Related
Symptoms:
- On making a call, starting from today (really yesterday), I get no audio going in or out. However both speakers are work fine, because the earpiece makes a beep sound to let me know call forwarding is active. The rear one works for everything.
- Headphones in call don't work either
- Sometimes I get sound for one call until I hang up, or it's very crackly and
useless.
- While ringing when dialing out (or rather, when you WOULD be hearing ringing if it was working), sometimes it'll cut the call and say "OUT OF SERVICE AREA", and then I'll get the circle with the line through it where signal is supposed to be. Signal is back seconds later.
- Data and texting work fine.
Things I've tried:
- I was on Omega ROM 13.1 with Siyah 1.5.3, although I've read online people have this issue bone stock, unrooted.
- Flashed stock insecure kernel
- Flashed several different modems
- ODIN'd back to the ROM that came with the phone (was originally a real-SIM-unlocked, Vodafone Germany i9300).
- Wiped everything possible
I'm willing to donate via Paypal to whoever has a definitive fix for this problem. It's really driving me insane that I don't have a working phone for calls. Worst case I'll call Samsung, but I expect they'll charge me an arm and a leg, if they even accept it considering it's from Germany originally (bought it off Amazon in June). This seems like a software issue, not a hardware issue consider both speakers still physically work fine. The issue is, what the hell is causing it if it came about completely randomly, and is happening across all ROMs, kernels, and modems that I flash?
Before you ask, no the Accessibility Setting for turning off all sounds is not on.
Thanks in advance for anyone that replies.
I use omega rom and I've had this a lot, I found that restoring the apn using titanium backup caused the problem, so I now use a apn backup app. Sometimes flashing the modem twice, clear cache, fix permissions helps. I always got call audio if I flashed back the base Rom. On ics, I could flash modems Willy nilly and 90% would work, not so on jelly bean. However, on omega v25 I can flash any modem and it works. Lh4 is about the best modem for me,
After flashing Rom (with full wipe), check call audio, make 1 change at a time so you know what removes sound. You may have to clear cache/fix permissions after certain changes.
Sent via TCP/IP
gsw5700 said:
I use omega rom and I've had this a lot, I found that restoring the apn using titanium backup caused the problem, so I now use a apn backup app. Sometimes flashing the modem twice, clear cache, fix permissions helps. I always got call audio if I flashed back the base Rom. On ics, I could flash modems Willy nilly and 90% would work, not so on jelly bean. However, on omega v25 I can flash any modem and it works. Lh4 is about the best modem for me,
After flashing Rom (with full wipe), check call audio, make 1 change at a time so you know what removes sound. You may have to clear cache/fix permissions after certain changes.
Sent via TCP/IP
Click to expand...
Click to collapse
It just happened totally randomly (as in it began totally randomly). Flashing the ROM again helped for one or two calls. Then back to square one. Tried everything possible including wiping and restoring the EFS. I'm not sure what kind of issue this is because the speaker itself works and so do data and texting, but not calls.
Sent from my GT-I9300 using xda premium
Well try downloading your region modem as I have experienced that problem when I was on xxxxDl12. try "15". If it doesn't help, then your region modem for your device should do the trick
Sent from my GT-I9300 using xda app-developers app
nasdiemx said:
Well try downloading your region modem as I have experienced that problem when I was on xxxxDl12. try "15". If it doesn't help, then your region modem for your device should do the trick
Sent from my GT-I9300 using xda app-developers app
Click to expand...
Click to collapse
I'm in the US so there's no regional modem. But I've tried every modem and none have solved the issue. And this issue came up after 4 months of no issues. I'm hoping there's no hardware issues.
Sent from my GT-P7510 using XDA Premium HD app
Product F(RED) said:
I'm in the US so there's no regional modem. But I've tried every modem and none have solved the issue. And this issue came up after 4 months of no issues. I'm hoping there's no hardware issues.
Sent from my GT-P7510 using XDA Premium HD app
Click to expand...
Click to collapse
Product F(RED), did you get a solution to this issue? i'm having the /exact/ same thing with my i9300 in the US. I'd also be willing to donate to whom ever documents a solution for this issue. I'll supply any information or do any action (short of bricking the phone) to fix it..
