Message - Galaxy S III Q&A, Help & Troubleshooting

I have recently purchased an S3 and I am quite happy with it except it is showing one unread message and when you open messages there is not any unread messages.
I have managed to clear it by rebooting my phone and then when I receive another SMS it goes back one unread even though I have read.
How do I clear this annoyance.

sandy0810 said:
I have recently purchased an S3 and I am quite happy with it except it is showing one unread message and when you open messages there is not any unread messages.
I have managed to clear it by rebooting my phone and then when I receive another SMS it goes back one unread even though I have read.
How do I clear this annoyance.
Click to expand...
Click to collapse
Are you using the stock messaging app? I bet you're not... If you have a third-party SMS app, the stock messaging app will continue to register and notify about new messages received, even if they've been read in the third-party app.
To resolve this, just switch off notifications in the stock messaging app.

This is a bug in the firmware, it has been fixed you just need to wait for the OTA to be pushed to your phone

anthropolyte said:
Are you using the stock messaging app? I bet you're not... If you have a third-party SMS app, the stock messaging app will continue to register and notify about new messages received, even if they've been read in the third-party app.
To resolve this, just switch off notifications in the stock messaging app.
Click to expand...
Click to collapse
No. This is a problem with some S3s. Check this: http://forum.xda-developers.com/showthread.php?t=1705015
My colleague had this issue and I played around with it on Friday without success but she says that the issue was resolved on Friday and she has received several messages and calls but the 1 is not stuck on the icon after reading the message anymore. I am at a loss as to what I did...

Related

[Q] Duplicate SMS Notifications

Nevermind.. Solved it.
Could you post the Q&A for others who may search this? I was JUST posting about duplicates in another SMS thread.
I'd assume it's just because he has multiple apps that alert him when an SMS arrives. If you download handcent you'll get 2 notifications unless you turn them off on one of the apps.
Ahh, I'm getting the same sms messages a few times in the stock app... I'm guessing its user error on their end since it does not happen all of the time.
I've been using Handcent since day one and I made sure to turn notifications off on the default SMS app. Apparently Beautiful Widgets was causing me to get notifications from both apps even though alerts were turned off. Uninstalled the beautiful widgets app and everything returned to normal. Dunno what went wrong.

[Q] Text messages not appearing

I have Google Voice integration set up via Sprint (and I'm using the default text message handler).
For some reason when I have a conversation actually open on the screen I can get a text message (sound and vibration), and the message bar at the top will preview it, but it's not showing in the actual conversation.
I've missed several MMS this way (as well as normal texts).
Craysh said:
I have Google Voice integration set up via Sprint (and I'm using the default text message handler).
For some reason when I have a conversation actually open on the screen I can get a text message (sound and vibration), and the message bar at the top will preview it, but it's not showing in the actual conversation.
I've missed several MMS this way (as well as normal texts).
Click to expand...
Click to collapse
yea, if i read your post right, it sounds like the same bug i've been experiecing. def an odd bug in the htc sense messaging app they provide as stock software. i'm also using gv thru sprint integration. usually hitting the back arrow to exit the conversation and move back to the sms inbox then allows the new message to populate.
because of this bug i've now developer the habiting of exiting all conversations and going back to the inbox before turning the screen off or switching programs.
if you're experiencing a different bug, could you perhaps provide more detail?
Pretty much the exact same thing except it never comes back, even if I hit back and go back into it.
I'll give another messaging app a try.
Craysh said:
Pretty much the exact same thing except it never comes back, even if I hit back and go back into it.
I'll give another messaging app a try.
Click to expand...
Click to collapse
oh how odd the message doesn't appear when you exit the conversation..
perhaps there is an issue with the sms-mms database the app is using. the only easy solution there would be to wipe the database it is using and start fresh. i don't think there are any tools for analyzing the sms-mms database used by the htc messaging app as the sms-mms databased used by the aosp messaging app is different.
if wiping the database doesnt clear the issue, then it would appear most definitely to be a htc messaging app bug.
also, the nice option with google voice is you can check the gv app on your device to see whether or not the actual message came all the way through. if it appears in gv, but not in htc stock messaging app, thats def a bad sign for the htc messaging app (assuming you have good cell signal).
perhaps one of the developers might be encouraged to take a look into the app and see if its a bug they're able to fix through decompiling and recompiling the app.
Handcent seems to have fixed the issue.
I wouldn't be able to check Google Voice since the issue seems to have been most prevalent on MMS messages.
I've had lots of issues with Google Voice integration. I would randomly stop getting text messages for 1-2 hours at a time, every 2-3 days. If I checked Google Voice the messages were there, but they never came in on my phone. I could send messages to other carriers just fine. I couldn't get their messages though. Sprint was no go both ways.
After I deactivated Google Voice, the issue went away. Sucks, I'd love to use the application.

