having owned an eris, inc1, inc2, rezound, inc4, and gnex recently.
does anyone also get weired out when u see the lights on the phone, cos when they were off on the inc2, they were off cos they were leds.
I have to say I really like this phone.
It's built exactly like the Rezound - the fact that you don't have to take out the battery to get to the sd card on this phone like u did in the Rezound (sounds like wouldn't be an issue, but when trying to get from bootloader to recovery, this really helps lol)
anyway, the gnex I had for about a month, it was fun, mainly because I only use HTC phone do to my extreme liking of HTC Sense.
it was just too large, when I traded it for the rezound the slimmness of the rezound felt like heaven.
the rezound though is and will forever be plauged with a horrendous community (for whatever reason, idk but to me it was worth going back to my inc2 than to stay in that crap of a community)
sorry for the rant
anyway, I think the build quality is OK on the inc4g/rezound
i think the battery back is not attached as well as it should/could be
if any of you are coming from the inc2 that was very hard to take it off.
don't get me wrong the inc4g is a nice build, but IMO the inc2 was better.
has anyone have the loose battery door like myself? drives me nuts, I had it on the rezound and actualy boght another battery door which did help, i think the more u pull it on and off the looser it gets, so i might cal verizon and ask for a new one sent out.
or maybe some paper under the door on top battery, that worked great on rez until i got a new door lol.
My door is not loose at all... Make sure are the clips are set... If it is than I would suggest going to a Verizon store and getting another unit... Not just another battery cover cuz the problem can be with units clips.. if u don't wanna deal with all that... You can always buy your self a case and call it a day lol
Sent from my ADR6410LVW using Tapatalk 2
My battery cover snaps on fine, but there is just a bit of squeaking and movement right where the NFC contacts are.
Sent from my HTC Incredible 4G
I'm coming from the Inc2 as well, so I know what you men about its rock solid build.
Sent from my HTC Incredible 4G
thanks guys, your input def means a lot.
thought I may have been too OCD haha.
I had this prob. when I had the Rezound (which I hated, was a brick) but this phone is literally built identically to the Rezound but our phone has the SD slot like the inc2, and the rez has is under the battery(which sucked when havig a PG..zip) on ur sd card and trying to get into recovery haha. oh man)
I eventually put paper behind the back door, but decided one day to take them out and it just felt better to me so i kept it.
I also bought a new back door lol.
it actually did help. I think the more you pull it off and on obv. the more it wears on it.
miguel11691 said:
My door is not loose at all... Make sure are the clips are set... If it is than I would suggest going to a Verizon store and getting another unit... Not just another battery cover cuz the problem can be with units clips.. if u don't wanna deal with all that... You can always buy your self a case and call it a day lol
Sent from my ADR6410LVW using Tapatalk 2
Click to expand...
Click to collapse
I wana go to the store but I know they will just say that's how they are.
they may suggest buying a new back door hahha
i tried calling making up some **** trying to get a new one sent and the only way was to charge cc full retail until they got this one back, but wasn't worth all thta hassle for what could just be me being OCD.
but once that 14 days is gone they will send u a refurb before u can say hello.
it's funny to me sometimes how easily it is to get a refurb and the reasons ppl do.
I read once some sent back his inc1 saying the speaker blew (it hadn't), but the screen had a scratch out of no where, so he got a refurb cos the scratch.
I think the refurbs are a 50/50, they can either be a perfect, a phone someone used for a day and traded in, and I've read ppl getting refurbs that still contain custom recoveries.. whether this is true who knows but I have gotten pretty bad refurbs to the point i had to call to send another because the one i got sucked.
inc2 was a great phone but had some weird flaws to me, id get a refurb and one of the soft keys had a virbate u couldnt even feel and the other one was so hard and loud it was to the point they both were so bad i called for another one, which was luckily perfect on the soft keys but the friggin power buttun is pushed in. the one with the really low soft keys had a crap power button pushed in too, and the craqzy vibrate soft key refurb had a perfect power button, it was never ending.
I finally found a good one, gave to my bro, got a rezound, bought an inc2 on CL it was somehow perfect, must have jsut gotten a refurb lol it was so mint, and gave it to me for $100, which i sold yesterday for $120 haha.
sorry for the rant.
the inc4 is an amazing phone.
