[Q] Google Voice Issues Receiving Calls on HTC One - AT&T HTC One (M7)

Hello everyone. I'm having a bit of an interesting issue, and while (probably) not entirely confined to my new HTC One device, I was hoping you all could give me a bit of assistance!
Yesterday I made the switch from Sprint to AT&T and received my brand new HTC One in the mail. I'm a long time Google Voice user (using since late 2009), and have used it for all texting, calling, and voicemail on all android phones I've owned. I figured when I pre-ordered my phone, for simplicity sake I would just transfer my sprint number over to AT&T so I didn't have to deal with sprint customer support cancelling my service. This seems to have caused some major problems to my use of Google Voice, however. I was able to get everything set up again, but I'm having serious issues receiving calls forwarded from Google Voice to my phone.
During my tests trying to set this up, it appears that I DO have everything configured as I had previously on Sprint. I'm able to place calls and people see my google voice caller id, I can send and receive texts through the voice app, and my conditional forwarding sends all calls (both my regular number and google voice) to google voicemail. When I receive calls, however, I'd say 95% of the time it is so slow to foward that my phone that my callers will hit voicemail before it rings my phone. The only strange thing I see in my google voice settings is that my carrier for that number keeps getting recognized as Sprint instead of AT&T.
In my troubleshooting I've linked my girlfriend's phone (sprint) to my account and a co-workers phone (at&t), both forwarded just fine immediately. At this point I'm kind of running out of ideas. I'm thinking I might run down to an AT&T after work and request a new number. Would this be a reasonable thing to do to try to solve the problem? Since i'm such a new customer, do you think I could get that 36$ new number fee waived? Not being able to receive calls forwarded from my Google Voice number is kind of a deal breaker for me, as I'm heavily reliant on that number at this point. If anyone could provide any advice/assistance it would be greatly appreciated. Thank you!
--Tald

Related

[Q] Google Voice screwed up my phone?

I know there are other issues with GV. I have used it flawlessly on my old Hero, so I thought it would be the same on the 3d. I had integrated my Sprint number to GV in my GV settings(option #1), but did not use the GV app on the phone. I travel extensively, and ran into problems retrieving my GV messages. I did not always have reliable 3g or 4g service, thus unable to hear messages that were not transcribed properly.
I tried to disable GV and go back to the stock VVM, but now I cannot use my phone!!! The dialer will not connect to anything but *2, old GV number or 911!
A sprint tech tried to assign a dummy phone to my account, no luck. Seems my account is locked because of trying to remove GV. I have a SERO plan, may be part of the problem, but I haven't had issues til now.
Any help would be appreciated.
Craig
Craig
syxcCraig said:
I know there are other issues with GV. I have used it flawlessly on my old Hero, so I thought it would be the same on the 3d. I had integrated my Sprint number to GV in my GV settings(option #1), but did not use the GV app on the phone. I travel extensively, and ran into problems retrieving my GV messages. I did not always have reliable 3g or 4g service, thus unable to hear messages that were not transcribed properly.
I tried to disable GV and go back to the stock VVM, but now I cannot use my phone!!! The dialer will not connect to anything but *2, old GV number or 911!
Craig
Click to expand...
Click to collapse
In short, when you say you disabled GV you mean that you went onto your google voice account on a computer and followed these steps:
1. Log into your computer
2. Go to Google.com/voice and sign in and jump to your Voice Settings
3. Now next to your number you want to click the DEACTIVATE SPRINT AND GOOGLE INTEGRATION (or something along those lines)
Yep, my Google account on a computer, the Sprint techs asked me 5 time to make sure. I have the option to integrate the number again, but as my phone will not receive a call on the Sprint network, I am stuck.
Yesterday and today, I was in a roaming area, my phone worked there to dial out, but no incoming calls or voice mail. When someone calls in, "we are unable to connect your call, please try again".
One tech tried to tell me it was a phone issue, I believe its a network issue.
Thanks again,
Craig
Not an expert here, but maybe you could try a hard reset on ur phone.
I tried the Google voice/Sprint integration and did not like it took over everything, I.e. phone, voice msg, and texting.
I however was able to un-integrate VIA GV website and uninstall/reinstall the app. Now just running it for voice mail.
Did some searching on xda prior to this and read some threads where people talked about conducting a hard reset to un-fuk GV issues.
Just a thought.
Sent from my PG86100 using XDA App
I just noticed the part about the Sero plan. There is a Google Voice account code that needs to be active on your account for this to work. It shows up as a $0 charge under your phone, same place where your $10 premium data charge would show online.
Sprint Tech got me to Hard reset (factory reset), luckily I pulled the SD card just prior.
Just removed all reference to my cell number in GV needed to remove the # form forwarding. Called Sprint to remove SOC for GV. I can now make and receive calls!!!

