[Q] yearly upgrades. - AT&T Samsung Galaxy Note I717

Feel free to remove or move the topic if it doesnt belong.
Since I left apple for android a few years ago I used to get yearly upgrades when all of a sudden thy stopped. I called att and they said since I'm the account holder (share plan) and my portion of the bill is more I then get earlier upgrades. Essentially they said a portion of my monthly bill goes to paying off the cell phone and the rest goes to my monthly charges. By their logic...if I pay off my phone in a years time and they won't let me upgrade then shouldn't my monthly bill go down?? The att rep told me that is basically exactly how it works and she told be to keep checking to see if my upgrade date gets adjusted but it never does. 10 year customer paying $200/mo, I'd really like my yearly back.
Sent from my SAMSUNG-SGH-I717 using xda premium

I've never heard of this. On a shared plan any lines update can be used to upgrade another line. I.e. your daughter can use the update available on your phone line to upgrade her own and you could use hers 6 months later when her line is due. A good customer can usually be offered an upgrade 1 month early of their scheduled upgrade but not every twelve months. None of your bill goes to paying off your devise directly. What ever rep told you that is of their rocker. The fact is that they lose money every time sometime upgrades so they understandably have to be restrictive to how often this happens which is every 18 months.
An extra standard line on a shared plan is $10/month last I checked. This line also gets upgrades. If there are 2 people using the plan you can get the extra line and cycle the 3 upgrades to get upgrades more frequently. It costs money to do it but a year and a half is 6 months to long..

johnrippa said:
I've never heard of this. On a shared plan any lines update can be used to upgrade another line. I.e. your daughter can use the update available on your phone line to upgrade her own and you could use hers 6 months later when her line is due. A good customer can usually be offered an upgrade 1 month early of their scheduled upgrade but not every twelve months. None of your bill goes to paying off your devise directly. What ever rep told you that is of their rocker. The fact is that they lose money every time sometime upgrades so they understandably have to be restrictive to how often this happens which is every 18 months.
An extra standard line on a shared plan is $10/month last I checked. This line also gets upgrades. If there are 2 people using the plan you can get the extra line and cycle the 3 upgrades to get upgrades more frequently. It costs money to do it but a year and a half is 6 months to long..
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Click to collapse
My sister is the account holder, but I'm an authorized user, and am always in att. Well I got two of our three lines upgraded early, both went with the skyrocket, but I then wanted the s3. Loved it but I wanted a bigger screen(found out the hard way you only get one trade in) so I traded my new s3 for a white note. Im the main line and we all get our upgrades like a year and a half in
Sent from my SAMSUNG-SGH-I717 using xda premium

johnrippa said:
I've never heard of this. On a shared plan any lines update can be used to upgrade another line. I.e. your daughter can use the update available on your phone line to upgrade her own and you could use hers 6 months later when her line is due. A good customer can usually be offered an upgrade 1 month early of their scheduled upgrade but not every twelve months. None of your bill goes to paying off your devise directly. What ever rep told you that is of their rocker. The fact is that they lose money every time sometime upgrades so they understandably have to be restrictive to how often this happens which is every 18 months.
An extra standard line on a shared plan is $10/month last I checked. This line also gets upgrades. If there are 2 people using the plan you can get the extra line and cycle the 3 upgrades to get upgrades more frequently. It costs money to do it but a year and a half is 6 months to long..
Click to expand...
Click to collapse
You could be right but I don't know. When the Samsung blackjack 2 came out I got it on regular upgrade, maybe 10 months later I went in to the store to pay my bill and I was digging the iPhone 3g so I asked when exactly is my next upgrade date, she said I can upgrade now...I was like really?! So of course I did. I was 6 months in on my iPhone 3g when I herd of the iPhone 4 coming out, I used the text number to check upgrade status and it said I could upgrade in June of that year which was exactly when the ip4 came out (got it on launch day) as soon as I had the phone I texted the number again and it said I can upgrade exactly 1 hear from the day I got the ip4 (12 months) a year later I got the infuse checked status and now I'm back to 2 year upgrades, I got the note with my third line. So that's 3 phones in 3 years...highly u likely to be a system screw up. I called att and what I mentioned on the first post is what they said, my bill is $200, I'm responsible for the actual $80 plan, unlimited data and text, my gf is responsible for the $10 add a line and unlimited data and text, my 3 line no one uses.
So if att never gave 12 yearly upgrades than why did I receive 3 of them.
Sent from my SAMSUNG-SGH-I717 using xda premium

Related

New Verizon Upgrade Policy, Upgrade Now?

