Bluetooth Headset Disconnecting on Phone Call - Sprint HTC EVO 4G LTE

I have a Plantronics Voyager Pro HD Headset that worked fine on my OG EVO.
I've experienced and tested a bit.
About a minute into a call, it drops the headset and jumps over to the phone, then comes back a minute or two later.
I've updated the firmware and repaired the headset just in case.
Anybody experienced a similar problem or have any ideas?
Edit: It 'may' be related to having wi-fi on at the same time. Still more experimenting.

I have this very same issue.

Those must be the free Wire Fly headsets

shook187 said:
Those must be the free Wire Fly headsets
Click to expand...
Click to collapse
I wish the headset was free. It would irritate me less. As it is, it's a very expensive headset.
I will try one of my other headsets later this week.

I have this problem on my epic 4g I'm blaming it on too much WiFi signals in the area, seems better in areas without WiFi eg the car.
Haven't tried it much on the EVO LTE much so far
Sent from my EVO using Tapatalk 2

fastmikey1969 said:
I have this problem on my epic 4g I'm blaming it on too much WiFi signals in the area, seems better in areas without WiFi eg the car.
Haven't tried it much on the EVO LTE much so far
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
Either way, it's a problem with the phone, not the headset or WiFi signals. I have an iPhone that does not exhibit this issue, as well as a RAZR Maxx that does not exhibit this issue.
Joel

Related

Bluetooth Fail

So i see HTC hasnt fixed the Bluetooth stack that we had been moaning about since the EVO in the new sense 3.0. I really want to use my Wii mote for my games!!!!! Any work around for this or do we have to wait for a ROM with a fixed Bluetooth?
kenfly said:
So i see HTC hasnt fixed the Bluetooth stack that we had been moaning about since the EVO in the new sense 3.0. I really want to use my Wii mote for my games!!!!! Any work around for this or do we have to wait for a ROM with a fixed Bluetooth?
Click to expand...
Click to collapse
What's there to fix ? I don't think its a flaw they have to fix ....more like add a feature.
i was using bluetooth today and the connection was awful. my rokr headphones can go 30 feet away from the phone and it broke up 50 times a song when i have it in my hand.
on my ns4g i had no problems
Joey_UFC said:
i was using bluetooth today and the connection was awful. my rokr headphones can go 30 feet away from the phone and it broke up 50 times a song when i have it in my hand.
on my ns4g i had no problems
Click to expand...
Click to collapse
Same problem here. But I just dropped my phone and destroyed the glass so I have my replacement on the way, hopefully the Bluetooth on that one won't be retarded.
Scotty_Two said:
Same problem here. But I just dropped my phone and destroyed the glass so I have my replacement on the way, hopefully the Bluetooth on that one won't be retarded.
Click to expand...
Click to collapse
Ouch
+10 char
Joey_UFC said:
i was using bluetooth today and the connection was awful. my rokr headphones can go 30 feet away from the phone and it broke up 50 times a song when i have it in my hand.
on my ns4g i had no problems
Click to expand...
Click to collapse
Are you taking about the s9 or s10 ?
DarkManX4lf said:
Are you taking about the s9 or s10 ?
Click to expand...
Click to collapse
s10. And i wasn't even playing radio, it was music from my phone so it wasn't the connection..
My findings, works flawlessly through my Plantronics BackBeat 903+ and Voyager Pro +.
crap, i hadn't even tested this yet. there's no way i'm going back to wired headphones at the gym. anywhere else no problem, but, i'll be damned if I fling my phone to the ground one more time.
ummm +Eleven bluetooth a2dp sound quality is total ****
Not so good
I had a vogue and the BT was fine. I tried the mogul and while people sounded fine to me, people complained that I was hard to understand. I just switched to the EVO 3D from my Vogue (yes an older phone) and people say they have a hard time understanding me - that there is an echo. I didn't have this problem with this headset when paired with my old phone.

Bluetooth reception and range problems?

