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I made a thread here a few days ago about how my 3vo keeps randomly rebooting:
http://forum.xda-developers.com/showthread.php?t=1176931
The phone likes to randomly reboot, freeze or suddenly goes into a phase where its unable to turn on at all unless I do a had reset by holding down volume down and the power button. I took it in to sprint and they saw how it wouldn't even turn on, and all these morons did was reset it again claiming to have fixed the problem. They refused to give me an exchange.
When it started rebooting again, I went back and they told me to go to the sprint repair center where I'd have to drop it off and leave it there for a few hours where it would be tested for the problem. I live really far from this repair center and to make it worse, the idiots at that store told me, if they could not replicate the problem, they would not honor any exchange policy. The problem with this is that the rebooting is really random, sometimes the phone can go a full 2 days without any issue and then without warning all hell will break loose. The person who had reset my phone before even went as far as to say that there is nothing wrong with my phone and that its well within normal operation.
wtf is this? This is the biggest joke of a customer service I have ever seen. I'm really starting to miss T-mobiles service now. I've called multiple sales reps and stores and all they do is try to redirect me to someone else over and over again.
Any advice? I really like the evo 3d, all I ask is for a damn phone that isn't defective.
Try to find another store or call and ask for a supervisor for customer care and have them note your account to replace your phone. You should definitely get it exchanged. This is not a common problem with the phone at all.
The other option is if you are still within your 30 days, go to the store and tell them you want to return it and then buy it again but this time get a newer device. You can do that within your 30 days of course unless you are waiting to try out the Moto Photon.
I had the same issue,went thru two phone already so this problem do exist..
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al3azim said:
Try to find another store or call and ask for a supervisor for customer care and have them note your account to replace your phone. You should definitely get it exchanged. This is not a common problem with the phone at all.
The other option is if you are still within your 30 days, go to the store and tell them you want to return it and then buy it again but this time get a newer device. You can do that within your 30 days of course unless you are waiting to try out the Moto Photon.
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Yeah, I'm within my 30 days.
I called another store and they said I'd be charged $35 if I wanted to exchange it without taking it to the repair center.
Guess I'll just have to go to the sprint repair center and wait around a few hours while hoping the phone crashes while its there.
I've never seen such a bull **** exchange policy. The rep who reset the phone when it wouldn't start told me to stop installing too many android apps and blamed me for the problem, of course I was running factory stock.
A few years ago I bought a defective phone from tmo, all I did was called and told them, and they had a new phone waiting for me at the store when I came in. Has anyone else had to deal with this ****ty sprint customer service or is it just me?
Yea not normal. Had mine since launch. Not one reboot.
Sent from my 3rd Dimension of Evolution
I replaced my phone 3 times (seems like the batch was bad) and i bought it at Target..all I did was tell the guy about the problem and I got it replaced every time..he didn't even check..he gave me a phone this last time.from a new shipment and the phone is.flawless..Happy I.got a.good.one because I love the phone..don't know why you are having issues because they can replace it no problem if they want.
Sprint customer service is by far the worst.
Sent from my PG86100 using XDA Premium App
Yeah, I'm not at all happy with coming to sprint from T mobile so far. Sprints 3g is also a joke compared to HSPA on T mobile. I'm willing to overlook all these things if they'd just give me a damn phone that isn't broken.
I'm surprised that everyone else around here is able to exchange the phone so easily but the guys I'm dealing with are making it a huge pain. Maybe I just got unlucky with the sprint store around here.
poweroutlet said:
Yeah, I'm within my 30 days.
I called another store and they said I'd be charged $35 if I wanted to exchange it without taking it to the repair center.
Guess I'll just have to go to the sprint repair center and wait around a few hours while hoping the phone crashes while its there.
I've never seen such a bull **** exchange policy. The rep who reset the phone when it wouldn't start told me to stop installing too many android apps and blamed me for the problem, of course I was running factory stock.
A few years ago I bought a defective phone from tmo, all I did was called and told them, and they had a new phone waiting for me at the store when I came in. Has anyone else had to deal with this ****ty sprint customer service or is it just me?
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Just to give the other side of this (ie the store)
It does suck that you have a bad device and resetting it is the protocol first. But there are a lot of people who will buy android phones, take them and load every app they can fit on, then come back for exchanges. "My phone doesn't work etc etc."
They will keep doing this endlessly simply because they don't know how to use the phone properly. Doing a reset on these phones fixes the problem 90% of the time, so the stores do this first to cut down on wasted devices, time and money.
I understand that you probably don't fall into that category, but, as with everything else in the world, the bad apples spoil the pie. Hope thy get that straightened out for you soon
What I did was called customer service and told them about a problem I was having, although when I took my phone to the sprint store PRIOR to me calling CS, they said there was nothing they could do, or would do for that matter. So I called CS, and they emailed me a invoice, telling the sprint store what, and how to give me the excange. Then I went to the sprint store with the invoice in hand, and they HAD to give me my replacement Evo 3D. I was within my 30 days.
Sent from my SPH-D700 using XDA Premium App
See my thread here:
http://forum.xda-developers.com/showthread.php?t=1182917
Im going thru the same issue. My third EVO is being sent to me on Monday.
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poweroutlet said:
Yeah, I'm not at all happy with coming to sprint from T mobile so far. Sprints 3g is also a joke compared to HSPA on T mobile. I'm willing to overlook all these things if they'd just give me a damn phone that isn't broken.
I'm surprised that everyone else around here is able to exchange the phone so easily but the guys I'm dealing with are making it a huge pain. Maybe I just got unlucky with the sprint store around here.
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I came from tmobile and everything about sprint is better! Better phones, faster web and by far the best customer service I've ever had from any carrier! Go ahead and go back to tmobile! Les people to hog this network!
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I am sorry that you have to go through this crap, as people said i would call cs. I had to exchange my device twice at the sprint store, the first time was mainly because of network speed and battery life, after i waited 2 hours for the techs they couldn't find anything wrong except when i did a speed test my phone got way slower dl speed then another phone at the same sprint store. so the rep exchanged the product, the second time my phone was acting u, kind of like your, freezing, screen shutting off, and other things. after a few factory resets my phone would still not act right. so the next time it froze i just brought it in, frozen and explain that i already tried the factory reboot a few times - they had no problems exchanging my phone. I recommend that next time your phone freezes you just bring it in, this way they are able to see the problem themselves.
sniperkill said:
What I did was called customer service and told them about a problem I was having, although when I took my phone to the sprint store PRIOR to me calling CS, they said there was nothing they could do, or would do for that matter. So I called CS, and they emailed me a invoice, telling the sprint store what, and how to give me the excange. Then I went to the sprint store with the invoice in hand, and they HAD to give me my replacement Evo 3D. I was within my 30 days.
