Call Drop Outs on S3 - Galaxy S III Q&A, Help & Troubleshooting

ive got an s3 which constantly drops out.
im currently using the Telstra network in Australia which is a pretty good network.
my old phone was a htc sensation xe and i never had any issues with it on the same network.
Since a purchased this phone i constantly get call drop outs at random times even though i have full reception.
I have the latest firmware and im still getting the same issue.
My wife also has an s3 and having the same issue.
Im wondering if anyone may have a solution for this as i really like this phone but its really annoying not being able to use it.

albosoulja said:
ive got an s3 which constantly drops out.
im currently using the Telstra network in Australia which is a pretty good network.
my old phone was a htc sensation xe and i never had any issues with it on the same network.
Since a purchased this phone i constantly get call drop outs at random times even though i have full reception.
I have the latest firmware and im still getting the same issue.
My wife also has an s3 and having the same issue.
Im wondering if anyone may have a solution for this as i really like this phone but its really annoying not being able to use it.
Click to expand...
Click to collapse
Contact your seller or network or Samsung service .
Or total wipe of phone and install original firmware .
jje

Related

[Q] Problems with GS2!

Hello guys finally got my hands on the att Gs2
First problem is When i check my mobile phone number in settings it shows it as unknown, I bought the phone with no commitiment so i just put my sim card if that has to do with anYthing, everything else works great.
Also my phone gets pretty hot after some web broWsing or moderate use, is that normal? Mostly around the Back area around the camera
i have a friend with that same "unknown" issue on his tmobile phone and he was told it was a carrier issue. He had to go to them to fix it. Not sure if yours is the same problem. I dont know what they did to fix his problem but you might simply need a new sim card.
as for the phone getting hot, I know all phones get warm when they're in use but around the camera is pretty odd. Maybe bring it in for the first issue and ask them about the 2nd one, too.
Thanks for the reply, yeah ill have to take it to att and see if they can fix

Service issues. Annoying

I've been getting annoying service issues the past few days. I did in another state about 10 min away. And another county about 25min away. I keep leasing data. Or it will go in to emerancy calls only which makes me think its switching over to tmobile. Anyone know whats going on? Its not the area cause another att phone with me both times didn't have an issue at all! Im running surorom 7. With stock modem. Any one have an idea?
As I am typing this my phone done it. And it also likes to switch to edge a few times while in town.
Sent from my White Galaxy Note using xda Premium
Someone Help.... VERY annoying!!
Not my sim card. as it does it with my ORANGE UK sim and my T-Mobile sim!
I've had my Note for 3 Weeks. I've never rooted, so I'm just on the stock AT&T ROM. I had that same issue, it would lose signal and become non responsive for up to 2 minutes until it reacquired a signal. it appears I've solved the problem by doing a Factory reset. My suggestion is that you return to stock and see if that solves your issue. if it does, redownload your ROM and reflash
Update: after a couple of days, the signal issue has returned. I'm waiting on a replacement from Amazon; I'm hoping this is just a defective device. Otherwise I'll have to return the Note. This signal issue is a deal breaker and I'll have to move on to the at&t One X (wasn't too impressed with with the SIII announcement).

Signal problems - standard Orange SII

I'm having problems with my Galaxy SII, on Orange in the UK. There are huge problems with the signal. Bear in mind I have recently bricked the phone, but resurrected it with a short stay in the airing cupboard.
With the SIM in, I can get a decent signal at first, but this then drops away to nothing, pretty quickly. Sometimes, I don't even get the signal.
However. with the SIM out, I get a full signal for emergency calls. At this point, it looks like a network issue, with patchy signal.
However, I then swap the SIM over to my HTC Desire, and get a reasonable signal sitting at 2 bars now. Same is true outside where I had 4 bars on the HTC, and nothing on the Galaxy.
Any thoughts on this one? I am a bit frightened of calling Orange as I no longer have my insurance with them, and their repair department is a bit unprofessional - last time I called them, they started making an insurance claim on what was a warranty issue without even telling me, until they told me about the excess I would pay.
I'm running Gingerbread.BVKI3, version 2.3.4.
Thanks.
Bobzilla said:
I'm having problems with my Galaxy SII, on Orange in the UK. There are huge problems with the signal. Bear in mind I have recently bricked the phone, but resurrected it with a short stay in the airing cupboard.
With the SIM in, I can get a decent signal at first, but this then drops away to nothing, pretty quickly. Sometimes, I don't even get the signal.
However. with the SIM out, I get a full signal for emergency calls. At this point, it looks like a network issue, with patchy signal.
However, I then swap the SIM over to my HTC Desire, and get a reasonable signal sitting at 2 bars now. Same is true outside where I had 4 bars on the HTC, and nothing on the Galaxy.
Any thoughts on this one? I am a bit frightened of calling Orange as I no longer have my insurance with them, and their repair department is a bit unprofessional - last time I called them, they started making an insurance claim on what was a warranty issue without even telling me, until they told me about the excess I would pay.
I'm running Gingerbread.BVKI3, version 2.3.4.
Thanks.
Click to expand...
Click to collapse
flash another modem , i recomand xxki4 , via CWM . use search button and type : modem , click on first link and you will find a lot of modems.
OK, got to the next stage of things - I can't flash a new modem using Odin, as my phone isn't recognising. Not even without Odin. I am getting the MTP connection come up on my phone, and it is charging perfectly well, but I can't get any access to it on the computer, not even as an external drive. Is this potentially a phone problem, or is this a software/drivers/hardware problem? I don't recall any permanent problems before it got bogwashed (occasional connection issues, but easily solved by disconnecting and reconnecting). If it is a phone problem, are there any fixes? I just want to flash the modem, not do a whole system reflash. The external and internal SD cards are still working fine.
And I will need step by step instructions to achieve this. Whilst I am good with computers, I tend to leave my phones alone to avoid invalidating warranties and the like.

