wsup guys. my USB charger just broke for my Rezound. I was wondering if there was any sort of warranty on those that Verizon (or Amazon, since I bought the phone through them) would honor?
Sent from my ADR6425LVW using xda premium
good lord, what in the hell did you do to that poor thing? lol
That looks like physical damage to me and would not be covered anyway.
I would take this one as a loss and just buy a new one. They are cheap.
Should be a year. Depending on who you talk to... Amazon might have to take care of it, but when I talked to Verizon about Amazon and issues like this, they always told me to just go into the store and have it replaced. The warranty on it is 1 year, just like your phone, battery and memory card.
Note that if you purchase a separate charger, you're bound by that warranty, though usually a year, you might have to mail it to someone.
Just tell them... as long as its the truth... I tried to pull the cable out of the phone, and the connector stayed lodged inside the phone's USB connector.
It's a cable, and costs them nothing to have them made. My company sells cables similar to this for $16 and they cost us a buck to have made. The markup is ridiculous.
They are pretty cheap or any Blackberry Charger or other Droid Charger works. They prob wont warranty that.
Cerealkillah said:
That looks like physical damage to me and would not be covered anyway.
I would take this one as a loss and just buy a new one. They are cheap.
Click to expand...
Click to collapse
Lol its not like I used the USB outside of its normal functions. I simply plugged it into my phone at night and unplugged it in the morning every day since I got it back in December.
Sent from my ADR6425LVW using xda premium
Mine done the same thing I just called HTC and they sent me a new one
Sent from my ADR6425LVW using XDA
tsnavely said:
Mine done the same thing I just called HTC and they sent me a new one
Sent from my ADR6425LVW using XDA
Click to expand...
Click to collapse
Free?
Sent from my ADR6425LVW using Tapatalk 2
Yep
Sent from my ADR6425LVW using XDA
Geez... how do you even do that?
GrayTheWolf said:
Geez... how do you even do that?
Click to expand...
Click to collapse
Just called them and told them my charger broke when I pulled it out of the phone
Sent from my ADR6425LVW using XDA
lol i think he meant, how do you wreck the charger that badly
tsnavely said:
Just called them and told them my charger broke when I pulled it out of the phone
Sent from my ADR6425LVW using XDA
Click to expand...
Click to collapse
Jayochs knows what I meant.
Related
This phone is awesome until i make or receive calls. I've tried numerous roms and modems that all result in the same result which is muffled voices that i often can't even understand. Seems that its when im talking to iphone users more than anything but its always there. My inspire was great with phone calls and really never had an issue understanding with any phone I've ever owned. Very frustrating and even happens on headset and Bluetooth devices. Any advice, anyone else experience this?
Sent from my SGH-I777 using xda premium
Are you using a case?
If so, try it with and without it.
Sent from my páhhōniē
It very well may be a hardware issue. It happened to me on my last SGH. When I got a new phone, I haven't experienced the issue.
Try getting a replacement with whoever you bought the phone from. I had my phone replaced via hardware warranty and not insurance, so I got it for free.
Sent from my SAMSUNG-SGH-I777 using xda premium
autonomous-inc said:
It very well may be a hardware issue. It happened to me on my last SGH. When I got a new phone, I haven't experienced the issue.
Try getting a replacement with whoever you bought the phone from. I had my phone replaced via hardware warranty and not insurance, so I got it for free.
Sent from my SAMSUNG-SGH-I777 using xda premium
Click to expand...
Click to collapse
That's probably what I'll try. I bought it over the phone with at&t so I'm sure they will want me to send it in since they aren't selling the sgsII over the counter here in austin (they are pushing the skyrocket). Sucks to be without a phone for a week or so!
mj0528 said:
That's probably what I'll try. I bought it over the phone with at&t so I'm sure they will want me to send it in since they aren't selling the sgsII over the counter here in austin (they are pushing the skyrocket). Sucks to be without a phone for a week or so!
Click to expand...
Click to collapse
You'll keep your current phone until they mail you the replacement. Then you'll pack your old phone into the box and ship it off. Make sure you've flashed back to stock and removed any trace of root because if you don't you'll lose warranty.
Sent from my SAMSUNG-SGH-I777 using xda premium
autonomous-inc said:
I had my phone replaced via hardware warranty and not insurance, so I got it for free.