I'm very happy I chose to get the Galaxy Nexus for month and then sold it for the Rezound which I used for a few months that I then sold for the inc4 on contract.
def worth it.
only other phone id want is one S and thats not coming, so this phone = win.
andybones said:
I wana go to the store but I know they will just say that's how they are.
they may suggest buying a new back door hahha.
Click to expand...
Click to collapse
I'm a freak about my phone being quiet in hand and solid as well. I look at it this way... this phone will be the most handled and used device I own for the next year at the very least, so I want it to be perfect. Any odd squishing or squeaking will eventually drive me insane.
I actually took my Inc4G back to Best Buy to see if I could get a replacement because of the battery door squish/squeak. Rather than go through the whole process of an exchange, the BB chick popped the battery door off of her own Inc4G to see if the fit was different. It was, but not in a good way. Hers was loose near the power button, but solid near the NFC contacts. So I just stayed with my own.
I think it's just something with this model... not a perfectly fitting door, might have something to do with the unconventional shape. Who knows. I might try the paper trick. I'll do anything to avoid putting a case on my phone as I hate the additional bulk. If paper doesn't work, I'll have to see about getting a replacement door. Other than that, this thing has been stellar. Just give me some AOSP/CM10 and I'm in heaven.
Its weird because I pulled several of them out of the box today to check the backs.... They all seemed solid... Maybe a bad batch?
Sent from my ADR6425LVW using xda premium
Woohoo! Just went to a different Best Buy and swapped the battery door... Nice and tight. And quiet. I'm satisfied.
Sent from my HTC Incredible 4G
I am having issues with the back door also, mine is loose and you can see the one door clip is messed up. VZW is shipping me a new back door and I am really hoping it resolves it or else I may look at a different model. :-(
jvward said:
I am having issues with the back door also, mine is loose and you can see the one door clip is messed up. VZW is shipping me a new back door and I am really hoping it resolves it or else I may look at a different model. :-(
Click to expand...
Click to collapse
did u just call and say ur back was messed up and ask for new one?
I went to a store and after talking to the manager who was honestly a condescending ****, he said he would have a new one shipped to me and refused to switch the phone out on the spot which he should have done. Normally my experiences with Verizon are really good I might add.
Related
Just called verizon because my eris' power button wasnt working, told me replacement would come thursday. Really hating this phone and how under performed its actually been. Anyone have a recent replacement? just want to know how good the quality is, my current is a replacement and this is the only problem ive had.
sometimes the replacements are like the extra phones they have. keyword SOMETIMES...so you may have gotten one of those but if you want to make sure your replacement is 100% like new just ask politely for a brand new phone for a replacement and you'll get one. at least that's how it worked with my family's phones in the past.
My girlfriend got a replacement last month after the trackball quit working. The phone is a high quality refurb. Not a single mark on it and it even has a cool light blueish teal trackball light. If I hadn't had such good luck with my original that still works perfect, I would try to find a reason to get a replacement.
P.S. Her phone was covered under warranty so it is a replacement from Verizon not asurion.
Sent from my ERIS ADR6200 using XDA Premium App
Man, I wish I were as lucky as you guys, after posting, I got my 2nd replacement since buying this phone. After activating it It was pretty much new. After a day I saw that the capacitive buttons only worked when you touched the spot right above the actual button, not a huge concern but it was annoying. Called them and they sent another one. This one was worse off, the bottom of the screen was actually seperating from the phone and the light from the capacitive was leaking through. Waiting for it to get worse to call.
Selling a fully rooted Droid Eris running CM7 port ROM for $90...interested PM me.
I know this has probably been posted a ton of times but has anyone actually & successfully exchange there "defected" Rezound with the "pink" buttons for a Rezound that actually had red buttons? This problem has been a nightmare for me, VZW thinks I'm crazy.
For a lot of people the "pinkish" capacitive buttons doesn't bother them, but for me it's a big issue. I'm paying a lot of money for this phone and also agreeing to another 2 year contract, I want my phone to be perfect. My Rezound is perfect besides the bright pink buttons, I just feel like I was sold an unfinished/rushed device. I can post pictures of my phone if needed, I wouldn't care if they where a little pink but there not even red at all which is hilarious. I already returned my Nexus back for the Rezound thinking that I wasn't going to have any problems with this phone. I'm not trying to be picky or fuss over something small but If this is going to be my phone for the next 2 years why not make sure it's the right one?
