Please help me - Nokia Lumia 800

Hi,
First of all thank you for taking time to read this.
I have a nokia lumia 800 which has never been updated my info shows as follows;
H3G UK SW Variant ID235 v3
1600.2483.8106.11500
059L8M3
RM801
I have a locked bootloader and i literally have tried everything to update/flash my phone. It fails everytime. Nokia suite gives a error code: cannot change mode and CAB sender just says an unexpected error has occured.
I have tried about 15 different firmwares, i have tried the refurbish option but it asks me to turn my phone off and hold the power button ect, which does not work.
I am stuck with this phone for at least another year and i at least want it to be as good as it can be. I check the forums ever single day for new updates and methods but i am slowly losing hope.
I am pulling my hair out, please can some one help me. Please.

Have you tried updating via zune?

Lanex777 said:
Have you tried updating via zune?
Click to expand...
Click to collapse
Yes, sorry i should have mentioned ive tried everything..
Zune give an error, but recently its told me that my phone is up to date which is quite strange

You might try the trick with pulling the cord, it will make Zune update the phone...

Factory reset the phone then plug it into Zune

Lanex777 said:
You might try the trick with pulling the cord, it will make Zune update the phone...
Click to expand...
Click to collapse
what do you mean?

Connect your Windows Phone to a PC and launch the Zune software
Click on Phone > Settings > Update. Allow the software to tell you whether an update is available. If so, skip this guide. If not continue to the next step.
Time to force the update. Click another button (any of the options above or below the word Update). Then click the Update button again and try to count how much time does it take to find out that the phone is up to date. When you can predict when zune will stop checking for an update and tell you that it's up to date, press look for an update again and turn the internet off on PC in a second before it was supposed to finish checking for an update. It takes some skills and time, but I updated my phone in 5 attempts, so it is not supposed to be very difficult. If everything is OK Zune should display a notification that an update is available. Now reconnect to the internet and continue with the update process through the Zune software.

Related

Need some help guys!