Keep losing data connection.

I have an unlocked unrooted S3 on Vodafone UK. This issue has been happening for the last few days whereby i have full 3G/H+ connection, but absolutely no data is working. No email, no websites loading, no whatsapp, nothing. The issue goes away as soon as I restart my phone, but then it comes back after a few hours.
Has anyone experienced this, and if so, how have you fixed it?
Go back to your network/phone provider .
Or flash different modem .
jje
I am having this issue too. I may be wrong, but i realise this happens if i turn off my Wifi, the 3G will not want to connect to the 3G network.. Anyone else having such problem?
By the way mine is International version (Location: Singapore)
I'm having a similar problem where I have a good 3G/H/H+ connection but data seems to drop intermittently across all applications - I get the same sort of error message in browsers/facebook/twitter that you receive when you have no signal.
Anyone have anything similar and know of any fix?
I am not having such issue so far. I been updating my SGS3 using over-the-air update. I guess the MODEM has been updated as well.
Go to market and download "fast dormancy"(by gorkhanmoral) then disable it and reboot.
Check if your speed has improved,if it got worse then enable it again.
U need ROOT to use this tool.
I it didn't help, then flash a different modem
This is good modem
Cwm flashable
flame1845 said:
I have an unlocked unrooted S3 on Vodafone UK. This issue has been happening for the last few days whereby i have full 3G/H+ connection, but absolutely no data is working. No email, no websites loading, no whatsapp, nothing. The issue goes away as soon as I restart my phone, but then it comes back after a few hours.
Has anyone experienced this, and if so, how have you fixed it?
Click to expand...
Click to collapse
have you got any battery saving app like juice defender installed in your phone?
Is mobile data working at all? or is it constantly "uploading" but never "downloading" (up arrow lights but not down).
If what I just described is your issue then this is a network issue relating to android in general.
Basically your phone will be connected to two radio towers and gets confused as to which one it should use, rebooting or flight mode may help force it onto one tower or you may have to speak to your carriers "high network technical team" or whatever they are called for you to get them to force it onto one tower.
I had this issue on the HTC hero (a long time ago now) and it took 9 months for Orange UK to work out what was going on.
and it took 9 months for Orange UK to work out what was going on.
Click to expand...
Click to collapse
Congrats. Orange Luxembourg (my gf's network provider) still hasn't got a clue.. But they seem rather clueless about everything except writing invoices.
Flashing an Asian modem on her S2 made the issue far less prominent since they seem not to get confused by antenna ping-pong. (Tango Luxembourg, my carrier, has this issue too in the main city)

