Update android doesn't work - Android Q&A, Help & Troubleshooting

I've tried to update android time and time again, but nothing ever changes. I'm still running android 2.2.1 on my HTC thunderbolt. I've factory reset more than once and now I've rooted to see if that would change anything. In the screenshot below you can see that on the status page it never seems to recognize or put in my phone information. It's correct under about phone software, but not when I try to go to the status page.this has been like this since I bought the phone when it first came out. I'm thinking it might be the reason why I can't update. When I select check update a dialogue comes up that says something like "checking for updates", then it just goes away and doesn't do anything.
Thanks for any help.
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Sent from my ADR6400L using xda app-developers app

Related

Restore missing Phone icon without hard-rest

So I ran across this article today about improving voice quality http://androidforums.com/htc-evo-3d...r-vocoder-settings-improve-voice-quality.html
After trying this method when I rebooted phone, low and behold my missing phone icon was back on the lockscreen! What the heck? Figured I'd better let everyone know my findings!
Any idea why the phone icon disappeared? I got the same prob and I searched for like half an hour thru the phone
Sent from my PG86100 using XDA Premium App
Zoidpilot said:
Any idea why the phone icon disappeared? I got the same prob and I searched for like half an hour thru the phone
Sent from my PG86100 using XDA Premium App
Click to expand...
Click to collapse
If you did the update you will lose your phone icon. You need to go into HTC updates as there is another update available in there if you hav not done that one. It will give you your phone icon back after you update and soft reset your device.
I had to keep checking for the update before it actually showed available.
ota
I did the OTA update and still had phone icon
I did a hard reset and while the phone icon returns, as soon as you cange the lock screen icons, it's gone again. You will have to download the update mentioned previously.
i-l-l said:
I did a hard reset and while the phone icon returns, as soon as you cange the lock screen icons, it's gone again. You will have to download the update mentioned previously.
Click to expand...
Click to collapse
^^^This^^^
Make sure to go into settings, software updates and check the HTC one. If it doesn't come up, keep checking throughout the day. That is what I had to do after I hard reset when device after taking the 1st update.
You will need the additional software update to get your phone icon back as that update does not stick on a hard reset. It will show up without it, but once you change it will not be available again like mentioned.
Strange... You may be right though my icon is back
Sent from my PG86100 using XDA Premium App

OTA update problems!

Ok...this freakin' OTA upgrade is pissing me off. My phone was rooted but otherwise stock. The update would dl and reboot. It gets to the Android guy and the progress bar only reaches about 30% then turns to an exclamation mark inside the triangle. Then the phone reboots and says the update failed.
Well, I have done 2 full factory resets and tried the update 4 times. Same thing every time. No other error messages.
Sounds like a hardware issue to me. Any suggestions?
Same thing happened to me......except my phone would totally boot up and got to the normal homescreen then just for no reason abt 15 seconds in to the homescreen it would just power off on its own and then go to either 1. the moto screen and say failed to boot 2. red exclamation point phone 3. moto screen with rsd services......what I did was charge my battery fully and then download the update from here posted by yay4juggs i think.....then flash it using rsd lite.....its pretty easy.....just didnt work for me the first time because my battery ended up being below 50%.....
link>>>>>>http://forum.xda-developers.com/showthread.php?t=1233887
I can do that but there is no reason why the phone shouldn't take the official update. There are 2 other Photon users in our office. One rooted and one not. Both had no issues doing the update successfully the first time. Which tells me there is something wrong.
Seems I have deleted the Protips.apk and need to re-install it. Can someone send this to me please?
**EDIT...NM. Got it.
I havd the same issue. Rooted only. It would dl the ota then install about 30% then reboot to homescreen and promps me that instalation failed..if any one have any insight please do tell.
Sent from my MB855 using XDA Premium App
m3ng said:
I havd the same issue. Rooted only. It would dl the ota then install about 30% then reboot to homescreen and promps me that instalation failed..if any one have any insight please do tell.
Sent from my MB855 using XDA Premium App
Click to expand...
Click to collapse
I PM'd you. Need to replace any system apps that may have been deleted.

