So I had an airave take a dump on me. I called Sprint and got another one sent to me. I hooked the new one up and it wasn't connecting with the network. I called to troubleshoot and they said they'd send me another one. When I woke up in the morning everything was connected and working fine, so I sent back the old defective one and called to cancel the one they were going to send me. This was back in December and I thought everything was fine till about four weeks ago. Now they are trying to charge me $300 for not returning the one that is hooked up, working, and still in use. They have no record of the defective one being sent back. In so many words I told them they will have to suck the money from my cold dead limp penis. I'm about to drop a big chunk of change on three new phones and go pre paid if I can, otherwise I'll have to sign a contract with T-Mobile and still have to drop some cheese. I'm going to call the retentions department on Monday and see if I end up raging on Sprint for the last time. Just throwing it out there to see if anyone has any advice that I haven't thought of. Fyi ball of fire has been discussed, but not ruled out.
T.Y.I.A.
:beer::beer::beer::beer::beer::beer::beer::beer:
Wow lol.
Don't you have tracking info for the returned device? Why are they wanting you to pay $300 for the one that is hooked up? Were you paying the $5\mo charge before all of this happened? Had you paid the $99 for any of the devices at any point (the intiial fee some have to pay?)
incarceration said:
Wow lol.
Don't you have tracking info for the returned device? Why are they wanting you to pay $300 for the one that is hooked up? Were you paying the $5\mo charge before all of this happened? Had you paid the $99 for any of the devices at any point (the intiial fee some have to pay?)
Click to expand...
Click to collapse
I haven't ever been charged anything for the airave because it's been needed to be able to use their service.
It was months ago when I sent it back and don't even know where to begin with ups. At this point I don't even know which one they want money for. It was originally the one that was hooked up in my house until they found out I have it. Now they're wanting money for the one they say they haven't received. Should I file a claim with ups or would that not help at all since Sprint says there is no activity with the tracking number assigned to the return packaging. So if I dropped it off at ups and there hasn't been any activity connected with the tracking number one would think it's just sitting in the back room then.
Dude had the exact samething happen to me. I logged into sprint to pay my bill and noticed the hefty charge on there and called into customer service to see wtf. They told me the same that there was no record of the broken one being returned so they were going charge me. However, I *****ed and complained enuff that they did take the charge off my account.
MattC74 said:
Dude had the exact samething happen to me. I logged into sprint to pay my bill and noticed the hefty charge on there and called into customer service to see wtf. They told me the same that there was no record of the broken one being returned so they were going charge me. However, I *****ed and complained enuff that they did take the charge off my account.
Click to expand...
Click to collapse
Who did you talk to? What department? I'm calling retentions in the morning. Is that the department you went through? Did you have to talk about burning someone's house down or stuff about their mom? I've been dealing with this for months now and this is the last time I'm going to talk to them about this so I was wondering if there were and key words or phrases that I should use to optimize my results.
It was a person in billing. She told me that she would go ahead and remove the charge cause surely they had the old airave or it jus hadn't got updated in system yet. I guess I got lucky. I basically just *****ed how it wasn't my fault that they didn't receive it and I gave it to ups and had a receipt. Good luck man.and hope it works out for you.
Sent from my PG86100 using Tapatalk
MattC74 said:
It was a person in billing. She told me that she would go ahead and remove the charge cause surely they had the old airave or it jus hadn't got updated in system yet. I guess I got lucky. I basically just *****ed how it wasn't my fault that they didn't receive it and I gave it to ups and had a receipt. Good luck man.and hope it works out for you.
Sent from my PG86100 using Tapatalk
Click to expand...
Click to collapse
Supposedly they have checked the warehouse twice and can't find it. It's probably already been fixed and sent out to their next victim.
Called retentions and I'm waiting to here back from them.
Haven't heard anything yet so they must be getting the lube ready
Uncle Lizard said:
Called retentions and I'm waiting to here back from them.
Haven't heard anything yet so they must be getting the lube ready
Click to expand...
Click to collapse
Just keep calling.
Sent from my PG86100 using Tapatalk
MattC74 said:
Just keep calling.
Sent from my PG86100 using Tapatalk
Click to expand...
Click to collapse
They called me back, but I couldn't answer and when I called back they were closed. Have to wait till tomorrow to find out the verdict.