I went into the VZW corp store today and they pretty much said "that's how the phone looks" and that "everyone views "red" differently". Of course the model they had on displayed looked pink so trying to convince them was pretty hard and not like they would believe me or care anyways. I said well couldn't you just open a few Rezounds in the back and see if you have the same issue with those. She tried telling me that you have to activate the phone to get the lights to turn on, LOL. They where extremely rude and just not willing to help. She told me that an associate had a Rezound that works in the back and of course that phone was "perfect" too but she wouldn't bring it out, I have no clue if she even checked any other Rezounds back there? What can I do to get the Rezound I should have received in the first place. I was thinking about calling VZW today and talking to a CSR instead of going into a store? Can anyone who has maybe been through this explain to me how to go about this?
This is what I want (check the pics): http://www.phonearena.com/reviews/Verizon-Galaxy-Nexus-vs-HTC-Rezound_id2938
I appreciate the help guys.
There is a thread where two memebers found a "do it yourself" solution. If you search the forums you should find it. 1st solution was he took out the old white led's and then soldered the red leds in. People have sent their devices to him to do so, and good results have been obtained. 2nd solution is to open it and get a red perm marker, or thin red paint and paint/mark over the leds. Both are confirmed to work and will give you "red" capacative keys.
The fact you quoted words you wanted to emphasize makes me realize you aren't good at reading. There is a DIY thread, go find it yourself.
What bothers you more?
The color of the buttons or the battery cover squeaking/creaking?
Just curious...
Tikerz said:
What bothers you more?
The color of the buttons or the battery cover squeaking/creaking?
Just curious...
Click to expand...
Click to collapse
To be honest...
the haircut on your avatar guy's head.
Here's the thread to the DIY
http://forum.xda-developers.com/showthread.php?t=1362330
to be honest what I noticed, was of the 5 rezounds I have had, the two with pink buttons had the least issues. Infact the last one was PERFECT, but the mobo fried...we figuired due to the idiot at BBYM who put the sim card in backwards? It still worked, for like 5 days, then wouldnt boot or detect the sim card. Another guy at BBYM opens it to pull the sim out, and goes, "oh it is in backwards..."
5th phone has pink button and no issues. First 3 phones had SUPER red buttons, and SO MANY dead pixels.
And, I'll just throw this out there, I already posted a thread about this, that you could have searched for, would have taken less time than typing your paragraph that I barely read due to knowing where it went, and saved a lot of people a lot of time reading it...
if the phone works perfectly and has no dead pixels, I say deal with it. Mine are not pink, but they are not red either. Somewhere in between. I could really care less.
Turn them off.
I can't even think of the last time mine came on. What makes them come on
?
Sent from my ADR6425LVW using xda premium
blestsol said:
I can't even think of the last time mine came on. What makes them come on
?
Sent from my ADR6425LVW using xda premium
Click to expand...
Click to collapse
When it's dark out they will come on.
Sent from my ADR6425LVW using Tapatalk
nrfitchett4 said:
Mine are not pink, but they are not red either. Somewhere in between. I could really care less.
Click to expand...
Click to collapse
I have had two rezounds, my first was replaced for overheating.
Both of them had buttons just like this, they are kind of a light red color but definitely not pink. I could care less also really.
~John
I have red buttons and no issues with my phone, so it possible to have a phone with red lights and no other issues. That being said, the color of the lights really should not be that big of an issue. If your phone is flawless other then the color of the lights I would not take the chance of having a phone with issues just for red lights.
Sent from my Rezound
My phone has pinkish LEDs and It's the best phone I have ever had... Unless you are allergic to Pink LEDs... I wouldn't chance it.. I guess since I didn't pay for my Rezound it doesn't bother me
I payed $399 for my phone and a new 2 year contract, damn right I'm going to be picky. My first Rezound had bright pink buttons, you didn't even have to compare it, it was that bad. After going to a few stores I found a demo unit that had "red" buttons and I got my new Rezound yesterday. The difference is like night and day and if you where in my shoes it would have def bothered you. Why settle for a phone that is clearly not finished correctly? Almost rushed out? The Verizon reps thought I was crazy and sat there for an hour trying to "fix" it like I didn't know they where just bullshitting me the whole time, LOL. After about 45 minutes they just gave up and brought a new one out. Lucky me it was a "good" one, I would have made them go through everyone until I got the right one.