I had to ship it to the sellers on Amazon (who are in Germany, where the phone came from originally), and they shipped it to Samsung for repair, and then back to me. Samsung in any EU-member country (including the UK) will repair a Galaxy S3 from any other EU country, and my S3 has a 2 year warranty instead of 1. It was a hardware component failure (not sure which) which required a new motherboard.
Guess what. It's happening again. I don't know what to do. I don't have the time or money to keep shipping this thing abroad to get it fixed. -_-
Ok, is anybody still monitoring this situation? I have had this exact same problem which has plagued me now for about 2 months. The story is bizarre:
My phone was a blue i9300 which I bought factory unlocked at my local **** Smith retailer in July 2012. It worked just fine for months, then this audio problem surfaced, precisely as described here. I googled for solutions and tried various "fixes" which apparently worked for other people but had no effect for me. These escalated in invasiveness until I had flashed CWM and several ROMs with several versions of modem. None had any effect whatever. By this time, I decided it must be a hardware issue, so I spent the next week of my spare time trying to erase what I'd done so I could do a warranty claim. Finally I got TriangleAway to work and flashed it with I9300XXEMB1_I9300OXAEMB1_BTU stock UK system. To outward appearances, the phone looked original. Everything was fine, except for the original audio problem.
Meanwhile, I found a white S3 on ebay with a broken screen and I bought it for the motherboard, which I thought would fix the problem with the blue one and remove the need for warranty claim, as I still wasn't sure I'd covered my tracks well enough. The broken handset arrived and I carefully swapped the motherboard over, put the SIM in and made a call. I was horrified to find the exact same problem. Everything worked fine, except no audio on calls.
Now what was I going to do with this broken handset I just bought? It was worth nothing as it was, so I began looking on ebay for a new screen for it. Found one and ordered it. I had already decided that the fault must be on the screen half of the phone rather than the motherboard. While I was waiting for the screen to arrive, I took the original blue phone to **** Smith, explained the problem to them and asked them to send it to Samsung for me for warranty. This they happily did. I put my SIM in my Bauhn 3G tablet and have been using it as a phone (better than nothing) in the meanwhile.
The screen for the white one arrived yesterday and I sat down and carefully installed it. Put in the SIM and rang my landline. You guessed it, no audio. Exact same problem. WTF? This can't be happening. But it is. What do I do now? What are the chances of these two handsets having exactly the same fault? The white one has its original firmware XXBLH3. I haven't messed with it at all other than changing the screen. It can't be the SIM card as it works ok in the tablet. I am lost. HELP!
Edit: Just did an OTA upgrade, it is now 4.1.1 XXDLK1 Audio problem remains the same.
slurpy1 said:
Ok, is anybody still monitoring this situation? I have had this exact same problem which has plagued me now for about 2 months. The story is bizarre:
My phone was a blue i9300 which I bought factory unlocked at my local **** Smith retailer in July 2012. It worked just fine for months, then this audio problem surfaced, precisely as described here. I googled for solutions and tried various "fixes" which apparently worked for other people but had no effect for me. These escalated in invasiveness until I had flashed CWM and several ROMs with several versions of modem. None had any effect whatever. By this time, I decided it must be a hardware issue, so I spent the next week of my spare time trying to erase what I'd done so I could do a warranty claim. Finally I got TriangleAway to work and flashed it with I9300XXEMB1_I9300OXAEMB1_BTU stock UK system. To outward appearances, the phone looked original. Everything was fine, except for the original audio problem.
Meanwhile, I found a white S3 on ebay with a broken screen and I bought it for the motherboard, which I thought would fix the problem with the blue one and remove the need for warranty claim, as I still wasn't sure I'd covered my tracks well enough. The broken handset arrived and I carefully swapped the motherboard over, put the SIM in and made a call. I was horrified to find the exact same problem. Everything worked fine, except no audio on calls.
Now what was I going to do with this broken handset I just bought? It was worth nothing as it was, so I began looking on ebay for a new screen for it. Found one and ordered it. I had already decided that the fault must be on the screen half of the phone rather than the motherboard. While I was waiting for the screen to arrive, I took the original blue phone to **** Smith, explained the problem to them and asked them to send it to Samsung for me for warranty. This they happily did. I put my SIM in my Bauhn 3G tablet and have been using it as a phone (better than nothing) in the meanwhile.
