Google Voice Issue: Multiple threads for the same contact are created - Android Q&A, Help & Troubleshooting

So I recently returned to android after about a year's absence.
I was hoping this issue with google voice had been worked out, especially as I am about to do a full convert/port to google voice. I searched a bit but couldnt find an answer.
So the same contact will text me but often times google voice will create multiple threads making it very annoying to sift through them on the Voice SMS Inbox. It does this also on my browser window. Its not 100% of the time, but almost seems like if its a text on another day, another thread is made. Is there a way to fix this or merge the threads under the same contact?
Any ideas? I also posted on the google forums so if I find an answer I will keep everyone apprised because Im sure others have had this issue.
Thanks!

Here is a screenshot of what I mean (see the multiple threads from the same person "rachael").. Surely someone else out there has experienced it and knows what to do..
I have read some people just archive the old texts, which I guess is a decent temporary fix. One friend with an iPhone uses several apps to work it out, but they arent on android. Seems old this problem can be remedied on the iPhone but not the Google android OS.
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Bueller?
...
Seriously I must not be the only one with this annoying issue.
Sent from my HTC Vision using xda app-developers app

I'm also having this issue. Someone told me that emptying your texts and inbox solved the issue for them. It had something to do with a bug in google voice for older accounts that was fixed for new accounts going forward. Maybe that may solve your problem. Another thing you could look into is using Talkatone. It manages your Google Voice SMS too.

aznbatman said:
I'm also having this issue. Someone told me that emptying your texts and inbox solved the issue for them. It had something to do with a bug in google voice for older accounts that was fixed for new accounts going forward. Maybe that may solve your problem. Another thing you could look into is using Talkatone. It manages your Google Voice SMS too.
Click to expand...
Click to collapse
gosh I'd hate to delete everything in the inbox, but maybe if that will fix it..
I have had the gvoice account for several years, i might create a new one and see if that fixes it or something.
Let me know what you find out, if cleaning out your box works.

Before you do that try downloading and installing Talkatone. Talkatone manages your Google Voice texts too.

Thanks.
Hmm I had tried talkatone a few months ago and it didnt work as well as sipdroid with my setup for voip.
Maybe I will give a second chance. Also the issue would still persist on google voice in browser right?

UPDATE:
I started a new google voice number with a different gmail but the same problem persists.. Quite annoying

3-4 months going and still this unbelievably annoying issue.. Im surprised more google voice users out there arent tearing their hair out.. I have submitted feedback and suggestions several times to google..
Gawwwwwwww

I have the same issue, and yes it's annoying when trying to find old texts, but as a workaround, I forward all GV texts to my regular number. The stock messaging app doesn't have this issue. This might not work though if GV is your only number.
Sent from my Nexus S 4G

Thanks. I have thought about that (through google integration apps) but I send at least 50% of my texts from the browser on my computer and I think if I forwarded all the texts to stock messaging if I were to send a text it would not sync it with the browser?
If thats not an issue please go into more detail as i would be interested in forwarding the texts to the stock app..

When you forward to your stock app, all your messages come from different numbers. When you text those specific numbers, it goes through GV and is synced with your GV app and browser.Give it a shot, if it doesn't work, you can always set it back :thumbup:
Sent from my Nexus S 4G

I too am very annoyed by this. Hopefully someone comes up with a decent solution soon.

ctowne said:
I too am very annoyed by this. Hopefully someone comes up with a decent solution soon.
Click to expand...
Click to collapse
Agree.. So aggrivating. I thought with the latest google voice update it seemed to fix it because I had a few day old replies stay in the same thread but then it happened again later.. Grrrr

Same problem
Yes. I have had the same problem with the multiple threads. Its a big pain. That and my outgoing call log that shows the number i dialed and the GV proxy number. WIsh there is a way to hide that proxy number as well as consolidate the text messages.

austriker27 said:
Agree.. So aggrivating. I thought with the latest google voice update it seemed to fix it because I had a few day old replies stay in the same thread but then it happened again later.. Grrrr
Click to expand...
Click to collapse
The threads seem to have a mind of their own...
Sent from my Nexus 4 using Tapatalk 2

I did a lot of research on this as it annoyed me to no end as well. Everything came up dry, except for this post on the Google forums saying it was by design.
P.S.: Sorry for the necromancy... I didn't pay attention to the date...

