So I was having a weird issue with my wifi turning on and off until it errors out. SO I took it in and they said it was my apps causing the prob... actually it started happening when I updated the software a few months ago...
3 hours go by, they completely remove the phone software and re-load it.. still no good.. so they said they would order me a phone and it would be in wednesday 'today' this all happened monday.
so I go pick it up, he puts the battery in and re-assembled the case, all was good... when I get home; I sat on the couch and got ready to re-download all my apps which is when I notice that the 'back' button isnt lit... like the LED is bad or just not there. So I think... maybe its supposed to be like that. NO, I looked at an old video I took of my phone and everything worked..
so I get to snooping around by taking the phone case apart and found a sticker saying ' VTO 10/06/2011' VTO means I have no idea, however I also found some weird sticky goo where the seam of the case goes...
clearly this phone is either re-furbished poorly or straight up used... I paid full price for that phone and I expect a replacement Identical to the one I bought.
keep an eye out if you use your insurance for an in-store exchange.
All in store DHRP/insurance replacements are refurbished devices regardless of whether a claim was filed and deductible paid or not. I don't agree with the process myself, however sometimes it works to your advantage. Currently if you have an Evo 4G and take it to a store with a problem that justifies replacement, they can order you an Evo 3D in it's place. It always just depends on the current exchange lists. As for the refurb part, there's not really any way of avoiding it.
That really blows, I'd go raise hell and at least get one that doesn't look jacked up. Even refurbs are supposed to "look" brand new, the chipset is the only used part. Generally anything within your first 30 days, you can exchange for another brand new device, after that, it's refurbs. Best of luck to ya.
The backlight on the button should allow you to exchange for another one. It is clearly defective. Can't blame that one on no app.....
That sucks man. On Monday I took my og evo in with a broken screen and I had insurance . They replaced it with a new in box evo 3d.
That's why I don't like sprint's insurance. With the bestbuy insurance, they'll take it, no questions asked. They'll have it replaced in 2-3 days and will give you one that was repaired so well you can't tell if it was new. Also, my replacement wasn't updated so I could S-OFF it.
I've had other phones replaced there and its the same thing. For older phone models, they just give a new one.
Next time you buy your phone, get it from bestbuy with insurance.
fml, fml,mother fml....
so I show up in the store today after work,.. talked to miguel 'spoke about 10 words of english' and he basically told me if its not within 14 days of the purchase date he couldnt do anything... then he showed me the door.
I asked him what the MFG warranty was... he said to call them.. wow
I called them in the store and clearly explained how he was a **** in front of everyone hoping he would do something... but he just walked into the back room and i never saw him again.
another 2 hours on the phone 'no joke' and that got me nowhere...
At this point... id rather just have my old phone back =( problems or not... at least I know it was taken care of.
hvguy said:
fml, fml,mother fml....
so I show up in the store today after work,.. talked to miguel 'spoke about 10 words of english' and he basically told me if its not within 14 days of the purchase date he couldnt do anything... then he showed me the door.
I asked him what the MFG warranty was... he said to call them.. wow
I called them in the store and clearly explained how he was a **** in front of everyone hoping he would do something... but he just walked into the back room and i never saw him again.
another 2 hours on the phone 'no joke' and that got me nowhere...
At this point... id rather just have my old phone back =( problems or not... at least I know it was taken care of.
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Try a different sprint store. Usually, you'll find a good one if you keep going to different ones.
So i bought my GS2 on the day it released for at&T aka oct 2nd. Anyways after that , me the clumsy person i am lost the phone a week or so later... and then using insurance got another phone a day or 2 later.. my question is that will the return policy work with the phone that i received so that i can try and get the LTE version aka skyrocket GS2 ( not sure if i really want it but still thinking).. thanks
Usually not, since your replacement phone has a different serial number. Also, if you bought it on the 2nd, your 30 days are up.
yeah it goes by the original purchase date not the replacement date
If you purchased the phone at a corporate store, maybe the manager would make an exception for you... if you can sweet talk them... however, I wouldn't hold my breath..
Also, as far as S/N, you have a fifty-fifty chance that they will even crack open the back cover and compare the S/N... My first SGSII had a bad screen and I walked in and exchanged it... They didn't even look in the box to see if it was in it... They just processed the exchange and handed me a new one...