Hi everyone,
I searched the forums to see if anyone else was having bluetooth reception and range issues but came up short.
I'm having problems keeping my Plantronics Voyager Pro + headset connected to the phone. I usually have to have it within 3 feet of the phone, or I get a lot of static or BT disconnects completely. What's weird is I am able to stay connected up to 20 feet away with my Jabra bluetooth speaker. I recently bought a hard plastic case for the phone which made the problem a little worse, but not too much (5 feet range vs 3 or 4).
Anyone else having this issue? I just bought the phone on 12/17 and I think I have 30 days to exchange or return. Are there any fixes out there that have worked for anyone?
Thanks in advance for any comments or suggestions!
*** Update: I just re-paired my Voyager Pro + headset with my old HTC HD2 and was able to walk about 25 feet away from the phone (two walls in between) and had no static or disconnects. Must be the Amaze. ***
I've been using the Motorola S305, and I can be two rooms away, and still get good reception from the phone, so long as doors are open. Like every bluetooth headset I've used, getting my body between the phone and the headset is a problem (phone needs to be in a pocket on the same side of my body as the headset BT receiver). The quality of the bluetooth on this phone seems to be superior to that of my old N1. No complaints.
Thanks Dave. Are Bluetooth issues such as these hardware or software issues?
Get new earphones.
Sent from my HTC Amaze 4G using xda premium
I called T-Mobile and they said the bluetooth connectivity/range problem is a known issue for the Amaze 4G. HTC is currently working on a solution that will likely be resolved on the next software update.
Off I go to buy a set of wired earphones until they release it.
Curious--I wonder why I'm having no difficulties, then. I've connected the Amaze to my N1, the amaze to my ASUS Transformer, and the Amaze to my S305 headset, all with no problems.
Not all the profiles I'd like to see supported necessarily are (Can't get DUN to work), but I'm puzzled that there's apparently some problem.
It's interesting that your Voyager worked so well with the HD2.
On the Tmobile forums, there's certainly discussion:
http://support.t-mobile.com/thread/10520
So far I have talked on BT with no issues. I set the phone on my desk and I walk around my room without issues, distance is no more than 10 feet, but works without issues.
Get the latest updates for you phone. Delete the pairing with your Bluetooth then pair again. I have a Jawbone Era and my reception was horrible. My reception is much better now after updating and pairing again, although I still have a long delay between phone and Bluetooth.
Only issue I have is delay when making call. Recieving the call is fine
Sent from my HTC_Amaze_4G using xda premium
I have a hard time connecting to my car's bluetooth. I have to play around with the settings until it links up but that's such a hassle. Also, I noticed that after turning bluetooth on, I would sometimes lose signal. Weird..

