Hey Guys,,
I just have something to share and I want your advice ,,,
I have faced the yellow tint problem with my XPS but sadly I lost the warranty card, any on like me??
anyway I contacted many service centers in different countries and they didn't agree to fix my phone without the warranty card!!
As a last solution it looks like am going to fix it by myself I have to pay for the fix!!!
So, guys anyone of you could help me with a solution to get free repair from Sony?? if sadly not how much it will cost the screen any ideas??
Sorry for that, but if you lost your warranty card no-one will repair it for free. The price for the screen is most probably around half price of the phone. Maybe it's cheaper to you to stick with that tinted display.
Sent from my LT26i using xda premium
Can they not help you with that at the store you bought it? ??
In denmark you don't mere the card, just the store receipt...
Sent from my LT26i using xda premium
"most probably around half price of the phone"
the receipt is not enough unfortunately,,
What country? In Europe all you need is a proof or purchase that has the IMEI on it. A store receipt will do.
Ambroos said:
What country? In Europe all you need is a proof or purchase that has the IMEI on it. A store receipt will do.
Click to expand...
Click to collapse
In perfect world it would be enough to identify yourself because they already have your details, they know what did you purchased and when, how you paid for that item etc.
Basically they're just make extra profit if you lose that worthless piece of paper (just try with fake receipt, they will immediately know it's fake).
Sent from my LT26i using xda premium
I didnt even get a warranty card....?
Just brought it to the local sony repair centre(outsourced) and they took the imei down and repaired it under warranty.
thank you guys for your replays
I bought it from Dubai UAE, thats the problem they said I have to bring the warranty card its wired!! I mean its sony product its only few months since its released not even a year to say it has no warranty on it!!
if anyone of you guys could manage to contact your local sony centers and they agree to repair it , I can send it then!!
250 euros its the price oof a new screen in romania...
I live in dubai too.......i called more than 10 centers (yellow tint)and they wont repair it without the warranty card......I also bought without warranty ...
I Guess you just have to live with it or try to get it repaired for a cheap cost if possible...
they said they can repair it here for money.....talk to them
APTIC-042713331
Related
I have to ask you a favor. I bought my AT&T Motorola Atrix from an USA ebay seller on May 2011 because I live in Italy. Since December my touchscreen is totally unresponsive but the seller can't find the receipt of payment and Motorola won't repair my phone using it's warranty without a receipt.
PDS restore, PDS-fix and hardreset was useless to resolve this issue.
Touchscreen repair cost about 150euros, can someone send me (via PM) a copy of his receipt of payment to repair it using the warranty?
I know that I can buy a new digitizer from some ebay seller but it is not really cheaper and simple to repair it.. If you can help me I'll appreciate it!
As reference, I'am an Atrix developer and I developed the Debian mod for webtop. I'm happy to return the favor for example adding features!
Thank you very much!
Bump.
Please, I need just a duplicate..
Have you checked that your unit is covered under warranty over here?
http://servicemyphone.motorola.com/iden/support/showUnitSearch.do
I am fairly confident if it shows that it's still covered under warranty you probably do not need a receipt. You WOULD need a receipt if you had bought the phone in May but it was entered into the warranty system in February and you needed proof that you only obtained the phone in May to get your extra 3 months of warranty coverage.
psychephylax said:
Have you checked that your unit is covered under warranty over here?
http://servicemyphone.motorola.com/iden/support/showUnitSearch.do
I am fairly confident if it shows that it's still covered under warranty you probably do not need a receipt. You WOULD need a receipt if you had bought the phone in May but it was entered into the warranty system in February and you needed proof that you only obtained the phone in May to get your extra 3 months of warranty coverage.
Click to expand...
Click to collapse
This form say: WARRANTY EXPIRATION DATE 5/20/2012
I'm afraid but you are wrong, I already contacted Motorola support but they said me that I must give a proof to repair my phone under warranty. At least this is true for Motorola Italy.
Anyone?
Sent from my Android SDK using XDA App
Bump.
/10char
I just got an RMA for my phone today. Warranty was based on IEMI number. I was not asked for any proof of purchase. I think I had the same warranty date also. I know it was may of 2012, not sure of exact date. Maybe you could call the U.S. warranty number on the site?.
BTW, asking for duplicate receipt would probably not be in line with the rules on this site. Don't want to cause problems with XDA and some enforcement agency.
Hey dude, are you still looking for that receipt?
