So I have had my I9300 GS3 since launch and the other day I cracked my screen.
Now I need to get it fixed, I know that the whole unit AMOLED and digitizer needs to be replaced.
I could probably do it myself if the savings will be a lot but I'm looking for all options and Samsung US won't touch it apparently because its not a US model.
So anyway know of a way to get Samsung US to fix it or where Is a good place I could send it or get a display for it?
Anyone have any ideas?
Use your warranty it wont cost a dime
EDIT:
oh wait.. you cracked it.. mmmm.. you may try some low-end stores maybe in malls just to be sure. You could also do it yourself, there are lots of how-to's in youtube
Sent from my GT-I9300 using xda premium
if you're in the US and you have the i9300, then you have 2 choices:
1) DIY. buy the parts from ebay and follow instructions online..
2) Contact the Samsung on the country your phone is registered to. The one I had was register to the UK and they simply said that I'll have to contact their special service center there, arrange the case number with them, then send it to them as well as providing return postage. Then when they receive it, it will take up to 28 days to fix your phone + potential costs for repairs because you are physically not in their region. Any attempt to contact Samsung USA will get the agents telling you that they only service american models and that, I quote, their technicians do not have the knowledge or skill or parts to repair the i9300.
This is my personal experience with the incompetence of Samsung USA.
Sent from my GT-I9300 using xda app-developers app
Napsterbater said:
So I have had my I9300 GS3 since launch and the other day I cracked my screen.
Now I need to get it fixed, I know that the whole unit AMOLED and digitizer needs to be replaced.
I could probably do it myself if the savings will be a lot but I'm looking for all options and Samsung US won't touch it apparently because its not a US model.
So anyway know of a way to get Samsung US to fix it or where Is a good place I could send it or get a display for it?
Click to expand...
Click to collapse
you can do it yourself following max lee's steps
http://androidroot.org/watch_video.php?v=4Y7HHX55S5W1
Related
I purchased a GS3 from newegg and I'm trying to work out the country of origin for warranty service. Here's the kicker: I'm trying to do this without opening the box and voiding their return policy as I haven't decided whether to keep it.
(Basically, newegg told me it was new-in-box, but later said it might have been 3rd party unlocked with no warranty other than that provided by their vendor in the US. So I'm trying to independently verify the country of origin and warranty status since newegg is no help.)
I'm still new at this, but would the Final Assembly Code portion of the IMEI tell me the country of origin?
I also tried looking up the IMEI and found the issuer was British Approvals Board of Telecommunications. I thought this might mean that it's a British handset, but that might be a bit of a leap.
Try checking the CSC. You can find it by either way:
1) By connecting to KIES and checking the code (3 alphabets).
2) By going to the dialler on the phone and pressing *#1234#.
Again, I'm trying to see if this can be determined without opening the box. I have the IMEI code, which is on the sticker outside the box. Do you know how I can determine the country of origin from the code? The FAC is 05. Thanks!
That's not possible but why don't you have warranty from the shop where you purchased it? If there is some kind weird warranty thing going on juat retutn it and invest few more bucks to the device from trusted dealer
Sent from my GT-I9300 using xda app-developers app
http://www.numberingplans.com/?page=analysis&sub=imeinr
All you can do .
jje
beetmonger said:
I purchased a GS3 from newegg and I'm trying to work out the country of origin for warranty service. Here's the kicker: I'm trying to do this without opening the box and voiding their return policy as I haven't decided whether to keep it.
(Basically, newegg told me it was new-in-box, but later said it might have been 3rd party unlocked with no warranty other than that provided by their vendor in the US. So I'm trying to independently verify the country of origin and warranty status since newegg is no help.)
I'm still new at this, but would the Final Assembly Code portion of the IMEI tell me the country of origin?
I also tried looking up the IMEI and found the issuer was British Approvals Board of Telecommunications. I thought this might mean that it's a British handset, but that might be a bit of a leap.
Click to expand...
Click to collapse
Just call Samsung customer servic in your country, i did and they can tell you from the imei number the country of origin.
