http://www.androidcentral.com/htc-o...ions-delayed?utm_source=ac&utm_medium=twitter
Hello Phil
We have an important update about your order. Due to shipping issues with the 32G unlocked and 64G Developers Editions of the New HTC One®, there will be a slight delay in shipping your HTC One® to you. We expect to have your phone delivered to you, via overnight shipping, before the end of April. We’ll do everything we can to get it shipped to you as soon as possible.
Also, due to overwhelming demand, there will be a delay in shipping your free case. We expect to begin receiving the Double Dip cases in mid-May, and will ship them as soon as they’re available.
We understand the excitement and anticipation that comes with a new phone, and we are confident that the HTC One® will exceed that anticipation
Thanks for the support,
HTC ShopAmerica
NOT GOOD HTC NOT GOOD
Wow. Way to drop the ball.
CocheseUGA said:
Wow. Way to drop the ball.
Click to expand...
Click to collapse
Way to drop it, again and again with the same phone
Well damn that sucks, i guess the the only phone they have available on release date is the silver one.
Quick question about the Dev edition, besides it being unlocked from the factory I am correct in assuming that software updates will be faster as not restricted by the carrier? If so since I would be buying off contract that this would be the way to go. Only down side is not getting it today and will have to wait on the backorders.
Thanks
ihavoc said:
Quick question about the Dev edition, besides it being unlocked from the factory I am correct in assuming that software updates will be faster as not restricted by the carrier? If so since I would be buying off contract that this would be the way to go. Only down side is not getting it today and will have to wait on the backorders.
Thanks
Click to expand...
Click to collapse
Yeah, faster updates if you ever get your phone. Just cancelled my order and picked up the AT&T version.
Sent from my HTC One using Tapatalk 2
Official HTC Comment
Hi all,
I'm an official HTC rep (see the tag under my user name, as confirmed by Svetius and the mods). We apologize for the inconvenience of the delays. I know it's very frustrating, and honestly we're frustrated, too -- the One is such an awesome device, it's unfortunate the buying experience is being tarnished for a few customers by unforeseen delays. Please bear with us while we work through these challenges, and we will hopefully have the One Developer Edition in customers' hands very soon.
Here's an official statement we're releasing today:
"We're excited that the new HTC One is now available through AT&T, Sprint T-Mobile and numerous national retail partners; however, we are experiencing unforeseen delays with shipping for the pre-ordered the 32GB SIM-unlocked and 64GB developer edition. We are working to fullfill orders as quickly as possible but the latest delivery for any customers will be before the end of April. We apologize to these customers for the delay. We know there is a lot of excitement for this phone and we can't wait to get this device into all of our customers' hands."
Click to expand...
Click to collapse
Thank you for your patience and support!
Jeff Gordon
Senior Global Online Communications Manager
HTC Corp.
---------- Post added at 06:06 PM ---------- Previous post was at 06:00 PM ----------
Android Central has a good article that gives background on the delays. Please read it here.
Yup just canceled mine after receiving that email. The ATT version will be just fine. I got a perfect one, no gaps
ihavoc said:
Quick question about the Dev edition, besides it being unlocked from the factory I am correct in assuming that software updates will be faster as not restricted by the carrier? If so since I would be buying off contract that this would be the way to go. Only down side is not getting it today and will have to wait on the backorders.
Thanks
Click to expand...
Click to collapse
As far as faster updates.. If you use custom roms you wont be getting OTA's anyway so it doesn't matter. If the Update released for the dev phone is a good update, the devs will use that as a base to build a custom rom. If you plan to stay on stock software then maybe there is an advantage. But normally people buying dev phones are gonna use custom roms.
Urban Strata said:
Hi all,
I'm an official HTC rep (see the tag under my user name, as confirmed by Svetius and the mods). We apologize for the inconvenience of the delays. I know it's very frustrating, and honestly we're frustrated, too -- the One is such an awesome device, it's unfortunate the buying experience is being tarnished for a few customers by unforeseen delays. Please bear with us while we work through these challenges, and we will hopefully have the One Developer Edition in customers' hands very soon.
Here's an official statement we're releasing today:
Thank you for your patience and support!
Jeff Gordon
Senior Global Online Communications Manager
HTC Corp.
---------- Post added at 06:06 PM ---------- Previous post was at 06:00 PM ----------
Android Central has a good article that gives background on the delays. Please read it here.
Click to expand...
Click to collapse
Thanks for stopping by.
Please use the delay to add the multi-tasking button and remove the HTC logo so I can buy one
eallan said:
Thanks for stopping by.
Please use the delay to add the multi-tasking button and remove the HTC logo so I can buy one
Click to expand...
Click to collapse
Want much :-\
Sent from my HTC One using Tapatalk 2
I got the same email this morning, I just checked it again and it says my order is on its way. woohoo. Things happen, I know it sucks, but it really is not the end of the world and certainly not the trouble of cancelling orders just to get your hands on it the day it comes out.
I was looking into purchasing this. Why does their website still say it is "In Stock" then?
Delay is better than a gap, off set speaker grill or unflush screen...bc if mine has any of those its going strait back for another anyways.
Sent from my HTC One X using xda premium
Related
Click "like" or comment on following post on HTC Flyer USA facebook page. Best way to send a message to HTC
https://www.facebook.com/htcusa/posts/212867458781538
Worth a try. I will post something
My crystal ball says: Within the next three weeks we will get HC.
## Tapatalked by Flyer ##
Deerhunter48 said:
My crystal ball says: Within the next three weeks we will get HC.
## Tapatalked by Flyer ##
Click to expand...
Click to collapse
Hope you are right
like or comment the following links also:
HTC official page: http://www.facebook.com/HTC/posts/10150495979693084
HTC Flyer official page: http://www.facebook.com/permalink.php?story_fbid=262036503831697&id=182447658457249
I hate to say but after looking at the face book page, it seems to me that its just a marketing outlet for HTC. I don't see them ever answering any support questions there, have you?
---------- Post added at 09:55 AM ---------- Previous post was at 09:46 AM ----------
I posted this.