Funny thing is that they had 2 demos in the store. The one in the front that all the customers first see had pink buttons. There was 2nd one in the back, kind of walked right by it a few times, the buttons where red as blood. Went over to the CSR and said "booyaaah"!. I new I wasn't losing my mind. I'm satisfied now. Oh and they also took back my rooted Rezound for anyone worrying about them finding out. These reps are so clueless, it was sad to say but I knew more about there phones then them. I don't know what the qualifications are to be a Verizon CSR but they don't know there product. They didnt even know how to get the buttons to light up on the phone, I had to tell them, it was hilarious!
In all the years and all the different Verizon reps I've talked to in the stores I can only remember one who was as excited or more excited about new phones than I was. I do have a guy now that is awesome. He doesn't know too much but most importantly he doesn't act like he knows it all. Up front and trustworthy. I'll take that in a sales guy all day long. He's gotten me my last two phones and he gets all my referrals.
KORM via the beast known as the Rezound.
Minor cosmetic issues, it's not a big deal. This isn't a car, no need to be super picky. If you find an issue with it, you can always fix it.
bal1985 said:
Went over to the CSR and said "booyaaah"!. I new I wasn't losing my mind. I'm satisfied now. Oh and they also took back my rooted Rezound for anyone worrying about them finding out. These reps are so clueless, it was sad to say but I knew more about there phones then them.
Click to expand...
Click to collapse
Glad you were able to get those red buttons you wanted, you certainly put those Verizon reps in their place. I'm sure they all appreciate the lesson, and don't think you're a huge ****.
racerx2oo3 said:
Glad you were able to get those red buttons you wanted, you certainly put those Verizon reps in their place. I'm sure they all appreciate the lesson, and don't think you're a huge ****.
Click to expand...
Click to collapse
LOL, couldn't have put it better myself.
I was in retail for years, I absolutely hated DB's like that......
~John
bal1985 said:
I payed $399 for my phone and a new 2 year contract, damn right I'm going to be picky. My first Rezound had bright pink buttons, you didn't even have to compare it, it was that bad. After going to a few stores I found a demo unit that had "red" buttons and I got my new Rezound yesterday. The difference is like night and day and if you where in my shoes it would have def bothered you. Why settle for a phone that is clearly not finished correctly? Almost rushed out? The Verizon reps thought I was crazy and sat there for an hour trying to "fix" it like I didn't know they where just bullshitting me the whole time, LOL. After about 45 minutes they just gave up and brought a new one out. Lucky me it was a "good" one, I would have made them go through everyone until I got the right one.
Funny thing is that they had 2 demos in the store. The one in the front that all the customers first see had pink buttons. There was 2nd one in the back, kind of walked right by it a few times, the buttons where red as blood. Went over to the CSR and said "booyaaah"!. I new I wasn't losing my mind. I'm satisfied now. Oh and they also took back my rooted Rezound for anyone worrying about them finding out. These reps are so clueless, it was sad to say but I knew more about there phones then them. I don't know what the qualifications are to be a Verizon CSR but they don't know there product. They didnt even know how to get the buttons to light up on the phone, I had to tell them, it was hilarious!
Click to expand...
Click to collapse
So, you are mad because you overpaid for the phone???
What is your time worth? Seems like a lot of time wasted over something so trivial.
I wanted to see if anyone had noticed the back cover being creaky when you lightly pressure it about one inch below the camera on left side? It squeaks pretty noticeably when you squeeze it. Had the phone since 21st but I just noticed after a long phone call. It seems solid elsewhere other than there. Or is it just me being paranoid, since I came from a Droid X and that thing was built like a tank? I really like the phone, so don't want to go exchange if this is expected with polycarbonate builds. Thanks.
Not here. Solid as a rock and no creaking.
adrynalyne said:
Not here. Solid as a rock and no creaking.
Click to expand...
