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I'm sure many of you, like myself, are sick of paying the $37 activation phone every time you upgrade your phone.
Well I just had an idea, to maybe, perhaps, get the fee waived.
What if we just go to Sprint/Bestbuy, use the upgrade to buy the phone.. and then tell them NOT to activate it?
THEN.. once you're home, call Spring from your device and say "hey, I just bought a new phone that I'd like to use on my account please" (like how you would do with a phone bought from Craigslist.)
Since they don't charge you anything for swapping phones, maybe they won't charge you here either?
What do you guys think?
arozer said:
I'm sure many of you, like myself, are sick of paying the $37 activation phone every time you upgrade your phone.
Well I just had an idea, to maybe, perhaps, get the fee waived.
What if we just go to Sprint/Bestbuy, use the upgrade to buy the phone.. and then tell them NOT to activate it?
THEN.. once you're home, call Spring from your device and say "hey, I just bought a new phone that I'd like to use on my account please" (like how you would do with a phone bought from Craigslist.)
Since they don't charge you anything for swapping phones, maybe they won't charge you here either?
What do you guys think?
Click to expand...
Click to collapse
Impossible. No such thing as a $37 activation fee.
Impossible. If you buy at BestBuy they have to activate it for you.
arozer said:
I'm sure many of you, like myself, are sick of paying the $37 activation phone every time you upgrade your phone.
Well I just had an idea, to maybe, perhaps, get the fee waived.
What if we just go to Sprint/Bestbuy, use the upgrade to buy the phone.. and then tell them NOT to activate it?
THEN.. once you're home, call Spring from your device and say "hey, I just bought a new phone that I'd like to use on my account please" (like how you would do with a phone bought from Craigslist.)
Since they don't charge you anything for swapping phones, maybe they won't charge you here either?
What do you guys think?
Click to expand...
Click to collapse
I believe they have to activate it in the store. Not certain, but I'm pretty sure that's a requirement. Also, I ordered min thru telesales and i was informed it came with a free activation! Maybe they can do something for you
Sent from my BadAzzEvo using Forum Runner!
arozer said:
I'm sure many of you, like myself, are sick of paying the $37 activation phone every time you upgrade your phone.
Well I just had an idea, to maybe, perhaps, get the fee waived.
What if we just go to Sprint/Bestbuy, use the upgrade to buy the phone.. and then tell them NOT to activate it?
THEN.. once you're home, call Spring from your device and say "hey, I just bought a new phone that I'd like to use on my account please" (like how you would do with a phone bought from Craigslist.)
Since they don't charge you anything for swapping phones, maybe they won't charge you here either?
What do you guys think?
Click to expand...
Click to collapse
would that work though? Because your account may have been flagged once the phone is shipped/picked up that there is an upgrade pending. When you call in to sprint for 'swapping' they might see that its a new model and charge regardless.
Your plan might work though. That's what I was planning to do just pick it up from BB and call when I'm home. I didnt know you have to activate it there.
njspank said:
I believe they have to activate it in the store. Not certain, but I'm pretty sure that's a requirement. Also, I ordered min thru telesales and i was informed it came with a free activation! Maybe they can do something for you
Sent from my BadAzzEvo using Forum Runner!
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Click to collapse
lilbitz_1018 said:
would that work though? Because your account may have been flagged once the phone is shipped/picked up that there is an upgrade pending. When you call in to sprint for 'swapping' they might see that its a new model and charge regardless.
Your plan might work though. That's what I was planning to do just pick it up from BB and call when I'm home. I didnt know you have to activate it there.
Click to expand...
Click to collapse
I'm 100% certain you don't have to activate in the store because last time I used 2 upgrades to get the Evo 3D and the Galaxy SII (Epic Touch or whatever), and I never got the Galaxy activated. I just sold it on Craigslist immediately.
Unless of course.. they changed it in the last half a year or so.
arozer said:
I'm 100% certain you don't have to activate in the store because last time I used 2 upgrades to get the Evo 3D and the Galaxy SII (Epic Touch or whatever), and I never got the Galaxy activated. I just sold it on Craigslist immediately.
Unless of course.. they changed it in the last half a year or so.
Click to expand...
Click to collapse
Best Buy won't sell you a $550 phone for $200 just because they are so nice. They get commissions from Sprint that cover the difference and few bucks for the store. In order to get commissions, they need to extend contract and activate the phone with their dealer code. So, activating the equipment is a requirement. If someone lets you walk away without activating a phone, they just made $400 mistake.
I think I may be able to clear this up. Anytime you upgrade with Sprint at a third party retailer (Radio Shack, Best Buy, Sprint Indirect Retailer, etc) they will use a system called SNAP.
In SNAP, when an upgrade is processed a $36 upgrade fee is automatically triggered on the account, or at time of purchase if it is ordered. This cannot be waived manually by any rep. The system just forces it. Whether the phone is activated or not, your still going to get charged the fee.
For example, if you ever order a device from a Sprint Indirect dealer and have the phone shipped to your house and never activate, you will still get that upgrade fee. Even if you were to throw that phone in the river as soon as UPS hands it over to you and never active it, ever.
So: the actual activation of the device does not warrant the upgrade fee, the fact of you using your upgrade and resigning the 2 year agreement does. Thats why it is officially called an "upgrade" fee. An activation fee is when you initially sign up with Sprint.
Hope that helps.
I called Sprint retention department recently before I preordered from Amazon and asked them specifically about the activation fee and she was willing to waive it for me. What she did tell me though was they could not pre-emptively waive it. It needs to go through and to charged to my account first, then I can call in again and have them take it off.
arozer said:
I'm sure many of you, like myself, are sick of paying the $37 activation phone every time you upgrade your phone.
Well I just had an idea, to maybe, perhaps, get the fee waived.
What if we just go to Sprint/Bestbuy, use the upgrade to buy the phone.. and then tell them NOT to activate it?
THEN.. once you're home, call Spring from your device and say "hey, I just bought a new phone that I'd like to use on my account please" (like how you would do with a phone bought from Craigslist.)
Since they don't charge you anything for swapping phones, maybe they won't charge you here either?
What do you guys think?
Click to expand...
Click to collapse
Hate to break it to you, but this will NOT work. The reason you can swap other phones w/o charge is that they have been active on atleast one other account prior to yours. I can tell you this from exp I fought them on 3 fees for a week due to this. The phone had been on a friends account prior. now if you were to buy it from CL or Ebay, after it has been active on another acct first then you would not be charged.
