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I am a new android owner. When I make a phone call the proximity sensor turns the screen off... great, no accidental screen pressing. However, when I finish the phone call or take the phone away from my ear... I get the lock screen. Why? Why doesn't the screen just go back on to whatever screen was on before the phone call... like the dial pad.
I find this annoying. To hang up a phone call, I have to unlock the screen first.
What phone are you using? Software version etc and are you rooted? This doesn't happen to me so it's not a general android issue.
Sent from my Galaxy Nexus
I have the Moto Droid X. Running CyanogenMod 7.1. Also using exDialer as a dialer replacement.
Does it happen with the stock dialer? If not that's your answer
Sent from my Galaxy Nexus
RTContent said:
Does it happen with the stock dialer? If not that's your answer
Sent from my Galaxy Nexus
Click to expand...
Click to collapse
Yep it happened with the stock dialer on ICS and it is happening with JB as well. I am really surprised it doesn't bother more people. What is most annoying is that, I initiated a new call and put my phone to my ear to only that the call did not even establish (e.g., due to network iss ue) and when I want to place the call again, it is already locked. It is definitely due to the proximity sensor, as the same thing doesn't happen if i never put the phone to my ear and just keep watching the screen to confirm that the call did get established (and started ringing).
njmsmith said:
I am a new android owner. When I make a phone call the proximity sensor turns the screen off... great, no accidental screen pressing. However, when I finish the phone call or take the phone away from my ear... I get the lock screen. Why? Why doesn't the screen just go back on to whatever screen was on before the phone call... like the dial pad.
I find this annoying. To hang up a phone call, I have to unlock the screen first.
Click to expand...
Click to collapse
If you are rooted, disable your Proximity Sensor in a call. To do so, add following line to /system/build.prop file:
Code:
gsm.proximity.enable=false
.
Plus, make sure to make screen timeout period long. You can use Widgetsoid app (or, other toggle apps) to make it infinite.
SachinShekhar said:
If you are rooted, disable your Proximity Sensor in a call. To do so, add following line to /system/build.prop file:
Code:
gsm.proximity.enable=false
.
Plus, make sure to make screen timeout period long. You can use Widgetsoid app (or, other toggle apps) to make it infinite.
Click to expand...
Click to collapse
I have display timeout set to 2 minutes, so that can't be the problem, as the whole experience when the call is not connected only takes 10 or 15 seconds to complete. However I have security setting to lock the screen in 5 seconds after the display goes to sleep. Perhaps that is somehow related, so I just increased it to 30 seconds, I will see if the problem goes away.
Hi all, i have a LG L7 II P714, and my WhatsApp is experiencing a weird problem... when someone sends me a audio note, when i click it to play, the screen goes black (in the chat part, but the green line in upper side stays with less brightness), i first thought it was a problem with my battery, or screen, but i found that other smartphone users are experiencing the same problem, here's a video i found showing the problem:
youtube.com/watch?v=bliQdxj-ezQ
My WhatsApp version is 2.11.152, is there a way i can solve this problem? Thanks for the attention!
I also have this issue. The screen is still barely visible after clicking a voice note when it goes dark. However I can just about make out movement if I scroll up and down the conversation almost like the brightness has been extremely turned down.
If I click back the screen returns to normal. Very strange!
On a Samsung Note 3 running Kitkat 4.4.2 and Whatsapp 2.11.186
eddhick said:
I also have this issue. The screen is still barely visible after clicking a voice note when it goes dark. However I can just about make out movement if I scroll up and down the conversation almost like the brightness has been extremely turned down.
If I click back the screen returns to normal. Very strange!
On a Samsung Note 3 running Kitkat 4.4.2 and Whatsapp 2.11.186
Click to expand...
Click to collapse
I had this issue before until i found out it's not really a problem, it's only one thing i used to do wrong without noticing. When you play audio note on whatsapp don't put your hand or fingers on the sensor next to the front camera, because if you do the sensor will make the screen go off, it's just like when you make a phone call and you put your ears at the speakers the screen goes off by it self and actually the sensor is doing this so you don't press anything with your face while you on the phone. I don't know if this make any sense but i hope it helps lol
Its Because of the proximity sensor it routes the audio to the earpeice instead of the speaker
CLINTZ9 said:
Its Because of the proximity sensor it routes the audio to the earpeice instead of the speaker
Click to expand...