Mms over wifi

So all of a sudden I can't send Mms over wifi. Seriously??? What the hell. This isn't incredible sense 3 rims anymore god damnit
Sent from my ADR6425LVW using XDA App
Two minutes later it started sending. Wtf really?
Sent from my ADR6425LVW using XDA App
I never knew you could send over WiFi in the first place. You turn off all of your cell antenna's?
Mms is sent through data, always has been. You've probably never noticed when you've sent before a 3g or 4g signal pops up next to your wifi icon to allow sending and then disappears when done sending.
Sent from my ADR6425LVW using XDA App
AtLemacks said:
I never knew you could send over WiFi in the first place. You turn off all of your cell antenna's?
Click to expand...
Click to collapse
I have my old TBolt that is not activated (replaced with my Rezound). With a couple of market apps I can send email, text, and make calls all over wi-fi with the TBolt.
no, dear sirs, i must correct my statement, for you see i posted in a fit of rage.
lol but really, 3g always turns on when wifi is on to send an MMS. today, it woudln't, even though mobile network was on....then 3 minutes later, it just turned on and started to send lol but i HAD 3g the whole time in my house. i turned off wifi for 1 pic, and it sent...so it was a problem with the phone turning the 3g radio on to send.
jim_0068 said:
Mms is sent through data, always has been. You've probably never noticed when you've sent before a 3g or 4g signal pops up next to your wifi icon to allow sending and then disappears when done sending.
Sent from my ADR6425LVW using XDA App
Click to expand...
Click to collapse
jbh00jh said:
I have my old TBolt that is not activated (replaced with my Rezound). With a couple of market apps I can send email, text, and make calls all over wi-fi with the TBolt.
Click to expand...
Click to collapse
Does any of this mean the messages are not counting towards your texting totals? I don't see why they charge extra for texting, especially the amount that they charge. Does it put a big strain on the network or is a completely different thing or is it just because they can?
Sent from my ADR6425LVW using Tapatalk
Totally free. Use google voice to do it.
Sent from my HTC
LTE 4G Rezound
jbh00jh said:
Totally free. Use google voice to do it.
Sent from my HTC
LTE 4G Rezound
Click to expand...
Click to collapse
Yeah, I've got two tabs open in Firefox now reading about google voice. I'm worried about the whole phone number thing. I don't want to possibly lose it somehow by porting it over and I also read that I may be breaking my contract with Verizon by porting it and don't want those fees for sure.
I'm new to Verizon as of 11/23 and bought my phone from Amazon. I'll have to see what they say about porting it to google voice. Still looking into it but I think I need the unlimited texting and that's $20/mo which seems excessive to me.
Would it work to test out google voice with their assigned number and forward calls there just to try it out? Would texts forward? I know I'd still get charged for the texting doing it that way. Where do you see/get the texts? Same as usual or is there a different interface?
You will have a location like you would in Gmail, etc. where all the texts would show up. Believe me, a lot of people use this and never have any problems with vzw. Of cource you don't tell vzw you are doing this. If you root your phone you don't tell vzw you did it. My daughter took a rooted phone to a vzw store this weekend to get it activated. It had a sense 3.5 rom on it and they didn't say a thing to her. VZW employees root their phones.
But if you are worried, don't do it.
Sent from my Galaxy Tab 10.1
When you sign up for Google Voice they'll assign you a different phone number. This is your Google Voice number, and is only used for Google Voice calls and texts (more on that in a bit.) You can port your existing number, but I believe you'll need to pay the ETF as you're basically cancelling service on that line through Verizon. Probably not a good idea. If you don't port, you must associate the GV number with an existing phone number (probably your current mobile number.)
You can set this new Google Voice number up to transfer all incoming calls to the phone number you registered with GV. You can add other phone lines to the account, as well, and set up rules as to who gets forwarded to which number (also by time, I believe, but never tried that.) You can set up your voicemail on your phone to use GV as the voicemail provider. This means when your phone rings for an incoming call, instead of going to Verizon's voicemail, it transfers it to your GV number's voicemail, which you can read either through an app on your phone, or by using your phone's voicemail dial, if you set it up in Phone options.
You can use your GV number for SMS (not MMS, yet!) You can either have SMS to your existing number forwarded to your GV number, or the other way around, if you prefer. You can even have SMS to your GV number sent to an email address. You read/send SMS via the Google Voice app which is available on the Market. Yes, it is a different app and not the standard Messages app. You also get your voicemails through that app.
Now, here's the interesting thing, if you want to completely mask your "real" phone number on your phone, you can have Google Voice set up all your outgoing calls to go through your Google Voice number. They will still use Verizon's minutes, as I'm pretty sure all they are doing is having Verizon transfer the call directly into Google's telecom network which then "places" the call to whatever number you're calling. So by forwarding incoming calls people make to your GV number to your phone, and by making all your outgoing calls originate from your GV number, essentially you are hiding your mobile number, and providing yourself an extra layer of protection.
I don't think you can get full protection if you are using SMS, because while SMS to your GV number can forward to your phone, you can't "bounce" SMS from your phone through your GV number. If you reply to one of those, I believe it will go directly to the original sender. However, I haven't tested this, so I'm interested if anyone can confirm this or not.
