[Q] My Prime finally croaked. [Return help!] - Asus Eee Pad Transformer Prime

This was the tablet my family got me for my birthday. For January. I preordered and received it sometime after.
It worked fine, then few trouble everyone had showed up; I thought I'd be fine.
I forgave it when it had Bluetooth problem and GPS signal problem.
Then Wi-Fi gets lost, I have screen bleeding on top; I'm fine with that.
Green camera I got it too, then my tablet reads and writes so slow I sat 30 minutes one time waiting for my Winamp (or any music player for that matter) to boot... It was still usable.
Now USB connector won't read (I tried plugging to 3 different PC; no success. They used to work before) and now it refuses to update to JellyBean. It refuses to read my MicroSD card also now.
Sure I rooted, and certainly I dropped it once. If dropping it once from waist height causes all this problem (I had green camera problem little after), I'm gonna have to say I can't swallow my pride anymore.
I'm thinking about returning this thing to Amazon and ask for full refund at this point. I don't want to be stuck with RMA hell most people faced and I want something that just works.
Now, I also have ACH on this... I also read some people were able to get full ACH refund for this; is this true?
I also have a cover and Skinomi on this; have anyone tried returning accessories also? How did that go?
...overall, only question I have is this.
Did I wait too long on return?

On phone with Amazon right now...
First they told me they had option to replace my tablet with new one.
I was okay with that, but then they told me they can't do that anymore.
I'm okay with that so I asked for refund. They sent me labels and now I'm working on returning accessories.
They are currently transferring me to 3rd Party Specialist so I can return the accessories also.
(Attempting to return the case, AHD Insurance, and the Skinomi)
Only thing I would feel bad for I guess is the screen protectors. Skinomi is best protector I bought indeed...
It still looks good through all the possible wear and tear I put through;
Regular GNexus screen protector I bought with Verizon fell apart once and I had to replace it;
Phone is younger then the tablet to make matters worse lol
I'll keep you guys posted but this made me realize few things:
1. I need to buy more from Amazon (lol)
2. Skinomi is definitely worth the money
3. I don't know if I can trust Asus anymore after Prime failed on me this hard.

Related

[Q] G Tablet Screen has a puddle or burn in

This is my second G Tablet from Woot.
The first came with a bad pixel that I was intending to live with and try to correct. It went from one bad pixel to a whole line of green pixels across the screen and without rooting and flashing a different rom to get a program that actually would load on the G Tablet I gave up and RMA'd it. Pretty amazing service, shipped mine before the return arrived and no shipping either way.
Now my second G Tablet. Plugged it in and charged until the green light came on and booted it, anxious to get all of my apps reloaded. Immediately noticed that there is an outline about half an inch in from the screen edges all the way around the screen, it looks like a puddle on the screen and a lot like burn in on my Plasma TV. I honestly don't want to roll the dice again and get a new one, but I don't know if I should be concerned about the longevity of the product being less with this issue. Most apps you can't see it and it doesn't bother me, I just don't want to have it die on me a few months down the road and not have the option to return it.
I hope there isn't another thread about this specific screen issue, I couldn't find it and any advice would be great.
Try 'Pixel Fixer' from Market.
Also: LCD burn-in, image persistence fixed!
Are you sure thats not the dual layer screen protector that was shipped on earlier units ? perhaps woot got a punch of old stock.
Also might be some trapped humidity from transit (moving between indoor/outdoors) I would run it on highest brightness for a couple of days if that doesn't fix it I would exchange.
Not sure if it is the dual layer screen protector or not.
Being that it is a G-Tablet we don't have access to the true android market without rooting and running a different ROM, which I haven't decided against, but if I am going to be RMAing it i don't want to hack it and take a chance they refuse to replace it. It isn't bothersome, just more concerned about it effecting the longevity of the tab.
Thanks for the replies.
just download the apk of google.
if the tab is still covered by the manufacture warranty then make them fix it. if they cant fix it they will replace it for you then.

[Q] The oil slick problem.

