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I went into my local Sprint store today to pre-order the Evo 3D. All I had to do was give them my name, cell number, and e-mail address and I was added to the list. No deposit needed. I asked about getting the yearly upgrade promotional pricing. He said I had a $75 credit due June 1st, but they would most likely manually override it in the system. He gave me a direct number to call to try and get this taken care of.
I just got off the phone, and it was a piece of cake. There wasn't even any menus to go through, the CS rep picked up the phone on the first ring - must be a direct line. Anyway, she asked me a few security questions and then I told her what I was calling about. She said they will put me down to get the $199 promotional pricing not only for my line, but also the other line my girlfriend uses. Said it should take 24-48 hours in the system and they will call me back Wednesday to confirm it. I'm sure your account has to be in good standing to get taken care of. I was thoroughly impressed. The rep at the store told me to stop back up next week and they should know more about the release date.
Here is the direct line if anyone needs it: (877)775-4886
Two thumbs up for Sprint. That was effortless.
Good stuff man.... glad to hear that they took care of you. Also, good job posting the phone number for others to call. Hopefully others have success. The more folks that get this phone and the more awesome it will be.
Sent from my HTC Evo
murusmaximus said:
I went into my local Sprint store today to pre-order the Evo 3D. All I had to do was give them my name, cell number, and e-mail address and I was added to the list. No deposit needed. I asked about getting the yearly upgrade promotional pricing. He said I had a $75 credit due June 1st, but they would most likely manually override it in the system. He gave me a direct number to call to try and get this taken care of.
I just got off the phone, and it was a piece of cake. There wasn't even any menus to go through, the CS rep picked up the phone on the first ring - must be a direct line. Anyway, she asked me a few security questions and then I told her what I was calling about. She said they will put me down to get the $199 promotional pricing not only for my line, but also the other line my girlfriend uses. Said it should take 24-48 hours in the system and they will call me back Wednesday to confirm it. I'm sure your account has to be in good standing to get taken care of. I was thoroughly impressed. The rep at the store told me to stop back up next week and they should know more about the release date.
Here is the direct line if anyone needs it: (877)775-4886
Two thumbs up for Sprint. That was effortless.
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Its nice you have a good local store, but all the stores around me are terrible. I called in to confirm I could pre order the 3D in the store (as some arent doing accepting preorders yet) and asked what if I needed my account info (as my father owns the account). Left on my lunch break as I work 5 days a week and wasnt going to wait a week to get my preorder in. Arrive to find ~5 customers. I take a seat and wait as all the reps are busy (3). It took me over an hour to talk to a rep and do a 5 minute preorder, which the rep wasnt even sure about how to do it, and she wanted my PIN which I was told on the phone I didnt need.
They didnt ask for my email, only phone number, name, and PIN.
Anyone know if/where you can check the status/confirmation of a preorder? As i am weary that it was done right and really dont want to find out it was done wrong or go back to the store unless its to get my evo 3d
test878 said:
Its nice you have a good local store, but all the stores around me are terrible. I called in to confirm I could pre order the 3D in the store (as some arent doing accepting preorders yet) and asked what if I needed my account info (as my father owns the account). Left on my lunch break as I work 5 days a week and wasnt going to wait a week to get my preorder in. Arrive to find ~5 customers. I take a seat and wait as all the reps are busy (3). It took me over an hour to talk to a rep and do a 5 minute preorder, which the rep wasnt even sure about how to do it, and she wanted my PIN which I was told on the phone I didnt need.
They didnt ask for my email, only phone number, name, and PIN.
Anyone know if/where you can check the status/confirmation of a preorder? As i am weary that it was done right and really dont want to find out it was done wrong or go back to the store unless its to get my evo 3d
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Did you get any type of receipt or put any money down? Why not just go to Best Buy or Radio Shack. All you need is $50 to put down and you will walk out with a gift card and a receipt for your pre-order. No info needed with your Sprint account until you go pickup the phone.
I just like dealing with my local sprint store. They have always been very helpful with any issues I have had. I didn't want to put any money down if it wasn't required. I didn't get a receipt, but he said I will get an email confirmation in 24-48 hours. I didn't think it was that hard to give them my phone #, name, and gmail account. Plus this way, I am now guaranteed the promotional pricing. Not sure I could get that with Radio Shack or Best Buy.
[email protected] said:
Did you get any type of receipt or put any money down? Why not just go to Best Buy or Radio Shack. All you need is $50 to put down and you will walk out with a gift card and a receipt for your pre-order. No info needed with your Sprint account until you go pickup the phone.
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[email protected] said:
Did you get any type of receipt or put any money down? Why not just go to Best Buy or Radio Shack. All you need is $50 to put down and you will walk out with a gift card and a receipt for your pre-order. No info needed with your Sprint account until you go pickup the phone.
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yes i got a receipt that only mentions the $50 gift card purchase and then a separate print out of a confirmation number, but i would like to double check that as the rep (apparently) stopped half way through and realized she was preordering the htc view and not the evo3d, so if theres anyway of checking online I'd very much appreciate it. Plus she needed help a few times from another associate, so assuming this gets as popular as the original evo... I'd like to make sure my preorder is correct.
