Related
..
do you have phone insurance?
Oh duuuude...
you should definitely call t-mobile and tell them. they can lock the phone by tracking your IMEI or something, rendering the phone useless (that is, if the guy isn't a tech wizard). As for getting a new phone, if your insurance covers it, then you should ask them for one. I doubt it, though, because every time I wanted a replacement phone, I had to send them my old one.
they may not be able to locate your phone w/o the sim card in there. if you have the box with the imei or ssid number, that would be your best bet.
..
sure, by buying one...there is no way to get a replacement without insurance....and even with insurance you had to pay $130...
emonero said:
sure, by buying one...there is no way to get a replacement without insurance....and even with insurance you had to pay $130...
Click to expand...
Click to collapse
oh wait, I thought it is free for getting a new one with insurance
climhazzard1993 said:
this sounds stupid but i was using my phone as an ipod for a month or so (it didnt have the sim card because my parents took it away cuz i got grounded) and some @!#$ stole it in the locker room.. sdfgjhas.. now what do i do? do i tell t-mobile my phone got stolen? or will i have to buy a new one?
Click to expand...
Click to collapse
First of all, you shouldn't use language like that, I'm reffering to F word you used. That word is derogatory, homophobic, and not appropriate.
Anyway, tell your parents, and notify the school.
If you have insurance, notify Assurion insurance (130 deductable).
climhazzard1993 said:
i dont have insurance.. so i guess im screwed? is there any way i can get a replacement?
Click to expand...
Click to collapse
Without insurance, if you came to my store or called CARE we would be able to see how long it's been since you purchased your Vibrant. You would probably get a very minor discount, if any. You're pretty much close to buying one outright so it's best not to use any kind of early upgrade unless it's a good deal.
As for blocking an IMEI, I don't know why people continue to suggest this. I have never been able to call in an get a phone blacklisted or blocked after it's been stolen. Maybe they just don't like me or I'm calling the wrong people.
Some ideas for your next Android. On our store demos we either install Lookout or SmrtGuard. Lookout seems to be the better of the two apps because you can remote activate GPS and track the phone. However, with SmrtGuard you can setup SIM Guardian that will register your SIM and when someone inserts another into the phone the phone will send a text to a number you assign or an e-mail. You can also track with GPS by this app.
Again, I've never been able to get T-Mobile to track a phone for a customer just because of theft. It has to be a serious crime with the police involved.
I'm sorry to heard about your lost phone and I hope you can get a replacement.
rjwisniewski said:
Without insurance, if you came to my store or called CARE we would be able to see how long it's been since you purchased your Vibrant. You would probably get a very minor discount, if any. You're pretty much close to buying one outright so it's best not to use any kind of early upgrade unless it's a good deal.
As for blocking an IMEI, I don't know why people continue to suggest this. I have never been able to call in an get a phone blacklisted or blocked after it's been stolen. Maybe they just don't like me or I'm calling the wrong people.
Some ideas for your next Android. On our store demos we either install Lookout or SmrtGuard. Lookout seems to be the better of the two apps because you can remote activate GPS and track the phone. However, with SmrtGuard you can setup SIM Guardian that will register your SIM and when someone inserts another into the phone the phone will send a text to a number you assign or an e-mail. You can also track with GPS by this app.
Again, I've never been able to get T-Mobile to track a phone for a customer just because of theft. It has to be a serious crime with the police involved.
I'm sorry to heard about your lost phone and I hope you can get a replacement.
Click to expand...
Click to collapse
your right, T-Mobile won't blacklist an IMEI. I don't think any North America carrier will.
suchavibrantthang said:
they may not be able to locate your phone w/o the sim card in there. if you have the box with the imei or ssid number, that would be your best bet.
Click to expand...
Click to collapse
T-Mobile doesn't track phones without a court order, and u wont get that unless you were robbed beaten up and probably almost killed.
Its the thieves phone now welcome to GSM.
130 deductible to get a replacement. Call assurion for that.
Happened to me, BTW. You're sol and nothing anyone else says here that is different has a chance of being true.
Tell assurion u lost it, cause for stolen phone they require a police report (no the cops will not try to find ur phone, either)...
Cdma carriers block esn. GSM carriers make more money. With phones being easily factory resettable you have to tether yourself to a GSM phone to avoid getting pwnd.
Sent from my SGH-T959 using XDA App
climhazzard1993 said:
i dont have insurance.. so i guess im screwed? is there any way i can get a replacement?
Click to expand...
Click to collapse
LOL. Oh, no insurance. Guessed saving six a month paid off eh?
Sent from my SGH-T959 using XDA App
Homophobic?