All that said, I would recommend not being a d-bag by trying to defraud them. It just isn't right. If you are seriously interested in the new phone, just clearly let them know, including the fact that your phone was a replacement under the insurance. Maybe they will say "sure"... But be prepared to for them to say "no". Atleast give them an opportunity to surprise you.
Good luck,
Don
Hi, all.
I'm a recent Galaxy Note convert. Migrated from years of glitchy and crap service from Sprint, and also a defective HTC EVO 3D. I absolutely LOVE my Note in ceramic white. However, I have had a couple of initial teething issues that I don't know are actual "problems," or just what to expect with a new Android device.
My Note is pretty much flawless most of the time, but there are instances where I've had random reboots, prolonged freezing up of the device (like when selecting certain live wallpapers and customizing their effects), and other times when transitioning from one program to the homescreen, and my phone will lag up and the icons will disappear off the screen and slowly reload a few icons at a time until everything is there, again. Also, I just realized that sometimes when I have alarms set to go off, they won't wakeup my screen. The alarm will go off but the screen will remain off. Other times the alarm will wakeup my device and turn the screen on.
So, my question is... should I be concerned and demand a new phone from Best Buy Mobile, or are these normal issues and nothing to really worry about? When I went to Best Buy, yesterday, to try and get a new phone, they were really apprehensive about it. They told me that AT&T would not allow them to replace the phone if the issues couldn't be replicated in the store (of course!). The rep did say some valid things to me about what could be causing the issues, but the whole random rebooting thing is what really has me concerned. He told me the phone was so new and that software updates have really came out yet to address any type of initial issues. Do you all agree or should I really try to get a new device??
Thanks in advance for any help.
I would get it replaced. I have not had a random reboot in both the stock rom and the SauROM custom rom. I know many others here, do not have random reboots. Something is definitely wrong hardware wise.
No random reboots or freezing on mine.
Sent from my SAMSUNG-SGH-I717 using xda premium
If you're getting random reboots on stock rom with no OC, then definitely go and demand a new phone. This sounds like faulty hardware. I've never had a random reboot, even though I am undervolting and OC'd to 1.83Ghz.
tenderchkn said:
If you're getting random reboots on stock rom with no OC, then definitely go and demand a new phone. This sounds like faulty hardware. I've never had a random reboot, even though I am undervolting and OC'd to 1.83Ghz.
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keilbaca said:
I would get it replaced. I have not had a random reboot in both the stock rom and the SauROM custom rom. I know many others here, do not have random reboots. Something is definitely wrong hardware wise.
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Thanks for the advice. Yes, I am running stock ROM. So now it seems like I'm having two problems... the first being that literally no store in my immediate area has anymore ceramic white Notes in-stock and the second being the unwillingness of BB Mobile reps to replace the phone. Today ends my 14-day trial with AT& (even though I have 30-days to make a final decision) and I'm limited on how much I can do today due to an engagement I must attend, tonight. Does anyone have anymore suggestions on what I can or should do? Thanks for much for helping me sort through this. I knew that random reboots didn't sound right.
tenderchkn said:
If you're getting random reboots on stock rom with no OC, then definitely go and demand a new phone. This sounds like faulty hardware. I've never had a random reboot, even though I am undervolting and OC'd to 1.83Ghz.
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When u overclock do you notice the phone grtig hotter than when you don't?
Sent from my SAMSUNG-SGH-I717 using XDA
keilbaca said:
I would get it replaced. I have not had a random reboot in both the stock rom and the SauROM custom rom. I know many others here, do not have random reboots. Something is definitely wrong hardware wise.
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Agree.
The other stuff you mention (laggy screen transitions and such) seems to be par for the course where just about any Samsung Galaxy phone is concerned, to differing degrees on different devices, but there's zero reason why a brand new device should be locking up and powering off on you, unless there's more to the story.
In either case, dump it and get a new one.
ryandelman said:
Agree.
The other stuff you mention (laggy screen transitions and such) seems to be par for the course where just about any Samsung Galaxy phone is concerned, to differing degrees on different devices, but there's zero reason why a brand new device should be locking up and powering off on you, unless there's more to the story.
