Phone turns off randomly - Sprint HTC EVO 4G LTE

Im on 1.3 mean rom and havent updated anything.
I dont have overclock either.
If im in a call or something it juat randomly reboots. How would i solve this
Sent from my EVO using xda premium

bamp

This might sound crazy but I had the same issue. Mine was the otterbox commuter case was sticking to the power button a bit and powering off my phone and rebooting. Did you put a new case or something on it?
Sent from my EVO using xda app-developers app

Dont use a case. Updated to 1.7 hopefully it stops
Sent from my EVO using xda premium

i kno its a pain in the a$$ but sometimes running an ruu back to stock and then rerooting the phone helps... worst case.. i did that when my evo 3d kept acting up like that.. and it helped...

Happened again today. Super annoying. If it happens again im going to sprint and demanding a new one
Sent from my EVO using xda premium

Try wiping everything including factory reset then reflash rom.

I did do that. Idk what the problem could be
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afgomar said:
I did do that. Idk what the problem could be
Sent from my EVO using xda premium
Click to expand...
Click to collapse
Mine does this as well. I talked to HTC and they said if you don't LTE in your area, Sprint LTE that is but have Verizon LTE, your phone may be trying to latch on to the Verizon LTE, and since it can't quite connect it attempt to push more power to the LTE antenna to get it to connect, in doing so, it eventually pushes it pass a threshold and causes the phone to reboot. Apparently the issues seems to be popular in areas where there is no Sprint LTE and other LTE available. Sounds like a software issue on HTC's end, that will hopefully get fixed.
For now, you can try and go a *#*#4636#*#* and change your network to CDMA Only or EVDO Only and see if that keeps it from rebooting. (when you change to CDMA only, make a call right away otherwise you might not get incoming calls or texts)

I dont make many calls but the few calls i usually do make or receive are important and i would hate having to switch that. U think it will work if i turn off mobile network in the drop down settings???
Im in los angeles btw and i think verizon lte is live here
Sent from my EVO using xda premium

Related

Possible network issues

I live in a 3g only area, and today my phone has started showing 4g sporadically.
When the phone shows 4g my data stops working and then all data cuts out and 3g comes back.
I'm running viper Rom with snuzzo kernel. Could this be a software issue? The Verizon website does not have my city listed for current or upcoming 4g availability.
Sent from my ADR6425LVW using xda app-developers app
iHateWebOS said:
I live in a 3g only area, and today my phone has started showing 4g sporadically.
When the phone shows 4g my data stops working and then all data cuts out and 3g comes back.
I'm running viper Rom with snuzzo kernel. Could this be a software issue? The Verizon website does not have my city listed for current or upcoming 4g availability.
Sent from my ADR6425LVW using xda app-developers app
Click to expand...
Click to collapse
if you know you are in a city with no 4g and dont plan on getting it soon, why not change it to CDMA only? The phone might think its getting a signal from a 4g tower and its causing it to switch like that
synisterwolf said:
if you know you are in a city with no 4g and dont plan on getting it soon, why not change it to CDMA only? The phone might think its getting a signal from a 4g tower and its causing it to switch like that
Click to expand...
Click to collapse
This has never happened before today, so I was hoping it was me getting 4g in my area.....
I tried the cdma only setting, and my data as a whole is spotty now. My wife's thunderbolt is doing the same thing now.
Is this what its like when they flip the 4g switch? Does anybody else remember when 4g came on in there area?
Sent from my ADR6425LVW using xda app-developers app
iHateWebOS said:
This has never happened before today, so I was hoping it was me getting 4g in my area.....
I tried the cdma only setting, and my data as a whole is spotty now. My wife's thunderbolt is doing the same thing now.
Is this what its like when they flip the 4g switch? Does anybody else remember when 4g came on in there area?
Sent from my ADR6425LVW using xda app-developers app
Click to expand...
Click to collapse
they might be testing the 4g radio in your area and it that might be causing it. give it a couple of days, if it doesnt fix you might want to as a vzw rep. for me it was back when tbolt launched when we got 4g
What ROM are you using? I know that on some ROMS, like cyanogenmod, it's actually best to keep phone on the setting that supports multiple data modes.
I live in a town of 15k and we just got 4G, so u may get it after all...
Sent from my Rezound using Tapatalk 2