Well hope they get you squared away. Keep up posted.
Sent from my PG86100 using Tapatalk
I have to send the one I'm using back and wait for the charges to come off then call and tell them I have bad reception so I get a new one. These people suck. I'm going back to T-Mobile in June. At least I get to wait till they make the phone I want lol
On a positive note I won't be getting charged. Advice for everyone. Do not call customer service if you have problems! They know nothing and don't have authority to do anything. I'm calling retentions from now on if I have a problem. That number for anyone that cares to know is 855-848-3280. At least the guy I talked to know what's going on and how to fix it even if it was a round about way.
Uncle Lizard said:
On a positive note I won't be getting charged. Advice for everyone. Do not call customer service if you have problems! They know nothing and don't have authority to do anything. I'm calling retentions from now on if I have a problem. That number for anyone that cares to know is 855-848-3280. At least the guy I talked to know what's going on and how to fix it even if it was a round about way.
Click to expand...
Click to collapse
Well glad it worked out
MattC74 said:
Well glad it worked out
Click to expand...
Click to collapse
It's been going on since October I guess, but I didn't find out till December. What the hell are they doing over there?
Uncle Lizard said:
It's been going on since October I guess, but I didn't find out till December. What the hell are they doing over there?
Click to expand...
Click to collapse
They were busy screwing everyone else over with missing airave charges lol
Related
Just tried to exchange my phone for the second time and they refused to do it even though I'm in my 30 days.
I'm gonna try a different Sprint Store soon but the manager, after a huge arguement, offered to order a refurbished phone.
Being so new, is there any chance I'd get an actually refurbished phone?
ColdH33t said:
Just tried to exchange my phone for the second time and they refused to do it even though I'm in my 30 days.
I'm gonna try a different Sprint Store soon but the manager, after a huge arguement, offered to order a refurbished phone.
Being so new, is there any chance I'd get an actually refurbished phone?
Click to expand...
Click to collapse
if u went thru the insurance comp......and being that the phone is so new, that u should get a new one from asurion......also u can only exchange or return ONCE within 30 days.....thats there policy, but who's to say they would do it twice....or more...
That's not true, I'm on my fourth, and this one is messed up too, I called them and they are going to exchange it. call customer support, create an e-ticket and take to a sprint repair center
Sent from my PG86100 using XDA App
They don't even have refurbished phone yet my brothers 3d took a crappy and he went in tried to order him one and it says backorder meaning no refurbs yet
3D > iClone
I wouldn't want a refurbished for sure during my 30 days........
Sent from my Xoom using Tapatalk
fester225 said:
That's not true, I'm on my fourth, and this one is messed up too, I called them and they are going to exchange it. call customer support, create an e-ticket and take to a sprint repair center
Sent from my PG86100 using XDA App
Click to expand...
Click to collapse
Hmm I think I'll do that.
But yeah, every CS rep told me that since I'm in my 30 days I can get another exchange. I exchanged prior for some other defect and now these damned dead pixels.
Make a scene .. I would love to see someone refuse to change my phone .. even if it was Sprint I would demand a brand new phone not refurbished. Go back and keep making a scene and especially if there are other people there and last but not least report them to the corporate and bbb just make some **** up like they screamed ...
Sent from my PG86100 using Tapatalk
red man said:
Make a scene .. I would love to see someone refuse to change my phone .. even if it was Sprint I would demand a brand new phone not refurbished. Go back and keep making a scene and especially if there are other people there and last but not least report them to the corporate and bbb just make some **** up like they screamed ...
Sent from my PG86100 using Tapatalk
Click to expand...
Click to collapse
We'll I've already argued with two managers and a technician. They were trying to push the idea that it wasn't a dead pixel but I proved it to them and then they continued to refuse me a new phone.
Apparently I have to pay a restocking fee now? I called up Customer Service and they said that I have to pay a restocking fee. Is this true? It's just $35 but still. I don't want to pay and then get a bad one again.
No dude theres no restocking fee or anything like that. Call them again, if they give you a problem, threaten to cancel your service. See how fast they run to help you out.
Yeah I think I am going to just go and cancel my service.
If I cancel, I can just open again right?
ColdH33t said:
Yeah I think I am going to just go and cancel my service.
If I cancel, I can just open again right?