Sent from my SPH-D700 using XDA Premium App
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^^^ This.
Stores suck for customer service, but if you call CS they are monitored for their CS and usually will do whatever it takes to make you happy, within reason of course. I would make the call and they should take care of you.
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I came from T-Mobile also and aside from the faster 3g Speeds, I could not be happier with sprint, the service is awesome and I have always gotten credit/discounts/ free airwaves/exchanges and whatever else from the rententions team, They do there very best to help out, If you get a rep that you can barely understand .. ask to be transfer to account services and you will get all the help you need... I couldnt never get that service with T-Mobile even after 7 years of being a great customer ... Yes CDMA/WIMAX is far from perfect but I would not want to be anywhere else...
What I would recommend is going to the sprint store, cancelling the upgrade and returning the phone, then go buy the phone at radioshack or bestbuy. i work for radioshack and if a customer had a real issue with the phone, our store would replace it until it worked properly.
I had the same problem with random reboots, about 5 times the first week. I took it back and they replaced it right then. You have to find the one intelligent person that works there and only deal with them. (I choose to believe there is at least one at each store) I have been blatantly lied to, downright scammed, and treated like **** by so many dumb-ass incompetent in-store reps that I wouldnt believe anything they say. Just keep trying different reps/stores til they exchange it.
Aside from the in-store reps I am a happy sprint customer.
blaz4me said:
What I would recommend is going to the sprint store, cancelling the upgrade and returning the phone, then go buy the phone at radioshack or bestbuy. i work for radioshack and if a customer had a real issue with the phone, our store would replace it until it worked properly.
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CAn't say I agree with this. If you are within your 30 days still, then I would recommend doing what the other guy did above and get the invoice printed off and going to a corporate and not a repair store to get it exchanged. Its really a toss up in which results you may get, but more corporate stores are made to listen to what CS has to say and the results they can pull up.
Maybe its just me, but my sprint customer service experiencE has been great. They always fix my problems without any fuss.
Sent from my PG86100 using Tapatalk
About the whole TMO vs sprint thing. I'm not bashing sprint as a whole. Obviously they have attractive pricing, the best data plans (actually unlimited), solid coverage, etc. I'm just saying my T mobile customer service experience was far superior to what I have seen so far. In the past sprint was known to have the worst CS for sure. I've heard they have improved a great deal recently, of course I have yet to see it.
Tomorrow I will contact sprint CS directly and not the store and see what they can do. If CS can't just get me a replacement, then I may have no other option then to go to a repair center, which is frankly absurd considering this is a brand new phone and the sales reps themselves have seen my phone malfunction right before their eyes even after the factory reset.
I guess one way or another I will get a new Evo 3d and I hope the new one will just work right so I can get back to enjoying the phone. I've had over 7 reboots in the last 3 hours with this phone, its unbearable at this point.
Hi, all.
I'm a recent Galaxy Note convert. Migrated from years of glitchy and crap service from Sprint, and also a defective HTC EVO 3D. I absolutely LOVE my Note in ceramic white. However, I have had a couple of initial teething issues that I don't know are actual "problems," or just what to expect with a new Android device.
My Note is pretty much flawless most of the time, but there are instances where I've had random reboots, prolonged freezing up of the device (like when selecting certain live wallpapers and customizing their effects), and other times when transitioning from one program to the homescreen, and my phone will lag up and the icons will disappear off the screen and slowly reload a few icons at a time until everything is there, again. Also, I just realized that sometimes when I have alarms set to go off, they won't wakeup my screen. The alarm will go off but the screen will remain off. Other times the alarm will wakeup my device and turn the screen on.
So, my question is... should I be concerned and demand a new phone from Best Buy Mobile, or are these normal issues and nothing to really worry about? When I went to Best Buy, yesterday, to try and get a new phone, they were really apprehensive about it. They told me that AT&T would not allow them to replace the phone if the issues couldn't be replicated in the store (of course!). The rep did say some valid things to me about what could be causing the issues, but the whole random rebooting thing is what really has me concerned. He told me the phone was so new and that software updates have really came out yet to address any type of initial issues. Do you all agree or should I really try to get a new device??
Thanks in advance for any help.
I would get it replaced. I have not had a random reboot in both the stock rom and the SauROM custom rom. I know many others here, do not have random reboots. Something is definitely wrong hardware wise.
No random reboots or freezing on mine.
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If you're getting random reboots on stock rom with no OC, then definitely go and demand a new phone. This sounds like faulty hardware. I've never had a random reboot, even though I am undervolting and OC'd to 1.83Ghz.
tenderchkn said:
If you're getting random reboots on stock rom with no OC, then definitely go and demand a new phone. This sounds like faulty hardware. I've never had a random reboot, even though I am undervolting and OC'd to 1.83Ghz.
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keilbaca said:
I would get it replaced. I have not had a random reboot in both the stock rom and the SauROM custom rom. I know many others here, do not have random reboots. Something is definitely wrong hardware wise.
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Thanks for the advice. Yes, I am running stock ROM. So now it seems like I'm having two problems... the first being that literally no store in my immediate area has anymore ceramic white Notes in-stock and the second being the unwillingness of BB Mobile reps to replace the phone. Today ends my 14-day trial with AT& (even though I have 30-days to make a final decision) and I'm limited on how much I can do today due to an engagement I must attend, tonight. Does anyone have anymore suggestions on what I can or should do? Thanks for much for helping me sort through this. I knew that random reboots didn't sound right.
tenderchkn said:
If you're getting random reboots on stock rom with no OC, then definitely go and demand a new phone. This sounds like faulty hardware. I've never had a random reboot, even though I am undervolting and OC'd to 1.83Ghz.
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When u overclock do you notice the phone grtig hotter than when you don't?
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keilbaca said:
I would get it replaced. I have not had a random reboot in both the stock rom and the SauROM custom rom. I know many others here, do not have random reboots. Something is definitely wrong hardware wise.
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Agree.
The other stuff you mention (laggy screen transitions and such) seems to be par for the course where just about any Samsung Galaxy phone is concerned, to differing degrees on different devices, but there's zero reason why a brand new device should be locking up and powering off on you, unless there's more to the story.
In either case, dump it and get a new one.
ryandelman said:
Agree.
The other stuff you mention (laggy screen transitions and such) seems to be par for the course where just about any Samsung Galaxy phone is concerned, to differing degrees on different devices, but there's zero reason why a brand new device should be locking up and powering off on you, unless there's more to the story.
In either case, dump it and get a new one.