The screen for the white one arrived yesterday and I sat down and carefully installed it. Put in the SIM and rang my landline. You guessed it, no audio. Exact same problem. WTF? This can't be happening. But it is. What do I do now? What are the chances of these two handsets having exactly the same fault? The white one has its original firmware XXBLH3. I haven't messed with it at all other than changing the screen. It can't be the SIM card as it works ok in the tablet. I am lost. HELP!
Edit: Just did an OTA upgrade, it is now 4.1.1 XXDLK1 Audio problem remains the same.
Click to expand...
Click to collapse
OK that's the most insane thing ever. I can't frigging believe it.
I've had this issue for a month and a bit and it's driving me insane. Worst of all it goes and comes back without any apparent reason. Today it started again. I've done all the exact things you did, changed modem firmware, installed cyanogenmod, everything in the phone works fine except I get no audio in calls and suddenly call drops and signal goes out of service for a few seconds.
After hearing about your case I don't know what to do. I have an insurance with the phone company that covers theft, I am thinking about it.....
well same thing happened to me , i was in a different country for one month and when i went back this started. i have no idea whats going on.
It's a hardware issue. You need to send it to Samsung for motherboard replacement.
Product F(RED) said:
It's a hardware issue. You need to send it to Samsung for motherboard replacement.
Click to expand...
Click to collapse
sorry, was logged on with my friend's account.
so i bought my phone on august 20th last year, from amazon, do i even have a warranty? how am i supposed to replace it?
thanks! how much would that cost?
thanks alot
holydire said:
sorry, was logged on with my friend's account.
so i bought my phone on august 20th last year, from amazon, do i even have a warranty? how am i supposed to replace it?
thanks! how much would that cost?
thanks alot
Click to expand...
Click to collapse
You have to message the seller. I bought mine from amazon too and it came from Germany. I had to pay $80 and wait like 3 weeks to ship it there and get it back.
Sent from my SGH-I337
holydire said:
sorry, was logged on with my friend's account.
so i bought my phone on august 20th last year, from amazon, do i even have a warranty? how am i supposed to replace it?
thanks! how much would that cost?
thanks alot
Click to expand...
Click to collapse
Vendor for warranty or Samsung give an additional 24 month warranty that is limited as per .
My HOX+ (international model) worked fine for months, but yesterday it suddenly lost signal and now it's stuck in the airplane mode. When that happened, I didn't reboot, upgrade or otherwise tampered with the phone. The phone was rooted and had Elegancia ROM 4.5.0 installed long time ago.
This problem is mentioned in few other threads, but in my case the phone randomly comes out of the airplane mode by itself for few minutes and then goes back. During these short periods everything works - i.e. I can make calls and get 3G data and see IMEI. That happens once every few hours. Perhaps this was the case for other people as well, but nobody mentioned that so far. Wi-Fi does work all the time, though - so only cellular network is broken.
I wiped cache, simulated battery pull, and installed Elegancia ROM 5.2.0 and re-flashed boot.img from it. Nothing helps. It looks like hardware problem, but before I try repair options, perhaps anyone here has other ideas.
Speaking of hardware repairs, does anyone have experience with repairing rooted HTC phones ? I understand that unlocking bootloader voids warranty, but they will still repair it for a fee - right ?
cozzamara said:
This problem is mentioned in few other threads, but in my case the phone randomly comes out of the airplane mode by itself for few minutes and then goes back. During these short periods everything works - i.e. I can make calls and get 3G data and see IMEI. That happens once every few hours. Perhaps this was the case for other people as well, but nobody mentioned that so far. Wi-Fi does work all the time, though - so only cellular network is broken.
Click to expand...
Click to collapse
Can you remember when those situations are happening if the cellular network signal is weak in this area? Is this problem occurring everywhere or specifically in a zone area e.g. only work, only at home,etc.?
Are you using the Power Saver mode?
Maybe your SIM card is just a bit loose in it's support, try to install a "scotch" tape cut-to-size on its back, it only takes 5 minutes to try and its free!
cozzamara said:
I understand that unlocking bootloader voids warranty, but they will still repair it for a fee - right ?
