My dock only connects sometimes, usually after it's been disconnected for a while and i unlock it.
But at times i try to unlock it and it simply won't work at all.
The prime itself has no problem with connectivity it seems, it connects to chargers and to USB for file transfers no problem, it's just the dock it has a problem with.
Also sometimes it'll say it's connected but only the keys will work, not the trackpad or buttons on it.
I have tried 3 docks, one for the tf201 and two for the tf300, all have the same symptom and none offer anything more than a sporadic connection.
Having it charged makes no difference at all.
My prime has been sent back to asus twice now already.
Has anyone had a similar issue?
Running Androwook v2.0, Android 4.2.
I've already asked in the thread and no one has said that they're having anything similar, this problem also was persistent on other versions of android and even on the stock rom.
Any help is appreciated.
I'm having a similar problem. The keyboard randomly stops typing. All I have to do is detach the tablet, and put it back to fix it, but that's very annoying. It happens a lot.
I'm completely stock, and have done a factory reset, but it didn't help.
warlock257 said:
I'm having a similar problem. The keyboard randomly stops typing. All I have to do is detach the tablet, and put it back to fix it, but that's very annoying. It happens a lot.
I'm completely stock, and have done a factory reset, but it didn't help.
Click to expand...
Click to collapse
Yea i'm having the same issue kind of, for me if it's on and i disconnect it and reconnect it it will continue to work, if i leave it off for a bit then it might decide not to work, I've already RMA'd mine twice and i simply can't be bothered doing it again.
My mate has asked me to swap it for his Sony tab, not the xperia Z one the one before it, i might actually do it cos this is just getting to be a joke.
EDIT: Just had a look at the Sony tablet S section and it's like a ghost town, i think i'll be keeping my Prime until i can at least afford to buy another one, i'm getting the HTC One next over the s4, Sammy has burnt it's own bridges by not letting the UK have the octa core version.
As far as the prime is concerned, if i send it off again, I have no idea what condition it'll come back in, plus i'm doubting that it will have ICS on it like it did when i got it back this time.
Related
I got the lapdock over the weekend (price-matched) and love it .... when it works. After experimenting with it for a day, it seems like the dock is defective. I was hoping it was just a software issue (clearing the cache seemed to solve it for a little while, but now I think that was just a coincidence), but that's not seeming likely :-(
Anywhere from a few seconds to an hour after entering webtop mode, the keyboard and trackpad suddenly stop working. Closing/re-opening the webdock will sometimes restore it. In all cases, I've confirmed that the webtop/phone itself is still fully functional using a USB keyboard plugged into the Webtop.
Has anyone else seen similar issues? I'll have to call a few stores in the morning t see if any still have the docks in stock to exchange it. If not, does anybody have any experiences with warranty claims on the dock from ATT or even Motorola directly (I assume there's at least a 30-day warranty...)?
what rom are u running on? could be a software issue
There is a 30 day warranty on the device. I just got mine and it's pretty awesome, had no issues, using it as a standard dock right now with the lid closed.
I'm running stock (but rooted) OTA ATT 2.2.2.
I started looking into updating to 2.3.x the other day to see if that would help, but I'm still trying to sort out the proper upgrade process.
The part that makes me think its h/w and not s/w is that the USB keyboard plugged into the dock keeps working, so it. The fact that it works for variable amounts of time, and that resetting restores it for a few seconds to a number of minutes when fully power cycled makes me wonder though.
At first, it seemed like "Delayed Lock" might have been causing issues, but stopping that app didn't have any affect, besides which altering the settings to not lock while connected to wifi or power also stopped any potential problems with that.
The store I purchased it from has one more left in stock. It'll be wasting ~45min. round trip to get there, but I'll head over there tonight and to exchange it and hope for the best...
I was able to exchange the dock without difficulty (for the last one they had in stock).