With Verizon changing their upgrade policy later this month, no more early 13-20 month upgrades, no more NE2, are you planning to upgrade before Jan 16th, 2011?
http://http://www.androidcentral.com/verizon-changing-its-upgrade-policy-youll-have-wait-20-months-new-phone
Several years ago my gym bag was stolen (containing my cell phone). Without insurance my options for a new phone were very limited.
My wife and I both have Droid Eris, mine has a custom rom, my wife's has the stock rom. If upgrading what phone will you get?
Well the link you posted isn't working, and I highly doubt verizon would do that. They would loose lots of customers to other carriers that still had upgrades.
Sent from my DROID2 using XDA App
Fixed the link, sorry to report it is true.
This sucks big time... I guess I'm getting a 1yr contract then.
Well ill be changing carriers after my contract is up next year, as im sure many people will be doing.
Sent from my DROID2 using XDA App
Business plans are included in this change just so it doesn't hurt me at all. (yet)
I'll be calling up for early upgrade before the 16th and telling them I want a 1 year contract from now on.
Im thinking about calling verizon and asking a rep about it then tell them how stupid they are for doing that.
Sent from my DROID2 using XDA App
Wait, since when could you do an "early upgrade"? I never knew that...
From what I have read, this only goes into effect with your next contract. People who are eligible will be able to take advantage of any offers on their existing contract even after January 16, but that will be the last time such an offer is made. So I wouldn't do this right now unless your Eris craps out; I expect that there will be all kinds of nice Android phones available pretty soon.
I'm planning to switch to one year contracts going forward myself, but, honestly, I have never done an upgrade in-contract before my 20 month NE2 date anyway, so I'm not sure that this is all that horrible to me.
GrdLock said:
Wait, since when could you do an "early upgrade"? I never knew that...
Click to expand...
Click to collapse
From what I gathered in asking this on other forums, when you're under your one year mark you can do an early upgrade prior to month 20. I have never done it but planned on trying to do once I found out more from the CES coverage.
I love my Eris but I need something a bit bigger and snappier.
GrdLock said:
Wait, since when could you do an "early upgrade"? I never knew that...
Click to expand...
Click to collapse
I didn't know about it until last December when I got two Droid Eris smart phones.
From 13 to 20 months, you can/could get 2 year phone pricing (but without the extra NE2 discount). Even when I first heard about it I incorrectly assumed it meant that they would add 2 more years to my existing contract making a total of three years, this was incorrect. It only extended the contract 2 years total.
I/we now have 10 days to make a decision on 13 month upgrade. While I am happy with my Droid Eris, part of me just wants a spare smartphone for when/if something breaks, gets lost or stolen.
Acton_Minuteman said:
I didn't know about it until last December when I got two Droid Eris smart phones.
From 13 to 20 months, you can/could get 2 year phone pricing (but without the extra NE2 discount). Even when I first heard about it I incorrectly assumed it meant that they would add 2 more years to my existing contract making a total of three years, this was incorrect. It only extended the contract 2 years total.
I/we now have 10 days to make a decision on 13 month upgrade. While I am happy with my Droid Eris, part of me just wants a spare smartphone for when/if something breaks, gets lost or stolen.
Click to expand...
Click to collapse
You explained it better than I can. If I do this I'm still asking to go to 1 year, even if it's $50 more. I don't like being in 2 year contracts anymore after the way the Eris was handled.