Will
Azralag said:
I think I may be able to clear this up. Anytime you upgrade with Sprint at a third party retailer (Radio Shack, Best Buy, Sprint Indirect Retailer, etc) they will use a system called SNAP.
In SNAP, when an upgrade is processed a $36 upgrade fee is automatically triggered on the account, or at time of purchase if it is ordered. This cannot be waived manually by any rep. The system just forces it. Whether the phone is activated or not, your still going to get charged the fee.
For example, if you ever order a device from a Sprint Indirect dealer and have the phone shipped to your house and never activate, you will still get that upgrade fee. Even if you were to throw that phone in the river as soon as UPS hands it over to you and never active it, ever.
So: the actual activation of the device does not warrant the upgrade fee, the fact of you using your upgrade and resigning the 2 year agreement does. Thats why it is officially called an "upgrade" fee. An activation fee is when you initially sign up with Sprint.
Hope that helps.
Click to expand...
Click to collapse
this is spot on and worded perfectly. Also, Bestbuy now uses BEAST only for processing new activations and upgrades instead of SNAP (i believe to track margin) but still has access to SNAP for other changes.
arozer said:
I'm sure many of you, like myself, are sick of paying the $37 activation phone every time you upgrade your phone.
Well I just had an idea, to maybe, perhaps, get the fee waived.
What if we just go to Sprint/Bestbuy, use the upgrade to buy the phone.. and then tell them NOT to activate it?
THEN.. once you're home, call Spring from your device and say "hey, I just bought a new phone that I'd like to use on my account please" (like how you would do with a phone bought from Craigslist.)
Since they don't charge you anything for swapping phones, maybe they won't charge you here either?
What do you guys think?
Click to expand...
Click to collapse
You want to avoid the activation fee here is how. Buy the phone at full price, or ebay price from a reseller. Once you get the phone go on your Sprint account and do the online activation.
If you want that $199 price you are going to pay the activation fee, it'll get charged to your bill.
Open a credit union account, credit union discount waives activation fee.
Sent from my SPH-D710 using XDA
I called and asked them to waive it due to the delay in shipping, and they did
I called in account services as recommended else where in this thread.
What they offered me was a credit equal to the base rate - my employee discount if I extended the contract for another year. This extension is for the contract only and does not affect my equipment upgrade dates. Once I do upgrade the equipment, the date then gets pushed back another year from the time of activation (so the usual 24 months after activation). I only have one line with them with a MRC of $69.99+10 (no discount on the $10 though). I still have ~6 months on my current contract too.
I decided to go ahead with the offer since they're still the cheapest around here, and hopefully once lte roll out is completed, data will improve too. This credit cancels out the activation fee and a little more.
ymmv, but at this point I think they'll be making concessions to most customers, even those who in the past may not have qualified.
phillymade said:
I called and asked them to waive it due to the delay in shipping, and they did
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Click to collapse
That was my plan after I got my phone. Ask for a refund due to the hassle. Shouldn't be too difficult to get someone to credit it.
i dont pay activation fees. its part of my corp. discount w/ accenture.
it doesnt matter where i buy the phone. i got an evo3d via amazon 1 cent sale and a second one at radio shack for 49.99. they didnt even attempt to add it to my bill. the guy at radio shack mentioned it, but when i got the bill, there was no fee.
some others offer this too. aaa for example.
www.aaa.com/sprint
arozer said:
I'm sure many of you, like myself, are sick of paying the $37 activation phone every time you upgrade your phone.
Well I just had an idea, to maybe, perhaps, get the fee waived.
What if we just go to Sprint/Bestbuy, use the upgrade to buy the phone.. and then tell them NOT to activate it?
THEN.. once you're home, call Spring from your device and say "hey, I just bought a new phone that I'd like to use on my account please" (like how you would do with a phone bought from Craigslist.)
Since they don't charge you anything for swapping phones, maybe they won't charge you here either?
What do you guys think?
Click to expand...
Click to collapse
This is a good idea but if you have worked for Sprint you know that just placing the phone on the account will generate that $36. It's just labeled an activation fee. It literally takes nothing to activate a phone. Just a simple "hey let me use your connection" from your phone to the Sprint Network and then Sprint replies with a "well let me make sure your on an account via your dec number" then boom! the phone is connected.
that though sadly is not what generates the fee its the simple act of placing the phone on an account. Seriously go buy a phone via upgrade then dont activate it till after you recieve your bill. you will still see that fee on there even though your phone is still in the box. (not that anyone will do this) haha
Whenever you purchase a new phone that has never been activated before, you ALWAYS pay a one time activation fee. After that you can swap it from phone number to number and you will no pay it again. Is a one time thing.(I called Sprint twice and both reps said the same thing)
I just got my fee waived via a "promotional" discount the CS rep said they had. Not sure if that's true. I also used some info found in Ramit Sethi's scripts. Worth a call or two to get it waived.
I ordered my phone online, activated it online, and was still hit with the activation fee. Their bullsh!t excuse when I emailed them wad that they have to do such things to keep the subsidized prices on the phones low... to which I replied that I paid full MSRP and if I had bought it second hand, there'd be no activation fee. I concluded saying that I may never buy a phone through Sprint again. It has been escalated and I've been playing phone tag with someone higher up. I'll post back with how it turns out.
Sent from my EVO LTE using Tapatalk 2
It's $299 - $100 Walmart E-Giftcard = $199! Great for those for a new account.
Linky: http://wireless.walmart.com/eCommerce/SpecialOffer.aspx?cid=36575_f288944bf50047879ddee43a18be2111
I've already read people on the Slickdeals forum for those wanting to upgrade, they just called customer service to order the phone.
Thank you! Saw this on SD and was looking for the link to it. Do you know how I would apply my company discount if I was to buy via Walmart.com? Also, any chance Walmart would waive activation fee?
jinwu57 said:
Thank you! Saw this on SD and was looking for the link to it. Do you know how I would apply my company discount if I was to buy via Walmart.com? Also, any chance Walmart would waive activation fee?
Click to expand...
Click to collapse
You can always call Verizon customer service to apply your company discount. If your company discount includes waiving of the activation fee, they normally remove that as well. It can all be done after the fact. That's how I've handle my previous new accounts before with different carriers so I would think they would do the same. I don't think you can get Walmart to waive it but you can always try by calling their customer service number.