[Q] Notifications not 100%

Hi,
I'm on a international i9300 with MS Team HD 12.1 rom, so using Android 4.2.2. Also use GO SMS
My issue is that sometimes when I receive a text, I get the notification as usual but the notification does not appear on the notification bar, and the text is not added to any conversation. When I launch my sms app, go sms, sometimes it does then get "processed" as usual so I receive the text. However sometimes the text is lost which is nuisance obviously.
I believe on the stock rom I was having no issues with a similar combination of apps (more to follow on this) but have done with both HD 12.0 and 12.1
I initially though it was an issue with the lightflow app, which received the notification and was holding it in some way, however I have now disabled that and believe the issue is still present. Therefore I now believe it is either the go sms app itself, or possibly a UCCW widget I have which shows the number of unread sms messages that could be "holding" the message. I'm not really able to troubleshoot this fully as I don't have another phone to text myself.
If anybody is familiar with lightflow's debugging logs I'd be willing to send them, and just to note, the debugger widget does show that the SMS notification is on, even when the text has not been "processed". My led will stop blinking once any conversation has been loaded on go sms.
Is anyone able to shed my some light on this?
Cheers
Coldieee said:
Hi,
I'm on a international i9300 with MS Team HD 12.1 rom, so using Android 4.2.2. Also use GO SMS
My issue is that sometimes when I receive a text, I get the notification as usual but the notification does not appear on the notification bar, and the text is not added to any conversation. When I launch my sms app, go sms, sometimes it does then get "processed" as usual so I receive the text. However sometimes the text is lost which is nuisance obviously.
I believe on the stock rom I was having no issues with a similar combination of apps (more to follow on this) but have done with both HD 12.0 and 12.1
I initially though it was an issue with the lightflow app, which received the notification and was holding it in some way, however I have now disabled that and believe the issue is still present. Therefore I now believe it is either the go sms app itself, or possibly a UCCW widget I have which shows the number of unread sms messages that could be "holding" the message. I'm not really able to troubleshoot this fully as I don't have another phone to text myself.
Is anyone able to shed my some light on this?
Cheers
Click to expand...
Click to collapse
if you have too many messages, sometimes this might happen. if that is not true, try re-flashing the rom by fully wiping before and after the installation. backup if you'd like to.
:good:
sriram231092 said:
if you have too many messages, sometimes this might happen. if that is not true, try re-flashing the rom by fully wiping before and after the installation. backup if you'd like to.
:good:
Click to expand...
Click to collapse
Well I had around 9K messages, and a few thousand were from a mistake when backing up leading to duplicates, so that would tie-in with the timing of changing roms, so hopefully that is the issue and I'll start clean and see what happens!
Many thanks