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Thanks. There's no more to the story. Haven't really played around with the phone much or modified anything. Anything modifications I've done have been 100% stock. I guess I'll have to try and get the black/blue Note and before my 30-days or up, hope to swap it out for another ceramic white. Considering this wasn't my fault and BB gave me the run-a-round.
Do what you have to do, but get that sucker replaced. If you have to raise your voice with them and tell them they sold you faulty hardware and you want a replacement or a full refund. If they say no, tell them to get their boss, if that person says no, tell them to get their boss. Eventually they will say their boss is not there, at that point tell them to get the DM (district manager) on the phone. Someone will bend and give you want you deserve, that's the whole point of a return policy. Honestly if they did absolutely ANYTHING but give me what I wanted with a smile on their face, I would demand a refund as they have not erned my money. Take that refund and go to an ATT store or go online and buy that phone. I have had to take the "get your boss" route several times when they tried to give me the run around and I know I'm right. Once someone tried to tell me that they wern't aloud to call/contact their DM (this was a radio shack), so i found called another radio shack and just asked "whos your DM...ok and I need to contact him, can I have a number" and about 5 minutes of hold I had their number and called him directly to tell him the BS I was dealing with. At some point you will get the guy who isnt taking the return personally and knows his job is to smooth this crap out, simple as that.
Chief Geek said:
Do what you have to do, but get that sucker replaced. If you have to raise your voice with them and tell them they sold you faulty hardware and you want a replacement or a full refund. If they say no, tell them to get their boss, if that person says no, tell them to get their boss. Eventually they will say their boss is not there, at that point tell them to get the DM (district manager) on the phone. Someone will bend and give you want you deserve, that's the whole point of a return policy. Honestly if they did absolutely ANYTHING but give me what I wanted with a smile on their face, I would demand a refund as they have not erned my money. Take that refund and go to an ATT store or go online and buy that phone. I have had to take the "get your boss" route several times when they tried to give me the run around and I know I'm right. Once someone tried to tell me that they wern't aloud to call/contact their DM (this was a radio shack), so i found called another radio shack and just asked "whos your DM...ok and I need to contact him, can I have a number" and about 5 minutes of hold I had their number and called him directly to tell him the BS I was dealing with. At some point you will get the guy who isnt taking the return personally and knows his job is to smooth this crap out, simple as that.
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Thanks for the excellent response. I just returned from the BB Mobile store I purchased my Note from. Even though I was told BEFORE I came that they had ONE ceramic white Note left... when I got there, I was told not only did they not have anymore white Notes (and haven't had any for a few days) but they were completely sold out of black Notes. I was then told to "factory reset" my phone, as a "be all to end all" solution. I feel so exhausted. I'm scared to ask for a refund and then go to an AT&T store and AT&T tells me they won't approve me for a line of service. I know it's most likely improbable that will happen, but you never know. I just don't want to be locked into a contract and then they have the ultimate freedom to not work with me. But what you said makes a lot of sense. I wish you had posted your response before I went to the BB Mobile store. I really don't want to take a second trip there, tonight.
Dr. Evo said:
Thanks for the excellent response. I just returned from the BB Mobile store I purchased my Note from. Even though I was told BEFORE I came that they had ONE ceramic white Note left... when I got there, I was told not only did they not have anymore white Notes (and haven't had any for a few days) but they were completely sold out of black Notes. I was then told to "factory reset" my phone, as a "be all to end all" solution. I feel so exhausted. I'm scared to ask for a refund and then go to an AT&T store and AT&T tells me they won't approve me for a line of service. I know it's most likely improbable that will happen, but you never know. I just don't want to be locked into a contract and then they have the ultimate freedom to not work with me. But what you said makes a lot of sense. I wish you had posted your response before I went to the BB Mobile store. I really don't want to take a second trip there, tonight.
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I understand man, its a chore to deal wit hthis crap. I do not know how the deal between ATT and BB works, but if you have a ATT store around maybe give them a call and tell them about what your dealing with, or hell call ATT customer service and tell them that they sold you a defective phone and you're just trying to get a new one. Wiping may actually help, but who knows. Your on a time crunch, I'd be more aggressive with every passing day. Maybe someone here can shed some light on the relationship between the two entities and if there is anything ATT can do.
Chief Geek said:
I understand man, its a chore to deal wit hthis crap. I do not know how the deal between ATT and BB works, but if you have a ATT store around maybe give them a call and tell them about what your dealing with, or hell call ATT customer service and tell them that they sold you a defective phone and you're just trying to get a new one. Wiping may actually help, but who knows. Your on a time crunch, I'd be more aggressive with every passing day. Maybe someone here can shed some light on the relationship between the two entities and if there is anything ATT can do.
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Thanks again for all of your help. I was actually thinking about calling AT&T and saying what you suggested. I think I'll give them a call when I'm done with my engagement. Again, I appreciate all of your help and suggestions.
Sent from my SAMSUNG-SGH-I717 using xda premium
tenderchkn said:
If you're getting random reboots on stock rom with no OC, then definitely go and demand a new phone. This sounds like faulty hardware. I've never had a random reboot, even though I am undervolting and OC'd to 1.83Ghz.
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A little off topic, but what did you undervolt to? I am running at 1.83ghz right now, and am curious what you undervolted to. Anything to save a little heat from forming and battery life for this thing
*UPDATE* So I just got off the phone with AT&T customer service. Now, grant it, this is only my second experience dealing with AT&T customer service and they were probably bending over backwards for me because I am not a customer locked to contract... but I have a very pleasant and satisfying experience with AT&T. Not the horror stories I've heard online. I talked to two different reps, one regular rep and another in the warranty dept, and both were helpful, knowledgeable, and shutdown all of the lies Best Buy had told me.
Both reps said they had no idea why BB was being asses about giving me a new phone. The rep in the warranty dept went much further, and apologized to me for all of the troubles they put me through ... and specifically stated that she had no idea why BB didn't simply give me a brand new phone, as that's the whole reason AT&T has the 30-day buyers remorse policy. She said it didn't matter what the reason was for my wanting a new phone, I am still covered under the 30-day policy, and BB should have simply given me a brand new replacement phone.
The final recommendation was since I technically bought my phone from BB, normally the policy would be I would have to get BB to honor AT&Ts policy and give me a new phone. But, because of all of the lies and run-a-round, AT&T recommended I go to an actual AT&T Store and they should pretty much be able to give me a new Note. AT&T setup a time to call me on Monday, to find out if I was able to get a replacement phone. They notated my account, and they said that if for some reason I wasn't able to get a new phone at the AT&T Store, the warrant dept would send out a new phone to me. A bit of a hassel, but overall it seems like my issue will be resolved (I hope!).