Just pre-ordered...thanks! :good:
Thanks. I just canceled my Verizon order and did this. BTW you can't keep your unlimited data just by checking the keep existing data option, it messes up the order and then you have to call them and chose one of the other data options. I thought it'd be worth a try though.
It says it applies to upgrades as well, but it also says "ships when available". I have a $50 credit at Verizon so I might just get it there so I know I don't have to wait several weeks.
Also, people should note that it is an eGift card, so you won't be able to use it in stores on groceries etc.
Is this just a today thing, available through cyber monday or likely throughout the holiday season?
It's a limited time thing, but you don't get the card until you are out if the 14 day exchange period. The guy I ordered from said they already have the Verizon Note 2s in their warehouse, and are waiting for launch to send them.
Sent from my DROIDX using Tapatalk 2
Again, is limited time today? For a variety of reasons, I would rather buy on monday (I need to decide whether to upgrade or buy outright to keep unlimited data), but would do it now if the offer expires today.
empiremaster23 said:
Again, is limited time today? For a variety of reasons, I would rather buy on monday (I need to decide whether to upgrade or buy outright to keep unlimited data), but would do it now if the offer expires today.
Click to expand...
Click to collapse
I THINK a local store also had $100 gift cards with a bunch of in stock phones (including GS3) until December 1st. That doesn't mean the online site will keep this deal until then though...
You could call or email them. I'm sure they'll tell you if it's ending soon so you feel rushed to buy from them.
The $100 promotion runs until December 1st.
http://wireless.walmart.com/additionalDetailsDisplay.aspx?AdditionalDetailsID=8214
I have a $100 walmart GC so this is a perfect combo for me.
Does this one come with a sim card? I don't have my own yet and I know Verizon gives you one for free when you preorder from them.
I called my local wal-mart and they had no idea of the promotion. Can someone else call their local wal-mart and see if they know anything about this as well?
Plus it isn't really like we are getting the N2 for 199.99. It should say 299.99 + $100 eGift card.
EDIT: There is a commercial for this on the TV. I called back my local wal-mart and they said they have the same offer and that the associate I talked to earlier must've been in electronics and not in their mobile dept.
This may be an issue for some...
I was all set to jump on this deal and then read some of the terms and conditions. For those of you who are looking to upgrade another line and then move the phone over to your line in order to keep your unlimited data, you could potentially trigger a fee of up to $400 by doing so. Please see the bolded text.
Instant Savings Discounts
By accepting this Instant Savings Discount, you agree to repay $200 of this discount ($400 for smartphones, tablets, and netbooks) and authorize us to charge your credit card in repayment of this amount if, you signed up for a 2 year agreement and during the 181 days after your new equipment is activated, Verizon Wireless notifies us that the services you purchased have been suspended, disconnected, or deactivated, or if you return your purchase outside of the return and exchange provisions of our Satisfaction Guarantee.
Other than you simply deactivating a line we've activated, Verizon Wireless could notify us that you deactivated if:
You fail to pay Verizon Wireless in accordance with their terms and conditions
You transfer equipment we activate on one line to another Verizon Wireless line, even within the same account
You activate this equipment on a new line of service on Verizon Wireless and use it to replace an existing Verizon Wireless line by deactivating the existing line.
I'm guessing this won't be a problem if you transfer an eligible upgrade over to another line, since by doing such a transfer, it now ties the line that is taking the upgrade to the new data terms (e.g. removes grandfathered unlimited data). However, this is different than trying to circumvent the system and keep your unlimited data.
My fear is that this trigger doesn't happen within the 14 return period and then you are stuck with a phone on a different line than what you originally wanted.
My fear is what happens when I sell the Note2 for a different phone in 6 months. Am I going to get a $400 charge?
Sent from my Nexus 10 using Tapatalk 2
miiike said:
My fear is what happens when I sell the Note2 for a different phone in 6 months. Am I going to get a $400 charge?
Sent from my Nexus 10 using Tapatalk 2
Click to expand...
Click to collapse
As long as you have kept the phone for a minimum of 181 days (approx. 6 months) you should be fine. As that is the trigger for the Instant Savings.
I decided to bite bullet by cancelling my Verizon pre-order and going for this deal, but once I ordered it they told me it was out of stock. Now I have to wait for some unknown time to even find out when my phone will be shipped. Unbelievable. I know I'm getting a $100 gift card, but it's not like Wal-Mart is the sorta place I would want to shop (with the way they treat their employees and whatnot). Eh, it's just a phone, I'll get over this. I'm just a bit irked right now.
Yes, I followed up on this since someone else in my family is interested in the N2. I am forced to buy one at VZW because I need to deactivate it and swap-lines. However, my sister does not... so I called in Wal-Mart and ordered through them since she does not really care when she gets it. The deal is this, the eGift card works both in real life and online per the rep. If you want to use these gift cards somewhere else, buy a visa gift card. They charge a fee, but pretty much you can move it elsewhere. The other issue is VZW allows you to get $50 off without activation fees (with some haggling, I've had no luck with this, but other members have) so $30 saved too. So essentially if you are up for the $50 off at vzw, you can save a whopping $20 by going to Wal-Mart. According to the rep i've talked to, they have no idea when they will ship out the phone. The phone, according to them, is in very high demand. They are awaiting stock still and have no clue when it will be shipped out from their warehouse.
On another note, I was looking at their insurance plans for phones. No deduct, covers stolen, water damage, etc... for $60 bucks for two years. Seems way better than VZW, which has a $150 deduct, and BB, which doesn't cover stolen devices.
Anyone deal with their insurance at Wal-Mart? Seems sweet, since they are such a big company they rarely fight with customers in terms of returns... so I assume this should be the least amount of hassle in covering the device?
EDIT:
here is the funny part too. you don't get the gift card right away. she said as late as feb 2013 you will get a code for it.
kimdoocheol said:
Yes, I followed up on this since someone else in my family is interested in the N2. I am forced to buy one at VZW because I need to deactivate it and swap-lines. However, my sister does not... so I called in Wal-Mart and ordered through them since she does not really care when she gets it. The deal is this, the eGift card works both in real life and online per the rep. If you want to use these gift cards somewhere else, buy a visa gift card. They charge a fee, but pretty much you can move it elsewhere. The other issue is VZW allows you to get $50 off without activation fees (with some haggling, I've had no luck with this, but other members have) so $30 saved too. So essentially if you are up for the $50 off at vzw, you can save a whopping $20 by going to Wal-Mart. According to the rep i've talked to, they have no idea when they will ship out the phone. The phone, according to them, is in very high demand. They are awaiting stock still and have no clue when it will be shipped out from their warehouse.
