I'm S-Off
I was on the 8/20 CM10 build when I randomly stopped being able to send/receive texts. They don't go through. I nandroided back to a sense rom, and according to Sprint Zone there was a problem with the data radio, but I could make calls fine and had a strong 3g connection.
So far I've done (in this order)
Wipe on cm10
Update cm10
update radio
nandroid
wipe a few more times
update radio
wipe some more
call sprint
Did
PRL update
Profile Update
Service Update
Got an escalated engineer ticket
RUU'ed
Updated profile/prl
Tried reactivation
Tried messing with the ##3282# menu
Still nothing.
If I send it'll just hang on the sending then I'll get a pop up saying it couldn't be sent... Any more ideas?
I had a similar issue, it stemmed from Google voice. Ended up being a problem with provisioning and I had to escalate twice to get to someone who could "refresh" my line (her words) and that fixed it. Do you have your number ported to Google Voice?
Sent from my EVO using Tapatalk 2
HTCotta said:
I had a similar issue, it stemmed from Google voice. Ended up being a problem with provisioning and I had to escalate twice to get to someone who could "refresh" my line (her words) and that fixed it. Do you have your number ported to Google Voice?
Sent from my EVO using Tapatalk 2
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Yes, but I don't have the gvoice app on my phone.
When you dial *2 does the voice test in sprint zone fail? If it does you might have the same problem and the only way to fix it is to have them do this "refresh". I tried everything else, completely returned my phone to stock but it didn't matter because it was "corruption in provisioning" I believe the rep said.
Sent from my EVO using Tapatalk 2
HTCotta said:
When you dial *2 does the voice test in sprint zone fail? If it does you might have the same problem and the only way to fix it is to have them do this "refresh". I tried everything else, completely returned my phone to stock but it didn't matter because it was "corruption in provisioning" I believe the rep said.
Sent from my EVO using Tapatalk 2
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That's exactly what I noticed when I first flashed back to a sense rom. I'ma call them tomorrow and ask them to do that thanks!
Related
hello i install to roms today and both say sms error... Radio interface resource shortage. when i click on details it say cause code: 64 error class: 2. so far i have i have the latest viperROM on can some help? i cant send sms nor mms
xionmedia said:
hello i install to roms today and both say sms error... Radio interface resource shortage. when i click on details it say cause code: 64 error class: 2. so far i have i have the latest viperROM on can some help? i cant send sms nor mms
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You must have just rooted/S-OFF. Call Sprint and have them refresh you on the network, providing them the error code if they need it. Quick fix
thanks got it fix so far. The lady from sprint said that i can also go to the sprint zone app and click on help to do a connect test too. also if it come with and error to click on update profile.
xionmedia said:
thanks got it fix so far. The lady from sprint said that i can also go to the sprint zone app and click on help to do a connect test too. also if it come with and error to click on update profile.
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i had the same issue and using the sprint zone app did not help. i had the issue for a few days and the sprint zone app would tell me data worked but voice did not (which i already knew as sms and voice didnt work).
i updated profile and prl multiple times over a 3 day period but to no avail. also tried to activate the phone again twice by doing ##msl# and entering in the information there but also didnt fix the issue.
the issue was only resolved by calling sprint and reporting it. after talking to the lady on the phone, the errors were cleared.
these issues all started right after running the revolutionary nand unlock method.
I know I'm a noob but I've gone through 4 calls to sprint for the same problem... What is the key words to say to those people to get this fixed? Because I'm having the same problem on my 3d running synergy rom. And viper ROM... Everything else works besides talk and sms.... Also started after the revolutionary update..
Sent from my Rooted Finally!!! PG86100 using Tapatalk
Midnight_H3 said:
I know I'm a noob but I've gone through 4 calls to sprint for the same problem... What is the key words to say to those people to get this fixed? Because I'm having the same problem on my 3d running synergy rom. And viper ROM... Everything else works besides talk and sms.... Also started after the revolutionary update..
Sent from my Rooted Finally!!! PG86100 using Tapatalk
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When you make a phone call, what happens? For me, I received an Error 16 and then I would hang up. I was told to stay on the line after receiving the error and it would route me to the correct department. I told the online sprint chat person, error 16 and they told me there was fraud on my account. I called *2 and the lady said there was no fraud, there was just a provisioning issue and to stay on the line when I received the error after making a phone call.
i know it can be frustrating having to call them so many times. its unfortunate they're not better able to troubleshot their own system/errors. hopefully my experience helps!