Dr. Evo said:
*UPDATE* So I just got off the phone with AT&T customer service. Now, grant it, this is only my second experience dealing with AT&T customer service and they were probably bending over backwards for me because I am not a customer locked to contract... but I have a very pleasant and satisfying experience with AT&T. Not the horror stories I've heard online. I talked to two different reps, one regular rep and another in the warranty dept, and both were helpful, knowledgeable, and shutdown all of the lies Best Buy had told me.
Both reps said they had no idea why BB was being asses about giving me a new phone. The rep in the warranty dept went much further, and apologized to me for all of the troubles they put me through ... and specifically stated that she had no idea why BB didn't simply give me a brand new phone, as that's the whole reason AT&T has the 30-day buyers remorse policy. She said it didn't matter what the reason was for my wanting a new phone, I am still covered under the 30-day policy, and BB should have simply given me a brand new replacement phone.
The final recommendation was since I technically bought my phone from BB, normally the policy would be I would have to get BB to honor AT&Ts policy and give me a new phone. But, because of all of the lies and run-a-round, AT&T recommended I go to an actual AT&T Store and they should pretty much be able to give me a new Note. AT&T setup a time to call me on Monday, to find out if I was able to get a replacement phone. They notated my account, and they said that if for some reason I wasn't able to get a new phone at the AT&T Store, the warrant dept would send out a new phone to me. A bit of a hassel, but overall it seems like my issue will be resolved (I hope!).
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Good stuff. I really dislike Best Buy and everything that they do... this is just another knife in the chest for them.
I'm glad you got everything sorted out.
keilbaca said:
Good stuff. I really dislike Best Buy and everything that they do... this is just another knife in the chest for them.
I'm glad you got everything sorted out.
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Yes, I'm getting to that point, too. And it doesn't help they usually employ riff-raff trash around my area. I am calling BB during normal business hours to cancel my insurance with them. I've spent like $1,500 with them in the last year or so and another $350+ with getting the Note, and to be lied to over some B.S., just has me really soured. I would rather just have my insurance through AT&T.
Hate to hear all that mess...best buy mobile is going further and further down hill. Att was right...best buy should have replaced the phone. If they had none they should have secured one by order or sent you to a store that had one. Even if you were out of the 30 days the insurance would have covered you.
On a positive note, glad to see ya! I remember seeing you around the evo threads back when I had one
Dr. Evo said:
Yes, I'm getting to that point, too. And it doesn't help they usually employ riff-raff trash around my area. I am calling BB during normal business hours to cancel my insurance with them. I've spent like $1,500 with them in the last year or so and another $350+ with getting the Note, and to be lied to over some B.S., just has me really soured. I would rather just have my insurance through AT&T.
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00mred00 said:
Hate to hear all that mess...best buy mobile is going further and further down hill. Att was right...best buy should have replaced the phone. If they had none they should have secured one by order or sent you to a store that had one. Even if you were out of the 30 days the insurance would have covered you.
On a positive note, glad to see ya! I remember seeing you around the evo threads back when I had one
Sent from my SAMSUNG-SGH-I717 using XDA App
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Hiya! Thanks for remembering moi lol. AT&T wasn't at all flattered that BB tried to throw them under the bus. I was fully expecting AT&T to confirm what BB had told me, but to my surprise, they said I was entitled to a new phone and should have been given one. I ended up going to a Best Buy Mobile outlet and an actual Best Buy Store. They all claimed they were fresh out of any Notes. One of them told me they had one in-stock, but when I got there, I was immediately told that was incorrect and they had no more. Called another BB in my area, they were supposedly fresh out, too. If there's any good news from all of this, it's that the Note must apparently be extremely popular! Either that or Samsung shipped very limited quantities. At any rate, I can't wait til BB customer service center opens, so I can cancel my insurance with them. I'm also taking back my Galaxy Tab to BB. I've barely used it since getting the Note. If I do decide I need a tablet, I'll see what the Galaxy Note 10.1 is all about.
awesome news man! Glad we were able to get you straightened out. This right here is the whole reason behind XDA. People coming together to help each other out. I am doing battle with AT&T right now myself. My situation is with my discount. I qualify for a stack of different discounts (can only have one though) and Everytime they "fix" my account I end up gettings texts telling me to call this number and verify my discount. When I call they tell me they need me to send them more paperwork. Im still in my 30day window, but barely, so I'm going down to the store tonight with box and receipts and telling them to have it fixed while standing there or refund me, no other options, no wait and see if this worked, no email BS. Either it works or it doesnt, simple as that. Im hoping I'll still be around this forum with my note and not another section of XDA with a new carrier.
Chief Geek said:
awesome news man! Glad we were able to get you straightened out. This right here is the whole reason behind XDA. People coming together to help each other out. I am doing battle with AT&T right now myself. My situation is with my discount. I qualify for a stack of different discounts (can only have one though) and Everytime they "fix" my account I end up gettings texts telling me to call this number and verify my discount. When I call they tell me they need me to send them more paperwork. Im still in my 30day window, but barely, so I'm going down to the store tonight with box and receipts and telling them to have it fixed while standing there or refund me, no other options, no wait and see if this worked, no email BS. Either it works or it doesnt, simple as that. Im hoping I'll still be around this forum with my note and not another section of XDA with a new carrier.
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I hope you get this sorted out. Discounts are a huge thing. I don't even know if I qualify for any discounts. With Sprint, they made it sort of obvious to find out what discounts I was eligible for. Doesn't appear to be the same with AT&T. I guess I'd have to do my own homework.
wanted to do a little poll to see who was successful in trading in their prime for an infinity
I did today and was success , return at my local best buy and I'm getting my infinity next week, just go straight to the customer service and let them know u have a wifi problem and u still have manufacturer warranty, good luck
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erick0423 said:
I did today and was success and I'm getting my infinity next week, just go straight to the customer service and let them know u have a wifi problem and u still have manufacturer warranty, good luck
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what? asus is trading primes for tf700?
mythoc said:
what? asus is trading primes for tf700?
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Click to collapse
No I meant at bestbuy
Sent from my GT-P3113 using Tapatalk 2
erick0423 said:
No I meant at bestbuy
Sent from my GT-P3113 using Tapatalk 2
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Click to collapse
grrrrrr
Tapatalked from SGS2 CM9+Siyah
mbucks911 said:
wanted to do a little poll to see who was successful in trading in their prime for an infinity, maybe xda will make a dedicated tf700 thread
Click to expand...
Click to collapse
If you mean Tf700 forum, there already is one...