Thanks Bro!! Called the number, got my upgrade reinstated till I want to use it and it was painless!!
Now I just need to see if the EVO 3D can be software S-Off, wait till see what the Within (SGS2) looks like, or I can switch to another carrier....
worked like a charm for me too, thanks OP
I will be keeping that phone #!! Thanks so much OP - able to use my wife's upgrade to get my Evo as soon as it comes out instead of waiting until August!
What did you tell the CS rep? Just that you're looking to upgrade to the EVO 3d, but your line isn't eligible for the full discount?
BTW, If you call that number now, and your upgrade was supposed to be in june, you have to cal back on june 1st, there system does not allow them to push the upgrade when its only a few days away from the month it was supposed to be, but on the first of the month it allows them to do it once the "silver upgrade" is available on your account, according to the person I just talked to from that number
I can confirm I was able to reset the upgrade on my partners account. So now we are looking forward to two EVO 3Ds
So if my upgrade is July something... I should probably wait until then?
I have one that is the $75 eligible upgrade right now, could probably call on that maybe.
I'm just curious as to what people are saying, like are you just saying, "Hey I'm looking to get the EVO 3d when it comes out..." to that affect?
aronslusa said:
So if my upgrade is July something... I should probably wait until then?
I have one that is the $75 eligible upgrade right now, could probably call on that maybe.
I'm just curious as to what people are saying, like are you just saying, "Hey I'm looking to get the EVO 3d when it comes out..." to that affect?
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I can confirm this works too. I called that number and was told that since my partial upgrade isn't till November and my full upgrade isn't till September 2012 that I could not get the upgrade. I then called the same number again and talked to another rep and explained to them that there nothing defective with my current evo and I know I not eligible for a upgrade but I simply requested a manual override of my upgrade eligibility and they did it for me !! Took about an 30 minutes but it worked. If your eligible for a partial upgrade this process take like 5 minutes tops !! Thanks to the OP.
p.s. I think the buzz word is manual override !!
I'll be trying this tomorrow.... Thanks man!
aronslusa said:
I'll be trying this tomorrow.... Thanks man!
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I wouldn't man. July MIGHT be when the Evo 3D is released or June I don't know. But one month is easier to wait out. I think Sprint only allows for one manual override per line. I would save that override for the future.
From my Gingerbread Hero.
July of next year is when im have the $150 upgrade renewal possible.
I purchased my EVO last July, sold it back to sprint (should've ebayed it) and now am having issues with my Hero. I'm going to move away from CM on my hero to see if thatll change anything.
It randomly powercycles, it won't send or receive texts sometimes, and is just a pita! Lol
With all this talk of HTC locking the bootloader and all the speculation, I may just jump ship and move away from HTC all together.
You know, I actually never got my email for the pre order...
Sent from my iPad using Tapatalk
I pre ordered the Samsung Nexus S 4G from Best Buy.... bought the $50 gift card and everything... Never got the call when they came in.
Got one of our lines bumped up to the full upgrade eligibility, and was told to try calling back in July to see about getting another one done.
The gentleman I talked to said it is a "program they are currently running, and he is unsure when they will stop this promotion."
Thanks for posting this, you helped me a ton!
well, I preordered my evo 3d w/ a sprint store several weeks ago, but wont be getting it till Monday. I am number four on the list but they are only getting two tomorrow. grrrrrr.....
you guys got ne ideas on how I can still get one tomorrow? I know most of the preorders are soaked up already though...
Call or go buy all your local Best Buys, Radio Shacks, Walmarts, Targets, authorized retailers, Sprint tele-sales, etc.
shad0w77 said:
well, I preordered my evo 3d w/ a sprint store several weeks ago, but wont be getting it till Monday. I am number four on the list but they are only getting two tomorrow. grrrrrr.....
you guys got ne ideas on how I can still get one tomorrow? I know most of the preorders are soaked up already though...
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Click to collapse
Be waiting at the store before it opens in the morning, so you're the first one through the door when it opens. They operate on a first-come basis ... they can't prevent you from picking up your phone if you're the first one who shows up with proof of pre-ordering.
My guess is that HTC learned their lesson from the OG Evo... you should almost undoubtedly be able to walk into any other authorized retailer tomorrow and pick one up unless you live in the middle of nowhere.
All of the stores I have contacted about accessories in my area have told me they will have more than enough stock of the phones to satisfy pre-orders and walk-ins.
oldjackbob said:
Be waiting at the store before it opens in the morning, so you're the first one through the door when it opens. They operate on a first-come basis ... they can't prevent you from picking up your phone if you're the first one who shows up with proof of pre-ordering.
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if only I could... I have to work tomorrow and wont be able to pick it up until 3 or 4 pm....
if you did the giftcard deal from sprint, you can use the giftcard at any corporate sprint store, maybe worth camping out at a larger one and see if you luck out and they have some and you can still apply it towards that?
shad0w77 said:
if only I could... I have to work tomorrow and wont be able to pick it up until 3 or 4 pm....