[Q] Error code 1233 when updating profile/prl

Last night I decided to try to update my prl through the updater in Sense and I got an error code 1233. Called sprint tech support and spent an hour trying to get it fixed. The tech ended up just sending me a new phone, which a huge buzz kill because I've had hboot 1.12 since the beginning with s-off. Was running toasted-deck from irc, and I don't know if that had anything to do with my phone getting screwed up so I figured I'd ask if anyone else has had this problem? I want to unlock this new phone when I get it too, and I'm really going to miss TD if this is a common problem.
I got the same thing while trying to update my firmware.
Sent from my EVO using Tapatalk 2
malicenfz said:
I got the same thing while trying to update my firmware.
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
OF wouldn't accept a new phone there's a method of fixing it with WiFi and checking HTC updates then rebooting
cm10ed 3VO
I was getting this too. I had to run an errand up to another major city north of where I live. While there, I figured I'd give it a shot again, and it worked there. If you get the opportunity, try running it in a different area from where you tried.
I'm surprised that they are sending you a new phone for this.
Sent from my EVO LTE using xda app
pbedard said:
OF wouldn't accept a new phone there's a method of fixing it with WiFi and checking HTC updates then rebooting
cm10ed 3VO
Click to expand...
Click to collapse
I searched high and low for a fix before I even called Sprint Tech. Any chance you can point me in the right direction? I'll just send them their locked down phone back if I can fix this one.
sslbaron said:
I was getting this too. I had to run an errand up to another major city north of where I live. While there, I figured I'd give it a shot again, and it worked there. If you get the opportunity, try running it in a different area from where you tried.
I'm surprised that they are sending you a new phone for this.
Sent from my EVO LTE using xda app
Click to expand...
Click to collapse
Unfortunately I did try in a few different areas. I live in Cincinnati and go to school in Dayton, but got the same error in both places. I really wonder how this even happened because I never had a problem running AOSP on my OG EVO so I don't think that could be it.
I had this happen on my 3D and when it did work it only connected to Verizon....weird I know and even the tech couldn't believe but I did a data reset on it and never had that problem again.
Sent from my EVO using Tapatalk 2
So I was on stock with goodies and just out of curiosity switched to mean rom to try and activate my phone. The activation went off without a hitch and now my phone is working perfectly again. So pumped.
if u were able to do it before then all of sudden u can't, it must be sprint
Sent from my EVO using xda app-developers app
I get the error code also, im on flex 2.18 I'm gonna try a different rom tomorrow to see if it still does it, another thing that's driving me crazy is when i call my wife's or my brothers phone it rings once then goes to a busy signal i have to force my phone to roam to call them and it only happens when i call one of them and all three phones are on my account
Sent from my EVO using xda premium
josh030181 said:
I get the error code also, im on flex 2.18 I'm gonna try a different rom tomorrow to see if it still does it, another thing that's driving me crazy is when i call my wife's or my brothers phone it rings once then goes to a busy signal i have to force my phone to roam to call them and it only happens when i call one of them and all three phones are on my account
Sent from my EVO using xda premium
Click to expand...
Click to collapse
Are you using Google voice? I've found that GV messes things up like that.
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mmhama2 said:
Are you using Google voice? I've found that GV messes things up like that.
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
OK i flashed to mean rom and now I'm able to update prl and profile without getting the error, as for the busy tone it was gv, i signed out of gv the calls went thru then i signed back in and get the busy signal again, which sucks because that's never happened before till now.
Sent from my EVO using xda premium
I had the same problem a few days ago. I was Running CM10 and switched over to Stock w/ Goodies to update my PRL and Profile so i can take advantage of LA's new LTE network but i kept getting that error. I ended up unrooting and relocking my phone and restored to complete stock after that it updated fine the first time. I doubt being rooted prevents you from updating either the PRL or Profile.
I was getting the same error code at work. I googled the code ansomeone said it was a connection problem. I believe this because I never get a good signal at work. When I got home my prl updated. I'm on meanrom.
Easy Fix
Turn off WiFi and LTE radio (CDMA only) and try it. You should be able to update the PRL and Profile.
As "zAcHcOmA" mentioned, I also gave them a Thanks for it.. I had the same issue with "Error Code 1233".
My problem started when I noticed every incoming call I tried to answer thru the Handset would basically act as if I missed the call. Seems I didn't have an issue answering through Blue Tooth though. Not exactly sure what is causing this. I'll keep an eye on it after updating my PRL & Profile. Anyways, I did the following and was able to update both PRL & Profile..
1. Make sure Wireless is off
2. Set network to by going to Settings - Mobile Data - Network Mode "CDMA only"
3. I was then able to update both PRL & Profile through System Updates and I then rebooted my phone.
I'll now find out if my issue is resolved or if I still have on going issues.