I'm having that gross blot on my 10.1. I called Samsung, they told me to go to Best Buy, and Best Buy told me to get ****ed. So I guess I'm on my own. Is there any way to permanently fix it without sending it in?
Sending in is the only way and some have gotten units back and have it happen again.
Two weeks into ownership of my Verizon LTE version the rings appeared. After reading up on the issue I decided to wait it out. I used pressure points along the edges of the screen to coax the rings away and changed the way I carry the tab and the way I place it in the case (eventually changed cases altogether). I'm now 3.5 months in and the rings aren't an issue for me anymore. I'm careful not to put unnecessary pressure on the screen when I carry and store it and I think this goes a long way towards avoiding the issue entirely.
IMO things like never stacking things on the device, always placing it on flat surfaces face up when not in use and using cases that don't put pressure on the chassis to cause deformation are all good best practices to employ with these devices. When I must carry my tab in a bag I make sure its screen faces a larger flat item like a folder or book but that the tab itself isn't swished between books.
I don't know about US Samsung policy
but in Indonesia .. in earlier period, I manage to have my tab replaced new and since then the watermark/NR problem have never appeared anymore ..However, recently I heard that the replacement policy has gone into a service screen replace .. either way should fix the problem
I think the screen problem only appear in the early batch or old stock .. because I never heard such problem anymore in my place especially newer batch
JonSolo said:
Sending in is the only way and some have gotten units back and have it happen again.
Click to expand...
Click to collapse
Really, even now?
What's the turnover on getting it back? A week or two?
Not to disappoint you, but this is my case... (CompUSA) Got 2 Galaxy Tabs 32GB version last week. One for my wife, one for me.
My wife's tablet came perfect. (no exchanges)
But my tablet... History...
1st tablet: Came with 2 dead pixels right in the middle of he screen.
2nd tablet: Huge Oil Slick / Newtons Ring on 2nd day of use. (was only solved for a few minutes by putting it on the freezer)
3rd tablet: not 2, not 3, but 4 dead pixels...
4th tablet: no dead pixel, no oil slick YET... UPDATE!!! > > > AGAIN!!! SAME ****... OIL SLICK AGAIN!!! 12/26/11... Going to return it again tomorrow. > > > Returned it, got money back... (CompUSA manager even told me that all 10.1 have been returned because of dead pixels or oil slick issue, and he agree to give me a full refund.) I would say that at least 90% of Galaxy Tab 10.1 are defective. If you got one without this issue, consider it an exception and consider yourself lucky. This is the end for me with the 10.1 Tab, will never recommend it. Yet another update... My wife's tablet also got oil slick on day 15... Returned it too... Money back too... The end...
All tablets were: P7510 UEKF3
Install Dead Pixel Test from the market to check for dead pixels.
That's why I hate BestBuy... I buy all my electronics at Costco or CompUSA.
> > > Last edit (12/31/2011) ... Went to AT&T and got the Samsung Galaxy Tab 8.9 LTE... Finally Happy...
quick fix
Yue Fairchild said:
I'm having that gross blot on my 10.1. I called Samsung, they told me to go to Best Buy, and Best Buy told me to get ****ed. So I guess I'm on my own. Is there any way to permanently fix it without sending it in?
Click to expand...
Click to collapse
Not sure if people are still dealing with this, but I have found that 5 minutes in a refrigerator fixes the issue. And then being careful not to set stuff on it and not applying too much pressure to the middle helps keep it away. i got my slick 3 months ago and it came back once since, but another trip to the fridge and all is well.

Would you return the TP if you were me?

