"i", "j", and "n" keys on virtual keyboard do not work...wtf?!
My i, j and n keys are not working on my phone. I have tried 3 different keyboards and have tried typing in multiple apps and they are not working. I have tried restarting phone as well. Its like that thin vertical strip of those 3 keys of my screen is not working..
WTF?!?! Any ideas?????
It's a known hardware issue that Verizon is well aware of. It's happened to me twice (on my 3rd Bolt) and they will replace it for free. All you have to do is call 611 and get a rep on the phone. Sucks...I know!
Taykiin said:
It's a known hardware issue that Verizon is well aware of. It's happened to me twice (on my 3rd Bolt) and they will replace it for free. All you have to do is call 611 and get a rep on the phone. Sucks...I know!
Click to expand...
Click to collapse
Are you sure about that? Also, I've had had my screen replaced before because I dropped it and it cracked and my phone is also rooted. So they will mail me one or can I go to a store and pick one up?
flooritnfly said:
Are you sure about that? Also, I've had had my screen replaced before because I dropped it and it cracked and my phone is also rooted. So they will mail me one or can I go to a store and pick one up?
Click to expand...
Click to collapse
I'm 100% sure. I tried everything (Reflashed Roms, Tried various Keyboards, Unrooted, and still nothing...) the first time it happened to me. You'll notice if you go into landscape mode in the messaging app it'll work fine. The screen has deadspots on it. You have to call them and they will send you another one "next day" air and within that package, besides the "new" phone, they'll be return labels. Just unroot your device factory reset everything and ship it back.
I will call. use my phone for work everyday though and have to have it for work... Can I go to a store instead and get one you think?
Sent from my HTC ThunderBolt using XDA
You can try, but not sure that they'll come thru for ya. Best bet would be to hang in there until you have a day or two off then call so it doesn't impact your employment. And in the meantime use the phone in landscape mode for what you need it for.
Called customer service and this issue was not in there database. landscape mode isn't much better at all. If I go to store I have to unroot
Sent from my HTC ThunderBolt using XDA
flooritnfly said:
Called customer service and this issue was not in there database. landscape mode isn't much better at all. If I go to store I have to unroot
Sent from my HTC ThunderBolt using XDA
Click to expand...
Click to collapse
Trust me it is...That rep was garbage. I thoroughly explained my situation both times and they new about it right off the bat. I'd call back...it's a manufacturer defect and they have to replace it for free.
What is current firmware of thunderbolt? If I unroot I have to be able to root again and is that rootable
Sent from my HTC ThunderBolt using XDA
The rep told me to call back from another phone..... Should I UN root my bolt first? Can they tell I am rooted over the phone? What should I do
Sent from my HTC ThunderBolt using XDA
flooritnfly said:
The rep told me to call back from another phone..... Should I UN root my bolt first? Can they tell I am rooted over the phone? What should I do
Sent from my HTC ThunderBolt using XDA
Click to expand...
Click to collapse
No they can't tell over the phone, you'll be good...
Taykiin said:
No they can't tell over the phone, you'll be good...
Click to expand...
Click to collapse
Are you sure? If you're wrong I'm totally screwed. What will they try and "troubleshoot" over the phone? What if they ask for the software version and what I tell them is not the one they are looking for?
flooritnfly said:
Are you sure? If you're wrong I'm totally screwed. What will they try and "troubleshoot" over the phone? What if they ask for the software version and what I tell them is not the one they are looking for?
Click to expand...
Click to collapse
I'm positive...all they'll say is to factory rest blah, blah, blah...they shouldn't tho...the only way they'll know is if you tell them...a knowledgeable rep will know exactly the issue. It's a known issue period. Look on the Verizon website. It's on their site talking about it...Many other users have had the same exact issue on here and other forums...tell them whatever is the latest OTA...
