[Q] After being send to service center, S2 is worse (signal and speaker problems) - Galaxy S II Q&A, Help & Troubleshooting

2 weeks ago, I took my galaxy S2 back to the shop to get it fixed under warranty.
The USB port was broken, as with so many S2's. I got it back after 2 weeks and the port was replaced for free.
But now the speaker doesn't work anymore! So I get no notifications when called or texted or alarm or can't play music, the phone thinks it plays the noise, but it doesn't. Also in the *#0*# menu, when speaker is pressed, nothing happens, no sound at all.
The internal speaker to make a call does work, so you can hear the recipient of the call.
But if that wasn't enough, I also get bad reception where before I would always have great reception. Now it just goes away and the phone almost never gets more than 2 bars, while my friends with the same carrier get full reception. I put my simcard in my other phone and there I have good reception, so it's not the sim card that is the problem. Also the wifi reception is worse. How is this even possible? My phone is worse than before. Before I got 3 bar Wifi connection in my room and 1 bar in the bathroom and now 1 or sometimes 2 bars in my room and no reception in the bathroom.
I reset the phone and everything, also searched the forums and found nothing.
I'm not very eager to send it in again, since they make them worse than before.
Anyone got a solution?
Standard ROM Android 4.0.3

Jan9000 said:
2 weeks ago, I took my galaxy S2 back to the shop to get it fixed under warranty.
The USB port was broken, as with so many S2's. I got it back after 2 weeks and the port was replaced for free.
But now the speaker doesn't work anymore! So I get no notifications when called or texted or alarm or can't play music, the phone thinks it plays the noise, but it doesn't. Also in the *#0*# menu, when speaker is pressed, nothing happens, no sound at all.
The internal speaker to make a call does work, so you can hear the recipient of the call.
But if that wasn't enough, I also get bad reception where before I would always have great reception. Now it just goes away and the phone almost never gets more than 2 bars, while my friends with the same carrier get full reception. I put my simcard in my other phone and there I have good reception, so it's not the sim card that is the problem. Also the wifi reception is worse. How is this even possible? My phone is worse than before. Before I got 3 bar Wifi connection in my room and 1 bar in the bathroom and now 1 or sometimes 2 bars in my room and no reception in the bathroom.
I reset the phone and everything, also searched the forums and found nothing.
I'm not very eager to send it in again, since they make them worse than before.
Anyone got a solution?
Standard ROM Android 4.0.3
Click to expand...
Click to collapse
send it back to service center

Related

[Q] Loss of signal in a crowd

I read something a week ago about someone losing all signal and not being able to call or text in a large crowd. Well it happened to me yesterday in a department store. I couldn't find my 13 year old daughter so I was trying to text and call and nothing would go through, even though I had 3 bars and 3G. I looked around and there was a lot of people and quite a few of them were on their phones in one form or another. This is very disheartening if in fact it is a serious hardware or software defect of the Vibrant.
Has this happened to anyone else?
Its happened to me before
I was at a huge music fest and got separated from my friends
The reason it happens is cause the air waves get over cluttered with wireless signals and it masks other signals
Your phone will show that it has full signal but when it tries to send data or call it needs to cut through that blanket of signal
Sent from my SGH-T959
Yep. Same problem with different phone, I was at a concert and there were a TON of people on there phones many having the same issue. You could see them holding to there ear then looking at the screen then back again.
The only time this happened to me it was a huge crowd-like 40k people but it was outside. I would think a store with a couple dozen shouldn't be a problem but maybe if you were indoors....?

Dropped calls and digital static?