Oye. First post at XDA. I bought the TP at Canada Computers on December 23rd. They give two weeks for return, so I have until Friday to return or exchange this thing. If you were me, would you return this tablet? Here are my issues:
- gps will briefly lock outdoors, but loses the lock quickly after subtle movements
- hdmi output has issues with my Sony Bravia TV - only plays through left channel (using dice player and games like riptide)
- one white (dead) pixel near bottom right corner
- very slight white bleed on bottom right with black screen
What do you think? Maybe others are grappling with the same question.
Cheers,
lukin
****ing_lukin said:
Oye. First post at XDA. I bought the TP at Canada Computers on December 23rd. They give two weeks for return, so I have until Friday to return or exchange this thing. If you were me, would you return this tablet? Here are my issues:
- gps will briefly lock outdoors, but loses the lock quickly after subtle movements
- hdmi output has issues with my Sony Bravia TV - only plays through left channel (using dice player and games like riptide)
- one white (dead) pixel near bottom right corner
- very slight white bleed on bottom right with black screen
What do you think? Maybe others are grappling with the same question.
Cheers,
lukin
Click to expand...
Click to collapse
the 1 single dead pixel did it for me
helllll yes
Yes, return it. The GPS issue is here to stay though. (Design flaw)
Sent from my SAMSUNG-SGH-I777 using xda premium
Pixel did it for me. I am on the fence about the hdmi. I think that will happen with all of them until a fix is issued. But i would return it for the pixel.
If it is white it isn't dead though is it? I think it may be stuck. Have you tried massaging it or tapping it? I know it sounds weird but have you tried? Like with your finger or pencil eraser with a micro fiber cloth or some other material between so as not to scratch the screen. There are a few tricks if you Google it.
yeah I think the HDMI thing will just need firmware updates to fix, so hopefully will get sorted out. the pixel though is over the line, get a replacement.
Just preordered it...Hoping they come in this week. Been kicking the TF101/no TF201 around? and the Iconia A500. My wife pre ordered the prime while i was out so....I'm waiting in cyberline. Can't wait. Any other issues you guys finding?
If anything relate to screen, i would return or exchange right away, hard to ignore if you look at it every day....
Simple answer: Exchange it.
Why? If you're unhappy now, imagine how you'll feel once your small time window closes and you are still unhappy!!
Good god man, do it while y'ee have the chance!!
Yep, I'd return it for the pixel.
Single stuck pixel huh? I have one stuck red and thought that best buy would not take it back. If its a reasonable expectation that no pixels be dead or stuck then perhaps I will exchange it (if best buy lets me).
Thanks for the feedback. I am going try the screen massage, maybe break out the sexy time oils. If no luck, it goes back and I join the replacement line. It is is our first tablet and I wanted to get the best product. The bugs are testing my patience a bit. I bet it come with the territory when buying a brand new product.
Thanks.
ModusPwnd said:
Single stuck pixel huh? I have one stuck red and thought that best buy would not take it back. If its a reasonable expectation that no pixels be dead or stuck then perhaps I will exchange it (if best buy lets me).
Click to expand...
Click to collapse
So you say BB Woudn't take it back within their 14-days return policy?
I am not sure, I am going to send mine back to Amazon for a refund once more become in stock. Then I will re order it, hopefully with not stuck pixel. I am trying different pixel fixers/unsticking tools from the app market. Hopefully they will do the trick, as there is little wrong with it now. I did the battery drain thing to fix the messed up touch screen (never was bricked, just had poor sensitivity in random spots).
****ing_lukin said:
***
nothing here
***
TL;DR
- one white (dead) pixel near bottom right corner
Click to expand...
Click to collapse
Fixed, and yes.
dead/stuck pixels are always a deal breaker.
justwonder said:
So you say BB Woudn't take it back within their 14-days return policy?
Click to expand...
Click to collapse
I didnt try because I thought you needed a few dead pixels to warrant return. I dont really know anything about Best Buy, I have never bought from them before.
I guess I will try to exchange it.
ModusPwnd said:
I didnt try because I thought you needed a few dead pixels to warrant return. I dont really know anything about Best Buy, I have never bought from them before.
I guess I will try to exchange it.
Click to expand...
Click to collapse
They will take it back for any reason, even buyer's remorse, for 14 days. 45 days if you are a silver reward member.