On another note, I was looking at their insurance plans for phones. No deduct, covers stolen, water damage, etc... for $60 bucks for two years. Seems way better than VZW, which has a $150 deduct, and BB, which doesn't cover stolen devices.
Anyone deal with their insurance at Wal-Mart? Seems sweet, since they are such a big company they rarely fight with customers in terms of returns... so I assume this should be the least amount of hassle in covering the device?
EDIT:
here is the funny part too. you don't get the gift card right away. she said as late as feb 2013 you will get a code for it.
Click to expand...
Click to collapse
Where do you see insurance plans for contract phones? I can only find them for non-contract and pre-paid phones. Do you have a link?
dawei213 said:
Where do you see insurance plans for contract phones? I can only find them for non-contract and pre-paid phones. Do you have a link?
Click to expand...
Click to collapse
Damn, I didn't even see that. I just read the link to the side that said accidental protection and skipped to the coverage
http://www.walmart.com/catalog/product.do?product_id=21556885
After failing at convincing myself not to get one, since I already own a Note 10.1, I headed to a local Verizon brick and mortar ready to pay full price to retain unlimited data. Upon arriving found...
They have it in stock. Check.
They have it in grey. Check.
I asked to pay full price and that's when things went sour. He pulled up my mobile # then proceeded with the upselling trying to get me to add a line, up my plan, change my plan saying that it won't affect my unlimited data when I know it's a lie then when he couldn't get his way he said he couldn't sell me one even for full price.
Learned my lesson. Dropped by Best Buy with a different approach since they're all obviously giving priority to new contract and contract extension. When it was my turn I said I wanted to buy one full price as a gift and the recipient would come in to choose plan and activate. It rung up $799 but had them price match to Verizon for $699. A kind gentleman here posted a receipt for $670 so will use that for price adjustment towards accessories.
Awesome phone and well worth the effort. Another BB salesperson and a customer noticed I was buying it and complemented it as they bought it too.
It's because by buying the phone outright they don't make commission off of it. Also by buying the phone out of contract, it's one less phone to sell to someone who is planning on upgrading or signing a new contract. Cheers to you though, it's an awesome phone.
I bet if you would have called customer service they would have forced them to do it.
The 1-800 line has over riding power over ANYTHING they say in the store if your account is noted.
You can buy at full retail online and over the phone(I did) and to VZW Coportate offices a sale is a sale.
I work for a Verizon store and can confirm that adding a line will keep your data. What I do is swap the new phone to the number you want and scan an ESN of a crappy feature phone change the last 2 numbers of the ESN and that way you won't get billed for the data on your added line. Works like a charm and I get commission you get your new phone and its a win win.
Sent from my Galaxy Nexus using Tapatalk 2
I had a similar experience when I picked it up on the 29th when the store first opened. They tried telling me that they could not sell the phone for full price on launch day. The salesman then tried calling the manager to check, but was not able to get hold of him. Luckily another associate said that the store was allowed to sell one phone at full price... which happened to be me as I was waiting for them to open.
Wyatt W.
I bought my gray Note II from a brick and mortar VZ store for full price an hour after they came in with no problem.
From what I understand the policy is that it's up to the store manager's discretion whether or not they wish to sell you a phone at full retail or not.
It's not so much a matter of commission I don't believe, as they do earn some commission on even full retail sold phones, but the thing is it looks a lot better for the store to get a new customer or upgrade an old one, than it is to sell a phone out right. And selling that phone removes inventory that could go to a potential upgrade/new customer.
sorry i am new.
why not add a line and then pay 350 to terminate it? will it hurt your credit or something?
I just had a bought the phone in store for my fiancé using an upgrade on my unlimited line. Didn't affect my unlimited at all. Just have to get a rep that knows how to do it
Sent from my SCH-I535 using Xparent ICS Tapatalk 2
jiwengang said:
sorry i am new.
why not add a line and then pay 350 to terminate it? will it hurt your credit or something?
Click to expand...
Click to collapse
Think Verizon charges u another ETF which all comes out to $15 less then buying the phone at full retail ($700) but easier and less of a headache just buying at retail (there is some kind of loop with a dummy line on your account but not everyone has one)
Whatever the Verizon store policy is, it must be manager discretion or it's not followed consistantly.
I called the closest store to verify they had a gray Note 2 in stock and an hour later I was walking out the door with one at full retail with no issues.
I just told the sales guy I wanted to pay full retail to keep my unlimited data, and he said "no problem". I just verified on "My Verizon"...It shows my new phone and my unlimited data is still intact.
BTW...LOVE this phone! Coming from a rooted DX, running CM7...This phone is 'da bomb'!
I got mine full cost, no issues. Wish I had got the gray titanium color though...sigh.
Sent from my SCH-I605 using xda premium
This isn't the first time I've heard this so I was worried when I went in Thursday trying to buy it.
They let me do it, could tell she was reluctant. Now I know why since they don't receive the commission, which is stupid.
Same thing happened to me... I felt the pain of waiting so long for this phone then telling me they couldn't sell me it.
Sent from my SCH-I605 using xda app-developers app
I will only buy phones from best buy because they price matched a launch phone heavily and their 9 dollar a month unlimited warranty is amazing. I bent an iPhone 5 in half they took it back laughing and gave me a new one. Assurion would a charged 100 to swap. So far I'm liking best buys phone insurance and price match on a launch day even
Sent from my SCH-I605 using Tapatalk 2
How do you bend an iphone in half? Lol!
Sent from my SCH-I605 using xda app-developers app
Ran it over with a forklift wheel
Sent from my SCH-I605 using Tapatalk 2
mi7chy said:
After failing at convincing myself not to get one, since I already own a Note 10.1, I headed to a local Verizon brick and mortar ready to pay full price to retain unlimited data. Upon arriving found...
They have it in stock. Check.
They have it in grey. Check.
I asked to pay full price and that's when things went sour. He pulled up my mobile # then proceeded with the upselling trying to get me to add a line, up my plan, change my plan saying that it won't affect my unlimited data when I know it's a lie then when he couldn't get his way he said he couldn't sell me one even for full price.