Thanks for all the advice, though I'm still hoping that someone can tell me which country is identified by the Factory Assembly Code 05.
gee2012 said:
Just call Samsung customer servic in your country, i did and they can tell you from the imei number the country of origin.
Click to expand...
Click to collapse
I've called Samsung US three times. And tried their chat bot. And tried Samsung in Australia and the UK. No luck.
JJEgan said:
http://www.numberingplans.com/?page=analysis&sub=imeinr
All you can do .
jje
Click to expand...
Click to collapse
Tried that, too. Didn't have it in the database.
johku12 said:
That's not possible but why don't you have warranty from the shop where you purchased it? If there is some kind weird warranty thing going on juat retutn it and invest few more bucks to the device from trusted dealer
Sent from my GT-I9300 using xda app-developers app
Click to expand...
Click to collapse
In brief, it appears that newegg gets their phones from a third party rather than direct from Samsung. That doesn't mean the phones aren't new, but they don't know (or won't tell) the country of origin. I'm pretty sure it's somewhere in Central or South America.
Just to follow up: I called Samsung again and this time got someone with a brain who looked up the IMEI and told me the phone is of British origin. Of course, then she gave me the number for Samsung's Canada office...
Anyway, I called Samsung UK and was able to verify not only that it is a British phone, but that it has an extended warranty good through August 2014. Not sure how that happened, but not going to complain, either!
I have order one from Newegg also. HAVE YOU TRIED IT YET? Does it work? Never had problems with Newegg on warranty before.
It works and appears to be new. I've been pretty happy with it so far, but I probably wouldn't order from newegg again since they make you click through a disclaimer that phones might not be new.
Sent from my Transformer TF101 using Tapatalk 2
hmm might have to give this a try to see where my S3 came from, does this mean the country where it was meant to be sold, not where it was manufactured right?
it's just that grey market imports are rampant here in Hong Kong and you can't tell if its been repackaged with the correct adapters and language manuals etc.
Bottom Line
Bottom line, there is no guarantee of of any cell phone you buy being what is claims to be. If you buy online, realize that if you are getting a killer deal, something is amiss. Cell phones are just like perishables, they do drop as they get older, but there is little difference in price between Amazon, New Egg, etc. If you find a seller selling $100 cheaper than everyone else, something is sketchy. If someone wants to take a used phone and make it look new, you will never know the difference. Buy your cell phone from somewhere that gives you a warranty, better if it is an actual local store or someone you trust.
cellrookie said:
Bottom line, there is no guarantee of of any cell phone you buy being what is claims to be. If you buy online, realize that if you are getting a killer deal, something is amiss. Cell phones are just like perishables, they do drop as they get older, but there is little difference in price between Amazon, New Egg, etc. If you find a seller selling $100 cheaper than everyone else, something is sketchy. If someone wants to take a used phone and make it look new, you will never know the difference. Buy your cell phone from somewhere that gives you a warranty, better if it is an actual local store or someone you trust.
Click to expand...
Click to collapse
wow, that's quite a thread necro! the problem for US customers is that the international S3 isn't sold in local stores or by carriers.
OK here is my problem questions will follow.
i purchased my gtab 10.1 in usa.moved to philippines.screen started getting fuzzy then blacking out now its totally out. samsung refuses to repair it cause they don't do international warranty.then i went to samsung office here in philippines asked them about repairing my tablet.i was told they wont order or repair my unit cause its not from here and against there laws.so now im sitting here with a tablet that needs 2 parts.(1) lcd screen(2) lcd screen cable (mine is broken).i have looked on ebay none of the lcd screens come with the cable. gotta love samsung and how they do their customers. i dont even have a way to use ebay now cause i no longer have a bank account in usa or a place to send anything to. so does anyone know where or how i might be able to aquire spare parts for this thing?
Why is it Samsung's fault you broke the screen? And why is it their fault you made the choice to buy a tablet in one country when you lived in another? I don't see that they did anything wrong, tbh.