I'm Italian as well, and have bought my ATT Atrix on eBay as well.
I expect Motorola Italy to ask for receipts vs Motorola US being happy with IMEI numbers - for we "overseas" people it works this way - it's just a general attitude thing where the customer is not to be trusted.
I can send you my paypal receipt and an excerpt from my eBay purchase history if that's enough for them. PM me. Not sure it will work 'cos my address is in Ireland 'though.
PS thanks for the amazing Debian/chroot work on WebTop. I'm playing around with it just now...
giuanz said:
Hey dude, are you still looking for that receipt?
I'm Italian as well, and have bought my ATT Atrix on eBay as well.
I expect Motorola Italy to ask for receipts vs Motorola US being happy with IMEI numbers - for we "overseas" people it works this way - it's just a general attitude thing where the customer is not to be trusted.
I can send you my paypal receipt and an excerpt from my eBay purchase history if that's enough for them. PM me. Not sure it will work 'cos my address is in Ireland 'though.
PS thanks for the amazing Debian/chroot work on WebTop. I'm playing around with it just now...
Click to expand...
Click to collapse
They will associate your receipt with his phone, and you will have basically given your warranty away.
As you know, we've a few phone shops. From small stores to high street retailers.
Basically, under Irish consumer law you are entitled to a new item if it takes more than one 28 days to get replaced- one of your three consumer rights. If your Sony Xperia S is getting sent back to get investigated, it can take that time, or longer, to get dealt with.
My advice is that if you're in Ireland, with a friendly tone and some consumer knowledge you can get it swapped for a newly manufacturered model there and then.
As a former law student, sales and retail expert and mobile enthusiast, I'm sharing my knowledge with you. Contact the Consumer Association for details.
Sure, who wants to wait over a month for a phone they paid several hundred euro for?
Static.
Sent from my LT26i using xda premium
Nice law ...
Verstuurd van mijn LT26i met Tapatalk
im from the phillipines, i wish we have that law here in the phillipines.
If only!
You do need to play the cards correctly to get what you want.
Most shops have their own policies, but consumer law always overrides them.
We've a right to one of the three R's:
- Repair
- Replacement or
- Refund.
It's probably one of the only good things that Ireland does right, but that's another story!
Static-Noise said:
If only!
You do need to play the cards correctly to get what you want.
Most shops have their own policies, but consumer law always overrides them.
We've a right to one of the three R's:
- Repair
- Replacement or
- Refund.
It's probably one of the only good things that Ireland does right, but that's another story!
Click to expand...
Click to collapse
But don't forget you do have to give them a chance to repair the device first, before it is replaced!
hi
my phone got yellow tint recently last week of june (baught in april from carphone on vodafone) ...when i talked to carphone staff.. they said if its within 28 days they will look after otherwise sony ... So where do i take the phone to sony centre or sony service centre- are they both same .. Did they reopen .. it was all closed for while back in april there was some issues...
Static-Noise said:
As you know, we've a few phone shops. From small stores to high street retailers.
Basically, under Irish consumer law you are entitled to a new item if it takes more than one 28 days to get replaced- one of your three consumer rights. If your Sony Xperia S is getting sent back to get investigated, it can take that time, or longer, to get dealt with.
My advice is that if you're in Ireland, with a friendly tone and some consumer knowledge you can get it swapped for a newly manufacturered model there and then.
As a former law student, sales and retail expert and mobile enthusiast, I'm sharing my knowledge with you. Contact the Consumer Association for details.
Sure, who wants to wait over a month for a phone they paid several hundred euro for?
Static.
Sent from my LT26i using xda premium
Click to expand...
Click to collapse
Thanks, as an Irish person with Yellow Tint, what should i do? is the shop i bought it in first port of call? and then if they say it will take over 28 days inform them of this law?
One of the reasons i havent brought it in yet is the long wait time
I really wish it worked that easy! I sent my brand new Xperia S back to Sony through the Carphone Warehouse, and it was gone for about 5-6 weeks! When I asked for a replacement after 28 days, I was informed that the phone was only logged onto there (Carphone Warehouse) system 3 weeks ago, so it was within the 28 days!
Although I did get my phone back eventually, I hate the idea of having a €400 repaired phone!
Mine also have the yellow tint but it does not matter... When I turn brightness up it goes away... And I see this as an led issue... Not a defect
Sent from my LT26i using xda app-developers app
The tint actually gets worse with time, dropped mine into fonemenders and they look for €15. Bring it to the carrier store and its free.