Click to collapse
Thanks for clarifying,
however, I am holding my phone in my hand and, as I click the whatsapp play button, the screen immediatly goes dark.
Is there a way to disable this behaviour for whatsapp?
Thanks
eLBati said:
Thanks for clarifying,
however, I am holding my phone in my hand and, as I click the whatsapp play button, the screen immediatly goes dark.
Is there a way to disable this behaviour for whatsapp?
Thanks
Click to expand...
Click to collapse
The case on the phone may be tricking the sensor, i took my phone out the case and the voice notes started to play out the loudspeaker
vintagewulff said:
The case on the phone may be tricking the sensor, i took my phone out the case and the voice notes started to play out the loudspeaker
Click to expand...
Click to collapse
I have no case in my case :silly:
I have a "naked" galaxy note 2
I also faced this problem on my Samsung Galaxy Core Prime SM g360h. There isn't a problem with your device. It's a whatsapp bug. While listening to an audio note, keep your hand or face or anything else away from your phone's proximity sensor, usually located aside of the front camera. This helps almost all the time... The proximity sensor is used to turn off your device's screen while making a call. Whatsapp believes that you're making a call while you're actually listening to an audio note, thus triggers the sensor to turn off your device's screen... just keep your hand away from the sensor while listening to an audio note.... it'll help
SirajX said:
I also faced this problem on my Samsung Galaxy Core Prime SM g360h. There isn't a problem with your device. It's a whatsapp bug. While listening to an audio note, keep your hand or face or anything else away from your phone's proximity sensor, usually located aside of the front camera. This helps almost all the time... The proximity sensor is used to turn off your device's screen while making a call. Whatsapp believes that you're making a call while you're actually listening to an audio note, thus triggers the sensor to turn off your device's screen... just keep your hand away from the sensor while listening to an audio note.... it'll help
Click to expand...
Click to collapse
Thanks, but it does not help with my Galaxy Note 2
mmmhh i have the same problem. It has nothing to do with holding my hand somewhere. Could this be a bug? I had this problem afther flashing a custom rom. Everything worked fine, accept Whatsapp voice message. And i do use this a lot
Someone with an idea?
I have the same problem, even when my phone as nothing near the sensor, when i play the voice mensage he goes black
there are no xposed modules to this?
using Galaxy s5
I too have the same problem. I am not blocking the proximity sensor. I can't even take back the control of the device till the entire audio file plays completely.
A lot frustrating.
When I press the back button the voice comes back for a second and again nothing.
Please help.
Same problem here, Samsung Note 3, Note 5 and S7 Edge! The screen goes black, but that's not really the bad thing here.
Besides that, the audio usually stops too!
Had the same problem
Something that worked for me ,on my Sony Xperia z3 compact - there is an xposed module called Sensor Disabler. Change the setting of the proximity to remove sensor, reboot and it should work.
The solution for this kind of problem is. Go to 'Setting > Sounds & notification > Interruption' then untick 'events & reminder'. That's it....
Hi guys.I have a problem with my LG G2 D802.When I answer a call or make a call,the screen goes blank and the touch doesn't work anymore.I can't do anything else on the phone.The conversation is normal and anything else seems to be ok.Please help! Thank you.
If I answer a call,the screen goes blank,I can speak normally:After the call even the other person finishes the conversation,I still can't do anything on the phone,because the screen stays blank.If I have another call this will awake the screen and it will work normally,I mean,I can take the call,answer and speak on the phone but with the screen blank again. and so on.To have the phone back to normal,I have to reboot it by switching the phone off and on again. Very strange.This happened after I unlocked the phone ,probably because I left the SIM card in ?!!! Any possible advice/solution? I tried soft and hard/factory reset with no results.
help reguading the g2 screen blackout during calls
madafis said:
Hi guys.I have a problem with my LG G2 D802.When I answer a call or make a call,the screen goes blank and the touch doesn't work anymore.I can't do anything else on the phone.The conversation is normal and anything else seems to be ok.Please help! Thank you.