Click to expand...
Click to collapse
Not without them having to "reopen" it for you....
I think you may have to wait "60 days"
And do another credit check..
3D > iClone
THAT'S messed up man! I hate people like that. Instead of giving you a hard time just exchange it! Call retentions right in front of them.
talk to retentions, tell them your story and that you're thinking of dropping Sprint, they'll treat you right
ycats said:
talk to retentions, tell them your story and that you're thinking of dropping Sprint, they'll treat you right
Click to expand...
Click to collapse
I spoke to retention and they told me to just go back to the store.
I'm gonna try a different store tomorrow though.
You should get retention or someone high up to call the store.
Manager is just trying to maximize profit....so have Sprint straighten him out.
BlueGoldAce said:
You should get retention or someone high up to call the store.
Manager is just trying to maximize profit....so have Sprint straighten him out.
Click to expand...
Click to collapse
Yeah they called the store and the store manager was all like, Oh no sufficient reason for exchange. It's the most bull thing ever.
I have had the note for almost 30 days and the only issue I have is when receiving phone call.
When the phone rings, the screen stays off and I have no way to see who is calling or answer the call.
Is anyone experiencing the same issue with his/her note?
Thanks.
Sorry if this was posted somewhere else but my search didn't find it.
Very strange, but no mine doesnt do that. That would be a total deal breaker, take that joker back and tell them to cough up a new phone.
Yeah thinking it has a faulty sensor or settings are messed up.
Sent from my SGH-I717R using Tapatalk
kevinjgray88 said:
Yeah thinking it has a faulty sensor or settings are messed up.
Sent from my SGH-I717R using Tapatalk
Click to expand...
Click to collapse
That was my original thought, but a faulty sensor would not discriminate phone calls over other actions. Would do it erradically/randomly. I would recommend doing a factory reset on it first rather then my innitial suggestion.
Thanks guys,
I am going to take it back and get a new one.
Thanks for the help.
sassij said:
Thanks guys,
I am going to take it back and get a new one.
Thanks for the help.
Click to expand...
Click to collapse
And hile your standing there waiting for help, update your sig block
Mine is doing the same thing when it was running TPC, but didn't do it on Stock or currently on Saurom... thinking it's probably not the phone in my case.
It takes my screen a second or so before turning on. I will hear the ring tone first, then the screen pops on a second later. It's not a deal breaker, but definitely a bit of a nuisance. Does anyone else have this issue?
I'm on stock ROM with OC kernel. This was a case when I was on stock kernel too.
So I went to the store to exchange my faulty Note but the genius at the AT&T store said he cannot exchange it without a restocking fee unless he can duplicate the problem.I mentioned that it happens about 60% of the time but his response it is AT&Ts policy otherwise the 35dollars is a must.
As usually, he couldn't duplicate it and I had to pay 36.81 which is the restocking fee plus tax, a tax charge that they didn't know where it came from.
I called At&T and they claimed that it is not a corporate policy but it is a store policy and they cannot do anything about it.
Great service At&T!!!!
Call back but do it late at night. That is total bs
sassij said:
So I went to the store to exchange my faulty Note but the genius at the AT&T store said he cannot exchange it without a restocking fee unless he can duplicate the problem.I mentioned that it happens about 60% of the time but his response it is AT&Ts policy otherwise the 35dollars is a must.
As usually, he couldn't duplicate it and I had to pay 36.81 which is the restocking fee plus tax, a tax charge that they didn't know where it came from.
I called At&T and they claimed that it is not a corporate policy but it is a store policy and they cannot do anything about it.
Great service At&T!!!!
Click to expand...
Click to collapse
Sent from my SAMSUNG-SGH-I717 using XDA App
Good lord man, your too easy. I have been known to throw a fit in stores when they try to pull a BS line like that. The manager can EASILY over ride it. In your case all you would of had to do is say "Restocking fee? yea, how about shove it up your ass, I have 30 days to change my mind you you just helped me with that" once you threatened to return it he would have changed his mind real quick when he got to pick between an exchange and a return.
Chief Geek said:
Good lord man, your too easy. I have been known to throw a fit in stores when they try to pull a BS line like that. The manager can EASILY over ride it. In your case all you would of had to do is say "Restocking fee? yea, how about shove it up your ass, I have 30 days to change my mind you you just helped me with that" once you threatened to return it he would have changed his mind real quick when he got to pick between an exchange and a return.