After experimenting with it for a few days, I can confirm that the first dock was indeed defective. The replacement is working without issue ... though the right-arrow key does sometimes think it's a touch-sensitive pad instead of a key, but I'm not complaining. Now on the other hand if I had actually paid MSRP for the dock, I would have been a bit miffed at the quality of the keyboard...
They come with a 1 year warranty from what I was told when I bought mine yesterday. I assume only a 30-day instore exchange.
I'm hesitant to start this thread because I love my Prime and don't want to see another flame/hate thread started. This is by no means a deal-breaker for me; everything else works great except GPS (which I don't care about, but don't mention that to the folks in the GPS thread)... anyway...
My Prime seems to occasionally lock up completely if I dock or un-dock it while it's "doing something". Most recently, it was launching the stock browser from a URL in Reader. I waited awhile (maybe a minute), but all the buttons were unresponsive, though the Wifi indicator kept blinking, and I could put it in and out of sleep. Re-docking did nothing. I eventually restarted it via holding the power button. I'm on .33 if that matters.
I've had this happen a couple times before. Anyone else? I'm assuming it's just a weird bug, since most Androids don't have detachable keyboards. Hopefully it can be fixed in an update, but I wondered if others had similar experiences before I opened a support ticket to Asus.
Will test this tomorrow, when my dock comes in. Separately, how much do we want to bet that a certain somebody will claim to have this issue?
Sent from my Transformer Prime TF201 using xda premium
I don't get lockups, but my dock connection seems to come and go. When it's docked, sometimes the dock battery doesn't show, and sometimes the keyboard is unresponsive (top row keys work, others dont).
I have this issue where when you pop the tablet into the dock either:
a) It will not recognise that it is plugged into the dock; OR
b) It will recognise the dock but the keyboard and/or trackpad will not work
It takes several tries of ejecting the tablet and re-inserting it before both work.
Anyone else have this problem?
Have you checked that the contacts on either the dock or the tablet aren't dirty.
I only just got my dock less than an hour ago, so I haven't really tested it extensively. So far, it's been pretty good. The only problem I have is with locking and unlocking capabilities.
The dock has a lock button on the top right, and it works perfectly. However, it won't unlock the tablet.
The workaround to this is to go to settings and uncheck MobileDock Battery Savings Mode under ASUS Customized Settings. This allows the dock to wake up the tablet by pressing any key, which I guess might come at the cost of battery life.
So I suppose I'm looking for a way to lock and unlock the tablet with just that lock key on the tablet, while keeping the Battery Savings mode on. Why put it there if we can't even unlock the tablet without costing battery life?
I'm having the same problem as well. My keyboard doesn't register has connected sometimes and sometimes the battery says zero. all the keys don't work except the top row. the mouse doesn't work. everything is crap so far. they better fix this...
I had the same problem with mine at first. I tried it out with three keyboard docks, all the software updated, tried rooting it/unrooting, factory wiped it, the whole nine yards.
Then I bought another Prime because I finally found a Champagne Gold one and was ready to sell my Grey tablet, and the new one worked perfectly fine with all of the docks.
It's an issue with the tablet. My guess is some flaw with the connectivity of it. Your best bet is to send your tablet it in for repairs from Asus, I'm sending mine out Monday and once it's fixed I'll be posting it on EBay.
MinusTheOh said:
I had the same problem with mine at first. I tried it out with three keyboard docks, all the software updated, tried rooting it/unrooting, factory wiped it, the whole nine yards.
Then I bought another Prime because I finally found a Champagne Gold one and was ready to sell my Grey tablet, and the new one worked perfectly fine with all of the docks.
It's an issue with the tablet. My guess is some flaw with the connectivity of it. Your best bet is to send your tablet it in for repairs from Asus, I'm sending mine out Monday and once it's fixed I'll be posting it on EBay.
Click to expand...
Click to collapse
I am having the same problem with the dock. Like you, i had tried wipe data, manual update through sdcard,factory reset and nothing works.
I was hoping the .13 firmware will solve this problem but i am still waiting for the WW release. Anyone whom updated to the .13 US release can confirm if the dock issue still exists?