If I answer a call,the screen goes blank,I can speak normally:After the call even the other person finishes the conversation,I still can't do anything on the phone,because the screen stays blank.If I have another call this will awake the screen and it will work normally,I mean,I can take the call,answer and speak on the phone but with the screen blank again. and so on.To have the phone back to normal,I have to reboot it by switching the phone off and on again. Very strange.This happened after I unlocked the phone ,probably because I left the SIM card in ?!!! Any possible advice/solution? I tried soft and hard/factory reset with no results.
Click to expand...
Click to collapse
I actually had this same issue. my g2 is rooted, but running the stock rom. it has a screen protector but nothing else that would impede the sensors.
I found that this issue never took place in well lit areas. but if at night sitting i a poorly lit room I would go to swipe the scree it would unlock for a second or two and then lock back up. in talking with a friend. I found that the g2 has in set so in the proximity of a pocket or something dark the screen dims back so as to not allow you to mistakenly hit ay button ( i.e. butt dial) i figured my proximity sensor near the ear piece was dirty and causing much less light then there actually was. at the time there wast a firmware update ( which I have now gotten) and was desperately seeking help.
I finally got the firmware update VS98012B and it seems to have solved the issue I ( and you) was having. I would see what version you are running now and then update to the aforementioned and see if that solves your problem.
PM me and let me know what road you decide to travel and if for some reason it doesn't help you we shall figure it out.
Blank Screen
I am having sort of the same issue. But mine is wether in a well lit room or dark room it doesn't matter.
I noticed that it usually happens when i receive a call, after the conversation when i hang up it does not go back to the home screen. all i get is a blank screen. the only way i can get it to generate the home screen again is by pulling down the status bar and going into the general settings and clicking home button again.
during this blank screen i can still see the status bar, and when i bring down the status bar i can see the nav buttons but they are unresponsive.
I also noticed this takes place sometimes after closing an app (noticed on netflix)
I am rooted on stock rom and TWRP recovery. Phone Model [LS-980 Sprint]
I immediately rooted so dont know if issue was there before root.
SOMEONE PLEASE HELP.
Bam9 said:
I actually had this same issue. my g2 is rooted, but running the stock rom. it has a screen protector but nothing else that would impede the sensors.
I found that this issue never took place in well lit areas. but if at night sitting i a poorly lit room I would go to swipe the scree it would unlock for a second or two and then lock back up. in talking with a friend. I found that the g2 has in set so in the proximity of a pocket or something dark the screen dims back so as to not allow you to mistakenly hit ay button ( i.e. butt dial) i figured my proximity sensor near the ear piece was dirty and causing much less light then there actually was. at the time there wast a firmware update ( which I have now gotten) and was desperately seeking help.
I finally got the firmware update VS98012B and it seems to have solved the issue I ( and you) was having. I would see what version you are running now and then update to the aforementioned and see if that solves your problem.
PM me and let me know what road you decide to travel and if for some reason it doesn't help you we shall figure it out.
Click to expand...
Click to collapse
I decided to open the phone and check the proximity sensor.I unplugged the proximity sensor ribbon and guess what:IT WORKS.without the functions of the proximity sensor and LED.But at least,I have the keypad and the screen on during a conversation.I have even the knock-knock function.Probably,I will use it like that until a kit-kat update will be available.Thanks for your answer.
VS980 Black Screen
I have a customer phone that I replaced the LCD and Digitizer on. The new screen works fine but...now when a SIM Card is in the phone and I dial out a thin horizontal line appears in the middle of the screen and then the screen goes black.
If I remove the SIM card and place a call, the phone gives me the standard "Emergency Calls Only" and goes back to the dial pad.
The SIM Card is not activated but it is recognized by the phone.
Has anyone else had this issue? I tried a factory restore with no luck.
madafis said:
I decided to open the phone and check the proximity sensor.I unplugged the proximity sensor ribbon and guess what:IT WORKS.without the functions of the proximity sensor and LED.But at least,I have the keypad and the screen on during a conversation.I have even the knock-knock function.Probably,I will use it like that until a kit-kat update will be available.Thanks for your answer.