Rotfl... seriously just stop. Nothing derogatory about using that term to refer to a thief...
SamsungVibrant said:
First of all, you shouldn't use language like that, I'm reffering to F word you used. That word is derogatory, homophobic, and not appropriate.
Anyway, tell your parents, and notify the school.
If you have insurance, notify Assurion insurance (130 deductable).
Click to expand...
Click to collapse
Sent from my SGH-T959 using XDA App
Ur SOL son. Next time watch ur stuff more closely. FYI there an app called Kor.im phone locator that will send u an email if ur another sim card is put into u r phone. The email will contain the new sim cards serial number which will help track down who has ur phone. That is if they don't reset the phone, erasing the app in the process.
Sent from THE Vibrant......
Criminals return to the scene of the crime. Let him steal something traceable. lol
sarge363 said:
Ur SOL son. Next time watch ur stuff more closely. FYI there an app called Kor.im phone locator that will send u an email if ur another sim card is put into u r phone. The email will contain the new sim cards serial number which will help track down who has ur phone. That is if they don't reset the phone, erasing the app in the process.
Sent from THE Vibrant......
Click to expand...
Click to collapse
Anyone with a brain will factory reset before they put a sim in the phone, and most security apparently run on the phone with obvious notification bar icons visible.
Sent from my SGH-T959 using XDA App
N8ter said:
Anyone with a brain will factory reset before they put a sim in the phone, and most security apparently run on the phone with obvious notification bar icons visible.
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
Then he should just put that app in system/app.. Most people that steal phones don't know how to wipe it completely.. they just know how to factory reset lol
But to the Op.. yeah you are SOL w/o insurance lol
N8ter said:
Homophobic?
Rotfl... seriously just stop. Nothing derogatory about using that term to refer to a thief...
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
Yes that word is offensive, even if using it towards a thief, it is still offensive. You don't have to be gay to take offense, you just have to have common sense. I don't like that word just as much as I don't like the N word.
I'm sure there are Android users from the LGBT community who use this forum, and they don't need to log on and see the F word.
Master™ said:
Then he should just put that app in system/app.. Most people that steal phones don't know how to wipe it completely.. they just know how to factory reset lol
But to the Op.. yeah you are SOL w/o insurance lol
Click to expand...
Click to collapse
That doesn't matter. The factory reset option in Android is too easy to get to, and too easy to perform. It isn't even password-protected. The 3 button method can be done 5 minutes after swiping the phone on the way to the local library to list it for sale on CraigsList.
The only way to make sure someone can't profit/benefit from stealing your phone is to not use a GSM carrier in the United States. Use a CDMA carrier.
The companies care more about their bottom line than what's right. I had this argument with Assurion and T-Mobile when my phone got stolen.
Even with a pattery lock on the phone, unless it's a hardware locked phone it only takes 5 seconds for them to completely wipe the phone clean, pop their SIM card in, and brag about the new phone they got for Christmas.
9/10 the phone ends up getting sold, though.
The carriers are more than able to blacklist the IMEIs, but without inter-carrier cooperation that is kind of useless.
So wait a minute. I can lose my vibrant, and I can report it lost and T-Mobile nor Assurion will block the IMEI? Someone on T-Mobile can find my phone, put in their SIM card, and T-Mobile will do nothing? They won't block the phone? They won't even call the person who is using my phone and kindly ask them to return it?
Well I don't really know why I'm asking, I already know the answer. I've lost a T-Mobile phone before, and they admited someone was using my phone, but they said they couldn't do anything about it for me, not even a courtesy call asking the finder to return it.
T-mobile has a record of every single sim card that has ever been placed into a phone. Even if you stick your sim card in there for 5 seconds, as long as it registers on the network, they keep the sim info documented.
It just shocks me, even at a customers request, that they wouldn't block the IMEI number on their own network.
So verizon got with htc and added the rezound to there htcdev unlock tool. which is def a win for us but from what a friend who used this with his evo3d on sprint just informed me. is that as soon as you use this tool your device esn is red flag by htc then sent to carrier and all insurance coverage is permanently voided. so if you used this tool and have insurance you might as well cancel it.
so now that this tool has hit for our devices. would it be safe to assume that some dev or devs will be working on a method that unlocks the device without flagging your esn or making the bootloader say relocked if you choose to go back to locked and will this make it easier to achieve S-off .
this is just some info i got from one person who has sprint and did this please correct if this is wrong.
Hopefully not.
Insurance can't be entirely voided. Besides, that is hearsay. Until you can show me that in writing, I don't believe it. I'm sure it voids mechanical problems or software issues but if my phone gets lost... I'm covered. Until you can prove it, everyone needs to just calm down and don't let speculation get out of control.