In either case, dump it and get a new one.
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Thanks. There's no more to the story. Haven't really played around with the phone much or modified anything. Anything modifications I've done have been 100% stock. I guess I'll have to try and get the black/blue Note and before my 30-days or up, hope to swap it out for another ceramic white. Considering this wasn't my fault and BB gave me the run-a-round.
Do what you have to do, but get that sucker replaced. If you have to raise your voice with them and tell them they sold you faulty hardware and you want a replacement or a full refund. If they say no, tell them to get their boss, if that person says no, tell them to get their boss. Eventually they will say their boss is not there, at that point tell them to get the DM (district manager) on the phone. Someone will bend and give you want you deserve, that's the whole point of a return policy. Honestly if they did absolutely ANYTHING but give me what I wanted with a smile on their face, I would demand a refund as they have not erned my money. Take that refund and go to an ATT store or go online and buy that phone. I have had to take the "get your boss" route several times when they tried to give me the run around and I know I'm right. Once someone tried to tell me that they wern't aloud to call/contact their DM (this was a radio shack), so i found called another radio shack and just asked "whos your DM...ok and I need to contact him, can I have a number" and about 5 minutes of hold I had their number and called him directly to tell him the BS I was dealing with. At some point you will get the guy who isnt taking the return personally and knows his job is to smooth this crap out, simple as that.
Chief Geek said:
Do what you have to do, but get that sucker replaced. If you have to raise your voice with them and tell them they sold you faulty hardware and you want a replacement or a full refund. If they say no, tell them to get their boss, if that person says no, tell them to get their boss. Eventually they will say their boss is not there, at that point tell them to get the DM (district manager) on the phone. Someone will bend and give you want you deserve, that's the whole point of a return policy. Honestly if they did absolutely ANYTHING but give me what I wanted with a smile on their face, I would demand a refund as they have not erned my money. Take that refund and go to an ATT store or go online and buy that phone. I have had to take the "get your boss" route several times when they tried to give me the run around and I know I'm right. Once someone tried to tell me that they wern't aloud to call/contact their DM (this was a radio shack), so i found called another radio shack and just asked "whos your DM...ok and I need to contact him, can I have a number" and about 5 minutes of hold I had their number and called him directly to tell him the BS I was dealing with. At some point you will get the guy who isnt taking the return personally and knows his job is to smooth this crap out, simple as that.
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Thanks for the excellent response. I just returned from the BB Mobile store I purchased my Note from. Even though I was told BEFORE I came that they had ONE ceramic white Note left... when I got there, I was told not only did they not have anymore white Notes (and haven't had any for a few days) but they were completely sold out of black Notes. I was then told to "factory reset" my phone, as a "be all to end all" solution. I feel so exhausted. I'm scared to ask for a refund and then go to an AT&T store and AT&T tells me they won't approve me for a line of service. I know it's most likely improbable that will happen, but you never know. I just don't want to be locked into a contract and then they have the ultimate freedom to not work with me. But what you said makes a lot of sense. I wish you had posted your response before I went to the BB Mobile store. I really don't want to take a second trip there, tonight.
Dr. Evo said:
Thanks for the excellent response. I just returned from the BB Mobile store I purchased my Note from. Even though I was told BEFORE I came that they had ONE ceramic white Note left... when I got there, I was told not only did they not have anymore white Notes (and haven't had any for a few days) but they were completely sold out of black Notes. I was then told to "factory reset" my phone, as a "be all to end all" solution. I feel so exhausted. I'm scared to ask for a refund and then go to an AT&T store and AT&T tells me they won't approve me for a line of service. I know it's most likely improbable that will happen, but you never know. I just don't want to be locked into a contract and then they have the ultimate freedom to not work with me. But what you said makes a lot of sense. I wish you had posted your response before I went to the BB Mobile store. I really don't want to take a second trip there, tonight.
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I understand man, its a chore to deal wit hthis crap. I do not know how the deal between ATT and BB works, but if you have a ATT store around maybe give them a call and tell them about what your dealing with, or hell call ATT customer service and tell them that they sold you a defective phone and you're just trying to get a new one. Wiping may actually help, but who knows. Your on a time crunch, I'd be more aggressive with every passing day. Maybe someone here can shed some light on the relationship between the two entities and if there is anything ATT can do.
