Is it just me or is anyone else having activation issues?
First, I tried activating it with the DEC numbers on the side of the box. Showed up the right Evo4GLTE but it told me I had to contact customer support.
Contacted chat support. They did the ESN swap for me easily but the phone never activated. After waiting and waiting it didn't activate so I decided to call Sprint and get transferred to Tech because I already went through the initial troubleshooting steps with Chat Online.
Tech support tells me to read the HEX or DEC number from the back of the phone. This ends up being DIFFERENT then whats on the label on the outside of the box. Stupid me. Or was it? She goes on to tell me that MY phone is under some other persons name "Karen". She asks me if I got this phone from someone basically implying that I stole it. I explain to her how we've all been waiting for a long time for this phone and this phone is BRAND NEW not even out in stores yet.
So whats the deal? I'm currently on hold with them but to be honest I think HTC or someone ****ed up in the labeling process and now everyone is trying to activate EVERYONE ELSE'S phone. WTF?!
More on this as the story unfolds.....
Update #1: Supervisor in the activation department says that someone screwed up and put the phone in the wrong box and since it's "keyed" into my account... simply switching the esn to my account wouldn't work. He goes on to say that they would have to get me a NEW DEVICE.
No way in hell am I going to let this happen.
Update #2: Had to get transferred to escalations. Janice from escalations told me she had fixed the issue and I should be able to activate it now through the website. Activated it on the website and now I have a functional EVO4GLTE!!
TLDR: Make sure you activate it with the the numbers found on the inside of the phone. Do not use the numbers from the label because they might be different!
when i talked to the guys at my best buy they told me that sprint was having problems activating the lte's today... But i havent picked mine up yet so i dont know..
I had to call them to activate mine as well. Everything worked fine after 10 minutes of the agent doing something while I waited. Sorry to hear about your issue regarding an already activated account though, that sounds quite annoying.
Papichulo06 said:
Is it just me or is anyone else having activation issues?
First, I tried activating it with the DEC numbers on the side of the box. Showed up the right Evo4GLTE but it told me I had to contact customer support.
Contacted chat support. They did the ESN swap for me easily but the phone never activated. After waiting and waiting it didn't activate so I decided to call Sprint and get transferred to Tech because I already went through the initial troubleshooting steps with Chat Online.
Tech support tells me to read the HEX or DEC number from the back of the phone. This ends up being DIFFERENT then whats on the label on the outside of the box. Stupid me. Or was it? She goes on to tell me that MY phone is under some other persons name "Karen". She asks me if I got this phone from someone basically implying that I stole it. I explain to her how we've all been waiting for a long time for this phone and this phone is BRAND NEW not even out in stores yet.
So whats the deal? I'm currently on hold with them but to be honest I think HTC or someone ****ed up in the labeling process and now everyone is trying to activate EVERYONE ELSE'S phone. WTF?!
More on this as the story unfolds.....
Click to expand...
Click to collapse
Did the phone start an activation process when you booted it AFTER you entered the DEC number on the web.
If it did not try doing an Update Profile.
I have not tried mine yet. But I just swapped phones around last night and sometimes you need to kick it.
Oh try pulling the battery, just kidding
I wonder if Karen works in Customs.
mswlogo said:
Did it start an activation process on the phone when you booted it AFTER you entered the DEC number on web.
If it did not try doing an Update Profile.
I have not tried mine yet. But I just swapped phones around last night and sometimes you need to kick it.
Click to expand...
Click to collapse
Yes. I probably should make that more clear on my original post. Activation screen popped up but it never activated because I entered in the RIGHT number that was on the label but the phone had a different set of serial numbers.
Papichulo06 said:
She goes on to tell me that MY phone is under some other persons name "Karen". She asks me if I got this phone from someone basically implying that I stole it.
Click to expand...
Click to collapse
mswlogo said:
I wonder if Karen works in Customs.
Click to expand...
Click to collapse
Apple strikes again?