How does the New every Two work for thunderbolt

So my 2yr is reached on june. I got a pre-order for with bestbuy at the moment.
I still have my new every two gimmick from verizon. Will the discount be huge? I don't often wait til the end of the two mark before i get a new phone because i am allowed to upgrade prior to that.
Assuming the tbolt is still $250 instead of $300, I got the $50 giftcard that I paid for when I pre-ordered, I wonder how it compares with verizon pricing.
Obviously i should be asking myself if 3 months is worth the money saved. but I don't know all the variables.
1. will the availability of the tbolt be plentiful by june? i was told that the evo was hard to come by after the pre-orders came out.
2. how much would or might i be saving if i chose to wait 3 months. there was something about no rebates no more with verizon so that is nice.
3. i got an eris with gb on it, so will i be missing that much besides the fire power in tech.
4. and whatever i may have missed
so if you guys can help me out with some actual intelligent answers, that would be awesome. thanks.
The new every two occurs every 20 months (basically 4 months before your contract end date). Once you're in this window, you pay the contract price of the phone. Which in the case of the TB, you'll pay $249. If you have a preorder giftcard for $50, you can put that towards the $249.
However, if you're a primary line owner, either a single line or primary line of a family plan, you'll get another $50 off the $249. This last $50 discount has been terminated by Verizon, but existing contracts are grandfathered in for one last time.
So, if you fit all of these then this is what you'll have:
+ $249.00 TB
- 50.00 giftcard preorder
- 50.00 single or primary line discount at 20 months upgrade
------------
$149.00 plus tax
As a side note, the primary line of a family plan gets a new every two every year, but not the extra $50. Basically, the primary line gets the contract price every 12 months ($249)
I wonder if I will be able to upgrade early.
I don't get my new every 2 upgrade for another 6 months according to the VZW website, however they offered me the immediate iPhone upgrade. I hope I (primary line) would be able to get a TB as well.
FP5241 said:
I wonder if I will be able to upgrade early.
I don't get my new every 2 upgrade for another 6 months according to the VZW website, however they offered me the immediate iPhone upgrade. I hope I (primary line) would be able to get a TB as well.
Click to expand...
Click to collapse
The website, I'm pretty sure, doesn't show you your primary line 12 month annual upgrade. Its there tho... every 12 months the primary line, on a multi-line plan, can upgrade at contract price.
kenyu73 said:
The new every two occurs every 20 months (basically 4 months before your contract end date). Once you're in this window, you pay the contract price of the phone. Which in the case of the TB, you'll pay $249. If you have a preorder giftcard for $50, you can put that towards the $249.
However, if you're a primary line owner, either a single line or primary line of a family plan, you'll get another $50 off the $249. This last $50 discount has been terminated by Verizon, but existing contracts are grandfathered in for one last time.
So, if you fit all of these then this is what you'll have:
+ $249.00 TB
- 50.00 giftcard preorder
- 50.00 single or primary line discount at 20 months upgrade
------------
$149.00 plus tax
As a side note, the primary line of a family plan gets a new every two every year, but not the extra $50. Basically, the primary line gets the contract price every 12 months ($249)
Click to expand...
Click to collapse
I thought I read somewhere that they're (Verizon) doing away with the 12 month upgrade option for the primary line now too.
From what I understand, even primary line holders will have to wait 20 months to upgrade at the contract price. That is of course people who signed up for a new contract after (I think) February 10th.
I could be wrong (and I hope I am), but that's what I read.
Whetzel said:
I thought I read somewhere that they're (Verizon) doing away with the 12 month upgrade option for the primary line now too.
From what I understand, even primary line holders will have to wait 20 months to upgrade at the contract price. That is of course people who signed up for a new contract after (I think) February 10th.
I could be wrong (and I hope I am), but that's what I read.
Click to expand...
Click to collapse
All the old policies are in effect for contracts done before this new change (Feb, January, whenever) so I think this person is good to go.
I know the extra $50 for the primary line was canned. It could be that the 1 year renew was too, but most people should be able it hit that benefit up one last time if it is true.
kenyu73 said:
As a side note, the primary line of a family plan gets a new every two every year, but not the extra $50. Basically, the primary line gets the contract price every 12 months ($249)
Click to expand...
Click to collapse
Is this still the case? I would like to know if the primary line of a multi-line family plan is eligible to upgrade at contract price every 12 months. I was planning to get a 1 year contract on my primary line but will scrap this idea if the primary line is already eligible for upgrade every 12 months.
Thank You!
(what is the benefit of 1yr vs 2yr contract for the primary line of a family plan?)
kenyu73 said:
The new every two occurs every 20 months (basically 4 months before your contract end date). Once you're in this window, you pay the contract price of the phone. Which in the case of the TB, you'll pay $249. If you have a preorder giftcard for $50, you can put that towards the $249.
However, if you're a primary line owner, either a single line or primary line of a family plan, you'll get another $50 off the $249. This last $50 discount has been terminated by Verizon, but existing contracts are grandfathered in for one last time.
So, if you fit all of these then this is what you'll have:
+ $249.00 TB
- 50.00 giftcard preorder
- 50.00 single or primary line discount at 20 months upgrade
------------
$149.00 plus tax
As a side note, the primary line of a family plan gets a new every two every year, but not the extra $50. Basically, the primary line gets the contract price every 12 months ($249)
Click to expand...
Click to collapse
bestbuy does not discount the extra $50 for new every 2 since thats a vzw promotion... if you want the extra 50 off you will need to purchase from verizon... but if I can get the extra 50 off from vzw without waiting I'm going to use the 50 gift card to buy a case and screen protector and stuff... also if the bestbuy free buyback is still in effect when the phone is released I'll go to bestbuy so I get some return in investment when I go to get a new phone