Chief Geek said:
I understand man, its a chore to deal wit hthis crap. I do not know how the deal between ATT and BB works, but if you have a ATT store around maybe give them a call and tell them about what your dealing with, or hell call ATT customer service and tell them that they sold you a defective phone and you're just trying to get a new one. Wiping may actually help, but who knows. Your on a time crunch, I'd be more aggressive with every passing day. Maybe someone here can shed some light on the relationship between the two entities and if there is anything ATT can do.
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Thanks again for all of your help. I was actually thinking about calling AT&T and saying what you suggested. I think I'll give them a call when I'm done with my engagement. Again, I appreciate all of your help and suggestions.
Sent from my SAMSUNG-SGH-I717 using xda premium
tenderchkn said:
If you're getting random reboots on stock rom with no OC, then definitely go and demand a new phone. This sounds like faulty hardware. I've never had a random reboot, even though I am undervolting and OC'd to 1.83Ghz.
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A little off topic, but what did you undervolt to? I am running at 1.83ghz right now, and am curious what you undervolted to. Anything to save a little heat from forming and battery life for this thing
*UPDATE* So I just got off the phone with AT&T customer service. Now, grant it, this is only my second experience dealing with AT&T customer service and they were probably bending over backwards for me because I am not a customer locked to contract... but I have a very pleasant and satisfying experience with AT&T. Not the horror stories I've heard online. I talked to two different reps, one regular rep and another in the warranty dept, and both were helpful, knowledgeable, and shutdown all of the lies Best Buy had told me.
Both reps said they had no idea why BB was being asses about giving me a new phone. The rep in the warranty dept went much further, and apologized to me for all of the troubles they put me through ... and specifically stated that she had no idea why BB didn't simply give me a brand new phone, as that's the whole reason AT&T has the 30-day buyers remorse policy. She said it didn't matter what the reason was for my wanting a new phone, I am still covered under the 30-day policy, and BB should have simply given me a brand new replacement phone.
The final recommendation was since I technically bought my phone from BB, normally the policy would be I would have to get BB to honor AT&Ts policy and give me a new phone. But, because of all of the lies and run-a-round, AT&T recommended I go to an actual AT&T Store and they should pretty much be able to give me a new Note. AT&T setup a time to call me on Monday, to find out if I was able to get a replacement phone. They notated my account, and they said that if for some reason I wasn't able to get a new phone at the AT&T Store, the warrant dept would send out a new phone to me. A bit of a hassel, but overall it seems like my issue will be resolved (I hope!).
Dr. Evo said:
*UPDATE* So I just got off the phone with AT&T customer service. Now, grant it, this is only my second experience dealing with AT&T customer service and they were probably bending over backwards for me because I am not a customer locked to contract... but I have a very pleasant and satisfying experience with AT&T. Not the horror stories I've heard online. I talked to two different reps, one regular rep and another in the warranty dept, and both were helpful, knowledgeable, and shutdown all of the lies Best Buy had told me.
Both reps said they had no idea why BB was being asses about giving me a new phone. The rep in the warranty dept went much further, and apologized to me for all of the troubles they put me through ... and specifically stated that she had no idea why BB didn't simply give me a brand new phone, as that's the whole reason AT&T has the 30-day buyers remorse policy. She said it didn't matter what the reason was for my wanting a new phone, I am still covered under the 30-day policy, and BB should have simply given me a brand new replacement phone.
The final recommendation was since I technically bought my phone from BB, normally the policy would be I would have to get BB to honor AT&Ts policy and give me a new phone. But, because of all of the lies and run-a-round, AT&T recommended I go to an actual AT&T Store and they should pretty much be able to give me a new Note. AT&T setup a time to call me on Monday, to find out if I was able to get a replacement phone. They notated my account, and they said that if for some reason I wasn't able to get a new phone at the AT&T Store, the warrant dept would send out a new phone to me. A bit of a hassel, but overall it seems like my issue will be resolved (I hope!).