And I say "protection" because Google Voice allows you to completely blacklist certain numbers. They will never be able to contact you via phone or text, if they don't know your real phone number. Useful if you have ex's that won't go away, or if you're just paranoid, like me.
punman said:
When you sign up for Google Voice they'll assign you a different phone number. This is your Google Voice number, and is only used for Google Voice calls and texts (more on that in a bit.) You can port your existing number, but I believe you'll need to pay the ETF as you're basically cancelling service on that line through Verizon. Probably not a good idea. If you don't port, you must associate the GV number with an existing phone number (probably your current mobile number.)
You can set this new Google Voice number up to transfer all incoming calls to the phone number you registered with GV. You can add other phone lines to the account, as well, and set up rules as to who gets forwarded to which number (also by time, I believe, but never tried that.) You can set up your voicemail on your phone to use GV as the voicemail provider. This means when your phone rings for an incoming call, instead of going to Verizon's voicemail, it transfers it to your GV number's voicemail, which you can read either through an app on your phone, or by using your phone's voicemail dial, if you set it up in Phone options.
You can use your GV number for SMS (not MMS, yet!) You can either have SMS to your existing number forwarded to your GV number, or the other way around, if you prefer. You can even have SMS to your GV number sent to an email address. You read/send SMS via the Google Voice app which is available on the Market. Yes, it is a different app and not the standard Messages app. You also get your voicemails through that app.
Now, here's the interesting thing, if you want to completely mask your "real" phone number on your phone, you can have Google Voice set up all your outgoing calls to go through your Google Voice number. They will still use Verizon's minutes, as I'm pretty sure all they are doing is having Verizon transfer the call directly into Google's telecom network which then "places" the call to whatever number you're calling. So by forwarding incoming calls people make to your GV number to your phone, and by making all your outgoing calls originate from your GV number, essentially you are hiding your mobile number, and providing yourself an extra layer of protection.
I don't think you can get full protection if you are using SMS, because while SMS to your GV number can forward to your phone, you can't "bounce" SMS from your phone through your GV number. If you reply to one of those, I believe it will go directly to the original sender. However, I haven't tested this, so I'm interested if anyone can confirm this or not.
And I say "protection" because Google Voice allows you to completely blacklist certain numbers. They will never be able to contact you via phone or text, if they don't know your real phone number. Useful if you have ex's that won't go away, or if you're just paranoid, like me.
Click to expand...
Click to collapse
On some networks, GV outgoing calls (using your GV number as your caller ID number) are counted as call forwarding minutes. They were on T-Mobile. I can't say for sure that they are on VZW because I don't use my VZW account enough (I just pay the bill )
Sent from my Nexus S using xda premium
Babydoll25 said:
On some networks, GV outgoing calls (using your GV number as your caller ID number) are counted as call forwarding minutes. They were on T-Mobile. I can't say for sure that they are on VZW because I don't use my VZW account enough (I just pay the bill )
Click to expand...
Click to collapse
I don't think Big Red distinguishes those minutes from regular airtime minutes. I've made GV calls and seen the minutes show up as calls to my GV number.
lol we completely derailed the **** out of this thread ;D
but whatever, it must've just been a glitch..hasn't done it since!
jayochs said:
lol we completely derailed the **** out of this thread ;D
but whatever, it must've just been a glitch..hasn't done it since!
Click to expand...
Click to collapse
Sorry jayochs! I blame jbhooh or whatever his name is, he brought it up.
punman said:
blah blah blah...
You can port your existing number, but I believe you'll need to pay the ETF as you're basically cancelling service on that line through Verizon. Probably not a good idea. If you don't port, you must associate the GV number with an existing phone number (probably your current mobile number.)
yackety yack...
You can use your GV number for SMS (not MMS, yet!) You can either have SMS to your existing number forwarded to your GV number, or the other way around, if you prefer. You can even have SMS to your GV number sent to an email address. You read/send SMS via the Google Voice app which is available on the Market. Yes, it is a different app and not the standard Messages app. You also get your voicemails through that app.
blah blah blah...
Click to expand...
Click to collapse
j/k with the blahs and the yackety
Figured I didn't need to quote the whole thing but it was very useful info.
So yeah, I'm worried about ETF and not having to change my number with all my friends etc...
I'm kind of interested in the voicemail aspects but mostly I'm hoping to save the $20/mo. for texting. It really irks me that any carrier charges for text messages. So if I keep my number with Verizon I would still incur message charges through them, right?
Too bad I didn't know about this before, I could have ported my real number to google voice before I switched to Verizon from AT&T. Seems weird that they tie it to the number and not that I'm still keeping the line active. I'm going to confirm that with them.
google voice callback- not the most convenient method, but free calls. I use it when I get too close to overage.
feralicious said:
j/k with the blahs and the yackety
Click to expand...
Click to collapse
I like words. I use too many of them, often.
punman said:
I like words. I use too many of them, often.
Click to expand...
Click to collapse
I like your words.
Sent from my ADR6425LVW using Tapatalk
really annoying, i'm STILL getting issues where 3g will NOT kick in when wifi is on, to recieve or send. it's pissing me off now; this is JUST how the roms acted on the increidble. wtf?