Thanks for the info. I kept getting error 16 too except it would just say " call you service provider for more info". Then hang up on me..... After the fifth call to sprint they finally fixed it.. the key was telling them that when I tryd calling my cell it said that the number was not in service.
Sent from my PG86100 using Tapatalk
xionmedia said:
hello i install to roms today and both say sms error... Radio interface resource shortage. when i click on details it say cause code: 64 error class: 2. so far i have i have the latest viperROM on can some help? i cant send sms nor mms
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Click to collapse
This is interesting...i rooted about a week ago and got the ERROR 16 and stayed on the line for the fix. Today, i got this same message 64 ERROR CLASS 2 two different times when sending a text message within 2 min. of each other. Problem seemed to have disappeared after that.
I had the error 64 for SMS when I had error 16 for phone calls.
There are a couple threads with a walkthrough of fixing error 16. Basically, make a phone call, you get a machine saying error 16, stay on the line and it will connect you to a person, they will fix it. You may need another phone so they can call you on it while they have you restart your evo 3d.
It will fix both errors.
@nightfire - i hear what your saying yet i had the error 16 resolved when i rooted approx a week ago, today i received the error 64 the OP stated, all seems fine now just very peculiar fwiw my family member in same house said she was having problems sending texts - could've been a network problem in the area who knows....anyone else w/ the error 64 today?
I just ran into the same issue with my 3 hour old 3vo, had a chat with sprint online and all was fixed in a matter of 5 min.
joeykrim said:
i had the same issue and using the sprint zone app did not help. i had the issue for a few days and the sprint zone app would tell me data worked but voice did not (which i already knew as sms and voice didnt work).
i updated profile and prl multiple times over a 3 day period but to no avail. also tried to activate the phone again twice by doing ##msl# and entering in the information there but also didnt fix the issue.
the issue was only resolved by calling sprint and reporting it. after talking to the lady on the phone, the errors were cleared.
these issues all started right after running the revolutionary nand unlock method.
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That what I did to root my phone and remove my s off. I using the revolutionary method. That when the errors started to pop up.
But a question? When you updated the profile and prl. did you remove the battery for ten seconds? That what the sprint represent told me to do, after she update every thing.
Sent from my PG86100 using XDA App
xionmedia said:
That what I did to root my phone and remove my s off. I using the revolutionary method. That when the errors started to pop up.
But a question? When you updated the profile and prl. did you remove the battery for ten seconds? That what the sprint represent told me to do, after she update every thing.
Sent from my PG86100 using XDA App
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The problems on there end not yours.. you have to make it clear to the sprint reps that you can't get incoming calls either and then they do whatever and bam it works and all the errors go away.... Even if you can receive incoming calls tell them you can't and I think they reset the account.... You can update prls all day and it won't fix the problem
Sent from my 3VO
Okay so i am having this issue as well but mine is diff than everyone else i think...
here is why my phone works perfectly fine as long as i am on sprints network
the second i roam off it i loose all ability to make phone calls and send texts but i can surf thru 3g... now thats the confusing part becuase mine is doing the same thing ya'lls is but only during a roaming call and or text and it will actually hang up my call when i switch to the roaming tower and i try to call back and i get your phone cannot be athenticated verizon wireless....
Had the same problem the other day, but didn't get web either???
Sent from my PG86100
I have been having issues with my MMS on my photon since I got it. When someone sends me an MMS it comes from the number 9000 with a link to the sprint pictures website like back in the pcs days. I can send MMS fine and it shows up inline like it should. I have tried everything I can think of to fix it including flashing different roms and the issue persists.
Any ideas?
Possible PRL/Profile update problem or just bad service right now.
It's does that in mine as well as my friends epic thinking sprint has the problem not the phone
Sent from my MB855 using xda premium
My PRL and profile are up to date and it happens no matter what my service is like. My wifes evo shift is fine...
I was having a similar problem where I wasn't receiving mms. I called Sprint and they updated my profile and boom its all back to normal.