It appears to me that HTC may be exiting the tablet market. They have never delivered on the promised Android update from Gingerbread to Honeycomb for the Flyer / View and the Jetstream is not competitively priced. Additionally no announcements or marketing in place for the holiday sales pitch coming up would appear to leave HTC in a bad position.
HTC are you competing and supporting your customers or dumping us????
DigitalMD said:
I hate to say but after looking at the face book page, it seems to me that its just a marketing outlet for HTC. I don't see them ever answering any support questions there, have you?
Click to expand...
Click to collapse
Maybe, but a good place to put your message don't you think? I am not looking for support, I want their sales team know that they are not selling hardware, tablet is a complete package. I also want future customers know the facts. Hurting sales is the only way to teach a lesson.
Yes I guess you are right. Just have a bad feeling about this. Reminds me of my HTC Hero.
Here is the HTC US customer support email page. Use this to email to HTC support
http://www.htc.com/www/contact/email-us/
THIS IS BULL **** MAN.....i can't even express how unfair this is. HTC originally said it would be included with HC and then MONTHHHSSS later they still don't offer it to us? They promised it to us, but something tells me they forgot about us and just said screw it.
I only buy HTC products, but this customer support is unfair. This product has been out for months now and still nothing, not even a reminder saying "were working on it". They keep giving us old OS, right when (IF) we ever finally do get HC, Icecream will already be out on tablets once again giving us an OLD OS.
Would someone please explain the point of this? ICS was announced last week and is obviously superior to HC. Why are you complaining about not getting HC now? I can understand if you're complaining because you don't expect any updates, but ICS is obviously the upgrade path Google wants everything with Gingerbread to go with. By the look of things, it appears that HTC was working on HC then stopped when they got word that ICS was coming very soon.
DigitalMD said:
Here is the HTC US customer support email page. Use this to email to HTC support
http://www.htc.com/www/contact/email-us/
Click to expand...
Click to collapse
I sent them an email and this is what I got
You were wondering about a software upgrade for your HTC EVO View 4G. I would be more than happy to assist you with this software inquiry. Unfortunately, I do not have any information about the release of the Honeycomb upgrade for your Android tablet. I would recommend you keep an eye on the HTC regional website at www.htc.com/US under the Home tab for further developments.
Sent from my Evo View 4g
Parastie said:
Would someone please explain the point of this? ICS was announced last week and is obviously superior to HC. Why are you complaining about not getting HC now? I can understand if you're complaining because you don't expect any updates, but ICS is obviously the upgrade path Google wants everything with Gingerbread to go with. By the look of things, it appears that HTC was working on HC then stopped when they got word that ICS was coming very soon.
Click to expand...
Click to collapse
I'm sorry to be blunt , but you really need to read the threads here more and understand how the Android update process works. Google does not release or control updates for any device, none, zero, nada. Maybe in the future since they now own Motorola, they will control Motorola releases, but currently no, so ICS updates are not coming soon to a device near you. When Google announces any given version of Android it runs on exactly nothing at that point and a lot of work remains with each hardware vendor to make it work on each devices.
bboymickey said:
I sent them an email and this is what I got
You were wondering about a software upgrade for your HTC EVO View 4G. I would be more than happy to assist you with this software inquiry. Unfortunately, I do not have any information about the release of the Honeycomb upgrade for your Android tablet. I would recommend you keep an eye on the HTC regional website at www.htc.com/US under the Home tab for further developments.
Sent from my Evo View 4g
Click to expand...
Click to collapse
Here’s my first email to them
"Being the owner of several HTC Phones and enjoying their build quality, I recently purchased a HTC Flyer, thinking it would (as promised) get updated to Honeycomb.
Now, some web sites are reporting the flyer will not be updated.
I am now approaching my 30 day return window, so my question is, do I need to return my Flyer and buy something like the Samsung?
I really like HTC products but, I do want a device that (as promised) will get updated.
Gary"
I got the same reply as you. I then sent them this
"Thank you for your quick reply. As you know the official announcement was on Feb 11, 8 months ago saying the update to Honeycomb would be coming soon. The Flyer is approuching 1 year old and still no update. It seems like I may have to return my flyer and try another product. Thanks, Gary"
I got this back
"Gary, We very much appreciate your loyalty to HTC and understand how it can be frustrating awaiting announced updates, especially when they take longer than anticipated to come out. We ask for your patience as the update is being developed and tested for your device. Thank you again!"
Deerhunter48 said:
My crystal ball says: Within the next three weeks we will get HC.
## Tapatalked by Flyer ##
Click to expand...
Click to collapse
IS there some relevance in your 3 week suggestion?.
I mean is there some announcement from HTC due in that timeframe (fiscal results), a trade-show, or is it really just a gut-feeling/guess?
Thanks
Iain
Kudzus said:
"Gary, We very much appreciate your loyalty to HTC and understand how it can be frustrating awaiting announced updates, especially when they take longer than anticipated to come out. We ask for your patience as the update is being developed and tested for your device. Thank you again!"
Click to expand...
Click to collapse
Sounds good. I hope it's true and not just another ready-made reply.
AF241 said:
Sounds good. I hope it's true and not just another ready-made reply.
Click to expand...
Click to collapse
If it is false info they’re going to buy mine back … they just don’t know that yet
ICS is long way off. I don't expect HTC to release ICS update. Most likely the combination of cyanogenmod + some talented developer will give us ICS.
People fail to realize that Android and iOS are completely different animals.
iOS is made for very small set of hardware (for e.g. iOS supports iPHone 3G, 3GS, 4,4S, iPad and iPad2 hardware only) and hence it is a complete product. Hardware/Software/Apps and middleware (drivers etc) work together to deliver a consistent experience - Apple ensures that.
In Android world - google creates one version of OS with basic set of apps and middleware (drivers etc). It relies on companies to to create software and drivers compatible with the OS and developers to create apps compatible with OS - not an easy task with multiple vendors/hardware combinations.
