not much u can do especially if he included the words "as is" anywhere in the post, but if he didn't you can probably go to your local police station and file a police report and take the guy to small claims court......I think anyway.......you might want to ask Binary he's a cop he would know better then me.
will_69_67 said:
Probably not much u can do especially if he included the words "as is" anywhere in the post, but if he didn't you can probably go to your local police station and file a police report and take the guy to small claims court......I think anyway.......you might want to ask Binary he's a cop he would know better then me.
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Well he can report it to his local police station but there's not much they can do. This is actually more of a civil action unless you can provide reasonable doubt that the seller is selling stolen merchandise. And if the post says "AS-IS" or anything similiar then you're SOL. You can try to contact Craigslist and report the seller for selling stolen merchandise. They might cooperate with you to take the seller to civil court.
That's about the best that you can do.
Good luck!
That's what you get for buying on craigslist. If it was ebay at least you would have been protected.
Binary100100 said:
Well he can report it to his local police station but there's not much they can do. This is actually more of a civil action unless you can provide reasonable doubt that the seller is selling stolen merchandise. And if the post says "AS-IS" or anything similiar then you're SOL. You can try to contact Craigslist and report the seller for selling stolen merchandise. They might cooperate with you to take the seller to civil court.
That's about the best that you can do.
Good luck!
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Thanks everyone who helped, Binary i know that normally with craigslist stuff if you get scammed its pretty much on you. But the guy told me he got the phone off a upgrade and decided to stick with his old phone therefore he is lying. I also know that the number he was using to do the business with is linked to t mobile which leaves his information for the police vulnerable. Luckily my mom works at a high school and i have access to a police officer. Since you're a police officer i was wondering if i had information showing that the phone he sold me is directly linked to his account and shows that he said the phone was stolen/lost i can report him to asurion insurance and get him in trouble for insurance fraud at least. The one thing i was wondering is if he would say i stole the phone from him but i have the box with unopened accessories and text showing we were meeting up etc.
rasstar said:
That's what you get for buying on craigslist. If it was ebay at least you would have been protected.
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I don't see how this is helping can keep the negative comments to yourself lol
lajuan3 said:
Thanks everyone who helped, Binary i know that normally with craigslist stuff if you get scammed its pretty much on you. But the guy told me he got the phone off a upgrade and decided to stick with his old phone therefore he is lying. I also know that the number he was using to do the business with is linked to t mobile which leaves his information for the police vulnerable. Luckily my mom works at a high school and i have access to a police officer. Since you're a police officer i was wondering if i had information showing that the phone he sold me is directly linked to his account and shows that he said the phone was stolen/lost i can report him to asurion insurance and get him in trouble for insurance fraud at least. The one thing i was wondering is if he would say i stole the phone from him but i have the box with unopened accessories and text showing we were meeting up etc.
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I'm actually thinking that did the insurance fraud thing. He likely called Asurian to tell them that he lost the phone and would like a replacement. Asurian then puts the IMEI on a black list so it can't be activated again since it was reported "Lost/Stolen" and shipped him another. He then sold it to you. Now without a Bill Of Sale it's all on you. If you have the text message then you have his number. Contact the seller directly and inform him. Best case scenario he did not actually with full intent attempt to sell you a stolen phone. He may be able to call Asurian and say that he had found the device and they might then be able to remove it from the black list. However they will probably want the replacement back. The most that you can really do is threaten him to call the police... but this is really a civil matter. Just because you have the box and phone number doesn't mean anything. Here's an example. If you were a criminal and robbed someone's house, took their tv, computer, jewelry, phone, box for phone, etc you can also take their identity since almost everyone has bills laying around. At least mail. So they can have your name, phone number, address, IMEI, original packaging... whole nine yards. Does that still prove that you know eachother? Can he still use that to prove that the sale was legit? No way. This is a civil matter and not so much criminal so you're not going to get much assistance from the police.
My advice, contact the seller and tell him that you need ALL of his information. Name, address, contact information for his account, etc and tell him that you have to use it to get his information removed from the black list. Try to get his DL number too. Tell him that the insurance company requires a copy of it to remove it from the list. Make up something clever like that. Then use that information to file for court. It's up to you if you want to try to settle it in court or not but it's your best bet. PD has a lot more to worry about than Craigslist scams and unless the insurance company or TMobile wants to provide informatino willingly to a law enforcement official. They may or may not because they are under no legal obligation to comply unless it's ordered by the court. But again... that's really up to you.