Related

[Q] evo 3d sms issue

So I got the evo 3d and it was working fine until recently. its quite annoying of an issue. every time i delete all my sms threads, they keep reappearing in the phone. i could delete all of them and then put the phone down, and i get messages i've had on my phone from weeks ago. i factory reset my phone and unchecked the google back up portion and i still have this problem. i'm logged into htc hub, watch, my gmail, twitter and facebook account and skype. i've uninstalled look out security , i didnt do any backups besides that look out and that google back up thing. i cant seem to make these sms stop coming on the phone.
any fix to this or is anyone else having a problem???
i'm guessing it has to do with my google gmail account but i cant find any sms portion in gmail. i have all my contacts synced with gmail and i never had this problem on my evo 4g.
I'm almost 99% sure it has to do with HTC hub, go to htcsense.com and sign in with you HTC sense account and you will see those sms you speak of I bet ya
i didnt even know about that site. . but i'm on it now, it says its syncing for the first time. but no place to see the sms's although i did hit the ring button and it played my ringtone on my phone. .
soon as it sync's up i'll see. .
i kept deleting the messages from my phone and so far none have popped back up. and i'm just deleting all the sms's i get to keep it no messages on the phone to test it out.
went to privacy and unchecked the back up thing, and checked it back up. thought that would have made a difference but it didnt. . waiting for it to sync on that site and will post reply again. .
THANK YOU , your reply was greatly appreciated
seems after a while several more sms's popped up . . this htc sense site needs to hurry up, is there somewhere i should look for the sms thing cuz all i see is a big box with the message stating its syncing may take several hours and then i get the greyed out forward calls and messages etc. .nothin about sms unless its the messages thing but not selectable at the moment
puretheory said:
i didnt even know about that site. . but i'm on it now, it says its syncing for the first time. but no place to see the sms's although i did hit the ring button and it played my ringtone on my phone. .
soon as it sync's up i'll see. .
i kept deleting the messages from my phone and so far none have popped back up. and i'm just deleting all the sms's i get to keep it no messages on the phone to test it out.
went to privacy and unchecked the back up thing, and checked it back up. thought that would have made a difference but it didnt. . waiting for it to sync on that site and will post reply again. .
THANK YOU , your reply was greatly appreciated
Click to expand...
Click to collapse
Yeah no problem and just to let you le about privacy and backup that's from Google , and it backups your download apps the way next time you get a Google phone it will know you had those apps and download them again on your future device , and if you don't way HTC.sense just go to settings / accounts and sync and you will see HTC sense on there
Sent from my PC36100 using Tapatalk
If you trying in.the browser of the phone you will have some problems, try dolphin HD or faster using your pc/laptop etc
First choose US English
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So you will see this page
Sign in and you will see this
Choose messages
And you will see your sms and mms that you been sending on your phone
You can erase them now
Sent from my PC36100 using Tapatalk
i'm doing it on my pc and its still saying this Your device is performing its initial sync with the service. This can sometimes take several hours, depending on how many contacts you have.
should i like power off my phone or somethin . . thanx for the screen shots. . that'll help a great deal. . but wow how long did it take for you to get yours set up on the sync ? id say i got about 10 apps downloaded. .about 237 contacts. . but several hours is kinda ridiculous huh lol
this is all i see when i log in
puretheory said:
i'm doing it on my pc and its still saying this Your device is performing its initial sync with the service. This can sometimes take several hours, depending on how many contacts you have.
should i like power off my phone or somethin . . thanx for the screen shots. . that'll help a great deal. . but wow how long did it take for you to get yours set up on the sync ? id say i got about 10 apps downloaded. .about 237 contacts. . but several hours is kinda ridiculous huh lol
Click to expand...
Click to collapse
Well I got it set up since the first port for the EVO so idk what's going on, it didn't.take time.at all in mine that I remember
my page doesnt look like your page. . idk why. . it doesnt have the menus up top.