I believe that its a firmware issue because "sometimes" by checking and unchecking the Mobiledock battery saving mode, i am able to "wake up" the keyboard. But it will stop working a few minutes later.
As mentioned above, I have found out today that it is the tablet's problem. I've gone in to memoryexpress by where I live and those guys know their stuff. They've seen it before and they said it's something that can't be repaired. So everything with the keyboard problem needs to send it in for repair (receive a new one), or refund/exchange.
I tried my tablet with 3 brand new docks, all with the same problem. I'm glad I had the ipr on my tablet and it covers broken tablets.
I wonder how many people tried connecting their docks without removing the little plastic guards on the bottom of the tablet?
ohwell said:
I wonder how many people tried connecting their docks without removing the little plastic guards on the bottom of the tablet?
Click to expand...
Click to collapse
I don't think people are THAT stupid. The dock doesn't go in without taking it off. But I don't doubt your point there... we do have idiots amongst us
It OFF? there are 3 one on the connector itself and 2 more for the tabs on the end that line it up
ohwell said:
It OFF? there are 3 one on the connector itself and 2 more for the tabs on the end that line it up
Click to expand...
Click to collapse
I don't understand what you mean by 3 on on the connecter :S All I know is that there's covers for all of them and I took them out.
For some unknown reason, sometimes the keyboard will get stuck in caps lock (without caps lock being on) and other times the typing cursor will go back to the start of a paragraph, usually interrupting a sentence that I'm already typing out.
The pads inside the keyboard dock near the connector are starting to rub off from the cheap glue not holding it properly. Design flaw from not thinking that the Tablet will be frequently removed and inserted into the dock.
The rubber bumper on the bottom of the keyboard dock near the touchpad fell off. Cheap glue is the culprit.
Touchpad is a redundant feature to the Prime, and really has no point in even being on it. I'd rather have better battery life instead of it. (Purely opinion.)
If holding shift while pressing backspace, it will not delete. Keyboard needs multi-press functionality.
Mura on the screen. (Bright spot)
Internal GPS basically doesn't exist since it doesn't work well.
Both the tablet and keyboard dock are very easily scratched. There's more irregular scratch marks on the back of the tablet compared to the laser-etched rings.
The stock browser, even after a factory reset (.28), is completely unstable and hangs/stutters/crashes regularly at least 20 times a day.
The worst part about the browser is that some days it's highly unstable and then another day it works perfectly.
I haven't had issues with Wifi or Bluetooth, Wifi has been fine. I don't use Bluetooth so I'm unsure if it's a problem.
Lastly, while the screen is gorgeous, the colors are a tad warm.
And sadly, my phone performs better than my Prime while simply browsing the internet and handling multiple tasks. (Samsung Infuse 4G)
For those who feel the need to give this thread a low rating, that's fine, because this is (for the most part) fact-based problems with MY Prime. You can pretend your Prime is perfect, but it's not. I may be picky, sure, but these are problems that I'm not just making up with the one I have now.
This also isn't saying "Oh no the Prime is teh worzt tablut evuuurrr dn't buy dis." I'm just sharing the negatives I've experienced with my model of the TF201. Perhaps even informative to ASUS so they'll better know how to refine their next models. (If they even look at this post, which is highly unlikely.)
I still believe the Prime is a premium tablet, but it DOES have issues.
So return it and wait or get something else..... Logic
Sent from my Transformer Prime TF201 using Tapatalk 2
its possible your stock browser still using old data. to remedy this, clear your browser cache then reboot. then hopefully your stock browser will be working fine. just try it if you haven't already
as for the cursor jumping while docked, I have THST issue also. its only happens while the touchpad is enabled. remedy for that is to press the button on dock to disable touchpad. then THST problem goes away. since you don't like touchpad, I would figure you'd disable it anyways.
GPS dongle is the solution to internal GPS. if you don't have GPS dongle, you better send off for one asap. its free and the offer ends very soon. just go to Asus website where you register your prime and fill out the GPS dongle application. then you will receive it in a week or 2.