But still wait upto a month to get it back.
Sent from my LT26i using xda app-developers app
Is there anyone who has purchased Xperia Z Ultra Hong Kong version in Hong Kong directly? :laugh:
I have a screen problem as others have, but a little bit different. I want to post the dropbox link, but XDA do not allow me.
I am contacting the Sony Care Hong Kong for service, and they ask me to provide receipt of purchase in HONG KONG.
I bought mine in Hong Kong but I dumped the receipt when I came back to Canada to empty my pocket. And I don't
remember the store name exactly for re-issuing the receipt. You know how Hong Kong looks like. So many buildings and
stores...wow..
Anyway, even I provided my IMEI number, but they still insist the receipt. I don't understand why for this model is just 2 month
old in the world!
So...I am asking the members here.
Is there anyone who lives in Hong Kong? and can you send the receipt to my email? Please?:laugh:
By the way, I will never buy any sony product in my life any more! I never had any problem with Samsung and Apple!!
bearpc100 said:
By the way, I will never buy any sony product in my life any more! I never had any problem with Samsung and Apple!!
Click to expand...
Click to collapse
There are issues with all manufacturers. I've had bad experiences with Samsung in the past, but that doesn't mean all Samsung phones/tablets have issues.
The same goes for every manufacturer out there, and to be honest I think Samsung has got more problems to solve then Sony on global scale
Sent from my C6603 using xda app-developers app
Had same problem with mine except I got a parallel import from unauthorized retailer in bangkok. Mad that I had a defective phone having spent so much money, I stopped through hong kong (on one of my flights to bkk for work) determined to get the phone fixed. Talked to the manager at causeway bay's service center. I was there for 3-4 hours complaining and telling them how ****ed their no receipt no warranty policy is, especially in this Z Ultra defect case. The best he could do for me was give me a laughable discount on the hardware/lcd repair cost, I paid slightly less than the original 2450hkd repair cost. They couldn't repair it due to "not having parts" in, and just gave me a new phone, which came with a 6 month warranty.
Sorry but sending you an actual real receipt isn't going to work. A valid hkg sony recognized receipt from an "authorized retailer" will have the IMEI number printed on it. I have a second ZU which I bought on taobao which has this receipt and IMEI number printed on it which gives me a 1 year warranty as long as this receipt doesn't get lost.
But I got ****ed by sony on the other unit for buying from a stall at MBK in Bangkok.
Expensive lesson for me. Sorry, I feel your anger and pain, but look at me if you want to know what your options are. Well, you don't have to fly to Hong Kong like I did, but you can wait til the phone gets released in your area, then hit up Sony for the repair bill.
dobygot said:
Had same problem with mine except I got a parallel import from unauthorized retailer in bangkok. Mad that I had a defective phone having spent so much money, I stopped through hong kong (on one of my flights to bkk for work) determined to get the phone fixed. Talked to the manager at causeway bay's service center. I was there for 3-4 hours complaining and telling them how ****ed their no receipt no warranty policy is, especially in this Z Ultra defect case. The best he could do for me was give me a laughable discount on the hardware/lcd repair cost, I paid slightly less than the original 2450hkd repair cost. They couldn't repair it due to "not having parts" in, and just gave me a new phone, which came with a 6 month warranty.
Sorry but sending you an actual real receipt isn't going to work. A valid hkg sony recognized receipt from an "authorized retailer" will have the IMEI number printed on it. I have a second ZU which I bought on taobao which has this receipt and IMEI number printed on it which gives me a 1 year warranty as long as this receipt doesn't get lost.
But I got ****ed by sony on the other unit for buying from a stall at MBK in Bangkok.
Expensive lesson for me. Sorry, I feel your anger and pain, but look at me if you want to know what your options are. Well, you don't have to fly to Hong Kong like I did, but you can wait til the phone gets released in your area, then hit up Sony for the repair bill.
Click to expand...
Click to collapse
I think you're right. I may have to wait till the phone gets releases in Canada or U.S. Stupid policy Sony has. They are not the"SONY" in '90s any more. They do not have a common sense. They will lose their reputation gradually if they keep their attitude toward customers like this. I will never buy any Sony product in my life any more. No receipt no warranty for the product released less than 2 month? Nonsense!
bearpc100 said:
I think you're right. I may have to wait till the phone gets releases in Canada or U.S. Stupid policy Sony has. They are not the"SONY" in '90s any more. They do not have a common sense. They will lose their reputation gradually if they keep their attitude toward customers like this. I will never buy any Sony product in my life any more. No receipt no warranty for the product released less than 2 month? Nonsense!