Sent from my ADR6400L using Tapatalk 2
Taykiin said:
I'm positive...all they'll say is to factory rest blah, blah, blah...they shouldn't tho...the only way they'll know is if you tell them...a knowledgeable rep will know exactly the issue. It's a known issue period. Look on the Verizon website. It's on their site talking about it...Many other users have had the same exact issue on here and other forums...tell them whatever is the latest OTA...
Sent from my ADR6400L using Tapatalk 2
Click to expand...
Click to collapse
Ok but what if they ask me what my current software version is? I obviously cannot tell them my rom one, they need whatever the current RUU # is right? Which is what? 2.11.605.19?
Yes it is. You can tell them you have rebooted your phone multiple times and factory reset as well. Tell them you have already gone through all the trouble shooting and it still is malfunctioning. It is a known issue with the bolt.
Sent from my ADR6400L using xda premium
Related
I have this issue where my phone screen will randomly become unresponsive. To get it back all I have to do is shut the screen off and back on and the it will accept my input. The menu, home, back, and search buttons will still work just the screen wont respont to me touching it. It may happen several time in a few minutes. Then again i might go a day it only happen once. I dont recall this happening on unrooted 2.2.2 but Im not 100% sure. It does do it 2.3.3, 2.3.4, 2.3.5, and it has done it on Liberty, Eclipse, and Molten. If anyone else has run into this problem and has a way to fix it i sure would appreciate the help.
I have the same issue. Its a deffective screen. No matter what rom you are ob it will be there. And if your is like mine it was there on 2.2.2 unrooted.
Answer to it is getting a referb. But what i learned on referbs from moto (i went through 6 razr2 in one 1 hr never left the verizon store. One worse then the other) so if thats all your worring about then id say put up with it you could get one thats even more of a pos.
Its only annoying to me when it acts up while im typing a long txt or playing a game other then that its two presses and a swipe and all better (and mine happens at least 6 times a day everyday) consider yourself lucky you could have my pos dx2.
Sent from my DROID X2 using XDA App
Ok. Its not to bad I mean Ive kinda gotten use to it. Its just annoying as hell cause it always happens at the worst time.
Mine does this too from time to time. Same fix.. Turn screen off and then back on and all is well again. Hasnt done it a long time though
Sent from my DROID X2 using XDA App
Yatkoos said:
Mine does this too from time to time. Same fix.. Turn screen off and then back on and all is well again. Hasnt done it a long time though
Sent from my DROID X2 using XDA App
Click to expand...
Click to collapse
If mine did that more then once I would be in with Verizon getting a replacement...not a refurb. No way would I deal with a unresponsive screen but mine is only a few weeks old. If you deal with them right you might get a new phone out of it. The in store employees have always treated me well.
Over the course of 6 months back when I had my Samsung Rogue they exchanged it for a new one 3 times until I got a new one. After about a month or so it would start to randomly reboot.
motcher41 said:
If mine did that more then once I would be in with Verizon getting a replacement...not a refurb. No way would I deal with a unresponsive screen but mine is only a few weeks old. If you deal with them right you might get a new phone out of it. The in store employees have always treated me well.
Over the course of 6 months back when I had my Samsung Rogue they exchanged it for a new one 3 times until I got a new one. After about a month or so it would start to randomly reboot.
Click to expand...
Click to collapse
Its been so rare for me it hasnt bothered me enough to worry about. Ive also had poor luck convincing people problems exist when I can't recreate them on demand.
Sent from my DROID X2 using XDA App
Yatkoos said:
Its been so rare for me it hasnt bothered me enough to worry about. Ive also had poor luck convincing people problems exist when I can't recreate them on demand.
Sent from my DROID X2 using XDA App
Click to expand...
Click to collapse
I could never get it to reboot in there so I would explain the issue and politely suggest that I should switch to a different carrier since I cant depend on my phone and it worked every time.
I might go up to the store and see what they will do. At the worst im still stuck with the phone till I upgrade.
This sounds like a defective screen. You should look into getting a replacement.
I might go up to the store and see what they will do. At the worst im still stuck with the phone till I upgrade.
Click to expand...