Click to expand...
Click to collapse
Hi,
I have the same issue , my screen turns black when calling or receiving calls , i m not really good with my hands... so do you know other solutions to disable the proximity sensor ?
thanks
Same issue here - LG G2 screen turn off and goes blank during conversations
I have exactly the same issue - LG G2 D802 screen turn off and goes blank during conversations.
Thanks to @Bam9 and @EtherBoo , who suggested to clear the proximity sensor from the outside and squeeze the top left corner of the phone, I tried to clean it and put some stress on it - and it worked!
Another issue which I also have and is also caused by the proximity sensor is that the screen stays on and the touch buttons in the dialer aren't responsive - which means we can't switch to speaker, add a call, mute, etc... However, the main touch / navigation button (home, back and menu buttons in the bottom of the screen) are responsive, in addition to the status bar.
(This issue was already reported by @athorax here)
In both of these situations the only quick way to end a call is to pull down the status and notifications bar and hang up from there.
I have a glass screen protector (which don't block the proximity sensor), and I am rooted and using CyanogenMod 11 ROM.
I used ioroot to root and AutoRec, which comes with TWRP 2.7.0.0, to install CyanogenMod ROM.
However, going back to stock ROM (in my case, LG G2 D802, it's D80220C) won't help since the issue still exists.
What I'm sure is that it was pretty much okay in the beginning, and the situation became worse and worse - occurring randomly, until it arrived to a situation in which I can't use the phone properly during conversation.
Now that I discovered that I can put some stress on the proximity sensor it seems that I have a hardware rather than a software issue.
Bam9 said:
I actually had this same issue. my g2 is rooted, but running the stock rom. it has a screen protector but nothing else that would impede the sensors.
...
i figured my proximity sensor near the ear piece was dirty and causing much less light then there actually was. at the time there wast a firmware update ( which I have now gotten) and was desperately seeking help.
...
I finally got the firmware update VS98012B and it seems to have solved the issue I ( and you) was having.
Click to expand...
Click to collapse
So for you it was a software issue?
Is your sensor working until today with no issues?
ingoljosh said:
I am having sort of the same issue.
...
I am rooted on stock rom and TWRP recovery. Phone Model [LS-980 Sprint]
I immediately rooted so dont know if issue was there before root.
Click to expand...
Click to collapse
I'm also rooted and with TWRP.
Did it happened before you rooted?
Did you used ioroot to root andAutoRec to have TWRP?
You see, I'm really trying to find the similarities between us all in order to solve this issue...
madafis said:
I decided to open the phone and check the proximity sensor.I unplugged the proximity sensor ribbon and guess what:IT WORKS.without the functions of the proximity sensor and LED.But at least,I have the keypad and the screen on during a conversation.I have even the knock-knock function.Probably,I will use it like that until a kit-kat update will be available.
Click to expand...
Click to collapse
We already have KitKat based firmware update. For me it's D80220C.
For you it might be already D80220D. Use this link to check your version, and replace the IMEI in the end of it with your IMEI.
BobbyLG said:
...now when a SIM Card is in the phone and I dial out a thin horizontal line appears in the middle of the screen and then the screen goes black.
If I remove the SIM card and place a call, the phone gives me the standard "Emergency Calls Only" and goes back to the dial pad.
Has anyone else had this issue? I tried a factory restore with no luck.
Click to expand...
Click to collapse
When you place the call you do hear that the call is made?
If so - then you have exactly the same issue.
What is your model, what ROM are you using, and did you root your phone?
I have LG G2, unable to make call. The signal strength is fine. I have tried reinserting the sim. but i am able to receive calls. when i make a call the dialup screen come up and call ended automatically. Any Help
Every time I make a call, the screen dims and then blacks out in a matter of seconds. It's in an Otterbox Defender. I have tried every setting I could find and have it set to turn off display after 10 minutes but something is overriding that for this phone app.
