[Q] S3 freezing or switching off - Galaxy S III Q&A, Help & Troubleshooting

In the last few days my phone has continuously been switching itself off or freezing and the only way to get it to work again is pulling the battery or resetting it. The phone is stock, running Android 4.1.2 with firmware I9300XXELLA.
I did notice the phone had switched itself off a few times before now, but now it has got to the point where its happening all the time. I've also noticed that when the phone is booting back up after the lock screen appears the message "Currently unable to download please try again later" is coming up (which I think is more than likely the problem, but when I do attempt to update the phone it says its up to date).
So far I've tried running without an SD card, clearing Touchwiz homes data and switching off auto updates but these have made no difference. If anyone can offer any help it'd be really appreciated as the last thing I want to do is exchange the phone as it can be a pain in the butt.

Tried factory reset? I would suggest flashing the same firmware using odin and see if that makes any difference beforehands.
Sent from my GT-I9300 using xda premium

xcly said:
Tried factory reset? I would suggest flashing the same firmware using odin and see if that makes any difference beforehands.
Sent from my GT-I9300 using xda premium
Click to expand...
Click to collapse
I've only ever used kies so will have to investigate Odin.
Out of curiosity is there actually a manual way to check for updates through Kies, as I can't for the life of me see how too?

If there is an update, kies would show you the next firmware details below your current one I think.
Sent from my GT-I9300 using xda premium

Hi, I'm laso getting the same issue with I9300XXELLA via Kies.
I've reset, cleared the cache and cancelled any restores but still it happening.
I'm going to downgrade to an older version to see if it resolves this.

I had to do a factory reset in the end and that fixed the problem. Still a bit annoying though as it took me a day to get everything back to how it was and like an idiot I forgot to backup my SMS messages and call history even though I had an app installed that could do it (SMS backup+).

Recommend one from ritesh or something. Works like charm every time I used it so far
Sent from my GT-I9300 using xda premium

Fixed
I wanted to test before posting but I ended up installing 4.1.1 then updating to 4.1.2 without wiping. Very strange.

As an update to this thread the problem came back even after I did a factory reset. I didn't get the unable to download error message but I did keep getting the odd freeze. However after a day of doing it the problem weirdly stopped happening and now 'touch wood' is fine again.

I also wiped cache and reset my phone running stock 4.1.2 on O2. The freezing problem seems to have gone, it's been a couple of days now and no issues. I should say that the only thing I haven't put on yet is Flash, I have a feeling it might be problematic?
Sent from my GT-I9300 using xda premium

SDS SYMPTOMS --------- Solution : http://forum.xda-developers.com/showthread.php?t=2091045

Ironically I think the reason my phone was freezing the odd time after I factory reset it was because I didn't have flash installed. After I sideloaded it the phone hasn't had any more issues (this could be a coincidence though).
Ive just ran the eMMC checker that nhariamine linked to and it says that my chip is susceptible to sudden death (VTU00M, revision 0xf1) and is an insane chip.
Does Samsung's most recent firmware address this, an if not can I get them to replace my phone even if it doesn't die?

The second day after I did a factory reset my phone froze once too and it hasn't since then(about a week) I'm still afraid of installing flash. I use Dolphin browser and I can set the user agent to iPad which loads HTML5 versions of videos etc, obviously this only works on sites that have this possibility. I guess I'm trying to wean myself of flash for now.
Sent from my GT-I9300 using xda premium

shorty_blitz said:
The second day after I did a factory reset my phone froze once too and it hasn't since then(about a week) I'm still afraid of installing flash. I use Dolphin browser and I can set the user agent to iPad which loads HTML5 versions of videos etc, obviously this only works on sites that have this possibility. I guess I'm trying to wean myself of flash for now.
Sent from my GT-I9300 using xda premium
Click to expand...
Click to collapse
Out of curiosity what does eMMC checker say about your phone when you run it?