One other option is to consult with your local prosecutor's office. Laws and procedures vary state by state, and between jurisdictions, but in Florida a lot of jurisdictions will operate some type of citizens dispute mediation program using volunteer mediators.
The idea is that by bringing both parties to the State Attorney's Office they will reach an agreement, or the more guilty party will make things right, and actually follow through on it because they believe it has a little more authority attached to whatever resolution is decided upon when in reality it may be an incident that is more civil in nature and could never be proven beyond a reasonable doubt in criminal court.
we are talking about a $350 phone. just the court claim costs $200(at least here in IL).and there is no way you can get that guys information. the fact that he was able to sell you a bad imei phone means he is a pro, cuz not everybody can do that, you gotta have done it before. I am just curious how did you buy the phone without even trying to put a sim card on it..
What Binary said makes a lot sense otherwise not sure what else "Bad IMEI" could be implying.
If this is true, and t-mobile blacklist the phone for activation, may be you can try unlock and see if it works under other carrier such as AT&T? If works, you can try switch carrier or sell to AT&T users.
contact a subrogation service. They will scare the crap out of the guy and will get your money back...I got about 8 years ago on ebay when it wasn't so safe, someone sold me a laptop but it was just a poster of a laptop. Problem was in the description it never said laptop, it said item and it was basically a poster of laptop with its specs. so what I got was a laminated poster of a laptop for 1100 dollars. Subrogation services is a good thing. look into it.
Felinos11 said:
we are talking about a $350 phone. just the court claim costs $200(at least here in IL).and there is no way you can get that guys information. the fact that he was able to sell you a bad imei phone means he is a pro, cuz not everybody can do that, you gotta have done it before. I am just curious how did you buy the phone without even trying to put a sim card on it..
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Well i was switching from sprint to tmobile back in the day you could pop a sim in and thebphone would just work even if lost or stolen i guess things changed and i got hustled im not to worried im sure i can get it unlocked and make atleast the 330 i spent back its just that i signed a 2yr contract got scammed and want him to face some sort of consequence
lajuan3 said:
Well i was switching from sprint to tmobile back in the day you could pop a sim in and thebphone would just work even if lost or stolen i guess things changed and i got hustled im not to worried im sure i can get it unlocked and make atleast the 330 i spent back its just that i signed a 2yr contract got scammed and want him to face some sort of consequence
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U can never unlock an imei blacklisted phone.
tmobile block the imei number of the phone, when the phone ever was reported stolen lost or the guy asked for an exchange and never return it, there is no way to unlock the imei number so you are screw,
i say get together with some friends find this guy a kick his ass!!
when did you sign your contact.... If you just activated you might be under buyers remorse
Sent from my HTC_Amaze_4G using Tapatalk
I was informed i could unlock and use on other networks just not tmobile with a bad imei? i was planning on selling on ebay including the info that it has to be unlocked and switched to anyone besides tmobile.
I signed the contract because i have a 14day period where i can cancel without a fee i figured i would find a way to change the imei if worse came to worse.
Last i was told by a t mobile rep that they were changing my imei and it will take around 2hours.
I thought it was as simple as putting in your sim card? I guess tmobile is getting with the times.
If the guy never used the phone asurion would never do a claim for him! They have to see the imei active for them to file a claim!
And it is possible to unblock a imei asurion can do it.
Sent from my HTC Amaze 4G using Tapatalk
Asurion told me it was up to T-Mobile T-Mobile said no I call again
they say they are changing it for me it will take 2hours been 2hours still no service
Sent from my HTC_Amaze_4G using XDA App
Ok so my Titan decided to die today, No warning whatsoever, The screen would not light up and the battery drained rapidly heating up the rear casing to a dangerous level, Not a happy puppy, Due for collection on Weds to be repaired at HTC Huntington, The thing is I do not have proof of purchase as it was bought on ebay and the IMEI codes on the device and box do not match, HTC phoned just now querying the IMEI that I gave saying it was not a valid one for the Titan, Am beginning to wonder if they will now say it is beyond repair or that I will have to foot the repair bill due to no proof of purchase etc, Oh well back to my trusty HD2 for now, So long Titan, It's been emotional........