Click to collapse
Mine is creaking like a mother on the bottom left corner. I just noticed it today! Ugh I hate to exchange for something like this but its so annoying.
One of the first things I did when I got it was press on it all over. Bummer if it creaks for you.
majorminus said:
Mine is creaking like a mother on the bottom left corner. I just noticed it today! Ugh I hate to exchange for something like this but its so annoying.
Click to expand...
Click to collapse
Well, I tried to exchange it today with no luck. At the store in my town the dude said they all do it. I said no way. I said bring out a new one and prove it. They couldn't replicate the creaking so the next excuse was that my phone was a corporate line and I wasn't authorized to change device id. I was like you're kidding me? And he try to sell a case so I could cover the noise. Not making this up!! I'll call our corporate rep on Monday and facilitate the exchange thru them. But it is stupid when you have a corporate store in town and they are utterly useless in costumer service.
When I press on my phone in the exact spot you mention it clicks. This is the first time it's happened. I figured it that if I press on it on a table it doesn't click, only if I hold it in my hand, so it has to do with the flex between my fingers. It sounds like it's the trim around the camera lens. I'm not worried.
Sent from my HTC6435LVW using xda app-developers app
Mine sounds like its 100 years old already. It creaks around the bottom corners like crazy. It drives me nuts...
iOSh8er said:
Mine sounds like its 100 years old already. It creaks around the bottom corners like crazy. It drives me nuts...
Click to expand...
Click to collapse
MIne too, anyone know of a way to fix it? I got mine off ebay so I cant take it back but the noise drives me insane.
Have you guys dropped the phone or something because I've had mine for a while and no creaking for me.
Sent from my HTC DROID DNA.
Itzvik said:
Have you guys dropped the phone or something because I've had mine for a while and no creaking for me.
Sent from my HTC DROID DNA.
Click to expand...
Click to collapse
Same here. No sounds whatsoever.
Sent from my HTC6435LVW using xda app-developers app
Itzvik said:
Have you guys dropped the phone or something because I've had mine for a while and no creaking for me.
Sent from my HTC DROID DNA.
Click to expand...
Click to collapse
Nope and I am sure others haven't as well that squeak. My first DNA did not, but I got the red employee edition and for the first two days it was fine then squeaked like it was 100 years old. HTC is known for this, there was a big thread on the HTC Incredible on androidforums that talked about the squeaky back, my wife's One X squeaked as well. Also there is a thread on the GS3 about the same problem, it happens with a lot of electronics even if they are taken good care of.
It is really just like any other device, some will have a flawless device others will have some problems. I baby my phone more than most others and unfortunately this time I was one with a squeaky back.
wolfedude88 said:
Nope and I am sure others haven't as well that squeak. My first DNA did not, but I got the red employee edition and for the first two days it was fine then squeaked like it was 100 years old. HTC is known for this, there was a big thread on the HTC Incredible on androidforums that talked about the squeaky back, my wife's One X squeaked as well. Also there is a thread on the GS3 about the same problem, it happens with a lot of electronics even if they are taken good care of.
It is really just like any other device, some will have a flawless device others will have some problems. I baby my phone more than most others and unfortunately this time I was one with a squeaky back.
Click to expand...
Click to collapse
Naw bro I hold my phone more than I hold my nutz...
AND that's a lot! But all jokes aside I baby my phone way to much.
Sent from my HTC DROID DNA.
RBB_2012 said:
Well, I tried to exchange it today with no luck. At the store in my town the dude said they all do it. I said no way. I said bring out a new one and prove it. They couldn't replicate the creaking so the next excuse was that my phone was a corporate line and I wasn't authorized to change device id. I was like you're kidding me? And he try to sell a case so I could cover the noise. Not making this up!! I'll call our corporate rep on Monday and facilitate the exchange thru them. But it is stupid when you have a corporate store in town and they are utterly useless in costumer service.
Click to expand...
Click to collapse
that's how corp lines are though man. my boss can't do anything through customer service or in a store, he has to go through the corporate line to do it.
jayochs said:
that's how corp lines are though man. my boss can't do anything through customer service or in a store, he has to go through the corporate line to do it.
Click to expand...