Sent from my newly unlocked Rezound.. Thank you HTC.
Htc/dev has already said when you use the unlocker you void your warranty and any support from htc. And when you use the unlocker You know that info goes to VZW .
Peter Chou said if you use the unlocker you lose your warranty.
Sent from my HTC
LTE 4G Rezound
You warranty is voided upon unlocking the bootloader. I really doubt they can just nullify the insurance in which you pay for a replacement.
you can think whatever you want im just relaying info from my friend who only found this out because he dropped his 3d and cracked the screen when he went to get it fixed thats what they told him after they said they couldnt fix it idk how it is on verizon i suppose u could ask them but ill bet its the same
brandonkill02 said:
you can think whatever you want im just relaying info from my friend who only found this out because he dropped his 3d and cracked the screen when he went to get it fixed thats what they told him after they said they couldnt fix it idk how it is on verizon i suppose u could ask them but ill bet its the same
Click to expand...
Click to collapse
he had to replace his 3d with best buys black tie also i found all this out because i called him to ask him how hard it was to do on his 3d and he told me not to do it
This is exactly why I've waited to unlock my device. Not like there's even anything to flash yet.
Sleek69 said:
This is exactly why I've waited to unlock my device. Not like there's even anything to flash yet.
Click to expand...
Click to collapse
agree i just thought id give a heads up to people who got excited about this maybe help save someone a headache
So just say you lost it. Problem solved.
Your friend was lied to by sprint, or he didn't really have insurance. I am on the 3d and have spoken with numerous sprint employees and know a couple people who unlocked with htc and used the insurance to fix their phone from dropping it and what not. It does void the warranty, but not the insurance. But s-off voids your warranty, always has, this isn't different. HTC states it just like it's been stated by devs over the years, you do this at your own risk.
____________________
Trolls, trolls everywhere
I don't think there is any douchebaggery here. We void warranties. That's what we do. Buy insurance from an outside source that is willing to accept software modification. Dunno if squaretrade does, but probably.
pstevep said:
Your friend was lied to by sprint, or he didn't really have insurance. I am on the 3d and have spoken with numerous sprint employees and know a couple people who unlocked with htc and used the insurance to fix their phone from dropping it and what not. It does void the warranty, but not the insurance. But s-off voids your warranty, always has, this isn't different. HTC states it just like it's been stated by devs over the years, you do this at your own risk.
____________________
Trolls, trolls everywhere
Click to expand...
Click to collapse
Exactly. this needs to be locked/deleted ASAP before people start freaking out over nothing!
Just stop for a second and think about it, you can get your unlock key without actually unlocking your phone right? Right. So from that point you do whatever it is that you do with the key, throw it in a zip file, put it on a storage drive, delete it, whatever really...the only way Verizon or HTC could know that you actually did use the unlock key would be if you foolishly sent it back in a "unlocked" or "relocked" state. Besides would you really think a company would waste the resources or manpower to pass along a "red flag" to your carrier who would then in turn, go through every account associated and adjust coverage or call customers and ask if they used the key, get real. Furthermore "insurance" like Asurion covers for lost/stolen/damage, and has absolutely nothing to do with warranty. The only thing that happens when you use that tool is that you get a unlock .bin file, if you flash it then yes your hardware warranty is technically void(IF someone could prove it), that's it...period.
From HTCDev:
It is our responsibility to caution you that not all claims resulting or caused by or from the unlocking of the bootloader may be covered under warranty.
Click to expand...
Click to collapse
Please understand that you will not be able to return your device to the original state and going forward your device may not be held covered under the warranty for all claims resulting from the unlocking of the bootloader.
Click to expand...
Click to collapse
It doesn't even void your warranty. It just voids parts of it that could be caused by you being a dumb-ass.
If something breaks non related to something you could have done with an unlocked boot-loader, it cant be taken away. Even more so, Verizon can NOT cancel something and still keep taking money for it with zero notification. It's very, very illegal.
Vashypooh said:
It doesn't even void your warranty. It just voids parts of it that could be caused by you being a dumb-ass.
If something breaks non related to something you could have done with an unlocked boot-loader, it cant be taken away. Even more so, Verizon can NOT cancel something and still keep taking money for it with zero notification. It's very, very illegal.
Click to expand...
Click to collapse
definitely the truth there
Vashypooh said:
From HTCDev:
It doesn't even void your warranty. It just voids parts of it that could be caused by you being a dumb-ass.
If something breaks non related to something you could have done with an unlocked boot-loader, it cant be taken away. Even more so, Verizon can NOT cancel something and still keep taking money for it with zero notification. It's very, very illegal.