If you want a new phone you should go to a operator, you pay 20 € more but then you have even a warranty for this .
If my Titan gets stolen within 1 year, I get a new one for free ^^
I am sorry for you and your old titan I pray that it will be fun in the mobile heaven and that it
rings very happily with the other phones there.
It is in a better place now.
Thanks, Yes normally I would go for an upgrade through O2 but am not due until march next year, Not so good having a 24 month contract, The contract phone I did have was a HD7 which I sold to a family member, But I did hate it as it was pre Mango, Hopefully I will get either this one repaired or no doubt buy another but this time make sure its brand new, In the words of Arnie "I'll be back"
Just a question ?
If you got this off ebay did you contact the seller about imei number issue ''IMEI that I gave saying it was not a valid one'' if there is something wrong then you can try for a paypal resolution if the seller cant give you a good reason for this wrong imei number. Worth thinking about ?
Mark
Thanks, I did find out from the seller that the phone had already been a replacement for his original Titan, Makes me wonder if it was a repaired/returned handset,Was meant to be the replacement I received, Its too late now to go for pay pal claim as I bought it early Jan and that normally takes a while to get refund etc, It is currently at HTC repair centre and hopefully being sorted, I haven't heard anymore from them and fingers crossed all will be fine, Using a HD7 currently and the screen seems so small lol
Got my Titan back today, Not bad going seeing as it was picked up last Wednesday 29th, Looking at the repair sheet they basically replaced : FRU-SUB ASSY,SONY,Black,LCM+Touch Window, Generic,L Sponge,P-Sensor,Poron,ETY PCBA-MAIN BOARD with SKU_ID,band 1,5,8,Regional_ID.......? lol and I now have a new IMEI number , In other words they replaced the lot, Happy that I now have it back, Lets hope this one stands the test of time, Thanks for comments and advice.
Good stuff
Happy for you
Mine is currently in Hong Kong because of the update issue. And I'm from the Philippines. Shipping costed a lot. OS just won't update and getting different errors. It was basically brand new. In fairness htc customer service is very good. Someone from Hong Kong called me yesterday and asked what the issue was. Also htc Philippines keeps on calling me for updates Hope they get it fixed or just give me a new one.
Edit: My phone is still stuck in HK. They won't send it back unless I send them the shipping cost. It's in freakin' HKD. How the hell am I going to send them the money? I mean I have the money, just don't know how. Why the hell couldn't they just send the damn phone to any of their retail stores here in the philippines and I'll give them the money. I'm so tired of going back and forth with them I might just give up. They can have the ****in' phone and I'll just start a hate campaign against them. Ironic since I have been a supproter ever since and I have actually convinced a lot in my office to use HTC phones. Really pissed off! Is there someone like Steve Jobs in HTC? Heard he did things for Apple customers out of the ordinary. No wonder they have such loyal fans.
Must admit on both occasions I have had to send HD2 and Titan back I have been very pleased with the repair service and comms and how quickly they dealt with the problems, No doubt thats not the case for everyone, I guess I have been lucky, best of luck and hope you soon get your Titan sorted soon.
First of all, if this is against the rules, I apologize. I just want to share an amazing experience I had with HTC with my Titan. Please close if this is not allowed.
As some of you know, there are faulty Titans in which it doesn't update through Zune or at all. Mine was one. Bought it brand new here in the Philippines. Decided to have it fixed and since the model is not released here in my country, htc phils said it had to be shipped to HK global service center. Paid for the shipping and the rest is history(read below).
I sent this to Peter Chou. Found an email address online. I decided to shoot for the moon because I was so pissed.