Tried the activation menu when it popped up on the phone. I got all the way to the end when it asks to pick which number on the account to activate it to and then failed.
Called in and they were having a little trouble saying something about the phone being applied to a different number on my account. She started to say something about checking that number and then said "oh its the same number".
I'm wondering if it has something to do with LTE or if the device is registered in their system a little different. She couldn't even tell what device it was untill I told her. Then she started asking questions about it. She said there were only a few demos floating around and most reps had never seen one.
Everything's working great so far.
Mine is telling me I need a plan change. Coming from a 0G so I shouldn't?
ottodawg said:
Mine is telling me I need a plan change. Coming from a 0G so I shouldn't?
Click to expand...
Click to collapse
I'm on the same plan I had with my original evo 4g. I think its the everything data 1500.
bikemechanic0128 said:
I'm on the same plan I had with my original evo 4g. I think its the everything data 1500.
Click to expand...
Click to collapse
I ended up having to call in, no plan change needed though.
Yep, no plan change required.
Sent from my EVO using XDA
ottodawg said:
Mine is telling me I need a plan change. Coming from a 0G so I shouldn't?
Click to expand...
Click to collapse
I had the same thing and was able to activate via chat.
I tried to activate online, and it also told me I needed a new plan (coming from the OG EVO.) I had the Everything 450 plan. It gave me a few selections, including the same plan, so I chose it. Then it said I need to call Sprint.
I spent the next 45 minutes on the phone, while the CSR tried to figure out why it was telling her I needed a new plan, and it wouldn't let her transfer the service. Finally, after she said they had 3 people working on it, they figured out that Google Voice was the problem.
She said they'd have to "expire" my Google Voice account, and they weren't sure if I could keep the same GV number when I installed it on the new phone. I told them to go ahead, and it worked. I just installed GV, and it seems to be working fine, with my original number.
She said they'd look into why Google Voice was causing a problem.
Not just you
I also had my evo LTE switched with another persons, it just so happened that that other person was my sister who was sitting next to me getting her phone activated. When she was on the phone with the call center to activate it I noticed all of a sudden "my phone" was activated with her number.
zackhow said:
I also had my evo LTE switched with another persons, it just so happened that that other person was my sister who was sitting next to me getting her phone activated. When she was on the phone with the call center to activate it I noticed all of a sudden "my phone" was activated with her number.
Click to expand...
Click to collapse
Were your labels on the outside if the box mixed up too?
Sent from my EVO using XDA
I had the same thing happen to me. I guess when they were verifying the patent they didn't make sure they put the devices back in the correct box. Spent 4 hours with sprint, and 5 different people before they figured out what was going on.
They never told me that they couldn't swap the devices, it was pretty easy once they figured out what had happened. Now it is fully functional
if you were paying attention, and they made you enter a code to edit your MSN, the code they gave you was your MSL. i had a lady tell me three times she couldn't give me my MSL, then followed it with 'now, enter your MSL, it's blah blah blah.' when i asked if the number she just gave me was in fact my MSL, she said 'hold on, you need to speak with my supervisor', then hung up.
that number will make everything easier. i've never had an issue getting it on my other phones, but apparently something has changed . she was adamant about not giving it to me, until she had to.
I thought you had to wait x amount of days before they can just give it to you
Sent from my PG86100 using xda premium
Related
I have a fascinate that i got from a friend, when i got it it was fine and everything worked great. I was originally planning on switching to verizon and getting my own plan, so i took it to the verizon store to have them check to see it was alright in their system for activation and they said it would, but i ended up sticking with my talk and text sprint plan for a while. After using it off contract for a while i got tired of carrying two phones and cloned my esn and programming information to it so i could use it on my sprint line. Well, now i have an epic and i put everything back to the way it was, but its giving me the "press send to activate" screen. Im sorry for the long-winded explanation, but i didn't want to get yelled at or banned fore talking about esn cloning. Any help would be appreciated, i want to know if i can bypass it or will verizon be able to do it for a non-verizon customer without forcing me into a contract.