Click to collapse
I would go in....if you play it right you might even be able to talk yourself into an early upgrade.
Sent from my DROID X2 using xda premium
Mine does this quite regularly, and I have issues typing sometimes because of this. It's incredibly aggravating, but I'm getting a GNex soon, so I'm not too worried about it anymore.
motcher41 said:
I would go in....if you play it right you might even be able to talk yourself into an early upgrade.
Sent from my DROID X2 using xda premium
Click to expand...
Click to collapse
Now that alone would make it all worth while. Now I've got to give it a shot.
If my phone started doing that I would have been at the store before I even thought about making this thread lol.
Sent from my DROID X2 using xda premium
pacman377 said:
Now that alone would make it all worth while. Now I've got to give it a shot.
Click to expand...
Click to collapse
Shmooz them.with all the I love the network. Ut this screen just drives me nuts and blah blah. Then shmooz into you need a replacement cuz you've only had is x amount of days...then if they agree to it just bring up you know when I got this phone this other phone wasn't out and I would got that one. Instead of giving me a new one how about I just pay the difference with the upgrade cost like if I just upgraded now instead. I mean a sale is a sale and im just trying to have a good phone I don't trust this one not to brake again. Maybe throw in id hate to have to go to att or sprint for a good phone.
You'll be golden
Sent from my DROID X2 using xda premium
I like it. I like it a lot. Of course this never worked with sprint. But who knows. Razer here I come? Uh.... Maybe.... I hope.
03civicdx said:
If my phone started doing that I would have been at the store before I even thought about making this thread lol.
Sent from my DROID X2 using xda premium
Click to expand...
Click to collapse
This phone is a replacement. My first x2 had an unfortunate accident at the river. This one wasn't stock for an hour before I was getting eclipse on it. So I was asking to be sure it couldn't be related to the things I had changed on my phone. If I had be certain of this yes I would have gone directly to Verizon.
pacman377 said:
This phone is a replacement. My first x2 had an unfortunate accident at the river. This one wasn't stock for an hour before I was getting eclipse on it. So I was asking to be sure it couldn't be related to the things I had changed on my phone. If I had be certain of this yes I would have gone directly to Verizon.
Click to expand...
Click to collapse
One sure fire way to be certain is to sbf to stock. If the problem continues then you know its hardware related.
Sent from my DROID X2 using xda premium
03civicdx said:
One sure fire way to be certain is to sbf to stock. If the problem continues then you know its hardware related.
Sent from my DROID X2 using xda premium
Click to expand...
Click to collapse
+1
Sent from my DROID X2 using xda premium
03civicdx said:
One sure fire way to be certain is to sbf to stock. If the problem continues then you know its hardware related.
Sent from my DROID X2 using xda premium
Click to expand...
Click to collapse
I have sbf multiple times since I've noticed it. It has done it every time, and every rom, even when i went and mixed and matched between a couple different roms. So from what I've heard it is deffinetly hardware related, which is why i asked. So to all of you who have helped me, a big thank you.
I've had this happen too. Not hardware related though. In my case it was caused by Launcher Pro. Switched to Go Launcher and haven't had a problem since. Might be something to look into if you use LP too.
Sent from my DROID X2 using xda premium
My htc amaze is restarting it self when i go to update the weather while having the wireles on and i exhange the phone before two times with the same problem. WHat could be the solution?
Likely an app causing a conflict. Try a factory restore and test the weather widget before reloading your apps. It will likely work and if so start installing apps one by one while testing after each.
Its a long process and I've gone through it with an Inspire 4G, an app was killing my auto rotate.
Good luck!
Sent from my Galaxy Nexus using xda premium
ej7 said:
My htc amaze is restarting it self when i go to update the weather while having the wireles on and i exhange the phone before two times with the same problem. WHat could be the solution?
Click to expand...
Click to collapse
are you stock rom or custom rom? stock kernel or faux kernel?