That it's an insane chip lol I was basically preparing myself for my phone to die. Since wiping my phone it's only froze once in the last week. I still haven't installed flash.
Sent from my GT-I9300 using xda premium

Sv: [Q] S3 freezing or switching off
Zammo76 said:
In the last few days my phone has continuously been switching itself off or freezing and the only way to get it to work again is pulling the battery or resetting it. The phone is stock, running Android 4.1.2 with firmware I9300XXELLA.
I did notice the phone had switched itself off a few times before now, but now it has got to the point where its happening all the time. I've also noticed that when the phone is booting back up after the lock screen appears the message "Currently unable to download please try again later" is coming up (which I think is more than likely the problem, but when I do attempt to update the phone it says its up to date).
So far I've tried running without an SD card, clearing Touchwiz homes data and switching off auto updates but these have made no difference. If anyone can offer any help it'd be really appreciated as the last thing I want to do is exchange the phone as it can be a pain in the butt.
Click to expand...
Click to collapse
Same problem here.
Uninstalled flash to see if it helps.
Skickat från min GT-I9300 via Tapatalk 2

I have had this same issue for the past week and have just downloaded the eMMC checker and it seems I too have the phone that is susceptible to SDS.
I have noticed though that the phone only freezes when wifi is switched on though. I dont have any problems with wifi off. I downloaded lagfix from the playstore and ran that and it reduced the freezes from about 20 in a day to 3. I didnt realise wifi was the issue for me at that time though so it could be coincidental.
Updating Roms etc has not worked at all for me. If it keeps up for a few weeks i think i will need to change phones as its way too frustrating for a top tier phone to do this.

Same problem here
I've upgraded OTA few days ago... did a factory rest because the phone was slow... and yesterday the problem appeared out of no where!
I9300XXELA
insane chip
4.1.2

Disabling "WiFi Power Save Mode" seems to solve it
1. Open up the Galaxy S3 phone dialer
2. Then dial *#0011#
3. Look for the “ServiceMode” screen and press the left menu button
4. Select “WiFi”
5. You should see that the “WiFi Power Save Mode” button is “ON” – now put it on “OFF”'

Re: Galaxy S 3 keeps freezing every 5 mins (50+ freezes a day)
I took this post from another thread, but it seems to be doing the trick for me too. Especially for those who are not rooted. Big thanks to linnuxxy
linnuxxy said:
Disabling "WiFi Power Save Mode" seems to solve it
1. Open up the Galaxy S3 phone dialer
2. Then dial *#0011#
3. Look for the “ServiceMode” screen and press the left menu button
4. Select “WiFi”
5. You should see that the “WiFi Power Save Mode” button is “ON” – now put it on “OFF”'
Click to expand...
Click to collapse
Sent from my GT-I9300 using xda app-developers app
---------- Post added at 12:16 PM ---------- Previous post was at 12:15 PM ----------
I have tried just that and it seems to be working for me so far. Thanks linnuxxy
Sent from my GT-I9300 using xda app-developers app

Related

Connecting to DM server

I got this out my phone a few weeks ago when I checked to see if I had an ICS update :thumbdown:
Of course I didn't.
Well now this message "connecting to DM server" stays in my notification bar. It also stays running. I did a check to see how much they battery life it was eating and it was well over 60%.
I tried the settings, manage apps, att update, clear cache but it still ran.
I finally used app quarantine to stop it.
Well now that we may get ICS soon I want the update option to run with out it running at all times.
Anyone else having this issue?
Sent from my SAMSUNG-SGH-I717
Connecting to DM Server
I had the problem today. Went to manage Running Apps and was able to stop.
If this does not work, did you try rebooting the phone?
I have tried resting the phone.
I even shut the phone off and took the battery out for 5 min.
It won't go away unless I put it in app quarantine.
Sent from my SAMSUNG-SGH-I717
I'm also having this same problem and have done everything that you've done to try and fix the problem, but it's still happening. Have found a fix by chance? This has been going on for about a week or two.
Sent from my SAMSUNG-SGH-I717 using xda premium
Sorry no fix.
I just flashed CM9
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
Load titanium backup and freeze it, or you could delete it too.
I just deleted it.....g
Mine just started showing this in the notification tray yesterday. I can freeze it and the notification goes away, but I don't think we want to delete it though, right? Isn't this how the phone connects to the AT&T server to get software updates? I figure I'll freeze it for a few days then defrost it and see if it fixes itself or connects to the server.