[Q] Photon boot loop

Hi,
After much work getting my Photon onto PagePlus, I finally had everything set up and working about right.
Then I decided to port my old number over, from then on I had a blue triangle over the signal strength bars, but talk and text worked so I was basically happy.
Then last night I was poking around in Battery Monitor Widget and under their Tests button I decided to change a setting from "CDMA/GSM" to "CDMA only." Immediately or very soon thereafter, the Photon rebooted. It booted past the Motorola and Sprint logos until I saw the notification bar and "Starting Services" A couple icons show up on the notification bar, then it reboots. Lather, rinse, repeat.
I have found that by going into the boot/recovery menu I can choose "Boot Android (No BP)" and get back to Android. However, the cellular radio is disabled, it has a red circle/crossbar on the signal strength. I don't know if that's because of the "No BP" or because of whatever is causing the phone to reboot.
I'm currently working on backing up my files to the external SD.
So at this point, HELP! I know I can wipe the phone, but I am willing to work to fix whatever is wrong rather than just give up and wipe it. Any ideas or suggestions?
Thanks.
Try this
http://forum.xda-developers.com/showthread.php?t=2058665
Sent from my MB855 using xda app-developers app
Is that procedure destructive; will I lose my layout and settings? Also I have 2.3.4, that procedure specifies 2.3.5.
Try dialing *#*#4636#*#*
Then choose Phone info
Then pick CDMA auto PRL
Ah, that's the screen I got to through the app, that's where the problem seems to have begun.
It's set on "Unknown" and just reverts back to "Unknown" with any of the options I pick.
My cell radio isn't working; I have a red circle-bar on my signal strength, and the only way I can boot is "Boot Android (No BP)". Not sure if either of those are a factor in the setting not sticking.
Try to flash a photon 2.3.4 sbf or do a factory reset
Sent from my MB855 using xda app-developers app
Factory reset will delete the data on my phone and if you read my first post I don't want to do that. I just need to fix the cell radio / reboot loop problem.
The sbf thing looks interesting, I will try that. It's supposed to keep apps, contacts, and settings. This page looks like a good tutorial: http://www.motosunfire.com/sbf-restore-photon/
EDIT: It worked, and everything seems to be just like I left it. Thanks for the advice!
Now I just have to get flashed to Page Plus again.
I'm guessing you have 2.3.4 am I right
Sent from my MB855 using xda app-developers app
MarcquisDale said:
I'm guessing you have 2.3.4 am I right
Sent from my MB855 using xda app-developers app
Click to expand...
Click to collapse
Yep, used the instructions on the page I mentioned to install a 2.3.4 SDB file. Got it reflashed to PagePlus and re-rooted (found a really easy root script on the motosunfire site, it's just a .bat file) and I'm a happy cat.
Nice
Sent from my MB855 using xda app-developers app

[Q] SGH-I727R Rogers Failled Kies Update

I have a problem and I cant find a thread that's experiencing my unique concern.
Sansung Galaxy S2 LTE Rogers (Canadian Phone)
I was running Ginger Bread for the longest time and not willing to update to Jellybean for the fear of my phone failing...Guess what? It happened!
Here's the wierd part. I updated correctly and the phone was working perfectly with the Jellybean interface however when I turned my phone off and turned it back on, the phone was stuck at the bootable "S" Symbol. Wont connect to kies anymore. So what I have done is downloaded the Firmware (I ensured it was the Rogers version, not the skyrocket version). I reflashed the firmware and the phone boots now however it gets to the "welcome to SGH-I727R" Screen, "touch the android to begin". When I press the andriod symbol, I get a error message "Google Services framework has stoped unexpectedly, please try again. Everytime I push the Android, it does it again. I'm stumped on what to do next. Is this what they call a "hard brick" I'm tech savy and understand what your talking about however I don't know how to correct this issue.
Any help would be much appericated!
UPDATE: I can now access to my status bar. I can select Bluetooth, Wi-Fi.. When I select Bluetooh, it pulls up the menu to allow me to select a different user or even add another device. I'm puzzled.
r53tuning said:
I have a problem and I cant find a thread that's experiencing my unique concern.
Sansung Galaxy S2 LTE Rogers (Canadian Phone)
I was running Ginger Bread for the longest time and not willing to update to Jellybean for the fear of my phone failing...Guess what? It happened!
Here's the wierd part. I updated correctly and the phone was working perfectly with the Jellybean interface however when I turned my phone off and turned it back on, the phone was stuck at the bootable "S" Symbol. Wont connect to kies anymore. So what I have done is downloaded the Firmware (I ensured it was the Rogers version, not the skyrocket version). I reflashed the firmware and the phone boots now however it gets to the "welcome to SGH-I727R" Screen, "touch the android to begin". When I press the andriod symbol, I get a error message "Google Services framework has stoped unexpectedly, please try again. Everytime I push the Android, it does it again. I'm stumped on what to do next. Is this what they call a "hard brick" I'm tech savy and understand what your talking about however I don't know how to correct this issue.
Any help would be much appericated!
UPDATE: I can now access to my status bar. I can select Bluetooth, Wi-Fi.. When I select Bluetooh, it pulls up the menu to allow me to select a different user or even add another device. I'm puzzled.
Click to expand...
Click to collapse
Go to the correct forum we can't help you here.
Sent from my Zanpakuto using Getsuga Tensho!
and twegrea
Nick281051 said:
Go to the correct forum we can't help you here.
Sent from my Zanpakuto using Getsuga Tensho!
Click to expand...
Click to collapse
Why is this considered the wrong forum?
This forum is for the i777 not the i727, you're in the wrong section.
Sent from my SGH-I777 using xda app-developers app
C'mon folks. Lets all try and remember to search and know what forum we're in before posting issues. Helps the community out as a whole.