Has anyone else had frequently dropped calls even when you have 3 or more bars of service? Also, my wife says that she often hears an echo or a "digital " static while talking to me. I have made many calls from all the same places with my old iPhone with no trouble.
I am loving this phone in every other way, but this is still a phone after all
I would hate to have to go back to an iPhone!
I am having the same issues. The static only seems to happen while using a bluetooth headset. I've only had dropped calls happen in my local area. Since this is where I use the phone the most, it's an obvious problem. I tested this with my Captivate and no dropped call. I am returning my SGS2 for a new one. The store was thinking it might have an antenna problem. I did notice that side by side against my Cap the SGS2 was getting much better reception. Standing still the Cap had a signal of -95, the SGS2 had -77. This is a very big difference. So I really don't think it's an antenna problem but I'm willing to try it rather than give up on it. If this doesn't work I'll return it and wait until new modems start hitting the forum.
Possible fix for dropped calls
Update to yesterdays post. I did return my SGS2 and received a new phone and sim card. There was one area in particular where my ability to make a phone call was near impossible. My Capitivate had no trouble here so I was annoyed. The new phone had some improvement but still not great. Later in the day on the way to bringing my son to Best Buy the phone was back to terrible. If I had had my box and receipt with me, I would've returned it right there. I told the cellular manager about my call issue. She told me to turn off 4G if possible. I don't have a toggle for 4G/3G so I just turned off the data. That solved my problem! I called someone to stay on the phone while driving through the effected area. There was a small span of about 30 seconds where he said my call was getting garbled but the call didn't drop. Before turning off the data it would have dropped numerous times by then.
If you're having call trouble, it's worth a shot.