In a sense Google has been shooting itself in foot with so many versions Froyo, GB, HC and ICS within last 2 years. I will not be surprised if companies stop supporting Google because they are tired of providing all this support. Supporting an OS update takes months of hard work. Add carrier specific releases to that and you begin to understand what a big mess all this is.
ICS is a first step by Google in right direction. Now we will have a single Android OS for phones & tablets with patch releases in future. This will bring stability to Android platform and to its vendors. In my opinion there should never have been HC and GB out at all. It should just have been HC that supported both phones and tablets.
Kudzus said:
If it is false info they’re going to buy mine back … they just don’t know that yet
Click to expand...
Click to collapse
Haha, excellent answer!
Sent from my ADR6300 using xda premium
cnewsgrp said:
Click "like" or comment on following post on HTC Flyer USA facebook page. Best way to send a message to HTC
Click to expand...
Click to collapse
Yeah. I have added my $0.02.
I know its been done before, but I emailed HTC about any possibilities to an ICS update for the jetstream. Since XDA reported that Samsungs galaxy tabs are getting their ICS updates, its upsetting that such a beastly, functional, and not to mention expensive device like the jetstream goes with little/no support and no update to ICS.
Perhaps the small userbase in these forums could also send an email asking or requesting yoru concern for an update be forwarded to the right department(wishful thinking).
-------> http://www.htc.com/us/support/email-support
What a bummer.
I feel like if the Jetstream got ICS, it would expand the life of the device a ton.
I agree. I've spoke with HTC via email and phone to ask them about this. It's always the same response, that they can't provide any info on this presently.
Also, Paul O'Brien (@modaco) was at a 2-day HTC event recently, and he said he'd ask them about it, but I haven't seen what came of this yet.
typhoonikan said:
I know its been done before, but I emailed HTC about any possibilities to an ICS update for the jetstream. Since XDA reported that Samsungs galaxy tabs are getting their ICS updates, its upsetting that such a beastly, functional, and not to mention expensive device like the jetstream goes with little/no support and no update to ICS.
Perhaps the small userbase in these forums could also send an email asking or requesting yoru concern for an update be forwarded to the right department(wishful thinking).
-------> http://www.htc.com/us/support/email-support
What a bummer.
I feel like if the Jetstream got ICS, it would expand the life of the device a ton.
Click to expand...
Click to collapse
I too wrote an email to them and they replied they had no idea and as it was under AT&T, we were to contact them for further details.
Anyways, I just hope that HTC will support the device for 18 months as they promised (meaning which they may release ICS sometime later on) and I agree that if it does come it will be late but I still feel it will be worth the wait.
In the meanwhile, all we can do is wait with our fingers crossed.
kailashpchhabria said:
I too wrote an email to them and they replied they had no idea and as it was under AT&T, we were to contact them for further details.
Anyways, I just hope that HTC will support the device for 18 months as they promised (meaning which they may release ICS sometime later on) and I agree that if it does come it will be late but I still feel it will be worth the wait.
In the meanwhile, all we can do is wait with our fingers crossed.
Click to expand...
Click to collapse
ATT's responsibility?
ATT is not the ones programming HTC phones. Sounds like a tactic to get customers to go away, blame ATT.
I'd say at this point with the Jetstream's lack of popularity, price drop, etc, HTC probably feels like the time it would take for an ICS update would be a waste of time money and resources. I hope this is not the case.
Its frustrating when you put your faith and money in a company and their product and other companies are dishing out updates.
typhoonikan said:
ATT's responsibility?
ATT is not the ones programming HTC phones. Sounds like a tactic to get customers to go away, blame ATT.
I'd say at this point with the Jetstream's lack of popularity, price drop, etc, HTC probably feels like the time it would take for an ICS update would be a waste of time money and resources. I hope this is not the case.
Its frustrating when you put your faith and money in a company and their product and other companies are dishing out updates.
Click to expand...
Click to collapse
Ya they just plan on pushing from HTC to AT&T and vice versa.
HTC should not just leave us to die with the device. If they find the popularity low, by bringing ICS out for this device, they could really increase its popularity manifold.
Let us also not forget that Flyer got an update for its software only after a year of its release. So let us just hope that HTC keeps its promise for supportive its devices for 18months after release and does something concrete for us.
In the meanwhile, we must hope and wait. S-OFF also globatron has done some really nice method for other HTC devices using wire link method. It may be viable for the Jetstream as well. Let's just wait and see.
Sent from my HTC PG09410 using XDA
I hope there will be an update release because honeycomb 3.1 is not optimized 100% for this hardware and device. So HTC please update Jetstream to 3.2 or ICS. 3.2fully support qualcomm dualcore processors and memory controllers. 3.1 is kill this device and hardware.
Thanks
Sent from my HTC PG09410 using Tapatalk 2
Some news or updates from Htc? Or at&t?
S-off news or os upgrade?
Sent from my HTC PG09410 using Tapatalk 2
feherhollo said:
Some news or updates from Htc? Or at&t?
S-off news or os upgrade?
Sent from my HTC PG09410 using Tapatalk 2
Click to expand...
Click to collapse
Got a reply from AT&T regarding updates. They asked exactly what I was looking for. Have replied but no reply back as of yet. Hoping that something happens. Off till Sunday. Won't be checking in till Sunday or Monday. So hope they reply in that time. Also, no one seems to have done anything about the pictures globatron asked for. Or does anyone know how to cont ct him to know if the pictures I put up are what he wanted or not-if not, then to direct us as to what he wants?
Sent from my HTC PG09410 using XDA
Please let me know when you get back some info from at&t
feherhollo said:
Some news or updates from Htc? Or at&t?
S-off news or os upgrade?
Sent from my HTC PG09410 using Tapatalk 2
Click to expand...
Click to collapse
I received this from HTC a 2 days ago. Same old song and dance....
Dear Chris,
Thank you for your feedback it is very important to us. I understand your frustration in regards to wanting android 4.0 on your device. I wish I could provide you with more info but we simply do not have it. We were given a list of what devices that would be getting the update. The Jetstream was not on that list. This does not mean it will not get it, we just don't have any information on it at this time. If you follow us on Facebook or Twitter, HTC will post information there as far as updates and release dates. If you have any more questions or feedback feel free to reply to this email, thank you and have a great day.