Click to expand...
Click to collapse
This is why I'm glad I live in the UK. The whole "no receipt, no warranty" thing is illegal there. Unfortunately, I'm in India at the moment and am facing similar difficulties in getting a repair/ replacement. Not for lack of a receipt, but because they don't seem to acknowledge a defective "shatter-proof film" as an issue. The oleophobic coating is coming off, which leaves a big greasy splodge right in the middle of the screen - noticeable even when the screen is on. This kinda detracts from one of the major selling-points of the device (the display)... I'm currently being blamed for "scratching" the screen. However. if you wipe away all of the grease, there's a mirror finish and no sign of any marks or scratches on the screen.
I guess refusal to service/ replace devices is how Sony keeps its profits.
ShALLaX said:
This is why I'm glad I live in the UK. The whole "no receipt, no warranty" thing is illegal there. Unfortunately, I'm in India at the moment and am facing similar difficulties in getting a repair/ replacement. Not for lack of a receipt, but because they don't seem to acknowledge a defective "shatter-proof film" as an issue. The oleophobic coating is coming off, which leaves a big greasy splodge right in the middle of the screen - noticeable even when the screen is on. This kinda detracts from one of the major selling-points of the device (the display)... I'm currently being blamed for "scratching" the screen. However. if you wipe away all of the grease, there's a mirror finish and no sign of any marks or scratches on the screen.
I guess refusal to service/ replace devices is how Sony keeps its profits.
Click to expand...
Click to collapse
Mine has vertical lines and duplicated afterimages on screen from the Sony logo when you turn it on. Definitely this is manufacturing defect. I guess LCD (or LED) controller is malfunctioning and being damaged by power goes in and being heated up. I don't know who designed and made the controller, but one thing is for sure. The manufacturing process was managed so poorly. There even didn't seem to be a QA. What an idiot management Sony has...
By the way, is there anybody who knows e-mail address of Sony CEO? I want to send a mail to him.
no.one.at.sony.cares.
welcome.to.globalization 1-0-1.
Hi guys,
I'm looking for a cheap deal for the phone for Christmas. After checking the usual mobile network deals I'm not convinced to pay £38/ month for 2 years.
Instead I saw new phones on ebay for £370 from a trusted seller.
Phones come from "outside UK" warehouse(I'm located in the UK) with 2 pin plug. I wonder if these are dodgy deals, or worth trying it?
The seller itself is providing the warranty for one year and they have very good feedback.
Here is one : LINK
I simply could not find a cheaper one around. DO you think I could go ahead with the buy?
Soniboy84 said:
Hi guys,
I'm looking for a cheap deal for the phone for Christmas. After checking the usual mobile network deals I'm not convinced to pay £38/ month for 2 years.
Instead I saw new phones on ebay for £370 from a trusted seller.
Phones come from "outside UK" warehouse(I'm located in the UK) with 2 pin plug. I wonder if these are dodgy deals, or worth trying it?
The seller itself is providing the warranty for one year and they have very good feedback.
Here is one : LINK
I simply could not find a cheaper one around. DO you think I could go ahead with the buy?
Click to expand...
Click to collapse
There were recently a company called e_cell who were selling it in the uk, next day delivery, 4G for only £364, they ran out last night, i contacted them and they said if depends are high enough we will get more in BUT as of now, no
I WANT THIS PHONE SO BAD.
JackHanAnLG said:
There were recently a company called e_cell who were selling it in the uk, next day delivery, 4G for only £364, they ran out last night, i contacted them and they said if depends are high enough we will get more in BUT as of now, no
I WANT THIS PHONE SO BAD.
Click to expand...
Click to collapse
e_cell has absolutely no warranty on the phone. I asked them previously and here is the answer:
"Dear soniboy84,
We appreciated your email and thank you for showing interest with our item.
Please be advised that this item is sold without warranty, express or implied. Should you want to avail of a warranty for your item, you may purchase one separately from SquareTrade.
Should you have any other inquiries, please contact us again.
Kind regards,
Elise"
So no. No e_cell.