BretonGirl said:
Why is it Samsung's fault you broke the screen? And why is it their fault you made the choice to buy a tablet in one country when you lived in another? I don't see that they did anything wrong, tbh.
Click to expand...
Click to collapse
well for one you dont know all the info. you shouldnt be so quick to judge .im american from usa which i purchased my tab from usa. then after purchasing my tab i ended up moving.and what they do wrong is not support their products internationaly. also i did not break my screen. the lcd cable is what broke. the screen went bad before the cable broke so therefore samsung gave me a faulty unit. so yes i have every reason to complain about samsung and there support and product. so please read and understand before judging others. im asking if anyone knows where i might find parts im not asking for others to look for faults or degrading with remarks.
stickjt said:
well for one you dont know all the info. you shouldnt be so quick to judge .im american from usa which i purchased my tab from usa. then after purchasing my tab i ended up moving.and what they do wrong is not support their products internationaly. also i did not break my screen. the lcd cable is what broke. the screen went bad before the cable broke so therefore samsung gave me a faulty unit. so yes i have every reason to complain about samsung and there support and product. so please read and understand before judging others. im asking if anyone knows where i might find parts im not asking for others to look for faults or degrading with remarks.
Click to expand...
Click to collapse
Posting this rant here isn't going to make samsung fix your tab.
Do you have a family member back in the states you can send your tab to and get them to send it to samsung to get repaired?
Sent from my GT-I9100 using xda premium
wasnt posted as a rant only trying to explain my situation.i already said what i wanted and needed to samsung . anyway i do have family there but by the time i send this to them and they send it in my warranty will be over. so i figured i would just try to find the parts i need and get it fixed here out of pocket.
Hey guyz I want to know something..I had purchased a second hand gs2 from my friend and its working flawlessly except the lcd screen(digitizer) is chinese made super amoled as because its an imported product but except the screen, everything is real I mean the cpu and gpu and all other things inside are from real gs2..bt some moron had replaced the original gs2 screen with a chinese made one and for that some chinese txt coming in the screen which is less visible but annoying. So I want to replace the screen with the original samsung made gs2 screen. If I produce my device to samsung service centre and if they check the imei then they will get to know that its an imported device..
But if I say them that ill pay any amount for replacing the screen, will they replace the screen for me? Need help guyz.
Sent from my GT-I9100 using xda app-developers app
I'd be very surprised if they didn't replace the screen if you pay for it. However, you can probably do it yourself a lot cheaper.
MistahBungle said:
I'd be very surprised if they didn't replace the screen if you pay for it. However, you can probably do it yourself a lot cheaper.
Click to expand...
Click to collapse
Thanx for this fast reply I had visited samsung service centre today but I didnt showed them the phn that tym as I thought that if they check the imei at first then they wont even tl me how much they wl cost for the screen. So I had asked them that how much money will they charge for the screen and they tld me that Rs.5600
Sent from my GT-I9100 using xda app-developers app
That's similar to what you'd pay for just the screen here (Australia) if you bought one to replace it yourself. I guess you need to decide whether having them do it for the price is good value or not. Even if they end up not doing it, a local mobile repair shop who isn't a Samsung service centre should do it for a similar price I would have thought.
MistahBungle said:
That's similar to what you'd pay for just the screen here (Australia) if you bought one to replace it yourself. I guess you need to decide whether having them do it for the price is good value or not. Even if they end up not doing it, a local mobile repair shop who isn't a Samsung service centre should do it for a similar price I would have thought.
Click to expand...
Click to collapse
Thanx but I want to know if I pay for the screen and service charge then will they replace the screen for me?
Sent from my GT-I9100 using xda app-developers app
If you let them do it, you can be sure they do it proper (fixation, connection etc.), especially if the replacement screen for itself isn't much cheaper than the whole replacement service.
I had visited samsung service centre and when they had searched my imei number, they found that country showing as unknown..and they told me samsung wont service any phone with unknown imei..is there any way to change the country by editing any file? I want to show them that my gs2 is from india.