[Q] One contact causes "Force Close"

So I have one particular contact that always causes "android.process.acore has stopped unexpectedly please try again [Force Close]" no matter how I get to it. I have a shortcut on my screen that crashes immediately.
If I enter the Contact app and click on the offending contact no information comes up, it just says "No additional Information for this contact" then the force close window pops up.
So this seems like a minor problem except the offending contact is my wife.
And here's where it gets strange. If I go look at her contact on my pc (in gmail) it all looks fine, It has 1st name last name, her picture, 2 phone numbers (mobile and work), 3 email addresses, birthday, anniversary, and google talk id.
So I delete the contact from Gmail, and refresh my phone. I create a new contact with her name and it immediately begins crashing again. If I create a new contact under a different name with her information it works fine.
As a last ditch effort I restored the phone to factory settings, and deleted her contact out of Gmail.
With a clean phone and no remains of the contact that I know of, I created a contact called "Test Wife" entered her information and everything worked fine. Renamed it to my wifes name and bam it starts crashing again.
I'm so lost. There has to be something in either android or gmail holding on to a corrupt version of her contact. I just cant figure out what. Any Thoughts?
I'm running Unnamed 1.2
Weird. What's your wife's name!? I want to see if it happens on my phone.
Sent from my SAMSUNG-SGH-I777 using XDA App
I don't think her name is relevant.
gr8hairy1 said:
Weird. What's your wife's name!? I want to see if it happens on my phone.
Sent from my SAMSUNG-SGH-I777 using XDA App
Click to expand...
Click to collapse
hahahahah well did it.
Ok, so I think I figured it out. It has to do with her contact info in Twitter. If I go into twitter and tell it not to sync contact info then all works correctly.
Well that's no fun. I was hoping for a glitch that'd be fun to mess with.
I think most people on xda are here because they appreciate humor like:
http://xkcd.com/327/
Sent from my SAMSUNG-SGH-I777 using XDA App
31073 said:
Ok, so I think I figured it out. It has to do with her contact info in Twitter. If I go into twitter and tell it not to sync contact info then all works correctly.
Click to expand...
Click to collapse
I've experienced the same problem when syncing with linkedin and facebook. I had to tell android to not sync both of these in order to keep my contact records 'clean' and not force a crash.
I just ran into it again on a different contact when skype tried to sync contact info.
This same thing is happening to me when I go to edit a contact or add a new contact
But i'm not syncing with anything (maybe google?)
How would this prohibit new contacts and/or editing a current contact?
how do I fix this?
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Bump man, please
Sent from my SAMSUNG-SGH-I777 using XDA App
It might be helpful if ya'll pulled and posted logcats so any dev who looks at this thread might be able to tell you what's breaking.
I really don't know why it isn't a requirement to post a logcat when somebody posts "I has a crash".
Thank jeebus for the search! I too was having trouble with contacts tab causing FC, and Facebook sync was the culprit. Sadly, I probably never would have thought it was something that simple...