Learned my lesson. Dropped by Best Buy with a different approach since they're all obviously giving priority to new contract and contract extension. When it was my turn I said I wanted to buy one full price as a gift and the recipient would come in to choose plan and activate. It rung up $799 but had them price match to Verizon for $699. A kind gentleman here posted a receipt for $670 so will use that for price adjustment towards accessories.
Awesome phone and well worth the effort. Another BB salesperson and a customer noticed I was buying it and complemented it as they bought it too.
Click to expand...
Click to collapse
do you have a link to that receipt? i would like to go get my price adjusted also
If it's a corporate store, they have to sell it to you at full retail. Or at least that's what I've been told by Verizon customer service in the past.
Back when the Droid 3 first came out, I went in to buy one at full retail. The rep said they didn't sell phones at full retail in the store, and that I'd have to order one online or over the phone. I asked to speak with the manager, and he told me the same thing - "We can't sell phones at full retail in the store." I said "Yes you can. Either you don't know that you can for some odd reason or you're just making that up." Having purchased phones at full retail from corporate stores before, I promptly called customer service and told them where I was and what was going on. The manager received a call a few minutes later, and I walked out with my new Droid 3 a few minutes later.
Authorized retailers might be a different story, but corporate stores should sell it to you. If they don't, call customer service right then and there.
bulvine420 said:
I work for a Verizon store and can confirm that adding a line will keep your data. What I do is swap the new phone to the number you want and scan an ESN of a crappy feature phone change the last 2 numbers of the ESN and that way you won't get billed for the data on your added line. Works like a charm and I get commission you get your new phone and its a win win.
Sent from my Galaxy Nexus using Tapatalk 2
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This is exactly what I did yesterday at my brick and mortar verizon store. Was going to pay full price to get the phone, but the the salesman stated he could convert my two lines I currently have into a family plan without changing the unlimited data I have and add a new line for $10 a month. He then looked at my account and just used an old ESN from an old non smart phone so I won't get charged data rates on the new phone line. Yes I understand the long run I am paying almost $600 for the phone but it is spread out over the 2 year term. Now I have a line I can use for upgrades in the future if I am not forced to dump my unlimited data. I was very pleased with my salesman yesterday.
I'm about send a six page letter to the Verizon VP of retail operations and customer service. I have never experienced more improper behavior by the hourly employees of any company. Before the V10 release I called to confirm that unlimited data customers could buy the phone on the device payment plan on Nov. 15th. I received numerous confirmations over the phone. When I entered the store they had no idea what I was talking about. Fine, put that on Verizon corporate for not properly informing all the stores of what was going on. After many calls a customer service supervisor indicated that I was correct but that Verizon had not updated its own software to make the change in time. I placed the order online that night as the stores had already closed. When I called the next day with another supervisor they again told me I was correct and would make arrangement to ensure that I was given the device payment plan without losing my unlimited data. I arranged to pick up the phone at an official Verizon store. The supervisor assured me that she would follow up after I picked up the phone to make sure everything was correct.
SHADY BEHAVIOR #1 - that same supervisor went into the notes after the call the next day and left an outright lie indicating that she informed the customer (me) that I would NOT be able to buy on the device payment plan until December. The order was canceled and NO ONE notified until AFTER I walked into the store to pick up the phone. My order was canceled without any notification via email or text, so I basically wasted my time going to the store and making all these calls with the supervisor.
SHADY BEHAVIOR #2 - When I called customer service from wihin the store, another supervisor, who said she knew the first supervisor personally, began telling me that I had no order. I emailed it to her and she began refuting the validity of it and when I asked her to give me the status of the order she admitted she had no way of knowing because she had no access to internet orders, which was not her department. Clearly she was just trying to cover for her supervisor friend. I immediately told her to stop wasting my time, now some 30 minutes after first calling, and connect me with a supervisor in the internet orders department ASAP, what she should have done from the beginning. Unbelievable... they see that you are clearly angered and yet they try to blame you the customer for their mistakes.
I returned the phone after I was told that device payment plan would start exactly one week later. On the day I was eligible for the DPP I purchased a new phone. After spending nearly 10 hours and speaking to over a dozen different Verizon employees I wasn't about to come away from the ordeal without the device payment play as I was assured I would.
SHADY BEHAVIOR #3 - In the store the new phone (#2) was handed to me without a screen protector and a receipt was not given to me.
SHADY BEHAVIOR #4 - when I went back into the store to ask for a receipt, and point out that the phone was not working, a employee passed himself off as being "THE" manager. I asked him if he was the store manager and he admitted he was not. He would not provide me with receipt because the store was now closed although many employees were still inside with some customers. He said my receipt information would be available online, which was false. Even the confirmation email sent did not make reference to the model of the phone that was purchased it only made reference to my old phone.
SHADY BEHAVIOR #5 - The next day I returned the phone and was finally given a receipt. This phone also stopped working properly after a few hours! I called a store near my work to confirm if they had a replacement phone in stock and they said they did. I walked over to the store and they said, after finding out it was for an exchange, that they did not have the phone in stock after all. Huh? I drove over to another Verizon store as no one was picking up the phone (??) and as soon as I walked in I asked if they had my phone in stock. They said sure we have it. I asked them to confirm but they would not tell me unless I gave them my phone number, presumably to see if I was there for an exchange or for a new line activation. I told the guy it was for an exchange and he went in the back stock room and, when he came out surprise, surprise they didn't have the phone in stock. I'm tenacious so I walked over to the third Verizon store of the night. On the way over I called and asked if they had the phone in stock, they confirmed that they did and that they had more than one in stock. When I walked in they tried to do the same thing, as soon as I asked if they had it in stock they wouldn't answer unless I gave them my phone number. But this time I had them on the hook because the guy told me over the phone that they the phone in stock and "PLENTY". The employee that took care of me tried to give me the run around too once they saw it was an exchange. She took my phone to the back room to show it to her manager and confirm the equipment problem. I asked her to tell him to come out as I did not want my phone leaving my sight for long. She said he could not come out..... shady. She comes out with a new phone and I ask her to turn it on before she switches over the service as I want to make sure the screen is 100% operational before I have to go through a third exchange. She says she can't take it out of the box without switching over the service. I asked her if they had more than one of the phone in stock in case there was a problem, and without making eye contact she responds with an incoherent "nu uhh" and head shake. I did not tell her that her own co-worker confirmed that they IN FACT did have more than one phone in stock nor did I ask why they were now singing a different tune. Seriously... this is how a publicly traded company runs its retail operations?