[Q] Bluetooth Problem

Hi I am hoping one of you can help or offer some advice. My EVO lte will not keep a pairing with my Parrot CK3100 car kit. It paired one time but will not pair again until I delete it and start over. I am in my car all day long and have never had this issue with previous phonesl Any thoughts? thanks in advance
I am having a similar problem with mine connecting to my car. It will connect and it will show it is connected but it won't route calls through the bluetooth until about a minute into the call. It also seems it will pop the connection in and out.
With my old evo it would connect almost immediately in the can and the bluetooth would ring before I even heard my phone ring.
For what it's worth:
I had problems maintaining a connection with my car (BMW 335i). It paired fine, just wouldn't keep a steady connection. I ended up deleting the pairing on both the car and the phone, re-paired but did not allow the car to share the contact list, as it asked to do during the pairing process.
The connection has been solid, however I'm at this point unable to send the contact list to the car.
I reported it to HTC CS, they are aware of it, and seemed to indicate they are going to have an update available at some point. I understand the One X variant also has some Bluetooth issues.
Something may definitely be up with this. I can't get my Evo to pair with anything! My desktop, laptop, tablet, Jaybird headphones or the Ford Sync in my Taurus. My EVO 3D & E4GT paired with no problems. I'm just glad to see that its not just my phone with the problem.
Sent from my EVO using Tapatalk 2
Same thing here. I have it connect to the bluetooth in my 12 Chevy Cruze (Just for my phone calls)and then to a bluetooth reciever i purchased to play my music.
When i connect the two of them my phone connection keeps dropping and then reconnects, causing my music to hiccup while disconnecting.
so right now i deleted my phone connection so i can play my music hiccup free.
When i had my HTC EVO 3D i had no problems connecting the both of them?
HTC please fix...............
So far I have not experienced this issue. I've had my phone since Monday and every morning I go to work I Bluetooth my phone to the Big Jambox and it works.
Sent from my EVO LITE
Sephirothvfc said:
So far I have not experienced this issue. I've had my phone since Monday and every morning I go to work I Bluetooth my phone to the Big Jambox and it works.
Sent from my EVO LITE
Click to expand...
Click to collapse
Hopefully this is good news for me owning a their Bluetooth
Sent from my PG86100 using xda premium
FWIW i was having problems with my phone staying connected to my car (scion tC 2012, stock radio). I fixed it by putting the phone in pair mode, then having the radio search for bluetooths. The popup came up on the phone (vs having the phone connect to the radio) and its been SOLID ever since. ALMOST as good as my hp touchpad running webos... almost....
No problem here connecting to my Rosen navigation on my Honda pilot. No drop calls and music is clear
Sent from my EVO 4g Lte
For the BMW owner, you might want to consider downloading and installing the update from BMW, if your car supports the update: http://www.bmw.com/com/en/owners/na...ooth_software_update_vin.jsp?region=&country=
jbhorner said:
For the BMW owner, you might want to consider downloading and installing the update from BMW, if your car supports the update:
Click to expand...
Click to collapse
Thanks, I was aware BMW had the capability, however "This offer is available for selected vehicles manufactured after March 2010." and mine is a 2009 model.
Missed it by that much
As much as it makes perfectly good sense to me to purchase a new automobile so my cell phone will work with it, I'm not sure that line of thinking will find much acceptance with the Department of Finance and War (aka, my lovely wife)
Appreciate your interest in helping with my Bluetooth issue, though...
I'm unable to hold a conversation for longer than 30 seconds when making and receiving calls in my 06 325i. Sometimes there's a loud high pitched sound that goes off and the call connection still seems to be live, but I can no longer hear the other person, which forces me to hang up. At other times, the call quality is choppy, like I'm traveling through a tunnel every 2 seconds, and eventually the other party on the line, or myself, hangs up. I've never had this problem with any other phones (Palm Treo 755p, EVO 4G and EVO 3D).
Is anyone else experiencing this problem? I think it might be specific to the BMW car model and year. Thanks
For grin's try shutting Off WIFI while connected to the car.
I'm finding there are conflicts between Bluetooth and WIFI.
mswlogo said:
For grin's try shutting Off WIFI while connected to the car.
I'm finding there are conflicts between Bluetooth and WIFI.
Click to expand...
Click to collapse
Confirmed! Turning off WiFi "fixes" the problem. This "phone" has a below average antenna, slow 3g speeds, and conflicting bluetooth/WiFi signals (all confirmed by numerous users). Sprint and HTC really need to come up with a solution to all these problems.
Here's a fun one: Just picked up my Evo LTE today.
I tried connecting it to my car stereo tonight.
The stereo sees the phone and pairs with it. Right after they pair i get "com.android.phone as stopped unexpectedly." on the phone and then bluetooth disconnects and my cell connection disconnect for a few seconds.
The stereo is a Kenwood Excelon KDC-X995
Since i've owned the stereo i have connected my OG Evo, an Evo Shift, Nexus S 4G and a Photon 4G all without any issues.
I'm gonna play with it a little more and see if i can get it to pair. So far it's the only issue i've come across.
Edit: My phone is stock / rooted
Edit 2: Was just out experimenting. The phone seems to crash when it syncs the contacts list to the stereo. If I hit "cancel" on the phone when it asks to sync it pairs just fine and the phone doesn't crash.
Also made a 7 minute phone call and it didn't disconnect on me.
My wife's EVO LTE would consistently disconnect from her Rav4's Bluetooth after a minute or two.
This is a deal-breaker. I tried to take the phone back a day after purchasing and the Sprint store mgr wouldn't waive the restocking fee. I explained systemic issue and merchantability laws but no dice.
Sorry for the mini rant but Sprint sucks.
Sent from my HTC Vivid using TapaTalk

[Q] Audio Quality over Bluetooth?