Device unusable after a notification (no sound, freezing) *new phone on the way*

Ok, so I've been having some super odd problems with my GS3 that I've sort of narrowed down.
When plugging into a PC (to charge or copy files) I'll lose any and all sound, even after a reboot. Usually a power off/on will fix it, or I might have to pull the battery.
Also, sometimes it will start to freeze up. It will be butter smooth for a few seconds, then freeze for 3-5 seconds. Usually recording all of my touches, and then quickly doing them all when it un-freezes. This I usually can NOT get to stop without pulling the battery, and even then it might do it again. Sometimes after I unplug from the PC, and I get a notification for a text, it won't play the sound, and sit there and vibrate continuous for 5-10 seconds. Then the freezing will start.
The freezing comes and goes, but usually gets started shortly after I've been plugged into the PC. I've also seen the MTP app start, and freeze.
It did this stock. Now I've completely wiped and flashed Omega, and a Abyss kernel. Its still doing it. The sound always goes out, but the freezing seems to have subsided a bit. I did wipe my app backups, do new ones, and restore those.
Does this sound like a hardware issue, or software? I can't find ANY apps that are locking up/sucking up CPU time. What app could be causing something like this? Apex? Liteflow? I am having problems with Apex, where a few times a day when going back to the home screen it will stop working, and show a black screen till it loads. Its not the phone itself, notification bar still works and everything else works, but Apex just blacks out until reloading.
I did root when I got the phone, and restored my apps (apps ONLY) from a backup made with my HTC One X. I'm still using those apps/app data.
One more thing, I can safely say I only started having issue after I flashed my first .zip in recovery. It was for the Camera mod, someone had made a flashable .zip file. After I flashed that, the phone went crazy. No sound, locking up, nothing worked, and it took several reboots for it to settle down and start working.
None of this happens when plugging into power only, just a PC.
Ideas?
EDIT:
Ok, I'm pretty certain this problem is started by a notification. It only seems to start happening if I get a notification, and it will do the crazy 10 second vibration, followed by no sound, and freezing.
Also even when its working normally, everytime I get a notification I have odd problems. Maybe a stutter, sometimes the keyboard closes, etc.
Today it started shutting off by itself.
EDIT 2:
I have a new phone on the way from Negri. I'm returning this one to let them deal with the RMA to Samsung.
Try resetting your phone and then try again.
Ok, I've removed Apex for the time being, no different. Also, its doing it now without having plugged it into USB, so thats not it. Doing it right now actually. No sound, and freezing. I noticed it exactly happend while I was in the camera app, and a notification came through.
I don't understand, I wiped when I installed Omega??
EDIT: And just sitting there for awhile, its fine again. Didn't restart it at all, just let it sit for a few minutes.
And now, I'm using the camera again and it happened. Can this have something to do with the camera mod?
I'm going to subscribe to this thread. I'm also experiencing the same problems as you, because of this I'm going to re-flash Stock Firmware and see if the problem persists, because it could be due to a bad flash of the Software.
My thread can be found here on XDA. Please alert me if you find a fix, will do the same for you
jaaystott said:
I'm going to subscribe to this thread. I'm also experiencing the same problems as you, because of this I'm going to re-flash Stock Firmware and see if the problem persists, because it could be due to a bad flash of the Software.
My thread can be found here on XDA. Please alert me if you find a fix, will do the same for you
Click to expand...
Click to collapse
Yeah your having the EXACT same issue. Mine won't always do the 6 second vibration for a text though. (has done it a few times)
What worries me is that I *have* wiped, and reflashed a ROM. So any software problem should be gone.
I'm going to do a hard reset tonight (wipe everything) and reflash the latest Omega. I'm not going to restore my TB backup either. We'll see what happens.