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Good stuff. I really dislike Best Buy and everything that they do... this is just another knife in the chest for them.
I'm glad you got everything sorted out.
keilbaca said:
Good stuff. I really dislike Best Buy and everything that they do... this is just another knife in the chest for them.
I'm glad you got everything sorted out.
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Yes, I'm getting to that point, too. And it doesn't help they usually employ riff-raff trash around my area. I am calling BB during normal business hours to cancel my insurance with them. I've spent like $1,500 with them in the last year or so and another $350+ with getting the Note, and to be lied to over some B.S., just has me really soured. I would rather just have my insurance through AT&T.
Hate to hear all that mess...best buy mobile is going further and further down hill. Att was right...best buy should have replaced the phone. If they had none they should have secured one by order or sent you to a store that had one. Even if you were out of the 30 days the insurance would have covered you.
On a positive note, glad to see ya! I remember seeing you around the evo threads back when I had one
Dr. Evo said:
Yes, I'm getting to that point, too. And it doesn't help they usually employ riff-raff trash around my area. I am calling BB during normal business hours to cancel my insurance with them. I've spent like $1,500 with them in the last year or so and another $350+ with getting the Note, and to be lied to over some B.S., just has me really soured. I would rather just have my insurance through AT&T.
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Sent from my SAMSUNG-SGH-I717 using XDA App
00mred00 said:
Hate to hear all that mess...best buy mobile is going further and further down hill. Att was right...best buy should have replaced the phone. If they had none they should have secured one by order or sent you to a store that had one. Even if you were out of the 30 days the insurance would have covered you.
On a positive note, glad to see ya! I remember seeing you around the evo threads back when I had one
Sent from my SAMSUNG-SGH-I717 using XDA App
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Hiya! Thanks for remembering moi lol. AT&T wasn't at all flattered that BB tried to throw them under the bus. I was fully expecting AT&T to confirm what BB had told me, but to my surprise, they said I was entitled to a new phone and should have been given one. I ended up going to a Best Buy Mobile outlet and an actual Best Buy Store. They all claimed they were fresh out of any Notes. One of them told me they had one in-stock, but when I got there, I was immediately told that was incorrect and they had no more. Called another BB in my area, they were supposedly fresh out, too. If there's any good news from all of this, it's that the Note must apparently be extremely popular! Either that or Samsung shipped very limited quantities. At any rate, I can't wait til BB customer service center opens, so I can cancel my insurance with them. I'm also taking back my Galaxy Tab to BB. I've barely used it since getting the Note. If I do decide I need a tablet, I'll see what the Galaxy Note 10.1 is all about.
awesome news man! Glad we were able to get you straightened out. This right here is the whole reason behind XDA. People coming together to help each other out. I am doing battle with AT&T right now myself. My situation is with my discount. I qualify for a stack of different discounts (can only have one though) and Everytime they "fix" my account I end up gettings texts telling me to call this number and verify my discount. When I call they tell me they need me to send them more paperwork. Im still in my 30day window, but barely, so I'm going down to the store tonight with box and receipts and telling them to have it fixed while standing there or refund me, no other options, no wait and see if this worked, no email BS. Either it works or it doesnt, simple as that. Im hoping I'll still be around this forum with my note and not another section of XDA with a new carrier.
Chief Geek said:
awesome news man! Glad we were able to get you straightened out. This right here is the whole reason behind XDA. People coming together to help each other out. I am doing battle with AT&T right now myself. My situation is with my discount. I qualify for a stack of different discounts (can only have one though) and Everytime they "fix" my account I end up gettings texts telling me to call this number and verify my discount. When I call they tell me they need me to send them more paperwork. Im still in my 30day window, but barely, so I'm going down to the store tonight with box and receipts and telling them to have it fixed while standing there or refund me, no other options, no wait and see if this worked, no email BS. Either it works or it doesnt, simple as that. Im hoping I'll still be around this forum with my note and not another section of XDA with a new carrier.
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I hope you get this sorted out. Discounts are a huge thing. I don't even know if I qualify for any discounts. With Sprint, they made it sort of obvious to find out what discounts I was eligible for. Doesn't appear to be the same with AT&T. I guess I'd have to do my own homework.