Click to expand...
Click to collapse
I like that idea... I think I might flash back to unrooted stock for a bit to make sure it isn't a hardware issue, I have till the 29th before my 30 days is up.
Someone on CL texted me recently asking if I wanted to trade my 3VO for an Optimus V that was hacked to never receive a bill. I didn't ask how, simply "No thanks" however this doesn't seem possible or legal. Should I do anything or just ignore this person?
thefsfempire said:
Someone on CL texted me recently asking if I wanted to trade my 3VO for an Optimus V that was hacked to never receive a bill. I didn't ask how, simply "No thanks" however this doesn't seem possible or legal. Should I do anything or just ignore this person?
Click to expand...
Click to collapse
I remember an old, old hack for a Phillips Savvy that with a bit of solder you could hack it to each reboot be reloaded with £10 credit... I wonder if anyone is still using those phones - I think I have one in my loft somewhere with a bunch of other phones.
but no - I agree doesn't sound legal at all.
He's most likely full of it, but it would definitely be illegal lol. I wouldn't do much more than passing any information you have on him to his carrier.
Sent from my evo 3d running ViperROM redline
lol, I think you could say a phone with a blacklisted ESN is hacked to never receive a bill.
I used to live at an apartment where for some reason the cable company used to never charge me for paid on demand movies/events.
Suckers.
Maybe he would take your address and email address from your evo 3d and use that information to steal your mail to make sure that you never recieve a bill again.
lol some good responses. I was in a rush to get to work when I got the text messages so when things calmed down it hit me - a contract is a contract you will always have a bill until it ends/cancels.
To me the guy is just a joke but I'm sure to less tech savvy people he's causing problems.
This is the cell phone equivalent of the Hollywood Juice Diet, those SpeedUpMyPC.com ads on TV, and this year's GOP debates. You want to think it'd be a good deal, but you'll end up get taken in the end. ...and hopefully that's the only thing that'll happen to your "end"...
Cetus Corr said:
I used to live at an apartment where for some reason the cable company used to never charge me for paid on demand movies/events.
Suckers.
Click to expand...
Click to collapse
I got free Gas/Electricity for like 8 months at an old apartment once. That Summer I owned PG&E...Thermometer set at 68*s the whole time. lol
Sent from my Clean Rom'd HTC Flyer using XDA Premium.
Cetus Corr said:
I used to live at an apartment where for some reason the cable company used to never charge me for paid on demand movies/events.
Suckers.
Click to expand...
Click to collapse
I got away with this for almost 3 years except it was that the complex once supplied cable to the residents but they cancelled doing it. However, Comcast forgot to come out and disconnect it...for three whole years lol. Came home from work one day and there were green letters on every door in the complex and I knew what it was before I even got out of the car.
mike.r.olson said:
This is the cell phone equivalent of the Hollywood Juice Diet, those SpeedUpMyPC.com ads on TV, and this year's GOP debates. You want to think it'd be a good deal, but you'll end up get taken in the end. ...and hopefully that's the only thing that'll happen to your "end"...
Click to expand...
Click to collapse
Don't knock on speedupmypc.com! It only cost me 2 payments and it made my internet go faster! Now I can check my email 'blazing fast'
But seriously, I love how in those commercials, every person is over the age of 45, simply because no one under the age of 30 is stupid enough to buy into it. Appeal to the 50+ demographic, speedupmypc.com, kudos to you.
Vinchenzop said:
Don't knock on speedupmypc.com! It only cost me 2 payments and it made my internet go faster! Now I can check my email 'blazing fast'
But seriously, I love how in those commercials, every person is over the age of 45, simply because no one under the age of 30 is stupid enough to buy into it. Appeal to the 50+ demographic, speedupmypc.com, kudos to you.
Click to expand...
Click to collapse
Thanks cleanmypc.com! Your the best! Now I can surf the web even more faster! EVEN MORE
This reminds me. When I first got Sprint it was with a SERO account. I ordered a phone (Mogul) and they accidently sent me 2 but only charged me for one. I called Sprint and they had no idea what was going on but told me to send one back. So I sent one back. The next month I realized they put a $200 credit on my account. I called them back and told them what happened and even explained my theory about them refunding me for the phone I returned. The CSR assured me they would fix it. They never did. SERO was about $30/month so I ended up with like half a yr of free services. I'm still with Sprint and SERO.