BoostedSR20 said:
Yeah your having the EXACT same issue. Mine won't always do the 6 second vibration for a text though. (has done it a few times)
What worries me is that I *have* wiped, and reflashed a ROM. So any software problem should be gone.
I'm going to do a hard reset tonight (wipe everything) and reflash the latest Omega. I'm not going to restore my TB backup either. We'll see what happens.
Click to expand...
Click to collapse
How do you do a hard reset? I have yet to flash my firmware yet, it still has 17 minutes on the download ticker, so I might do a hard reset and then install the firmware like yourself.
Also, I've noticed that due to this issue, I don't always receive notification sounds when the screen is off. Interestingly mine does not seem to be affected on USB, I've never had a problem with that and have synced with Kies many times. What was your battery level when this problem occurred?
jaaystott said:
How do you do a hard reset? I have yet to flash my firmware yet, it still has 17 minutes on the download ticker, so I might do a hard reset and then install the firmware like yourself.
Also, I've noticed that due to this issue, I don't always receive notification sounds when the screen is off. Interestingly mine does not seem to be affected on USB, I've never had a problem with that and have synced with Kies many times. What was your battery level when this problem occurred?
Click to expand...
Click to collapse
Well today it started happening while using the camera and a notification came through. It hasn't been plugged into USB at all. Its happened at all different battery levels.
I think I'm going to download and flash a stock firmware and try that for awhile. I'll hard reset first.
Here is how to do a hard reset: http://forum.xda-developers.com/showthread.php?t=1706282&highlight=hard+reset
BoostedSR20 said:
Well today it started happening while using the camera and a notification came through. It hasn't been plugged into USB at all. Its happened at all different battery levels.
I think I'm going to download and flash a stock firmware and try that for awhile. I'll hard reset first.
Here is how to do a hard reset: http://forum.xda-developers.com/showthread.php?t=1706282&highlight=hard+reset
Click to expand...
Click to collapse
Alright tell me how it goes. Mine has been going on for a few days now, however it only started happening today after the battery got below 50% so I thought maybe it was associated with that.
Thanks for the link!
Ok here is what I did:
Hard reset using the method listed above
Flashed the latest firmware w/Odin - http://forum.xda-developers.com/showthread.php?t=1646610
Hard reset again
Enter my Gmail account, *no* apps restored
Lets see what happens. I'm *not* going to do a restore w/Titanium backup until I'm satisfied its fixed. (And then I will probably just unlock/flash recovery, and flash the latest Omega ROM)
BoostedSR20 said:
Ok here is what I did:
Hard reset using the method listed above
Flashed the latest firmware w/Odin - http://forum.xda-developers.com/showthread.php?t=1646610
Hard reset again
Enter my Gmail account, *no* apps restored
Lets see what happens. I'm *not* going to do a restore w/Titanium backup until I'm satisfied its fixed. (And then I will probably just unlock/flash recovery, and flash the latest Omega ROM)
Click to expand...
Click to collapse
I did the exact same process, and I'm not going to be backing up at all! Thought I had broken my phone at first as it wouldn't pick up any reception, turns out the mast down the road had rebooted
Must say, seems snappier already, probably a placebo effect though
Ok, I've used the camera, plugged it into the PC... done some other stuff. I'll use it for awhile tonight and get some notifications and see what happens.
So far so good.
BoostedSR20 said:
Ok, I've used the camera, plugged it into the PC... done some other stuff. I'll use it for awhile tonight and get some notifications and see what happens.
So far so good.
Click to expand...
Click to collapse
Same here, all seems good
All good for me as well. Trying to do everything with the phone, even posting this on the browser. The stock apps are killing me though...
But very snappy, and no issues.
BoostedSR20 said:
All good for me as well. Trying to do everything with the phone, even posting this on the browser. The stock apps are killing me though...
But very snappy, and no issues.
Click to expand...
Click to collapse
My phone is definitely much faster, even the home screen isn't drawing my widgets every single time I go to it! My theory is it was just a bad factory flash, the first time I flashed back with Odin my Messages app kept force closing so I glad to re-flash again. I'll keep you posted if problems crop up again.
Sent from my GT-I9300 using XDA
jaaystott said:
My phone is definitely much faster, even the home screen isn't drawing my widgets every single time I go to it! My theory is it was just a bad factory flash, the first time I flashed back with Odin my Messages app kept force closing so I glad to re-flash again. I'll keep you posted if problems crop up again.
Sent from my GT-I9300 using XDA
Click to expand...
Click to collapse
I'll do the same...
Everything was great, so I decided to root and do a TB restore. Things were still perfectly smooth, then I got a text and had the 6 second vibration, and lost sound. Had to restart. Never froze though.
Awesome.
EDIT:
Ok, after the reboot, the sound worked one time for the unlock screen, then went back out. And the phone froze.
BoostedSR20 said:
Everything was great, so I decided to root and do a TB restore. Things were still perfectly smooth, then I got a text and had the 6 second vibration, and lost sound. Had to restart. Never froze though.
Awesome.
EDIT:
Ok, after the reboot, the sound worked one time for the unlock screen, then went back out. And the phone froze.
Click to expand...
Click to collapse
Hmm, I've glad several notifications and haven't put my phone done since the re-flash and I've had absolutely no problems whatsoever. All I can suggest is that possibly the restore that you did has installed the bad files? I did a bit of research and apparently Odin will not wipe old files off your phone that it doesn't need to, but a factory restore will.. guess this fits in with the problem you have had if it was a bad factory flash that was causing this problem in the first place.
Sent from my GT-I9300 using XDA
jaaystott said:
Hmm, I've glad several notifications and haven't put my phone done since the re-flash and I've had absolutely no problems whatsoever. All I can suggest is that possibly the restore that you did has installed the bad files? I did a bit of research and apparently Odin will not wipe old files off your phone that it doesn't need to, but a factory restore will.. guess this fits in with the problem you have had if it was a bad factory flash that was causing this problem in the first place.
Sent from my GT-I9300 using XDA
Click to expand...
Click to collapse
My TB restore is not a factory restore, all its doing is restoring apps+data. No system data at all.
The phone right now has no sound, and is pretty much unusable.
BoostedSR20 said:
My TB restore is not a factory restore, all its doing is restoring apps+data. No system data at all.
The phone right now has no sound, and is pretty much unusable.
Click to expand...
Click to collapse
My bad, getting Nandroid and TB back ups mixed up! I don't really know what to suggest now, apart from the fact that I would imagine its directly linked to the restore you've done, as it was only after you did this the problems persisted and that back up comes from a system that also had that problem? I fixed the sound by removing my battery, or sometimes it worked by putting it on charge. Either way, maybe its best to just start again for you rather than installing a back up?
Sent from my GT-I9300 using XDA
jaaystott said:
My bad, getting Nandroid and TB back ups mixed up! I don't really know what to suggest now, apart from the fact that I would imagine its directly linked to the restore you've done, as it was only after you did this the problems persisted and that back up comes from a system that also had that problem? I fixed the sound by removing my battery, or sometimes it worked by putting it on charge. Either way, maybe its best to just start again for you rather than installing a back up?
Sent from my GT-I9300 using XDA
Click to expand...
Click to collapse
Yeah, I already did another hard reset. This time I let Google restore my apps. (right from the market, no data)
So far its ok, but to early to tell...