I just chatted with Verizon Customer Support and inquired about the 12 month upgrade timeframe for the primary line of a multi-line contract.
This is still in effect and holds true. So much for needing to sign a 1 yr contract on that line
UPDATE: the info regarding 12 month updates for the primary line is false. I spoke with another CSR and this was dropped along with the NE2.
bmcclure937 said:
UPDATE: the info regarding 12 month updates for the primary line is false. I spoke with another CSR and this was dropped along with the NE2.
Click to expand...
Click to collapse
Bummer! Coolest thing I didn't know that doesn't matter anymore?
I am the primary line of a family plan. I didn't realize the "new every two" was affected by being a primary or secondary on a family plan.
This is what it says on my verizon account.
"You Are Eligible For An Upgrade on: 6/26/11 Your contract end date is 10/26/11"
So it seems like the most I can get from the Verizon "New every Two" in June when I am eligible. I assume that the discount is in affect at that time, but as of now Verizon says I can upgrade but without the benefits of "New every Two".
At first I thought I may get $100 off verizon phones if I wait til June. Now it seems it is $50.
For BestBuy, the only benefit is getting the phone early because I had to Pay for the $50 giftcard, so the phone will still cost me $250 + california tax. I never heard of Bestbuy giving me a discount because of whatever is going on with me and verizon.
Is what I just said accurate? If so I might as well get the tbolt from verizon if it is only $50 saved if I wait til june. If it is $100 saved, I might just wait.
Also nobody mentioned if the availability of this phone will be like the evo aka small production count so I may not even get the phone in june because they have to go into production for it once again.
Adding more info:
I was going through the motions of upgrading my plan and verizon shows me that I have an online discount of $50 for old phones such as droid x and blackberry bold. The fascinate has no discount except the re-certified one. So the "new every two" means nothing if i am aiming to get the tbolt?
two_cents said:
bestbuy does not discount the extra $50 for new every 2 since thats a vzw promotion... if you want the extra 50 off you will need to purchase from verizon...
Click to expand...
Click to collapse
Two Verizon reps told me that Best Buy can give me the $50 New Every Two discount. Of course, they could be wrong, as sales and customer service reps frequently are, but when they told me this, I documented who told me this and when. If they were wrong, Verizon will typically credit my account. They have always been very good about this kind of thing for me as I am a long term customer.
Philosophre said:
I am the primary line of a family plan. I didn't realize the "new every two" was affected by being a primary or secondary on a family plan.
Click to expand...
Click to collapse
NE2 has always only been available for the primary line on a Family plan or the only line on a single line. Never for additional lines on the same Family plan.
You're right, basically. What you have to realize is, first, VZW has discontinued the NE2 program and the early upgrade (a.k.a. annual upgrade) starting with new plans. But if you have already earned the NE2 and the early upgrade based on your old plan, you are still entitled to use them for one last time. In your case, not until after your NE2 date shown on the website, in June of 2011, can you use the NE2. The "early upgrade" at "2yr new contract" subsidized prices can be used if you want to upgrade prior to your NE2 date.
After you enter into your next contract, both the early upgrade and the NE2, you will not have next time. They are the ones that have been discontinued on new plans.
As for Best Buy... the only thing your gift cert does for you is, well, it's a gift cert. Not really TBolt specific anyhow. Just a come-on to get you into the store and get a $50 sale out of you. You can use it for the TBolt, or something else. Doesn't matter.
The potentially really good thing about Best Buy is their "Buy-Back" program. It usually costs $60 for mobile phones to get this buy-back protection. But, until the 26th of Feb it is free. So... if the TBolt comes out by the 26th you can enroll in this buy-back program for free (i.e. sell them the phone back at 50 percent of full retail in 6 months (approx $375 - depending on BB's full retail price), 40 percent in 12 months, and keeps going down the longer you keep it. This buy-back is based on full retail, even if you pay substantially less due to contract incentives (i.e. $249 with a 2yr contract).
This Best Buy buy-back program is much like Verizon's "old" early upgrade program, which will be defunct with your new plan.
'Course, it's now looking like the release won't make it by the 26th, so maybe this is a moot point. If it does make it by the 26th, Best Buy is definitely where I'm gonna get mine.
-Frank
Ugh. I just called and if I wait til june which would be my 2yr mark I would only be receiving a $30 discount.
Looks like I'll be grabbing the phone from Bestbuy asap unless the delay is reasonably near june.
Philosophre said:
This is what it says on my verizon account.
"You Are Eligible For An Upgrade on: 6/26/11 Your contract end date is 10/26/11"
Click to expand...
Click to collapse
Philosophre said:
Ugh. I just called and if I wait til june which would be my 2yr mark I would only be receiving a $30 discount.
Click to expand...
Click to collapse
Yeah, ever since they reduced the NE2 benefit from $100 to the lower amounts ($50 and/or $30 - depending on plan cost) the NE2 is hardly worth waiting more than a couple of weeks for.
Also, according to the above, 6/26/11 is your New Every 2 date - not your "2 yr point". NE2 comes after 20 months rather than 24 months.
-Frank
yea, i misspoke. the october would be my 2yr mark.
i better enjoy my eris now before the time to change comes.
frank s said:
If it does make it by the 26th, Best Buy is definitely where I'm gonna get mine.
-Frank
Click to expand...
Click to collapse
even if its released after the 26th I'm sure I can make them throw it in cause I preordered the phone a month ago... or I can just walk across the street and get the extra 50 from my new every 2 at verizon
two_cents said:
even if its released after the 26th I'm sure I can make them throw it in cause I preordered the phone a month ago... or I can just walk across the street and get the extra 50 from my new every 2 at verizon
Click to expand...
Click to collapse
I disused this free buy-back and pre-order thing specifically with my local Best Buy. They told me, for sure, that pre-orders do not count for this free buy-back promotion. They told me that you had to actually purchase the device before it would count. Otherwise, I too would have pre-ordered just to get the free buy-back deal.
-Frank