Click to collapse
I learned that, then another store in town restored my faith. Long story short I had to return the first exchanged phone due to dust specs in between the glass and lcd. I've never seen something like it so I took to a store in town and they exchanged for another with no apparent defects. Got lucky on this one as it is perfect so far. Needless to say, I like the phone and I'm happy that the store made it right, but I'm disappointed with quality of HTC. To have to go thru three phones is annoying and time consuming. Doubt will get another phone from them in future.
The manager at store was fantastically helpful, and basically said that HTC had this issue with his previous phone. No matter what he did the cover would make noise. I've never opened the DNA but is seems to me that they are not setting the phones correctly on "frame" because even the second one had creaking on the lower right corner. So for the other posters, I do not know of any way of fixing or if it can be fixed at all. I know that it was annoying every time I picked up phone. As with anything else, there are disadvantages of being first adapters
nice nice..yeah a lot of people with nexus 7's had this same squeek problem too.
Well, this is general, why not tell the story of how I acquired the Galaxy S 4 (more or less my android story in general).
I don't have the best of luck with phones. That's for sure. Back in the summer of 2012 when my two year contract with the LG Envy Touch was just about over I broke it. Somehow along the lines of dropping it, leaving it in the rain once, etc... let's say I take much better care now. So, I went out on the hunt for a new phone. At the Verizon store I was debating between the Droid Maxx and the iPhone 4S, when one of the workers came up to me (thank goodness he did, I'm glad I'm not stuck with the iPhone). He asked what kind of phone I was interested in an I told him what I was looking at. Immediately he took me over to the Galaxy S 3, saying this is something worth the look. I fell in love. It was what I wanted, what I needed.
A year goes by with my lovely Galaxy S 3. Not a scratch on it's face, not a drop to it's name. I cherished the phone and used it for my everyday needs. Then comes the day when I went on a run without my armband. Normally I put my S 3 in an armband, bag, pocket, or anything but for some reason I didn't that day. I was holding my phone in my hand, as I had done before, and was running through the neighborhood. Then, I started to get a little tired and without thinking went to stretch my arm when my phone flew from my grip. ****. Cracked screen.
Not wanting to risk breaking my phone even more I took it to Verizon. They gave me the number and told me to make an Asurion Insurance claim. Since I had the $100 deductible that's what I did. Once on the website I was informed that they no longer had my Blue 32 GB Galaxy S 3 in stock. I was pretty bummed and had to look at the other two options. The first was a White 32 GB Galaxy S 3. OK, I compared the details and something about it wasn't right. The battery life much less and some other odd things. Fine, I looked at my other option. A Black 32 GB Galaxy S 3. Wait, that's not right, there is no Black S 3 for Verizon or any carrier I thought. I took a closer look, Black 32 GB Galaxy S 4. Well, well, well. Now what would be the smart decision, a seemingly worse S 3 or the new and improved S 4. I think you know what choice I made.
Fast forward two days when my S 4 is supposed to arrive. It gladly does and I am so very happy to activated it. I turned off my S 3 after the final goodbyes and what not, put the battery in the S 4 and turned it on. Something isn't right. The loading process went OK, but there is something wrong with the screen. It had this ugly, thick, brown looking film on my screen. Not like the plastic that comes on the screen, but actually inside of the phone that's only noticeable when you turn it on. I go through the whole installation process and it doesn't go away, I change the brightness, anything desperate to fix it, nothing. I do some research and it states how it is a hardware connection issue, but there was no report of brown screens, only green ones. I guess it was the same issue.
Slightly-enraged that my good luck had gone bad I called up Asurion. They told me everything I should do to try and fix it, but nothing worked. So, they offered to send me a new-new S 4 free of charge. I happily agreed. Another two days go buy and my new-new phone has arrived. Finally, everything was working fine and here I am, happy with my fully functional S 4. I guess in the end my luck really did shine through.
Hope you guys didn't mind the story, and I think it would be cool if you guys shared how you got from your start with android to the Galaxy S 4.
Buy a otter box commuter... Baby that thing.
Sent from my SCH-I545 using Tapatalk
chrishoyt2012 said:
Buy a otter box commuter... Baby that thing.
Sent from my SCH-I545 using Tapatalk
Click to expand...