I'm new to LG and the V30 but on my last device it detected proximity to the screen during calls so your cheek doesn't mistakenly hang up or something. I believe it uses the front side camera to detect your head there. Could that be what os going on?
Sent from my LG-H933 using Tapatalk
Mine does the same and I dont think it's to do with proximity sensor. When i make a call on speakerphone or Bluetooth with nothing near the phone, it still dims and blacks out
I agree it's likely not the proximity sensor in this case as I always have it on a desk and use it via bluetooth but thank you for that suggestion. But, in many cases, I need to enter in several series of #'s for conference lines and changing options but the screen blanks out way too fast. When I double tap it to open the screen, I sometimes accidentally hit a # and have to start over again...
diskwzrd said:
I agree it's likely not the proximity sensor in this case as I always have it on a desk and use it via bluetooth but thank you for that suggestion. But, in many cases, I need to enter in several series of #'s for conference lines and changing options but the screen blanks out way too fast. When I double tap it to open the screen, I sometimes accidentally hit a # and have to start over again...
Click to expand...
Click to collapse
Do you mean it turns pure black, or just dims? Mine dims if I'm on a call utilizing the speaker. Just touch the screen to brighten it up, then type your conference numbers.
Sent from my LG-H931 using XDA Labs
Mr CATFISH said:
Do you mean it turns pure black, or just dims? Mine dims if I'm on a call utilizing the speaker. Just touch the screen to brighten it up, then type your conference numbers.
Click to expand...
Click to collapse
I have the exact same problem with my V30. I use Bluetooth, either on a headset or in my car. After a few seconds, the screen dims, and then a few seconds later, it blacks out completely. When it dims, I can tap on it to wake it up, but the screen still responds to the tap, so if I happen to tap where the hangup button is (easy to do in a moving car), I end up hanging up on myself. Or, if I'm navigating through an automated attendant, when I tap the screen to wake it up, it invariably hits a button for a choice I didn't want, and I have to back out or start over. Very frustrating! If the screen goes completely black, then I just hit the power button to turn it back on, but once again, it'll dim out in a few seconds. I would LOVE to have a fix for this! I like this phone better than the past Samsung phones I've had, but the Samsungs don't do this.
I want to add my frustration to this issue as well. I also have a V30 and this happens all the time. My mom has a G6 and says the same as well. It is simply unacceptable. If this is an LG-specific issue and it isn't fixed (or at least given an option to change the screen time-out) then this is a deal-breaker for another LG in the future. (same goes for the glass back as well, but that's another issue...)
Eagerly awaiting a fix or workaround....
captainentropy said:
I want to add my frustration to this issue as well. I also have a V30 and this happens all the time. My mom has a G6 and says the same as well. It is simply unacceptable. If this is an LG-specific issue and it isn't fixed (or at least given an option to change the screen time-out) then this is a deal-breaker for another LG in the future. (same goes for the glass back as well, but that's another issue...)
Eagerly awaiting a fix or workaround....
Click to expand...
Click to collapse
I have the same problem on my V30+ since the oreo update. Before it was OK.
During call screen blacks out and then when I take my ear off screen it does not light up again.
I need to press the power button to have the screen displayed again during call. I wonder it this was not done on purpose in order to preserve battery
Nowever It's frustrating because I was not used to this.
Any ideas?
Thanks Anndy
Same frustration for me. I make regular use of speakerphone and it is very irritating.
Sent from my LG-H933 using Tapatalk
Anndy said:
I have the same problem on my V30+ since the oreo update. Before it was OK.
During call screen blacks out and then when I take my ear off screen it does not light up again.
I need to press the power button to have the screen displayed again during call. I wonder it this was not done on purpose in order to preserve battery
Nowever It's frustrating because I was not used to this.
Any ideas?
Thanks Anndy
Click to expand...
Click to collapse
No fixes yet that I'm aware of. The "solution" I use is to tap or double-tap on the very top of the screen where there are no buttons that will affect the call. But this is by no means an acceptable solution.
captainentropy said:
I want to add my frustration to this issue as well. I also have a V30 and this happens all the time. My mom has a G6 and says the same as well. It is simply unacceptable. If this is an LG-specific issue and it isn't fixed (or at least given an option to change the screen time-out) then this is a deal-breaker for another LG in the future. (same goes for the glass back as well, but that's another issue...)