Best method of upgrade for Current Evo Owners?

I need to start hearing some possible options since it looks like next month will be the release date.
I joined Sprint last year when the Evo released.
What would you guys do if you wanted the EVO 3D?
Thanks
Did you check your upgrade eligibility on https://manage.sprintpcs.com/specialoffers/RebateWelcome.do
Like you, I joined sprint last year on the launch day of the EVO4G at the $69.99 plan. This site says I am eligible for a full upgrade for the phone on my account. Interestingly enough it says at the bottom this program ends June 4th.
Richard_Danger said:
Did you check your upgrade eligibility on https://manage.sprintpcs.com/specialoffers/RebateWelcome.do
Like you, I joined sprint last year on the launch day of the EVO4G at the $69.99 plan. This site says I am eligible for a full upgrade for the phone on my account. Interestingly enough it says at the bottom this program ends June 4th.
Click to expand...
Click to collapse
i have the same thing. I got the evo 4g at launch. up until april 1st the system said that I had a $150 credit avalible june 1st 2011. now it says I have a $75 credit june 1st and a full credit 4-1-12! All I did was call sprint telesales (they are the only ones that can do this) I very polity asked if I could have my upgrade back because I would like to get the evo 3D. they put me on hold, when they came back they said that I could get my upgrade back and that I needed to call on june first because that is when my account resets. She also said that she was making notes in my account to make this easy when I called back. i asked her to send me an email confirming this conversation. I got a email that had her specialist id# team name and date (dont think i need it but
I have had problem with sprint in the past)
So basically if you have a $75 credit right now you can call sprint telesales (888-253-1315) and ask for your $150 credit back. Mentioning the evo 3d may or may not help, but the rep did talk about the evo 3d for a second with me when I noted I wanted to get one.
Just got my upgrade back to $150..telesales didn't help me they routed my call to account services...all I did was act dumb about not knowing about the premier changes. I told him I had a full upgrade in March and all of a sudden my full upgrade was gone...so he went through all the details about the changes...and then reset my account thus giving me back my full upgrade oh yeah and made sure I got a email of the conversation
Sent from my HERO200 using XDA Premium App
guyver2077 said:
I need to start hearing some possible options since it looks like next month will be the release date.
I joined Sprint last year when the Evo released.
What would you guys do if you wanted the EVO 3D?
Thanks
Click to expand...
Click to collapse
If I wanted it? I do. It will release next month. I will be absolutely flabbergasted if it doesn't come out on June 3rd (also my birthday). That would be a deviation from their tradition of releasing phones on fridays, big-deal phones on the first friday of june and also neglect to honor the Evo4G's anniversary(ish)...
The Evo really was a big deal for Sprint, just as the Evo3D is....does anyone remember Sprint's phone selection prior to the Evo4G? Quirky at best for dumbphones, random (crap) at best for smartphones....the hero or the moment or a BB....ick....and the hero--while a great phone--was a fluke.
So what am I doing? I will be trading in my Evo4G for $180 at Radioshack, I called Sprint and got my upgrade turned back into full (from $75) and I reserved a phone at Radioshack...so I will most likely be walking into Radioshack at 5am on June 3rd and likely walking out at 5:30am on with $25 in my left hand and the best smartphone to date in my right hand--as I was told (when I posed this exact question) by the RS sales rep who agreed, whose manager agreed and whose district manager agreed that they would all be shocked if it didn't come out on June 3rd....none of us know better, it just fits a pattern...and for the Evo a new tradition.
That's what I'd do.
if ur like me, i need an upgrade every yr
all u have to do is stick with a plan tht is $89.99 and up to become a gold member and receive a yrly upgrade. Next yr the Evo 3D will be a dinosaur and so I rather be a gold member than have to upgrade evey 2 yrs. I lost my upgrade in feb with the new changes but got it back cuz they made a mistake and put me as a silver member. I've been on the everything plan for months and tht qualifies me to be a gold member. i since changed my plan to the everything data 900 $89.99...if i go any less than tht then i'll be a silver member again! no waaaay!
before the evo phone came out, The touch pro 2 was a great phone but wasnt an android phone but the screen was big.
vabronxboogie said:
all u have to do is stick with a plan tht is $89.99 and up to become a gold member and receive a yrly upgrade. Next yr the Evo 3D will be a dinosaur and so I rather be a gold member than have to upgrade evey 2 yrs. I lost my upgrade in feb with the new changes but got it back cuz they made a mistake and put me as a silver member. I've been on the everything plan for months and tht qualifies me to be a gold member. i since changed my plan to the everything data 900 $89.99...if i go any less than tht then i'll be a silver member again! no waaaay!
Click to expand...
Click to collapse
If you plan on upgrading every year then it should pay to go with the higher plan as it should run less then purchasing a new phone at full retail once a year.
Luckily I have been with Sprint over 10 years so I qualify for gold otherwise I would never be able to convince my wife to spend more money on our cell phone bill.
Being able to deal with Sprint for over 10 years, I totally feel like I deserve the yearly upgrade! I have been on the phone for countless number of hours over the years with some of the worst customer service on the planet and had some of the most stressful phone calls with them.
As a long time customer, I must say they customer service has improved more then words can describe from where it was back in the day......
I'm new to Sprint.. Got the original EVO on launch and was wondering, what if I canceled my account, pay the ETF, and open another account?
You guys are having a lot of luck resetting your credit to $150. I spoke to supervisors and a whole slew of reps without any luck.
I'm am going to do this:
th3b055 said:
I'm new to Sprint.. Got the original EVO on launch and was wondering, what if I canceled my account, pay the ETF, and open another account?
Click to expand...
Click to collapse
Etf is only $120, I'll open a new acct, switch numbers, then cancel the old one and sell my evo 4g. In the end, it might turn out to be a free phone.
awakener said:
You guys are having a lot of luck resetting your credit to $150. I spoke to supervisors and a whole slew of reps without any luck.
I'm am going to do this:
Etf is only $120, I'll open a new acct, switch numbers, then cancel the old one and sell my evo 4g. In the end, it might turn out to be a free phone.
Click to expand...
Click to collapse
A simpler thing to do would just add a new line then cancel the old one. Why go through to trouble of opening a whole new account.
Wouldn't it be much easier/cheaper to sell our Evos on Ebay for around $250 then buy the Evo 3D from Sprint for $425 (Assuming the Evo 3D is $500 minus the $75 rebate)? This all varies depending on the price of the Evo 3D and how much you can sell your Evo in Ebay.
[email protected] said:
If you plan on upgrading every year then it should pay to go with the higher plan as it should run less then purchasing a new phone at full retail once a year.
Luckily I have been with Sprint over 10 years so I qualify for gold otherwise I would never be able to convince my wife to spend more money on our cell phone bill.
Being able to deal with Sprint for over 10 years, I totally feel like I deserve the yearly upgrade! I have been on the phone for countless number of hours over the years with some of the worst customer service on the planet and had some of the most stressful phone calls with them.
As a long time customer, I must say they customer service has improved more then words can describe from where it was back in the day......
Click to expand...
Click to collapse
I totally agree.
I've been with them for 9 1/2 years, Oct 15 is my 10yr anniversary. I contacted [email protected] and they're supposed to be calling me back Monday. I'm going to see if they can change my upgrade back to 6/1 which is what it was before the premier policy change.
[email protected] said:
A simpler thing to do would just add a new line then cancel the old one. Why go through to trouble of opening a whole new account.
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What do you get for adding a new line?
Sent from my PC36100 using XDA App
ITT: People lie, cheat, and steal.
Richard_Danger said:
Did you check your upgrade eligibility on https://manage.sprintpcs.com/specialoffers/RebateWelcome.do
Like you, I joined sprint last year on the launch day of the EVO4G at the $69.99 plan. This site says I am eligible for a full upgrade for the phone on my account. Interestingly enough it says at the bottom this program ends June 4th.
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Just checked that page and same thing.
It says June 1st $75 and 4/1/12 $150.
I am a little confused though. I am one year into my 2 year commitment. If i were to use this "upgrade" from Sprint, Would I be adding 2 years making it a 3 year commitment.
Not sure I want to to commit that long. Any idea what the outright price of the phone will be? Noticed you could also trade in my Evo for $150 account credit.
guyver2077 said:
Just checked that page and same thing.
It says June 1st $75 and 4/1/12 $150.
I am a little confused though. I am one year into my 2 year commitment. If i were to use this "upgrade" from Sprint, Would I be adding 2 years making it a 3 year commitment.
Not sure I want to to commit that long. Any idea what the outright price of the phone will be? Noticed you could also trade in my Evo for $150 account credit.
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The upgrade pricing is for signing a new 2yr contract which takes the place of your current contract so you would be on a new 2yr contract, not 3yr.
They have a bunch of different options when signing a new contract like if are premier silver and only a year into your contract you can sign a new 1yr and get $25 off a new phone, or a new 2 yr and get $75 off a new phone (which you will be eligible for on 6/1). After your contract expires (4/1/2012) and you are eligible for a full upgrade you can get $75 off with a new 1yr and $150 off with a new 2yr contract.
The problem is that new phones have discounts and rebates which you're only eligible for with a full upgrade. As with the EVO the phone was $550 I believe w/ $100 mail-in-rebate, $150 upgrade, and it's $200 purchase price that comes to $450. The other $100 was an instant rebate that sprint gives you and I'm almost positive that you only get that rebate with the full upgrade price. I'm even pretty sure you're not eligible for the mail-in-rebate so the difference between the 1yr and 2yr upgrades is really about $275 rather than just the difference between $75 and $150. Someone correct me if I am wrong but I'm pretty sure that's how it works.
awakener said:
What do you get for adding a new line?
Sent from my PC36100 using XDA App
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You would get the EVO 3d for the discounted price on the new line.
Now what can I do I have had the Evo since October and my upgrade was supposed to be this year but got it anyways the whole first month I exchanged it, all different problems. 3 times and now I have a white Evo with the same dust problems and light leak and a few dings on the top right any suggestions?
Sprint is starting to piss me off, they're trying to screw me out of my yearly upgrade and talking to customer service is a complete waste of time. Now I'm trying to post a question to sprints message board and this is the second night in a row it has gone down for maintenance at the very moment I try to post my question.... and now it's back up five minutes later.
Google 'customer service hall of shame' and you'll see Sprint's been number one for three or four years now.
/end rant
just had to get that off my chest