Click to expand...
Click to collapse
Not at all! Your warranty with your provider can be void, but not with HTC.
Many reports of the same issue with the Nexus Galaxy HERE
Yes, I am absolutely positive now it's a hardware problem. The same SIM card works perfectly in another phone, and other SIM cards don't work in this HOX+ with the same symptoms. The phone doesn't even notice absence of SIM card when there's none - it says "No Service", and doesn't say "No SIM Card", which it normally did before.
Lucky Thirteen said:
Not at all! Your warranty with your provider can be void, but not with HTC.
Click to expand...
Click to collapse
That is not what HTC told me. Their phone representative said that unlocking bootloader voids the warranty, regardless of how your purchased the phone.
I was ready to go ahead with paid repair, but after checking IMEI number, they told me this is a global (C2) model, originating in UK, and not only their warranty doesn't apply here, HTC USA won't even repair it for a fee because they don't have necessary parts. This was factory-unlocked international HTC One X+ (model S728E), purchased on US eBay, and yes - it is UK model, so I'm stuck now. I'll update when I talk to HTC in UK.
Update
As promised, I am posting an update to this story.
I called HTC UK and they said if the problem is not caused by firmware modification, it will be covered by warranty.
I filled RMA request on HTC UK support site, but then they changed their mind and told me that repair will cost because of the unlocked bootloader.
I didn't have any other options at that point, so I installed stock ROM, unrooted and re-locked bootloader and sent the phone to UK service center. I used the cheapest USPS shipping (about $20) and it took about 2 weeks for the phone to get there from NY, but once it got there, I received back repaired working phone here in the US in a couple of days. I was not charged any money for this, after all.
The serial number of the phone remained the same, but IMEI changed, which confirms that the problem was in hardware indeed.
By the time I got the phone back from UK, my eBay seller obtained RMA from US HTC (which they denied me directly).
This whole experience demonstrated that:
US HTC support is useless. Everything several of their representatives told me turned out to be outright BS.
UK HTC support is excellent.
HTC doesn't seem to have consistent policy regarding unlocked bootloaders. Formally unlocking voids warranty (at least on non-developer units), but in reality it probably doesn't, if the the hardware is faulty
My experience
HI,
I have an HOX which had the standard HTC firmware from new. The battery needed replacing so contacted my network provider who agreed to “replace” the battery for me.
Received the phone back, not my phone but a refurbished phone which now had branded firmware, not overly happy about that! But I did have “my” phone back.
After reinstalling all the apps I use regularly and using the phone for three days, I noticed that I could not get any network coverage for approx. 24 hours. I called at the network provider shop where the assistant said that it was unusual and appeared to be stuck in airplane mode, which I hadn’t noticed. After using factory reset and a new sim the problem was still evident.
Two options; return it to the network provider for repair or try one of the larger shops which have a technician on site.
Whilst deciding what to do (over lunch) my phone started working correctly all the network information appeared in the “about” menu, great, sorted. I assumed the new sim need to “register” its self :/ However, several hours later the phone again showed no network signal!!!!
I just left the phone to one side and decided that I should send it back for repair, again.
Having left the phone untouched, it again started working, the only thing that I noted was that each time it started working it had turned off power saver mode. I have left power saver off and for the last 24 hours the problem has not reoccurred. Early days, but fingers crossed
In summary I guess it is a firmware problem based on my experience.
I hope this helps anyone who experiencing the same problems.
I told them that my phone was overheating and would freeze and shut off while on and off the charger after updating to ME7 (which it actually does). They told me to put it in safe mode for 24 hours and see what they find. I know I have to unroot it before putting it in safe mode. Anyone else have to do this to get a replacement? How did it work out for you?
That sounds like BS to me. Someone might tell you this in hopes that you somehow solve your own problem. But, I would just get irate and tell them that it's their responsibility so give me a claim number and tell me where to send the phone.
Heatshiver said:
That sounds like BS to me. Someone might tell you this in hopes that you somehow solve your own problem. But, I would just get irate and tell them that it's their responsibility so give me a claim number and tell me where to send the phone.