[Q] No homescreen or lockscreen after software update

Ok, I'm gonna keep it as short as possible.
I got a used S2, it was fine, it told me that it had to do a software update, so I did (the phone was being charged). When I turned it on, there was no homescreen, just black.. after a while it said something like "application is not responding".. the top bar still works and by using that I could get into the playstore and installed Nova Launcher. Then I got a new homescreen and menu, but lock screen still doesn't work. If the phone gets rebooted or if I press back sometimes, it gets back into the black screen and freezes, showing the not responding message again.. The camera and Whatsapp also don't work. I did factory reset, cashe wipe, tried rooting it with Odin, it still has this problem..
My head is exploding. Does anyone know what else I can try? Or like a way to make a launcher (for example Nova Launcher) the start-up homescreen?
Have you tried Odin'ing a stock firmware back to it? Its worked every time I've bricked mine
Sent from my GT-I9100 using xda premium
Ylltimate said:
Ok, I'm gonna keep it as short as possible.
I got a used S2, it was fine, it told me that it had to do a software update, so I did (the phone was being charged). When I turned it on, there was no homescreen, just black.. after a while it said something like "application is not responding".. the top bar still works and by using that I could get into the playstore and installed Nova Launcher. Then I got a new homescreen and menu, but lock screen still doesn't work. If the phone gets rebooted or if I press back sometimes, it gets back into the black screen and freezes, showing the not responding message again.. The camera and Whatsapp also don't work. I did factory reset, cashe wipe, tried rooting it with Odin, it still has this problem..
My head is exploding. Does anyone know what else I can try? Or like a way to make a launcher (for example Nova Launcher) the start-up homescreen?
Click to expand...
Click to collapse
This will fix your lock screen issue
Flashing Another ROM via odin can fix other issues
redrumsilence said:
Have you tried Odin'ing a stock firmware back to it? Its worked every time I've bricked mine
Sent from my GT-I9100 using xda premium
Click to expand...
Click to collapse
I tried CF-roots.. I'm searching for a firmware, but I don't know which one I need. The phone is from Switzerland, but I don't see Switzerland listed anywhere.
Edit: I also tried I9100XXLPQ_I9100OXALPQ_I9100XXLPQ_HOME.tar
Ylltimate said:
I tried CF-roots.. I'm searching for a firmware, but I don't know which one I need. The phone is from Switzerland, but I don't see Switzerland listed anywhere.
Edit: I also tried I9100XXLPQ_I9100OXALPQ_I9100XXLPQ_HOME.tar
Click to expand...
Click to collapse
For Odin firmwares, check this thread
http://forum.xda-developers.com/showthread.php?t=1544487
its where I grabbed my first few ICS updates before I gave up on TW and moved on to AOKP
Also, it doesn't really matter where you're handset's from, as long as you only flash the firmware/software for the i9100 (as opposed to i9100g or i777 or something) its fine, the code's universal, and it doesn't change the system language when you flash it, and as long as you're not going from 4.1 back to 4.0, it keeps all your apps, setting, data, son and so forth without an issue (so if you're on 4.0.4 at the moment, you shouldn't have an issue going back to 4.0.3 is that's all you can find)
Sent from my GT-I9100 using xda premium
redrumsilence said:
For Odin firmwares, check this thread
http://forum.xda-developers.com/showthread.php?t=1544487
its where I grabbed my first few ICS updates before I gave up on TW and moved on to AOKP
Also, it doesn't really matter where you're handset's from, as long as you only flash the firmware/software for the i9100 (as opposed to i9100g or i777 or something) its fine, the code's universal, and it doesn't change the system language when you flash it, and as long as you're not going from 4.1 back to 4.0, it keeps all your apps, setting, data, son and so forth without an issue (so if you're on 4.0.4 at the moment, you shouldn't have an issue going back to 4.0.3 is that's all you can find)
Sent from my GT-I9100 using xda premium
Click to expand...
Click to collapse
I just tried the first one, I9100XWLPX.. and I still have the black screen.
Ylltimate said:
I just tried the first one, I9100XWLPX.. and I still have the black screen.
Click to expand...
Click to collapse
now boot to recovery and perform a factory reset.
If you root your device, click root explorer.
and go to /efs/imei folder
and create keystr
and fill with 'on'
Sent from my GT-I9100 using xda premium
Jokesy said:
now boot to recovery and perform a factory reset.
Click to expand...
Click to collapse
I did, still nothing.