Network connectivity issues

Hey guys, i have no idea what has happened, but i no longer have 4g on my phone.
First, it takes forever to actually connect to Mobile data. It shows that mobile data is on, but it says "disconnected" for at least a minute or two. Second it only connects to 3g when i know im in a 4g area, and have always gotten 4g.
I have it set to LTE/CDMA mode and have sprint connnections optimizer turned off. I have also updated prl/profile to no avail. Please help
Thanks
It's been around the posts lately about the growing problem. Try ##3282#, profile, change to 1, hit menu, commit modifications... Maybe that will help.
Sent from my EVO using Tapatalk 2
Thanks, it was already set on 1.
Sent from my EVO using xda app-developers app
Well... I'm in the same boat man. But I'm actually going on a couple hours of constant lte. Man, I did everything in the book. ##786# reset, hundreds of profile and prl updates...
I flashed back to an old nandroid of superlte and its been working.
Sent from my EVO using Tapatalk 2
I'm basically having the same issue. The other thing on my end is I can't update prl or profile. This sucks.
Sent from under your bed...
This happened to me the other day. What i did was turn off my mobile data and put my phone on airplane mode for a few minutes. Then i turned everything back on and my LTE worked.
Woke up this morning and my 4g was back! Guess its a tower or software issue. It seems to be randomly disappearing for no reason. Hope you guys get it solved cuz if not then the phone should've been called EVO 3G if its gonna act like this. I'm sure I haven't seen the last of this problem
Sent from my EVO using xda app-developers app
Been having similar issues for the last day or so as well. It sometimes requires me to restart the phone entirely before I get LTE back. Where are you guys around? Chicagoland area here.
Sent from my EVO using Tapatalk 2
I'm in the Dallas/Fort Worth Texas area
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bennyboy78 said:
I'm in the Dallas/Fort Worth Texas area
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Click to expand...
Click to collapse
Im in Dallas and since middle of December i can say that my Data speeds have gone back to pre network vision days..
Right now, in my office with the 4G icon, im getting less then a meg down and between 1 and 2 megs up.
Thats 3G speeds..
Its aweful..