Click to expand...
Click to collapse
Or just tell them you already put it in safe mode and still will not work
justinisloco said:
Or just tell them you already put it in safe mode and still will not work
Click to expand...
Click to collapse
To enter safe mode tap F8 while booting....
Sigh Verizon and their Walmart Techs.
Sent from my SCH-I545 using Tapatalk 2
I called verizon today, talked to the tech told him my phone kept losing 4g service and dropping my wifi signal all the time. Told them I restored it already twice and it didn't fix the issue. Tech said looks like you covered all area's you'll recieve your replacement in 2-4 days.
It's that simple :good:
My replacement phone I just received 2 days ago had no wifi strength and the bluetooth would skip when I was holding the phone (anyone ever heard of that happening?) I called them last night and told them I done everything I was supposed to (factory reset, troubleshooting) they over-nighted me a CLNR got it this morning. I'd call again and ask for someone else because I've never heard of safe mode on the phone-they just didn't want to do their job I believe....
I just wanted to make sure they can't get inside your phone or anything by putting it in safe mode. What should I tell them when I call back. Any messages or info come up when I take it out of safe mode that the tech may ask for?
Sent from my SCH-I545 using XDA Premium 4 mobile app
Four tries before working replacement
I too had overheat problems w/ my phone(s). Including the original phone Verizon sent me four phones before a fulling working one arrived. The certified program, in my experience, is crap. I've gone through multiple models, S4 & Razr MAxx, when phones were replaced for faulty operation. Good news is the last, working, model S4 I recieved was still on MDK. It was rooted within the hour after receiving it. Eclipse ROM and never a problem since. Be persistent, call back as often as needed, and don't take no for an answer. And safe mode, bunch of bull****. Factory reset is only reliable fix. About half the time...
Denvertoad said:
I too had overheat problems w/ my phone(s). Including the original phone Verizon sent me four phones before a fulling working one arrived. The certified program, in my experience, is crap. I've gone through multiple models, S4 & Razr MAxx, when phones were replaced for faulty operation. Good news is the last, working, model S4 I recieved was still on MDK. It was rooted within the hour after receiving it. Eclipse ROM and never a problem since. Be persistent, call back as often as needed, and don't take no for an answer. And safe mode, bunch of bull****. Factory reset is only reliable fix. About half the time...
Click to expand...
Click to collapse
What they said-def keep calling back. I read in a post a few months back about someone saying Verizon was able to get into our phones to help look for the problem not sure how truthful that is-but I would not allow them to hop into your phone they could prob see if you rooted or not. My replacement was MDK thankfully all the bloat they put on these phones really burn me up. And sometimes it does take several replacements before you find one that is perfect-my husband went through 7 Rezound's before he got a good working one. Now I'm the one with the issues LOL
I bought my s3 in March of this year, and everything was working just fine until May. It's an awsome phone and I love it. However, since May, my phone no longer connects to 4g EVER and the 3g comes and goes and never stays connected for more than 10 minutes while in use. I've NEVER even come CLOSE to reaching my plans provided 2.5GB of data, so I know that's not the issue. The phone has never been dropped, or wet, as I am always very delicate with my phones. I have never placed it too close to the TV...
I contacted Boost mobile. They gave me a long list of things to try. I have tried EVERYTHING: making sure the mobile networks is checked, preferred network setting CDMA/LTE, soft reset, clear browser cache, update PRL, profile update, software update, firmware update, ##72786#, and even did a factory reset. Nothing helped. Boost said there was nothing else they could do for me, and that I needed to contact samsung.
Samsung said the only way for them to find the problem is for me to send them my phone, and wait 2 to 4 weeks for them to revise it and send it back. That's not an option as I need my phone monday through friday for my job. (UPDATE: I got so irritated with this problem that I went ahead and bought an LG Volt, since I didn't have the money to buy another galaxy. It's nice but I don't like it as much. I'm still afraid to send the Galaxy into Samsung. They have expressed to me that if they can't find an issue(just my luck), or if they find the issue to be my fault(IE I put the phone too close to a credit card magnet or some dumb crap like that), then they will charge me not only for the parts and labor, but for the return shipping... and we all know that they'll charge me way more than the phone is worth.