http://www.bestbuy.com/site/Help-To...cy/pcmcat204400050028.c?id=pcmcat204400050028
biggem001 said:
the 1 single dead pixel did it for me
helllll yes
Click to expand...
Click to collapse
Same here. I had a monitor I kept with a dead pixel and I regretted not returning it for 3 years. Thing bugged me to death, but at the time I didn't want to go 3 weeks without a monitor to return it. I say at least try to exchange it as you should never have to put up with a dead pixel.
The HDMI and GPS probably will continue. The GPS issue is known and the HDMI is probably a handshaking issue with the DRM. A lot of devices can have these issues whether its your TV's problem or the Prime would not be known. DRM should never be included in cabling which is why I hate HDMI.
Evo_Shift said:
They will take it back for any reason, even buyer's remorse, for 14 days. 45 days if you are a silver reward member.
Click to expand...
Click to collapse
I guess I was mostly thinking that getting one stuck pixel is normal and getting no stuck pixels was an unrealistic expectation.
Looks like I was wrong, so I will exchange and hopefully get one without a stuck pixel.
ModusPwnd said:
I guess I was mostly thinking that getting one stuck pixel is normal and getting no stuck pixels was an unrealistic expectation.
Looks like I was wrong, so I will exchange and hopefully get one without a stuck pixel.
Click to expand...
Click to collapse
I have 2 stuck pixels that I only see on a black background when looking real hard for it. I have never seen them any other way, so I dont plan on sending it back to newegg. If I had bought it locally and could get another to try before I had to return it, then I might feel different. The fact they are still difficult to get, and how hard it is for me to see it, I will keep it.
Here's an update on my headache about whether or not to return my TP. This will also discuss the GPS issue, so others might be interested.
I spoke to customer service today about the issue discussed above. This is their response to each:
1) GPS. They told me to download the firmware update and that would fix the issue. After updating there had been some improvement, but not enough. Basically the blue arrow in google maps bounced around my current location around 30 meters from where I am. For example, up the street, one street over, down the street, and even 10 kms away on the other end of the city. It never stayed fixed on my actual address.
At that point the supervisor suggested that it be sent to ASUS for repairs. This is where we got into a over the top semantic conversation. First of all, they wouldn't acknowledge that there has been problems with GPS for others or that they had posted any public response to the issues. Weird. They wouldn't acknowledge the aluminum case issue.
I told them I have two days left to return to the store and I want a guarantee that it will come back to me with GPS fixed. They said that any product that goes to the service centre will come back fixed. However, they don't know that the fix will be "up to the customers standard" for GPS. I said, okay, what is a reasonable standard for GPS functionality? That it can lock onto a couple satellites and not bounce around the screen like a pinball. He agreed this would be what he wanted from a GPS, but would not say that for certain this would be the end result of the recalibration. Then he began to talk about "environmental factors" that could impact the signal. I said, we've got blue sky and sun today, will it work on a day like today? He wouldn't guarantee that either.
2) HDMI output issue. He said it would be reported to quality control and that it may be fixed with a future update. No guarantee either.
3) Stuck white pixel. This issue seems to have gone away (awesome), but he said it would be fixed if sent for repairs.
I called Canada Computers to ask for some kind of an extension to their 14 day return policy, to have time to see what the repair does for GPS. They shot that down pretty quick. If I keep it past 14 days, there can be no return. They said I could return it and wait for another one, but there is no current stock or promise of when the next shipment arrives.
Two more questions for the forum to chew on:
1) Has anyone reported a fully functional GPS on this device. That they can drive in their car and the satellite remains locked? I have only seen videos that show it doesn't work - like the bloke who kept on calling it rubbish. If there are working GPS out there, then I'm more likely to roll the dice with the repair.
2) Will the Sony TV issue get fixed? I have read people that say it's a software issue and correctable; whereas others talked about DRM and that a fix isn't possible. I didn't actually understand the DRM piece entirely.
3) What quad core android tablets do we expect over the next couple months that will challenge the TP for top dog status? Maybe I can return and wait.
Thanks for reading.