Soniboy84 said:
Hi guys,
I'm looking for a cheap deal for the phone for Christmas. After checking the usual mobile network deals I'm not convinced to pay £38/ month for 2 years.
Instead I saw new phones on ebay for £370 from a trusted seller.
Phones come from "outside UK" warehouse(I'm located in the UK) with 2 pin plug. I wonder if these are dodgy deals, or worth trying it?
The seller itself is providing the warranty for one year and they have very good feedback.
Here is one : LINK
I simply could not find a cheaper one around. DO you think I could go ahead with the buy?
Click to expand...
Click to collapse
Hmmm, I'm probably in the minority here but I'd beware. Their shipping them in from China and for that price I wouldn't be at all surprised if they're clones. They do have good feedback, but I just don't see how they could possibly sell the real article that cheap without it being dodgy. My guess is if you were able to get it on a network, it would get locked soon after. The other reason I think it's unsafe is that the warranty is with themselves, not an official Sony warranty, which basically means there isn't one.
I'd steer clear.
Sent from my C6833 using XDA Premium 4 mobile app
SpyderTracks said:
Hmmm, I'm probably in the minority here but I'd beware. Their shipping them in from China and for that price I wouldn't be at all surprised if they're clones. They do have good feedback, but I just don't see how they could possibly sell the real article that cheap without it being dodgy. My guess is if you were able to get it on a network, it would get locked soon after. The other reason I think it's unsafe is that the warranty is with themselves, not an official Sony warranty, which basically means there isn't one.
I'd steer clear.
Sent from my C6833 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Thanks for the feedback, that's what I'm looking for.
I'm about 50-50% and I need some more either negative or positive feedback about it to decide.
The problem is that the next phone up on ebay is £419 which is quite high :S
I want to stay on 3 network, so most online phone shops(carphone, mobiles, etc) is out
Soniboy84 said:
e_cell has absolutely no warranty on the phone. I asked them previously and here is the answer:
"Dear soniboy84,
We appreciated your email and thank you for showing interest with our item.
Please be advised that this item is sold without warranty, express or implied. Should you want to avail of a warranty for your item, you may purchase one separately from SquareTrade.
Should you have any other inquiries, please contact us again.
Kind regards,
Elise"
So no. No e_cell.
Click to expand...
Click to collapse
Now that you mention it, i cant see anywhere in there posts that say anything about warranty
This'll be my next bet, shame about the long delivery :/ only about a week but still http://www.ebay.co.uk/itm/121213772308?ssPageName=STRK:MEWAX:IT&_trksid=p3984.m1423.l2649
Don't.
They're the same. Everything comes from China to the UK, then they post via Royal mail from the UK.
Pretty sure we can wipe our butt with the warranty!
Don't.
They're the same. Everything comes from China to the UK, then they post via Royal mail from the UK.
Pretty sure we can wipe our butt with the warranty!
Hi,
I purchased my Z2 from eBay seller name never-msrp.
I got the phone and it was factory sealed with Dock K36 included in the box. My phone was the Asian version I think since all writing on the box was in Asian, dont know which exact language.
My question is, can I send my phone to Sony in the US for repair? or I am stuck with no warranty? Can I buy other warranty like Square Trade?
Thanks.
Iorveth said:
Hi,
I purchased my Z2 from eBay seller name never-msrp.
I got the phone and it was factory sealed with Dock K36 included in the box. My phone was the Asian version I think since all writing on the box was in Asian, dont know which exact language.
My question is, can I send my phone to Sony in the US for repair? or I am stuck with no warranty? Can I buy other warranty like Square Trade?
Thanks.
Click to expand...
Click to collapse
all Sony Xperia devices come with a 2 year warrenty, all you need is your proof of purchase weather it be an email or a physical reciept
your device should also be covered by who your purhcased from if they give a warrenty too
Iorveth said:
Hi,
I purchased my Z2 from eBay seller name never-msrp.
I got the phone and it was factory sealed with Dock K36 included in the box. My phone was the Asian version I think since all writing on the box was in Asian, dont know which exact language.
My question is, can I send my phone to Sony in the US for repair? or I am stuck with no warranty? Can I buy other warranty like Square Trade?
Thanks.
Click to expand...
Click to collapse
It is covered by the US warranty but they will offer no time frame for repair citing part-sourcing as the reason.