HELP! no signal

Hello
I got my xperia z2 D6503 2 days ago brand new sealed. I inserted my Net10 sim and it worked like 1 day and than I noticed that there was signal issue first I thought it was because of area than I found out it was phones fault since same sim card worked perfectly on my old xperia z and also on xperia z2 Tab and on my brothers galaxy s4. strange thing is it shows low signal only when LTE is on and I can send and receive text messages but I can't make calls. as soon as I turn off LTE it looses signal and no text or call go through.
I tried factory reset, 2 different sim cards, even bought new sim card, numerous restarts and nothing helps. searched web for this issue and nothing at all.
so anyone else had this experienced? any solutions?
thanks
Build: 17.1.A.2.69
baseband: 8974-AAAAANPZQ-00004-07
giozera said:
Hello
I got my xperia z2 D6503 2 days ago brand new sealed. I inserted my Net10 sim and it worked like 1 day and than I noticed that there was signal issue first I thought it was because of area than I found out it was phones fault since same sim card worked perfectly on my old xperia z and also on xperia z2 Tab and on my brothers galaxy s4. strange thing is it shows low signal only when LTE is on and I can send and receive text messages but I can't make calls. as soon as I turn off LTE it looses signal and no text or call go through.
I tried factory reset, 2 different sim cards, even bought new sim card, numerous restarts and nothing helps. searched web for this issue and nothing at all.
so anyone else had this experienced? any solutions?
thanks
Build: 17.1.A.2.69
baseband: 8974-AAAAANPZQ-00004-07
Click to expand...
Click to collapse
Same issue with my z2... only when I hold it a certain way... I'm on Bell mobility in Canada and got the phone a few days ago.
I've been experiencing the same issue ever and I've had my phone over a month, I'm on EE in the uk running the .55 firmware. My phone is currently in repair to fix this problem so I'll get back to see if it can be fixed
Sony has no solution in USA and can't repair so I returned for exchange to seller. I though it was only me so looks like gonna be big issue
giozera said:
Sony has no solution in USA and can't repair so I returned for exchange to seller. I though it was only me so looks like gonna be big issue
Click to expand...
Click to collapse
Hey, so did the exchange solve the problem for you? I am using NET10 as well and while I do get signal on all networks (2G. 3G, etc..) I notice that it isn't as good as almost any other phone I've had. I live in an area that has poor signal and places that I get 1-2 bars on other phones I get 0-1 on this phone, though when I'm in upper town where signal is great I get about the same as others do. I'm just not sure if my phone is defective or this is just how it is. I really don't want to wait to exchange plus the seller seems reluctant to do so..
I had to fix my APN (wireless &networks -> mobile data).
I Google the correct settings for my carrier(ATT/USA), and saved the updates and it worked IMMEDIATELY.
it's been solid since ever since. Note there are differences for the 3g VS LTE versions. Make sure you enter the right settings.
Good luck!
CCDillon said:
Hey, so did the exchange solve the problem for you? I am using NET10 as well and while I do get signal on all networks (2G. 3G, etc..) I notice that it isn't as good as almost any other phone I've had. I live in an area that has poor signal and places that I get 1-2 bars on other phones I get 0-1 on this phone, though when I'm in upper town where signal is great I get about the same as others do. I'm just not sure if my phone is defective or this is just how it is. I really don't want to wait to exchange plus the seller seems reluctant to do so..
Click to expand...
Click to collapse
I got replacement toda so far so good.
yea I noticed that signal is not as strong as it was on my Xperia Z. even lost signal at the places where my Z was solid. hope this could be solved with future software update.
Ken_Burnside said:
I had to fix my APN (wireless &networks -> mobile data).
I Google the correct settings for my carrier(ATT/USA), and saved the updates and it worked IMMEDIATELY.
it's been solid since ever since. Note there are differences for the 3g VS LTE versions. Make sure you enter the right settings.
Good luck!
Click to expand...
Click to collapse
I did entered correct APN's as I mentioned it was working great for almost day and Than suddenly stopped working so if I had entered wrong APN's it wouldn't worked first time I powered it on. plus same sim card worked well on other LTE phone while was not working on my new Z2, so it was not APN issue.
Try rebooting 3-4 times and then wait. This should solve the problem.
Check the baseband version online and on your phone.
There is also a firmware update but you have to cable your phone to a computer and let it install the Sony software on the PC/MAC ... Mine updated yesterday...
Worth a shot if you haven't done so already.
giozera said:
I got replacement toda so far so good.
yea I noticed that signal is not as strong as it was on my Xperia Z. even lost signal at the places where my Z was solid. hope this could be solved with future software update.
Click to expand...
Click to collapse
Thanks man, it seems that's just how the phone is, maybe I can stop worrying so much about that now, especially since this Z2 I have has no defects that are so plentiful on other user's phones.
And like I said, it's not such a big deal when I'm in places with adequate coverage so it's tolerable. I updated to .402 yesterday and there isn't any change with signal but I'm holding out for more updates that can help out with coverage. I'm thinking once the Z2 is released in some way in the US (carrier or Sony store) that there will be an update then that may help us out.
I'm probably the last person to be offering advice in this forum, however, just a couple days ago I noticed I had no data connectivity at all. Calls and texting still worked, but no cellular data. All my APN setting were correct and even though airplane mode was not selected, turning it off and on again got my data connection back. Just something stumbled upon and I have no idea if it applies to anyone elses issue here. Just thought I'd toss it out there in case it helps just one person.
bluheart said:
Try rebooting 3-4 times and then wait. This should solve the problem.
Check the baseband version online and on your phone.
Click to expand...
Click to collapse
Solve which problem? The one i posted in very first post or the weak signal on my replacement? I did more than 5 reboots to solve first proble but nope.
Now this very weak signal worries me it loosed signal at places where my old Z was great. Hope this phone doesn't end up super problematic
Sent from my SGP521
Sony Service will service/replace the set, if needed. So please do check in there.
phone is amazing everything works smooth, but weak signal is getting on my nerves! looses signal very often and data gets really slow because of low signal even when LTE is available. I live in brooklyn ny and my xperia Z didn't have this issue at all. hopefully this could be fixed soon by software update.
Drop down quick settings from home and ensure LTE is ticked on.
Sent from my D6503 using XDA Premium 4 mobile app
augie7107 said:
Drop down quick settings from home and ensure LTE is ticked on.
Sent from my D6503 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
In that case there is only one way to sloved problem
Call sony xperia department let them fix it or replace new one. Don't even think phone can repair itself
Same problem
My sisters got the same problem,
Help line, Tech team no help what so ever !!!
Been on the phone for over 2 weeks !!!
They wont solve the problem what so ever !
One tech team even said "buy a new phone" !! such great customer service !!
They are wanting £150 for it so it can be "fixed"..... also wanting £40 for the month contract despite not having the phone !!!
I understand who you feel... they are no use what so ever and rude...

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