To summarize, I was LIED to repeatedly by Verizon employees. Supervisors lied in their notes to cover up their giving out incorrect information. Verizon retail stores make it deliberately hard for your to exchange a phone. I plan to send this letter to the consumer protection agency run by the federal government.
Somehow I find it hard to believe you where treated this badly by VZ. You had 3 brand new defective phones in a row??
I have dealt with 3 different VZ stores in my area & have had excellent/courteous service from all 3. Sure, we where all upset when VZ raised the price of the unlimited data service by $20 a month (I cancelled 3 lines because of that) but that was not their employees fault.
I owned a retail store for over 20 years & your whole attitude seems to me as being one of those customers that is never satisfied no matter how hard they try.
~John
^ Yes I can tell you were a retail owner. To make a blanket statement like "your whole attitude" is indicative of that.
You made not a single mention of the outright lies that were told by the Verizon employees but instead opted to put it on the customer or impugned the customer's integrity by voicing skepticism of faulty equipment without any solid basis for that skepticism. You don't know me, and you don't know the track record of an entirely new phone. Have you visited the LG forums to see those who have had to make multiple returns? Of course not. Yours is the typical management response of Fortune 500 companies that are loathed by the public.
Also, there were two returns for faulty equipment, each confirmed at the Verizon store before a new phone was given. The first return was simply my prerogative to take advantage of the device payment plan, as I was initially told by numerous Verizon employees prior to the initial sale. And secondly you fail to address the point that the stores apparently have unethical motivation to make an exchange of their inventory for another location's sale of hotly sought after phones deliberately more difficult.
And by the way, I worked for a five star hotel, deemed the best in the metropolitan area, all through college where we bent over backwards to ensure customer loyalty and to deliver value for premium services. I had to take written tests for AAA certification to verify that I knew all the latest information required of my job and had frequent training seminars to ensure that we were all worthy of the "best in class" title. Verizon like trumpet that they're the best, evidently they don't visit their own stores very often. You know how well your operation is doing when the customer has a problem, and not just for how well they handle mundane transactions. Can your staff rectify the problem as quickly as possible without further aggravation to customer? But ultimately we're not talking about just dropped balls and incompetence here, we're talking of employees repeatedly making deliberately false statements to customers. That's beyond acceptable.
Sucks to be PorscheOscar.
Is there any chance that the humanity of at least ONE employee would have come forth and done at least half-of-the-right-thing by you if you were presenting a good persona?
But I feel for you ... because of course ... ALL the employee's in the store wouldn't have the same negative attitude and manipulate a computer system because the person in front of them was completely rational, respectful and courteous. It has to be some corporate level decision that was sent through the regional representatives and programmed into the one store to single YOU out and destroy your integrity.
I've been disappointed by some of Verizon's products and also their staff before - but instead of finding a manager within the store that supported someone I couldn't get a positive interaction with, I just drove 5 to 10 miles in any direction and went to a different Verizon store.
Good luck trying to get good service from a Verizon Rep based on the computer notes now!
I've been with Verizon for 10+ years (also have unlimited data). I've been pretty happy with their service. I typically call 611 when I have issues rather than visiting a call. The stores #1 (and seemingly only) objective is to sell devices. They have no interest in handling returns/defects/etc. I've actually called 611 from within a store when a sales rep told me something wasn't covered.
The information they told you could have been true and false at the same time. Did they have several brand new V10's in inventory? Yes. Did they have refurbed V10's in inventory to issue as replacements? No. Most companies will not give you a brand new phone as a replacement. A manager can choose to give you one but that's few and far between. Though Verizon (in terms of the big 4 carriers) is your best bet at getting such replacement.
Next time try calling 611. They'll ship you a replacement and give you a return label for the defective one.
All in all, your experience is still better than you'd expect from AT&T. Wanna test that? Ask a Verizon rep to send you a text or e-mail (written confirmation) of something. They will. I've been fighting AT&T U-Verse since July for a bill that I don't owe. Every month they bill me, every month I call and explain, and every month some rep (or manager) has said not to worry and they've removed it from my account. EVERY SINGLE REP has told me they're not allowed to send any e-mails, texts, faxes, or mail...no written confirmation. I got my first collection letter last week. It's my word against theirs. Sorry POS company!
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joshw0000 said:
I've been with Verizon for 10+ years (also have unlimited data). I've been pretty happy with their service. I typically call 611 when I have issues rather than visiting a call. The stores #1 (and seemingly only) objective is to sell devices. They have no interest in handling returns/defects/etc. I've actually called 611 from within a store when a sales rep told me something wasn't covered.
The information they told you could have been true and false at the same time. Did they have several brand new V10's in inventory? Yes. Did they have refurbed V10's in inventory to issue as replacements? No. Most companies will not give you a brand new phone as a replacement. A manager can choose to give you one but that's few and far between. Though Verizon (in terms of the big 4 carriers) is your best bet at getting such replacement.
Next time try calling 611. They'll ship you a replacement and give you a return label for the defective one.
All in all, your experience is still better than you'd expect from AT&T. Wanna test that? Ask a Verizon rep to send you a text or e-mail (written confirmation) of something. They will. I've been fighting AT&T U-Verse since July for a bill that I don't owe. Every month they bill me, every month I call and explain, and every month some rep (or manager) has said not to worry and they've removed it from my account. EVERY SINGLE REP has told me they're not allowed to send any e-mails, texts, faxes, or mail...no written confirmation. I got my first collection letter last week. It's my word against theirs. Sorry POS company!
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1. I'm glad you pointed out the issue about exchanges vs. Refunds. Note to all: if you are still in your two week return window and have an issue DO NOT EXCHANGE. RETURN FOR REDUND ONLY. They will not tell you if you are receiving a refurbished phone. Demand a new phone. I can't believe I made this mistake because I had exactly this same experience 6 years ago with Droid X. They kept giving me refurbished phones one after the other until I was in my 9th return. Verizon have very poor if nonexistent quality control testing of refurbished phones. I'm going to have to give hard thought to returning this phone if they confirm that it's a refurb, even if I have to eat the $35 restocking fee. Given how the manager of the store couldn't be bothered to leave the back room I have no issue with giving him a return.
2. Yes AT&T is bad, Sprint is Worse and Tmobil I once caught red handed doing something shady on international calls which I reported to the State Attorneys and FCC. But Verizon leads them all for expensive service. The expectation of competent and non-shady service goes up. This all unfortunate because I reward straight shooters with long term loyalty. I would expect this from a fly by night Cell phone company but not an established company with millions of shareholders.