Envious_Data said:
all Sony Xperia devices come with a 2 year warrenty, all you need is your proof of purchase weather it be an email or a physical reciept
your device should also be covered by who your purhcased from if they give a warrenty too
Click to expand...
Click to collapse
Thanks!
You guys are sure about this?
I purchased SquareTrade 2Year Warranty anyways but just to know this for the future....
Iorveth said:
Thanks!
You guys are sure about this?
I purchased SquareTrade 2Year Warranty anyways but just to know this for the future....
Click to expand...
Click to collapse
Just curious, what issues are you having? My z2 just started having a screen issue, I bought from the same seller. Have a line at the top of the screen that flickers mirroring the bottom of the screen, almost like a row of pixels at the bottom is cut off and displaying at the top. It's bizarre. Like if I tap the soft keys, a row of light glows in unison at the top of the screen in the same place...
Iorveth said:
Thanks!
You guys are sure about this?
I purchased SquareTrade 2Year Warranty anyways but just to know this for the future....
Click to expand...
Click to collapse
i have been told this by a sony Team 6 dev,Team 7 deb, Sony customer Support in uk and japan, all xperia devices come with 2 yr warrenty nomatter where you got it from
Envious_Data said:
i have been told this by a sony Team 6 dev,Team 7 deb, Sony customer Support in uk and japan, all xperia devices come with 2 yr warrenty nomatter where you got it from
Click to expand...
Click to collapse
Interesting, I just got off the phone with Sony regarding the issue I'm having and they said that I don't have a valid warranty...Hmmm.
i got my Z2 about 4 months ago from eBay (seller: never-msrp),.... i had a problem with my phone so i contacted the seller, unfortunate its the 30 days period already,....
so they directed me to Sony HK (Hong Kong) which was where the phone was original from or sold,.... i told them the problem with my phone,... they tried to help me fix it over the phone but unfortunately we couldn't so they told me that i had to send it over and most likely its covered under the manufacturer warranty,... so they ask me to e-mail them a copy of the receipt / proof of purchase before we can proceed with the process,... so i forward them a copy of the receipt from eBay and also from PayPal,....
they got back to me a day later,... and dismissed my claim because the phone was purchased overseas,.. so they can't fulfill the warranty,....
i guess there's some laws against products being purchased where ever you may be and being sent / used to a different country / overseas....
cHoLoCoY said:
i got my Z2 about 4 months ago from eBay (seller: never-msrp),.... i had a problem with my phone so i contacted the seller, unfortunate its the 30 days period already,....
so they directed me to Sony HK (Hong Kong) which was where the phone was original from or sold,.... i told them the problem with my phone,... they tried to help me fix it over the phone but unfortunately we couldn't so they told me that i had to send it over and most likely its covered under the manufacturer warranty,... so they ask me to e-mail them a copy of the receipt / proof of purchase before we can proceed with the process,... so i forward them a copy of the receipt from eBay and also from PayPal,....
they got back to me a day later,... and dismissed my claim because the phone was purchased overseas,.. so they can't fulfill the warranty,....
i guess there's some laws against products being purchased where ever you may be and being sent / used to a different country / overseas....
Click to expand...
Click to collapse
Just contact Sony USA. They will tell you that your phone is covered but since it was designed and sold for a foreign market they will offer no timeframe for returning it to you. (They say 15 days for USA products) If they have to source parts directly from Hong Kong it can take time. I've done this twice with no problem whatsoever, including my z2 from Tawain. If it helps I've always communicated with Sony via chat on the USA website. I'm 99% positive every Sony phone comes with a 2 year warranty.
jiggyb21 said:
Just contact Sony USA. They will tell you that your phone is covered but since it was designed and sold for a foreign market they will offer no timeframe for returning it to you. (They say 15 days for USA products) If they have to source parts directly from Hong Kong it can take time. I've done this twice with no problem whatsoever, including my z2 from Tawain. If it helps I've always communicated with Sony via chat on the USA website. I'm 99% positive every Sony phone comes with a 2 year warranty.
Click to expand...
Click to collapse
That's who I contacted, the Sony USA service line. I'll try chat later today, that may work better actually since maybe there's a way I can upload pictures into the chat to show my issue.
tom1226 said:
That's who I contacted, the Sony USA service line. I'll try chat later today, that may work better actually since maybe there's a way I can upload pictures into the chat to show my issue.
Click to expand...
Click to collapse
Well you could always send it through the Hong Kong Sony Repair Centre. Just lie and make it clear that it was bought while in Hong Kong.