Click to collapse
Yeah I will, I had a commuter for my S 3 but the buttons annoyed me for a little bit so I put my Incipio case back on. I would say the case was good for little bumps but when I dropped the S 3 I dropped it hard.
I have the commuter on my S4 dropped it many times...are you talking about the power/standby volume buttons?
Sent from my SCH-I545 using Tapatalk
chrishoyt2012 said:
I have the commuter on my S4 dropped it many times...are you talking about the power/standby volume buttons?
Sent from my SCH-I545 using Tapatalk
Click to expand...
Click to collapse
Yup, I'm a weakling It took me a while to adapt, I just didn't like the feel.
I don't know why I expected a life or death situation in this story.
Sent from my SCH-I545 using Xparent Skyblue Tapatalk 2
Please take this to the sticky, which is off topic about other devices and upgrading etc...http://forum.xda-developers.com/showthread.php?t=2406733
So first 2-3 days with the device I kept noticing more and more issues since its been out of the box. I'm really particular with anything I own and if I'm paying money for it then I expect nothing but the best, and I'll take care of my belongings the same.
As soon as I unboxed it I noticed that some of the edges of the metal finish were unevenly colored and scratched. The dark plastic fillers on the back had patches in them and were discolored also. I told myself I wouldn't be so nitpick-ey about those. Moving on...
Later once I setup the phone I realized the power button's right side was completely sunk in, while the volume rocker was also uneven, with the Volume up Side sticking out of the device, and the Volume down Side completely flush with the device.
Concerned I took it to the closest AT&T store where I've become quite friendly with some of the sales associates there. Just wanted to get an opinion as to whether I should live with these imperfections (it would have drove me crazy). I showed it to one of them and they urged me to call AT&T support and try to set up a buyers remorse period exchange straight away.
It took two hours to deal with AT&T customer service on the phone, but it was worth it. I'm shipping this one back and they're gonna priority ship out another one soon. The representative told me they've been getting a few calls regarding such hardware issues.
I'm interested to see if any of you have had any issues yet so far. And if this is a isolated situation with a few devices manufactured at different warehouses.
As with any new product launch, there are going to be some bad ones that slip through the cracks in the rush to get the product to consumers as quickly as possible. I'm glad you got your fixed rather easily, though!
Bammeh said:
As with any new product launch, there are going to be some bad ones that slip through the cracks in the rush to get the product to consumers as quickly as possible. I'm glad you got your fixed rather easily, though!
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Yes of course I completely agree with you. With a few product launches recently and the ones I've bought right when they were released have had issues out of the box or after major updates. The XboxOne, PS4, Retina iPad Mini, 5S etc have given me a little trouble out of the box or after their big updates, but they're still premium devices. Same with the HTC M8 that's why I didn't make too big a deal about it and seek to get my money back. I just asked for an exchange that's all. The rep that helped me, he urged me to ask for a replacement. This device is going to my daily driver for the next year and a half or so. Really happy with it minus the little issues thus far. Best mainstream android device I've ever used.
Sent from my HTC One_M8 using Tapatalk
My M8 was random rebooting every so often. It was enough to notice it as a problem. I did a factory reset, problem still persisted. AT&T gladly exchanged and now I'm good to go ???
Sent from my Nexus 7 using Tapatalk
SO far I have the power button stick on me a few times. Pressing it a few times seems to get it to go back to normal.
Also once while on a call, afterwards the phone would not sleep. Powered the phone off. Ever since phone has been running smooth.
Glad you were able to get it exchanged. I've had mine for a few days and while there are no critical flaws, I do see some scratches that I most definitely did not cause and were there out of the box. I also know what you mean by the uneven banding because I have that too, it's very minor though. There are 2 surface scratches on the back that aren't noticeable unless you have really good eyes (which I do) and a very small chip at the front around the bezel that is impossible to cause naturally. I'm trying to tell myself I shouldn't be so picky because I've already unlocked the bootloader and put a custom rom on it and I assume if I want to exchange it at Best Buy I'll have to put the stock rom back on and lock the bootloader. I'm on the fence. I don't exactly want the Best Buy employee to think I'm crazy if I take it back plus it all takes up my time so I'm trying to tell myself it doesn't matter. If I caused the scratches I'd just live with it but it annoys me that they were there out of the box. Please tell me I'm crazy or I might actually go for an exchange.