-Adam
o0adam0o said:
This reminds me. When I first got Sprint it was with a SERO account. I ordered a phone (Mogul) and they accidently sent me 2 but only charged me for one. I called Sprint and they had no idea what was going on but told me to send one back. So I sent one back. The next month I realized they put a $200 credit on my account. I called them back and told them what happened and even explained my theory about them refunding me for the phone I returned. The CSR assured me they would fix it. They never did. SERO was about $30/month so I ended up with like half a yr of free services. I'm still with Sprint and SERO.
-Adam
Click to expand...
Click to collapse
This happened to me.. sort of. I ordered an a900 through the phone. Got desperate, called and canceled it and got it at the store. Then got one in the mail afterwards. Never called or got charged. Activated it after one of them got really damaged. And they said nothing...
Sent from my PG86100 using xda premium
Ok here are to more stories...
I before I lived in the apartment where comcast didn't charge me for paid on demand, I lived at another apartment and came home to a letter from comcast explaining up to that day I was receiving service by mistake so they disconnected it. I was living there for like a year and a half. I was the sucker that time.
Another time I got fired from Wells Fargo so the manager made a credit(bank lingo) and paid for the hours of that pay period. About a week later, I get a direct deposit for the same amount from them. Then I closed my account. Suckers.
Just got my order number to get my new replacement evo. The csr told me that the defective unit has to be received by Sprint within 35 days or a maximum non-return fee of $350 will be charged to my account. Has anyone ever not returned their phone? Any negative side effects of not returning a phone that retails for $550 when it can be sold for more than the non-return fee of $350?
Sent from my EVO using Tapatalk 2
My guess would be that once you activate the replacement the ESN of the other phone would be flagged as bad if not returned. I could be wrong.....but so is this idea.
jayjam99 said:
My guess would be that once you activate the replacement the ESN of the other phone would be flagged as bad if not returned. I could be wrong.....but so is this idea.
Click to expand...
Click to collapse
Oh yeah, don't get me wrong, this is a bad idea! I was just wondering if anyone had done this before.
Well seeing how you paid 200 the 350 charged to your account would mean you paid 550 for the phone as long as you paid it I would think the esn would be good lol
I think as long as you pay the $350 the ESN should be fine.
When my OG evo broke i got a replacement phone and my phone was due back on a certain date. i forgot the date but lets just say it was due oct 20th. i didnt send my phone back for like 2 months lol. they kept sending me letters and calling me. 3 months in i called them and was like i dont have a shipping label can i get one? they sent me one and extended my return date even more. i sent it in once i got the label.
Maybe I'm missing the point but if its defective why would you want to keep it?!?
Sent from my EVO
raiderep said:
Maybe I'm missing the point but if its defective why would you want to keep it?!?
Sent from my EVO
Click to expand...
Click to collapse
This.
If it's defective, what makes you think you're gonna get $550 for it?
You may only get $350 lol.
raiderep said:
Maybe I'm missing the point but if its defective why would you want to keep it?!?
Sent from my EVO
Click to expand...
Click to collapse
Its one of those OCD defective. Only defective t'ill I get another one.
shook187 said:
Its one of those OCD defective. Only defective t'ill I get another one.
Click to expand...
Click to collapse
I won't say it's perfect, but it works as it should. The camera button is very loose.
And also, if I have 2 evo LTE's that I paid $550 for (including $350 non-return fee and $199.99 cost of the phone), that would mean I have one Evo remaining, and therefore would not lose any money.
Just a thought. Thanks for the input guys.
So you did a claim cause of a loose camera button. But you're willing to keep it and sell it as in good working order.
Like I said its a OCD defective.
I tried doing that with my mogul they charged me took me 2 months to get the refund. If they did it back in 2007 chances are they'll do it now. Don't test your luck
Sent from my PG41200 using xda premium
I call shenanigans!
I have an Evo with a loose screen in the lower left corner. After about 2 hours of being disconnected, reconnected, and transfered I was told I have 14 days from date of receiving the phone to return it. If I would like to get another Evo sent as a replacement, I need to give them a credit card # for $549 and they'll send me my new phone! Then credit my bill 2-3 cycles from now!