[Q] anyone that upgraded to captivate able to get gs2 upgrade?

Just wondering if anyone who upgraded to the captivate on launch able to get the upgrade pricing on the gs2. I upgraded my phone when the captivate launched, and now im not available until march. anyone have a way to get upgrades earlier?!
I upgraded to get a cappy and upgraded to get the sgs2 today, however my situation is probably a little more favorable than yours. I'm on the family talk plan (can't beat 10/month service... doesn't hurt the parents because I use <100 minutes/month) and I used my sisters' upgrade. I told her she could have mine in March. Also you may want to stop by a store and ask, you are available for an upgrade a month before the date the website shows you.
I did. But I was able to get an early upgrade since I have the primary line on a five phone family plan and I spend nearly two bills a month.
Also if you have a premiere account you can get annual upgrades.
Sent from my SAMSUNG-SGH-I777 using XDA App
i went in today, but they said im not able until march.(the rep also said the deal on the come in 30 days before the date, and they can mess with it then) It's actually a company phone (small business) but it's still every 20 months. :/ i guess the yearly upgrade is only for the primary line (which is probably my boss, but he never uses it.) oh well looks like february it is then. Thanks anyway
I'm the account owner so I'm able to upgrade annually. Been sitting on it since july.
Finally got to use it this morning. My corporate store had seven. I bought the first and the fifth sold before I left.
sent from my Infuse at Tranquility Base.