If they want to be deceitful scum bags then a white lie is in order to get what you rightfully deserve.
stevles said:
Well you could always send it through the Hong Kong Sony Repair Centre. Just lie and make it clear that it was bought while in Hong Kong.
If they want to be deceitful scum bags then a white lie is in order to get what you rightfully deserve.
Click to expand...
Click to collapse
Hmm maybe. Going to stop at a Sony store and see if they can help me out. If not, how would I go about finding out where my z2 originated? The box and everything is all printed in English.
tom1226 said:
Hmm maybe. Going to stop at a Sony store and see if they can help me out. If not, how would I go about finding out where my z2 originated? The box and everything is all printed in English.
Click to expand...
Click to collapse
It sucks that you are having such a hard time. I've been singing the praises of Sony mobile support for years. I had such a good experience on more than one occasion.
All I had to do was give them my IMEI on Sony USA chat and they told me when, where, and intended sales market.
tom1226 said:
Hmm maybe. Going to stop at a Sony store and see if they can help me out. If not, how would I go about finding out where my z2 originated? The box and everything is all printed in English.
Click to expand...
Click to collapse
Yeah IMEI lookup.
Google is your friend
I checked my device's imei at sony japan and shocked me, is it only for japanese made Sony device? Check here: http://103.4.144.182/sonymobile.co.jp/
jiggyb21 said:
It sucks that you are having such a hard time. I've been singing the praises of Sony mobile support for years. I had such a good experience on more than one occasion.
All I had to do was give them my IMEI on Sony USA chat and they told me when, where, and intended sales market.
Click to expand...
Click to collapse
Thanks for the thoughts haha. I'm not giving up, just been too busy to take care of this (work, grad school starting back up, wedding planning). Going to try Sony on the live chat tonight after my video uploads to YouTube so I can link them and show the problem. I'll drop a link here too.
Guy at the Sony store was super nice, and thought it was really bizarre. He said they couldn't do anything in store to help though, that corporate had taken all techs out of the stores and any replacements, etc. have to go through being sent in now. Said if I'd been there in like Feb. I'd have just left with a new phone. Oh well, **** happens, I still love the Xperia devices. I just hope that Sony will honor the warranty, as it's an obvious defect.
Video link in case you're interested: http://youtu.be/BHtR5hylmN4
---------- Post added at 09:52 PM ---------- Previous post was at 09:34 PM ----------
stevles said:
Well you could always send it through the Hong Kong Sony Repair Centre. Just lie and make it clear that it was bought while in Hong Kong.
If they want to be deceitful scum bags then a white lie is in order to get what you rightfully deserve.
Click to expand...
Click to collapse
Sigh, this looks like my only option. Sony US is telling me that since the IMEI shows that the device was bought in HK (assuming that's where it was imported from), that I would be responsible for the cost of any repairs that need to be done. And the kicker is they can't give me an estimate as to what those repairs would cost.
really Sony?
tom1226 said:
Thanks for the thoughts haha. I'm not giving up, just been too busy to take care of this (work, grad school starting back up, wedding planning). Going to try Sony on the live chat tonight after my video uploads to YouTube so I can link them and show the problem. I'll drop a link here too.
Guy at the Sony store was super nice, and thought it was really bizarre. He said they couldn't do anything in store to help though, that corporate had taken all techs out of the stores and any replacements, etc. have to go through being sent in now. Said if I'd been there in like Feb. I'd have just left with a new phone. Oh well, **** happens, I still love the Xperia devices. I just hope that Sony will honor the warranty, as it's an obvious defect.
Video link in case you're interested: http://youtu.be/BHtR5hylmN4
---------- Post added at 09:52 PM ---------- Previous post was at 09:34 PM ----------
Sigh, this looks like my only option. Sony US is telling me that since the IMEI shows that the device was bought in HK (assuming that's where it was imported from), that I would be responsible for the cost of any repairs that need to be done. And the kicker is they can't give me an estimate as to what those repairs would cost.
Click to expand...
Click to collapse
Mmmm I had a TL I got on Ebay here in the US but the phone was an att model and they didn't care I got it on ebay, I just had to open a service request.
I also got my asian model (need to do the imei lookup) and that Sony don't cover it's warranty here in the US is pretty shocking and something to consider. Maybe it's squaretrade time for me also.
I'd be curious what happens eventually.
Good Luck