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not true, when the PRE came out, we had a list, and we HAD to hold the phone for I believe...24 or 48 hours for the person's in priority of the list (corporate sprint atleast)
good news is tho that some people actually didn't come and pick theres up, bad news is it still took a couple days to release them.
good news is my manager was a **** and he started selling the hold overs that night rofl.
Alanmw86 said:
not true, when the PRE came out, we had a list, and we HAD to hold the phone for I believe...24 or 48 hours for the person's in priority of the list (corporate sprint atleast)
good news is tho that some people actually didn't come and pick theres up, bad news is it still took a couple days to release them.
good news is my manager was a **** and he started selling the hold overs that night rofl.
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lol... yeah i think that's the deal at my sprint store. but thanks to the ideas posted by you guys.....
i called my local radio shack, the manager said be there 15 mins before open and he will hook me up. guaranteed. He said I have to cancel the sprint preorder though (feel guilty doing this because I really like the store I preordered it from)...
next question though, can I not trade in my evo 4g at radio shack and still go bring it to a sprint store for the $150 credit?
you can trade in your phone to a corporate store at any time and get the money for it, you don't need to be purchasing anything at the time.
Alanmw86 said:
you can trade in your phone to a corporate store at any time and get the money for it, you don't need to be purchasing anything at the time.
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is a corporate store any Sprint store that is only Sprint? Obviously it's not those guys at a kiosk in the mall... but a typical Sprint store should do right? Or do I need to find a special one?
Go to Radio Shack.
I just canceled my best buy order due to their bs.
davec1234 said:
Go to Radio Shack.
I just canceled my best buy order due to their bs.
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yeah, the manager at RS hooked me up. he said be there by 8:45 and he will let me in before the doors open.
but just to reiterate... a sprint "corporate" store is just an officially branded Sprint store, right? like, are there non-corporate official Sprint stores? (not including the mall kiosks and the like)
shad0w77 said:
well, I preordered my evo 3d w/ a sprint store several weeks ago, but wont be getting it till Monday. I am number four on the list but they are only getting two tomorrow. grrrrrr.....
you guys got ne ideas on how I can still get one tomorrow? I know most of the preorders are soaked up already though...
Click to expand...
Click to collapse
That's why I ordered mine from a Sprint Corporate Store.
Starting to get annoyed at my local store. It is a partner store, so they said they were opening at 10. My brother ordered his and they told him 8. Today a buddy preordered and they said they will be open "by 10".
I guess I will drive past it and see if it is open at 8, if not I will go back a few hours later. In the meantime I can pick up some bagels for my wonderfully understanding wife
I preordered from a corporate store but they've yet to call me about picking up my pre-order tomorrow. I'm pretty sure I was one of, if not the first, for that store to pre-order. I hope they haven't forgotten about my pre-order.
Got mine from wirefly. New contract. Left T-Mobile after 7 years. Feels great.
Got a tracking number this morning.
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This is going to be lengthy...I apologize, bear with me. I have been a customer of Sprint for nearly 7 years. I currently have 5 lines on my account, and I have NEVER experienced anything like this.
My friend Patrick, who lives an hour away is one of those 5 lines. About a month ago, his Evo 4G phone broke, and due to having a warranty on his device, Sprint shipped him out a replacement. Fast forward a few weeks, and last Thursday, July 21st, his replacement phone stopped charging. The following day, he went into the Sprint store, and they ordered another replacement phone for him, that was supposed to arrive at my address either Monday or Tuesday.
On Tuesday, July 26th, the phone hadn't arrived yet. Since Patrick doesn't have another line, I call Sprint that evening around 7PM where I talked to Derek, out of Texas call center. He told me that the Evo 4G is on backorder for warranty exchanges, and that it may take up to 10 business day for it to ship. Then, Derek himself offered to send a different device instead. Note, I did not ask for this, he offered it for me. I said sure, and he offered me several devices, including Nexus S 4G, Kyocera Echo, and, to my bewilderment, Evo 3D. He said that due to the hassle this has caused, he was willing to do that for me.
When all was said and done, and we ended the conversation, and I received the confirmation email. Unfortunately, I noticed that the defective phone was listed as MY own phone (Evo 3D), and that the exchange was supposed to be done under MY phone number. Afraid that this was a mistake, I called them back, and this is when the roller coaster started.
The first guy (I didn't write down the names at this point, because I assumed this was going to be a simple fix) said that she couldn't believe that I was offered an Evo 3D, and after putting me on hold for 28 minutes, she came back and she said she would transfer me to their tech department. When I told the tech person what had happened, she said that it was impossible to make such a promise, and despite the fact that my customer note did in fact confirm that the upgrade was to be made, she didn't want to do it for me. At this point, she says she canceled the new Evo 3D order, even though I told her not to do it. I ask to speak to the manager, and I was then placed on hold for 45 minutes.
At this point, I decide to hang up, and try again. The second time I called, THE EXACT SAME THING HAPPENS. After being on hold for over an hour, I call the retention department. Rhonda says that she will try to fix the situation, and then she transfers me to "customer relation specialist," Derek (a different one) answers. After he was confirming to his superiors and chatting, he comes back to the conversation and tells me that they will honor the complimentary upgrade, and that he will call me around Thursday, July 28th (today, as of this writing) to handle the exchange. I mentioned the fact that Evo 3D order was canceled, but he tells me that in fact it hasn't, according to his system.