Well is not an app is like the phone is being restarting by it self when i try to use the wifi hotspot from the phone and i exchange the phone 3 times already so i dont think that will help
stock phone i just have one app install everything else came in the phone already
ej7 said:
stock phone i just have one app install everything else came in the phone already
Click to expand...
Click to collapse
well go replace it again if factory reset didnt help you fix the problem
Felinos11 said:
well go replace it again if factory reset didnt help you fix the problem
Click to expand...
Click to collapse
The problem is that the 30 day period expire already and i change the phone 3 times already so they might not exchange it
ej7 said:
The problem is that the 30 day period expire already and i change the phone 3 times already so they might not exchange it
Click to expand...
Click to collapse
call htc you have 1 year warranty on the phone. they will ship you a new phone, just the phone and you will ship them yours back.
Trevorhimself said:
Likely an app causing a conflict. Try a factory restore and test the weather widget before reloading your apps. It will likely work and if so start installing apps one by one while testing after each.
Its a long process and I've gone through it with an Inspire 4G, an app was killing my auto rotate.
Good luck!
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
exactly my thoughts, if it's happening to 3 different phones it's likely an app that you're installing, uninstall that one app do a factory reset and see if it's still doing it. be honest is it a naughty app?????!!!! j/k
seansk said:
exactly my thoughts, if it's happening to 3 different phones it's likely an app that you're installing, uninstall that one app do a factory reset and see if it's still doing it. be honest is it a naughty app?????!!!! j/k
Click to expand...
Click to collapse
he said he only had 1 app installed lol but maybe that app is his favorite and it is naughty as u said p.s really tella us whats the name of that app lol? Jkjk
Sent from my HTC Amaze 4G using xda premium
seansk said:
exactly my thoughts, if it's happening to 3 different phones it's likely an app that you're installing, uninstall that one app do a factory reset and see if it's still doing it. be honest is it a naughty app?????!!!! j/k
Click to expand...
Click to collapse
Mine has suddenly restarted simply playing Angry Birds. I just came from a TP2 running WinMo 6.5 meaning the restart is so much faster that I'm not even that annoyed. But I've only had this device less than a week so I'm sure if it happens too often, that will change.
seansk said:
exactly my thoughts, if it's happening to 3 different phones it's likely an app that you're installing, uninstall that one app do a factory reset and see if it's still doing it. be honest is it a naughty app?????!!!! j/k
Click to expand...
Click to collapse
Even before having those two apps still doing the same problem. With the first two phone was with the hotspot or the camera app or maybe when i unlock the ring it turn off by it self. the two apps i have is hotmail and drag racing
Felinos11 said:
call htc you have 1 year warranty on the phone. they will ship you a new phone, just the phone and you will ship them yours back.
Click to expand...
Click to collapse
I did call them they told me they are not sending no phone i need to send my trought my phone carrier to get it fix
Anyone else having instances where their phone starts doing stuff by itself when the screen is on? I use the SHOW TOUCHES option in developer options and it shows the screen registering multiple touches all over the screen when I'm not touching it. Started happening recently, which is odd because nothing has changed. Phone is stock.
Do you have a case on the phone? Might be dirt, debris, or moisture between the case and the screen. Remove case, clean the case edges and edge of the screen.
Sent from my HTC One X using xda app-developers app
It happens both with and without the case.
Sent from my EVO using xda app-developers app
neoshi said:
It happens both with and without the case.
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
Your phone is possessed.
Did you try flashing different rom?
Sent from my lair.
Sounds similar to the issue some people were having with the E4GT. I know my wife's previous phone (E4GT) had issues with the menu opening on its own and it didn't matter whether or not she had a case on it. First I've heard of this issue on the EVO LTE.
Sent using my HTC EVO 4G and a magic wand
volk9029 said:
Your phone is possessed.
Did you try flashing different rom?
Sent from my lair.
Click to expand...
Click to collapse
Seriously. It's really annoying though. Stock so no root for flash. Don't want to root yet.
Sent from my EVO using xda app-developers app
neoshi said:
Seriously. It's really annoying though. Stock so no root for flash. Don't want to root yet.