Eagerly awaiting a fix or workaround....
Click to expand...
Click to collapse
I, too, want to add my frustration with this problem. In my case, the screen goes black immediately after touching the phone icon to connect a call. I talked to the T-Mobile people who said they never heard of this before. This has been an issue since 2012, so that was useless. This started happening with the last update. Hopefully if more people complain, a fix will happen.
Same here...
captainentropy said:
No fixes yet that I'm aware of. The "solution" I use is to tap or double-tap on the very top of the screen where there are no buttons that will affect the call. But this is by no means an acceptable solution.
Click to expand...
Click to collapse
I hope we can get a fix or an option to this soon. It really messes up calls when options are needed during the call.
I've had the exact same problem with my G6 ever since I purchased it (February 2018). It's really annoying and a problem when you are calling an automated voice system and it dims before you can make your selection and double tapping to wake can cause you to hit a wrong number selection (which happened the other day when I was refilling a prescription). Please fix this!
Happens on the V20 also with the latest update from Verizon. The only way around it is to tap in an area you think won't affect the call every few seconds. The number bar on the top seems to work. defintely need a fix for this. Really annoying
Mad Medik said:
I'm new to LG and the V30 but on my last device it detected proximity to the screen during calls so your cheek doesn't mistakenly hang up or something. I believe it uses the front side camera to detect your head there. Could that be what os going on?
Click to expand...
Click to collapse
Me too! The solution? NONE, NONE, and NONE.
I called T-Mobile today about this very problem after my frustration hit the roof. I complained it's impossible to hold business conference calls on my phone because the dialpad screen dims in exactly 5 seconds. I need it fully lit so I can mute/unmute at-will for clear-sounding and respectful meetings. Yet, as every smartphone user knows, computer screens are no match against sunlight. I inevitably fumble my way around the dialpad on a bright day.
I did every configuration possible to mitigate the problem: Screen Timeout (none), Auto Brightness (off), Brightness (100%), Battery Saver (off). Nothing stopped the dialpad from dimming like usual. However, to my own surprise, all other apps respected my settings during a call. So is the LG phone/dialpad app itself ignoring my system settings? Yes. Yes it is. My theory was soon confirmed....
T-Mobile offered to do a 3-way call with an LG representative. The conclusion? I was told flat out it's a "feature of all LG phones", it's the "default", and there is "no way to change it". SERIOUSLY, LG?!?!? Shame on you, LG!!!! I didn't say that to the LG rep, but, I did tell her I will be "forced stay away from future LG phones" if there really was no solution for this and every other phone LG makes. She offered her scripted apology to me several times but, alas, there was nothing she could do.
PS: This is so, so, so disappointing. They could have kept their default but provided a system option to enable the app's FLAG_KEEP_SCREEN_ON. They could have taken my customer compliant seriously. So, for anyone reading this, if you want to do any active use of the dialpad during a call, stay away from LG phones.
pbenedictxda said:
Me too! The solution? NONE, NONE, and NONE.
I called T-Mobile today about this very problem after my frustration hit the roof. I complained it's impossible to hold business conference calls on my phone because the dialpad screen dims in exactly 5 seconds. I need it fully lit so I can mute/unmute at-will for clear-sounding and respectful meetings. Yet, as every smartphone user knows, computer screens are no match against sunlight. I inevitably fumble my way around the dialpad on a bright day.
I did every configuration possible to mitigate the problem: Screen Timeout (none), Auto Brightness (off), Brightness (100%), Battery Saver (off). Nothing stopped the dialpad from dimming like usual. However, to my own surprise, all other apps respected my settings during a call. So is the LG phone/dialpad app itself ignoring my system settings? Yes. Yes it is. My theory was soon confirmed....