People need to stop including GPS as a problem there's no use for it on a tablet so it doesn't matter if it doesn't work!
Sent from my SAMSUNG-SGH-I727 using xda premium
I would suggest you to download the .28 again, this time from the Asus Webpage, and install it from the SD Card. If you keep having those weird issues I think you got a defective Prime.
I connect/Disconnect my prime from the dock very often, and I have had none of the issues you describe.
If holding shift while pressing backspace, it will not delete. Keyboard needs multi-press functionality.
Click to expand...
Click to collapse
Thats actually a feature... shift+backspace = sup.
Keyboard has multi-press functionality. There is a file around here in XDA with all the short cuts for the keyboard. (there are A LOT of them).
Both the tablet and keyboard dock are very easily scratched. There's more irregular scratch marks on the back of the tablet compared to the laser-etched rings.
Click to expand...
Click to collapse
It is full Alu man, what did you expect? Any other Alu tab will get scrated just as easy.
Touchpad is a redundant feature to the Prime, and really has no point in even being on it. I'd rather have better battery life instead of it. (Purely opinion.)
Click to expand...
Click to collapse
The TouchPad is also MultiTouch, depending on what you are doing, it IS useful. Specially if you do some precision work and need better accuracy.
ian1 said:
People need to stop including GPS as a problem there's no use for it on a tablet so it doesn't matter if it doesn't work!
Click to expand...
Click to collapse
I do use it man! and quite a bit. I dont use the GPS dongle since I use a TranSleeve, GPS on my Prime works wonders when outside.
joeyddr said:
So return it and wait or get something else..... Logic
Sent from my Transformer Prime TF201 using Tapatalk 2
Click to expand...
Click to collapse
1) Can't RMA it because ASUS will claim CID on it (customer induced damage) because of the dent on the corner. (I'm also not willing to wait 3 weeks just for them to mark it CID).
2) Can't return it, even if I followed the instruction of that one forum post telling you to call ASUS and tell them about not being satisfied, etc etc. PLUS it's way past the 14 day return policy, not just by a month or two, but 5. Plus what I said above about CID. You can't return a damaged product (physically) and expect a full refund.
Logic.
demandarin said:
its possible your stock browser still using old data. to remedy this, clear your browser cache then reboot. then hopefully your stock browser will be working fine. just try it if you haven't already
as for the cursor jumping while docked, I have THST issue also. its only happens while the touchpad is enabled. remedy for that is to press the button on dock to disable touchpad. then THST problem goes away. since you don't like touchpad, I would figure you'd disable it anyways.
GPS dongle is the solution to internal GPS. if you don't have GPS dongle, you better send off for one asap. its free and the offer ends very soon. just go to Asus website where you register your prime and fill out the GPS dongle application. then you will receive it in a week or 2.
Click to expand...
Click to collapse
I've factory reset the Prime multiple times. I'm pretty sure that deletes the old data. If not, then I'll give it a try.
The cursor jumping is not the touchpad, I always have it disabled. (Else I'd be a hypocrite!)
I have the GPS dongle, and it's great, it's just that I wish that the internal GPS would have been the same.
@Zephyrot
I'll try installing from the SD Card, this wasn't really supposed to become a Q&A, but it wouldn't hurt to take advice.
shift+backspace=sup. what is that? It doesn't help when I type quickly.
Yes I realize that being aluminum that the tablet would scratch, but I'm just nitpicking at that point.
I don't find the touchpad to be helpful because anything I can do on my touchpad, I can do on my screen. Again, this was a purely opinion based point.
Multiple issue threads already... post your problems in one of those threads, instead of starting a new one, please.
Thread Closed.
I finally got around to buying a dock/keyboard and got mine today but I'm seeing some really strange things when using it.
I'm wondering if anybody has a clue what is happening to me.