And I took mine back successfully. Asked for it to be serviced for GPS, WiFi, and random reboots and green dead camera and when the GS agent was typing the info in to create a service ticket he said it was not able to be serviced, at that point I asked for an exchange. Since they no longer carry the Prime, they returned my Prime to a gift card which I used to order the TF700.
id10terrordfw said:
If you mean Tf700 forum, there already is one...
And I took mine back successfully. Asked for it to be serviced for GPS, WiFi, and random reboots and green dead camera and when the GS agent was typing the info in to create a service ticket he said it was not able to be serviced, at that point I asked for an exchange. Since they no longer carry the Prime, they returned my Prime to a gift card which I used to order the TF700.
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Click to collapse
i dont think there is if there is one could you link to it? i can only find the tf201 and the tf300t, no tf700
nvm just found it it doesnt show up when searching you have to go to all devices http://forum.xda-developers.com/forumdisplay.php?f=1661
I'm in.. thanks to this forum.. would have never tried.. glad I held off on that RMA.. so cool...
wow, really jealous of you guys out there whose able to exchange their units.. i think mine is hopeless?
Managed to do it earlier today after a lot of hassle.
Walked in, went right to customer service. The guy there seemed very willing to help me, but the manager had nothing positive to say to me. She said that geek squad couldn't replicate my wifi issues (even though it was at half signal with their router like 20 feet away with no walls in between), so I said that the GPS didn't work at all. That could be confirmed. She then said that ASUS recalled the Prime and I need to do it through them. I argued that this wasn't the case and I shouldn't have to deal with ASUS at all and stood my ground for about 45 minutes before she finally caved and I was able to order an infinity.
SO not easy to convince them to see it my way, but it worked!
markbraggs said:
Managed to do it earlier today after a lot of hassle.
Walked in, went right to customer service. The guy there seemed very willing to help me, but the manager had nothing positive to say to me. She said that geek squad couldn't replicate my wifi issues (even though it was at half signal with their router like 20 feet away with no walls in between), so I said that the GPS didn't work at all. That could be confirmed. She then said that ASUS recalled the Prime and I need to do it through them. I argued that this wasn't the case and I shouldn't have to deal with ASUS at all and stood my ground for about 45 minutes before she finally caved and I was able to order an infinity.
SO not easy to convince them to see it my way, but it worked!
Click to expand...
Click to collapse
lol the first store i went to refused to do anything because i went strait to geek squad and asked for a repair and i dont have adh, so they said the only thing i could do was send it to asus. i never mentioned asus's warranty or anything. then i called two different best buys, and did the same thing by asking strait away to talk to geek squad, neither of them could do anything either. then i went to another best buy and went to customer service, they took NO convincing at all and the person i talked to said that they already knew about this problem and that they were instructed by best buy to do an exchange/store credit. they took it in without even testing the problem. im unlocked and i think i was running cm10 preview and i had twrp. they didnt even bother to look at the tablet, they just took the box right out of my hands and told me i could pick anything i wanted from the store or get a store credit, so i asked for an infinity and now its coming between august 2-6. you just have to talk to the right people
so are we saying you don't need the adh to do a best buy exchange if you bought yours at best buy?
neo1738 said:
so are we saying you don't need the adh to do a best buy exchange if you bought yours at best buy?
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Click to collapse
i and others were able to yes. if they say no just keep trying
I purchased my Prime Christmas Day. For those who were able to exchange for a Prime, how long ago did you purchase your device? Would it still be possible to walk into Best Buy and attempt to exchange for a TF700 Infinity? Any suggestions on what I should specifically say to Best Buy if I can? Thanks for any help!
Edit! : I found my answer by searching through various exchange threads. I read another post that said to mention that Best Buy has a policy to honor the manufacturers warranty. Make sure this is noted if they try and make you RMA to Asus. Say you bought it from Best Buy, not from Asus and they should be the ones toffix the issue.
I'd like to hear from some of the people who voted unsuccessful. 10 people, and none have posted how it went down or anything.
BrianMigs said:
I purchased my Prime Christmas Day. For those who were able to exchange for a Prime, how long ago did you purchase your device? Would it still be possible to walk into Best Buy and attempt to exchange for a TF700 Infinity? Any suggestions on what I should specifically say to Best Buy if I can? Thanks for any help!
Edit! : I found my answer by searching through various exchange threads. I read another post that said to mention that Best Buy has a policy to honor the manufacturers warranty. Make sure this is noted if they try and make you RMA to Asus. Say you bought it from Best Buy, not from Asus and they should be the ones toffix the issue.
Click to expand...
Click to collapse
id say go for it. dont wait. this luck of the draw could change anytime. you will be pissed if it ends and you miss the opportunity.
BrianMigs said:
I purchased my Prime Christmas Day. For those who were able to exchange for a Prime, how long ago did you purchase your device? Would it still be possible to walk into Best Buy and attempt to exchange for a TF700 Infinity? Any suggestions on what I should specifically say to Best Buy if I can? Thanks for any help!
Edit! : I found my answer by searching through various exchange threads. I read another post that said to mention that Best Buy has a policy to honor the manufacturers warranty. Make sure this is noted if they try and make you RMA to Asus. Say you bought it from Best Buy, not from Asus and they should be the ones toffix the issue.
Click to expand...
Click to collapse
Did you order online? Do you still have the packing/return slip? I did and that's what I brought in (along with a printout of the invoice receipt from BB.com just in case).
Went to Customer Service line to report GPS/Wifi issue with device requesting an exchange, and I was quickly directed to Geek Squad, the Geek Squad will try to tell you that it doesn't have GPS and that no reads is because it depends on Wifi. You push back that GPS is main requirement for Google's Android OS. You then show him the Google Maps and it's Navigation and how it will show searching for GPS. Get that GPS Test app out and run that and show him how the Prime doesn't pull in any GPS reads. If you have a smart phone load that GPS Test app on that device and show the Geek Squad guy how the GPS pulls in just fine.
Then hit him with the Wifi issues, show him how you barely get 4 full bars, show him how the Prime slows and lockups, gets ANR messages. He will be looking at your tablet and will likely be seeing exactly what you're describing.
That's what I did yesterday. He mumbled to himself and the customer service rep about a manufacture warranty and sent me back to the customer service girl and I got my store credit. (I never had to mention anything about manufacture warranty, so I wouldn't even go in saying it, they know) :good:
Remember: NO FEAR, NO SURRENDER!!
Tried unsuccessful today to exchange my prime. Customer service took it straight to the geek squad. They played with it, walked around the store streaming youtube via the app and through the browser. Acknowledged the app was laggy, but it worked good in browser.