You believe that crap?
So, after we laughed at that ridiculous statement she told me, she made an E-Ticket for me that dates today. So I can wait for the release date and get a NEW replacement from the store. She couldn't believe it either.
So, if anyone needs a replacement phone before the launch date, good luck! It's a complete nightmare.
Sent from my EVO 4G LTE Outlaw
mrshades812 said:
I call shenanigans!
I have an Evo with a loose screen in the lower left corner. After about 2 hours of being disconnected, reconnected, and transfered I was told I have 14 days from date of receiving the phone to return it. If I would like to get another Evo sent as a replacement, I need to give them a credit card # for $549 and they'll send me my new phone! Then credit my bill 2-3 cycles from now!
You believe that crap?
So, after we laughed at that ridiculous statement she told me, she made an E-Ticket for me that dates today. So I can wait for the release date and get a NEW replacement from the store. She couldn't believe it either.
So, if anyone needs a replacement phone before the launch date, good luck! It's a complete nightmare.
Sent from my EVO 4G LTE Outlaw
Click to expand...
Click to collapse
Thanks. My replacement is in the mail.
Sent from my EVO using Tapatalk 2
mrshades812 said:
I call shenanigans!
I have an Evo with a loose screen in the lower left corner. After about 2 hours of being disconnected, reconnected, and transfered I was told I have 14 days from date of receiving the phone to return it. If I would like to get another Evo sent as a replacement, I need to give them a credit card # for $549 and they'll send me my new phone! Then credit my bill 2-3 cycles from now!
You believe that crap?
So, after we laughed at that ridiculous statement she told me, she made an E-Ticket for me that dates today. So I can wait for the release date and get a NEW replacement from the store. She couldn't believe it either.
So, if anyone needs a replacement phone before the launch date, good luck! It's a complete nightmare.
Sent from my EVO 4G LTE Outlaw
Click to expand...
Click to collapse
I was transferred to escalations and got a replacement shipped to me right away, should be here tomorrow.. No prepayment required.
Gordon Ramsay said:
I was transferred to escalations and got a replacement shipped to me right away, should be here tomorrow.. No prepayment required.
Click to expand...
Click to collapse
Escalations or Retention? Just curious because I have been getting the run around here.
Just want to know what to ask for when calling, thanks.
mrshades812 said:
Escalations or Retention? Just curious because I have been getting the run around here.
Just want to know what to ask for when calling, thanks.
Click to expand...
Click to collapse
Refuse tech support and refuse taking it into a service center. Find a hardware defect. As the last resort say either send a replacement or you want to return the phone for a full refund and your upgrade reinstated. I did not have to say this last part but it would have been next.
Sent from my EVO using Tapatalk 2
chasoo said:
Refuse tech support and refuse taking it into a service center. Find a hardware defect. As the last resort say either send a replacement or you want to return the phone for a full refund and your upgrade reinstated. I did not have to say this last part but it would have been next.
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
Thats what they offered me also! They said send it back, and they'll refund my money and give me back my upgrade.
mrshades812 said:
Escalations or Retention? Just curious because I have been getting the run around here.
Just want to know what to ask for when calling, thanks.
Click to expand...
Click to collapse
The guy literally answered the phone "escallations" and was kissing my ass the entire time. I never got evil with anybody...maybe because it was memorial day? lol I dunno...
Gordon Ramsay said:
The guy literally answered the phone "escallations" and was kissing my ass the entire time. I never got evil with anybody...maybe because it was memorial day? lol I dunno...
Click to expand...
Click to collapse
I got my replacement ordered through escalations today too. Said I should get it in 2-5 days (we'll see about that) and that I have 35 some odd days to return the defective unit.
Does any one know how long after buying can we still add Insurance?
I dropped mine yesterday and the screen is just black and there is a very miniscule crack at the bottom right corner. The screen doesn't turn on though so I am stuck. I bought mine on June 23rd and received it on June 25th.
I had it in an Incepio case but it obviusly didn't help, it was first time I ever dropped it. It wasn't even that bad of a drop just from table to floor.
I am wondering if I can add insurance and get it replaced after that.
celeox said:
Does any one know how long after buying can we still add warranty?