Let me know if I have successfully answered your question, please click here to complete this.
To send a reply to this message, please click here.
Sincerely,
Nicole
HTC
Want to see what others are saying? Have a question to ask other HTC fans?
Become a fan of HTC facebook.com/htc
Follow us on Twitter twitter.com/htc
Subscribe to our YouTube Channel youtube.com/htc
Explore our development resources developer.htc.com
We are unable to receive replies to this email account. Please visit us at htc.com if you have any questions or need further assistance.
Click to expand...
Click to collapse
A real shame!
I can honestly say that I admire the devotion you guys have for your Jetstream. Sometimes you just have to face reality though, HTC has abandoned this tablet. The HTC Flyer which is a cheaper, older, less powerful tablet gets an official announcement of ICS upgrade before a more expensive and more powerful tablet, that's saying something. If you guys got to the dev section and read pages 15-17 of the [ROM]<==Galaxy Task v3==>(3-17) AT&T Jetstream topic is should give you an idea where on HTC radar this tablet is. This is not a Flagship device for HTC because it has done so poorly in sales, even task650 who is a recognized developer who has made the HTC Jetstream the best it can be agrees with all of this. I remain somewhat hopeful that HTC will release ICS for this tablet but I don't expect it to be anywhere close to Q3 2012 or even Q4 2012 which is a shame because hardware wise this tablet is a beast. HTC rushed this tablet to compete with Apple/Samsung and left the software full of bugs and not optimized for the hardware.
If you guys hear back from AT&T or HTC please post results. Maybe the right amount of nagging will push HTC to be loyal to their customers.
**Fingers Crossed**
Dear Jordan,
Thank you for contacting HTC, Jordan.
I can understand how important it is to have the latest updates for both your phone and your tablet alike. There has been much speculation over the availability to update tablets to Ice Cream Sandwich. Word on the street is that ICS will be a phone based update and that tablets around the globe will get their own strain of software. Can this be confirmed? Absolutely not. Is this just talk around the water cooler? Absolutely.
The chances of seeing your tablet being updated to ICS are probably better than seeing this rogue update appear in the limelight. Seeing as we here in technical support are not privy to such information I cannot confirm nor deny anything. And as you have stated we certainly don't decide the who's and what's in the world of software updates. What I will be happy to do is forward your request/comment to our developers. We take all suggestions seriously and use this information when researching possible improvements or updates for our devices.
I would recommend staying up to date on all things ICS by following us on Twitter and Facebook as these sites are updated daily with the latest news.
I thank you for taking the time to forward your comments to us. It is always helpful to have customer input, positive or negative. If you need anything else Jordan do not hesitate to contact me again by email.
Let me know if I have successfully answered your question, please click here to complete this.
To send a reply to this message, please click here.
Sincerely,
Bianca
HTC
Click to expand...
Click to collapse
The reply I got...
feherhollo said:
Please let me know when you get back some info from at&t
Click to expand...
Click to collapse
Back from exam, but no news yet.
I think I will be selling mine. Beautiful and powerful device but is in a dead stick to be forgotten and us user who payed for it and still paying to att for data plan are stuck with it with out any updates. It sucks.
juannicolas said:
I think I will be selling mine. Beautiful and powerful device but is in a dead stick to be forgotten and us user who payed for it and still paying to att for data plan are stuck with it with out any updates. It sucks.
Click to expand...
Click to collapse
Sad to hear that.
I was thinking of asking all users here to bombard HTC and AT&T with a request asking for some release details about future details of upgrade/possibility of ICS. If probably many of us were to email them/contact them, may be just may be it may reach higher up in the organisation and help us see ICS soon.
Anyone up for this plan?
Perhaps we could fix a particular date when the message has spread to send the emails, then volume load on HTC and AT&T would definately be higher.
kailashpchhabria said:
Sad to hear that.
I was thinking of asking all users here to bombard HTC and AT&T with a request asking for some release details about future details of upgrade/possibility of ICS. If probably many of us were to email them/contact them, may be just may be it may reach higher up in the organisation and help us see ICS soon.
Anyone up for this plan?
Click to expand...
Click to collapse
Well I can contribute on that. Let me know the right email address and I will drop my cute and right to the point question
juannicolas said:
Well I can contribute on that. Let me know the right email address and I will drop my cute and right to the point question
Click to expand...
Click to collapse
How about a date of 15th May? Let the word spread and lets get the right email addresses and try it out. But we will need almost the entire community to pool in for some effect and some response from them.
kailashpchhabria said:
How about a date of 15th May? Let the word spread and lets get the right email addresses and try it out. But we will need almost the entire community to pool in for some effect and some response from them.
Click to expand...
Click to collapse
Sounds good to me.
kailashpchhabria said:
How about a date of 15th May? Let the word spread and lets get the right email addresses and try it out. But we will need almost the entire community to pool in for some effect and some response from them.
Click to expand...
Click to collapse
+1
10 char
I called Motorola this morning regarding ICS spoke to them for a while got transfered etc, anyways the lady I spoke to last said the update did not get cancelled however for all I know she could have just told me that so I would shut up. She did also say she sent out a message to the delevopers regarding my concern. I told her about how Im not the only one with this issue and how theres more of us that have been waiting and we are about to give up hope. Do me a favor call them up 1-800-734-5870 lets jam their lines with our concern and HOPEFULLY they will actually start taking care of their customers.
I sent this email on the support page. I don't know if it will help any, but I guess it's worth a shot.
To Whom It May Concern,
My name is xxxxxxxxxx. I am a xx year old college student in xxxxxxx. My whole family (myself, my mother and father, and my sister) are on the same plan with Sprint. When our contract was up for renewal in the spring of 2012, I was the one who did all the research on phones for all of us to upgrade to. I extensively researched all of the options that Sprint offered at the time.