You can try continually activating it until it by passes due to too many failed activation attempts.
Sent from my SCH-I500 using XDA App
Thanks, about to try that now, I'll try 10 attempts and report back if it works or not, I guess that would be enough
Nope, that didn't work, I gues I might have to take a trip to the verizon store, this is gonna be fun
-edit- I forgot to mention that after the third attempt it took me to page with only one button that said try again, if anyboy knows a generic programming setup I can put into qpst that would be nice since I think that's the problem, it has a sprint MIN and MSID with a verizon prl
If I try to. Make a call when I'm roaming it tells me when cannot authenticate your account!!?????
Sent from my PG86100 using XDA Premium App
Call sprint and they will send some "signals" to fix it.
call from another phone though as you have to take the battery out. I had the same issue, couldnt call sprint to save my life after error 16 becuase i kept roaming lol
j2themax said:
If I try to. Make a call when I'm roaming it tells me when cannot authenticate your account!!?????
Sent from my PG86100 using XDA Premium App
Click to expand...
Click to collapse
Gotta call Sprint and tell them you can't roam. Some times with hands-free activation that won't reprovision correctly. It takes 2 minutes on the phone OR www.sprint.com/chat takes 3 but is easier.
This came up a lot on the E4G forum after everyone was trying everything they could (including hands free activations OVER AND OVER AND OVER AND OVER again) just to get the new PRI--which made no difference to any but a very select few, argue if you must.
Call Sprint, tell them you have error 16 and you need an HRL refresh...
..but obv don't tell them anything about rooting lol
Edit...guess three of us were all responding at the same time...
Sent from my s-off'd 3VO
southern87 said:
Call sprint and they will send some "signals" to fix it.
call from another phone though as you have to take the battery out. I had the same issue, couldnt call sprint to save my life after error 16 becuase i kept roaming lol
Click to expand...
Click to collapse
lol, "signals", I got the same thing. I'm split between believing that they dumb it down for the common non-techie caller or that they were trained that it was 'sending new signals' to fix it, so, that's what they actually think is going on.
EDIT: To be fair, there are actual signals being sent...but...derp
daneurysm said:
lol, "signals", I got the same thing. I'm split between believing that they dumb it down for the common non-techie caller or that they were trained that it was 'sending new signals' to fix it, so, that's what they actually think is going on.
EDIT: To be fair, there are actual signals being sent...but...derp
Click to expand...
Click to collapse
Hahaha I think its common thing in customer service to call it signals. When i was working for Charters cable repair, they would tell people im sending signals to your box. Well they said signals I think because people freaked out if you said im going to hit your box i guess.
Thanks I thought I might have to call them.
Sent from my PG86100 using XDA Premium App
I had already done the error 16 thing and Sprint fixed that. Was a little worried when I saw this thread so I used Roam Control and forced roam. Calls work fine for me. I guess if you've already done the error 16 fix via Sprint, it's OK.
Mike
anyone found away to do this without calling sprint. i had to on my phone. which works perfect now. my wifes on the other hand i have spent hrs on the phone with different tech people doing the same processes i did to fix mine. the result ends up roam still doesnt work. they created a ticket for me. and asked to bring it to a repair center. im in the process of restoring it to factory and relocking. which sucks i have to do. but her phone simply will not roam.
kaos420 said:
anyone found away to do this without calling sprint. i had to on my phone. which works perfect now. my wifes on the other hand i have spent hrs on the phone with different tech people doing the same processes i did to fix mine. the result ends up roam still doesnt work. they created a ticket for me. and asked to bring it to a repair center. im in the process of restoring it to factory and relocking. which sucks i have to do. but her phone simply will not roam.
Click to expand...
Click to collapse
THIS <<<<<<< POST!!!