Here is the short story, I first bought an s4, did not like it... traded it in for the htc one and payed 35 dollars. Then the black comes out at my store! so of course i need the black one, then I trade my silver for the black. Love it. However when i get home the head phone jack on it is damaged and wont play right unless i twist it properly. I take it in and show the guy working there and he sees its broke. Hes like you already traded it in 3 times i cant do it again. im like ITS BROKE! hes like you have to contact HTC now i cant. So i leave all pissed. I'm only 5 days into my 14 day period. Whats my options here? Its annoying that my head phone jack is broke the day i bought it.
I am surprised you were able to exchange the phone the third time. You are technically only allowed one swap per upgrade\activation. So it should have technically ended after the you got the first One.
There are a few options besides contacting HTC:
1) Find out if you have a local AT&T Warranty center. IF they some how have some replacement units in stock they will replace in house. If they do not have it in stock(which im sure they wont this quickly) then they will help you get a replacement with Exchange by Mail. Although, I am fairly certain in the first 14 days they are going to tell you to go back to the AT&T store and have them swap it. So maybe they can notate the account so when you return to the store they can be referenced.
2) Skip the warranty center and call #611. You can file a XBM that way and they will ship you a new phone with a return tag in the box to return the old. Once again, I am fairly certain in the first 14 days they are going to tell you to go back to the AT&T store and have them swap it. So maybe they can notate the account so when you return to the store they can be referenced.
3) Try a different AT&T store. Technically exchanging a phone for Buyer's Remorse and a phone for Defective Equipment are 2 totally different things. I cant guarantee you will have any luck with this.
It is a bummer that you got a defective phone. Hope you can it taken care of quickly. Try to not be a serial returner next time
nicknations said:
I am surprised you were able to exchange the phone the third time. You are technically only allowed one swap per upgrade\activation. So it should have technically ended after the you got the first One.
There are a few options besides contacting HTC:
1) Find out if you have a local AT&T Warranty center. IF they some how have some replacement units in stock they will replace in house. If they do not have it in stock(which im sure they wont this quickly) then they will help you get a replacement with Exchange by Mail. Although, I am fairly certain in the first 14 days they are going to tell you to go back to the AT&T store and have them swap it. So maybe they can notate the account so when you return to the store they can be referenced.
2) Skip the warranty center and call #611. You can file a XBM that way and they will ship you a new phone with a return tag in the box to return the old. Once again, I am fairly certain in the first 14 days they are going to tell you to go back to the AT&T store and have them swap it. So maybe they can notate the account so when you return to the store they can be referenced.
3) Try a different AT&T store. Technically exchanging a phone for Buyer's Remorse and a phone for Defective Equipment are 2 totally different things. I cant guarantee you will have any luck with this.
It is a bummer that you got a defective phone. Hope you can it taken care of quickly. Try to not be a serial returner next time
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Thanks for the help. I'd try different store but the others don't have it in black. I'm going to call 611 Monday and ask them about the option you gave me. I'm so tired of dealing with the sales reps at at&t. I told them when I went I don't won't to switch for a different phone I just want the same one that actually works. and they all freaked out on me because i switched the other phones. Well this time isnt my fault. Ill let you guys know how it goes. Dosnt at&t have a one year manufacturer defect warranty that they will change it for you? That's option you listed correct?
This the reason why I make friends with people at AT&T stores and starbucks.. you never know when you need someone to do a favor. Kindness goes a long way
Nonetheless, you can do a warranty exchange over the phone with them for up to one year. They will of course ask you to try doing a factory reset first..just play along
It only takes 1 or 2 days shipping when they ship to me in FL.
Sent from my HTC One using xda premium
born_fisherman said:
This the reason why I make friends with people at AT&T stores and starbucks.. you never know when you need someone to do a favor. Kindness goes a long way
Nonetheless, you can do a warranty exchange over the phone with them for up to one year. They will of course ask you to try doing a factory reset first..just play along
It only takes 1 or 2 days shipping when they ship to me in FL.