The biggest criterion that needed to be met was that the phone would be upgraded to Android 4.0 at least eventually. I wound up narrowing it down to the two options of the Motorola Photon 4g and the Samsung Epic 4g touch. When we got to the store to physically see the phones, I was still on the fence. What ended up tipping me over to the Photon side was the Sprint employees. The employees at Sprint recommended the Photon and my whole family decided to go with this phone. The phone is an excellent piece of technology and I have not regretted this decision in most regards.
I have, however, regretted the decision in one big way. Today I read the XDA Developers forums for the Photon 4g and was informed that the Photon was not going to get an upgrade. And I would like to make it known that this is NOT acceptable.
My family and I bought this phone on the premise that it would be getting Android 4.0. Were it not for this promise that was made by YOU, Motorola Mobility, this phone would not have even been in contention, and you would have lost out on a sale of 4 phones. But, as it was, the phone was to be updated to ICS.
But you reneged on that promise today. It turns out you lied to the masses and likely got many people to buy your phones because they met the criterion of an upgrade to ICS. You didn't deliver a full product.
Consider the following scenario: You buy a new car. This new car includes a wonderful warranty that protects you of any manufacturer defects for a certain period of time. A month after you drive the car off the lot, it breaks down and you need that warranty. But the company refuses to pay for your car to be fixed. The company did not deliver a full product that included all the promises made about it. This would NEVER be acceptable. But yet, it is somehow acceptable for you to go back on your promise to upgrade our phones to ICS.
There is still a large community of people who use the Photon 4G and are loyal to the phone. They all want ICS. But it's not coming.
In the future, my family and I will take these empty promises into consideration when getting new phones. It will certainly negatively affect the chances of us EVER purchasing a Motorola phone again.
Thanks,
xxxxxxxxxxxxxx
Hello friends!
This really sucks!!
6 months before, when I've bought Photon, Motorola officially stated that "Motorola Photon MB855 will get ICS update in Q3 2012", few months later they wrote that "ICS update will be ready in Q4", and now they simply cancelled rollout!
What kind of liars they are??
This is not just UNFAIR, this is FRAUD!
I've waited for so long, and now they say that I'm a fool!! And not me, also lots of people who use Photons and Atrixes!!
Dammit!
What can we do??
Ramonsterator said:
What can we do??
Click to expand...
Click to collapse
Don't replace the photon with another Motorola when you upgrade.
I can't tell you how disappointed I am as well. And that's me being incredibly charitable.
Sent from my MB855 using Tapatalk 2
John Kotches said:
Don't replace the photon with another Motorola when you upgrade.
I can't tell you how disappointed I am as well. And that's me being incredibly charitable.
Sent from my MB855 using Tapatalk 2
Click to expand...
Click to collapse
Well, I am VERY disappointed!!
Cause I've bought Atrix HD - used for a 5 minutes and... sold it out! Cause it badly lays in hand. And Photon. Photon is just perfect,
it's kickstand is magnificent not only to put it on table, but also to safely hold it in a hand.
****, how can phone, which was released only a year ago, already abandoned??
I have idea - we should write to Motorola Mobility support that cancelling ICS update is fraudulent,
and tell em to give us at least ICS tegra2 drivers for our developers!!
Ramonsterator said:
Well, I am VERY disappointed!!
Cause I've bought Atrix HD - used for a 5 minutes and... sold it out! Cause it badly lays in hand. And Photon. Photon is just perfect,
it's kickstand is magnificent not only to put it on table, but also to safely hold it in a hand.
****, how can phone, which was released only a year ago, already abandoned??
I have idea - we should write to Motorola Mobility support that cancelling ICS update is fraudulent,
and tell em to give us at least ICS tegra2 drivers for our developers!!
Click to expand...
Click to collapse
I'd be happy with them unlocking bootloaders but not breaking 4G -- then we can use a community ROM or perhaps CM10 or... You get the point though.
This sucks. I'm stuck with this POS phone that won't get upgraded because the insurance company didn't have any more of my Nexus S4g in stock. My S4g was an older phone and still got JB. How the hell can they expect people to continue to buy their products when they just throw the owner's under the bus.
I see a huge lawsuit happening
Sent from my MB855 using xda app-developers app
Ramonsterator said:
****, how can phone, which was released only a year ago, already abandoned??
Click to expand...
Click to collapse
It was EOL'd six months after it was released. Not happy with it but we were lucky to get any updates after January.
fatalstripes said:
I see a huge lawsuit happening
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Click to collapse
its going to be difficult to do a class action lawsuit in the U.S. due to limits imposed by the Supreme Court. That was really one of the few ways of litigation to get the attention of companies. Its just too expensive for an individual consumer to take on a large company in anything other than small claims court.
On the other-hand, having Motorola defend a couple thousand small claims cases (some of which cannot be done by attorneys) will quickly become more expensive for them than the original ICS rollout.
It would be difficult to show that MM broke any contract by not providing ICS (dont think there are any guarantees for a software update), but it should be easy to prove that they materially harmed consumers with the 2.3.5 update from 2.3.4 that locked bootloaders.
John Kotches said:
I'd be happy with them unlocking bootloaders but not breaking 4G -- then we can use a community ROM or perhaps CM10 or... You get the point though.
Click to expand...
Click to collapse
F'ing this, so hard. I'm talking Long Dong Silver on a t-shirt of blow hard. I'm talking Stallone in Rambo hard. I'm talking Hard Knock Life Volume 1, 2 and 3. I'm talking Hard. I hate Motorola, and I hope someone farts in the office and its unbearable.
It would need to be approached by the State Attorney General's offices...with the position that in 2010 Moto Mob committed to upgrades as part of the Android Upgrade Alliance...and thereby profited from consumer's based on the public affirmation & marketing that Moto was committed to upgrade the devices they sold during that time.
Since the AG often acts to protect their states constituents...that would put a whole heap of pressure on Moto. Besides some major news outlet picking up the story, that's about our only shot...
Didnt google state that all android devices get updates including operating system updates for 2 yrs or did i miss read that?