hello friend, Raj here.
I have been using the X10i since past 6 months. I bought the phone my UAE & i am presently using it in India.
1) Is there any firmware upgrade available for my phone?
My phone info says-
Model - X10i
Firmware - 1.6
Baseband version - 1.0.14
Build number - R1FA014
2) My phone does not have the Android market application inbuilt in it! how & from where do i download that app?
3) How do i install applications downloaded to my computer from Android market, to my phone?
4) I am not able to access Calender since it requires me to log in to my Gmail account. everytime i try to do that, it says "error, try next time"! is there any way i can start the calender without registering?
Thanks.
raj_5004 said:
1) Is there any firmware upgrade available for my phone?
Click to expand...
Click to collapse
Hi.
Yes there is, considering a lot of us are running R2BA026, that should give you an idea of how far behind you are.
raj_5004 said:
2) My phone does not have the Android market application inbuilt in it! how & from where do i download that app?
Click to expand...
Click to collapse
Personally, I would debrand and update your handset with UK generic FW, which will give you the Market app, which will answer question 3, and as you need to register for the Market to use it, that also answers your 4th question.
1) Install SEUS (Sony Ericsson Update Service).
You can get it from here: http://www.sonyericsson.com/cws/download/1/110/61/1275980198/Update_Service_Setup-2.10.6.21.exe
2) Run SEUS, follow the prompts. You don't need to update the phone through it, but get the phone ready for updating. This process should install the drivers necessary for the rooting process.
Note: I suggest you keep your USB cable attached to that USB port. Remember which USB port of your computer it's attached to, as changing USB ports can lead to a bit of confusion for the next 2 steps!
3) To check if #2 was successful, click on Start, click Run, and type: regedit
In the Registry Editor that pops up, click on Computer, press CTRL+F, and search for this: USB\Vid_0fce&Pid_adde\
After it's finished finding, on the right side you'll see DeviceInstance, then it says REG_SZ, then it says something like USB\Vid_0fce&Pid_adde\5&270d2a78&0&3
You'll need that last bit (in this example: 5&270d2a78&0&3 Yours would probably be different). This is your DeviceID (you'll need it soon!)
Note: You may have multiple of these if you plugged the USB cord into many USB ports on your computer. Each USB port will give a different DeviceID, so if you have more than one DeviceID, you'll have to choose one, and if it doesn't work (you'll find out when you reach #5!) you will have to choose another one.
Alternatively, download the file in the next step and extract it, go to the folder called 1st, and run the DeviceID.jar file. It should give your DeviceID
4) Download this:
http://filevo.com/1nlq8wryo11u.html
or from here: http://rapidshare.com/files/404363083/i_R1FA16_ft.rar.html
Extract it.
In the step1 folder, you'll see a file called DeviceID.txt
Open it up, delete whatever's there, and put YOUR DeviceID (that you found from the previous step).
Save the file and close notepad.
Note: Make sure there are no extra spaces or lines after/before the DeviceID. The ONLY thing that should be in the file is your DeviceID, NO SPACES/LINES (for example, only this: 5&270d2a78&0&3 [yours will probably be different])
5) Take out the USB cable from your phone (leave it plugged into your computer)
Turn your phone OFF
Open up step1.cmd (it's not inside the step1 folder, but outside it), but DON'T PRESS ANYTHING
Now we have to put the phone into flash mode. This is how you do it:
Hold the Back button on your phone, and while holding the back button, insert the USB cable into the phone.
A green light should come on the phone (like when it's charging or a missed call)
Quickly "Press any key to continue..." in the open step1.cmd window.
Let it finish what it's doing. It will say "Press any key to continue..." after it's finished. Until then, DON'T touch anything!
If you get problems in this step, refer to this post:
http://forum.xda-developers.com/showpost.php?p=6970868&postcount=3
Here's a helpful video for common java issue: http://forum.xda-developers.com/showthread.php?t=713457
After completion, this will give you a Generic X10i R1FA016 firmware (check it by pressing the left button, go to settings>about phone and at the very bottom under build number)
Click to expand...
Click to collapse
- Newbies Guide to Rooting X10 and giving you the newest firmware!
Follow those steps and when you've completed them run SEUS which should update you to R2BA026, and give you the Market app. If you run in to any issues read the links provided as the chances are it will be user error if you do.
Thanks a lot buddy.
Will de-branding my phone affect future upgrades to Android 2.1 in any way?
Also, why is de-branding necessary to access calender???
raj_5004 said:
Will de-branding my phone affect future upgrades to Android 2.1 in any way?
Click to expand...
Click to collapse
Nope, apart from you'll be the first in line to get it.
raj_5004 said:
Also, why is de-branding necessary to access calender???
Click to expand...
Click to collapse
It isn't, but if want to use the Market you are going to need a gmail account.
I tried using SEUS but failed at step 2 itself!
It says press back button while inserting USB cable in phone & keep pressing back button. i did the same & waited & waited for 5 minutes, but no response!
then my finger started hurting & i had to abort the process! does it take so long?
raj_5004 said:
I tried using SEUS but failed at step 2 itself!
Click to expand...
Click to collapse
You're not doing it right, should take about 5 seconds for seus to recognise the phone. Try again.
Sorry for the back-to-back posts, but can i update my phone country to India instead of UK? i think Indian X10s do get Android Market. Since i am using the phone here in India & in future would like to get this serviced in india itself, i would prefer my phone to show India in country!
It honestly doesn't matter. I'm in Canada but I'm using a Latin American firmware. But yes, to get it serviced I guess you need it. How about asking someone with the Indian firmware to dump it for you?
That is precisely the reason i am looking for the indian version instead of UK.
None of my friends have a X10 & strangely, even google dint yield any satisfactory results.
I will opt for the UK update only if Indian update is not available.
Also, i am still not able to open the calender using my gmail account. evertime it says "error! try again later" !!!
raj_5004 said:
That is precisely the reason i am looking for the indian version instead of UK.
None of my friends have a X10 & strangely, even google dint yield any satisfactory results.
I will opt for the UK update only if Indian update is not available.
Also, i am still not able to open the calender using my gmail account. evertime it says "error! try again later" !!!
Click to expand...
Click to collapse
so did you manage to update to a newer firmware yet? you said a while back that "holding the back button" did not work. You need to have the phone off before you do this step.