I dropped mine yesterday and the screen is just black and there is a very miniscule crack at the bottom right corner. The screen doesn't turn on though so I am stuck. I bought mine on June 23rd and received it on June 25th.
I had it in an Incepio case but it obviusly didn't help, it was first time I ever dropped it. It wasn't even that bad of a drop just from table to floor.
I am wondering if I can add insurance and get it replaced after that.
Click to expand...
Click to collapse
its usually 30 days after purchase.
I wonder if they will check since mine is rooted lol.
Assuming you mean insurance (warranty is something you get for free and doesn't cover this sort of problem)... Whatever the duration is, I'm sure you're still within the window. But they probably will need to see the device first, since you would probably not be the first person to break their phone within that window. Verizon is a bunch of morons, but when it comes to money-making, they're not going to people do that.
I think your best bet would probably be to try to get third-party insurance, like what is offered by SquareTrade... http://www.squaretrade.com/android-landing1.
Keep in mind, whichever insurance you have, you'll still have to pay a deductible to get a new phone (or get your phone fixed). For squaretrade, it's $99.
EDIT: Ensquared seems to have a cheaper option. Both the up-front cost of the plan as well as the deductible are less expensive: http://www.ensquared.com/catalog/phone-insurance/1-year-phone-insurance-smartphone
demarcmj said:
Assuming you mean insurance (warranty is something you get for free and doesn't cover this sort of problem)... Whatever the duration is, I'm sure you're still within the window. But they probably will need to see the device first, since you would probably not be the first person to break their phone within that window. Verizon is a bunch of morons, but when it comes to money-making, they're not going to people do that.
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I am on T-mobile and I have never had this happen before as i had My touch 4G for 2 years dropped a bunch of times and nothing ever got damaged.
celeox said:
I am on T-mobile and I have never had this happen before as i had My touch 4G for 2 years dropped a bunch of times and nothing ever got damaged.
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Lol... I need to get used to this many-carriers-for-the-same-phone scenario. I'm used to just assuming everyone is on Verizon in my HTC Incredible forums
The point still stands though... I doubt any of the carriers would be dumb enough to give someone an insurance plan without seeing the phone first. But, since I've never gotten insurance on my own carrier, let alone yours, I can't say for sure.
demarcmj said:
Lol... I need to get used to this many-carriers-for-the-same-phone scenario. I'm used to just assuming everyone is on Verizon in my HTC Incredible forums
The point still stands though... I doubt any of the carriers would be dumb enough to give someone an insurance plan without seeing the phone first. But, since I've never gotten insurance on my own carrier, let alone yours, I can't say for sure.
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I am going to try and put sim card in my brother's phone and call from it see if I can fool them but thanks for all your help.
demarcmj said:
Lol... I need to get used to this many-carriers-for-the-same-phone scenario. I'm used to just assuming everyone is on Verizon in my HTC Incredible forums
The point still stands though... I doubt any of the carriers would be dumb enough to give someone an insurance plan without seeing the phone first. But, since I've never gotten insurance on my own carrier, let alone yours, I can't say for sure.
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you are not going to believe this, i thought i would try and get insurance anyways, and after a 5 min conversation with the CS t-mobile dude and him telling me i was over the 14 days for insurance, he gave it to me. I called and reported lost after 2 days and after $130 later i am getting one today delivered at home. I even asked if it would be refurbished or not and lade at Assurion said most likely new since it is so new. Now i have to wait and see.
celeox said:
you are not going to believe this, i thought i would try and get insurance anyways, and after a 5 min conversation with the CS t-mobile dude and him telling me i was over the 14 days for insurance, he gave it to me. I called and reported lost after 2 days and after $130 later i am getting one today delivered at home. I even asked if it would be refurbished or not and lade at Assurion said most likely new since it is so new. Now i have to wait and see.
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Good to hear you got it figured it out. My phone was actually stolen this weekend and I should be getting one tomorrow, I really hope its not refurbished.
That crying face kills me when the thread is about broken screens/phones. Horrible feeling :/
I always thought asurion phones were always brand new?
Sent from my SGH-T999 using xda app-developers app
jjlean said:
I always thought asurion phones were always brand new?
Sent from my SGH-T999 using xda app-developers app
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nope