START
Bought an HTC Titan. I'm here n the Philippines. When Zune told me an update was available, went ahead and updated. There were error codes flyin all over and the damn thing won't update. Tried everything I could to no avail. Researched on the net and found out there's a batch of htc Titans that have the same problem. Since not locally released here in the Philippines, they said I had to send it to global service center. Mind you I bought the phone for Php30,000. That's a lot of money here. I paid another Php1,500 to send it to HK. Now some Ata Lau said he was able to fix it, but I need to send HKD249.10 for HTC to ship it back. Now comes the problem. HSBC said I had to have a HKD account with them, and to open an account, the minimum was 100,000. Do you get where I'm going with this, HTC??? I've walked all over Makati yesterday, changed Php2250 to HKD300, then banks all over said I had to have an HKD account. I was willing to forgive you for the factory deffect. Was willing to pay for shipping one way, and you couldn't send the phone back unless I pay for it? C'mon! you are a multibillion company and you couldn't even pay for HKD249.10? First of all, your product was deffective. If it was mishandled by me, I would understand. But it was practically brand new. You can check the receipt I included it in the box when I sent it to your HK service center. Even if it was a risk buying a unit not locally released, as a consumer/customer, I trusted you guys, HTC, to provide the best products. I've used HTC units for almost forever. I know you manufactured for Dopod, Orange, O2, Qtek and whoever before you decided to sell on your own. I have been a staunch ally and in a way I have been helping market your product here in the Philippines. In my workplace, my friends, family, I have all convinced them to switch to HTC. I know this is all voluntary, still I hope this counts for something. I even dream of working for htc. But after this hell, I think I'll just give up. You can have the damn phone. Thinking of starting a hate campaign against your company. Is there a Steve Jobs in HTC? I heard he did stuff for Apple customers personally. No wonder they have such loyal customers. If Peter Chou read this, would he do the same? I hope so. I wish I could talk to him and recommend some improvements on the company I used to love. If I was an executive of HTC, I would read some of the mails your customers send. I know you would be paid too much just to read mails, but it would mean so much to the community if you did. It shows its not all about business, revenues, profits, its also taking care of your customers. I am a supervisor for a BPO company, and that is what we look for in a person. I hope you do the same.
END
Below is an email I sent to Peter Chou, CEO of HTC. I don't even know if he read the mail personally, but anyway, I sent this email last Saturday. I was really pissed after going back and forth between HSBC Ayala and BPI Buendia last March 9. Mind you I was just walking. Then had to go to a Money changer in Makati Ave so I can have HKD300 for the shipping. Found out I had to have a HKD account before I can send the money. it cost me Php2250 but then I had to had it changed to Php again, which only got me Php1550 inreturn. I might really be stupid, but I have no experience at all of sending foreign currency. htc Hong Kong just gave me their HSBC bank then told me to send HKD249.10. The next day I decided, they could have the phone, I give up. Then again decided to send this email. By Monday morning I got a call from an international #. When I answered a lady named Wendy said they got my letter for Peter Chou. I was like whaaaaaaattttt???? She was apologizing for the experience I had and even thanked me for speaking up and giving them the chance to improve on their service. She even explained that they would love to release the htc Titan here in the Philippines but right now there are still some things they are considering. Then She said she was able to talk to the tech from HK to confirm my phone was already fixed. She said they would forgo SOP and they will pay for the shipping and will return my phone and that I just need to wait 3 - 5 business days. I was kinda skeptic at first. 5 mins after I put the phone down, a rep from htc Phils(Angelo) whom I have always been in contact with since this ordeal called and said asked If I was able to talk to Wendy. Then I asked him who she was. He said she was a Manager for South East Asia. Then I explaind to him that because I was very pissed at them, I sent a letter to their CEO. And I asked, was it possible that they got my letter? He laughed and said maybe they did. Later at night, Angelo called again and gave me a Fedex tracking number. I was like, wow! Still I was thinking, I'll believe it when I get the phone. At around 9:45am yesterday, my Titan was with me. Ten mins after, I got a call from Wendy again. She said she just wanted to make sure that I got the phone and that it was fixed. I told her it was working but I have to wait for the next update to know if the problem was really fixed. I told her how much I appreciated this. She was saying "no we should apologize and thank you for the letter and support again" and that if ever I had problems with the phone, that I contact htc Phils, and in case they can't help me, she said to look for her.
Now, I don't know if this is an isolated case, but I was really amazed by this. Until now I can't believe this happened. How can a company as big as HTC care about one persons' problem? I hope they don't get flooded with requests and all if people read this, but to myself, I keep thinking this was one of the best phone calls I ever got in my life. This could be shallow because it was just a phone, still I appreciated it so much. I waited so long for someone to sell Titan here in the Philippines, then when I was finally able to buy one, it won't update. hehehe...anyway, I just wanted to share my experience to the community. I'm trying to share this to all other sites.