1. turn phone off
2. connect usb cable to phone, but not to pc.
3. open SEUS and get to the stage that it says waiting for phone connect.
4. press and hold the back button (which will power your phone on in flash mode) and connect the USB cable to pc.
SEUS should now say "stop pressing back button" or something to that effect.
mrtim123 said:
so did you manage to update to a newer firmware yet? you said a while back that "holding the back button" did not work. You need to have the phone off before you do this step.
Click to expand...
Click to collapse
No, it still dint work. i tried it thrice & following all instructions carefully. i had the phone switched off.
1. turn phone off
2. connect usb cable to phone, but not to pc.
Click to expand...
Click to collapse
in SEUS, it says first connect USB cable to PC, then to phone.
3. open SEUS and get to the stage that it says waiting for phone connect.
4. press and hold the back button (which will power your phone on in flash mode) and connect the USB cable to pc.
SEUS should now say "stop pressing back button" or something to that effect.
Click to expand...
Click to collapse
Nothing like this happens in my case. Dont know whats wrong!
Guys, i managed to install Astro File Manager over the air! i did install a few apps to my comp & then to my phone using AFM but not all apps are available to install on the comp! thats the reason i needed Android Market on my phone.
Also, i dont understand why i cant register to google through my phone as i have to use the phone calender.
Guys, it re-installed SEUS & it detected my phone but i again failed! i am dumb!!!
1) Install SEUS (Sony Ericsson Update Service).
You can get it from here: http://www.sonyericsson.com/cws/down...-2.10.6.21.exe
2) Run SEUS, follow the prompts. You don't need to update the phone through it, but get the phone ready for updating. This process should install the drivers necessary for the rooting process.
Note: I suggest you keep your USB cable attached to that USB port. Remember which USB port of your computer it's attached to, as changing USB ports can lead to a bit of confusion for the next 2 steps!
3) To check if #2 was successful, click on Start, click Run, and type: regedit
In the Registry Editor that pops up, click on Computer, press CTRL+F, and search for this: USB\Vid_0fce&Pid_adde\
After it's finished finding, on the right side you'll see DeviceInstance, then it says REG_SZ, then it says something like USB\Vid_0fce&Pid_adde\5&270d2a78&0&3
You'll need that last bit (in this example: 5&270d2a78&0&3 Yours would probably be different). This is your DeviceID (you'll need it soon!)
Click to expand...
Click to collapse
I reached till here & searched for "USB\Vid_0fce&Pid_adde\" but no files were detected!
then i searched for "USB\Vid_0fce&Pid_adde" & i found a file which says-
MatchingDeviceId Reg_SZ usb\vid_0fce&Pid_adde
Thats it! no device ID in front of it!
raj_5004 said:
Guys, it re-installed SEUS & it detected my phone but i again failed! i am dumb!!!
Click to expand...
Click to collapse
Can you clarify, did you get into flash mode for it to install the drivers?
I re-installed SEUS. then I started SEUS, switched off my phone for 30 secs, connected USB cable to computer, then connected USB cable to phone while pressing the back button & kept pressing the back button until the phone got switched ON.
then SEUS asked me to open Notification bar & turn ON USB. i left the back button & did the same. then the screen showed "X10i connected" & your phone is up to date!
then i tried whatever you had mentioned but it was of no use as mentioned in my post above.
Also, SEUS detects my phone only 1 out of 5 times. the remaining times, it takes soooooo long that i have to abort the process & SEUS hangs!
Also, i have noticed that in my SEUS, in the phone models where you have to select your phone, there are two options, both which look like an X10 with names "X10" & "SO-01B". which one should i select? i tried with X10 but failed. then i tried with SO-01B & it dint detect.
You problem is that seus is not detecting your device..
Soln... User a laptop with win xp or vista or 7 32 bit...
Do a complete uninstall of seus. Clean the registry of any seus entries..
Reinstall seus..
Use a different usb port.
Now try..
The device is an x10 unless you your it from japan which if the case is then it is the so-o1.
If you want dump of indian firmware I can help you but I dont think a dump will be of much use to
You..
Chetan
raj_5004 said:
I re-installed SEUS. then I started SEUS, switched off my phone for 30 secs, connected USB cable to computer, then connected USB cable to phone while pressing the back button & kept pressing the back button until the phone got switched ON.
then SEUS asked me to open Notification bar & turn ON USB. i left the back button & did the same. then the screen showed "X10i connected" & your phone is up to date!
then i tried whatever you had mentioned but it was of no use as mentioned in my post above.
Also, SEUS detects my phone only 1 out of 5 times. the remaining times, it takes soooooo long that i have to abort the process & SEUS hangs!
Also, i have noticed that in my SEUS, in the phone models where you have to select your phone, there are two options, both which look like an X10 with names "X10" & "SO-01B". which one should i select? i tried with X10 but failed. then i tried with SO-01B & it dint detect.
Click to expand...
Click to collapse
cvchetan said:
You problem is that seus is not detecting your device..
Soln... User a laptop with win xp or vista or 7 32 bit...
Click to expand...
Click to collapse
Sadly, i dont have a laptop, i am not a laptop person!
Do a complete uninstall of seus. Clean the registry of any seus entries..
Reinstall seus..
Use a different usb port.
Click to expand...
Click to collapse
I tried all the above but in vain!
The device is an x10 unless you your it from japan which if the case is then it is the so-o1.
Click to expand...
Click to collapse
Thanks for confirming that.
If you want dump of indian firmware I can help you but I dont think a dump will be of much use to
You..
Chetan
Click to expand...
Click to collapse
yes, i would like to have the Indian firmware as that would make servicing my phones in India easier!
Can you tell me the disadvantages of having the Indian firmware when compared to the UK one?
I read that even Indian firmware has Android market & even India is getting a upgrade to Android 2.1 along with UK.
I tried using SEUS with different USB port & my phone was detected but again i found no DEVICE ID! the same thing happened which i have written in Post #14.
Is there any other method to find DEVICE ID? i even tried this-
Alternatively, download the file in the next step and extract it, go to the folder called 1st, and run the DeviceID.jar file. It should give your DeviceID
Click to expand...
Click to collapse
It shows a blank screen!!!
raj_5004 said:
then SEUS asked me to open Notification bar & turn ON USB.
Click to expand...
Click to collapse
SEUS doesn't ask you to do that, PC Companion does though. I've never known anyone have such problems getting SEUS to run.