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
How long you had this phone for? Is it new?
Release phone.
Sent from my EVO using xda app-developers app
Do you have a screen protector on it? Moisture/debris could be trapped underneath.
Or
Bad digitizer/loose cable. Have you dropped it?
Sent from my HTC One X using xda app-developers app
Negative to all counts. Guess I should claim this one. Sigh.
Sent from my EVO using xda app-developers app
neoshi said:
Negative to all counts. Guess I should claim this one. Sigh.
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
Usually that means the digitizer is going bad (assuming there is no liquid damage inside your phone).I would try a hard reset first and if that doesn't work take it to a S&R center.
If you take it to a Sprint Service and Repair center and you are paying for ESRP or TEP on your monthly bill, then they will replace the display or your phone for free. If you're not paying for ESRP or TEP, a corporate store will charge you $35 to fix or replace it, a third party store will usually charge you $35 plus the price of the part.
ItsTommyGun said:
Usually that means the digitizer is going bad (assuming there is no liquid damage inside your phone).I would try a hard reset first and if that doesn't work take it to a S&R center.
If you take it to a Sprint Service and Repair center and you are paying for ESRP or TEP on your monthly bill, then they will replace the display or your phone for free. If you're not paying for ESRP or TEP, a corporate store will charge you $35 to fix or replace it, a third party store will usually charge you $35 plus the price of the part.
Click to expand...
Click to collapse
Are the Spring Service centers replacing digitizers now? I thought I read somewhere that they weren't. I sure hope they are now.
Sent from my EVO LTE using xda app
From what I've read, your symptom of phantom screen presses may be a sign of some form of malware on your phone. I would suggest taking a close look at the apps running. I'm not sure however what tools would be useful to discover the culprit. A factory reset would, obviously, clear the problem item. Good luck!
Wow theres quite a bit of respsonses... Nonetheless, I am almost certain that you are having a kernel issue. Which then translates to a voltage/ground issue.
As some people stated, the OG Evo did have some problems with voltages. IE, on my Evo OG, I would sometimes not be able to pull down the menu (happened to ALOT of people not just me), and i decided to run a wire from the battery terminal (on the ground). After doing this, i had an exposed wire hanging out. Now the problem would still persist, i couldnt bring down the menu. However, if i TOUCHED the wire, my menu bar would work just fine. Once I stopped touching the wire (ungrounded) the menu bar would not work.
A little while after that, there was a kernel with tweaked voltages. I flashed this kernel, and my menu bar ALWAYS worked fine (without the wire trick)... Pretty sure it was one of Chad.Goodman's kernels.
Needless to say, a little while after, HTC released an update with an updated kernel, and no one ever had that problem again.
Take my advice, root your phone (it is much safer, secure, and private to have a rooted phone than not, but I won't get into the specifics here). After having rooted it, flash the AwesomeSauce 2.3 kernel (its over at themikmik forums). You won't need to S-OFF you can just use the S-ON installer. I would recommend using the lowest overclockable ( 1.7ghz)
If, after this, your phone still has the problem, your phone is defective. In which case, you can RUU it, and it will be back to stock. Either way, Sprint does not care about you being rooted. The only thing they CAN do is tell you that rooting your phone is not recommended, and they will flash your phone back to stock. So you do not have to worry about rooting.
Thanks. I'm familiar with rooting. Just dislike dealing with bugs and/or missing stuff now that im too busy to keep track of them. To me, this looks like a hardware issue (like someone mentioned with the ground). Going to hard reset this weekend and monitor. I can't find a good way to reproduce it at will for tep replacement yet.
Sent from my EVO using xda app-developers app
Ok, I'm pretty sure this is a hardware failure, given that now the touchscreen doesn't work in the middle either. FUN!
Sometimes the home button won't respond when I hit it, while other times the back button doesn't work. They never both quit working, only one or the other. Once I turn the screen off then back on it fixes the issue or get to the home screen, the button will suddenly begin working.