[Q] AT&T software update

The 4.3 update of my HTC One got 2.8MB downloaded and then stopped. I let it sit for a couple hours and it didn't change at all. I tried several things to "kick" it into motion, but nothing worked (turning on/off data, etc.).
In a desparate attempt to get it to continue, I restarted my phone (bad choice, I see). Now, when I touch "Check for updates" on the "AT&T software update" screen, it doesn't do anything. No dialogs -- nothing.
Is there a way I can clear out the partial download and reset the state of that process and trigger it to start again?
Thanks for any help!
kamunds said:
The 4.3 update of my HTC One got 2.8MB downloaded and then stopped. I let it sit for a couple hours and it didn't change at all. I tried several things to "kick" it into motion, but nothing worked (turning on/off data, etc.).
In a desparate attempt to get it to continue, I restarted my phone (bad choice, I see). Now, when I touch "Check for updates" on the "AT&T software update" screen, it doesn't do anything. No dialogs -- nothing.
Is there a way I can clear out the partial download and reset the state of that process and trigger it to start again?
Thanks for any help!
Click to expand...
Click to collapse
Mine did the same thing. What I found is that it needs Wifi to complete the download. If you restart the phone and let it see Wifi, it should resume the download without any interaction from the user.
Try this
1. I disabled Power Saver Mode and all the options obviously
2. I turned off the option in the Settings --> Power --> Turned off the sleep mode where the data connection gets cut off during long periods of inactivity after the screen is off
3. Went to Settings --> Wifi --> Advanced and then turned on the option for best WiFi performance
4. Set the screen time out to 10 minutes, try to keep the screen from timing out just in case and dont use your phone while it is downloading
5. Powercycled my Router and Modem
6. Restarted the Phone and tried to update then!
GOODLUCK!
Sent from my HTC One using Tapatalk 4
TriumphGuy said:
Mine did the same thing. What I found is that it needs Wifi to complete the download. If you restart the phone and let it see Wifi, it should resume the download without any interaction from the user.
Click to expand...
Click to collapse
This was exactly the issue! I actually didn't need to restart the phone though. I just enabled WiFi and the download resumed.
Perfect. Thank you soooo much!
That's my problem to
Sent from my HTC One using Tapatalk 2
A different twist for me...
I'm experiencing a similar issue, but with a twist...
After what looked like a successful DL of the OTA 4.3 OS Update on my AT&T HTC One, the actual update never kicked off.
Now when I touch "Check for updates" on the "AT&T software update" screen, it doesn't do anything. You can see the button move, but you get no response, No dialog, Nothing....
Is there a way I can kick off the DL'ed update file or clear out the [possibly corupted?] download and reset the state of that process and trigger it to start again?
The DL happened Thurs Oct 10th 9AM.. I had a similar type hiccup the last Maintenance Update that AT&T / HTC sent out, and waiting 24 hrs cured that... But, as of now, more than 24 hrs later, No Joy!!
Anyone out there have a fix??
Please Advise.
eeadams33 said:
I'm experiencing a similar issue, but with a twist...
After what looked like a successful DL of the OTA 4.3 OS Update on my AT&T HTC One, the actual update never kicked off.
Now when I touch "Check for updates" on the "AT&T software update" screen, it doesn't do anything. You can see the button move, but you get no response, No dialog, Nothing....
Is there a way I can kick off the DL'ed update file or clear out the [possibly corupted?] download and reset the state of that process and trigger it to start again?
The DL happened Thurs Oct 10th 9AM.. I had a similar type hiccup the last Maintenance Update that AT&T / HTC sent out, and waiting 24 hrs cured that... But, as of now, more than 24 hrs later, No Joy!!
Anyone out there have a fix??
Please Advise.
Click to expand...
Click to collapse
Try disabling fastboot and restarting your phone. Mine kinda did that on the maintenance update. Hope it works for you..
Sent from my HTC One using XDA Premium 4 mobile app
smokinmoses said:
Try disabling fastboot and restarting your phone. Mine kinda did that on the maintenance update. Hope it works for you..
Sent from my HTC One using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Sadly, that did not work for me...
I spoke with the AT&T Support folks and they have indicated that the only way to resolve this issue is to do a Factory Reset.... Ugghh!!
I'm backing up my phone now and seriously thinking of doing just that.. Can anyone talk me off that ledge??
Much Joy!!
smokinmoses said:
Try disabling fastboot and restarting your phone. Mine kinda did that on the maintenance update. Hope it works for you..
Sent from my HTC One using XDA Premium 4 mobile app
Click to expand...
Click to collapse
So, being the patient kind of guy I am, I fought back the urge to do a Master Reset, as the good folks @ AT&T told me was the only way to remedy my issue, and instead slept on it....
Lo and behold, 48hrs after the initial failed DL / No Upgrade, I got the "Update available for my Device" pop-up... The DL was a bit faster, at the end the Upgrade kicked off as expected, and all is well...
Patience is one of the most important tools you can keep in your bag-o'-tricks... Good luck to all out there...

Help. Multiple apps stop working after 4.3 upgrade

Hi all.
My better half is having a hard time with her s3.
She was on 4.1.2 on Orange in the UK. She told me that 'Internet' kept popping a message up saying that it had unfortunately stopped working.
I tried to clear the cache bit it wouldn't display the option under app settings for some reason. The phone was really slow and had a lot of crap installed.
To get around this i installed chrome which worked as a temporary fix.
Later I upgrade her to 4.3 via some EE firmware.
This seemed to make the phone much quicker but Internet remained the same.
Next step - factory reset. This again made no difference but as the phone was much more snappy, she was okay using Chrome...
1 day later... Her messages app has broken and hangouts too. Anything that involves sms doesn't work and I can't work it out.
Does anyone have any ideas? It doesn't make sense that it was working fine for a day but gone kaput all of a sudden.
Thanks in advance
Sent from my GT-I9505 using xda app-developers app
Two questions:
1- which rom build did you install (showed in 'about device-> build number)
2- is the phone sim-unlocked?
Sent from my GT-I9300 using Tapatalk

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