Sent from my SAMSUNG-SGH-I777 using xda premium
Click to expand...
Click to collapse
It should be pretty easy to make a claim on faulty hardware when you do it online and send it in, I haven't had any issues with call quality or anything so I'd guess it's a hardware issue
also I've done this before, except I did it with insurance claim, and I'm pretty sure they sent it with like FedEx overnight shipping too so you wouldn't really be waiting either
Sent from my SAMSUNG-SGH-I777 using Tapatalk
Replacement on the way. Refurbished though which I guess should be fine if it works properly!
Sent from my SAMSUNG-SGH-I777 using xda premium
mj0528 said:
Replacement on the way. Refurbished though which I guess should be fine if it works properly!
Sent from my SAMSUNG-SGH-I777 using xda premium
Click to expand...
Click to collapse
Between my wife and I we got 3 refurbished captivates. They all looked brand new. I think att has them do a really good job of refurbing them.
Sent from my Galaxy S II (i777)
Had to get my original Captivate replaced. Wife still uses it, going strong with no problems.
I was told that a refurb may have new or refurbished internal parts, but an all new exterior case, screen, etc.
Right on!
Sent from my SAMSUNG-SGH-I777 using xda premium
creepyncrawly said:
Had to get my original Captivate replaced. Wife still uses it, going strong with no problems.
I was told that a refurb may have new or refurbished internal parts, but an all new exterior case, screen, etc.
Click to expand...
Click to collapse
Your guide back to factory was easy! Thanks for making it that way!
Sent from my SAMSUNG-SGH-I777 using xda premium
Please post on this thread how the new phone works. I'm kind of having the same exact problem and considering trading it in.
Have you tried hellraiser yet?
Sent from my SAMSUNG-SGH-I777 using xda premium
buzzbox said:
Have you tried hellraiser yet?
Sent from my SAMSUNG-SGH-I777 using xda premium
Click to expand...
Click to collapse
Does a hellraised rom help this sort of thing?
Sent from my SAMSUNG-SGH-I777 using xda premium
I would rather have a refund than a phone someone already used and broke. I buy new, I expect new.
refurbs are often times just a new phone that they cannot sell as new because it was opened. No scratches or damages but its still new.
Refurbished phones right now are basically still new phones. Most of the refurbished phones were phones bought brand new and returned within the 30 day free-exchange period. Some people didnt like it and a lot of people returned it for the Skyrocket... so AT&T has to resell the phones as refurbished even though there was nothing wrong with it at all. So now is the time to buy a refurbished phone.
I got my Dad one last week and he got it on Thursday. Its completely brand new. Not a scratch or anything on it. He got it for $9.99 and its perfect.
of all the refurbs I ever received from AT&T, all of them looked new.
I was up to 4 Captivate refurbs last year and they all looked brand new.
Interesting, not having any call issues with my phone.
Just thought i would share my experience.
My charging port has been acting funny for a week or so. Last night it wasn't working at all. I called customer care to find out about a repair as I didn't want to exchange it. They told me about a warranty center not to far from me.
I took it in this morning, they looked it over and decided they couldn't repair it. So they gave me a brand new one. The lady saw cm10 and allowed me to put it back to stock so i wouldn't get charged.
AT&T customer service has come a long way in the years since I first had the service.
Sent from my SAMSUNG-SGH-I717 using xda premium
I had a very pleasant experience earlier today too. My situation is different cause I've only had my phone for a few days, but I had some stuck pixels & they exchanged it for a flawless one cheerfully & with no questions asked. Very impressed with AT&T so far, especially after all the bad things I've heard about them
21productionz said:
Just thought i would share my experience.
My charging port has been acting funny for a week or so. Last night it wasn't working at all. I called customer care to find out about a repair as I didn't want to exchange it. They told me about a warranty center not to far from me.
I took it in this morning, they looked it over and decided they couldn't repair it. So they gave me a brand new one. The lady saw cm10 and allowed me to put it back to stock so i wouldn't get charged.
AT&T customer service has come a long way in the years since I first had the service.
Sent from my SAMSUNG-SGH-I717 using xda premium
Click to expand...
Click to collapse
If your USB port doesn't work, how did you put it back to stock?
Good to hear about your experience though!
Sent from my Galaxy Note.
My note was bought off eBay. It came with the receipt from best buy, but the local warranty center wouldn't deal with me. I'm probably going to call cs. What do y'all think?