Just got mine the other day and found a couple issues with it.
The top panel just below the front camera is pushed out a bit so there's sharp edge and stuff is already getting caught under it. You can push it down and make it flush but it pops back up after a while. Also my touchscreen will just randomly stop responding to touch. Going to reset to back to stock and exchange it later this afternoon.
pingy1030 said:
Glad you were able to get it exchanged. I've had mine for a few days and while there are no critical flaws, I do see some scratches that I most definitely did not cause and were there out of the box. I also know what you mean by the uneven banding because I have that too, it's very minor though. There are 2 surface scratches on the back that aren't noticeable unless you have really good eyes (which I do) and a very small chip at the front around the bezel that is impossible to cause naturally. I'm trying to tell myself I shouldn't be so picky because I've already unlocked the bootloader and put a custom rom on it and I assume if I want to exchange it at Best Buy I'll have to put the stock rom back on and lock the bootloader. I'm on the fence. I don't exactly want the Best Buy employee to think I'm crazy if I take it back plus it all takes up my time so I'm trying to tell myself it doesn't matter. If I caused the scratches I'd just live with it but it annoys me that they were there out of the box. Please tell me I'm crazy or I might actually go for an exchange.
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Honestly you're lucky it's Best Buy. I've done multiple exchanges there before for each: MacBook, Xbox One and iPhones. They did it easy no questions asked. At least in my case. If I were you I'd exchange it. No excuses for the device to be that scratched up and imperfect out of the box. Also remember to check for Dead Pixels, Volume Rocker, and Power Button issues.
Sent from my HTC One_M8 using Tapatalk
rahtrip said:
Honestly you're lucky it's Best Buy. I've done multiple exchanges there before for each: MacBook, Xbox One and iPhones. They did it easy no questions asked. At least in my case. If I were you I'd exchange it. No excuses for the device to be that scratched up and imperfect out of the box. Also remember to check for Dead Pixels, Volume Rocker, and Power Button issues.
Sent from my HTC One_M8 using Tapatalk
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Thanks for the advice. For a little bit today I was determined to go get an exchange but I kind of buffed out the worst scratch (which was only like 3mm) with a nail buffer so I think I'll just save myself the trouble of putting the phone back to stock, having to take it to best buy, and re-flashing the new phone. Plus I did not take a backup of the stock AT&T rom. I don't know if someone has posted it in the forums, I'm going to look, but it's just such a drag to go through with putting it back to stock then an exchange.
The volume rocker doesn't sit 100% parallel but it's very close, the power button has no issues, and the bezel is pretty well flushed with the speaker grills. I think I'll just keep this one, I am also afraid that the new one might even have worse problems. HTC needs to get their quality control tighter because I have had tons of devices but never a problem out of the box.
Next time I buy a phone I am going to make sure I check the condition thoroughly. Or at least check it before I root and flash a rom. When I got the M8 I just grabbed it and went...
So I said I wasn't going to exchange it but I was still annoyed by the flaws and I was approaching my 14 days.. took it to Best Buy today without putting it back to stock and was able to exchange it. They just switched out the SIM card and gave me a new one, but they did reiterate that they don't normally do it for scratches and they were making an exception. I could totally tell they didn't believe it was the manufacturer's fault, but they didn't give me attitude and were nice. They didn't look at the software or boot screen in the old phone so they didn't even see that it was unlocked and rooted. They mentioned it was getting sent back so HTC is going to have to deal with it, which they should have to because the one I exchanged for is totally perfect. I didn't realize the other one was even more problematic than I thought until I saw how well constructed this one is. The volume rocker doesn't fumble around, the screen is set perfectly leveled with the speaker grills, no scratches on bezel or back. This is how they SHOULD come, every single one of them. In the future when I get HTC phones I am going to examine it right then and there so I don't have to go through the trouble of sounding asinine while trying to explain what the store employees surely think are non-problems.
I don't think I would've made the exchange without this thread though so thanks. I'm now free to enjoy the awesomeness of this phone without being held back by structural annoyances.
The top panel just below the front camera is pushed out a bit so there's sharp edge and stuff is already getting caught under it. You can push it down and make it flush but it pops back up after a while.