The next day, July 27th, around 12 PM, I get a phone call from Derek, apologizing for his mistake, and that the order was indeed canceled. He then transfers me to another tech department, and at this point, I get the run around that their system experienced a bug and that they are unable to fulfill the promise, despite what my "customer note" said. At this point, I was at a boiling point, having spent nearly 5 hours on phone with them in order to fix THEIR mistake. The manager offers me a Nexus S, which I accepted.
On July 28th, I get another shipping confirmation. Unfortunately, it was shipping confirmation for the Evo 3D, still under my number. Angered and confused and desperate, I try calling customer service, only to be given a rundown "what do you want me to do?" At this point, I go to a local Sprint store, where I talk to Brandon, one of the store managers. After patiently listening to my story, and reading over the notes, he confirmed that it was Sprint mistake, and that he will resolve it however necessary. He also confirmed that the Evo 3D was shipped and that the Nexus S order was canceled. At this point, he wrote a lengthy note on my account. He says that Patrick should just active the 3D, and ship the 4G back, and that the note should take care of everything. I thanked him and left the store.
Fast forward a few hours later, Patrick received his phone. Unfortunately, the exchanged phone came with no battery, and 4G battery does NOT fit into a 3D. I call Brandon at the local store, and tells me that sometimes that happens, and that Patrick can simply go to a local store and get the right battery.
At his local store, Ryan, the assistant store manager, refused to provide a replacement battery, saying that Patrick received the 3D in error, and that he should have received a Nexus S instead, and that his system is showing that the Nexus S order is NOT canceled. At this point, I get a phone call from frustrated Patrick, using one of their in store phones. Ryan refused to call Brandon in my local Sprint store to confirm the story, and he also would not talk to me. After a lot more arguing, Ryan finally provided the battery for Patrick.
After this whole ordeal, I am simply APPALLED at the customer service that was provided. Being given a run around, and being left on hold for an hour two times just to get rid of me, I felt that both Patrick and I were mistreated and lied to. I do appreciate what Derek tried to do for me, and Brandon's customer service went far and beyond to attempt to resolve this issue, but overall, this has left a sour taste. Despite getting a free 3D upgrade, in the end, it just wasn't worth it.
Now, I am also scared of what may happen when the Evo 4G is shipped back. Guess I can always head to Brandon, the only person willing to help me out in all of this.
I don't really know why I posted this...I think I just had to vent. The sad thing is, my 30 day return window on Evo 3D ended 2 days ago. Otherwise, they would have lost a customer.
If you have any more issues with them just call retentions and they will work with you without the hassle. For my wife's EVO they skipped all the hassle and just gave me a new in box after having a similar problem with their customer service. If you look around the number is out there. (that's how I found out about retentions)
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Seems like a ton of time spent and believe me I have been there with sprint. Silver lining is you got an EVO3d for free. 5+ hours saved you 200 bones. Also sounds like your buddy owes you some beers. From the sounds of things you could use them.
Sent from my PG86100 using XDA App
Wow! I am apalled and shocked! This is all amazingly nuts. I would have been flipping! Its cool that you got a free 3D but holy ****, thats a lot crap to deal with to get it!
Vivix729 said:
This is going to be lengthy...I apologize, bear with me. I have been a customer of Sprint for nearly 7 years. I currently have 5 lines on my account, and I have NEVER experienced anything like this.
My friend Patrick, who lives an hour away is one of those 5 lines. About a month ago, his Evo 4G phone broke, and due to having a warranty on his device, Sprint shipped him out a replacement. Fast forward a few weeks, and last Thursday, July 21st, his replacement phone stopped charging. The following day, he went into the Sprint store, and they ordered another replacement phone for him, that was supposed to arrive at my address either Monday or Tuesday.
On Tuesday, July 26th, the phone hadn't arrived yet. Since Patrick doesn't have another line, I call Sprint that evening around 7PM where I talked to Derek, out of Texas call center. He told me that the Evo 4G is on backorder for warranty exchanges, and that it may take up to 10 business day for it to ship. Then, Derek himself offered to send a different device instead. Note, I did not ask for this, he offered it for me. I said sure, and he offered me several devices, including Nexus S 4G, Kyocera Echo, and, to my bewilderment, Evo 3D. He said that due to the hassle this has caused, he was willing to do that for me.
When all was said and done, and we ended the conversation, and I received the confirmation email. Unfortunately, I noticed that the defective phone was listed as MY own phone (Evo 3D), and that the exchange was supposed to be done under MY phone number. Afraid that this was a mistake, I called them back, and this is when the roller coaster started.