Sprint gave me no grief. I asked for a reset via chat
Sent from my PG86100 using Tapatalk
well i have the same problem and i have called and done the chat and told them that when im in roaming and i try to make a call it says unable to authenticate device and they have done nothing to fix it they just keep telling me to make sure i have automatic set in the network settings
Did you by chance check your roaming guard. Those seem to be checked after s-off, you can try unchecking them. Just an idea.
yes i checked its not a roaming guard problem
Click the link in my signature.
thanks i will try it tomorrow i hope it works i tried to tell them about error 16 when i called today but the person i talked to didnt have any idea what i was talking about granted she didnt seem to know anything else either
Dont call them telling them you have trouble, hop on chat and tell them you have "error 16 and need HLR Refresh". They will search their little handbook and come back and guide you through pulling the battery, lol. After they send the refresh all is well
cordell12 said:
Dont call them telling them you have trouble, hop on chat and tell them you have "error 16 and need HLR Refresh". They will search their little handbook and come back and guide you through pulling the battery, lol. After they send the refresh all is well
Click to expand...
Click to collapse
yeah i was going to chat i hate calling cs when i can just chat even though they do have great cs
cordell12 said:
THIS <<<<<<< POST!!!
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Click to collapse
do you not think that was the first thing i did. we did all of that still wouldnt play nice.
my phone is fixed thanks everyone for the help!!!!!!!
So, I bought a photon on Craigslist. I'm a firm believer that there are good people in the world as well as bad people. I spoke to the guy on the phone and he was very cordial. When asked, he told me the esn was clean, and that I could call sprint and verify. Upon delivery, his sister told me to call sprint to verify it's clean. I told her it wouldn't be necessary. I figured someone who is out to scam, isn't going to risk losing out on $250. So with that done, I went home. I hopped on checkesn.com and it told me the esn was not cleared. I was in shock, so i decided to sign onto sprint. After some research, I found out that you could figure out if the esn was clear by trying to activate it through the web interface. Same result returned. I called sprint and they told me that the phone was still attached to the account and that I had to ask the owner to release the phone. After I texted the guy, He said it was his mistake, and that he must have given me the wrong photon. He said he would call and have it removed from that account. He texted me back saying that it was cleared. 2 hours later, and it's still not cleared. I don't think that he would go through the rigamaroo of responding to me, if he wasn't planning on resolving this. Now its starting to seem more and more like I'm going to be stuck with a photon for a paperweight... sigh
Signed,
Dumb-dumb
p.s. no, i dont want any prime real estate in the everglades...
Ouch...I wish you the best of luck. At least you know his number and how to get a hold of him. That means you've still got a leg to stand on.
Sent from my CWM OC'd CM7 Electrify.
yeah, knowing myself though, I will find away to get his address from that number... and I can be a very mean and vindictive person. I'm just trying to change...
Maybe it's not his fault and the carrier screwed up. Before jumping to conclusions, I would find out as much info as possible, then if not satisfied, try asking the guy if he'll give you a refund. No need to be "vindictive", that'll only lead to more trouble. Especially if it's not the guys fault. Sounds like he has been trying to help and if he were trying to scam you, he would ignore you. And after all is said and done, if you don't get it resolved then chalk it up as experience. There is some personal responsibility in buying from sites like craigslist and ebay. You stated that the seller told you to call and check the ESN first and you declined. If you would have done so, you wouldn't be in the situation you're in. Seems the blame should not be laid on the seller in the end, but on you for not doing your due diligence.
Sadely, I'm with stonesaber, and trust me, Sprint's computers are not the top of the litter. Take it to the store and see what happens.
It's probably attached to an account with a balance. If it isn't cleared, you have grounds to charge him (obtaining property under false pretense, a felony). Perhaps remind him of this.
Akilldema said:
It's probably attached to an account with a balance. If it isn't cleared, you have grounds to charge him (obtaining property under false pretense, a felony). Perhaps remind him of this.
Click to expand...
Click to collapse
I wish I could. I tried calling him this morning to let him know that the phone was still attached to the account. His phone is disconnected. Now I'm starting to find more reasons to act like a neanderthal. Can anyone here tell me if there is a way to find out the balance or status on the line that is attached to this phone?