birthdays showing 1 day off in some places only

so i have noticed something weird..
my GF's b-day is this friday (4-20). when she happend to call me earlier today i noticed on her contact picture there was a small birthday cake icon and text that said "tomorrow".
today being 4-18 and her birthday not until 2 days from now i wondered what was going on. so i went to the contact app and tried to verify her birthday, only i couldnt find a field to set her birthday. failing that, i went to the calendar app and it says, and has an event marked on 4-20 for her birthday.
has anyone else noticed this on their phones? the contact notification reports 1 day earlier than supposed to? i have verified that the contact information is correct in exchange. i dont sync contacts with any other service other than exchange, i do howerver sync with multiple exchange accounts.
edit> the calendar entry is probably from exchange but i cant be sure, which may indicate why it is set correctly on the calendar app.
i have searched google and noticed the same complaint (although much older complaints) but most of those people were syncing with facebook *shrugs*
xlr8shun said:
so i have noticed something weird..
my GF's b-day is this friday (4-20). when she happend to call me earlier today i noticed on her contact picture there was a small birthday cake icon and text that said "tomorrow".
today being 4-18 and her birthday not until 2 days from now i wondered what was going on. so i went to the contact app and tried to verify her birthday, only i couldnt find a field to set her birthday. failing that, i went to the calendar app and it says, and has an event marked on 4-20 for her birthday.
has anyone else noticed this on their phones? the contact notification reports 1 day earlier than supposed to? i have verified that the contact information is correct in exchange. i dont sync contacts with any other service other than exchange, i do howerver sync with multiple exchange accounts.
edit> the calendar entry is probably from exchange but i cant be sure, which may indicate why it is set correctly on the calendar app.
i have searched google and noticed the same complaint (although much older complaints) but most of those people were syncing with facebook *shrugs*
Click to expand...
Click to collapse
Care to tell us which ROM you are using?
I had a similar experience on mine but it wasnt limited to birthdays. An event would show up a day earlier or later (I cant remember).
Last week or so, I randomly came across an article that said there had been a bug on some samsung phones that caused this issue when an event was added to the calendar as an "all day event." or birthdays now, I add it to the individual contact and it shows up in the calendar without this issue.
AJ Newkirk said:
Care to tell us which ROM you are using?
Click to expand...
Click to collapse
i am using unnamed 2.2.1
however i have seen complaints of people on other phones notice this also.. only most of the complaints i see were very old, thought this might have been fixed by now? dunno...
jack man said:
I had a similar experience on mine but it wasnt limited to birthdays. An event would show up a day earlier or later (I cant remember).
Last week or so, I randomly came across an article that said there had been a bug on some samsung phones that caused this issue when an event was added to the calendar as an "all day event." or birthdays now, I add it to the individual contact and it shows up in the calendar without this issue.
Click to expand...
Click to collapse
yeah my calendar event is showing correctly also, however it tells me it starts at 11pm *shrugs* i verified in exchange there is no time associated to the birthday
this is what i see:
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shows correctly on 4-20
\
shows incorrectly on 4-19
A 4-20 bday? Lucky girl
Sent from my SGH-I777 using Tapatalk
jdbeitz said:
A 4-20 bday? Lucky girl
Sent from my SGH-I777 using Tapatalk
Click to expand...
Click to collapse
ha, yes.. yes i am.. i mean, she is
she of course has her birthday off, so we're celebrating early..
I just noticed the same issue on my.phone. stock/rooted.
Sent from my SAMSUNG-SGH-I777 using xda premium
Hope you don't need your phone to remember her birthday
Sent from my AT&T I777 running AOKP build 3X