Click to expand...
Click to collapse
I don't know a lot about cell phone companies and warranties. If it is anything like car manufacturer warranties, and I have a feeling it is, then by law the company has to prove the "mod"(sorry car slang) caused the failure to deny warranty service. And this is by law.
Sax1031 said:
I don't know a lot about cell phone companies and warranties. If it is anything like car manufacturer warranties, and I have a feeling it is, then by law the company has to prove the "mod"(sorry car slang) caused the failure to deny warranty service. And this is by law.
Click to expand...
Click to collapse
yep, I mean if you change your intake and then you suck up water because the air filter is in the front bumper in a flood, sure it's void, but if your alternator goes bad, it's covered.
this is just some info i got from one person who has sprint and did this please correct if this is wrong.
im pretty sure i said that^ in the main post it was just something interesting i thought others should know also it wouldnt shock me if they made you jump through hoops because of this if you did crack the screen and they saw your device was flagged and why couldnt they flag it computers can send and input the date changes automatically its not like our esns are stored in a file cabinet do you think that they wouldnt have a software to make these changes for them ...im not saying this is what happens again this is based on one persons experience that i know personally so idk why your tripping out
brandonkill02 said:
this is just some info i got from one person who has sprint and did this please correct if this is wrong.
im pretty sure i said that^ in the main post it was just something interesting i thought others should know also it wouldnt shock me if they made you jump through hoops because of this if you did crack the screen and they saw your device was flagged and why couldnt they flag it computers can send and input the date changes automatically its not like our esns are stored in a file cabinet do you think that they wouldnt have a software to make these changes for them ...im not saying this is what happens again this is based on one persons experience that i know personally so idk why your tripping out
Click to expand...
Click to collapse
it's nothing personal, but people will just read the thread title and the first post and freak out, because they don't think, that's why the response was a little, harsh
PhantomApollyon said:
it's nothing personal, but people will just read the thread title and the first post and freak out, because they don't think, that's why the response was a little, harsh
Click to expand...
Click to collapse
ok i understand what your saying. you are correct people dont do research as they should before they do or dont do things to the devices. and they dont read all the entire thread like some of us. so my bad if i made the title to broad
Hey everyone. I rooted my friends phone using the HTC unlock method two months ago and put a custom ROM on his phone. His phone is freezing up and his bottom navigation buttons don't work. I tried using a stock rooted ROM and he's still having the issue. How do I unroot his phone and put it back to stock so he can take it to Sprint for a replacement. Please help me ASAP I'll really appreciate it
Sent from my PG86100 using xda premium
Have you searched the other threads? There's a few that explain this already. Here you go http://lmgtfy.com/?q=unroot+hboot+1.50
Sent from my PG86100 using XDA App
Look under general thread sticky with links to unroot.
when i go to stock, the bootloader will say relocked...will sprint replace the phone because none of the 4 bottom buttons work
alexnaoumi said:
when i go to stock, the bootloader will say relocked...will sprint replace the phone because none of the 4 bottom buttons work
Click to expand...
Click to collapse
They should. That is normal for it to say that if you rooted with HTC method. Let me know how it goes.
They should definately fix the phone if its harware is not operating properly as long as you have a protection plan. If they have to replace it, they may try and charge a deductable.
I'm pretty sure Sprint doesn't care if you have rooted your phone if you have the TEP. You will have to pay a deductable if they deem it 'bricked,' though. I've had damaged phones with root worked on before, and I've had Sprint staff tell me that it doesn't matter anymore.
I haven't seen it in any official document, but the employees I have spoken with told me in person.
You might as well just go down to a Sprint store near you and ask them if it matters, it could save you some trouble.
I Slap Fat Kids said:
They should definately fix the phone if its harware is not operating properly as long as you have a protection plan. If they have to replace it, they may try and charge a deductable.
I'm pretty sure Sprint doesn't care if you have rooted your phone if you have the TEP. You will have to pay a deductable if they deem it 'bricked,' though. I've had damaged phones with root worked on before, and I've had Sprint staff tell me that it doesn't matter anymore.
I haven't seen it in any official document, but the employees I have spoken with told me in person.
You might as well just go down to a Sprint store near you and ask them if it matters, it could save you some trouble.
Click to expand...
Click to collapse
I have talked with the techs at the sprint store there all rooted some of the non tecs could be a ass but I doubt it there cool with root . They will even show you there phone with the ROM there using sometimes.
Also just make sure you don't have that hacked WiFi app on ur phone tho lol.
Sprint changed their policies on rooted phones awhile ago. If the in store person gives you grief then move to another one that's not as dumb.