The first guy (I didn't write down the names at this point, because I assumed this was going to be a simple fix) said that she couldn't believe that I was offered an Evo 3D, and after putting me on hold for 28 minutes, she came back and she said she would transfer me to their tech department. When I told the tech person what had happened, she said that it was impossible to make such a promise, and despite the fact that my customer note did in fact confirm that the upgrade was to be made, she didn't want to do it for me. At this point, she says she canceled the new Evo 3D order, even though I told her not to do it. I ask to speak to the manager, and I was then placed on hold for 45 minutes.
At this point, I decide to hang up, and try again. The second time I called, THE EXACT SAME THING HAPPENS. After being on hold for over an hour, I call the retention department. Rhonda says that she will try to fix the situation, and then she transfers me to "customer relation specialist," Derek (a different one) answers. After he was confirming to his superiors and chatting, he comes back to the conversation and tells me that they will honor the complimentary upgrade, and that he will call me around Thursday, July 28th (today, as of this writing) to handle the exchange. I mentioned the fact that Evo 3D order was canceled, but he tells me that in fact it hasn't, according to his system.
The next day, July 27th, around 12 PM, I get a phone call from Derek, apologizing for his mistake, and that the order was indeed canceled. He then transfers me to another tech department, and at this point, I get the run around that their system experienced a bug and that they are unable to fulfill the promise, despite what my "customer note" said. At this point, I was at a boiling point, having spent nearly 5 hours on phone with them in order to fix THEIR mistake. The manager offers me a Nexus S, which I accepted.
On July 28th, I get another shipping confirmation. Unfortunately, it was shipping confirmation for the Evo 3D, still under my number. Angered and confused and desperate, I try calling customer service, only to be given a rundown "what do you want me to do?" At this point, I go to a local Sprint store, where I talk to Brandon, one of the store managers. After patiently listening to my story, and reading over the notes, he confirmed that it was Sprint mistake, and that he will resolve it however necessary. He also confirmed that the Evo 3D was shipped and that the Nexus S order was canceled. At this point, he wrote a lengthy note on my account. He says that Patrick should just active the 3D, and ship the 4G back, and that the note should take care of everything. I thanked him and left the store.
Fast forward a few hours later, Patrick received his phone. Unfortunately, the exchanged phone came with no battery, and 4G battery does NOT fit into a 3D. I call Brandon at the local store, and tells me that sometimes that happens, and that Patrick can simply go to a local store and get the right battery.
At his local store, Ryan, the assistant store manager, refused to provide a replacement battery, saying that Patrick received the 3D in error, and that he should have received a Nexus S instead, and that his system is showing that the Nexus S order is NOT canceled. At this point, I get a phone call from frustrated Patrick, using one of their in store phones. Ryan refused to call Brandon in my local Sprint store to confirm the story, and he also would not talk to me. After a lot more arguing, Ryan finally provided the battery for Patrick.
After this whole ordeal, I am simply APPALLED at the customer service that was provided. Being given a run around, and being left on hold for an hour two times just to get rid of me, I felt that both Patrick and I were mistreated and lied to. I do appreciate what Derek tried to do for me, and Brandon's customer service went far and beyond to attempt to resolve this issue, but overall, this has left a sour taste. Despite getting a free 3D upgrade, in the end, it just wasn't worth it.
Now, I am also scared of what may happen when the Evo 4G is shipped back. Guess I can always head to Brandon, the only person willing to help me out in all of this.
I don't really know why I posted this...I think I just had to vent. The sad thing is, my 30 day return window on Evo 3D ended 2 days ago. Otherwise, they would have lost a customer.
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Sorry you had to go through all of that. I hope it all works out from now.
I had a pretty terrible experience with sprints customer service too: http://forum.xda-developers.com/showthread.php?t=1182917
To put it simply, Sprint's CS is an absolute abomination for the most part, I like their pricing and products but they really need to continue to improve in how they treat customers.
Next time you experience an issue call this number (877)775-4886 This is the retention line and the folks in this department usually bend over backwards to help you out.
Its the only number I dial whenever I have any issues, no matter how small.
I hate dealing with Sprint on the phone.....What a bunch of Monkeys they are. I ALWAYS go to the local Sprint store.....for warranties, insurance claims, new phones, etc.. They deal with all of the BS for me.
Ok there are two options:
1) Call Sprint retentions and ask for an early upgrade. Tell them your whole ordeal and then explain to them that at this point, that's the only thing that would keep you as a customer. Throw in the whole "I've been a customer for 7 years and this is how you treat me?". It will renew your contract when you use but they'll give it to you. There's a whole thread about it. The direct number (no phone-tree menus) is: (877)775-4886
Thread is here: http://forum.xda-developers.com/showthread.php?t=1093232
I can personally confirm this works as I'm now rocking an Evo 3D after only a year of having an Evo.
2) Email [email protected] with your problem, your name and number (and one to contact you at if it's different than your Sprint number). Someone from the Office of Dan Hesse (yes I'm serious) will contact you and help you solve your problem. I worked with them on several big issues. Your problem will always be dealt with by the same person you started with and they'll email you confirmations after every conversations along with their direct line. This is used for big problems, like what you're describing. They have a lot more power than normal reps and I suggest you use this if the first method isn't enough for you.
Thank you all for your responses. While the issue is currently resolved after the whole ordeal, there is still that chance that something will go awry when the 4G is sent back (since the warranty exchange was performed under my #/Evo 3D).