Did you get it from his house? If not, file a police report. Be nice if it could be resolved without them involved, but I don't know if you can.
Akilldema said:
Did you get it from his house? If not, file a police report. Be nice if it could be resolved without them involved, but I don't know if you can.
Click to expand...
Click to collapse
No, I met with his sister at a public place. I just called her and she said that she has another phone connected to the account, so this one should not be attached to the account. I read somewhere that you have to wait something like 30 days before you swap esn's ( Don't recall if this applied to vzw or sprint). She said to call sprint and tell them it was a gift, and I wanted to manually activate it. She said if that doesn't work, she would switch out the phone with the one that they originally intended to give me. I just feel like when I try to call her back, her phone will be disconnected as well...
Worst case scenario, I can sell it to someone overseas for them to use with their sim chip... Don't know if anyone would want to pay $250 for it though.
Thats why i always get a copy of ur drivers license ..ALWAYS!! and even try to get the license plate number
Also i never let people come to my house..try to go to them or meet in a public place
Craigslist is like 40% criminals / tweakers / scammers
Sent from my MB855 using XDA App
I'm starting to see that. I guess I shouldn't have faith in humanity. Out of curiosity, I atttempted to make a phone call with the phone, and it connected me to "Sprint Finance Services", I hung up the phone...
Since it's connected to an account, it'd be easy for you to get that money back via court. Also - Since it can be used on GSM networks, you could configure that and sell it as an unlocked GSM device, recoup some of your losses, if not all.
lucidvtec said:
Thats why i always get a copy of ur drivers license ..ALWAYS!! and even try to get the license plate number
Also i never let people come to my house..try to go to them or meet in a public place
Craigslist is like 40% criminals / tweakers / scammers
Sent from my MB855 using XDA App
Click to expand...
Click to collapse
Now I know... Stay away from Craigslist... I called her back, and she said she would get it squared away in an hour. What I find peculiar is that she called the phone she sold me, and apologized, and said she would get it disconnected, if not, she would meet me to give me another phone. I told her I would call her back at 12. She insists that she will give me another phone, should she not be able to remedy the situation with this one. Fingers still crossed.
I hope it works out for ya. Be calm and let her know that if it's not resolved one way or another legal action will be required.. this kind of crap happens all the time. People are bums.
Thanks for the support. Just need everyone to send positive vibes my way!
Not sure on what I can do, but I do work for sprint, pm me the esn/meid and I'll look it up for you
Sent from my MB855 using XDA App
My faith has been restored!!!! She called back as promised and said the ESN should be good now. Sure enough, I checked it on checkesnfree.com and it says its clean for activation!!! I went on sprint.com and attempted to activate the phone and it went through instead of giving me the normal error message. So ecstatic!!!!
nemanracing said:
Not sure on what I can do, but I do work for sprint, pm me the esn/meid and I'll look it up for you
Sent from my MB855 using XDA App
Click to expand...
Click to collapse
Thanks for the reply nemanracing, but sure enough, everything has been remedied! One question, which hopefully you can answer. Now that the phone is clear and good to go for activation, is there anyway Sprint will " change their mind" and deactivate the phone? I don't know what this lady did, but it says the esn is clear. Just want to make sure the bill doesnt get tacked onto my account some how.
You definitely won't be held liable for any balance accrued by another individual. If it activates, you should be good to go.
nyckid211 said:
I wish I could. I tried calling him this morning to let him know that the phone was still attached to the account. His phone is disconnected. Now I'm starting to find more reasons to act like a neanderthal. Can anyone here tell me if there is a way to find out the balance or status on the line that is attached to this phone?
Click to expand...
Click to collapse
He probably had a throw away phone. After all, didnt you say that he sent his daughter to deliver the phone? Perhaps so that you did not actually see him? Just sayin, if I were selling something like that my daughter would be the last person I would send to do it for me.
Okay, so before anyone says "Why not just call Sprint and figure it out?" Well the account is under my brother's name and I don't know all of his info and he's not home right now.