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
Pretty sure it's non transferable. Good luck.
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
btswein said:
If your USB port doesn't work, how did you put it back to stock?
Good to hear about your experience though!
Sent from my Galaxy Note.
Click to expand...
Click to collapse
I downloaded a stock rooted rom, flashed it, and viola. The lady knew it was still rooted, and said she would take care of the rest.
Sent from my SAMSUNG-SGH-I717 using xda premium
I am lucky to have a service center close to my house. I've been there a dozen times over the last few years. They are top notch when it comes to customer service. I've never been disappointed. Always be sure to complete the customer service survey if asked.
Sent from my SAMSUNG-SGH-I717 using xda premium
I've been with AT&T since before they were Cingular, lol. Always had great experience with their customer service!
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
shaokang said:
My note was bought off eBay. It came with the receipt from best buy, but the local warranty center wouldn't deal with me. I'm probably going to call cs. What do y'all think?
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
Click to expand...
Click to collapse
Warranty isn't transferable
Sent from my SAMSUNG-SGH-I717 using xda premium
kiltedthrower said:
Warranty isn't transferable
Sent from my SAMSUNG-SGH-I717 using xda premium
Click to expand...
Click to collapse
Most the time they don't ask if u purchased the phone. Atleadt haven't with me. Just call and tell them u need an exchange and 9/10 times they will as long as there is no water damage.
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
They just denied Me service cause I'm not with att any more gotta call Samsung
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
Does that surprise you? Makes sense to me that you don't have service with them!
Sent from my SAMSUNG-SGH-I717 using xda premium
Hey I had hope lol.
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
Never hurts to ask right? =D
Sent from my SAMSUNG-SGH-I717 using xda premium
Asked them to swap out my i717 because the GPS was not functioning correctly.
They sent a what looks like a new phone. Had all the clear plastic on the camera and sides.
Very happy with them.
Sent from my SAMSUNG-SGH-I717 using xda premium
I had a USB port problem on my wife's phone and I called the Att warranty and a replacement arrived the next day. Along with that I noticed the black clipping issue is substantial. As her new screen is more vivid compared to mine....Thinking about replacing mine now.
Sent from my SAMSUNG-SGH-I717 using XDA Premium HD app
Heres my issue. I've already exchanged my phone at work. Its never been dropped always lived in a case similar to an otter box and I still have theses hair line cracks two, circled in the picture below. I called CS yesterday about the charging issue and they are sending a replacement I'm just not sure I'd they will say these cracks are physical damage and charge me 549
the second star to the right
ladyhaylin said:
Heres my issue. I've already exchanged my phone at work. Its never been dropped always lived in a case similar to an otter box and I still have theses hair line cracks two, circled in the picture below. I called CS yesterday about the charging issue and they are sending a replacement I'm just not sure I'd they will say these cracks are physical damage and charge me 549
the second star to the right
Click to expand...
Click to collapse
They replaced mine for the cracks, then the next two for screen blobs. I handled everything over the phone. When asked if it was dropped I let them know it was a documented issue. They contacted Samsungwhile I waited on hold, Samsung confirme and att came back on the line and processed the exchange.
Sent from my SPH-L710 using xda app-developers app
00mred00 said:
They replaced mine for the cracks, then the next teo for screen blobs. I handled everything over the phone. When asked if it was dropped I let them know it was a documented issue. They contacted Samsungwhile I waited on hold, Samsung confirme and att came back on the line and processed the exchange.
Sent from my SPH-L710 using xda app-developers app
Click to expand...
Click to collapse
Thank you very much you just made my day
the second star to the right
I accidentally knocked my thunderbolt off the desk while it was charging. I think i broke the micro usb connection inside. It was bent at first, but I eventually got the usb to plug in. Plugging in the usb cable now causes the led to flash and it powers down pretty quickly.
Any way to easily fix this, or do I have to go the insurance route? Anyone had good luck with insurance?
Thanks
LaDamian said:
I accidentally knocked my thunderbolt off the desk while it was charging. I think i broke the micro usb connection inside. It was bent at first, but I eventually got the usb to plug in. Plugging in the usb cable now causes the led to flash and it powers down pretty quickly.
Any way to easily fix this, or do I have to go the insurance route? Anyone had good luck with insurance?
Thanks
Click to expand...