Thanks everyone, I tried unrooting and it nothing would work, I flashed a stock rooted ROM and deleted the super user app. My friend is getting a replacement Monday
Sent from my PG86100 using xda premium
I am wondering if anyone knows the specifics of the affects that using the HTCDev unlock tool has on your warranty. I did some research and I could not find a clear cut answer of what is still covered after you unlock. Will hardware defects still be covered by the warranty? For example, if the speaker stops functioning. Is a Sprint Warranty separate from HTC's Warranty?
When you use the htcdev method, your warranty is VOID. As far as sprint, they always check to see if your bootloader is locked and untampered. So for example if you bring in your phone to the sprint store with your bootloader saying 'tampered', you have no choice but to get a new phone by their insurance plan if you got that in the first place. But if the bootloader says 'relocked'(after running a RUU) , you shouldn't have too big of a problem. Just make sure the bootloader doesn't say tampered or' security warning' and you should be fine for sprint repairs.
Sent from my EVO using xda app-developers app
onlybob said:
When you use the htcdev method, your warranty is VOID. As far as sprint, they always check to see if your bootloader is locked and untampered. So for example if you bring in your phone to the sprint store with your bootloader saying 'tampered', you have no choice but to get a new phone by their insurance plan if you got that in the first place. But if the bootloader says 'relocked'(after running a RUU) , you shouldn't have too big of a problem. Just make sure the bootloader doesn't say tampered or' security warning' and you should be fine for sprint repairs.
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
This info is incorrect. Sprint doesn't care if you are rooted. They will fix or replace phones with hardware malfunctions. If it is software related they will require you to return to stock before addressing the issue. HTC will still warranty your phone for hardware issues just not software issues if you unlocked. But several people have reported that HTC worked on their phones even though they were rooted.
cruise is very right, sprint does not care when you root your phone, its just a matter if you have TEP (total equipment protection).
The thing is, if something happens because of a bad flash or brick and you dont have TEP then you have to pay for the device if you wanna new one.
if you hard brick your device you can take it in to the local sprint store and they will have no idea what going on with it. It will just be labled as a factory mess up or defect. and they will order a refurb for you( if you have the insurance).
Sprint doesn't care and HTC does evals on a case by case. If its a proven hardware fault, they repair or replace despite hboot status
One time I thought I bricked my phone. So I brought it to Sprint and they said they couldn't do anything to help repair it because the hboot said unlocked and tampered. I was signed up for TEP and if I didn't fix my phone by myself(which I did) I had to request for a new phone for over $150. This is my personal experience with Sprint and the info I posted above was right from sprint/htc employees. So if I was wrong, I apologize. Oh this happened last august, when the phone was around $200.
Sent from my Transformer TF101 using xda app-developers app
onlybob said:
One time I thought I bricked my phone. So I brought it to Sprint and they said they couldn't do anything to help repair it because the hboot said unlocked and tampered. I was signed up for TEP and if I didn't fix my phone by myself(which I did) I had to request for a new phone for over $150. This is my personal experience with Sprint and the info I posted above was right from sprint/htc employees. So if I was wrong, I apologize. Oh this happened last august, when the phone was around $200.
Sent from my Transformer TF101 using xda app-developers app
Click to expand...
Click to collapse
yeah you got ripped off, i work for sprint and you should have been offered a replacement evo lte.
Evolutionmods said:
yeah you got ripped off, i work for sprint and you should have been offered a replacement evo lte.
Click to expand...
Click to collapse
Oh well. Anyways its quite hard to brick this phone besides dropping it from a skyscraper.
Sent from my EVO using xda app-developers app
cruise350 said:
This info is incorrect. Sprint doesn't care if you are rooted. They will fix or replace phones with hardware malfunctions. If it is software related they will require you to return to stock before addressing the issue. HTC will still warranty your phone for hardware issues just not software issues if you unlocked. But several people have reported that HTC worked on their phones even though they were rooted.
Click to expand...
Click to collapse
ok people...for the record...HTC DOES NOT COVER ANY PHONE THE HAS BEEN UNLOCKED, ROOTED, OR S-OFF. if you phone says relocked or tampered then HTC DOES NOT COVER YOUR PHONE EITHER. if you dont believe me, then call 866-449-8358. ask for adam. then i'll tell you over the phone the same thing that i just told you now.
ak074 said:
ok people...for the record...HTC DOES NOT COVER ANY PHONE THE HAS BEEN UNLOCKED, ROOTED, OR S-OFF. if you phone says relocked or tampered then HTC DOES NOT COVER YOUR PHONE EITHER. if you dont believe me, then call 866-449-8358. ask for adam. then i'll tell you over the phone the same thing that i just told you now.