[Q] Google Voice No Notifications

I am not sure if I setup the new phone correctly or not. With my old phone I went under Settings--Call-Voicemail Service and could select voice. With this new phone not seeing the option. Also I have to click and open to view if someone left me a message or not inside of Google Voice application. Is this because of how HTC is doing multi-tasking a little different? Thanks for any help or insight.
I'm not getting voicemail notifications from GV either. It started after I flashed a custom rom.
could be the sleep issue that seems to be plaguing everyone, but other than that im not sure what it could be
I saw someone else post but did not fully understand the sleep issue and since I have not unlock phone was not clear if that is what cause the problem or stock has the same issue. Thanks for the information.
asuman1179 said:
I saw someone else post but did not fully understand the sleep issue and since I have not unlock phone was not clear if that is what cause the problem or stock has the same issue. Thanks for the information.
Click to expand...
Click to collapse
i really don't know if it affects stock, but since all custom roms are having the issue then i would guess its also a stock issue? just a guess though since i dont develop roms, i just tweak them to my liking lol
I just called myself from a land line and left a voicemail. Within 30 seconds, I got an email and a text from GV notifying me of the new VM. I'm on Fresh 5.1.1 and have been about a week now. This is the first I've heard of this problem so I was worried that maybe something had recently changed. All appears to be fine here.
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The issue is deep sleep, after the phone has been off for a while it turns off WiFi and data to conserve battery
sent from my EVO LTE
erikivy said:
I just called myself from a land line and left a voicemail. Within 30 seconds, I got an email and a text from GV notifying me of the new VM. I'm on Fresh 5.1.1 and have been about a week now. This is the first I've heard of this problem so I was worried that maybe something had recently changed. All appears to be fine here.
Click to expand...
Click to collapse
That's not the issue. Those are separate notifications. He's talking about getting a notification directly from the google voice app. You can turn off text and email notifications and just rely on the app. I have not been getting notifications from the app either.
You are correct timtlm that the app is not giving me the notifications anymore or I guess ever but still pretty new to the phone. Also wanted to mention in my old Evo 4g I had it setup to not to use the carrier voicemail service. Does not seem to be an option but that might be because of IC version.
timtlm said:
That's not the issue. Those are separate notifications. He's talking about getting a notification directly from the google voice app. You can turn off text and email notifications and just rely on the app. I have not been getting notifications from the app either.
Click to expand...
Click to collapse
Sorry abut that, I misunderstood.
asuman1179 said:
You are correct timtlm that the app is not giving me the notifications anymore or I guess ever but still pretty new to the phone. Also wanted to mention in my old Evo 4g I had it setup to not to use the carrier voicemail service. Does not seem to be an option but that might be because of IC version.
Click to expand...
Click to collapse
OK, I just got it to show the notification. I had checked the settings in the app to be able to review google voicemail within the call history. I'm guessing sense doesn't support that since I don't see anything in the call history. After unchecking that, I started to get notifications again.
timtlm said:
OK, I just got it to show the notification. I had checked the settings in the app to be able to review google voicemail within the call history. I'm guessing sense doesn't support that since I don't see anything in the call history. After unchecking that, I started to get notifications again.
Click to expand...
Click to collapse
Can you clarify, did you uncheck "Voicemail Display: View and play voicemails from the phone call log?"
I am not seeing "Voicemail Display: View and play voicemails from the phone call log" inside of google voice app? Am I looking in the wrong place?
asuman1179 said:
I am not seeing "Voicemail Display: View and play voicemails from the phone call log" inside of google voice app? Am I looking in the wrong place?
Click to expand...
Click to collapse
I unchecked it. It's in the Google voice app under menu, settings, voicemail display. It was unchecked by default. It's supposed to be a new ICS feature.
I already have that one checked. This is just so strange but guessing it has something to do with the sleep feature of the phone.
asuman1179 said:
I already have that one checked. This is just so strange but guessing it has something to do with the sleep feature of the phone.
Click to expand...
Click to collapse
He said he UNCHECKED it i believe.
I also was not getting notifications for voicemails, but was for texts so I don't think it is a sleep issue. Sounds like unchecking that setting should give me voicemail notifications too, thanks.
I've been using Google Voice with these settings from the Sync And Notifications menu with no problems. I never did set up the Voicemail on the phone, and for messaging its Google Voice unless its a MMS instead of SMS. Google voice doesn't support MMS so it automatically goes to the messaging app. Notification works fine for all.
Just flashed cm11 and don't get GV text notifications.
Well I see them slide up in the top if I'm looking while I get a text but they don't stick. (Or no notification if it's off)
I didn't set up vm within GV, and I've reset GV app data, still no luck.
Also I use 2 accounts. 1 main one for email (and app purchases), and 1 primarily for Google voice.
I have no sync off for gv account. But the thing is the same setup on my tablet, I get notifications. (Same amounts, same sync settings, running jelly bean on tab, kit kat on phone)
Any suggestions?