Incorrect unread SMS count

I use Hangouts as my default SMS app in my Nexus 5.
No matter what I do, all the themer widgets seem to think I have 2 unread SMS messages. I don't.
Is there any way I can get the themer widgets to show the correct unread count?
I've had the same problem a few times. You do actually have to unread messages somewhere. You may have archive them or deleted them.
mzmtg said:
I use Hangouts as my default SMS app in my Nexus 5.
No matter what I do, all the themer widgets seem to think I have 2 unread SMS messages. I don't.
Is there any way I can get the themer widgets to show the correct unread count?
Click to expand...
Click to collapse
What RED said is correct, also check that it isn't showing SMSs from other accounts.
ThemerSupport said:
What RED said is correct, also check that it isn't showing SMSs from other accounts.
Click to expand...
Click to collapse
I noticed this as well. It seems to be due to the Android SMS Messaging app on my phone showing the message as unread even though my current default sms app (hangouts) has no unread messages. the only way I have found to clear the unread flag is to set it the original sms app back to default then click on the message and read it then set hangouts back to deafault. Or once I've determined which thread is the culprit (via opening the default app, then going to hangouts and deleting that thread it clears the flag. Not ideal, since there's a reason for keeping history, but it keeps my OCD nature of having an unread message from having a fit.....
I would be interested if anyone has found a fix for this as opposed to my work around.
ej_hz said:
I noticed this as well. It seems to be due to the Android SMS Messaging app on my phone showing the message as unread even though my current default sms app (hangouts) has no unread messages. the only way I have found to clear the unread flag is to set it the original sms app back to default then click on the message and read it then set hangouts back to deafault. Or once I've determined which thread is the culprit (via opening the default app, then going to hangouts and deleting that thread it clears the flag. Not ideal, since there's a reason for keeping history, but it keeps my OCD nature of having an unread message from having a fit.....
I would be interested if anyone has found a fix for this as opposed to my work around.
Click to expand...
Click to collapse
Thanks for the update! We'll pass it onto our devs. For now we don't have a fix, but an update should be released this week that may help.
- Marco

S9 messages app bug?

Ok so I have a weird problem to report. After installing the latest Oreo update over-the-air from T-Mobile this morning, I installed the Galaxy S9 messages app from apkmirror.com, the one with the blue icon.
The messages that functions normally like you would expect it to but any time I get a text message from my wife who has a Galaxy S9, I get the text message twice. This issue can only be reproduced by receiving a text message from My Wife and nobody else.
I have been searching for a solution to this problem and I have already wiped the apps data and cache multiple times but nothing has fixed the problem.
Has anybody who has installed the S9 messages app from apkmirror.com run into the same problem and if so, how have you fixed it?
Update: it seems I'm getting duplicates from all my friends who have T-Mobile android devices, regardless of manufacturer or software version.
This happens randomly to me as well, it doesn't happen all the time but I think it is from those on tmobile as well that send me messages. I'd wait and see if it just clears up on its own. Or switch to another messaging app.
johnny tsunami said:
This happens randomly to me as well, it doesn't happen all the time but I think it is from those on tmobile as well that send me messages. I'd wait and see if it just clears up on its own. Or switch to another messaging app.
Click to expand...
Click to collapse
I have since uninstalled the updated version of Samsung messages and the bug is no longer present.
I was hoping for a solution or work around that didn't involve uninstalling the update but perhaps it's a bugged version of the app. I'll keep my eyes peeled for a newer version, hopefully one from a note build and not an s9 build.
dharvey4651 said:
I have since uninstalled the updated version of Samsung messages and the bug is no longer present.
Click to expand...
Click to collapse
If you don't mind sharing - how did you uninstall the updated Messages app? I have the same sporadic duplicate thing going on, so want to go back to stock app. Thank you
roborob1969 said:
If you don't mind sharing - how did you uninstall the updated Messages app? I have the same sporadic duplicate thing going on, so want to go back to stock app. Thank you
Click to expand...
Click to collapse
Go to settings > apps > messages and click the 3 dot menu button and click uninstall updates.
Update! I have officially figured out what is causing the duplicate text messages after updating to the latest messages app.
In the newest releases, like the ones that came on the S9 and S9+, samsung integrated the message service app into the messages app. This, for some, is causing duplicate text messages when receiving messages from people who are on the same service provider who's devices also have advanced messaging with chat features.
To fix the problem of duplicate texts, you will need to purchase and install package disabler pro ($2.50 - don't be cheap...) from the play store and disable message service app and reboot.
https://play.google.com/store/apps/d...pdp.singleplay
That's all there is to it enjoy no longer getting duplicate text messages just as I am.
Happy Tuesday!

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