T-Mobile offered to do a 3-way call with an LG representative. The conclusion? I was told flat out it's a "feature of all LG phones", it's the "default", and there is "no way to change it". SERIOUSLY, LG?!?!? Shame on you, LG!!!! I didn't say that to the LG rep, but, I did tell her I will be "forced stay away from future LG phones" if there really was no solution for this and every other phone LG makes. She offered her scripted apology to me several times but, alas, there was nothing she could do.
PS: This is so, so, so disappointing. They could have kept their default but provided a system option to enable the app's FLAG_KEEP_SCREEN_ON. They could have taken my customer compliant seriously. So, for anyone reading this, if you want to do any active use of the dialpad during a call, stay away from LG phones.
Click to expand...
Click to collapse
Root, use Google dialer? Does it dim also? I have it installed, I'll check tomorrow morning.
Google dialer "Phone" app doesn't help...nope!
I gave a workaround in an identical thread somewhere else in this forum. Use Waze navigation app during phone calls. The screen won't dim. Drag the phone call thingy over to the Waze screen.
Found it:
ChazzMatt said:
When I have Waze navigation on, my screen doesn't dim. When I make a phone call, I go back to Waze map screen. I can drag the phone call thingy wherever I want. If I need to mute, unmute I just click that to go back to call dialer interface for a few seconds. Then I go back to Waze screen to keep display on.
Yes, it's a wonky workaround, but it works. When I use this while driving, I make sure my phone is plugged in for charging -- because the display will stay on for the entire duration of the phone call.
Click to expand...
Click to collapse
My LG G8X does the same thing, goes dim after a few seconds, then blacks out completely. In the day & age of "press 1 for this, press 2 for that" it really should allow for more time before the phone becomes disfunctionable...
New auto update on LG phone times out too fast
My LG phone auto updated to a 3 sec. screen blackout and can't be changed in any settings menu. The solution is to install the "Keep Screen On Free" app which completely solved the problem and lets you change the time out settings too.
Hello,
Long time lurker here and was hoping for some advice/ suggestions.
I have a Canadian S9 Plus (on Bell Mobility) and noticed the following issues/ annoyances:
1) When the phone is woken up (e.g. pressing the virtual home button, plugged into charger, new text message received, etc.), the screen would turn on, continuously look for fingerprints ("Wipe the fingerprint sensor and try again" message would keep flashing) and would not shut off until I press the power button to turn off the screen
2) The fingerprint sensor generally works (e.g. unlocks the phone, swipes to drop down notification window), HOWEVER it does not work to unlock the phone if the phone has been sleeping for more than a few minutes (nothing happens no matter which direction I swipe/ press the fingerprint sensor). When I try to unlock the phone, I will have to press the power button to wake up the phone then swipe the fingerprint sensor. This may be a standard feature, but after pressing the power button to wake up the screen I will always get a message that says "The fingerprint sensor may be dirty. Clean it and try again.". Again the fingerprint sensor otherwise works so cleanliness of the sensor isn't really an issue here.
Has this happened to anyone's phone? I tried clearing cache/ resetting app preferences/ factory resetting the phone multiple times but with no luck. I also called Samsung but the conversation didn't go anywhere.
Any other suggestions? Thanks in advance for your help!
Have not had that issue with mine.
Do you have the finger sensor gesture on?
chickenbb said:
Do you have the finger sensor gesture on?
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Tried both finger gesture on and off - no difference with the same issues persisting :crying:
this is the exact issue im facing when i got my s9+, i also thought that it was a factory defect. but luckily recently it didnt came up again and i did nothing. but still continuing monitoring the issue as it is really so bothersome.
Sounds like a defect to me. I'd exchange it.
I have not had any issues. Have you tried re-scanning your fingers? I noticed that this finger print scanner is different from the one on my LG V20. It feels different, and seems to operate different. It's also a little smaller which makes me have to position my fingers different.
I also read the instructions wrong.. I was supposed to swipe my finger during the setup. I was pressing it down. Either way mine works great.
Same issue here, did you manage to solve it?
Mario_Nissan said:
Same issue here, did you manage to solve it?
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Not at all - I ended up returning it. Any luck on your end?
Maybe try registering your finger/s with and without a case on. See what happens.
Same issue here. This is the one thing that really bugs me about this phone.