Click to collapse
Exact thing happened to my old one. I went the insurance route and rooted my new one before ICS hit and had to wait for a new root method.
If you're insured, I'd go with the insurance route. If you weren't, I'd definitely give you some instructions on how to fix it.
Sent from my ADR6400L using xda premium
The same thing happened to me.
I ended up having to send it into a repair shop to get it replaced.
It only cost me 55 dollars and only about a week's waiting time.
But at this point in time, isn't it just worth it to get the S3?
Asurion sent me a refurb. It only took one day to arrive, but the damn grill over the speakers is already peeling off and the battery cover doesn't sit flush. I'm more than a little unhappy with the results so far. I'll have to see if they can send me a replacement stat.
LaDamian said:
Asurion sent me a refurb. It only took one day to arrive, but the damn grill over the speakers is already peeling off and the battery cover doesn't sit flush. I'm more than a little unhappy with the results so far. I'll have to see if they can send me a replacement stat.
Click to expand...
Click to collapse
Yep. Send that crap back to them.
Sent from my ADR6400L using xda premium
Insurance is Great
RBarnett09 said:
Yep. Send that crap back to them.
Sent from my ADR6400L using xda premium
Click to expand...
Click to collapse
As long as you have a claim open with the insurance company they will keep sending you phones till they send you a New one instead of a refurbished one. I've had to do this numerous times and now I have a collection of parts. Thank you insurance
stainlessj said:
As long as you have a claim open with the insurance company they will keep sending you phones till they send you a New one instead of a refurbished one. I've had to do this numerous times and now I have a collection of parts. Thank you insurance
Click to expand...
Click to collapse
Having extra batteries is nice! Lol.
Sent from my ADR6400L using xda premium
They offered to give me a rezound to replace the second thunderbolt. I asked for another bolt, but if it is fubar I may consider a rezound. Is there anyone who has used both who has any input?
LaDamian said:
They offered to give me a rezound to replace the second thunderbolt. I asked for another bolt, but if it is fubar I may consider a rezound. Is there anyone who has used both who has any input?
Click to expand...
Click to collapse
The rezound is considered an "upgrade" to the Thunderbolt, but I prefer the Thunderbolt personally. The Rezound community, from my understanding, isn't the best or most friendly group... but they do have some decent development.
Sent from my ADR6400L using xda premium
Ok..so I connected my Atrix to a cheap car charger without a surge protector, and I guess it conked off and gave my Atrix the full 12volt treatment instead of 5v. The phone went off and its not powering on. Whenever I connect it to a charger the only thing that comes on is the green LED and that too at a level.of brightness I've never seen before. If I put a charged battery in the phone, the backside of the phone heats up and gets hot iin a matter of minutes. I took the phone to my local phone repair Guy and he told me that it's most probably the power IC that has blown up ...but can't be replaced individually coz it's sealed to the motherboard..so I will have to replace the whole motherboard. Is this true? Because I've seen Ads on the internet for standalone Atrix Power ICs. Doesnt make sense to replace the whole motherboard ..
I'd rather buy a new phone instead. Can someone suggest what to do?
Sent from my Nexus One using Tapatalk 2
I think your service guy is most likely right and whatever ads you might have seen are false advertisement. Sorry.
Thank for your reply. You mean all these links are selling fake products?
http://www.globaldirectparts.com/Motorola-ATRIX-4G-MB860-Power-IC-p/mot1039590.htm
http://www.parts4repair.com/motorola-atrix-4g-mb860-at-t-power-managment-ic/
http://www.chinagadgetland.com/power-managment-ic-for-motorola-atrix-4g-mb860-p-10007338.html
http://www.casestores.com/motorola-atrix-4g-mb860-atampt-power-managment-ic_ p3052.html
Sent from my Nexus One using Tapatalk 2
Well OK, those indeed seem to be genuine. But good luck replacing that on the motherboard. It's too tricky and risky and a lot of service centers won't even bother, since they can't charge enough for the effort to be worth it. This is also the biggest reason why the most common solution to this is simply replacing the entire board.
raymasky said:
Thank for your reply. You mean all these links are selling fake products?
http://www.globaldirectparts.com/Motorola-ATRIX-4G-MB860-Power-IC-p/mot1039590.htm
http://www.parts4repair.com/motorola-atrix-4g-mb860-at-t-power-managment-ic/
http://www.chinagadgetland.com/power-managment-ic-for-motorola-atrix-4g-mb860-p-10007338.html
http://www.casestores.com/motorola-atrix-4g-mb860-atampt-power-managment-ic_ p3052.html
Sent from my Nexus One using Tapatalk 2
Click to expand...