Sent from my GT-I9100 using xda app-developers app
Does anyone know how to go about using the warranty if needed from the States? Ordered my Z2 and I was in the Sony Store the other day and they told me that they can't do anything about it cause the phone isn't released here yet. I just wanted to know in case my device is either DoA or has one of the issues everyone keeps talking about. Hope everything is all good though.
xAjCx said:
Does anyone know how to go about using the warranty if needed from the States? Ordered my Z2 and I was in the Sony Store the other day and they told me that they can't do anything about it cause the phone isn't released here yet. I just wanted to know in case my device is either DoA or has one of the issues everyone keeps talking about. Hope everything is all good though.
Click to expand...
Click to collapse
You could go with 3rd party warranty.
Sony US would most likely not warrant it anyways because the phone not from Sony US. It will need to be sent back to the country from where the phone was purchased from. For example, if the phone was from Sony Canada (since they sell the phone now), it will have to be sent back to them for warranty.
Sango2 said:
You could go with 3rd party warranty.
Sony US would most likely not warrant it anyways because the phone not from Sony US. It will need to be sent back to the country from where the phone was purchased from. For example, if the phone was from Sony Canada (since they sell the phone now), it will have to be sent back to them for warranty.
Click to expand...
Click to collapse
sounds like a hassle to me.. I ordered from swappa so tbh idk where its coming from
xAjCx said:
sounds like a hassle to me.. I ordered from swappa so tbh idk where its coming from
Click to expand...
Click to collapse
In a way it is, that is one of the things to keep in mind if you get a product which is sold in another country, unless the manufacturer said they will warranty it in other countries.
That is the reason why I mentioned, you could get a 3rd party warranty, so this way you can get some coverage.
I think you can find out where the product came from by looking at the product box and the menu contents inside once you receive it. For mine, when I got my Z2, I thought mind was going to be the UK. After looking at the box on one of the sides, it said "EN, ZH" and Chinese writing translation for the Black color; and the quick user guide and support information had Hong Kong contact information which let me know that this unit is from Sony HK.
Well I called today to get some help with my Z2, which I posted about, they told me they can't help because the service department doesn't have the parts yet (due to it not being available in the US yet). They said they don't know when they would get any, but it being from another country wasn't the reason they couldn't help. They suggested calling the UK or Taiwan, which will be a hassle.
It has been the 4 month that i bought the s6 edge (gold color 64gb international version)
However, almost the whole phone was CHANGED!!!!! And now it still has lot of problems
First i went to the repair centre they changed the main board, then they changed my camera!!!!
The quality control of samsung is insane they almost sold me a broken phone
S6 edge is not a cheap phone and they said as i am a owner of it so now i am their premium customer,
but all i got from them is a broken phone
now my phone cant even run graphic games smoothly but a LOT CHEAPER PHONE FROM SAMSUNG CAN!!!!
problems are keep popping out from my s6 edge T.T
Please help me to make this loud make a lot of people know it :crying::crying::crying:
i really dont wanna go to the repair centre again and again ;....................;
i used that much money but bought a premium repair service instead of a premium phone
its really a fraud :crying::crying::crying::crying:
PLEEEEEEEEEEEEEEASEEEEE HELP ME OR SAMSUNG WONT GIVE ME BACK WHAT THEY SHOULD
PLEASE HELP ME TO SHOW HOW HONEST AND GREAT THEY ARE BY SELLING ME A BROKEN PHONE :crying::crying::crying::crying:
I don't know what the law is in whatever country you live in. But here in New Zealand, if you have returned the phone to the manufacturer and had it "repaired" and it is still not fit for purpose, you are entitled to a full refund under the consumers guarantee act.
I implore you to read whatever legislation covers your interaction with manufacturers (or importers) in your country and cite these specific clauses when you contact Samsung support, that may help you to get their notice.
Stirring up a social media ****storm will not get your phone fixed/replaced/refunded. Using your rights within the laws of your country will.
merely my opinion.