Sent from my MB855 using xda app-developers app
dorelse said:
It would need to be approached by the State Attorney General's offices...with the position that in 2010 Moto Mob committed to upgrades as part of the Android Upgrade Alliance...and thereby profited from consumer's based on the public affirmation & marketing that Moto was committed to upgrade the devices they sold during that time.
Since the AG often acts to protect their states constituents...that would put a whole heap of pressure on Moto. Besides some major news outlet picking up the story, that's about our only shot...
Click to expand...
Click to collapse
Try and find any official word on the Android Upgrade Alliance. I looked for two hours and found nothing after the Google I/O announcement.
That doesnt surprise me
Sent from my MB855 using xda app-developers app
Lokifish Marz said:
Try and find any official word on the Android Upgrade Alliance. I looked for two hours and found nothing after the Google I/O announcement.
Click to expand...
Click to collapse
http://googleblog.blogspot.de/2011/05/android-momentum-mobile-and-more-at.html
"So today we’re announcing that a founding team of industry leaders, including many from the Open Handset Alliance, are working together to adopt guidelines for how quickly devices are updated after a new platform release, and also for how long they will continue to be updated. The founding partners are Verizon, HTC, Samsung, Sprint, Sony Ericsson, LG, T-Mobile, Vodafone, Motorola and AT&T, and we welcome others to join us. To start, we're jointly announcing that new devices from participating partners will receive the latest Android platform upgrades for 18 months after the device is first released, as long as the hardware allows...and that's just the beginning. Stay tuned for more details."
As you can see the official google blog post is May 10, 2011.
Photon was officially released July 31, 2011 and thus would have qualified as a "new device" at the time of the May 10, 2011 official blogpost.
Other than the I/O announcement and press release you linked there's nothing from any of the "Update Alliance" partners after that. Find anything dated 2012.
after the I/O I dont think it was officially mentioned again.
Note how they say they'll do it if the "hardware allows." We know it will work but they'll use that as some copout!
If MOTO is reading about our rage on no ICS, they will count how many people are disappointed. Based on the number of reply in multiple threads here, it appears only few of us are fuming.
In the age of twitter, facebook and google+, we should be able to force Moto to treat the customers with respect and atleast keep their promise !
but .. numbers count.
RUU Download Link
I was passing by on my way from the One X+ Forums, and I recently got confirmation from this wonderful man that my phone would be receiving the 4.2.2 update by the end of the year.. While browsing through his Twitter feed, I came across this tweet from him, which at least confirms that a plan is being worked out to release the same update for you guys. That is the same response he gave about the One X+ not too long ago, but now that has been confirmed, so I would expect a full confirmation soon for the EVO. It looks like you guys haven't been forgotten after all. :highfive:
Update 1: I contacted him directly about it, and got a slightly different and more vague response here. He won't confirm anything, but he says he is "working on it", so take it for what you will. I still believe it will receive the update, although @Fifth313ment is willing to bet $100 that it won't.
Update 2: We've got an official comment from the President of HTC USA here. It's still very vague, but it looks like we'll be hearing about a possible update plan soon.
Update 3: It's official folks! https://twitter.com/JasonMacHTC/status/386284246521769984 And it's a version newer than most were even expecting! I believe @Fifth313ment owes me a healthy chunk of money and an apology to HTC. ;D
Update 4 (11/26/13): It looks like the update is still on track for the end of the year, but a delay is not out of the question. It is in internal lab testing right now though. https://twitter.com/JasonMacHTC/status/405422654338777088
WindyCityRockr said:
I was passing by on my way from the One X+ Forums, and I recently got confirmation from this wonderful man that my phone would be receiving the 4.2.2 update by the end of the year.. While browsing through his Twitter feed, I came across this tweet from him, which at least confirms that a plan is being worked out to release the same update for you guys. That is the same response he gave about the One X+ not too long ago, but now that has been confirmed, so I would expect a full confirmation soon for the EVO. It looks like you guys haven't been forgotten after all. :highfive:
Click to expand...
Click to collapse
I'm sorry bro the EVO LTE is not getting another update. They simply don't have the stomachs to tell us. They know this will banish users from HTC so they will not give a confirmation for as long as they can, IF EVER, hoping w simply forget about it. Also in that tweet he said he is working with the "Carriers" on a plan, but Sprint is the only carrier carrying the EVO LTE. So it's simply a canned (no pun intended) response.
Why hasn’t HTC and Sprint fixed the MMS picture bug yet? It’s been a year and a half?! WTF? Every time I send a MMS picture I get angry as I have to add another pic, then another to get a full screen pic you can see that isn’t compressed, then delete the first slide, then retype or paste (what I previously copied) and then send, rinse and repeat! FLUCK YOU HTC! I shouldn’t have to use a third party app to send picture messages or do 50+ things to get a decent picture to send! And the pictures that send when I don’t do anything are unreadable! Blurry to the point where huge text gets garbled! This is pissing me off, as I just had to send one, so this is a rant but I’m still pissed!
+1 on why I will never buy another HTC!
+2 I’ll never forgive them for the year I spent having to turn my screen on and off a million times as my proximity sensor wasn’t working (proximity bug)!
WindyCityRockr, you're a dev, will the newest EVO LTE update kill your and S-OFF app? I want to take the update but not if it kills the option to root and S-OFF. Thanks.
5th
On mobile, but I didn't see anything in his time line to indicate the evo LTE is getting 4.2
Sent from my EVO using Tapatalk 4
I won't believe anything until it is actually released.
That said, it is still too little too late and I will be moving on from HTC.
---------- Post added at 05:39 PM ---------- Previous post was at 05:39 PM ----------
rubber guard said:
On mobile, but I didn't see anything in his time line to indicate the evo LTE is getting 4.2
Sent from my EVO using Tapatalk 4
Click to expand...
Click to collapse
He directly answered a question about the Evo LTE and said they were working on it internally and with Sprint. It's vague, but it's something.