Hi, good one! My team handles customer complaints sent to the CEO here at Orange, and we would treat yours the very same way. Customer is king.
Prerna said:
Hi, good one! My team handles customer complaints sent to the CEO here at Orange, and we would treat yours the very same way. Customer is king.
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Don't take it personally, but I don't agree with Orange's policy of customer is king. My thread for how Orange made me suffer (via CEO office) is flying somewhere on XDA! - I had to quit Orange and even went to small claims courts!
drupad2drupad said:
Don't take it personally, but I don't agree with Orange's policy of customer is king. My thread for how Orange made me suffer (via CEO office) is flying somewhere on XDA! - I had to quit Orange and even went to small claims courts!
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I guess this topic should be moved to the "General topics" section.
Sorry to hear about your story. Although I couldn't say there aren't sometimes cases where no agreement can be found, these are very limited in numbers, and we usually are "large" in our negotiations. I guess your cases relates to Orange UK? Did you consider contacting the local Ombudsman, which can deliver a neutral position on your case? That's what some of our customers do when they find no solution with our services.
Back to enyaj's experience and the email he sent to P. Chou, it is quite evident something had to be done in order to have his phone shipped quickly and at no cost. Still, evident things can be sometimes are to obtain, and an email to the CEO often helps a lot!
nice to hear such stories with happy endings also it is hard to believe that HTC CEO reads emails of their customers.
MaruFas said:
nice to hear such stories with happy endings also it is hard to believe that HTC CEO reads emails of their customers.
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That is why I said "really?" to Wendy when she said they received my letter to Peter Chou. hehehe...
MaruFas said:
nice to hear such stories with happy endings also it is hard to believe that HTC CEO reads emails of their customers.
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it's most probable that his personal assistant read it and forwarded it to Wendy.
Prerna said:
it's most probable that his personal assistant read it and forwarded it to Wendy.
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Yeah I believe this is what happened. Still, they answered it so I'm happy. hehehe..
Hi everyone, I was looking forward to join the I717 community but sadly, I don't think I'll be getting my Note because of some ******* who decided to rip off people thru ebay, I was so happy by the fact that I was getting a new Note, and now I'm trying to get my money back and the guy keeps giving excuses, ebay told me to wait until Saturday to open a didn't receive item case, but for what I know is gonna take some time, the bad thing is that I sold my Sensation and my T-Mobile's Galaxy S2 to be able to buy the Note and now I'm stuck with a Prepaid LG Flip phone. Beware when using ebay, don't wanna end up like me. Bad thing $600
Anyone here can point me on the right direction...
Dispute! If you paid with Paypal then you'll most likely recover your money.
Nothing you can do but wait.
Sent from my SAMSUNG-SGH-I717 using xda premium
Yes, I did used Paypal, guess youre right all I can do is wait... which is not easy when you spend that kind of amount, I am an a 28yr. DoD veteran (Sadly, because of an accident) I've dealt with situations that I never thought I'll ever witness, but I never been played like that.
djxcee said:
Dispute! If you paid with Paypal then you'll most likely recover your money.
Nothing you can do but wait.
Sent from my SAMSUNG-SGH-I717 using xda premium
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Buyers are always covered. Which is tough for selling. But it gives buyers some confidence that they have some sort of recourse. Without buyers ebay can't survive, even with millions of sellers
Only way the seller can win the dispute, is if he can show tracking signature delivery to the registered pay pal address.
It takes 10 days at least, sorry to hear you have to go through this, it will just take some patience.
Try not to instigate or piss the seller off. Just keep it cool and let ebay/paypal work for you. At times they may end up sending you the item damaged on purpose, then the claiming gets harder.
I used Ebay to get mine and they were a great seller i believe their name was cellstoreusa and also got a 2 year squaretrade warranty as well I would just say next time make sure you are buying from those sellers who have the highest ratings, Im sorry this happened to you though i hope you get your money back
clockcycle said:
Only way the seller can win the dispute, is if he can show tracking signature delivery to the registered pay pal address.
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From what I heard, you have to use eBay for shipping in order for eBay to trust your tracking information. If you shipping the stuff youself without using eBay to produce shipping labels, you are SOL.