Click to expand...
Click to collapse
*facepalm* SPRINT ( REMEMBER SPRINT...keep it in mind) DOES NOT CARE IF ITS ROOTED OR NOT. They will fix your phone for small hardware issues. But if its big like brick then no HTC doenst cover nor does sprint. So hope you agreed for TEP.
For example I say about 6-8 months ago, I went to a sprint store and explained " hey I have a rooted phone and screen is badly cracked can you replace THE SCREEN (not the phone!), please." They went to the back of the store and came back with new screen on my HTC evo 4G
Sent from my EVO using xda premium
^^^^^ same for me^^^^^^
Hardware failure they will deal with. Software failure I've always fixed myself. As for HTC, check the international one x forums, you will see that all those people have been charged 300+$ after sending their phone in even for software reflash/RUU if bootloader shows unlocked/relocked.
Sent from my EVO using xda premium
Huh. My moms screen has a single crack horizontally along her evo lte, and they WOULD NOT fix the screen. They said because it was longer than 2 inches they couldn't. Is this right, or did they just give us some bs? Definitely not paying $150 just to get a new phone, when it could be fixed for at least $35
Sent from my EVO using Tapatalk 2
ok. look. htc will fix any- and everything that is wrong with your phone. it doesnt matter if its rooted or not. but it will not be covered under warranty. you will have to pay for the repairs. it doesnt matter what the repair is. also if you send in a rooted/unlocked/s-off device, when you get it back, it will be stock even if the main board has to be replaced. this is the official policy. rooted phones have been overlooked before and i'm sure that it will happen again.
^^^^^ I second this. Check the one x intntl forums if you really wanna see how htc deals with warrantys
Sent from my EVO using xda premium
Evolutionmods said:
yeah you got ripped off, i work for sprint and you should have been offered a replacement evo lte.
Click to expand...
Click to collapse
U sure u work for sprint...?
Sent from my GT-I9300 using xda app-developers app
AshraafCulpo said:
U sure u work for sprint...?
Sent from my GT-I9300 using xda app-developers app
Click to expand...
Click to collapse
Yes, he's sure.
Sent from my EVO using xda premium
so, did you guys come to any sort of consensus here? I want to root my new HTC One but there's no unofficial method yet and you need to use HTCDev. I've always been able to unbrick every software mistake I've made, happened a lot on the Evo 4G. I need to make sure that any hardware problems that may arise are covered.
for example, my USB port on my Rooted Evo LTE stopped working, I didn't have TEP, and it cost me $50 to get a brand new phone from Sprint. That was fine, because it was less than 5 months of TEP payments.
c-stam said:
so, did you guys come to any sort of consensus here? I want to root my new HTC One but there's no unofficial method yet and you need to use HTCDev. I've always been able to unbrick every software mistake I've made, happened a lot on the Evo 4G. I need to make sure that any hardware problems that may arise are covered.
for example, my USB port on my Rooted Evo LTE stopped working, I didn't have TEP, and it cost me $50 to get a brand new phone from Sprint. That was fine, because it was less than 5 months of TEP payments.
Click to expand...
Click to collapse
I always thought that unlocking would void your warranty, but then I found this on htcdev.com: "It is our responsibility to caution you that not all claims resulting or caused by or from the unlocking of the bootloader may be covered under warranty.".
This seems to suggest that your normal hardware warranty stays intact when unlocking your htc device.
sharkmarc said:
I always thought that unlocking would void your warranty, but then I found this on htcdev.com: "It is our responsibility to caution you that not all claims resulting or caused by or from the unlocking of the bootloader may be covered under warranty.".
This seems to suggest that your normal hardware warranty stays intact when unlocking your htc device.
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I should add a data point here since I'm dealing with this right now. HTC told me that unlocking will void your warranty COMPLETELY. No exceptions. It seems that the people who did get repairs were most likely covered under their provider's own 3rd-party warranty.
I also read all of this stuff which says that it's only for issues related to unlocking, but they refused to budge and stated that it's in their training materials.
I tried to get them to state where this was stated in public, and they pointed to the warranty document on their website under support. Basically, skip PAST the warranty section of the document to the Software EULA, and they said that this was the passage that renders it VOID:
ANY THIRD PARTY SOFTWARE THAT MAY BE PROVIDED WITH THE
SOFTWARE IS INCLUDED FOR USE AT YOUR OPTION. IF YOU CHOOSE
TO USE SUCH THIRD PARTY SOFTWARE, THEN SUCH USE SHALL BE
GOVERNED BY SUCH THIRD PARTY’S LICENSE AGREEMENT. HTC IS NOT
RESPONSIBLE FOR ANY THIRD PARTY’S SOFTWARE AND SHALL HAVE NO
LIABILITY FOR YOUR USE OF THIRD PARTY SOFTWARE.