LTE connection trouble

Having issues connecting to LTE, have to toggle airplane mode on/off for it to switch back into 4g? anyone know any workarounds or anything
You may get more responses if you gave some back ground info. Sense or aosp rom. Was it working before? Does it work fine for a friend?
It may be your phone or maybe you are on a fringe area.
Sent from my PC36100 using xda app-developers app
Sorry am on meanbean 3.5. We just got LTE here where I am don't really know anyone in the area. Everytime I reach the LTE area where I know it is I have to toggle airplane mode to connect to the LTE. Am also on the latest firmware and radios
Sent from my EVO using xda app-developers app
These are known issues. The current stock ROM has provided some help but really depends on your area. If you are in a new or spotty LTE area you are likely to face this for a while. I still have this issue in the Baltimore and D.C.markets.
Sent from my Nexus 10 using xda app-developers app
Work around is to get a Samsung Galaxy. I abandoned my EVO LTE for a Note 2. You don't see these LTE network problem related posts for the Galaxy S3 or Note 2
Are you on latest radios and PRL? And have you done a profile update?
Robisgnarly said:
Having issues connecting to LTE, have to toggle airplane mode on/off for it to switch back into 4g? anyone know any workarounds or anything
Click to expand...
Click to collapse
I'm in the same boat as you brother. Since launch day I've had issues like this even before the LTE came to my area. I actually just had to toggle airplane mode a few minutes ago. The mobile data toggle would be grayed out and eventually say disconnected and the mobile data toggle would be stuck and you get no response when pressed. The only way to get it back on is to toggle airplane mode like you said. I am on 3.16 with everything on the latest firmware/etc and rocking Viper 3.1.0. Its not ROM related I've had this problem for a while and on multiple ROMs. Trust me if I could get an S3 I would in a heartbeat...
Sent from my Blazing fast LTEvo!
I'd suggest waiting a little while and see if the problem persists once the area is finished with its LTE build out. If the problem doesn't resolve itself, then you should take it to a Sprint store and show them how it's behaving. They should offer you a replacement if other phones aren't doing the same thing as yours in that area.
Many people say it's a Evo LTE issue, but that just is NOT the case with every Evo LTE. I for one never have to toggle airplane mode or do anything at all. I constantly have LTE at my house and in my surrounding city. When I go between LTE and 3G areas, my data has no problems whatsoever jumping between those connections instantly.
Sent from my White Evo LTE running MeanBean, using XDA Premium
stanglifemike said:
I'd suggest waiting a little while and see if the problem persists once the area is finished with its LTE build out. If the problem doesn't resolve itself, then you should take it to a Sprint store and show them how it's behaving. They should offer you a replacement if other phones aren't doing the same thing as yours in that area.
Many people say it's a Evo LTE issue, but that just is NOT the case with every Evo LTE. I for one never have to toggle airplane mode or do anything at all. I constantly have LTE at my house and in my surrounding city. When I go between LTE and 3G areas, my data has no problems whatsoever jumping between those connections instantly.
Sent from my White Evo LTE running MeanBean, using XDA Premium
Click to expand...
Click to collapse
Couple problems with that... I have no Sprint rip off insurance and I'm full blown rooted and customized. The guy in the OP could probably because he just purchased his but I'm pretty sure I'm screwed. Also it only happens maybe every other day its not a constant problem and I'm 100% sure if I took it to my Sprint store they will blame it on being rooted or tell me to screw myself because I don't have TEP.
Sent from my Blazing fast LTEvo!
Haha it just happened again right after I said it rarely happens twice in 1 day. The first picture is the mobile data being stuck/grayed out and unresponsive if touched then the 2nd picture is after cycling airplane mode.
Sent from my Blazing fast LTEvo!
After 3 evo lte replacements with same lte connection problem you have op, I decided to get a note 2 out right. I still have the evo and swap activation between both every now and then. I can tell you that the evo drops lte connection while the note 2 lte connection is just solid in the exact same area.
xbmoyx said:
Couple problems with that... I have no Sprint rip off insurance and I'm full blown rooted and customized. The guy in the OP could probably because he just purchased his but I'm pretty sure I'm screwed. Also it only happens maybe every other day its not a constant problem and I'm 100% sure if I took it to my Sprint store they will blame it on being rooted or tell me to screw myself because I don't have TEP.
Sent from my Blazing fast LTEvo!
Click to expand...
Click to collapse
Insurance doesn't matter. The phone has a 1 year manufacturer warranty, and hasn't been out for a year yet. Also, if you're in contact, they'll want you to stay so they'll want your phone to be working properly.
Sent from my White Evo LTE running MeanBean, using XDA Premium