Not true.you have to use a shipper that provides online tracking our a method where deliver can be confirmed. You can use USPS with delivery confirmation, UPS with tracking, Fed Ex, DHL, etc.as long add you can show that it had tracking and show proof it was delivered via online for example. I am a Powerseller on EBay btw.
Sent from my GT-N7000 Samsung Galaxy Note "Go big or go home" using XDA app
adelmundo said:
Not true.you have to use a shipper that provides online tracking our a method where deliver can be confirmed. You can use USPS with delivery confirmation, UPS with tracking, Fed Ex, DHL, etc.as long add you can show that it had tracking and show proof it was delivered via online for example. I am a Powerseller on EBay btw.
Sent from my GT-N7000 Samsung Galaxy Note "Go big or go home" using XDA app
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+1
I'm not a powerseller. But I have around 56 feedback. 100% positive. This guy speaks the truth. you'll get your money back.
Sent from my SAMSUNG-SGH-I717 using XDA
Don't worry. You will get your money back, but it will take some time. I got scammed some years ago. It took a few weeks of going back and forth with ebay, paypal, and the seller. Paypal finally awarded me the money. But (at that time) they could only award me from money that was in his account. That may have changed. Best of luck.
Can't provide any direction, but I"ll chime in with my own Note from ebay experience.
Won one on ebay last month, posted as "brand new". When I received it; no stylus, aftermarket rear cover, and aftermarket battery. Most likely stolen Returned and still waiting on refund.
Had a similar experience... Long time ago with a 300+ dollar phone
Hit that bastard up with a paypal claim.. No seller likes those. Keep all emails and records of attempts to contact. You are protected via paypal "xxxx.xx" amount of dollars
Sent from my SAMSUNG-SGH-I717 using XDA
Do you have a link to the listing?
*USPS with "signature" delivery confirmation. To the verified shipping address on record with Pay Pal.
h0tw1r3 said:
Can't provide any direction, but I"ll chime in with my own Note from ebay experience.
Won one on ebay last month, posted as "brand new". When I received it; no stylus, aftermarket rear cover, and aftermarket battery. Most likely stolen Returned and still waiting on refund.
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Sorry to hear that, sounds like you may have been sold a Best Buy demo unit. Those are usually missing the Stylus, battery door, but everything can be bought OEM except the box. No box to compare the IMEI usually is cause to be alert and weary.
I was offered a phone in that condition, while testing it, it would go into the orange demo screen and randomly show feature videos. But it can be reset via recovery.
I mostly buy my devices locally on Craigslist. Usually cheaper than ebay and I get to really test it out before paying. Not say youre guaranteed anything tho. Still a risk. YMMV
I've always wondered, how would PayPal get you your money back if the seller just closed their account (banking account)? Do they actually come out of pocket for you?
Yes they do..
beall49 said:
I've always wondered, how would PayPal get you your money back if the seller just closed their account (banking account)? Do they actually come out of pocket for you?
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years ago you were sol..not sure how it works now.
If OP paid by CC or bank to paypal to seller you can dispute the charge through them
If you paid with funds already in your paypal account you have to wait through the process unfortunately (a good reason why I always pay via one of my credit cards, and not my paypal balance)
Here is the link for the listing... It was listed as brand new/unopened, thanks everyone for the help and support.
http://www.ebay.com/itm/Brand-New-S...Cell_Phones&hash=item231bbca264#ht_500wt_1156
Reclaim said:
Do you have a link to the listing?
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I just sold my Iphone on Ebay and they are so anal about protecting the buyer, I was upset on how long I had to wait to get my money. Now I'm not that upset about it. If you do exactly what they want and either use Ebay to print yor shipping label or upload your tracking data immediatley, there's no way to get ripped off except maybe for missing items or defects. I didn't get my money until Ebay got confirmation of delivery. I then had to wait 4 days to get my money from Paypal. I don't know what takes so long for Paypal unless they try to mske a couple days interest off my money.
what if the sends a fake package with signature confim with nothing inside?
shaolinx said:
what if the sends a fake package with signature confim with nothing inside?
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You take pics of the label...which shows the weight. ..and of the box open and empty
Thur u arrrrrrgh
Hi guys,
I put my transformer prime on ebay yesterday at a buy it now price of £350 which I thought was fair considering the prime's condition. Someone bought it within about 6 hours which was great, however, he only has 1 feedback for a saw he bought in 2011.