I was just wondering if anyone else has had this problem, and if there's anyway to fix it without having to send my phone in to samsung? I have been told, also, that I could try reflashing the phone to it's original firmware and software, but I am afraid of screwing the phone up since I've never done anything like that before.
Thanks!
I love my new S9Plus, but I am getting increasingly frustrated in the number of dropped calls I am having.
It doesn't seem to matter if I have several bars or only one or two - I am dropping calls at least 8 or 9 times a day. Even when I have 4 bars.
TOday at work I had four bars (download speeds of 26MB down on lte) and I dropped two calls while talking to my wife. Problem enough that I dropped the calls but my wife thinks I hung up on her.
I live in the US and am on ATT if that matters. I have used International Variants on my last four phones and never had this call drop problem before. NEVER.
I first wonder if there is something I can do about this? Is this caused by software or hardware in the phone? is there a way to test t his? (it is hard to anticpate when I will drop calls. I have had some calls last over 10 minutes without dropping and other times in the same location - call drop out after 1 minute.
Anyone else having this problem? Your help and input is greatly appreciated.
Am I the only one experiencing dropped calls? Signal Strength seems ok - but while talking calls just drop off - I watched the signal strength meter go away and instead saw a circle with a link thru it - no signal I guess - (I think my call would have dropped had I been on a call) for no apparent reason -
Anyone else having an issue with dropped calls or am I the only one?
I'm also having drop outs on Vodafone UK. Only happens when I've been on the phone for more then 5 mins
I had bad quality in calls, hardly understood what the other person said; changed the sim card, all ok now.
Sent from my SM-G965F using Tapatalk
I have the samsung unlocked version and using Verizon on it, have not dropped any calls yet but it seems very static sounding. I love the phone, and only talk to my wife on the phone, everyone else I just text so not a huge issue with me.
To OP, this used to happen to me on S4/S7 when the phone would switch between LTE/WCDMA when suddenly I would get no network with signal disappearing and dropping calls. A new firmware fixed that issue in one case and in other case had to replace the phone itself. Can you try changing to "GSM only" to see if this is related to VOLTE at all or bands changing between LTS<=>WCDMA?
As for the static in call, it could be due to lack of VoLTE support.
I went to the ATT Store and they mentioned that ATT has been doing someting with enhanced calling stuff - said it might effect me - but I am not sure I get enhanced calling because I am not on a branded phone. I went ahead and got a new sim card thinking maybe that might help. Will see what happens over the next few days.
I do appreciate the comments - hope this is not a phone issue
I'm on T-Mobile and I am experiencing it as well, and no it's not the service as my One plus 5t doesn't drop any calls in the same area, same sim, same service. Even the Wifi was weak.
I did a support call with Samsung and they advised me to return it.. I ordered another one to see if that one is any better... I'm hoping... If not that will go back as well.
Sent from my ONEPLUS A5010 using Tapatalk
I just got my s9 with att today and am in the states. I'm having the same issue. I have also noticed it is super delayed in sending images via text as well.
I have the issues on my s9 on Vodafone UK there is also a post in the s9 forums about it
It's seems to be affecting a few people and it seems global
So let's hope a FW update fixes it and that the update come soon ar I will return the handset
First the finger print sensor issues. Now this!
My one week old s9+ gave me trouble with the fingerprint error that got fixed with the update. But now my device is dropping almost every other call. Short or long it doesn't matter. I could make calls with no drops in the same spot using the same sim card on my s7 edge. Heading to Samsung tomorrow. Not quiet happy! Device is unlocked. Bought directly from Samsung and I live in Bahrain.
cigawet said:
My one week old s9+ gave me trouble with the fingerprint error that got fixed with the update. But now my device is dropping almost every other call. Short or long it doesn't matter. I could make calls with no drops in the same spot using the same sim card on my s7 edge. Heading to Samsung tomorrow. Not quiet happy! Device is unlocked. Bought directly from Samsung and I live in Bahrain.
Click to expand...
Click to collapse
Returning mine today one thing I expect a phone todo is make calls. Most other things I can wait to be fixed.