Low res MMS images

Has anyone experienced getting very low res picture messages via text?
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"lightbox_download": "Download",
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Sent from my VS990 using Tapatalk
Me too!
How does it look after you download it to your phone?
Yes. The MMS picture resolution is terrible on my LG v10, regardless of previewing it in the Message+ app or after downloading it to my phone (usually around 270x480). I've checked the LG V10's outgoing MMS picture quality by sending one to my son's Galaxy S6. The resolution is fine for the pic when it gets to his phone, so it seems to only be an incoming issue. I haven't found a setting that allows me to adjust this. If anyone has any additional info on this issue, I'd love to hear it.
I think mine are OK. This is a random picture sent by a coworker of mine who has an iPhone 6.
Seems to look ok to me. I'm T-Mobile just for the record.
(hopefully it uploads here the same as it looks in my message app)
*edit*
Well this one looks OK but I just went back through other texts and found that on other pics I can see what you're talking about. Grainy look to them. (incoming only)
Sent from my pretty nifty brand new LG V10
I have had the same issue! All pictures texted to me are very low quality. I had a note 3 and never had this issue before. Not only are they extremely low resolution but if someone sends me multiple pictures they come out black and white! I have been looking all over the settings to see what the problem may be but can't find anything to fix it. I was at Best buy today and asked them to look but they couldn't figure it out either. They suggested to go back to where I bought it (verizon store). I tried both messaging apps but the results as the same regardless. They are also low resolution after downloading. Will have to call lg tomorrow..
Yeah I think i'll go to Verizon and have them explain this for me.
Sent from my VS990 using Tapatalk
Dwain_Thomas said:
Yeah I think i'll go to Verizon and have them explain this for me.
Sent from my VS990 using Tapatalk
Click to expand...
Click to collapse
Did anyone find a fix for this yet?
I'm waiting for a call back from Verizon. I talked to them today (finally had the time) and they see it's an issue with the phone model and will try to resolve it. Or possibly exchange the device.
And I wanted this over the Note 5. Kinda irritated with the phone now... ?
Sent from my VS990 using Tapatalk
It's very likely the Messaging app. I use Hangouts for texts, and I've had no problems getting high quality MMS messages. Actually, I get low quality messages if they are sent through Hangouts as Hangouts messages, and I have to wait for them to buffer. But if pictures are sent as MMS, they download immediately as high quality and I have no trouble viewing them.
Very unlikely that this is the phone's fault. It's either your messaging app causing the issue, or another issue revolving around everyone's carriers and APN settings. I use AT&T's network on a T-Mobile V10.
ubergeek77 said:
It's very likely the Messaging app. I use Hangouts for texts, and I've had no problems getting high quality MMS messages. Actually, I get low quality messages if they are sent through Hangouts as Hangouts messages, and I have to wait for them to buffer. But if pictures are sent as MMS, they download immediately as high quality and I have no trouble viewing them.
Very unlikely that this is the phone's fault. It's either your messaging app causing the issue, or another issue revolving around everyone's carriers and APN settings. I use AT&T's network on a T-Mobile V10.
Click to expand...
Click to collapse
If you aren't having any issues on AT&T, then it may be a network compatibility issue....idk. Verizon has put a ticket in today for the problem so we'll see what happens next
Any updates on this?
Samsung.Galaxy.S3 said:
Any updates on this?
Click to expand...
Click to collapse
nothing yet. I've only been able to talk to a rep via text messaging and only been asked to send sample incoming picture messages and what app i am using. Neither stock nor Message+ makes a difference. They have a ticket in for it. My conversation yesterday said I should hear something within 48 hours. We"ll see
I've noticed that Google Messenger and Hangouts send terrible quality images. I use ChompSMS and I just changed the settings to 2mb MMS limit (I'm with Verizon, yours may be different" and I'm able to send images without the pixelation you see when it's sent through messenger/hangouts.
Try using a different app to send your texts, preferably one that lets you change the MMS send size limit.
Note that this problem happens when sending through AT&T and Verizon, so I'm pretty sure it's the app causing the problem and lowering quality to save bandwidth.
I use Google Messenger. I never had this problem on my other phone (VZW).
I am having this same issue. I am with verizon. Whats worse is I can't even download high res. Photos from websites either! Frustration...I love this phone otherwise.
Any word on a resolution yet?
I still haven't received any updates on a solution. I'll try to reach out to them before the week is over.for a minute I thought things were getting better but not so much
So my results are in. They say nothing is wrong on their end and everything is working fine on my end. They ran some tests measuring image size. Apparently everything is compressed as it should be, but my images are looking crappy. But in the end, I still have no resolution
Sent from my VS990 using Tapatalk
This problem has been plaguing me for over a year, this is them most helpful information I have found. https://www.reddit.com/r/GooglePixel...ottom-comments
From what I can tell, if Verizon doesn't recognize your phone (mine is on a custom rom) Verizon servers automatically compress incoming MMS to 30-40KB.
"Pixel is resizing the images much more than they should. Take a look at the google pixel product forum. There are many complaints about this.
Every other comment so far is wrong, it's not just due to MMS. Yes MMS compresses/resizes the images to get a smaller file size, but no carrier restricts the image size down to the 30-40KB that Pixel is receiving.
From what I can tell the phone isn't in the carriers MMS phone info database yet, so it doesn't know the phone's capabilities so it defaults to a really old, flip phone user agent that restricts incoming MMS images to 30-40KB.
I have seen other reports of brand new phones having the exact same issue.
So hopefully it's just a matter of time before the carriers fix this.
Edit: I almost forgot, to prove this is an MMS issue and not 'just the way MMS works', download Textra or Chomp and under MMS settings choose Legacy instead of System. I'm not sure what it does, but it forces some other MMS settings to be used and will allow you to receive much higher quality photos."
I finally got it to work better by using Textra and setting it to "legacy" MMS.

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