Update issue from 7.10.7720.68

I was notified by my device that an update was available so i had plugged into the pc, via Zune etc... followed the on screen instructions..
I got this error code - 801811A3 something to do with BITS?
Its only a week old and i have changed to my new sim since trying this. I did a bit of a serach and followed the instructions of turn it off, restart zune etc... but no joy
Any more suggestions?
EDIT>>>
sScratch the above - its updating as i type.v No idea why or how so i cannot give any ideas as to how to overcome said error code.
Symondo said:
I was notified by my device that an update was available so i had plugged into the pc, via Zune etc... followed the on screen instructions..
I got this error code - 801811A3 something to do with BITS?
Its only a week old and i have changed to my new sim since trying this. I did a bit of a serach and followed the instructions of turn it off, restart zune etc... but no joy
Any more suggestions?
EDIT>>>
sScratch the above - its updating as i type.v No idea why or how so i cannot give any ideas as to how to overcome said error code.
Click to expand...
Click to collapse
Thats your PC's issue. BITS = Background Intelligent Transfer Service. Either the service failed to start, or you disabled it.

Error 801812DC while installing HTC update

Hello all
Today I got the notification of an update available from HTC for my unlocked Titan (on Three UK), currently on 8107.
Yet again another HTC update that does not tell what it is for, but I decide to install it anyway.
However, the update process fails every time with error 801812DC (see pictures attached), saying that there is a problem in the back-up of the phone.
Rebooting the phone, the computer and connect/disconnect did not help, always the same.
Also, this error is not included in the list on windowsphone.com.
Anyone with the same issue?
Thanks
maTTeo
EDIT: Solved. Probably I did not have enough space on disk for the backup.
EDIT2: No, not solved. Now I have space, but still same problem.
mtcerio said:
Hello all
Today I got the notification of an update available from HTC for my unlocked Titan (on Three UK), currently on 8107.
Yet again another HTC update that does not tell what it is for, but I decide to install it anyway.
However, the update process fails every time with error 801812DC (see pictures attached), saying that there is a problem in the back-up of the phone.
Rebooting the phone, the computer and connect/disconnect did not help, always the same.
Also, this error is not included in the list on windowsphone.com.
Anyone with the same issue?
Thanks
maTTeo
Click to expand...
Click to collapse
I got the update too!
I am installing it now - I am guessing it's the drivers fix for 8107 based on the back up creation steps it has followed. If I get the error, I will update it. I am on step 7. Hope this is a fix and not another lock down update!
HEADS UP: those who want custom ROM etc, DONT update just yet.
EDIT: At step 9 - my phone restarted. I unlocked the screen and it said 'Update successful'. However since last 7 minutes my Zune is stuck at step 9 and says 'restarting your phone'
Did you check that you have enough free space to create the backup?
Sent from my TITAN X310e using XDA Windows Phone 7 App
I did the update without problems
Iosu
Sent from my TITAN X310e using Board Express
ogracia said:
Did you check that you have enough free space to create the backup?
Sent from my TITAN X310e using XDA Windows Phone 7 App
Click to expand...
Click to collapse
Actually no. Thanks for the hint, this could have been the reason.
However, I tried again the update after closing a few applications (which were possibly using some space on disk), and the update was succesful.
Now after the update I realise I have only 6 Gb left on my C: drive.
Anyway, if that was the reason, why not to say: "Disk full" instead of "Error 801812DC"???? What does Microsoft expect from their users?
Thank you all for your support!
maTTeo
I am having the same error message. How much space did you free up?
I now have 11.3GB free on my C: drive and it is still not working. Same error every time.
churchwa said:
I am having the same error message. How much space did you free up?
I now have 11.3GB free on my C: drive and it is still not working. Same error every time.
Click to expand...
Click to collapse
How much space are you using on your phone? You need at min the same free space... If you can't then delete all the music etc to make the backup smaller
Sent from my TITAN X310e using XDA Windows Phone 7 App
Tried a new cable and no joy, also deleted all the music off my phone. Really don't want to factory reset so might wait for another update to come out.
Again, 801812DC
And here I am again, Tango update, same problem.
So I can confirm it was NOT due to lack of hard drive space. Now I have 30 Gb free on my hard drive, and 6 Gb of memory used on my Titan. Still, 801812DC.
Anybody figured a solution?
mtcerio said:
And here I am again, Tango update, same problem.
So I can confirm it was NOT due to lack of hard drive space. Now I have 30 Gb free on my hard drive, and 6 Gb of memory used on my Titan. Still, 801812DC.
Anybody figured a solution?
Click to expand...
Click to collapse
What's ur current spl/boot loader version? You need to upgrade to most recent htc spl 2.6 which meant to address error in updating with Zune.
habnzrot said:
What's ur current spl/boot loader version? You need to upgrade to most recent htc spl 2.6 which meant to address error in updating with Zune.