stanglifemike said:
Insurance doesn't matter. The phone has a 1 year manufacturer warranty, and hasn't been out for a year yet. Also, if you're in contact, they'll want you to stay so they'll want your phone to be working properly.
Sent from my White Evo LTE running MeanBean, using XDA Premium
Click to expand...
Click to collapse
But that 1 year is void after unlocking your bootloader correct? Not only that but I've called Sprint before and they blamed it on the new towers going up and told me it will eventually get better...
Sent from my Blazing fast LTEvo!
xbmoyx said:
But that 1 year is void after unlocking your bootloader correct? Not only that but I've called Sprint before and they blamed it on the new towers going up and told me it will eventually get better...
Sent from my Blazing fast LTEvo!
Click to expand...
Click to collapse
Unlocking only matters if you're shipping the phone to HTC. Sprint could care less if you're dev unlocked or s-off. They can't blame it in the towers if you're in store and a GS3 or Note 2 that's on display isn't having the same issue as yours is.
Sent from my ASUS Transformer Pad TF700T using Tapatalk HD
stanglifemike said:
Unlocking only matters if you're shipping the phone to HTC. Sprint could care less if you're dev unlocked or s-off. They can't blame it in the towers if you're in store and a GS3 or Note 2 that's on display isn't having the same issue as yours is.
Sent from my ASUS Transformer Pad TF700T using Tapatalk HD
Click to expand...
Click to collapse
Well I called Sprint and pled my case and they are sending me a new S3 for $50. I'm thrilled this stupid problem will plague me no more!
Sent from my Blazing fast LTEvo!
xbmoyx said:
Well I called Sprint and pled my case and they are sending me a new S3 for $50. I'm thrilled this stupid problem will plague me no more!
Sent from my Blazing fast LTEvo!
Click to expand...
Click to collapse
:0 I would try this but I like this phone to much.
Sent from my EVO using xda app-developers app
polar2792 said:
:0 I would try this but I like this phone to much.
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
I completely understand. I love this phone but the fact that I am paying for Sprint service and I have to manually fix this problem (3 times today) is getting very old. Im done on to better things.
Sent from my Blazing fast LTEvo!
HAHAHAHAHA yeah i have no insurance i saw no point to it as the min i got it home (with in a week of launch) it was dev-unlocked rooted and re rommed. i guess i will have to try going into the sprint store and seeing if they can do anything, however i really do love this phone but am so disappointed in the LTE/3G switching problem. Now i am also having issues downloading from the market on LTE, whenever i go to start a Download it just sits at waiting for network.....
Robisgnarly said:
HAHAHAHAHA yeah i have no insurance i saw no point to it as the min i got it home (with in a week of launch) it was dev-unlocked rooted and re rommed. i guess i will have to try going into the sprint store and seeing if they can do anything, however i really do love this phone but am so disappointed in the LTE/3G switching problem. Now i am also having issues downloading from the market on LTE, whenever i go to start a Download it just sits at waiting for network.....
Click to expand...
Click to collapse
I really do love this phone also. The build quality is outstanding. I hope the S3 is as good of a phone as people say. Its amazing how much more $ you could get for an S3 right now vs. The EVO LTE. I guess that speaks for itself on the quality of the S3. I'm so psyched to practically getting an upgrade and won't have to deal with this stupid problem for another year until my upgrade.
Sent from my Blazing fast LTEvo!
xbmoyx said:
I really do love this phone also. The build quality is outstanding. I hope the S3 is as good of a phone as people say. Its amazing how much more $ you could get for an S3 right now vs. The EVO LTE. I guess that speaks for itself on the quality of the S3. I'm so psyched to practically getting an upgrade and won't have to deal with this stupid problem for another year until my upgrade.
Sent from my Blazing fast LTEvo!
Click to expand...
Click to collapse
Doesn't really speak for quality as much as popularity/being well known. On ebay, an iphone 4 sells for as much, or more, compared to an Evo LTE. Kinda like a white Evo LTE sells for more than a black one. Same phone and quality, just that the white one is more popular.
Sent from my White Evo LTE running MeanBean, using XDA Premium

Call issue

has anyone experience that went someone call you the other person can't hear you but if u call them back it's perfectly fine. I'm having that issue every time I get a call they can't hear.
any suggestions as to what to do.?
Sent from my EVO using xda app-developers app
Make sure your radios (baseband) are current, along with PRL and profile. Sprint may also be working in your area.
Sent from my EVO using xda premium
yeah everything is up to date. problem is still present
ill just revert completely back to stock and take it to sprint
yep
I have the same off n on. Wonderful when u get an important call n it happens. Its the buggy evo lte. No way I'd get another HTC. Too many bugs!

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