Even though the store manager placed in the notes what to do, I am not holding my breath. I'll email dan, and call retentions, if talking to the store manager doesn't resolve this potential issue.
Again, thank you. I truly feel better
thank god for tmobile, btw I bet if you had threaten to leave sprint they would've straighten you out quick fast and in a hurry.
Me and my mom had a similar problem. She called and used the same story on the evo 4g forums to upgrade early using her upgrade. Well we went to the sprint store and my mom tried talking to the sprint manager and he gave her the number to cs. shes on the phone with them for 2 hours saying she wants her upgrade early for her sons early birthday. Anyways after 2 hours and a chat with the manager of that facility she gets it and they say it takes 48 hours to activate the upgrade to the system and the manager promises her on monday it will be cleared. Monday rolls around and NO upgrade to her account. So my mom gets hysterical and the sprint people tell her to call cs again well my mom gets pissed with cs and they transfer her to retentions, where the retentions manager pushs an immediate push for the upgrade that was another hour on the phone. Then another 45 minutes for the sprint people to activate my evo 3d into the system. ahh well it saved me $350 for the early upgrade and 4 hourts argueing with the sprint peoples lol.
sounds to me like sprint is hooking yall up big time at the cost of jumping through a few hoops
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I doubt you have anything to worry about with the return or whatever being under another number.... Not sure what it is youre worried about exactly
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mcmikecruz1 said:
sounds to me like sprint is hooking yall up big time at the cost of jumping through a few hoops
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This. And also, what other cell company overnights new phones to customers and also will give you a free sprint airave if you ask them?
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They CAN and WILL give you an early upgrade. It adds another year to your contract (assuming you have one left already). And it takes effect immediately. If they say "it takes 24-48 hours to show up", they're lying. They tried that one me. I called back after 2 days and told them "so and so promised me an early upgrade and it's not there" and they did it IMMEDIATELY. I logged into my Sprint account while on the phone and saw it.
And on top of that the system glitched and gave me another upgrade even after I used it on the Evo 3D. Now I also have a Nexus S 4G lol.
This doesnt make any sense to me. You just got a FREE Evo 3D....I really dont care what it took to get it done...the fact that you got a free Evo 3D is pretty impressive and reason enough to be satisfied with the end result.
Granted the whole ordeal was a massive headache...but you still recieved a device that is so new Sprint has very limited flexibility with for FREE. Hell...I would have willingly gone thru all that you went thru to save the 200 bucks for a sweet ass phone.
Quis89 said:
This doesnt make any sense to me. You just got a FREE Evo 3D....I really dont care what it took to get it done...the fact that you got a free Evo 3D is pretty impressive and reason enough to be satisfied with the end result.
Granted the whole ordeal was a massive headache...but you still recieved a device that is so new Sprint has very limited flexibility with for FREE. Hell...I would have willingly gone thru all that you went thru to save the 200 bucks for a sweet ass phone.
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+1 , how disgusting though lol
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Product F(RED) said:
They CAN and WILL give you an early upgrade. It adds another year to your contract (assuming you have one left already). And it takes effect immediately. If they say "it takes 24-48 hours to show up", they're lying. They tried that one me. I called back after 2 days and told them "so and so promised me an early upgrade and it's not there" and they did it IMMEDIATELY. I logged into my Sprint account while on the phone and saw it.
And on top of that the system glitched and gave me another upgrade even after I used it on the Evo 3D. Now I also have a Nexus S 4G lol.
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Not to call you out or anything, but the early upgrade is for those customers that would have had an upgrade from April through now August (they keep extending it) due to the Premiere Gold/Silver changes. Beyond that it is YMMV.
And sometimes it does take 1-2 days. I got one before and they said give it 1-2 days and it'll show up, and it didn't show up till the night of the next day, but yeah you're right, they also have the power to do it immediately as well. It could be the reason you got a double upgrade.
ReinMaker said:
Not to call you out or anything, but the early upgrade is for those customers that would have had an upgrade from April through now August (they keep extending it) due to the Premiere Gold/Silver changes. Beyond that it is YMMV.
And sometimes it does take 1-2 days. I got one before and they said give it 1-2 days and it'll show up, and it didn't show up till the night of the next day, but yeah you're right, they also have the power to do it immediately as well. It could be the reason you got a double upgrade.
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Mine would have been this August, but they gave it to me in June because I brought up that point. They'll still give it to you. It's win-win. After about a year, you've finished paying back the difference between the retail and subsidized price of the phone, and by upgrading early, you're adding another year to your contract.
Still better than other companies you're usually on your own with them.
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So with the LTEVO pretty much delayed indefinitely, are you going to cancel your preorder or just wait it out?
im still deciding
gonna give it until friday to decide
Idk why anyone would cancel. Stuff happens.
No point in cancelling for me. There is no better phone on the horizon. Oh well, waiting I will be then.
Nope.
This is still the best bang for your buck phone right now. Underwhelmed by the SGIII. We didn't even think this phone would be out until June. I see no reason.