Anyways.
I'm really confused about what is going on with my Sprint account. The bill comes in, my brother pays it. Not even a week later I get a text message from Sprint sent to my phone (even though I'm not the leading phone/number, my brother is) saying your account is scheduled to be disconnected due to late payment blah blah blah. I figured hey we just payed this a week ago, I guess it's just a delayed message and my service wont actually be cut off. Nope, 12 am my service is cut off. The weird thing, my brother's service (which is on the same line/account mind you) still works. This is the second or third time this has happened. Why is it acting as if we have two different lines/accounts even though it's all one family plan?
I know there are some people from Sprint on these forums, or maybe someone has actually had this happen to them before. How and why is this happening?
Vesnik said:
Okay, so before anyone says "Why not just call Sprint and figure it out?" Well the account is under my brother's name and I don't know all of his info and he's not home right now.
Anyways.
I'm really confused about what is going on with my Sprint account. The bill comes in, my brother pays it. Not even a week later I get a text message from Sprint sent to my phone (even though I'm not the leading phone/number, my brother is) saying your account is scheduled to be disconnected due to late payment blah blah blah. I figured hey we just payed this a week ago, I guess it's just a delayed message and my service wont actually be cut off. Nope, 12 am my service is cut off. The weird thing, my brother's service (which is on the same line/account mind you) still works. This is the second or third time this has happened. Why is it acting as if we have two different lines/accounts even though it's all one family plan?
I know there are some people from Sprint on these forums, or maybe someone has actually had this happen to them before. How and why is this happening?
Click to expand...
Click to collapse
That's odd. I've never had that happen. My wife has never even gotten a text from Sprint.
Sent from my ICS lovin 3D!!!
If I've helped you in any way... hit the "Thanks" button.
It's possible your brother just paid his line and not the whole account, thus your phone is getting shut off but his isn't.
No, not from what I know. It would be all lines on the account. I have a friend that works for Sprint in the account support department and I'll ask him. It really sounds like a problem on their end.
Sent from my Clean ROM 3D
Well, it might be because you're gay, I don't see any other explanation. Haha J/K!!!
it is kinda weird. The best you could do is give them a call or at least check online.
By any chance, was your accounts individual and later on joined as family plan? There could be issues with your account in their backend server regarding the billing side.
I once saw this happen to some people while working for France Telecom.
If so or even if not try calling and straighting things up, because there could be issues in the billing software even if the difference in activation time was minutes, you just had the lucky system glitch.
Sent from my PG86100 using Tapatalk
Ok so i just went to the verizon store to buy a droid dna on a new line and then activate it on my number. They did not have any in stock so they are having the phone shipped to me. I have a basic phone ready. Once i receive the device, and activate it on my sim as opposed to the one they give for the new line and then activate the basic phone on the new line, will I be charged data fees on the new line? Or just the 9.99 for an extra line (which is what I need)? Also, how long does it take for the new phone number to show up on your verizon account after you buy it?
gocool767 said:
Ok so i just went to the verizon store to buy a droid dna on a new line and then activate it on my number. They did not have any in stock so they are having the phone shipped to me. I have a basic phone ready. Once i receive the device, and activate it on my sim as opposed to the one they give for the new line and then activate the basic phone on the new line, will I be charged data fees on the new line? Or just the 9.99 for an extra line (which is what I need)? Also, how long does it take for the new phone number to show up on your verizon account after you buy it?
Click to expand...
Click to collapse
Once you switch the new device over to your current line and put the basic phone on the new line, you will only pay for the basic phone and not days on that second line. The amount depends on your plan. Sharee Everything charges $30 for a basic phone and the grandfathered family plans are $9.99. Not sure how long it will take for the new number to show up though. Possibly not until you activate the new device. You can do that online or over the phone.
thepiombino said:
Once you switch the new device over to your current line and put the basic phone on the new line, you will only pay for the basic phone and not days on that second line. The amount depends on your plan. Sharee Everything charges $30 for a basic phone and the grandfathered family plans are $9.99. Not sure how long it will take for the new number to show up though. Possibly not until you activate the new device. You can do that online or over the phone.