Sent from my Transformer Prime TF201 using xda app-developers app
Got_Nukes said:
Tried unsuccessful today to exchange my prime. Customer service took it straight to the geek squad. They played with it, walked around the store streaming youtube via the app and through the browser. Acknowledged the app was laggy, but it worked good in browser.
Sent from my Transformer Prime TF201 using xda app-developers app
Click to expand...
Click to collapse
Then report other issues that are more verifiable, such as I/o performance.
Sent from my Nexus 7 using xda premium
My friend bought a Droid DNA with a dead pixel in the screen. I told her that she should exchange it because that it is not normal. She went to the Verizon store and they said that it was not a big enough of a deal so they would not exchange it for the same phone but only exchange it for a different phone with a 35 dollar restocking fee. So she ended up getting a Samsung Note 2 which costs more, she does not really like, and has a yellow screen tint issue. Any suggestions?
Yeah, call Verizon and tell them how awful the experience was, and that you bought a cutting edge device that is not 100% functional. You aren't dissatisfied with the phone - you're dissatisfied with this model's bad screen.
They couldn't restock the one you have now anyway, because it's faulty.
Not to argue, but most companies have an "exceptable tolerance" for dead pixels on a screen, i.e. there has to x amount dead within a given space ( size of a dime for instance).
Sent from my HTC6435LVW using Tapatalk 2
Could you actually see one dead pixel on this screen? Not being sarcastic, just curious.
Best bet is to call customer service. Since she accepted the Note for a replacement it might be a little difficult to get a new DNA back. It could take talking with a supervisor because she is on her second phone but I think if she explains the situation they'll work with her. It just depends on who you get on the line.
Agreed. Call customer service and express how ANGRY and Disappointed she is that she didn't get a phone she REALLY wanted in perfect working order. And that she didn't really want the Note2 that was pushed on her by the (unscrupulous) salesperson. If the initial contact doesn't do what you want, escalate it to a supervisor. Can't hurt!
Do exactly what rfarrarh said. I have several VZW employees that are my friends (including my best friend and daughters god father) and they are floored at this experience of yours. Make sure to say that the salesman pushed her to the Note 2. And, as always, threaten to leave VZW for another carrier. One dead pixel is enough to return the phone as a faulty device covered by the warranty (not to be confused with the insurance). Just complaining about poor customer service as well should be enough to get this situation resolved.
Sent from my HTC6435LVW using xda premium
Verizon is one of the worst companies I have ever dealt with. Keep calling CS until you get a rep that helps you. I have had to call in three or four times before getting someone to actually help me.
why all the verizon hate I work at verizon wireless and I did a exchange today for a customer with a dead pixel on the dna and I had to use a magnifying glass to really see it in the store. So much hatred towards verizon do people realize if you going in all pissed it doesn't help be nice and tell us the issue and most reps would be happy to help.
greekmanx said:
why all the verizon hate I work at verizon wireless and I did a exchange today for a customer with a dead pixel on the dna and I had to use a magnifying glass to really see it in the store. So much hatred towards verizon do people realize if you going in all pissed it doesn't help be nice and tell us the issue and most reps would be happy to help.
Click to expand...
Click to collapse
Nothing from this story makes it sound like she did that - if she had to be convinced she should exchange it, I doubt she was both upset and outgoing enough to walk in being *****y toward them. Not that it isn't possible, I just wouldn't jump to that conclusion.
Don't you get 14 days to return and call off the upgrade? If so she should do that and get the dna at another verizon or a retailer.
flaring afro said:
Nothing from this story makes it sound like she did that - if she had to be convinced she should exchange it, I doubt she was both upset and outgoing enough to walk in being *****y toward them. Not that it isn't possible, I just wouldn't jump to that conclusion.
Don't you get 14 days to return and call off the upgrade? If so she should do that and get the dna at another verizon or a retailer.
Click to expand...
Click to collapse
yes you get 14 day return policy with a 35 dollar restock fee and only 1 exchange is technically allowed. If I were her I would call CS *611 and talk to them at this point most stores cannot and will not help unless you go to a manager and get an exception and that depends on the manager. sucks people have bad experiences in stores I mean I am sure it happens just hate to hear people say verizon is the worst when I know that is not true. anyway that is my 2 cents.
Also I want my DNA but I have to wait so at least you guys could all get one and experience it I can only play with one in my store.
greekmanx said:
yes you get 14 day return policy with a 35 dollar restock fee and only 1 exchange is technically allowed. If I were her I would call CS *611 and talk to them at this point most stores cannot and will not help unless you go to a manager and get an exception and that depends on the manager. sucks people have bad experiences in stores I mean I am sure it happens just hate to hear people say verizon is the worst when I know that is not true. anyway that is my 2 cents.
Also I want my DNA but I have to wait so at least you guys could all get one and experience it I can only play with one in my store.
Click to expand...
Click to collapse
This thread doesn't seem to have much Verizon hate in it in my opinion. I'm lucky to have a Verizon store where are all the employees are nice. And if I'm correct I believe that was AT&T who was just rated as having the worst customer service for phone carriers for the second year in a row.
Sent from my HTC6435LVW using xda premium
Try going into a sprint store and see how well that goes for you... You'll be running back to Verizon. Most of sprints in store employees are dumber then a bag of rocks and too arrogant to bother trying to understand an issue or actually help you. I would suggest going to another Verizon store or calling cs. My limited experience with Verizon has been nothing but positive thus far.
I believe the standard procedure at a Verizon store is to first try to talk you out of your request. In your example by claiming that a dead pixel is not a big deal. All you have to do is simply insist that for you it is a big deal and you want the phone exchanged. After that they say that although they still disagree about the dead pixel, they will exchange the phone anyway because of their satisfaction guaranteed type policy.
I went through this four times (yes, it was somewhat painful) last week. Basically went to one store to exchange my wife's phone, they did not have the DNA, went to the store where I bought it, they just ran out of DNA's, finally got it done at the third store. The next day I exchanged my own phone also at that same store (with the same clerk). So maybe it counts as three times.
My wife's phone made a popping sound with the back cover if you pressed it, that bothered me. Did not bother any of the Verizon reps, some even claimed they could not hear it. After some pondering, and my insistence that regardless of what they thought or heard, I was not happy with the phone, all agreed to exchange it (and in two cases sent me to the next store to get that new phone).
My phone had a *really* recessed power button. I almost had to use a finger nail to press it. My wife's, as a point of reference, was much better. Same story with the VZ rep. He thought the button was fine, but I told him that it definitely was not fine for me. Got it exchanged. He looked almost offended the entire time he was swapping the phones, the second time now, but got it done nevertheless. After I thanked him he even made the point that this was not a big deal, as long as it makes me, the customer, happy.