Was the Droid X that long ago? I loved that phone.
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I've never had issues with Verizon by phone conversation. but going to a Verizon retail store is a different story. stay away
I called LG to verify I had a new phone and They said it was. Also, while I was in the phone with them I asked about an issue I was having with a set of refurbished LG 900 Infinium headphones purchased on Amazon. I was told that if you buy LG Bluetooth headphones and have an issue they will send you new unit not a refurbished even though they were refurbs to begin with.
I also called Verizon tech support and they claim that if you go in store for an exchange they can only give you new phones as they don't stock refurbs. If however you make a claim over the phone They will send you refurbished units. Avoid that at all costs if you are in your 14 day return window.
joshw0000 said:
Was the Droid X that long ago? I loved that phone.
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I keep every phone I ever had in my desk as a little museum. I still have my BlackBerry Pearl..the first must have phone all my friends ran out and switched too, the iphone wasn't the first. But the Droid X was the phone I got when I left T-Mobile just to secure unlimited data. When the iPhone 4 was announced still without 4G, I was Android do good.
porscheoscar said:
I keep every phone I ever had in my desk as a little museum. I still have my BlackBerry Pearl..the first must have phone all my friends ran out and switched too, the iphone wasn't the first. But the Droid X was the phone I got when I left T-Mobile just to secure unlimited data. When the iPhone 4 was announced still without 4G, I was Android do good.
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I sell mine as soon as a better phone is released. That's how I get to try every new phone that will work on Verizon.
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i'm not sure how you got so far as to preorder on the phone then schedule an in store pick up. I called about 3 times before actually going through with a purchase on my UDP line and making sure every questions was answered. I then proceeded to get the phone picked the phone and color then the person couldn't proceed. I was then transferred and they clearly explained to me the deal after again trying and not being able to proceed while keeping the UDP line. I then had to wait til my pay period ended. 3 days later I went to the store and did the actual DPP on my UDP line.
Sorry you had a bad experience. I usually avoid the stores at all costs.
I've had generally good experiences with Verizon stores, but tend to do my business online, simply because I don't have to worry about being pushed or "pitched" anything. Recently, my wife's LG G4 was caught in a bootloop (showed LG logo, then went black). After 3 store reps fiddled around with it trying to factory reset it (BTW, it said "Modified" on the menu, but none noticed that fact!) As one of them was processing the warranty replacement, another guy walked into the store with a G4 and it was doing the exact same thing! Anyway, I asked them if there was anything else I could do since my wife wanted to take photos for Christmas (this was on the 23rd) and the replacement was shipping 2-day. They did offer for me to buy a new phone, but her G4 is 6 months old. Anyway, they seemed very helpful to me and I've never experienced what the OP did--doesn't mean it can't happen, but I would say it's rare.
As a small side-note to my story, I happened to be shopping at BJ's Wholesale during the day on Christmas Eve. In the store, there's a Verizon Kiosk, which is actually run by Diamond Wireless. EVERY SINGLE TIME I've done anything through them, they've been amazing. I guess it actually helps to have some degrees of separation from VZW! I told the guy what happened to my wife's phone. I asked him if I could buy a phone, then return it within 14 days without being worse for the wear--which he confirmed. He then suggested I "buy" the V10 as it has a better camera, etc. Since VZW had already issued a warranty replacement G4, he said they couldn't cancel it, but he suggested that I do a "buddy upgrade" (I have 3 total lines eligible), which I did. Unfortunately, my employee discount doesn't allow payment plan, so I was out $300 temporarily. HOWEVER, LG is giving a $100 rebate (Visa Gift Card). Then on top of that, the replacement G4 that will arrive shortly will be all mine--I'm hoping to sell it for at least $200, so I will break even in the long run. The Diamond Wireless guy walked me through everything, answering all my pesky questions and ensuring everything was done properly. The best part is that my wife has an amazing new phone and took many great Christmas photos with it. I like the phone so much, I'm thinking of switching to a V10 myself... I may wait to see if/what HTC releases next (usually March) and if it doesn't suit my fancy, I'm a new LG V10 owner.
Hell yeah the VZW stores are shady! I had to call CS for 3 months to get a 50 dollar credit I was assured was coming to me. I've jumped from Verizon since then, same bull**** just different source at this point
My experiences have been just the opposite. The instore folks have been so helpful. The telehelp people were clueless about all the discounts on my account and completely jacked everything up. The store manager did some creative genius and my account got fixed. His creativity cost me $35 but it saved me over $1,000 in the end. Everytime I've been in to the store I've had great experiences. I've been in so much recently that I practically know all the employees by first name. (Lots of $300 trade-ins of $10 phones. Thank Vzw!)
I'm not trying to negate your negative experiences as I've seen upset people in the Vzw store every time I've gone in. I understand your frustration and writing the letter was probably very therapuetic. However, sending it probably won't make one bit of difference. The stores are meant for one purpose and only one purpose, sign up new accounts and do phone upgrades. They aren't there to do exchanges like Walmart. If they give you a new phone then that means there's one less new phone in the store to sell. Verizon is a business in business to make money. Exchanging a phone doesn't bring them any new money. Like it or not, that's the facts jack.
If you haven't sent the letter yet then don't bother. You'll probably get a nasty note added to your file.
Op.
You are whats wrong with america, everytime you think you have been wronged in the SLIGHTEST way, You go cry to the better business bureau or aaa or fbi cia dea, obama, whoever will listen to your little violin playing at your pity party.. ...big red is a big companh, they dont give 2 f's about you or your opinion, and neither does the government agency who has their contracted service through big red... Play the game, or get pegged as a pest...and then treated as such
porscheoscar said:
I'm about send a six page letter to the Verizon VP of retail operations and customer service.
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You can stop right there. Your post here is already tl;dr.
Time to do some serious editing. Ideally, you'll parse it down to a single page. Two pages is the max.
Beyond that, you're into serial killer manifesto territory. The only reason anybody will read beyond the second page is to see if you're just a kook, or if you're actually a threat and they need to report you to law enforcement.
Itt: people who don't know what a sales quota is,so they're surprised a corporate verizon rep is only concerned with a sale. Their quotas are so high their jobs are quite frequently on the chopping block if they take time to actually help customers with issues like this.