Click to expand...
Click to collapse
Bootloader version: 2.5.160015.3
No clue about SPL, where do I find it?
Found the update from HTC here:
http://www.htc.com/www/help/htc-titan/#download
HTC says it addresses errors 80070013 / 8007000F, hopefully mine too.
Now I have applied it, will try the update to Tango again.
Cheers
maTTeo
drupad2drupad said:
I got the update too!
I am installing it now - I am guessing it's the drivers fix for 8107 based on the back up creation steps it has followed. If I get the error, I will update it. I am on step 7. Hope this is a fix and not another lock down update!
HEADS UP: those who want custom ROM etc, DONT update just yet.
EDIT: At step 9 - my phone restarted. I unlocked the screen and it said 'Update successful'. However since last 7 minutes my Zune is stuck at step 9 and says 'restarting your phone'
Click to expand...
Click to collapse
The same thing happened to me, I end up manually restarting phone before zune completes. And I agree with ur caution that for those who wants hspl and custom rom don't attempt to install this update! Not worth the hassle.
Sent from my TITAN X310e using XDA Windows Phone 7 App
mtcerio said:
Bootloader version: 2.5.160015.3
No clue about SPL, where do I find it?
How can I update to the latest HTC SPL?
Cheers
maTTeo
Click to expand...
Click to collapse
Visit HTC titan support / download page.
Sent from my TITAN X310e using XDA Windows Phone 7 App
habnzrot said:
Visit HTC titan support / download page.
Sent from my TITAN X310e using XDA Windows Phone 7 App
Click to expand...
Click to collapse
Thanks habnzrot, but unfortunately no, even after installing Bootloader 2.6 from HTC, same problem. Backup interrupts at 11%, phone restarts and error.
Any help?
maTTeo
Ok, really tried everything now, including:
- Updating SPL to 2.6 (latest available from HTC)
- Unliking the phone to Zune
- Reinstalling Zune and pairing the phone again
- Deleting the folder "Windows Phone Backup" as suggested by someone on the internet
- Running Zune as Administrator
- Deleting most of the apps from the phone
- Creating even more disk space on my computer
- Using another USB cable (instead of the stock HTC USB cable)
I phoned HTC support, and their solution is hard reset. If, after that, still does not work, I have to send my phone to repair.
Obviously I would like to leave hard reset as last option.
I noticed so many other people have the same problem:
http://answers.microsoft.com/en-us/...&CurrentScope.Filter=wp7&askingquestion=false
But no-one can answer. I wonder:
- Why this error code is not included in the web page I am sent to, by Zune, to check the error code?
- There must be ONE guy at Microsoft, who implemented this error code. Why they are not answering and telling us what it is?
I am very frustrated.
Cheers
maTTeo
Have you tried updating with another computer?
Also, try this:
1. Run services.msc (If you're using Windows XP, press Start, click Run, type services.msc then press Enter. If you're using Windows Vista or later with no Run in the Start menu, type services.msc in the search box then press Enter.)
2. Look for the "Automatic Updates" service, make sure it is started. If not, start it. Change its startup type to Automatic.
3. Look for the "Background Intelligent Transfer Service" service, make sure it is started. If not, start it. Change its startup type to Manual.
4. Look for the "Automatic Updates" service, make sure it is started. If not, start it. Change its startup type to Automatic.
I'm also having the same issue doing the force update trick however I'm getting a different Update Error Code 80180048!!
I've searched the web and tried every solution but still no success??
Phil_123 said:
Have you tried updating with another computer?.
Click to expand...
Click to collapse
No, not yet, because I don't have another computer available. But I will try this too.
Phil_123 said:
Also, try this:
1. Run services.msc (If you're using Windows XP, press Start, click Run, type services.msc then press Enter. If you're using Windows Vista or later with no Run in the Start menu, type services.msc in the search box then press Enter.)
2. Look for the "Automatic Updates" service, make sure it is started. If not, start it. Change its startup type to Automatic.
3. Look for the "Background Intelligent Transfer Service" service, make sure it is started. If not, start it. Change its startup type to Manual.
4. Look for the "Automatic Updates" service, make sure it is started. If not, start it. Change its startup type to Automatic.
Click to expand...
Click to collapse
I don't have the "Automatic Updates" in the list, while "Background Intelligent Transfer Service" is already started.
Thanks,
Matteo
Phil_123 said:
Have you tried updating with another computer?
Click to expand...
Click to collapse
Tried on a different machine, with a fresh installation of Windows 7 and Zune. Same problem, process interrupts while backing up the phone at 13%. Then phone restarts and update fails. This time, however, the error code is 80070026
Cheers
maTTeo
mtcerio said:
Tried on a different machine, with a fresh installation of Windows 7 and Zune. Same problem, process interrupts while backing up the phone at 13%. Then phone restarts and update fails. This time, however, the error code is 80070026
Cheers
maTTeo
Click to expand...
Click to collapse
The same problem with my Titan update.
Currently only hard reset helps