Given the number of tries here, a trend has clearly developed. Hope this helps people deal with the exchanges.
Sent from my HTC6435LVW using Tapatalk 2
isn't verizon policy that you can just take back the note 2? Tell them you are not happy and you are going to go back to your old device. Then call customer care and tell them that you are leaving as soon as your contract is up unless they get you the DNA.
I would not try at the store since they get commision for the device.
nrfitchett4 said:
isn't verizon policy that you can just take back the note 2? Tell them you are not happy and you are going to go back to your old device. Then call customer care and tell them that you are leaving as soon as your contract is up unless they get you the DNA.
I would not try at the store since they get commision for the device.
Click to expand...
Click to collapse
You can only do that once. Technically, the DNA to Note was that one shot. That is how they look at it in the stores anyway.
If your friend was within the 14 day period, the employees at the store can't tell her ****. Your friend got screwed, and I would file a complaint right away!
I too found a dead pixel, but honestly its not that big of a deal, and nobody other than me would ever notice it and I only notice it when I look for it. Think about it, its literally 1 in 2,073,600 pixels, I think ill get over it.
adrynalyne said:
You can only do that once. Technically, the DNA to Note was that one shot. That is how they look at it in the stores anyway.
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Click to collapse
That's why she has to say that she was pushed into the Note 2 by the sales Rep (which is what sounds like happened). The Note 2 is $100 more, which looks really bad on the reps part. My VZW friends tell me that if she talks to a supervisor it will be fixed. Especially if she files a complaint. I mean you buy this new product that's top of the line and you find a defect in it and they won't replace it. By pushing the higher price device taking advantage of a persons desperation.
Sent from my Nexus 7 using Tapatalk 2
str8upx said:
Try going into a sprint store and see how well that goes for you... You'll be running back to Verizon. Most of sprints in store employees are dumber then a bag of rocks and too arrogant to bother trying to understand an issue or actually help you. I would suggest going to another Verizon store or calling cs. My limited experience with Verizon has been nothing but positive thus far.
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Click to collapse
I think that might be more regional than anything else. Where I'm at, it's the complete opposite. It's the Verizon guys that give you attitude while the Sprint guys are polite and understanding.
Well, I read about trade in problems but didn't think it would happen to me. I traded in my iPhone 7 Plus at samsung.com for $300 and just got word that it hasn't been accepted because either it won't turn on or I didn't reset the device. I have video evidence of the device turning on to original factory condition, but I do NOT want to deal with this! The worst part about all this is that they received the device over a month ago, and now they're telling me it won't turn on? What did they do with it for the last month?
Anyway, just wanted to rant for a second. In the long run, it isn't a huge deal, but I will absolutely never buy from Samsung again. I may even get rid of my s10 and keep my iPhone 7 that they send back, assuming it is still in the condition I sent it in.
Edit: Samsung has reexamined the phone I sent in and has now approved my trade-in. Glad that's over!
That's ridiculous. Samsung doesn't know how to run a trade in program.
Sent from my Galaxy Note8
mhill1986 said:
Well, I read about the cases but didn't think it would happen to me. I traded in my iPhone 7 Plus at samsung.com for $300 and just got word that it hasn't been accepted because either it won't turn on or I didn't reset the device. I have video evidence of the device turning on to original factory condition, but I do NOT want to deal with this! The worst part about all this is that they received the device over a month ago, and now they're telling me it won't turn on? What did they do with it for the last month?
Anyway, just wanted to rant for a second. In the long run, it isn't a huge deal, but I will absolutely never buy from Samsung again. I may even get rid of my s10 and keep my iPhone 7 that they send back, assuming it is still in the condition I sent it in.
Click to expand...
Click to collapse
When me and my friend ordered S8 couple of years ago and traded in a device...before long, many users were not happy about this whole trade-in process. Some people's devices were accepted and others didn't. So our first trade-in process took about a month before Samsung sent us an email accepting our phones, we were of course happy. Samsung should normally appraise trade in device within 2 weeks, but when it takes longer, than it isn't fun. This is the only time it took 4 weeks of waiting. After that I bought few S9 devices in 2018, but in different time and all of the trade in phones were accepted within 2 weeks. I believe what happens is that Samsung or the third party company gets overwhelmed with orders/trade in devices. I wonder how long the test procedure lasts...minutes/hours or days. If few minutes, then there should be no error on their part.
Do you remember when after resetting the phone you turned it off or it was still on? I am just curious to find out if battery ran out of power and if it took them a month to look at your trade in, so maybe battery depleted a bit more and needed more time to be plugged in before turning on.
Charkatak said:
When me and my friend ordered S8 couple of years ago and traded in a device...before long, many users were not happy about this whole trade-in process. Some people's devices were accepted and others didn't. So our first trade-in process took about a month before Samsung sent us an email accepting our phones, we were of course happy. Samsung should normally appraise trade in device within 2 weeks, but when it takes longer, than it isn't fun. This is the only time it took 4 weeks of waiting. After that I bought few S9 devices in 2018, but in different time and all of the trade in phones were accepted within 2 weeks. I believe what happens is that Samsung or the third party company gets overwhelmed with orders/trade in devices. I wonder how long the test procedure lasts...minutes/hours or days. If few minutes, then there should be no error on their part.
Do you remember when after resetting the phone you turned it off or it was still on? I am just curious to find out if battery ran out of power and if it took them a month to look at your trade in, so maybe battery depleted a bit more and needed more time to be plugged in before turning on.
Click to expand...
Click to collapse
In the video I took before sending in the device, I power it up, let it load to the "choose your language" screen, then power it off. It's a tough situation both for me and Samsung because while I understand they can't accept non working devices, I know it was working when I sent it in over a month ago.
They told me to send them the video I took of the device powering on. We'll see what happens.
mhill1986 said:
In the video I took before sending in the device, I power it up, let it load to the "choose your language" screen, then power it off. It's a tough situation both for me and Samsung because while I understand they can't accept non working devices, I know it was working when I sent it in over a month ago.
They told me to send them the video I took of the device powering on. We'll see what happens.
Click to expand...
Click to collapse
You can ask them to re-evaluate the phone again and that may give better results. That is what people were doing when their phones weren't accepted. They called Samsung, asked for a manager(if things didn't get resolved properly), explained the situation, gave pictures/videos and then managers/staff would try to do an appraisal again. Hope it works out for you. Yesterday I ordered S10e and picked iPhone 7 as a trade in device myself
Since Samsung never sees these phones during the inspection process you have to wonder what employee skill level Ingram Micro uses to inspect these phones. LOL, for all we know they're using part-time high school kids. Of course it's Ingram Micro in the US, but I'd imagine they use a contractor in other countries also.