[Q] AT&T software update

The 4.3 update of my HTC One got 2.8MB downloaded and then stopped. I let it sit for a couple hours and it didn't change at all. I tried several things to "kick" it into motion, but nothing worked (turning on/off data, etc.).
In a desparate attempt to get it to continue, I restarted my phone (bad choice, I see). Now, when I touch "Check for updates" on the "AT&T software update" screen, it doesn't do anything. No dialogs -- nothing.
Is there a way I can clear out the partial download and reset the state of that process and trigger it to start again?
Thanks for any help!
kamunds said:
The 4.3 update of my HTC One got 2.8MB downloaded and then stopped. I let it sit for a couple hours and it didn't change at all. I tried several things to "kick" it into motion, but nothing worked (turning on/off data, etc.).
In a desparate attempt to get it to continue, I restarted my phone (bad choice, I see). Now, when I touch "Check for updates" on the "AT&T software update" screen, it doesn't do anything. No dialogs -- nothing.
Is there a way I can clear out the partial download and reset the state of that process and trigger it to start again?
Thanks for any help!
Click to expand...
Click to collapse
Mine did the same thing. What I found is that it needs Wifi to complete the download. If you restart the phone and let it see Wifi, it should resume the download without any interaction from the user.
Try this
1. I disabled Power Saver Mode and all the options obviously
2. I turned off the option in the Settings --> Power --> Turned off the sleep mode where the data connection gets cut off during long periods of inactivity after the screen is off
3. Went to Settings --> Wifi --> Advanced and then turned on the option for best WiFi performance
4. Set the screen time out to 10 minutes, try to keep the screen from timing out just in case and dont use your phone while it is downloading
5. Powercycled my Router and Modem
6. Restarted the Phone and tried to update then!
GOODLUCK!
Sent from my HTC One using Tapatalk 4
TriumphGuy said:
Mine did the same thing. What I found is that it needs Wifi to complete the download. If you restart the phone and let it see Wifi, it should resume the download without any interaction from the user.
Click to expand...
Click to collapse
This was exactly the issue! I actually didn't need to restart the phone though. I just enabled WiFi and the download resumed.
Perfect. Thank you soooo much!
That's my problem to
Sent from my HTC One using Tapatalk 2
A different twist for me...
I'm experiencing a similar issue, but with a twist...
After what looked like a successful DL of the OTA 4.3 OS Update on my AT&T HTC One, the actual update never kicked off.
Now when I touch "Check for updates" on the "AT&T software update" screen, it doesn't do anything. You can see the button move, but you get no response, No dialog, Nothing....
Is there a way I can kick off the DL'ed update file or clear out the [possibly corupted?] download and reset the state of that process and trigger it to start again?
The DL happened Thurs Oct 10th 9AM.. I had a similar type hiccup the last Maintenance Update that AT&T / HTC sent out, and waiting 24 hrs cured that... But, as of now, more than 24 hrs later, No Joy!!
Anyone out there have a fix??
Please Advise.
eeadams33 said:
I'm experiencing a similar issue, but with a twist...
After what looked like a successful DL of the OTA 4.3 OS Update on my AT&T HTC One, the actual update never kicked off.
Now when I touch "Check for updates" on the "AT&T software update" screen, it doesn't do anything. You can see the button move, but you get no response, No dialog, Nothing....
Is there a way I can kick off the DL'ed update file or clear out the [possibly corupted?] download and reset the state of that process and trigger it to start again?
The DL happened Thurs Oct 10th 9AM.. I had a similar type hiccup the last Maintenance Update that AT&T / HTC sent out, and waiting 24 hrs cured that... But, as of now, more than 24 hrs later, No Joy!!
Anyone out there have a fix??
Please Advise.
Click to expand...
Click to collapse
Try disabling fastboot and restarting your phone. Mine kinda did that on the maintenance update. Hope it works for you..
Sent from my HTC One using XDA Premium 4 mobile app
smokinmoses said:
Try disabling fastboot and restarting your phone. Mine kinda did that on the maintenance update. Hope it works for you..
Sent from my HTC One using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Sadly, that did not work for me...
I spoke with the AT&T Support folks and they have indicated that the only way to resolve this issue is to do a Factory Reset.... Ugghh!!
I'm backing up my phone now and seriously thinking of doing just that.. Can anyone talk me off that ledge??
Much Joy!!
smokinmoses said:
Try disabling fastboot and restarting your phone. Mine kinda did that on the maintenance update. Hope it works for you..
Sent from my HTC One using XDA Premium 4 mobile app
Click to expand...
Click to collapse
So, being the patient kind of guy I am, I fought back the urge to do a Master Reset, as the good folks @ AT&T told me was the only way to remedy my issue, and instead slept on it....
Lo and behold, 48hrs after the initial failed DL / No Upgrade, I got the "Update available for my Device" pop-up... The DL was a bit faster, at the end the Upgrade kicked off as expected, and all is well...
Patience is one of the most important tools you can keep in your bag-o'-tricks... Good luck to all out there...

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