He sent me this message over ebay:
Hi mate, Glad I won your item. I'm currently in U.K at the moment. Please email me at [email protected], confirming the exact condition of the item. I will be going for an appointment will be able to access my email from my iPhone, so email me at [email protected] using the item number as the subject. cheers
seems dodgy. Only in the UK for a bit? going for an appointment? Using a freeweb email address? His address checks out as being from the UK
I am aware of people reversing payment on paypal once theyve received the product and I don't know how to defend myself from that happening. I can't afford to be scammed as I'm a student and need the money to buy a laptop as my other one packed up yesterday.
Any advice would be great,
Cheers, Nick
Did he send payment? Did he pay with Paypal?
Just make sure that you ship the tablet with tracking and insurance. You might consider doing a proof of delivery (signature) as well. As long as you can prove it was delivered to the address he specified he can't come back later and say he never got the item. The tracking, signature confirmation and insurance all cost a few bucks extra, but when dealing with a $350 item and a dodgy customer they are well worth the extra fee.
nickkyboy36 said:
Hi guys,
I put my transformer prime on ebay yesterday at a buy it now price of £350 which I thought was fair considering the prime's condition. Someone bought it within about 6 hours which was great, however, he only has 1 feedback for a saw he bought in 2011.
He sent me this message over ebay:
Hi mate, Glad I won your item. I'm currently in U.K at the moment. Please email me at [email protected], confirming the exact condition of the item. I will be going for an appointment will be able to access my email from my iPhone, so email me at [email protected] using the item number as the subject. cheers
seems dodgy. Only in the UK for a bit? going for an appointment? Using a freeweb email address? His address checks out as being from the UK
I am aware of people reversing payment on paypal once theyve received the product and I don't know how to defend myself from that happening. I can't afford to be scammed as I'm a student and need the money to buy a laptop as my other one packed up yesterday.
Any advice would be great,
Cheers, Nick
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I'd be concerned about wanting to "confirm the exact condition of the item". If he wanted to do that he should have contacted you before bidding, not after winning. Also, whatever precautions you may take, if he leaves the country after he has your hardware in hand, you will not have much recourse if things go sour later-even if you have all the documentation to prove your side of things. Any way you could get him to pay cash?
On the yahoo account, I wouldn't be too concerned about that. I know lots of people who use yahoo, gmail, etc as their primary email accounts. This keeps things so that your email account is not tied to your ISP and you can keep your address if you change service providers. Also, I personally keep a separate Gmail account that I only use on ebay so that I don't have to give out my "real" address which I only give to friends and family.
thanks for your replies guys,
no, I have not received any money into my paypal account and am waiting for a response from him. Just a quick question regarding postal insurance: Do I insure my tablet up to the value of £350 and receive that if it all goes wrong? Why doesn't everyone just claim things went missing and both parties win?
also to the guy above, that bothered me too. The item's condition was extensively detailed in my description with photos and everything
cheers, Nick
With insurance you specify the sale price of the item and if it goes missing you collect that amount of money from the postal service which you then use to repay the purchaser.
The reason that everyone doesn't just say things are "missing" is because doing so is a crime punishable with prison time if you are found out. Also, it is unlikely that you will be able to get a stranger to reliably lie for you.
almightywhacko said:
With insurance you specify the sale price of the item and if it goes missing you collect that amount of money from the postal service which you then use to repay the purchaser.
The reason that everyone doesn't just say things are "missing" is because doing so is a crime punishable with prison time if you are found out. Also, it is unlikely that you will be able to get a stranger to reliably lie for you.
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So Worst case scenario is the item goes missing in the post according to mr fraudulent purchaser and I collect cash from the post office?
nickkyboy36 said:
So Worst case scenario is the item goes missing in the post according to mr fraudulent purchaser and I collect cash from the post office?
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No. The worse case scenario is that you don't buy insurance and the package gets lost or damaged in which case you are out of a tablet and have to refund the $350 out of your own pocket because your item was never delivered.
(Total loss= Tablet + $$350)
2nd worst scenario is the tablet is lost, but you paid $5 (or whatever) for the shipping insurance so you don't have to refund the purchaser out of your own pocket but you are still missing a tablet.