[Q] Note 3 on Sprint new One Up

I looked at every blog and cant find a straight answer. So if I am due for a phone upgrade...With Sprint one up plan i can get the note 3 for 0 down "no money upfront" and makes payments each bill cycle? At the end of owning the phone 1 yr i can do get another phone again with 0 down?
I'm in a similar situation, I want to swap the note 3 after a year or 6 months to get triband lte (I'm in a wimax area).
Currently on a family unlimited plan but wondering if I can do the jump program for a year.
Sent from my SPH-D710 using xda app-developers app
I am doing the One Up on Friday to go from Note 2 to the Note 3. You have to pay sales tax on the full retail price of the phone up front then you start your monthly payments. After 12 months you can use the One Up again on that line to get another new phone. This way actually saves me money. If the price is $699.99 then I will be paying about $58 on tax and then right at $30 per month. So one year of payments would be $350 then I could start all over again with the Note 4. Since I usually buy a phone at full price when I am in the middle of a 24 month contract, the One Up program is going to end up being cheaper for me.
richmc73 said:
I am doing the One Up on Friday to go from Note 2 to the Note 3. You have to pay sales tax on the full retail price of the phone up front then you start your monthly payments. After 12 months you can use the One Up again on that line to get another new phone. This way actually saves me money. If the price is $699.99 then I will be paying about $58 on tax and then right at $30 per month. So one year of payments would be $350 then I could start all over again with the Note 4. Since I usually buy a phone at full price when I am in the middle of a 24 month contract, the One Up program is going to end up being cheaper for me.
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I called my local store about this. The thing that I think people miss about it is that you cannot upgrade to the next phone (in your case Note 4) until you have completely paid off your Note 3. So a year in you still have to pay another $439, assuming they put retail at $799. Also I am pretty sure that at that time you surrender your old device to them meaning the argument about picking up the difference via a private party sale is out the window too. Then you'll have to put a down payment to get your Note 4 on top of that since the no down payment option is only a limited time deal! For that reason I'm not jumping into the One UP at this time...
I was told by my local store that it works the way I described. That is the whole point of the One Up program. To allow customers to upgradeevery year. One of the social care people on sprints forums even states " you will be eligible for a new phone after we recieve 12 payments for the phone"
I would go in the store and ask or call a different store.
richmc73 said:
I was told by my local store that it works the way I described. That is the whole point of the One Up program. To allow customers to upgradeevery year. One of the social care people on sprints forums even states " you will be eligible for a new phone after we recieve 12 payments for the phone"
I would go in the store and ask or call a different store.
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Yes you are eligible that is true but you are still due 24 months payments, meaning if you have remaining balance on your phone you have to pay that! If I'm wrong someone show me some official documentation because I can't find it.
bds369 said:
I called my local store about this. The thing that I think people miss about it is that you cannot upgrade to the next phone (in your case Note 4) until you have completely paid off your Note 3. So a year in you still have to pay another $439, assuming they put retail at $799. Also I am pretty sure that at that time you surrender your old device to them meaning the argument about picking up the difference via a private party sale is out the window too. Then you'll have to put a down payment to get your Note 4 on top of that since the no down payment option is only a limited time deal! For that reason I'm not jumping into the One UP at this time...
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That doesn't make sense from what they told you. How is it a one up program if i don't get a device each yr. The limited time yes is for 0 down but you have to be able to get a new device in a yr to call it One Up. Otherwise I would just pay $350 for device up front and get another device in 2 yrs vs paying full price. From what i heard you don't own the device and you are turning it back in, hence the reason you are not paying full price and allowed to upgrade in a yr.
Sprint is really going down hill with the softbank merger. Confusing everyone even their employees.
We have had one statement from Sprint only saying it will be release Oct 4th. No promotion or anything. The one up hasn't been fully vetted and its live and active. This is crazy!
Exactly it's like they are trying to copy the auto industry and develop a phone "lease" program. I love the thought of early upgrades (R.I.P. Gold member program) however I was told that you have to pay the remaining payments before you can upgrade to your next phone. Would love for this to be wrong but need someone to find some actual proof from the sprint either way.
dallastx said:
That doesn't make sense from what they told you. How is it a one up program if i don't get a device each yr. The limited time yes is for 0 down but you have to be able to get a new device in a yr to call it One Up. Otherwise I would just pay $350 for device up front and get another device in 2 yrs vs paying full price. From what i heard you don't own the device and you are turning it back in, hence the reason you are not paying full price and allowed to upgrade in a yr.
Sprint is really going down hill with the softbank merger. Confusing everyone even their employees.
We have had one statement from Sprint only saying it will be release Oct 4th. No promotion or anything. The one up hasn't been fully vetted and its live and active. This is crazy!
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bds369 said:
Yes you are eligible that is true but you are still due 24 months payments, meaning if you have remaining balance on your phone you have to pay that! If I'm wrong someone show me some official documentation because I can't find it.
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That would be the same as current plans...If i wanted to upgrade to a new phone from Note 2 in less then a yr i just pay the early termination. After a yr on contract the termination would be less then $200. So if i paid $300 to get the device and $200 to cancel contract that's only $500. Still $200- $300 shy of original price. As this wouldn't make any sense i am sure One Up has to be cheaper in the fact of getting a new device each yr.
bds369 said:
Yes you are eligible that is true but you are still due 24 months payments, meaning if you have remaining balance on your phone you have to pay that! If I'm wrong someone show me some official documentation because I can't find it.
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I just now called customer care and asked them. I explained to the rep (Kelly) what I was planning and asked about the remaining 12 months of payment if I One Uped again in 12 months. Kelly put me on hold while she looked into it and she came back and said that after 12 months of payment I could do the one up again. I asked again to clarify that they remaining 12 months of payments went away and she said yes as long as you turn in the phone.
richmc73 said:
I just now called customer care and asked them. I explained to the rep (Kelly) what I was planning and asked about the remaining 12 months of payment if I One Uped again in 12 months. Kelly put me on hold while she looked into it and she came back and said that after 12 months of payment I could do the one up again. I asked again to clarify that they remaining 12 months of payments went away and she said yes as long as you turn in the phone.