[Q] issues with headphone jack, mobile network connection, and mms

I've had the amaze for two weeks now and for the most part love it aside from a few nagging issues.
1) Headphone jack is sensitive to movement (music will cut in and out sometimes if i am walking with it in my pocket)
2) Can't receive pictures. (I've set up my mms to have a max size of 3500k but still not able to receive anything)
3) My signal will cut out randomly for minutes randomly even in places that i usually have full bars. It doesn't just say no signal but my "mobile network" option says its off and its greyed out so i can't try to turn it back on.
Any one else having these issues or have any suggestions? thanks.
dmonkified said:
I've had the amaze for two weeks now and for the most part love it aside from a few nagging issues.
1) Headphone jack is sensitive to movement (music will cut in and out sometimes if i am walking with it in my pocket)
2) Can't receive pictures. (I've set up my mms to have a max size of 3500k but still not able to receive anything)
3) My signal will cut out randomly for minutes randomly even in places that i usually have full bars. It doesn't just say no signal but my "mobile network" option says its off and its greyed out so i can't try to turn it back on.
Any one else having these issues or have any suggestions? thanks.
Click to expand...
Click to collapse
I have issue 3 sometimes. No solution yet.
Sent from my Dell Streak 7 using xda premium
Update.
1) The headphone issue of the sound cutting in and out only occurs with some headphones, so I'll just need to find a pair that work fit perfectly I guess. But it made still need to be fixed by sending it in.
2) After calling in, Telus tech support were able to work there magic and fixed the MMS problem. They said it sometimes happens when a new phone is just activated.
3) As for the signal, I found out that these new 3g, 4g phones only use the HSPA+ networks and cannot use the 2g (CDMA/ GSM) network to save battery. The 2g option is there to be used when roaming they said. That doesn't solve the random loss of signal but it has occurred for a while now so hopefully it won't happen much more. Hope this helps anyone else that might be having the same issues.
The only issue I have is the case that Tmobile provided, the hole for a typical headset and power/usb was too small.
I ended up getting the ibeats from beatsaudi. Sound awesome and fit fine, the only issue I'm having with those is the buttons for vol up/down/call dont work due to the fact thats its made for iphone. But other than that their awesome.
Maybe i'll try those on for size. Hopefully i'll find some cheaper ones that work though in the meantime because those aren't cheap.
Bose on ear headphones are amazing.
Sent from my LG-P999 using XDA App
Amazing as in amazingly bad for the price. I'd Recommend AKG or Sennheiser. Failing that even some V-Moda's would be a good deal. Personally I use Custom made triple driver In Ear Monitors, and the Amaze, with the DSP running, is extremely good indeed soundwise. FAR better than the Ipod Touch I sold.
dmonkified said:
Update.
1) The headphone issue of the sound cutting in and out only occurs with some headphones, so I'll just need to find a pair that work fit perfectly I guess. But it made still need to be fixed by sending it in.
2) After calling in, Telus tech support were able to work there magic and fixed the MMS problem. They said it sometimes happens when a new phone is just activated.
3) As for the signal, I found out that these new 3g, 4g phones only use the HSPA+ networks and cannot use the 2g (CDMA/ GSM) network to save battery. The 2g option is there to be used when roaming they said. That doesn't solve the random loss of signal but it has occurred for a while now so hopefully it won't happen much more. Hope this helps anyone else that might be having the same issues.
Click to expand...
Click to collapse
SECOND UPDATE
Turns out my headphone jack was defected, so I exchanged it for a new amaze, and so far so good.
As for the network connectivity, for TELUS users we don't have the option of 2g, so when I had the settings as wcdma/gsm my guess is the phone was trying to connect to the gsm network but when it couldn't connect it left my phone unconnected to any network. So far with the settings as wcdma only I haven't had any issues. I will see if this will stand the test of time.
I am having 2 of the problems you listed.
On the bus this morning, not only was it cutting out, but completely disconnecting and stopping the playback. As i put my hand in my pocket, I hit the play button and offensively heavy drum n bass started blasting. So good external speaker from what I can tell
I find I will have full coverage, and my texts will not go through. I will try out wcdma only and see if that helps.
I haven't tried receiving picture messages yet... :/
I guess I will pop by Wind on my lunch break and see if the headphone jack problem happens on another phone.
Make that all 3 issues :/
phoenixdown said:
I am having 2 of the problems you listed.
On the bus this morning, not only was it cutting out, but completely disconnecting and stopping the playback. As i put my hand in my pocket, I hit the play button and offensively heavy drum n bass started blasting. So good external speaker from what I can tell
I find I will have full coverage, and my texts will not go through. I will try out wcdma only and see if that helps.
I haven't tried receiving picture messages yet... :/
I guess I will pop by Wind on my lunch break and see if the headphone jack problem happens on another phone.
Click to expand...
Click to collapse
definitely take it in sooner than later to see about the headphone jack, because although they don't always advertise most companies have a 30 day grace period where you can just trade it in the store for a new one instead of shipping it off and waiting weeks for htc to look at it.
Some people say that some phones are just going to be defected since they are so new, so hopefully if you swap it the new one will work good like mine did.
Ask the tech person to do some initialization for your phone that should be able to receive mms afterwards.
As for the connectivity mine still loses signals from now and then, I guess i'll just have to live with it for now and avoid those areas as much as possible. Good luck
I tried the headphones that came with the phone and they work fine, so I guess I just have to be careful which headphones I use, and try out any before I buy them.
I went in to ask about the MMS, and learned my "unlimited everything" plan didn't have MMS... odd. I should still receive them when someone sends them, and I don't. They told me to go to another location *sigh*.
Update on the loss of signal problem, it only happens when I'm in my basement. I had someone call me while I had 3 bars, and I got a text saying I was about to have roaming charges. I think this has more to do with my provider than the phone. To combat this, I'm just going to leave my phone upstairs and access it from my laptop when I'm in the basement. I'm having problems rooting my phone, though... but that's for a different thread.
phoenixdown said:
I tried the headphones that came with the phone and they work fine, so I guess I just have to be careful which headphones I use, and try out any before I buy them.
I went in to ask about the MMS, and learned my "unlimited everything" plan didn't have MMS... odd. I should still receive them when someone sends them, and I don't. They told me to go to another location *sigh*.
Update on the loss of signal problem, it only happens when I'm in my basement. I had someone call me while I had 3 bars, and I got a text saying I was about to have roaming charges. I think this has more to do with my provider than the phone. To combat this, I'm just going to leave my phone upstairs and access it from my laptop when I'm in the basement. I'm having problems rooting my phone, though... but that's for a different thread.
Click to expand...
Click to collapse
You got headphones with your phone?
nguyendqh said:
You got headphones with your phone?
Click to expand...
Click to collapse
Yeah, I noticed on engadget the phone didn't come with them either. I guess Canadians get headphones?