Click to expand...
Click to collapse
So in order to get the basic phone activated, would I have to go into a store and ask them to activate it form me? How will they know what line to activate it on if I can't even see the number of the new line?
gocool767 said:
So in order to get the basic phone activated, would I have to go into a store and ask them to activate it form me? How will they know what line to activate it on if I can't even see the number of the new line?
Click to expand...
Click to collapse
You can activate it after the fact, once the new phone arrives. The new line will activate once the new phone order completes. You can then either call or make the swap to the basic phone on the new line online.
thepiombino said:
You can activate it after the fact, once the new phone arrives. The new line will activate once the new phone order completes. You can then either call or make the swap to the basic phone on the new line online.
Click to expand...
Click to collapse
Can i activate the basic phone before the new dna arrives? I called verizon and got the new number
Just wait until the phone arrives and do the switch on the spot. No new one charges will be added to the account.
Sent from my HTC DROID DNA.
gocool767 said:
Can i activate the basic phone before the new dna arrives? I called verizon and got the new number
Click to expand...
Click to collapse
Not to my knowledge since the line gets activated with the order completion in this case. Poster above me has the right idea.
ok so just to confirm i got this right let me repeat what i think the process is. I get the phone on friday, pop in my sim into the dna and activate it on my line. Then I can call verizon on the basic phone using *228 and get them to activate the basic phone on the new line. By doing this, the new line will be charged 9.99/month (i am not on share everything) and I will not be charged 30/month on the new line for data. Can you guys confirm this? Sorry for being annoying but I need to make sure i get this right. Thank you guys so much for your help.
No!
Your phone gets there on Friday. Do not put sim inside any of the phones just go directly to a Verizon store and have them do a swap.
If you do it over the phone they will prolong the process by a lot and you might still get charged for the data plan. I have done this plenty of times and I always have them do the swap free of charge.
Sent from my HTC DROID DNA.
gocool767 said:
ok so just to confirm i got this right let me repeat what i think the process is. I get the phone on friday, pop in my sim into the dna and activate it on my line. Then I can call verizon on the basic phone using *228 and get them to activate the basic phone on the new line. By doing this, the new line will be charged 9.99/month (i am not on share everything) and I will not be charged 30/month on the new line for data. Can you guys confirm this? Sorry for being annoying but I need to make sure i get this right. Thank you guys so much for your help.
Click to expand...
Click to collapse
Itzvik said:
No!
Your phone gets there on Friday. Do not put sim inside any of the phones just go directly to a Verizon store and have them do a swap.
If you do it over the phone they will prolong the process by a lot and you might still get charged for the data plan. I have done this plenty of times and I always have them do the swap free of charge.
Sent from my HTC DROID DNA.
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No need to leave your house. Simply activate the phone via the automated phone number or online (info will be included). Once line and new phone are active, you can then do an "Activate or Switch Device" online via your My Verizon account. You can move the new phone to your line and then add the basic phone to the new line. You may have to call them if you run into issues activating the basic phone on the new line. I had to call once, but they had me taken care of within 5 minutes.
thepiombino said:
No need to leave your house. Simply activate the phone via the automated phone number or online (info will be included). Once line and new phone are active, you can then do an "Activate or Switch Device" online via your My Verizon account. You can move the new phone to your line and then add the basic phone to the new line. You may have to call them if you run into issues activating the basic phone on the new line. I had to call once, but they had me taken care of within 5 minutes.
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I am talking from experience.... On the phone they will give you a hard time lol
Do what you want to do..
I have a Verizon store 3 miles away so it wasn't a hassle to leave my house.
Sent from my HTC DROID DNA.