Fifth313ment said:
I'm sorry bro the EVO LTE is not getting another update. They simply don't have the stomachs to tell us. They know this will banish users from HTC so they will not give a confirmation for as long as they can, IF EVER, hoping w simply forget about it. Also in that tweet he said he is working with the "Carriers" on a plan, but Sprint is the only carrier carrying the EVO LTE. So it's simply a canned (no pun intended) response.
Why hasn’t HTC and Sprint fixed the MMS picture bug yet? It’s been a year and a half?! WTF? Every time I send a MMS picture I get angry as I have to add another pic, then another to get a full screen pic you can see that isn’t compressed, then delete the first slide, then retype or paste (what I previously copied) and then send, rinse and repeat! FLUCK YOU HTC! I shouldn’t have to use a third party app to send picture messages or do 50+ things to get a decent picture to send! And the pictures that send when I don’t do anything are unreadable! Blurry to the point where huge text gets garbled! This is pissing me off, as I just had to send one, so this is a rant but I’m still pissed!
+1 on why I will never buy another HTC!
+2 I’ll never forgive them for the year I spent having to turn my screen on and off a million times as my proximity sensor wasn’t working (proximity bug)!
WindyCityRockr, you're a dev, will the newest EVO LTE update kill your and S-OFF app? I want to take the update but not if it kills the option to root and S-OFF. Thanks.
5th
Click to expand...
Click to collapse
I don't have this phone, so I can't say for sure if the update breaks root or S-OFF. Someone will have to test it first.
rubber guard said:
On mobile, but I didn't see anything in his time line to indicate the evo LTE is getting 4.2
Sent from my EVO using Tapatalk 4
Click to expand...
Click to collapse
clownfart said:
I won't believe anything until it is actually released.
That said, it is still too little too late and I will be moving on from HTC.
Click to expand...
Click to collapse
I understand your guy's frustrations. For the longest time, we over at the HOX+ section didn't believe that we'd get the 4.2.2 update, but we did. And now that 4.2.2 has been confirmed for the HOX and almost confirmed for the EVO, I believe that HTC won't leave you guys behind that quickly. At least not until after the 4.2.2 update.
WindyCityRockr said:
I don't have this phone, so I can't say for sure if the update breaks root or S-OFF. Someone will have to test it first.
I understand your guy's frustrations. For the longest time, we over at the HOX+ section didn't believe that we'd get the 4.2.2 update, but we did. And now that 4.2.2 has been confirmed for the HOX and almost confirmed for the EVO, I believe that HTC won't leave you guys behind that quickly. At least not until after the 4.2.2 update.
Click to expand...
Click to collapse
Did you see my post above? I STILL can't send MMS messages without going through a huge task or another app altogether. HTC doesn't care about their customers sadly. They will leave us in the dust, I'm willing to bet $100 and start a pool if anyone is interested?! LTE still sucks on the phone as does signal strength. I used to get a better signal with my OG EVO and I have a list of other issues. But I'm stuck on my contact and there is not much I can do for now. I can tell you that I will never give HTC another dollar of my money as long as I live! WindyCityRockr keep up the good work bro!
5th
Just because the HOX got the update doesn't mean we will. We're not the same breed. It's like assuming that because we share so much DNA with chimps, we will be able to have chimp babies too. Not happening until it happens, which, in all likelyhood, will be never.
Fifth313ment said:
I'm sorry bro the EVO LTE is not getting another update. They simply don't have the stomachs to tell us. They know this will banish users from HTC so they will not give a confirmation for as long as they can, IF EVER, hoping w simply forget about it. Also in that tweet he said he is working with the "Carriers" on a plan, but Sprint is the only carrier carrying the EVO LTE. So it's simply a canned (no pun intended) response.
Why hasn’t HTC and Sprint fixed the MMS picture bug yet? It’s been a year and a half?! WTF? Every time I send a MMS picture I get angry as I have to add another pic, then another to get a full screen pic you can see that isn’t compressed, then delete the first slide, then retype or paste (what I previously copied) and then send, rinse and repeat! FLUCK YOU HTC! I shouldn’t have to use a third party app to send picture messages or do 50+ things to get a decent picture to send! And the pictures that send when I don’t do anything are unreadable! Blurry to the point where huge text gets garbled! This is pissing me off, as I just had to send one, so this is a rant but I’m still pissed!
+1 on why I will never buy another HTC!
+2 I’ll never forgive them for the year I spent having to turn my screen on and off a million times as my proximity sensor wasn’t working (proximity bug)!
WindyCityRockr, you're a dev, will the newest EVO LTE update kill your and S-OFF app? I want to take the update but not if it kills the option to root and S-OFF. Thanks.
5th
Click to expand...
Click to collapse
It locks your bootloader but you still have s off
Sent from my EVO using XDA Premium 4 mobile app
3.17.651.4 rolling out now. Not much in it.
Sent from my EVO using XDA Premium 4 mobile app
I'm not seeing anything in your link to suggest we'll be getting 4.2.2 or sense 5. Do you have a more direct link you could share to that information?
All I see is a reply from him regarding the Evo LTE saying, "No worries, nothing confirmed yet..."
With the keyword being "nothing".
He didn't mention 4.2.2 or Sense 5, or that we would even be getting anything at all.
xHausx said:
I'm not seeing anything in your link to suggest we'll be getting 4.2.2 or sense 5. Do you have a more direct link you could share to that information?
Click to expand...
Click to collapse
The HTC Developer who tweeted the information specifically responded to a question about Sense 5 and 4.2.2 here, stating that they are working with the carrier on a plan for the update. There's some obvious speculation here, but it confirms that there is plan being made to release the update. Whether they go through with that plan is another thing. Many people thought HTC had completely left behind the EVO, but this is proving that work is still being done towards it, however large or small it may be.
Edit: Yes, he did make that clarifying statement afterwards, but he did confirm work at one point in time. Most likely he is waiting on a specific timeline, as his response is similar to many other phones before the update was official.
WindyCityRockr said:
The HTC Developer who tweeted the information specifically responded to a question about Sense 5 and 4.2.2 here, stating that they are working with the carrier on a plan for the update. There's some obvious speculation here, but it confirms that there is plan being made to release the update. Whether they go through with that plan is another thing. Many people thought HTC had completely left behind the EVO, but this is proving that work is still being done towards it, however large or small it may be.