Sent from my MB855 using XDA App
My daughter has the Epic it happened to her and me last week.
I cant send mms while roaming. It gives me a error that says I don't have a data connection. But I clearly do because I am posting this message while roaming. I checked all the settings I can find and they all show that roaming data is enabled. Any ideas?
radrian92 said:
I was having a similar problem where I wasn't receiving mms. I called Sprint and they updated my profile and boom its all back to normal.
Sent from my MB855 using XDA App
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If I understand this correctly, the fix to the following problem is to call Sprint to have them update my profile? I ask this because the last few times I have called Sprint regarding this issue they did not know what I was talking about:
All MMS text messages come from the number 9000, and prompt me to click on a link to view the picture on the Sprint picture mail site, instead of simply viewing the photo in the MMS message itself.
Thanks.
Like the title says, everytime I flash a new one, or if I flash ziggy kernel especially I cannot get voice calls or data, i get radio interface shortage errors when texting ect, i have to do the ##3282# reset about 5 times to get anywhere, any theories or suggestions? I haven't seen anyone else with this problem and it started when I flashed xron ROM a few nights back..
Are you a google voice user? Are you gsm or cdma?
I only use google voice for voicemail, its Sprint CDMA
Did you update your radios AND firmware? I think the file was radio firmware nohboot or something like that?
3VO Sent
PaulB007 said:
Like the title says, everytime I flash a new one, or if I flash ziggy kernel especially I cannot get voice calls or data, i get radio interface shortage errors when texting ect, i have to do the ##3282# reset about 5 times to get anywhere, any theories or suggestions? I haven't seen anyone else with this problem and it started when I flashed xron ROM a few nights back..
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It doesn't happen to me EVERY time, but I find myself having to go through the whole reprovisioning and re-setting data thing a lot more than I would prefer to. Hell, I've had 6 of these handsets since release date and I've had to **** around with this issue right out of the box on EVERY one! Love the phone but cmon HTC....wtf!! They really screwed the pooch on this phone, lol.
---------- Post added at 08:00 PM ---------- Previous post was at 07:47 PM ----------
My problems are usually data problems. As far as losing voice, that happened once after using one of the older "superwipe" files floating around. Took a whole Saturday to get it back, had to get Sprint involved...boy was I pissed! Been using XRON superwipe lately and it's doing the trick!
Try ##scrtn# from dialer then enter your msl. After it reboots let us know if that works.
jonnybueno said:
Try ##scrtn# from dialer then enter your msl. After it reboots let us know if that works.
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Still didn't help, when I go to more info on the radio interface shortage error the error code is 67,wasn't that the code a lot of people were getting after revolutionary first came out?
Call sprint and have them reset on their end....and good luck
Sent from my PG86100 using xda premium
I might have to do this, for some reason this actually happens after every single reboot, had to clarify that.
This happened to me too, even with those resets you are talking about I wasn't able to fix it. You have to call sprint, they do something on their end, guide you through the same process you are talking about, and then it works. Dial 611, tell them the error and any error code you have. Apparently they are familiar with it because they know exactly what you are facing and know how to fix it without doing any research or any other diagnostic steps.
I don't think this problem has anything to do with HTC, or the phone itself. I think it has to do with Sprints Google Voice integration. I use GV for voicemail only and I have this problem every once in s while. Next time it happens, try making the call using GV. If it works you know this is your problem. For some reason, even though you have it set up differently, GV will take over. This is a completely separate issue from the error 16 that a lot of people are getting with this phone. If it is an error 16 a simple call to Sprint will fix it. If it is the GV integration thing, then it is much harder to fix and rebooting to recovery, wiping cache and dalvik will sometimes fix the problem. Also, reflashing the kernel will sometimes fix it too. I haven't figured out a definite way to fix it yet though. It seems every time this happens, it takes something different to fix it.
I'm actually not even setup to make calls on google voice, I went directly onto the voice. Google. Com website and changed the settings to voicemail only and turned off all other integration.. Can it still be interfering?
PaulB007 said:
I'm actually not even setup to make calls on google voice, I went directly onto the voice. Google. Com website and changed the settings to voicemail only and turned off all other integration.. Can it still be interfering?