[Q] Stuck on firmware 1600.2483.8107.11501

As the title suggests, I'm stuck on firmware version 1600.2483.8107.11501. I bought the device from Amazon UK a couple of days ago because they were selling them at £200 It is a UK country variant, product code 059L7C2.
Zune says no updates available, but there have been at least 3 firmware updates since the one I am stuck on. I've tried the disconnect trick, still no updates available. I've tried both Zune and WP Connector for Mac, still nothing.
I've contacted Nokia support, but I was wondering if anyone had a similar issue and any suggestions how to resolve it?
- Will
I had the same problem mate....just follow one of the other threads of how to use the "CAB sender installer" and install the new CABS(updates) yourself.
Its really easy to do, good luck.
So I downloaded Nokia Care Suite and flashed the latest 059L7C2 ROM. Strangely enough, before I flashed that, NCS couldn't read the product ID from my device, so I guess that is why I could have been having issues getting updates.
Now on 1600.2487.8107.12070. I guess it's just a matter of waiting for the update now.
_thalamus said:
So I downloaded Nokia Care Suite and flashed the latest 059L7C2 ROM. Strangely enough, before I flashed that, NCS couldn't read the product ID from my device, so I guess that is why I could have been having issues getting updates.
Now on 1600.2487.8107.12070. I guess it's just a matter of waiting for the update now.
Click to expand...
Click to collapse
Ok good job.
That is one way, but by using the NCS you lose all of your data etc...if you use the WP7 Update CAB sender you keep all your data.
Also on the forums someone has posted the latest updates as CAB files so you don't really need to wait for the update through Zune you can do it yourself now.
Yeah, new phone though, so no data on it, so I figured reflashing it isn't a biggie.
I'm doing the first of those cabs now, but I'd rather update via Zune tbh.
_thalamus said:
Yeah, new phone though, so no data on it, so I figured reflashing it isn't a biggie.
I'm doing the first of those cabs now, but I'd rather update via Zune tbh.
Click to expand...
Click to collapse
Yeah I totally understand.
The weird thing was when I went down this route, after each installed CAB I tried to see if Zune offered the next update...and after the second CAB the third OEM update was instantly offered to me, so I took the Zune upgrade route for the last part.
Do your phones have the DLOAD bootloader or Qualcomm?
My phone is stuck on an old version but has the QC bootloader. I've been trying forever to get NCS to update my phone but I don't believe I can use NCS cause it's the QC. I just wanna confirm my suspicion.
Chynkinese said:
Do your phones have the DLOAD bootloader or Qualcomm?
My phone is stuck on an old version but has the QC bootloader. I've been trying forever to get NCS to update my phone but I don't believe I can use NCS cause it's the QC. I just wanna confirm my suspicion.
Click to expand...
Click to collapse
I have the unlocked bootloader Qualcomm, but this will only help you if you want to flash a custom ROM? I'm a Noob so I could be talking crap
No idea, bootloader version is 7.41.0.0 if that helps. The problem was beforehand that it didn't seem to want to give NCS any details about the device, after using recovery mode to flash the 1600.2487.8107.12070 ROM, the device is recognised correctly in NCS.
Anyway, I'm now on 1750.0805.8773.12220.
After resetting to 1600.2487.8107.12070 via NCS, I installed the 8112 and 8773 cabs from here, and after those 2 updates had installed Zune offered me the Nokia update which updated the firmware to 1750.0805.8773.12220.
So, I'm all sorted and hopefully this will help anyone stuck on a firmware version.
_thalamus said:
No idea, bootloader version is 7.41.0.0 if that helps. The problem was beforehand that it didn't seem to want to give NCS any details about the device, after using recovery mode to flash the 1600.2487.8107.12070 ROM, the device is recognised correctly in NCS.
Anyway, I'm now on 1750.0805.8773.12220.
After resetting to 1600.2487.8107.12070 via NCS, I installed the 8112 and 8773 cabs from here, and after those 2 updates had installed Zune offered me the Nokia update which updated the firmware to 1750.0805.8773.12220.
So, I'm all sorted and hopefully this will help anyone stuck on a firmware version.
Click to expand...
Click to collapse
Good news, just as I said then
If you ever wanted to know how to tell if your bootloader is unlocked or not, just power off the phone, power on holding volume up as well until the haptic feedback...then plug in the USB cable to your PC and the disk should come up as a USB Mass Storage Device, if it doesn't then its a locked bootloader.
estecman said:
Good news, just as I said then
If you ever wanted to know how to tell if your bootloader is unlocked or not, just power off the phone, power on holding volume up as well until the haptic feedback...then plug in the USB cable to your PC and the disk should come up as a USB Mass Storage Device, if it doesn't then its a locked bootloader.
Click to expand...
Click to collapse
I'm going to try the cab updater tonight. NCS doesn't like my phone and refuses to redetect it when I put it in recovery mode (vol up + power).
Do You have a code on Your lockscreen?
Sent from my Lumia 800 using Board Express
Chynkinese said:
I'm going to try the cab updater tonight. NCS doesn't like my phone and refuses to redetect it when I put it in recovery mode (vol up + power).
Click to expand...
Click to collapse
Where do i find a list of these cabs?
mickfarr said:
Where do i find a list of these cabs?
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=1737907