I think I'll go to the store just to be safe. Would it be ok if I went to an authorized reseller instead of an actual verizon store? Because there is one about a block away from my house
gocool767 said:
I think I'll go to the store just to be safe. Would it be ok if I went to an authorized reseller instead of an actual verizon store? Because there is one about a block away from my house
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I went to the authorized retailer. Make sure that the store is legit. Don't go to those retailers in the mall cubicles..
Sent from my HTC DROID DNA.
Itzvik said:
I am talking from experience.... On the phone they will give you a hard time lol
Do what you want to do..
I have a Verizon store 3 miles away so it wasn't a hassle to leave my house.
Sent from my HTC DROID DNA.
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You're complicating an otherwise simple process. I too speak from experience and, shall we say, insight. But I digress- so what you will.
I work for verizon. What I understand is that you added a new line to get a smart phone at reduced price. So you have a new phone number that you won't be using. You'll be moving the smartphone to you already existing old line...
Knowing this, it's best to wait to receive the equipment. There's absolutely no need to go to a Verizon store (if you ultimately have to, I recommend the corporate stores.).
When equipment is received don't automatically power on the device as activation will fail. Call the IVR at 1-877-807-4646. Follow the prompts until it states "To activate your phone on xxx-xxx-xxxx now hit 1. To activate later hit 2". You'll want to hit 2. Go to your My Verizon, do activate or switch device, and pick your phone line and enter meid and sim card #. If it's an embedded sim the number is on the box of your phone.
Edit: You probably won't be able to use your existing SIM card as it's probably a larger sized sim and not the micro sim.
As far as charges go as long as a non smartphone goes on the new line, you will not see a data charge.
Posted from my Verizon Employee Edition DROID DNA #01749.
I know that this is a simple process But Verizon has screwed me over to many times.
I got my girl an Iphone 5 last week because her 4s broke and I told the rep to change my family plan to the shared uimited and he forgot. I call Verizon to check on a new line for my brother and I found out that all the corporate rep did was use the upgrade on my girls account and nothing else.
New charges were added to the account because of the data and it was a whole big mess. The charges were removed after we figured it all out.
My point is that once you go to the store call them and make sure everything was done correctly.
Sent from my HTC DROID DNA.
adamjamess said:
I work for verizon. What I understand is that you added a new line to get a smart phone at reduced price. So you have a new phone number that you won't be using. You'll be moving the smartphone to you already existing old line...
Knowing this, it's best to wait to receive the equipment. There's absolutely no need to go to a Verizon store (if you ultimately have to, I recommend the corporate stores.).
When equipment is received don't automatically power on the device as activation will fail. Call the IVR at 1-877-807-4646. Follow the prompts until it states "To activate your phone on xxx-xxx-xxxx now hit 1. To activate later hit 2". You'll want to hit 2. Go to your My Verizon, do activate or switch device, and pick your phone line and enter meid and sim card #. If it's an embedded sim the number is on the box of your phone.
Edit: You probably won't be able to use your existing SIM card as it's probably a larger sized sim and not the micro sim.
As far as charges go as long as a non smartphone goes on the new line, you will not see a data charge.
Posted from my Verizon Employee Edition DROID DNA #01749.
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Click to collapse
This is exactly what I said. Good write-up.
Itzvik said:
I know that this is a simple process But Verizon has screwed me over to many times.
I got my girl an Iphone 5 last week because her 4s broke and I told the rep to change my family plan to the shared uimited and he forgot. I call Verizon to check on a new line for my brother and I found out that all the corporate rep did was use the upgrade on my girls account and nothing else.
New charges were added to the account because of the data and it was a whole big mess. The charges were removed after we figured it all out.
My point is that once you go to the store call them and make sure everything was done correctly.
Sent from my HTC DROID DNA.
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Click to collapse
Sorry about the issues you had but I'm happy that your not bitter about it and a supporter of Verizon still. And verifying changes is a good thing. This is a completely automated process involving no human interaction to screw anything up however. But that is why we have phone support as well as B&M stores. It's your choice.
Posted from my Verizon Employee Edition DROID DNA #01749.