Anyone know why?
Are you using a custom kernel?
I've had this happen to me as well. I thought it was a problem with the screen protector that I had recently installed, but not true.
The same thing for me as well, turning the screen off and then on makes the capacitive buttons work again. I have had it where sometimes both are not working, but usually it is just the home button more often.
And for myself, no, I am still on the stock ROM
Yeah I'm on stock as well. Was going to unlock it but if I need to return the device to att I want to figure out what is wrong first.
The sprint version got an update to fix this exact issue....here's hoping att does the same or this thing goes back before I break it!!! :banghead:
Sent from my HTC One using xda premium
lotreaglesfan said:
Yeah I'm on stock as well. Was going to unlock it but if I need to return the device to att I want to figure out what is wrong first.
Click to expand...
Click to collapse
It's a known software issue. Mine does it too periodically. The update fixes it.
Sent from my HTC One using Tapatalk 2
sliderocket22 said:
It's a known software issue. Mine does it too periodically. The update fixes it.
Sent from my HTC One using Tapatalk 2
Click to expand...
Click to collapse
Mine does the same. Hope ATT release the update quick, because this ruine the whole experience on such a great device.
Same problem with me. Day 1 I got the phone, Day 2 exchanged it. Now day 12 and have continuously been having problems, even since the swap. AT&T store guy told me they don't know when they are getting the update. Don't know if I should hold out or swap to SGS4 :crying:
None of the store people usually know any of that stuff
Sent from my HTC One using Tapatalk 2
tyshemi said:
None of the store people usually know any of that stuff
Sent from my HTC One using Tapatalk 2
Click to expand...
Click to collapse
Updates just kinda show up when they show up.
Sent from my HTC One using Tapatalk 2
Does rooting and installing custom *something* fix this issue?
sp_1st_timer said:
Does rooting and installing custom *something* fix this issue?
Click to expand...
Click to collapse
I can't speak for everyone, But Scotts CleanRom 2.5 fix's a lot of stuff AT&T screwed up
and it definitely make's the touch more responsive. The Home and Back buttons are working much better with Cleanrom
in 2.5 he updated to the newest leaked AT&T version 502.12, I be leave the fix was a part of that.
I noticed a section across my screen, approx 1/2 in tall, that I is not registering touches. I used ScreenTouchTest from the Play Store to test touches.I got it to go away for a little bit by pulling the battery a couple times but now it is persistent.I tried resetting my phone to factory settings and no luck. I am on stock ICS. Of course I don't have warranty, I was just curious if anyone else had this happen.
udz2002 said:
I noticed a section across my screen, approx 1/2 in tall, that I is not registering touches. I used ScreenTouchTest from the Play Store to test touches.I got it to go away for a little bit by pulling the battery a couple times but now it is persistent.I tried resetting my phone to factory settings and no luck. I am on stock ICS. Of course I don't have warranty, I was just curious if anyone else had this happen.
Click to expand...
Click to collapse
I'm 99.999999% sure it's a hardware problem. I had the same problem, and had to replace my phone. Unless you're willing to replace the touchscreen, I think it's unfixable.
Sent from my ADR6425LVW using xda app-developers app
Thingula said:
I'm 99.999999% sure it's a hardware problem. I had the same problem, and had to replace my phone. Unless you're willing to replace the touchscreen, I think it's unfixable.
Sent from my ADR6425LVW using xda app-developers app
Click to expand...
Click to collapse
Ya that is what I was afraid of. It was just weird that it will work after a few reboots. Oh well, eligible for an upgrade tomorrow, probably grab the HTC One.
udz2002 said:
Ya that is what I was afraid of. It was just weird that it will work after a few reboots. Oh well, eligible for an upgrade tomorrow, probably grab the HTC One.
Click to expand...
Click to collapse
Oh, nice! I'm on contract until November (a family member stole my early upgrade), but probably would've chosen that phone, too.
Sent from my ADR6425LVW using xda app-developers app