If you preordered from a reseller that gave you a discount for preordering, there's probably no reason to cancel unless you are changing your mind on the device altogether and getting something else right now.
If you are still sticking to the HTC ONE X or EVO LTE then you might risk losing the $$$ discount from the reseller preorders. No guarantee that the resellers will still offer below sprint's $199 after release. If you're ordering from amazon, you're still getting some freebies, and Best Buy has those tradein deals going on.
I finally was able to pinpoint that feeling I have right now. I knew it felt familiar.
This is like when you are at an amusement park and you get on that long ass line to ride the mega-coaster, you are only a few cars away from getting on the ride, when the operator tells you that the coaster is being closed for an indefinite amount of time.
"What do I do, do I wait? Get off the line?" You know the minute you get off the line, the ride will start up again and frustration will set in. But I really want to ride this ride and have a great spot.
I still want this phone, and since I've already been billed won't have to worry about coming up with the cash when an ever better one becomes available. While the delay is annoying, it will be a nice surprise when it finally makes it here.
Yeah I really want this phone I am waiting it out
what if it takes months to sort out the issue?
flex360 said:
what if it takes months to sort out the issue?
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Then ill start kicking dogs. Cats will be next
Sent from my Transformer
flex360 said:
what if it takes months to sort out the issue?
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Then that gives HTC plenty of time to update EVO LTE to Jelly Bean before release, doesn't it?
I really am torn, guess I'll wait i almost went for the gnex.... This close
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flex360 said:
what if it takes months to sort out the issue?
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Still have my OG Evo. It'll give Sprint time to rollout LTE to the NY Metro area. So I get to enjoy WiMax a bit longer.
Sent from my Transformer TF101 using Tapatalk 2
I have the phone on reserve at my local Sprint store as a favor from the employee who works there. I also did an "official" pre-order at Best Buy Mobile. While Best Buy would be cheaper for me, at this stage in the game, I would probably take it from where I could get it.
Due to the fact I haven't had to put any money down at either location, there's no reason for me to cancel. It's just a test of patience for me at this point, since the T-Mobile contract I've been bound to expired last week, and I would have loved to have new service and a new phone sooner rather than later.
flex360 said:
what if it takes months to sort out the issue?
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Then it becomes an issue as my OG EVO is doa. I am in need of a phone and the timing for this one was perfect. If and when we learn of the new date I will make a decision, hell I don't want to mess with a 'fixed' on either, just want a new freaking phone.
If this delay drags on for weeks, it might be Nexus time for me. I am without right now!
Sucks...
HTC EVO 4G LTE - DELAY
HTC shared this statement regarding the HTC EVO 4G LTE: “The US availability of HTC One X and HTC EVO 4G LTE has been delayed due to a standard U.S. Customs review of shipments that is required after an ITC exclusion order. We believe we are in compliance with the ruling and HTC is working closely with Customs to secure approval. HTC One X and HTC EVO 4G LTE have both received enthusiastic support and we appreciate customers patience as we work to get these products into their hands as soon as possible.”
Here's Information from Sprint: HTC EVO 4G LTE availability The U.S. availability of the HTC EVO 4G LTE has been delayed. HTC is working to resolve this issue and appreciates your patience as they work to get products into Sprint channels. We can’t provide specific timing for product availability at this time and we appreciate your patience as HTC works to get products on store shelves as soon as possible.
Pre-order status/availability Delivery of products for pre-order are on hold and Sprint will provide a ship date as soon as possible. Sprint will maintain the promise for the preorder customers that they will be among the first to receive their HTC EVO 4G LTE units.
While we'd rather you didn't cancel your pre-order, there are instructions provided in the backorder email on how to do so. I've pasted them here for your reference: If you would like to select an alternate product or cancel your backordered item, please call 866-789-8292 between 8:00 a.m. EST to 11:00 p.m. EST Monday to Friday or 9:00 a.m. EST to 9:00 p.m. EST on Saturdays and Sundays.Please note that cancellation requests may not always process successfully due to the speed of warehouse processing.If you cancelled your backordered item but still received a shipment, please refuse the shipment or call us to process a return within 14days of receipt.
Sorry for any inconvenience this has caused you...I will post more info as soon as it's available.
Message was edited by: dshoem01 - added pre-order cancel instructions
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I hope we get definitive news by the latest Monday, as in a definitive launch date. If we don't get one by then, I don't know how long I'll be able to wait.
Nope although it sucks not getting it soon like we thought but I can live without for how ever long it takes and besides that its one of the best phones out there imho...Still rocking the EVO 4g with all the awesome development.
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What exactly is the utility in cancelling your preorder?
Anyone able to pick one up at the local corporates store as of yet?
My store has them but refuses to sell any until sprint announce is a release date. I don't care about picking it up today but I would like to pick it up tomorrow
BrianBaker said:
My store has them but refuses to sell any until sprint announce is a release date. I don't care about picking it up today but I would like to pick it up tomorrow
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that is sum bull! sprint needs to let them know whats up i want my phone damn it!
Yeah this whole release seems to be really botched. I just spoke to my local radiovshack and they expect the phone mid 2012. They have no clue when its coming and there is no info sent to them from corporate that was received from sprint.