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Yes. Mine is set up the same way and when this happens if I choose to ask me every time I make a call in the GV app settings and choose GV to make the call it goes through, but when I chose do not use GV it won't work. I get a message that says, "I'm sorry, we are unable to complete your call at this time. Please try again later" and that's it. Since the Google Voice integration with Sprint I have noticed that no matter who you are calling you must dial 1, then the area code, then the # even if it is a local call.
I'm having this weird issue it seems every weekend now, for some reason my SMS do not send using the stock SMS or a 3rd party app. However I can send and receive my SMS through Google Voice? I called *2 and it run those serious of test but the Voice test connection usually fails. I then hit PRL Update and it supposedly updates my PRL but still have a failed Voice test. After repeatedly doing this sometimes it will pass the Voice & Data test and then all these text that I did not receiev through my stock SMS or 3rd party app will all start coming in rapidly. Anyone else have this issue? Yes, I'm rooted and it has happened on all my ROMS that I have used. Thanks
Sprint is adding the Network Vision update to their towers. I have had the same issues in the past. I fixed it by a complete wipe, unroot, stock Rom, called Sprint went through the usual bs, and it worked.
You're saying i need to go back to Stock?
That's what helped with mine. Wish you didn't have to. Full wipe, stock Rom, unroot. Best bet for sms to work. It could be a bug in sprints network, I would wait to unroot and wipe. But its up to you. Just a question when you spoke with Sprint, were you rooted and ROMed?
It's weird cause I still can get SMS through Google Voice though?
That's through Sprint-Google Voices servers-Phone. That means you most likely will have to put to stock.
I'm stock now and on my second EVOLTE and both phones had this issue. My current stock EVOLTE still has this issue.
WUESTSIDER!
Sent with my rEVOLTe, the Family JEWEL!
I'm on charmeleon Rom v.5.0.0 without any issues. Maybe both of you flash that, and tell me if its fixed. It could be a radio issue, which the Rom does address.
I did use Charmeleon ROM and had this issue! The issue comes and goes very inconsistent. Since around approximately 9/10p the issue has stopped.
Sent from my EVO using Tapatalk 2
Could be a sense issue, perhaps an ota will solve the issue. Sorry for your troubles. I know HTC Sense does have a "bug" (they say its a "feature" but its not.) That you're radios become weaker at 7pm-7am to conserve battery.
I think it is a sprint issue. For example when i use the stock or 3rd party SMS, in some areas of the city I won't get text all, but when I enter another area I will get all my text at once. Then they start to repeat themselves at least 3 or 4 times throughout the day. It sucks.
WUESTSIDER!
Sent with my rEVOLTe, the Family JEWEL!
Agreed. I'm actually starting to have problems with 3G and the network. It's a sprint problem, sorry if I caused any inconvenience to either of you! It was well worth a try!
No issue or hard feelings NP, this forum is all about helping others. I know you where just trying to help out and I appreciate your responding! It's funny cause I'm having this SMS issue now. LOL I've never experienced any network issues with Sprint until now! For now I guess I'll just have to use GV as my SMS app of choice, although you can't send or receive MMS through GV.
Are you both using GV right now? I just installed it back on and had the issue. Didn't occur to me at the time. I will try unpairing my GV number and my number and see if it helps.
I also use GV. I wouldn't mind, but GV is really ugly and limited.
WUESTSIDER!
Sent with my rEVOLTe, the Family JEWEL!
Since the ICS upgrade, my stock unrooted E3D is receiving texts twice. It happens in stock messaging, Handcent, and Go SMS...it's weird. Texts I send aren't received by others twice, but any text sent to me, I get twice. In whatever messaging app I'm using. I was wondering if anyone had seen this?
Are you using an Airave in your house?
rigmort said:
Are you using an Airave in your house?
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No. I have great signal...
Hmmm, well since you are unrooted, you can try a factory reset, that will clear up any bugs if it's a software glitch. I would also call Sprint first, and have them refresh or reprogram the phone.
Before doing that factory reset try ##72786# followed by your msl code. Might save you the trouble of having to restore everything back..
im leaning toward network issue as well since its happening on multiple sms apps..
Thanks guys...Looks like it might have been a network issue...it seems to have fixed itself.