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I got the same thing from multiple people there.
Of course, the interpretation from the CSRs is obviously wrong, since that section just says that HTC is not responsible for the Facebook app that's preloaded, but they really don't care and refused to budge.
What HTC is pretty much saying is if they have belief that the damage was caused by your unlocking, they won't cover it, but if the damage is not related to your unlocking, they will continue coverage on the device.
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Ok so ive read alot from the pro devs and people on the forums that unlocking your bootloader most "likely" wont void your warrenty esp. if you just relock it by restoring your TA backup and your carefull and clean about it but i have two problems with believing this. They are as fellows.
cant the sony apps just check for root and send a message
the service app knows if its unlocked and since youve entered your imei number to get your key again coulddnt sony send a message with your imei number
isnt the accounts linked between sony and google shared in the least which means the above questions can be passed on with google to sony
according to sony even if it doesnt void the warrenty that you agree to pay an additional repair fee for modified software.
Lets not beat around the bush and just say it would more than likly void your warrenty or at least have some cost. sorry if ive missread items on the forums but if i have read correctly or others have missunderstood as i may have hipefully this clears the air. Cause after all sony is company to make money but to make money they have to keep us happy so i am more than happy to admit i dont have a clue where it lies but i was about to unlock my boot loader when there was all these disclaimers which kinda scared me. my phones already rooted though so i may have already broken those disclaimers. END RANT.
Rooting is fine, as to my knowledge. It's unlocking the bootloader that you lose your "DRM" keys and thus lose warranty. But from what I've read, very few service centers check for that anyway. If all goes downhill, play the ignorance card and pretend that you do not know a thing about that. I'm fairly new to the whole rooting/unlocking scene and still learning, just as you. Also, from what I've been told, you have little to worry about if you have rooted/unlocked your phone.
As far as I understand you only have to pay if your issue is a software fault aka your fault not sonys. A hardware fault is a hardware fault irrelevant of software
I remember someone posting a thread about sony refused to service his phone without a charge for a hardware fault because of the bootloader was unlocked. That's in Australia tho. Not sure how somewhere else is like.
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jeremy.shi said:
I remember someone posting a thread about sony refused to service his phone without a charge for a hardware fault because of the bootloader was unlocked. That's in Australia tho. Not sure how somewhere else is like.
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That's about right. Australia's not the most customer service friendliest country to be in (with literally less than a handful of exceptions, and this is across ALL industries, be it hospitality or electronics.)
The usual immediate reaction to most warranty claims are "you've done something with the phone to cause this," followed be "prove you haven't done this and we'll accept it, unless we can prove the opposite."
Happening with me and my current phone (samsung s3,) which is why I'm on this neck of the woods with the forum as I'm looking or a new phone.
grungypoo said:
That's about right. Australia's not the most customer service friendliest country to be in (with literally less than a handful of exceptions, and this is across ALL industries, be it hospitality or electronics.)
The usual immediate reaction to most warranty claims are "you've done something with the phone to cause this," followed be "prove you haven't done this and we'll accept it, unless we can prove the opposite."
Happening with me and my current phone (samsung s3,) which is why I'm on this neck of the woods with the forum as I'm looking or a new phone.
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Well, I don't know. Maybe I'm just lucky. Shops in my suburb offer pretty good customer service. Those people over the phone from my bank, NAB, couldn't be friendlier...the time I had really bad customer service was with Vodafone, but they were not based in Australia. I guess that doesn't count.
Anyway, if after-sale service is what you are looking for, get a nexus from google play store. They are pretty much like Apple I heard. They send you a replacement if there's anything wrong and then you send your phone to them, but you have the get the phone from play store directly in order to get that kinda service. Otherwise, you will be stuck dealing with LG.
I have received really good customer service from Apple, but I guess most people here are mostly android fans.
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jeremy.shi said:
Well, I don't know. Maybe I'm just lucky. Shops in my suburb offer pretty good customer service. Those people over the phone from my bank, NAB, couldn't be friendlier...the time I had really bad customer service was with Vodafone, but they were not based in Australia. I guess that doesn't count.
Anyway, if after-sale service is what you are looking for, get a nexus from google play store. They are pretty much like Apple I heard. They send you a replacement if there's anything wrong and then you send your phone to them, but you have the get the phone from play store directly in order to get that kinda service. Otherwise, you will be stuck dealing with LG.