It sucks, but that's why I usually go to authorized retailers instead.
There's always two sides. Funny thing is 97% of the shadiness I've seen from T-Mobile AND Verizon was to benefit me. You probably come off as pretentious and entitled over the phone, same as in text.
Sorry you had to go through all that nonsense but its true if its a Corporate store they do not care about customer service I have experienced myself and have been lied to also , its much better to go thru a 3rd party where they will treat you better or customer service and since all the nonsense with corp stores I always avoid them would rather get the phone on ebay or amazon or even craigslist before I go to a corp store cuz all they are interested in is sales vs customer sevices and I have many friends and family memebers with Verizon that have had bad experiences so I beleive you sir and its a shame that it happens cuz they are a huge corp that should not be acting like that and should try to make the customer happy even though there are some customers out there that are worse than the employees cuz they expect to get their way cuz of that stupid saying "The Customer is always RIGHT" which is also aload of bs,Anyways it works both ways!!!!!!!!!!!!!!
I apologize if i found the wrong forum to ask this in, if so please forgive and excuse me.
So for the "TL/DR" version, the question i have is...
From what i understand the SM-G965U Samsung Verizon S9+ that i have, which i today flashed to G965u1 global variant was already, by default sold from verizon as Unlocked. A IMEI check on various MVNO's ting.com, straighttalk, Walmart Fam Mobile, as well as a few IMEI checker sites have show this IMEI for this phone thats still under payments as clear and ready to activate with their sim. Also after successfully flashing the global bloat free variant to the phone, i was able to make a successful test call and confirm mobile data worked great with a borrowed Walmart Family Mobile Sim in it.
If i bounce out of this relashonsip, and take my phone as it is, still under her plan, and just go get a Sim Kit with the Unlimited plan from (Probably AT&T) will verizon or can verizon, or her block the phone once the sim from another carrier is working in it? Either by financle lock or her reporting it lost or anything like that? Or am I in the clear?
This isnt going to base my decison to leave this situation or not, (im going to peroid my childs welbeing is most important of all, my tolance for anger, abuse and BS comes a much later 2nd or 3rd) I just want to make plans as to what i should do about my phone, i want to keep it, im not going to fall into her games, and im going to change the number and would like to just pop the sim and be done with it, but i want to know if they can do anything if its reported lost, or she just stops paying her bill and they shut the account down due to non payment.
And for the details, and the morally inclined the situation is..
I have a week and a half new S9+ activated on an account from Verizon. The situation with myself and the account holder (Ex-Gf, or soon to be) has turned very sour so much that Im at a empass where I feel myself and my daughter are in a unhealthy enviroment and Im legitamatly concerned for her mental health, and the enviroment being to agressive, controlling and abusive. So basicly im leavin her. Im a single dad and this is my kid, not her so no im not running off with "our" child, unfortuatley the biological mother doesnt care to be in her life. But enough about the moral dilemma, emplications and personal life. This person is very unhealthy and we need to leave.
I became a authorized user on her account, allowed to make any decisons/purchases ect and she was with me when we bought it. Or rather signed up the payment agreement, with 0 down and just paid taxes and turned her plan and mine into a family with Go unlimited. With my S9+ having 24 payments of like $36 a month with the insurance ect. Phone case and screen protector added to the next bill, bill date the 27th.
Night before i handed her $400 in cash to add to the bill to get this about half paid off, only to find out she choose to blow it on something else, and giving her friend $150 because he was down on his luck.
The enviroment and some things she has said, has frightened me to the point where i belive she may try to either falsely accuse me of something to hold me hostage in the relashonship as she wont seek counsiling, or just continue to scream and agrue and yell either in front of or directly at my child, and after many attempts to try to get some 3rd party help counsilling ect ive decided its not going to work, and shes not going to try. She addtionaly has around $2k of my silver bars locked in her safe deposit box she wont allow access to for reasons I spend to much on things i dont need which isnt true. I think she is just trying to limit my resources to leave and or make me more dependant on her.
Which isnt going to work.
Thank you, and I apologize for the personal details of the post, and the lenght.
Thanks again.
She will likely report the phone stolen. It will be blacklisted at that point for all American carriers, but would still work internationally.
You should just be able to return it if you've had it a week and a half. It's network locked and won't work with another carrier's SIM unless you pay it off and get the code from Verizon or use one of the pay services you can find around the net.
No, it's not network locked. As I said I just tested it with a At&t sim and worked fine. It seems all Verizon phones are now unlock from the network as per an agreement with the FCC during the purchase of the 700 megahertz Spectrum that they would allow their phones to be unlocked what's your now done at the point of sale and activation. When I'm wondering is as if after I've Place another Sim in it and have continued use if she decides to be the way that she is and report it stolen or lost or whatever which I'm guessing is it can't be reported stolen unless there's a police report lost Maybe. If the new carrier it's working on will the activate or block it. I've already given her money to make up for the cost of the device whether or not she can apply it to the bill is up to her or if she even can but I'm not getting that money back so it's in my best interest to keep the device and keep it working on a different network via prepaid.
Bottom line, if you're using a device that isn't yours (and honestly, it really isn't), it's not safe. It seems unlikely that she will just continue to make payments on a device used by someone that just left her life. Maybe she's honest and will do the right thing, since you paid her money. But you'll never really know. You could wake up one day with no service and have very little you can do about it.
The better thing to do, rather than handing her $400, would have been to walk out of the relationship, leaving the phone in the home. Go take the $400 and buy a midrange device of your own.
Given she already took your money and blew it on something other than the bill you intended it for, you're pretty much screwed. She could easily blacklist the phone and there wouldn't really be any recourse for you (not even small claims court, as I'm guessing it was a verbal "agreement" when you gave her the $400 to put towards the bill. It would literally be your word against hers, and that wouldn't go far.)
Not saying you would have considered that route, but just putting it out there it wouldn't work
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T-Mobile employee here. If she decides to report it lost or stolen (if she still has the insurance on it she can pay the deductible and receive another of the same model) your IMEI will be put on a national blacklist. Doesn't matter which carrier you use or the firmware you flash on the device, the IMEI will be the same and will not register with any network in the US if she uses her insurance or just reports it but doesn't claim it. Once the IMEI is on this list it's nearly impossible to get it unblocked. Your best option is to try and return it and get your money back from your ex. You could try to sell it to someone overseas but that comes with it's own risks.
Thread closed by OP request!