S3 Sudden Signal Loss

Hello peeps,
had my S3 for 7 months and it's starting to play up, I dropped it in the car once on to the carpet, and it went for a quick dip in the bathroom, however once all dried out and what not it was fine.
However i've a recent problem that started about 3 weeks ago.
I was browsing imgur and the screen flickered like if you moved a TV aerial (lines horizontal) and it switched off. Then I was stuck in a boot loop regardless of flashing any ROM until I used ODIN to restore to a stock ROM, everything seemed ok so I went back to Omega ROM. The on going problem is in phone calls I'll go from 5 bars of H signal to a circle with a line through it. the phone says no network coverage, once it gets back into gear sometimes 5 seconds other times 5 minutes the signal comes up 5 bars try to make a call, 'not registered on network' give it a minute and it works again only to make another call and it happen again, sometimes it's a 90 min call other times it's a minute.
I've contacted my provider for a new SIM as once it said 'No SIM inserted' however I think it's a bit more than a SIM issue any advice welcome
I did search for the issue and people mentioned IMEI numbers being incorrect or missing, mine IS CORRECT and present.
Any help very welcome.
Thanks
Luke.
LBTaylor1984 said:
Hello peeps,
had my S3 for 7 months and it's starting to play up, I dropped it in the car once on to the carpet, and it went for a quick dip in the bathroom, however once all dried out and what not it was fine.
However i've a recent problem that started about 3 weeks ago.
I was browsing imgur and the screen flickered like if you moved a TV aerial (lines horizontal) and it switched off. Then I was stuck in a boot loop regardless of flashing any ROM until I used ODIN to restore to a stock ROM, everything seemed ok so I went back to Omega ROM. The on going problem is in phone calls I'll go from 5 bars of H signal to a circle with a line through it. the phone says no network coverage, once it gets back into gear sometimes 5 seconds other times 5 minutes the signal comes up 5 bars try to make a call, 'not registered on network' give it a minute and it works again only to make another call and it happen again, sometimes it's a 90 min call other times it's a minute.
I've contacted my provider for a new SIM as once it said 'No SIM inserted' however I think it's a bit more than a SIM issue any advice welcome
I did search for the issue and people mentioned IMEI numbers being incorrect or missing, mine IS CORRECT and present.
Any help very welcome.
Thanks
Luke.
Click to expand...
Click to collapse
i suggest you send it to the service center and avail your warranty
we have same problem dude. although imei is same but it always show circle with line and after 2-3 minute the signal comes again. i get it after i lost my imei, can anybody help us ?
Try restoring your backed up EFS folder .
jje

Only edge connection //rattling camera sound and image shaking

Hello. I have no Internet connection other than edge. Whenever I chose wdspa or lte the icon shows but no reception at all. I've even tried hard reset but to no avail. This started to happen a few days ago and I know it is the phone because if I insert the Sim in another phone it just works like a charm. I think it is a hardware issue. Also sometimes when launching the camera the screen starts shaking like mad and a rattling sound can be heard, this is not the normal sound of the camera, since it did it sometimes when booting the phone, it is crazy loud now.
Any help? The no 3g connection drives me crazy! Samsung just told me to bring it to a repair centre but wanted to ask you guys if it happened to any of you. Thanks a lot.
I had the same issue with my camera. Took it to my carrier and they had to replace the lens. Samsung told me it was hardware failure in the camera. I've read a few people who have had the issue, not sure how they all fixed it though.

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