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Yea that's what i figured. That's the only way this plan could work lol. Im still upset that sprint has not made a bigger effort to explain this. Its like they don't want anyone to know they are doing 0 down. Maybe after 0 down ends they will start advertising.
richmc73 said:
I am doing the One Up on Friday to go from Note 2 to the Note 3. You have to pay sales tax on the full retail price of the phone up front then you start your monthly payments. After 12 months you can use the One Up again on that line to get another new phone. This way actually saves me money. If the price is $699.99 then I will be paying about $58 on tax and then right at $30 per month. So one year of payments would be $350 then I could start all over again with the Note 4. Since I usually buy a phone at full price when I am in the middle of a 24 month contract, the One Up program is going to end up being cheaper for me.
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Don't forget the $15 per month discount that you get off your bill for as long as your in the one up program. With that your essentially only paying 15 per month for the phone.
Say if you were to upgrade to the Note 4 at year one, do you own the Note 4 at year 2 after completing 24 payments?
If that is true, One up makes a lot of sense because you could then sell the Note 4 that you upgraded to for more cash at year 2 than a Note 3 you would have had to kept for two years with the standard subsidized route.
Yea, my upgrade isn't until January, they want me to give them my "one" to switch to one up and get the note 3. Eff that. I'll probably just switch to AT&T. They tried to switch me to customer retention but I was on hold a good 15 minutes and I had to go to work . I don't mind giving up the note 3 in 12 months while on the new plan, but I'm not giving them a phone I just paid full price for.
Sent from my HTCONE using XDA Premium 4 mobile app
There is alot of confusion on the one up program but you pay 12 months on a phone and then if u want to upgrade again you have to hand tje phone over and start paying on another. That's hiw tje other 12 payments are gone. It's a cool idea that I'm gonna take advantage of. Plus the 15 off the monthly bill is awesome. So it would only be about 15 extra to get the note 3.
Sent from my SPH-L900 using XDA Premium 4 mobile app
Rippley05 said:
Yea, my upgrade isn't until January, they want me to give them my "one" to switch to one up and get the note 3. Eff that. I'll probably just switch to AT&T. They tried to switch me to customer retention but I was on hold a good 15 minutes and I had to go to work . I don't mind giving up the note 3 in 12 months while on the new plan, but I'm not giving them a phone I just paid full price for.
Sent from my HTCONE using XDA Premium 4 mobile app
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I'm in a similar situation. I pre-ordered the Evo LTE, so I can't do a standard upgrade until 1-1-14. Shortly after receiving my pre-ordered black Evo LTE, Sprint announced the white Evo LTE and I bought it at retail. Around May of this year I bought a Note 2 at retail. Even though I'm still in contract, the active device on my line is not what I bought at contract price. After talking with 3 reps at 611 and 2 reps at 2 different local stores, I was getting mixed responses about whether or not I'd have to trade in a phone to start the One Up program. I finally called 611 again and asked a rep then had her verify it with her manager. She told me that I do NOT have to trade in any phone to start the One Up program since my active device wasn't purchased at contract price and because it had been over a year. I had her put notes on my account saying that I do NOT have to trade in a phone to get the Note 3 Friday morning and begin the One Up program! I still have my black Evo LTE and white Evo LTE, so I'm going to take my black LTE with me just to be safe in case they do require me to trade it in. I could sell it on ebay for $150-200, but to me it would be worth paying that to upgrade early during the Note 3 release. Hopefully they'll expect nothing from me except taxes on the Note 3, and I'll be good to go. I can let ya know for sure in just under 8 hours when my local Sprint store opens up. I will be there at 10am when they open to get me a white Note 3!!! Hoping that all goes smoothly!!
SwiftKey'ed from my White Note 2 via XDA Premium HD
stanglifemike said:
I'm in a similar situation. I pre-ordered the Evo LTE, so I can't do a standard upgrade until 1-1-14. Shortly after receiving my pre-ordered black Evo LTE, Sprint announced the white Evo LTE and I bought it at retail. Around May of this year I bought a Note 2 at retail. Even though I'm still in contract, the active device on my line is not what I bought at contract price. After talking with 3 reps at 611 and 2 reps at 2 different local stores, I was getting mixed responses about whether or not I'd have to trade in a phone to start the One Up program. I finally called 611 again and asked a rep then had her verify it with her manager. She told me that I do NOT have to trade in any phone to start the One Up program since my active device wasn't purchased at contract price and because it had been over a year. I had her put notes on my account saying that I do NOT have to trade in a phone to get the Note 3 Friday morning and begin the One Up program! I still have my black Evo LTE and white Evo LTE, so I'm going to take my black LTE with me just to be safe in case they do require me to trade it in. I could sell it on ebay for $150-200, but to me it would be worth paying that to upgrade early during the Note 3 release. Hopefully they'll expect nothing from me except taxes on the Note 3, and I'll be good to go. I can let ya know for sure in just under 8 hours when my local Sprint store opens up. I will be there at 10am when they open to get me a white Note 3!!! Hoping that all goes smoothly!!
SwiftKey'ed from my White Note 2 via XDA Premium HD
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I'm either gonna convince them to let me start the program without trading in my "One" or I'm gonna go give At&t a try for a while. I've been on the fence about leaving anyway, I'm ready for 4g. Sprint is not only making me pay 50$ than anyone for the Note, and now they want my phone that I didn't even get from them? Heck no
Rippley05 said:
I'm either gonna convince them to let me start the program without trading in my "One" or I'm gonna go give At&t a try for a while. I've been on the fence about leaving anyway, I'm ready for 4g. Sprint is not only making me pay 50$ than anyone for the Note, and now they want my phone that I didn't even get from them? Heck no
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It can be almost any phone. Upgraded to the s3 when it came out for my original upgrade. Switched to note 2 midway through contract. Upgrade I was scheduled for was feb 2014. Activated my old evo and turned that in for the note 3 this morning.
Sent from my SM-N900P using XDA Premium 4 mobile app
Be prepared to wait if you're getting the Note 3 on the One Up program! I was the only customer in the store and had to wait 1.5 hours for them to finally get it to go through for me! They even called Sprint and confirmed that everyone is having problems with it this morning. They told me that no over else has got it to work yet, but I was willing to wait all day, lol. Just be patient though, they eventually got it for me!!
Sent from my SM-N900P using XDA Premium 4 mobile app
I chose not to do 1up cause you had to switch to the unlimited plan and I am not interested in that . But I got mine from wirefly fur $250 no tax no activation fee so I am happy
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