My recent experience with RMA

i think it's fair for me to give a good review of my repair process because Asus tech support did a great job with my case.
i purchased my tablet, the C0 serial batch, and noticed there was a patch of white speck on the screen so called tech support, got my RMA number for repair. i just briefly asked on the form they asked me to fill if there were fixes for the wifi/GPS. the timeline was 4/15 repair request, 4/28 sent and received by Asus, 5/17 sent back to me, one-day delivery.
i guess it was more cost efficient for them to replace it then fix the screen so they gave me a C2 serial batch. the tablet works great now. Wi-fi, though the bar shows weak signal from time to time, is working great. Not as fast as ipad at further distance away from router but no lag for everyday uses. within 15 feet from router, both are equally fast.
one only negative thing was that i didn't send in my power adapter for repair, which was not required so when they sent me a new tablet, they opened the new C2 tablet and took away the power adapter. They noted that on the slip included in the package. It made me feel that Asus was a bit cheap to care about such minor details that i shouldn't get the new adapter when i never sent it in the old one.
my computer was sent to a Canada warehouse for repair so i don't know if that makes a difference from the Grapevine, TX? warehouse other ppl mentioned. So i guess different people have different experience and i was one of the lucky ones.
When had you purchased the tablet? I just saw a dead pixel yesterday, but I've had my tablet for three months now. I'm just wondering how long before they stop accepting RMAs for these things.
ir87 said:
When had you purchased the tablet? I just saw a dead pixel yesterday, but I've had my tablet for three months now. I'm just wondering how long before they stop accepting RMAs for these things.
Click to expand...
Click to collapse
I suppose there is no reason to assume they will stop accepting RMAs until the last one is out of warranty.
let me get this straight, you sent in your tab without sending them the adapter, they send you a "new" tab without adapter and you think this is cheap? Honestly the C2 was probably a refurb. So like Asurion and other programs they take your old one, send it to a repair pile, grab a recently repiared and pack it for shipping.
come to think of your way of thinking, there is a possibility that the tablet was a refurbished one because the tablet had a very very small dent on the corner, barely noticeable although i assumed it was new because it had the shrink wrap around it.
but you are correct and are entitled to your opinion that i was in a no better or worst off position with that not giving me the power adapter so yes, i do agree i shouldn't say Asus is cheap.
for the other question, i didn't even have to provide my receipt to get the warranty because my serial number indicates that the tablet was made in December 2011 so regardless, they were ready to honor the 1 year warranty with or without proof
cheers
I will add to the positive RMA experience (mostly). I sent my tablet in on May 4 for bad HDMI, BT/WiFi, Light Bleed, and a deformed power port.
My tablet was back in my hands on May 18 fully repaired. It took several emails to Hai and ASUS_USA at Transformer Forums (very helpful and responsive) to keep my case progressing, but you have to stay on top of it.
My WiFi is better. I am getting much better reception in my basement and much higher connection speeds. GPS is the same. I was disappointed that they basically just bent my power port back into shape, but everything does work fine now.
Bit of advice - get on them early to ship it back to you overnight (or at least 2nd day air). Their standard practice is to send it Fedex ground, which is very frustrating when you have been without a tablet for so long.
neo1738 said:
let me get this straight, you sent in your tab without sending them the adapter, they send you a "new" tab without adapter and you think this is cheap? Honestly the C2 was probably a refurb. So like Asurion and other programs they take your old one, send it to a repair pile, grab a recently repiared and pack it for shipping.
Click to expand...
Click to collapse
However, if he did send in the charger he would likely have still not received one back. I've seen this a couple of times from posters in these forums. You aren't supposed to send in peripherals such as the charger unless specifically requested to as part of the repair and troubleshooting process.
Sent from my HTC Vision using xda premium
I did send in my charger with mine, and the one I got back was a replacement, at least the USB cord was (the outer housing of my USB plug had chipped away at the side and they apparently replaced it). I got a similarly fast turnaround with no babysitting, for the serial number issue. I didn't get next day air back, but I was happy to receive a shipping label free of charge to ship it in with. Everything works, so I'm happy.
ir87 said:
When had you purchased the tablet? I just saw a dead pixel yesterday, but I've had my tablet for three months now. I'm just wondering how long before they stop accepting RMAs for these things.
Click to expand...
Click to collapse
seriously doubt they will accept RMA for 1 dead pixel. read the warranty card. for displays and dead pixels, it has to meet certain requirements in order to be accepted for warranty repair. its all very detailed on warranty card THaT came with prime.
If any of you guys are looking for an extra power adapter and have an Office Depot near you they carry them and you can check stores stock online.. They work with 201, 101 and 300.. I just picked one up myself in case the one mine came with craps out

Had a Faulty Device, my experience so far...