[SOLVED][Q] Please Help! Verizon S4 stuck after failed OTA update

EDIT: Adding what I did to solve this at the bottom.
Hey everyone. Thanks for your time. I'm new to this forum and in a bit of a panic as this is the first time my phone's been so far gone I couldn't find an easy guide to fixing it. I'm not exactly clueless but I'd say I know enough to get myself in trouble, and this time not enough to get myself out. I'll give you the rundown.
Phone:
SCH-I545
Verizon Galaxy S4
Last stable version of Android was 4.4.2
I wish I had the build numbers or anything but since I was using official tools I didn't take any backup steps
Computer:
Macbook Pro Late 2013
OSX Yosemite 10.10.3
(I also have access to a Windows 7/LinuxMint dual boot machine if needed)
Using OEM USB cable connected directly into the USB on the motherboard.
Until yesterday my S4 was happily running 4.4.2, when I received a notification of a new update. I ran both Verizon updates that came through. The first one finished fine, the second one (the actual Lolipop update) kept failing in the bootloader type screen (Odin mode?). It would look like an android on his back with 'Error!' written out then restart to 4.4.2.
I did a bit of reading and found out that if your phone was rooted and unrooted, it may not take the OTA update. I recalled that I used a one-click style, app-based root a while back, and quickly reverted it because I didn't end up needing root anyway. (I think the logo for the rooter apk was a Greek letter but that's all I remember. It's on my SD card still. If it would be useful I can figure out a way to read the SD card through another phone or adapter or something and figure out the name. I think it was Towelroot but not positive)
So as I researched how to do the update, I read a post that said the Verizon Software Upgrade Assistant would do the job just fine. I figured, since it's a Verizon branded application, I couldn't go wrong. Well, that's where the trouble started.
Everything looked to be going according to plan. The Verizon assistant downloaded the Lollipop update and then began to install it. It booted the phone into what I think is Odin mode and said "Downloading... Do not turn off target!!"
Somewhere in the first third (going by the progress bar) a message popped up on my Mac saying that the phone was unplugged (it wasn't). My phone now displayed a message stating "Software update failed. Your device didn't update successfully. Use the Verizon Software Repair Assistant on a computer to repair your device and complete the update."
Naturally, I attempted to use the Verizon Software Repair Assistant (seems to be part of the same application as the updater) and to my horror found that every time I plug in my phone, the Verizon app crashes immediately! No matter what I do; plug in the phone then open the app, open the app then plug in the phone, app in update mode, app in repair mode, etc., I cannot get the application to keep running when the phone is attached to my Mac. This might be where I did the most damage to myself... In my attempts to clear the crash issue and get the Verizon app working, I clicked something to the effect of "Forget this device" in the Verizon app and all info about my phone was gone. I'm now thinking that included my chance of repairing the broken update, and Kies needs some code to repair from and I think I lost that with the clear
I have not tried the Verizon application on Windows because I can't find it to download it (the phone itself installs the application when you plug it in, but my phone is fried and can't help me right now.) Luckily my wife also has an S4 so when she get's home, I'll be able to try the Verizon application for Windows and see if that can repair.
What I have tried:
Installing Kies on both Mac and Windows and connecting the phone in both "Software Update Failed" mode by simply powering the device on, and in "Downloading..." mode by holding Vol Dwn while powering the device, then saying yes to the confirmation.
I also tried Odin on Windows following this guide – http://forum.xda-developers.com/showthread.php?t=2301259 and I received a missing PIT error.
I found a PIT file and tried it, with the supplied file from the guide, in Odin, but that ends up disconnecting the phone after a second then ending with an error and reconnecting the phone. It wasn't a very descriptive error but I can get more specifics if needed.
Took it to a Verizon store, wasted thirty minutes of my life, left with the same problem and more anger.
At this point I don't want to do more damage so I would really appreciate some advice on how to approach fixing this.
I'd be happy to take any advice and give any further info. Hopefully one of you guys can help me here.
Thanks again for your time and thanks for anyone that might help!!
–––
RESOLUTION
So I was able to get my phone restored and updated to Lollipop, and thanks to my cloud backups I didn't lose my data!
I think my problem was something with my Mac and Phone not getting along together. I'm not sure if it was the Mac version of the Verizon app or some other factor, what I do know is I'm REALLY lucky I have a Windows machine AND my wife has the same phone.