Going back to my oneplus 5t which I actually think is a better phone
Unless you are using an AT&T S9+ (or one running AT&T firmware), you will drop calls on AT&T because they won't let your phone use VoLTE and it will try and drop to HSPA , which is being reduced network wise every day.
Getting the phone replaced with a new one.
I was delayed a couple of days because of work but I went to samsung today and they did extensive system tests that did not show anything more than a simple log that says "call drop due to weak network" which is not the case. However, I asked them to manually check it by making calls and keeping in on speaker and 2 out of 3 calls dropped and they got it recorded on camera. Now I'm waiting for my replacement. Hopefully this was a flaw in the first batch or something as my device was one if the first here in the country. Also I almost missed my 15 days replacement time frame. Otherwise they would've fixed it instead. Pheww what a relief. If you are experiencing this issue run to your closest Samsung service center and get it replaced.
cigawet said:
I was delayed a couple of days because of work but I went to samsung today and they did extensive system tests that did not show anything more than a simple log that says "call drop due to weak network" which is not the case. However, I asked them to manually check it by making calls and keeping in on speaker and 2 out of 3 calls dropped and they got it recorded on camera. Now I'm waiting for my replacement. Hopefully this was a flaw in the first batch or something as my device was one if the first here in the country. Also I almost missed my 15 days replacement time frame. Otherwise they would've fixed it instead. Pheww what a relief. If you are experiencing this issue run to your closest Samsung service center and get it replaced.
Click to expand...
Click to collapse
It's crazy. One thing you would think the have perfected over the years is the ability to make phone calls
searley said:
It's crazy. One thing you would think the have perfected over the years is the ability to make phone calls
Click to expand...
Click to collapse
Seriously!! What a disappointment after being excited about being one of the first people to own the device. I had 2 serious issues from the day I purchased it. Fingerprint sensor then dropped calls. My replacement device will be ready for pickup on Saturday. If it works perfectly I'm willing to forgive them. If not I'm going to demand my money back ! I did not pay around 1000$ for the device so I can drive to service center 3 times in 13 days and end up using my S7 edge again!
cigawet said:
Seriously!! What a disappointment after being excited about being one of the first people to own the device. I had 2 serious issues from the day I purchased it. Fingerprint sensor then dropped calls. My replacement device will be ready for pickup on Saturday. If it works perfectly I'm willing to forgive them. If not I'm going to demand my money back ! I did not pay around 1000$ for the device so I can drive to service center 3 times in 13 days and end up using my S7 edge again!
Click to expand...
Click to collapse
In the UK they offered to allow me to return it for replacement but would take about 20 days to get another handset so I have returned it for refund
I strongly suspect your replacement maybe the same.. I think it's a software issue that will need a FW update
Still I will be getting my cash back have decided to buy a new rifle instead
searley said:
In the UK they offered to allow me to return it for replacement but would take about 20 days to get another handset so I have returned it for refund
I strongly suspect your replacement maybe the same.. I think it's a software issue that will need a FW update
Still I will be getting my cash back have decided to buy a new rifle instead
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20 days!?! That's a long long time. I'd take the money like u did. They promised to give me a new device by Saturday so let's see. Otherwise I will take my money back and hold the purchase. Maybe I'll buy a different device altogether. Which sucks cuz I wanted the s9+ since it was rumored last year! Good luck with the rifle. Don't be shooting no Samsung employees lol
cigawet said:
20 days!?! That's a long long time. I'd take the money like u did. They promised to give me a new device by Saturday so let's see. Otherwise I will take my money back and hold the purchase. Maybe I'll buy a different device altogether. Which sucks cuz I wanted the s9+ since it was rumored last year! Good luck with the rifle. Don't be shooting no Samsung employees lol
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I have a note8 and iPhone x
I played with the s9.. call recording didn't work.. One of the features was missing 'blood pressure measurement' few other bits not right software wise
I will wait a few months see what other flagships come out
Hi Guys!
At spain there is a lot of people with this issue. With different providers, like Vodafone, Orange, etc...
We have sended a message on twitter to call Samsung to update a new modem firmware or something like this:
https://twitter.com/FGPonce/status/976811515461369857
If its important to do a rt to get more visibility and you guys could send something also in english to call samsung to fix this issue all fast as they can.
Apologize about my english !