So first 2-3 days with the device I kept noticing more and more issues since its been out of the box. I'm really particular with anything I own and if I'm paying money for it then I expect nothing but the best, and I'll take care of my belongings the same.
As soon as I unboxed it I noticed that some of the edges of the metal finish were unevenly colored and scratched. The dark plastic fillers on the back had patches in them and were discolored also. I told myself I wouldn't be so nitpick-ey about those. Moving on...
Later once I setup the phone I realized the power button's right side was completely sunk in, while the volume rocker was also uneven, with the Volume up Side sticking out of the device, and the Volume down Side completely flush with the device.
Concerned I took it to the closest AT&T store where I've become quite friendly with some of the sales associates there. Just wanted to get an opinion as to whether I should live with these imperfections (it would have drove me crazy). I showed it to one of them and they urged me to call AT&T support and try to set up a buyers remorse period exchange straight away.
It took two hours to deal with AT&T customer service on the phone, but it was worth it. I'm shipping this one back and they're gonna priority ship out another one soon. The representative told me they've been getting a few calls regarding such hardware issues.
I'm interested to see if any of you have had any issues yet so far. And if this is a isolated situation with a few devices manufactured at different warehouses.
As with any new product launch, there are going to be some bad ones that slip through the cracks in the rush to get the product to consumers as quickly as possible. I'm glad you got your fixed rather easily, though!
Bammeh said:
As with any new product launch, there are going to be some bad ones that slip through the cracks in the rush to get the product to consumers as quickly as possible. I'm glad you got your fixed rather easily, though!
Click to expand...
Click to collapse
Yes of course I completely agree with you. With a few product launches recently and the ones I've bought right when they were released have had issues out of the box or after major updates. The XboxOne, PS4, Retina iPad Mini, 5S etc have given me a little trouble out of the box or after their big updates, but they're still premium devices. Same with the HTC M8 that's why I didn't make too big a deal about it and seek to get my money back. I just asked for an exchange that's all. The rep that helped me, he urged me to ask for a replacement. This device is going to my daily driver for the next year and a half or so. Really happy with it minus the little issues thus far. Best mainstream android device I've ever used.
Sent from my HTC One_M8 using Tapatalk
My M8 was random rebooting every so often. It was enough to notice it as a problem. I did a factory reset, problem still persisted. AT&T gladly exchanged and now I'm good to go ???
Sent from my Nexus 7 using Tapatalk
SO far I have the power button stick on me a few times. Pressing it a few times seems to get it to go back to normal.
Also once while on a call, afterwards the phone would not sleep. Powered the phone off. Ever since phone has been running smooth.
Glad you were able to get it exchanged. I've had mine for a few days and while there are no critical flaws, I do see some scratches that I most definitely did not cause and were there out of the box. I also know what you mean by the uneven banding because I have that too, it's very minor though. There are 2 surface scratches on the back that aren't noticeable unless you have really good eyes (which I do) and a very small chip at the front around the bezel that is impossible to cause naturally. I'm trying to tell myself I shouldn't be so picky because I've already unlocked the bootloader and put a custom rom on it and I assume if I want to exchange it at Best Buy I'll have to put the stock rom back on and lock the bootloader. I'm on the fence. I don't exactly want the Best Buy employee to think I'm crazy if I take it back plus it all takes up my time so I'm trying to tell myself it doesn't matter. If I caused the scratches I'd just live with it but it annoys me that they were there out of the box. Please tell me I'm crazy or I might actually go for an exchange.
Just got mine the other day and found a couple issues with it.
The top panel just below the front camera is pushed out a bit so there's sharp edge and stuff is already getting caught under it. You can push it down and make it flush but it pops back up after a while. Also my touchscreen will just randomly stop responding to touch. Going to reset to back to stock and exchange it later this afternoon.
pingy1030 said:
Glad you were able to get it exchanged. I've had mine for a few days and while there are no critical flaws, I do see some scratches that I most definitely did not cause and were there out of the box. I also know what you mean by the uneven banding because I have that too, it's very minor though. There are 2 surface scratches on the back that aren't noticeable unless you have really good eyes (which I do) and a very small chip at the front around the bezel that is impossible to cause naturally. I'm trying to tell myself I shouldn't be so picky because I've already unlocked the bootloader and put a custom rom on it and I assume if I want to exchange it at Best Buy I'll have to put the stock rom back on and lock the bootloader. I'm on the fence. I don't exactly want the Best Buy employee to think I'm crazy if I take it back plus it all takes up my time so I'm trying to tell myself it doesn't matter. If I caused the scratches I'd just live with it but it annoys me that they were there out of the box. Please tell me I'm crazy or I might actually go for an exchange.
Click to expand...
Click to collapse
Honestly you're lucky it's Best Buy. I've done multiple exchanges there before for each: MacBook, Xbox One and iPhones. They did it easy no questions asked. At least in my case. If I were you I'd exchange it. No excuses for the device to be that scratched up and imperfect out of the box. Also remember to check for Dead Pixels, Volume Rocker, and Power Button issues.
Sent from my HTC One_M8 using Tapatalk
rahtrip said:
Honestly you're lucky it's Best Buy. I've done multiple exchanges there before for each: MacBook, Xbox One and iPhones. They did it easy no questions asked. At least in my case. If I were you I'd exchange it. No excuses for the device to be that scratched up and imperfect out of the box. Also remember to check for Dead Pixels, Volume Rocker, and Power Button issues.
Sent from my HTC One_M8 using Tapatalk
Click to expand...
Click to collapse
Thanks for the advice. For a little bit today I was determined to go get an exchange but I kind of buffed out the worst scratch (which was only like 3mm) with a nail buffer so I think I'll just save myself the trouble of putting the phone back to stock, having to take it to best buy, and re-flashing the new phone. Plus I did not take a backup of the stock AT&T rom. I don't know if someone has posted it in the forums, I'm going to look, but it's just such a drag to go through with putting it back to stock then an exchange.
The volume rocker doesn't sit 100% parallel but it's very close, the power button has no issues, and the bezel is pretty well flushed with the speaker grills. I think I'll just keep this one, I am also afraid that the new one might even have worse problems. HTC needs to get their quality control tighter because I have had tons of devices but never a problem out of the box.
Next time I buy a phone I am going to make sure I check the condition thoroughly. Or at least check it before I root and flash a rom. When I got the M8 I just grabbed it and went...
So I said I wasn't going to exchange it but I was still annoyed by the flaws and I was approaching my 14 days.. took it to Best Buy today without putting it back to stock and was able to exchange it. They just switched out the SIM card and gave me a new one, but they did reiterate that they don't normally do it for scratches and they were making an exception. I could totally tell they didn't believe it was the manufacturer's fault, but they didn't give me attitude and were nice. They didn't look at the software or boot screen in the old phone so they didn't even see that it was unlocked and rooted. They mentioned it was getting sent back so HTC is going to have to deal with it, which they should have to because the one I exchanged for is totally perfect. I didn't realize the other one was even more problematic than I thought until I saw how well constructed this one is. The volume rocker doesn't fumble around, the screen is set perfectly leveled with the speaker grills, no scratches on bezel or back. This is how they SHOULD come, every single one of them. In the future when I get HTC phones I am going to examine it right then and there so I don't have to go through the trouble of sounding asinine while trying to explain what the store employees surely think are non-problems.
I don't think I would've made the exchange without this thread though so thanks. I'm now free to enjoy the awesomeness of this phone without being held back by structural annoyances.
The top panel just below the front camera is pushed out a bit so there's sharp edge and stuff is already getting caught under it. You can push it down and make it flush but it pops back up after a while.

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