I needed the Verizon app to repair my phone, but I needed the Verizon app on my PC because the Mac version kept crashing when I'd connect my phone. The only source for the Verizon application is to plug the phone into your computer and install it from the phone, which obviously wasn't an option in this case! Luckily I could use my wife's identical S4 to install the utility onto my PC.
Once I was able to do that, I opened the application on my PC, went into Repair Mode by navigating to the Repair tab on the left then selecting Enter Repair Mode or whatever. Then I connected my phone with a clean boot (no special button presses). It was just displaying the error message which instructed me to use the Verizon Repair utility.
After a few seconds the computer recognized the device and it appeared in the list on the repair utility.
I selected the device in the list (it was the only item in the list) then pressed the 'REPAIR DEVICE' button on the right.
It displayed a warning that 'due to the condition of the device' I would lose all of my personal data and settings. I agreed.
The utility then downloaded the latest firmware (the Lollipop update) and proceeded to install it to my device.
After about 15 minutes I had a factory fresh install of Lollipop ready to go!
BONUS, in the initial setup it remembered my settings and automatically offered to restore from a cloud backup. No data loss!!
Hey skullzarmy,
I may be in a similar situation. I to had root awhile back via Towlroot (i think thats the name), received and OTA update. Afterwards checked root with root checker and said No root but SU was found? I assumed I lost root? Now I downloaded the first OTA this morning and it worked. But the second OTA is failing.
I have factory reset my phone and still no worky.
However, I am in the middle of running the Software Repair Assistant as I read your post. We shall see how it goes. Hopefully it does not blow up.
To run the Software Repair Assistant in Windows just plug your phone is and when the prompt appears click the run option. You can install the assistant from there.
Good luck...
Spyke562 said:
Hey skullzarmy,
I may be in a similar situation. I to had root awhile back via Towlroot (i think thats the name), received and OTA update. Afterwards checked root with root checker and said No root but SU was found? I assumed I lost root? Now I downloaded the first OTA this morning and it worked. But the second OTA is failing.
I have factory reset my phone and still no worky.
However, I am in the middle of running the Software Repair Assistant as I read your post. We shall see how it goes. Hopefully it does not blow up.
To run the Software Repair Assistant in Windows just plug your phone is and when the prompt appears click the run option. You can install the assistant from there.
Good luck...
Click to expand...
Click to collapse
Thanks Spyke, I'm just waiting on my wife to get home with her S4 so I can do just that. It's pretty much my only hope. I'm just hoping it doesn't need that device profile that I deleted from my Mac... Good luck with yours! Let me know how it turns out!
OK, quick update. I was able to get the Verizon application installed on my PC and it was able to connect to the phone. It gave me a message saying due to the condition I would lose my data but it would restore it for me. Of course I went with it, so it's doing its thing now. I'll update with how it goes from here.
Please do...in the middle of my repair/update it BSOD my PC and now i think my phone is jacked
Spyke562 said:
Please do...in the middle of my repair/update it BSOD my PC and now i think my phone is jacked
Click to expand...
Click to collapse
Once I got the phone connected to my PC it was smooth sailing.
At what point did you BSOD? What version of Windows are you running?
Glad to hear you got it working!
I think it BSOD somewhere after 50%.
I am on Windows 8.1
Running it again and its a 93% so far.
Phone stuck on Software Update Failed on boot
Spyke562 said:
Glad to hear you got it working!
I think it BSOD somewhere after 50%.
I am on Windows 8.1
Running it again and its a 93% so far.
Phone stuck on Software Update Failed on boot
Click to expand...
Click to collapse
I ran it on Windows 7. Sounds like you are where I was. I'm hoping it was a fluke and pulls through this time! Fingers crossed for you!
skullzarmy said:
I ran it on Windows 7. Sounds like you are where I was. I'm hoping it was a fluke and pulls through this time! Fingers crossed for you!
Click to expand...
Click to collapse
Hey skullzarmy,
looks like keeping your figners crossed help me. After disconnecting my phone, pulling the battery and re-connecting the repair worked and I am back up and running.
Thanks for your help!
Spyke562 said:
Hey skullzarmy,
looks like keeping your figners crossed help me. After disconnecting my phone, pulling the battery and re-connecting the repair worked and I am back up and running.
Thanks for your help!
Click to expand...
Click to collapse
Great news! Not sure I helped but glad we both got our phones up and running again!

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