Click to collapse
You'll also never solder a BGA device by hand. It's a machine fit when the rest of the surface mount parts are fitted.
You can solder BGA. You need a reflow station, or access to one.
Sent from my MB860 using Tapatalk 2
Pardon my ignorance... But what is a reflow station?
Sent from my NookColor using xda app-developers app
raymasky said:
Pardon my ignorance... But what is a reflow station?
Click to expand...
Click to collapse
Reflow station
Lol. Thanks. There's no way I'm gonna get access to one of those.. So might as well give up on the phone. Thinking of the note 2 or the nexus 4 as my next phone. November 13th will tell...
Sent from my NookColor using xda app-developers app
Does anyone know where I can buy either an OEM charging wire that doesn't cost too much or just a regular USB charging cable for my DNA that isn't crappy? Thanks!
I found a pretty good one but since I can't post links yet I'll tell you how to get there: go to amazon and search Oem Charging Wire and click on the first link which is called Samsung OEM Micro USB Data Charging Cable (5 ft/1.5m) for Samsung Galaxy S II, Epic 4G Touch, Skyrocket, Galaxy Attain, Galaxy Note, Galaxy Nexus, Galaxy S Wifi 4.2, Galaxy Pocket, Rugby Smart and More. Hope I helped! It's not prime though, sorry.
Sent from my SAMSUNG-SGH-I337 using xda premium
Or contact htc say it broke or whatever happened to it and they will send you a new one for free made for the dna. My charger broke and they did that and it's the oem one. You will need your phone information to prove you own the phone. You get one accessory replacement per year from them.
Sent from my HTC6435LVW using xda premium
You can use literally any micro-USB cable. Monoprice has a them in varying lengths for a few bucks.
Amazon!! Anytime I need anything for my phone I go there. I got a brand new stock battery for my rezound for 2 bucks back when I was using that phone. Stock usb cables for a penny all day. Cases 90% off retail. I sound like I work for them or something but I'm just that happy with the deals I constantly find on there. Half the time you even get free 2 day shipping.
Sent from my HTC6435LVW using xda premium
Jaggar345 said:
Or contact htc say it broke or whatever happened to it and they will send you a new one for free made for the dna. My charger broke and they did that and it's the oem one. You will need your phone information to prove you own the phone. You get one accessory replacement per year from them.
Sent from my HTC6435LVW using xda premium
Click to expand...
Click to collapse
I tried that and they said to contact Verizon...
RyanTX said:
I tried that and they said to contact Verizon...
Click to expand...
Click to collapse
Must have gotten a bad rep because all i did was call and tell them what happened and they sent a cable and wall charger meant for the DNA at no cost. I would try again because if you own an htc phone they will replace one accessory a year from them if something happens to it.
Definitely a bad rep. I had a new wall charger/cable sent to me the next week. No questions asked.
Sent from my HTC6435LVW using xda app-developers app
croppz said:
Definitely a bad rep. I had a new wall charger/cable sent to me the next week. No questions asked.
Sent from my HTC6435LVW using xda app-developers app
Click to expand...
Click to collapse
Do you have to have your phone registered through them or anything? I bought my dna new from Verizon in February, and the charger quit working two months later. I don't think I've ever registered it or anything like that. Do they just require the imei and serial/ information on the sticker, or how do they verify that you are the owner of the device?
jenniferstough said:
Do you have to have your phone registered through them or anything? I bought my dna new from Verizon in February, and the charger quit working two months later. I don't think I've ever registered it or anything like that. Do they just require the imei and serial/ information on the sticker, or how do they verify that you are the owner of the device?
Click to expand...
Click to collapse
They just asked for the serial number. Never did any registering.
Sent from my Nexus 7 using xda app-developers app
croppz said:
They just asked for the serial number. Never did any registering.
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
Did you send in your broken charger?
jenniferstough said:
Did you send in your broken charger?
Click to expand...
Click to collapse
She asked me to at first but then I got an email saying I didn't have to. So now I have two ac wall adapters which is nice.
Sent from my Nexus 7 using xda app-developers app