Really weird
I should have pre-ordered.
Congrats to those with a phone in hand!!
Sent from my PC36100
Just called my local store.
"We haven't been given a release date yet." Side-stepped the question if they had any in stock. My guess is Sprint is just waiting to see if they can fill all the pre-orders then will release a true release date. Hopefully it's tomorrow, would be nice to have a new toy over my 3 day weekend haha
booo
wish i could have pre ordered
does any one know how long it will be until they release it to the pub?
---------- Post added at 05:19 PM ---------- Previous post was at 05:08 PM ----------
i was thinking the same thing
but i dont think it will be as soon as tomorrow prolly next week i hope
magics. said:
booo
wish i could have pre ordered
does any one know how long it will be until they release it to the pub?
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We are at the mercy of Sprint. They have been horrible at communicating during this whole ordeal. Phones are being shipped yet they are still sitting on an official launch date. This is screwing up 3rd parties, Sprint Stores, etc.
The only people who are happy campers are Sprint Preorderers. Which is the way it should be, but to an extent. This is getting quite ridiculous.
I feel like there are other issues and Sprint is dragging their feet so that they can make it to the 3 day weekend.
purock said:
We are at the mercy of Sprint. They have been horrible at communicating during this whole ordeal. Phones are being shipped yet they are still sitting on an official launch date. This is screwing up 3rd parties, Sprint Stores, etc.
The only people who are happy campers are Sprint Preorderers. Which is the way it should be, but to an extent. This is getting quite ridiculous.
I feel like there are other issues and Sprint is dragging their feet so that they can make it to the 3 day weekend.
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sprint is always messing stuff up so this doesnt surprise me
Again the lack of communication is their weak point. If they would just communicate it would satisfy a lot of people. The original release date was a week ago. The delay in customs was less than a week, or at least less than a week as far as we know right? So, it makes no sense at all that the delay after passing customs should be more than how long it was sitting in customs. Now, for all I know these could have been in customs for a month but we didn't find out about it until the last minute so maybe that's why Sprint is now scrambling.
Ugh. Damn the Sprint Store!
Ugh. Damn the Sprint Store! x2
purock said:
We are at the mercy of Sprint. They have been horrible at communicating during this whole ordeal. Phones are being shipped yet they are still sitting on an official launch date. This is screwing up 3rd parties, Sprint Stores, etc.
The only people who are happy campers are Sprint Preorderers. Which is the way it should be, but to an extent. This is getting quite ridiculous.
I feel like there are other issues and Sprint is dragging their feet so that they can make it to the 3 day weekend.
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Sure. Sprint HATES sales, that's why they're pushing the release date back. They want all their money grubbin hands on these fine devices and don't even want to give them to their hard paying customers. Maybe they're keeping them all to swim through Scrooge McDuck style.
kidstechno said:
Sure. Sprint HATES sales, that's why they're pushing the release date back. They want all their money grubbin hands on these fine devices and don't even want to give them to their hard paying customers. Maybe they're keeping them all to swim through Scrooge McDuck style.
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How can you spew any of this nonsense when I am currently having massive amounts of trouble breathing? Go home.
kidstechno said:
Maybe they're keeping them all to swim through Scrooge McDuck style.
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That is hilarious! Thanks for the laugh. It would be a good time though.
Sent from my PC36100
So after suspecting that the corporate location that I ordered my phone from didn't know what they were talking about I took it upon myself to speak to a manager. He confirmed with me that they have not received their shipments and that the system does not show a shipment in route.
I then decided to call all of the sprint corporate stores in the central florida area. Spoke with every store manager at every location and they all confirmed the same thing with me that they currently do not have any in stock and do not show any pending shipment. And that they are still waiting for a confirmed release date from corporate.
I'm starting to wonder why I even pre ordered. I'm sorry if there's any typos I'm using voice dictation.
Time for another episode of "A Sprint CSR TOLD ME THIS!"
So, I called a few Sprint Stores here in SoCal and, A Sprint CSR TOLD ME THIS! "We will be receiving shipments next week."
If there is any truth to this statement, that means life will indeed suck a giant sack over the Memorial Day weekend.
Have been told the same thing in NorCal, next Wed or Thurs. I guess BB pre-orders are more special than Sprint corporate store ones.
freeza said:
Time for another episode of "A Sprint CSR TOLD ME THIS!"
So, I called a few Sprint Stores here in SoCal and, A Sprint CSR TOLD ME THIS! "We will be receiving shipments next week."
If there is any truth to this statement, that means life will indeed suck a giant sack over the Memorial Day weekend.
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Yup..would have really liked to have it by Sunday at the least..Now its looking like even next week is a guessing game.ISN has gone silent and really hasn't said much anyways...The pissed of consumer in me wants to say F YOU and leave Sprint but thats childish..I just want a date,just a street date and I can manage.But not knowing really sucks.
I'm waiting for a Corporate store to get them as well. I have to buy it there because i have a SERO account anf don't want to lose it. CMON SPRINT!!!!!!!!!!!!
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