I have received really good customer service from Apple, but I guess most people here are mostly android fans.
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Well I definitely think that Apple has their warranty service down to a tee.
I also think that Telstra's doing this too. What they're doing is creating an extra layer, where they just pretty much "accept" any errors, send it to warranty department to sort out and let you know what the result is. None of this "well, I think you're trying to screw the system, etc etc" talk.
Makes it alot easier. I was at the samsung experience shop and was told by someone who had no tech idea (in the tech/warranty support section, mind you) that I've tampered with the phone and there is no way it will be fixed under warranty, in an attempt to make me feel bad and walk away from trying to get a hardware error (power button,) fixed under warranty. When I tried to explain to them how the bootloader works and how you can reset the counter, they took it as an act of aggression and told me flat "no, you can hand it in but we'll know. Your risk."
I mean, there's no need for that as the phone's going to repair centre to get looked at but they just need to get that swipe in definitely doesn't help add to the customer service experience. But that's pretty much how it is for customer service in Australia.
grungypoo said:
Well I definitely think that Apple has their warranty service down to a tee.
I also think that Telstra's doing this too. What they're doing is creating an extra layer, where they just pretty much "accept" any errors, send it to warranty department to sort out and let you know what the result is. None of this "well, I think you're trying to screw the system, etc etc" talk.
Makes it alot easier. I was at the samsung experience shop and was told by someone who had no tech idea (in the tech/warranty support section, mind you) that I've tampered with the phone and there is no way it will be fixed under warranty, in an attempt to make me feel bad and walk away from trying to get a hardware error (power button,) fixed under warranty. When I tried to explain to them how the bootloader works and how you can reset the counter, they took it as an act of aggression and told me flat "no, you can hand it in but we'll know. Your risk."
I mean, there's no need for that as the phone's going to repair centre to get looked at but they just need to get that swipe in definitely doesn't help add to the customer service experience. But that's pretty much how it is for customer service in Australia.
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Saying about Telstra, just not long ago, a guy on WP posted something about their warranty policy. He said he was asked to sign a piece of paper to declare that if the fault was determined to be caused by the user, he would be charged for the service. I guess they just don't say it out loud to you. Instead, they ask you to sign a legal document that is pretty much an open cheque. However, I never had any personal experience with them. It's just what I read on the internet.
jeremy.shi said:
Saying about Telstra, just not long ago, a guy on WP posted something about their warranty policy. He said he was asked to sign a piece of paper to declare that if the fault was determined to be caused by the user, he would be charged for the service. I guess they just don't say it out loud to you. Instead, they ask you to sign a legal document that is pretty much an open cheque. However, I never had any personal experience with them. It's just what I read on the internet.
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Sounds about right, and that's pretty standard tho'.
I think it's better that way because the techs make the decision based only on the phone they see, not the person who has it.
The only part I'd have a problem with is if they charge people automatically as opposed to giving them a quote first. But then again it stops people from "trying to get it fixed under warranty," if you know what I mean.
In any case, I was at the Samsung shop again today and they guy asked questions about the phone. At first the phone seemed like everything was working, which embarrassed me and had the guy asking if I got the phone wet, but then it started bootlooping, so they swapped it for another phone. I'm still looking at getting a z2 tho'.
hey thanks for the info but has anyone had any reports for hardfaults directly with sony becuase sonys websites say there may be a charge just for unlocking it but they arnt clear?
Why would one unlock the boot loader?
firecard said:
Why would one unlock the boot loader?
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To install a custom ROM.
grungypoo said:
Sounds about right, and that's pretty standard tho'.
I think it's better that way because the techs make the decision based only on the phone they see, not the person who has it.
The only part I'd have a problem with is if they charge people automatically as opposed to giving them a quote first. But then again it stops people from "trying to get it fixed under warranty," if you know what I mean.
In any case, I was at the Samsung shop again today and they guy asked questions about the phone. At first the phone seemed like everything was working, which embarrassed me and had the guy asking if I got the phone wet, but then it started bootlooping, so they swapped it for another phone. I'm still looking at getting a z2 tho'.
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I went to Telstra today to get my phone fixed as Sony advised me that the issue I had was likely to be a hardware problem. It went really well. He did play around with it a bit and verified the problem. He said I would get a brand new unit within a week and he didn't ask me to sign anything. Hopefully I can get my hands on a perfect one soon.
You didn't sign anything? So basically there's no official record of them taking your phone, hopefully all goes well but if not your screwed :-/
Hmm... did he even fill anything in on the computer systems?
Hopefully you remember the guy's name and when you came in if it goes awry.