Click to expand...
Click to collapse
To be honest, it just sounds like normal PR spin. This latest update doesn't exactly inspire confidence in htc's resolve to support the device if their own maintenance upgrades are using a version of android that's over a year old.
We have a handful of people here who, in their free time and without any proprietary information, can get the device working very well on the latest version of android, yet htc is unable to devote enough resource towards it to push out a proper upgrade?
If this was just a stop-gap until a larger one could be pushed out it would be one thing, but, in my opinion, the comments so far do not suggest that's the case. It sounds like he's leaving it open for interpretation in the hope that people will look upon it favorably and spread rumors that are inaccurate.
xHausx said:
To be honest, it just sounds like normal PR spin. This latest update doesn't exactly inspire confidence in htc's resolve to support the device if their own maintenance upgrades are using a version of android that's over a year old.
We have a handful of people here who, in their free time and without any proprietary information, can get the device working very well on the latest version of android, yet htc is unable to devote enough resource towards it to push out a proper upgrade?
If this was just a stop-gap until a larger one could be pushed out it would be one thing, but, in my opinion, the comments so far do not suggest that's the case. It sounds like he's leaving it open for interpretation in the hope that people will look upon it favorably and spread rumors that are inaccurate.
Click to expand...
Click to collapse
I completely understand. I'm probably being too optimistic here with my hopes for HTC. They, and most manufacturers, have bad track records when it comes to these kinds of updates, though HTC has improved recently. Improvement unfortunately means already 1 year old software released as a new update, but it is progress towards the ultimate goal of quick Android updates. There is most likely a lot of PR going on here, but he did confirm they are working with the carriers, one of which, I'm again assuming, is Sprint, as they're working with AT&T for updates on similarly older phones, such as the One X and One X+. Yes, they are very different phones, but the One X+ was a mid-cycle phone and has a considerably smaller user base, and they are still releasing 4.2.2, so that gives me some hope for the EVO.
WindyCityRockr said:
The HTC Developer who tweeted the information specifically responded to a question about Sense 5 and 4.2.2 here, stating that they are working with the carrier on a plan for the update. There's some obvious speculation here, but it confirms that there is plan being made to release the update. Whether they go through with that plan is another thing. Many people thought HTC had completely left behind the EVO, but this is proving that work is still being done towards it, however large or small it may be.
Edit: Yes, he did make that clarifying statement afterwards, but he did confirm work at one point in time. Most likely he is waiting on a specific timeline, as his response is similar to many other phones before the update was official.
Click to expand...
Click to collapse
xHausx said:
To be honest, it just sounds like normal PR spin. This latest update doesn't exactly inspire confidence in htc's resolve to support the device if their own maintenance upgrades are using a version of android that's over a year old.
We have a handful of people here who, in their free time and without any proprietary information, can get the device working very well on the latest version of android, yet htc is unable to devote enough resource towards it to push out a proper upgrade?
If this was just a stop-gap until a larger one could be pushed out it would be one thing, but, in my opinion, the comments so far do not suggest that's the case. It sounds like he's leaving it open for interpretation in the hope that people will look upon it favorably and spread rumors that are inaccurate.
Click to expand...
Click to collapse
xHausx I tweeted to HTC as well and you are correct, that is the normal PR spin, I got the SAME response. WindyCityRockr, do not forget all of our talented DEVs that will bring us 4.2.2 & 4.3 to our phones. They are keeping it alive!
Active_Matrix said:
xHausx I tweeted to HTC as well and you are correct, that is the normal PR spin, I got the SAME response. WindyCityRockr, do not forget all of our talented DEVs that will bring us 4.2.2 & 4.3 to our phones. They are keeping it alive!
Click to expand...
Click to collapse
I am by no means, at all, trying to diminish the work that the Devs have done. They are some of the most important people for maintaining a device and keeping it up to date. I'm just trying to be optimistic about HTC's prospects for the phone. There isn't very much evidence at this point, but they haven't outright denied it, which makes it more of a possibility than most people around here have made it seem.
Sent from my HTC One X+ using XDA Premium 4 mobile app
I was actually kinda expecting this from them. I got shat on with the Hero and was really not expecting much in the way of constant support from HTC. Especially when all you hear in the news stories is how badly they are doing as a company. I guess it's a good thing I've grown tired of Sense anyways.
Update from President of HTC USA in the OP. Again, nothing confirmed, but he did corroborate the developer's original tweet in that they are working on finalizing a plan for the update.
WindyCityRockr said:
Update from President of HTC USA in the OP. Again, nothing confirmed, but he did corroborate the developer's original tweet in that they are working on finalizing a plan for the update.
Click to expand...
Click to collapse
Would require no plan if they were to drop support entirely. Optimistic since the one x shares the same hardware.
Sent from my EVO using xda app-developers app
gameaddict8 said:
Would require no plan if they were to drop support entirely. Optimistic since the one x shares the same hardware.
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
IMHO, they are working on it. things could change, but the president of the company doesn't tweet that unless it is getting worked on.
who knows whose hands the update is in right now (htc or sprints) but it is likely that this device moves up in priority now that the One has 4.3.
I can't think of many devices more popular on sprint that are more popular than this other than iphone (os updates go much quicker), HTC one (already up to date), the GS3/4 (not sure where they are)>
Fingers crossed for maybe middle november.
rubber guard said:
IMHO, they are working on it. things could change, but the president of the company doesn't tweet that unless it is getting worked on.
who knows whose hands the update is in right now (htc or sprints) but it is likely that this device moves up in priority now that the One has 4.3.
I can't think of many devices more popular on sprint that are more popular than this other than iphone (os updates go much quicker), HTC one (already up to date), the GS3/4 (not sure where they are)>
Fingers crossed for maybe middle november.
Click to expand...
Click to collapse
Would be a win to beat out the gs3
Sent from my EVO using xda app-developers app