Tel864 said:
Since Samsung never sees these phones during the inspection process you have to wonder what employee skill level Ingram Micro uses to inspect these phones. LOL, for all we know they're using part-time high school kids. Of course it's Ingram Micro in the US, but I'd imagine they use a contractor in other countries also.
Click to expand...
Click to collapse
Samsung is probably sending/selling trade-ins to some third party company that they have a contract with. I hope Samsung does understand that they don't need any more scandal after the Note 7 issues + in 2017 similar trade in issues that way too many users had.
mhill1986 said:
In the video I took before sending in the device, I power it up, let it load to the "choose your language" screen, then power it off. It's a tough situation both for me and Samsung because while I understand they can't accept non working devices, I know it was working when I sent it in over a month ago.
They told me to send them the video I took of the device powering on. We'll see what happens.
Click to expand...
Click to collapse
Any update on your trade in case?
Charkatak said:
Any update on your trade in case?
Click to expand...
Click to collapse
Yes, thank you. I called Samsung support and was encouraged to send an email with my video attached. I did so and told them in detail exactly what had happened--how I had sent in a working, factory-reset phone but had received an email saying that my phone wouldn't power on and was not factory reset.
Customer support promptly emailed me back saying, it says here that your phone was rejected because it won't power on and was not factory reset.
I emailed back saying, "Did you even read my email? You just told me exactly what I told you." And I explained my issue again.
They emailed me back saying they would check the phone again, and that they would not charge me in the meantime.
Edit: I edited this post to say that Samsung is not charging me while they recheck my iPhone. I initially thought they were do to some confusing wording in their email.
Now I'm waiting for them to check the phone again. We shall see.
Bummer, keep the pressure on lost Samsung support
mhill1986 said:
Yes, thank you. I called Samsung support and was encouraged to send an email with my video attached. I did so and told them in detail exactly what had happened--how I had sent in a working, factory-reset phone but had received an email saying that my phone wouldn't power on and was not factory reset.
Customer support promptly emailed me back saying, it says here that your phone was rejected because it won't power on and was not factory reset.
I emailed back saying, "Did you even read my email? You just told me exactly what I told you." And I explained my issue again.
They emailed me back saying they would check the phone again, but that I would be charged in the meantime.
Now I'm waiting for them to check the phone again. We shall see.
Click to expand...
Click to collapse
I recently purchased S10e and picked to trade in my iPhone 7. I already got the phone and on Monday my trade-in will be mailed.
mhill1986 said:
Yes, thank you. I called Samsung support and was encouraged to send an email with my video attached. I did so and told them in detail exactly what had happened--how I had sent in a working, factory-reset phone but had received an email saying that my phone wouldn't power on and was not factory reset.
Customer support promptly emailed me back saying, it says here that your phone was rejected because it won't power on and was not factory reset.
I emailed back saying, "Did you even read my email? You just told me exactly what I told you." And I explained my issue again.
They emailed me back saying they would check the phone again, but that I would be charged in the meantime.
Now I'm waiting for them to check the phone again. We shall see.
Click to expand...
Click to collapse
This is crazy, I have traded in my S7, S8 and S9 and have never had an issue but I did start taking pictures of the phone powered up just in case this happens to me.
I sincerely hope that they refund your money promptly and we should all send in complaints if they don't.
I am seriously considering going with the next Pixel due to this issue (and the slow updates)...of course Google has it's service issues too.
You would think Samsung would treat repeat customers better?
Keep us updated, please.
Good luck...
Sent from my SM-G973U1 using Tapatalk
maddie01 said:
This is crazy, I have traded in my S7, S8 and S9 and have never had an issue but I did start taking pictures of the phone powered up just in case this happens to me.
I sincerely hope that they refund your money promptly and we should all send in complaints if they don't.
I am seriously considering going with the next Pixel due to this issue (and the slow updates)...of course Google has it's service issues too.
You would think Samsung would treat repeat customers better?
Keep us updated, please.
Good luck...
Click to expand...
Click to collapse
I just checked the email again, and it actually looks like they are not charging me yet, at least until they get the chance to recheck my iPhone. I misunderstood the email; the wording was very strange because it was written by somebody who doesn't speak English as their first language. I don't mean that disparagingly--it just had some really strange wording.
Samsung support is one of the worse support I ever seen.
I had issues buying my S10e online and no one could solve or tell me why my order were being canceled if all my information and credit cards were correct. Was a real pain. I just didn't gave up because I refuse to use apple Iphone and I'd like to keep using Samsung Pay. I tried support over phone, chat and email. Their support just keep talking the same scripts and looks they don't read your email, chat or pay attention or listen/understand to what you talk. English isn't my first language and I don't feel comfortable to criticize any other no english speaker and I don't expect perfection neither. However their accent are extremely difficult to understand and sometimes we can feel they didn't understand you completely. It looks like you're talking with robots. And if you insist to talk with a manager or high level support they keep you waiting on the telephone giving you the excuse the manager is busy helping other clients until you give up. I waited more than 30 min trying to talk with one.
Terrible support. Definitely a shame. Hope some high employee could see those bad review popping up here and there and take serious steps to attend their clients better...
I'm happy to report that Samsung reexamined my iPhone and has now accepted my trade-in. While it wasn't the smoothest process, at least it ended well.
mhill1986 said:
I'm happy to report that Samsung reexamined my iPhone and has now accepted my trade-in. While it wasn't the smoothest process, at least it ended well.
Click to expand...
Click to collapse
Good deal, it most likely was finally examined by someone from Samsung and not some part-time contract worker.
mhill1986 said:
I'm happy to report that Samsung reexamined my iPhone and has now accepted my trade-in. While it wasn't the smoothest process, at least it ended well.
Click to expand...
Click to collapse
Nice, happy for you!
By the way, yesterday I did receive email from Samsung about my recent trade in as well, which was accepted successfully. This will be my 4th phone that I have traded in within 3 years
Good to see that they have at least a return option. They didn't before.
Sent from my SM-G975U using Tapatalk
I trade in my s8 recently, I flashed the most recent firmware before sending and removed twrp, root and sent it to them, a week later the email me that it was accepted but a few hours later they sent me another email saying there was a problem: "software corrupted knox1". They asked me to pay £100 in excess for the repair
garciarivan said:
I trade in my s8 recently, I flashed the most recent firmware before sending and removed twrp, root and sent it to them, a week later the email me that it was accepted but a few hours later they sent me another email saying there was a problem: "software corrupted knox1". They asked me to pay £100 in excess for the repair
Click to expand...
Click to collapse
But that's fair because you rooted the device.
Sent from my Galaxy Note8