Sometimes I connect the dock and they keyboard/mouse works perfectly. Other times, only the keyboard works. Sometimes, the mouse begins working after some time (like 30s); sometimes it doesn't work at all. Sometimes I connect the dock and neither the keyboard nor the mouse works.
I thought it may be a short in the connector, but I've seen things that suggest this is not the case. For example, I can press the lock key on the keyboard to lock the tablet, and then when I unlock the keyboard no longer works and its battery shows as empty. Other times, I can lock/unlock it with no problem at all.
I've tried wiggling the dock and stressing it in all directions to see if I can cause it to malfunction but once it works, it works forever until I either remove the dock or lock the tablet.
I normally use SwiftKey Tablet but switched to the asus keyboard hoping it would help, of course it didn't.
So are there any thoughts? wtf is going on with my brand new keyboard?
Also, fwiw, I know there is a mouse on/off key. That is not my problem.
Update: I cleared data on ASUS keyboard and it seems to have solved the problem. Not 100% sure yet but I haven't had any issues since.
I have the same issues. A reboot solves the problem. Factory reset solves the problem. Connecting the dock like 10 times solves the problem.
BUT.....
after a night of standby, the problems re-appear.
I've sent in my prime for RMA for this issues 2 times. 1st time they didn't do anything. Only re-connect some cable that apparently come loose on its own (****ty build quality)
I hope they fix is this time...
Unfortunately, clearing data on asus keyboard was an illusory solution. The problem came back.
I also noticed another issue. Sometimes when the keyboard seems to be functioning properly, it isn't actually charging the tablet. Talk about a weird issue. I noticed that when I'm having issues though, I can force kill the asus keyboard and redock and it works again until the tablet sleeps.
I did a factory reset on the thing, hoping it would help. Of course it didn't. To throw salt in the wounds, I didn't realize my app backup transfer failed so I lost everything. fml.
So anyway, the damn thing works probably 1/15 tries. It's so bad I packed the thing back up in the box and am considering returning it. The keyboards are so hard to find though I am not sure if I can get another.
Please let me know when you get it back from RMA. If they fix it for you I will send mine in.
xxbeanxx said:
Unfortunately, clearing data on asus keyboard was an illusory solution. The problem came back.
I also noticed another issue. Sometimes when the keyboard seems to be functioning properly, it isn't actually charging the tablet. Talk about a weird issue. I noticed that when I'm having issues though, I can force kill the asus keyboard and redock and it works again until the tablet sleeps.
I did a factory reset on the thing, hoping it would help. Of course it didn't. To throw salt in the wounds, I didn't realize my app backup transfer failed so I lost everything. fml.
So anyway, the damn thing works probably 1/15 tries. It's so bad I packed the thing back up in the box and am considering returning it. The keyboards are so hard to find though I am not sure if I can get another.
Please let me know when you get it back from RMA. If they fix it for you I will send mine in.
Click to expand...
Click to collapse
Got it back today. They replaced the mainboard. Going to setup the device tonight and see if the problem is resolved. Second time my mainboard has been replaced...
FFS!!!! Now I have wifi dropping issues!!! I hate Asus!!!!
funfair said:
FFS!!!! Now I have wifi dropping issues!!! I hate Asus!!!!
Click to expand...
Click to collapse
umm...but the keyboard?
Also, my son dropped my prime and cracked the screen so I have to send it in for repair. I'm wondering if I should tell them about the keyboard issue while I'm at it.
You had the mobo on the tab replaced, right? Not the PCB in the keyboard?
xxbeanxx said:
umm...but the keyboard?
Also, my son dropped my prime and cracked the screen so I have to send it in for repair. I'm wondering if I should tell them about the keyboard issue while I'm at it.
You had the mobo on the tab replaced, right? Not the PCB in the keyboard?
Click to expand...
Click to collapse
Keyboard is working fine now.
The RMA only sais that they replaced the motherboard, not the keyboard pcb.
Wifi is working again, had to reset the router (even though all other devices were working fine).
Noticed a new LCD mura though.. so I'm sending it back again and claim my money back.