Hey all,
I just switched over to the Evo 4G LTE from my trusty old Photon. In my experience, the audio over bluetooth is much worse in terms of clarity. I had no problems pairing with my car's bluetooth system, but I can't say how poor my calls have been in comparison to my old photon, and even my AT&T iPhone.
What is everyone else's experience?
htc does sometimes slack with their bluetooth stacks but I don't really have any experience with it through a car stereos. Have you noticed any difference in call quality using the phone normally?
Well I've played music in my car and it sounds excellent. Calls sound ok, i may say not the best but its not bad quality. I even have a Bluetooth keyboard with touchpad at the same time and no issues at all.
Sent from my EVO using Tapatalk 2
Much better than the garbage they had for sense 3.x, but still not as good as the bt in cyanogenmod
My experience is just in regular phone calls. I've used the Photon for the past year. I won't say it's reception is better, but it definitely sounds better over BT than the Evo 4g LTE. Calls in the car are quite important to me, so, that could be a dealbreaker.
BT calls on my visor mounted speaker are clear as can be...and I wear hearing aids so when sound quality sucks, I know it quickly.
Something is wrong with bluetooth!!
Coming from the og evo never had an issue with the bluetooth in the car or any other device I connect to now with the lte evo it's choppy for the first 30 sec to a min of connection and then during playback it randomly chops almost as if it was buffering or something. Any ideas?
No issue here. Connected to SYNC in my car. Music, nav voice, and calls are clear. Imo better quality than the 3vo. Even noticed beats works for nav and music. Very happy. Less issues with voice commands via sync too
Efer718 said:
Coming from the og evo never had an issue with the bluetooth in the car or any other device I connect to now with the lte evo it's choppy for the first 30 sec to a min of connection and then during playback it randomly chops almost as if it was buffering or something. Any ideas?
Click to expand...
Click to collapse
I'm getting this too and it's very frustrating. Anyone else?
No issues with BT
One thing that greatly improves the BT sound.....turn the phone's BT volume up about 1/2 way.... It does sound sub-par when I have it up too high.
Full firmware update + new base fixed my problem. I believe it was the firmware, though.
Sent from my EVO using Tapatalk 2

plantronics legend

So after doing a lot of research on line I see a ton of people are having the same problem as me. The legend disconnect from the phone when a call is made or revived. That makes this very "high end" Bluetooth worthless! I tried the headset on a G3 and a Note 2 and it works fine. After weeks of playing with it, updating and researching online I found out that it only disconnected when the Bluetooth and WiFi are on at the same time. If a call comes in and i turn off WIFI the headsets works like it should.
So why is this? What about the evo 4g lte's WiFi screws with the Bluetooth?
Is it a Bluetooth version compatible completely with the phone? I believe I read awhile back that the phone does not have true Bluetooth 4.0
Sent from my EVO using xda app-developers app
I'm not sure? What would I look for?
Sent from my EVO using xda premium
See if your headset uses Bluetooth 4.0. Even though our phones say we have BT 4.0, I believe the HTC site said we only have 3.0+
Sent from my EVO using xda app-developers app
I listen to music through bluetooth and it's really frustrating how horrible the bluetooth on this phone is. If I walk out of wifi range it gets really choppy and just has a poor range. My phone is on my hip and if I turn my head a certain way it cuts out. I hope my new s4 is nothing like this.
Sent from my EVO using xda premium
durandetto said:
I listen to music through bluetooth and it's really frustrating how horrible the bluetooth on this phone is. If I walk out of wifi range it gets really choppy and just has a poor range. My phone is on my hip and if I turn my head a certain way it cuts out. I hope my new s4 is nothing like this.
Sent from my EVO using xda premium
Click to expand...
Click to collapse
I use Bluetooth a lot via my speakers and it works across the house. The problem or suffering from turning ur head a certain way is because signals can't pass through water and our body consists of a lot of water and other liquids
Sent from my EVO using xda premium
Maybe you're right but I have never had a problem turning my head and having it cut out with any other phone. But as long as wifi is off the bluetooth works ok.. It's ridiculous I can't have wifi and bluetooth on at the same time. .
Sent from my EVO using xda premium
I'm having the same random disconnect issues while in the middle of a call. I've noticed that this only occurs when I have WiFi enabled. If I disable WiFi, I don't experience the disconnects. I'm on a Nexus 4 running AOKP.
Does anyone know if this is related to the Bluetooth stack on the phone or is it a hardware issue with the chip powering Bluetooth and WiFi simultaneously?

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