Sent from my HTC One using xda premium
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REally??? Making friends with people at ATT? I can see you drink Starbucks everyday and hence making friends there, but how often do you go in an ATT store? You must be bored or got nothing to do.
silkshocker said:
REally??? Making friends with people at ATT? I can see you drink Starbucks everyday and hence making friends there, but how often do you go in an ATT store? You must be bored or got nothing to do.
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Funny. Striking up conversation with people in the customer service and sales industry is just being polite. Do you think they want to help someone out if they have to deal with someone being rude? Not really. The phone being broke isn't something they did maliciously..so you drew the short straw on the device; show respect to those that can take care of the problem. Most of the time they will do a "one time" replacement for being nice. Have a nice day.
Sent from my HTC One using xda premium
I got my Galaxy S4 about 10 days ago and now as the outlook on unlocking the ME7 firmware is looking bleak, I'm inclined to see if I can get a return to Verizon on my 30 day warranty to hope I get a device with the original firmware. I had upgraded to the ME7 OTA shortly after I got it... I didn't really think twice about it when I was doing it and ended up regretting it that very night when I checked XDA for the first time about my new phone.
So I'm posting to ask for some opinions and ideas about this process... I assume I'm going to have to have some good excuse for the exchange and I'm sure I'm going to have to incur at least the $35.00 restocking fee. So, does anyone with experience with Verizon know the process well? What kind of fees am I looking at? It is worth it to attempt this? Does anyone have any ideas for reasons to tell them for the exchange? I want to just tell them that I updated system software and I'm unsatisfied with the responsiveness of the device after I did this and I'd like to exchange it, but I'm not sure if that'd be good enough for them. What do you all think?
Thanks.
EDIT: By the way, I didn't buy any insurance, if that matters.
If you are under 14 days you can exchange for another phone for $35 or return completely. No excuse needed. You can be unsatisfied changed your mind whatever. Doesn't matter. So yes your reason of not being satisfied is good enough.
Just tell them im either returning it or you can swap it with a new phone. . Either way I'm not keeping this phone. . Nothing wrong with it I just want an older firmware. . Under 14 days your good.
I was in the exact same boat you were in about two weeks ago. I brought my phone in and claimed that I wanted to exchange it for a white version (I had the black one). The sales rep who was doing the exchange was the same guy who sold it to me, (whom I had told of my plans to root it and flash CM10 onto it), and asked if that was really the reason why I wanted to exchange it. I told him that the phone had downloaded ME7, and I was hoping to get a new phone with MDK on it. He brought out another black S4 to me, and charged me nothing. He put it in the system as a failed update. Good guy saved the day!
My take: Go in, tell them your phone updated itself without prompting you, and you'd like a new phone. Don't mention anything about rooting/bootloaders, and if they ask for a better reason, ask to switch to a different color. Chances are you'll end up footing the $35 restocking fee.
Thanks, guys.
I went into a Verizon store today to try to get the exchange and got hassled... the guy insisted that there must be something wrong with the phone in order to exchange the device for an identical model or they would have to charge me the full, unsubsidized price. Of course, if I wanted to get the same phone with the other color it would only cost a restocking fee... go figure. I went on a rant about how that made no sense and that I wouldn't sit there trying to make it crash in front of them because it could take hours. He told me it was impossible, but I could call the Verizon help line and if they think that's a sufficient reason maybe they'd do the exchange.
So I went home, called the help line, got a guy in a minute and five minutes after that they are shipping my replacement device at absolutely no cost. No restocking fee or anything as he said it was a swap-out and the restocking fee doesn't apply. Of course, my only worry is with what the guy at the store said where they might charge me the full price if they find nothing wrong with it. However, the guy on the phone didn't make any mention of that possibility and I told him no lies... I said I updated system software and the phone has been much less stable, it crashed a few times (which is true), and I got advice from others stating they had similar issues with the new system software and that they got a replacement from Verizon. All that considered, is there any chance they might charge my account?
Anyway, I'm hoping they won't and I'm happy for the moment because I'm one step closer to getting a custom rom on my new phone. Hopefully... I still wouldn't know what to do if they actually send me a new device with ME7 on it. Maybe I shouldn't count my chickens until it arrives. I guess I'll know by the weekend if I'm a happy camper or not.
Thanks again for the advice.
Theyre probably starting to catch on with all the returns theyve been having.
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