(Total loss= Tablet + $5)
When shipping relatively expensive items overseas it is always worth paying an extra $10 or so to the shipping company for insurance, detailed tracking and signature confirmation. This is doubly true if you don't trust the buyer which seems to be the case with this guy.
I sell my prime with dock, with 399 euro. I buy this in aprile. 2years waranty. I never use this tablet, and i want to sell. I change 2 prime, for defective problems. This is OK. For link send PM.
Inviato dal mio GT-I9100 con Tapatalk 2
almightywhacko said:
No. The worse case scenario is that you don't buy insurance and the package gets lost or damaged in which case you are out of a tablet and have to refund the $350 out of your own pocket because your item was never delivered.
(Total loss= Tablet + $$350)
2nd worst scenario is the tablet is lost, but you paid $5 (or whatever) for the shipping insurance so you don't have to refund the purchaser out of your own pocket but you are still missing a tablet.
(Total loss= Tablet + $5)
When shipping relatively expensive items overseas it is always worth paying an extra $10 or so to the shipping company for insurance, detailed tracking and signature confirmation. This is doubly true if you don't trust the buyer which seems to be the case with this guy.
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oh I see, thus keeping the cash the buyer has given me.
This does sound like a scam to me, I once had very similar emails when I advertised a car.
I wouldn't part with your Prime until you have the money safely. I don't think you're covered by eBay payment protection (because his feedback is low), but might be worth checking with eBay customer service how protected you are.
Good luck!
Sent from my GT-I9300 using Tapatalk 2
nickkyboy36 said:
oh I see, thus keeping the cash the buyer has given me.
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Pretty much. According to eBay rules if your product was lost and not delivered you would have to refund them their money (Paypal would happily do it for them without your consent). If you bought insurance, the postal service would pay you the listed value of the tablet so you would get $350 (minus whatever you paid for insurance) and the purchaser would get their $350 back as well.
Insurance is ALWAYS worthwhile, especially for items over $100 and often for items as low as $30 if you have a bad feeling about the buyer.
I've used Ebay a LOT.
1 - Never send without a payment
2 - NEVER, I repeat NEVER EVER accept a payment through PayPal that they used a credit card to make. Reason? People claim that they were "frauded" and do a chargeback. PayPal retracts the money from you and you are out everything.
3 - If you receive a payment email from the buyer NEVER trust them. EVER. Go directly to your paypal through your web browser, never through their links. Reason? They have fake paypal pages set up to make you think you got the payment. I've seen this more times than I can count...it almost suckered me the first time it was that good.
4- ALWAYS get insurance, tracking number and mandatory signature upon delivery. DO NOT EVER send without any of these. Period.
5 - Make sure to ship through whatever government shipping options you have if available. Canada Post, USPS, whatever...this usually avoids brokerage fees (which you can apply to be your own broker and get the item anyway, but it's a headache and a HUGE scam shipping companies LOVE to employ for extra cash)
6 - If the guy says he's from somewhere reasonably local (UK, USA, Canada) then states "I am overseas working in Africa on a geological survey ship, can you please send to my cousin in Nigeria" tell him to **** off and repost it.
7 - EVERY fake buyer will send a template email "Thanks guy, I am happy to be winning your item off of ebay and can not wait to get it! I am so excited!", it never sounds conversational and never mentions the specific item. You can send them back an email that asks them specific questions and they'll answer with another template "Glad to hear from you, I will send the money requested and $50 extra dollars if you send the item as soon as possible through the fastest way".
If the person on the other end can't have a conversation, even in halted English, ignore them and move on. They are a scammer, usually from Africa, using templates to try to scam. Chances are they can't speak a lick of English, or even count. They entice with excited sounding emails offering extra money above and beyond the asking price, then send a fake email that they paid you with a link inside that takes you to a fake page.
This screams scam, I'd back away from it right now. If your selling on Ebay make sure you have someone with atleast 6 to 12 months history, and with a good rating. People will buy a bunch of crap $1 cables so they can raise up there rating and then start scamming on big name items.
When I sold my iPhone 3G years ago I ended up with someone offering to pay me and paypal but wanted me to ship to his Niece in another province... it was a gift and she'd be soooooo excited... apparently....
I walked away from that deal quickly.
Put it up on craigs list, meet in a public place and get cash.
I would run the other direction. This sounds no good.