SOLUTION: Sprint SMS Not Working

I recently had a problem where my htc Evo 4G LTE on the Sprint network. I'm posting this here because the Service Rep told me they were seeing a lot of issues like this lately, and I couldn't find anywhere else where this problem had been solved online.
Symptoms:
Phone would not send or receive text messages
Phone would not receive MMS messages
Phone would not generate any error on sending MMS messages, but message would never be received
Calls and data would function as normal
If number is Google Voice integrated, Voice would not receive text messages either.
Solution:
Find an old phone
Write down the MEID of both phones
Find a third phone to use to call Sprint (since you'll be activating/deactivating the other phones throughout the call), and know your account PIN/be able to verify your account
Call Sprint Customer Support (888-211-4727), and punch the appropriate numbers until you are talking to someone
Have them switch your number to the old phone's MEID. Make sure the old phone is activated.
Have them switch your number back to the new phone's MEID. Make sure the new phone is activated.
Texting should be working on your new phone again.
Notes: The old phone may not be necessary. It may be enough for the Sprint Service Rep to deactivate your phone and then reactivate it. But I figured I would write out the EXACT method that solved the problem for me, since I am positive that this method has worked at least once. I have neither the means nor the desire to recreate the problem, so I will have to leave testing of other methods to the next person that experiences this problem.
More information (including a more detailed retelling of how my phone was fixed) can be found in This Thread. (Yes, parts of this post are copy/pasted from the linked thread. Sue me.)
Anyway, I hope this saves someone some trouble (and if it does, feel free to hit the thanks button).

[Q] Google Voice Functionality with 2 Cell Phone Numbers

Hey guys, I'll be getting a company phone this week and am deciding whether to transfer my number and incur a termination fee or just use Google Voice until my contract expires.
I have been using Google Voice with the Sprint number integration and I have forgotten how exactly texts work with a Google Voice number.
I'd like to use my company phone as my only phone and not have to give out a new number to friends & family. I know I would still be able to receive calls and text to the old number on the new phone, but would I be able to send calls and texts from the old number on the new phone? Would I need to use the hangouts app to accomplish this? Or would the normal messaging app suffice?
Anyone?

Advanced Calling (HD) & Google Voice

Has anyone managed to get these two to work together?
I activated Advanced Calling a few weeks back. Little did I know my voicemail was no longer working since then and was just giving a busy signal. I've spent several hours now getting it back to working order, but the only way was to disable Advanced Calling. Apparently call forwarding does not work when Advanced Calling is on. I've seen people with other types of phones on forums talking about similar issues with no resolution. Anyone know how to get these two working?
Just as a side note to anyone who was stuck like I was - If you activated Advanced Calling, the only way to get call forwarding to work again is to go to Verizon's webpage and turn off Advanced Calling for your phone through the webpage. Turning it off on the phone alone does not work.
Running Google voice and HD calling, had to redo the Google voice activation on the phone, but that was all. Just got a google voicemail this morning, used the HD calling last night.
pfd278 said:
Running Google voice and HD calling, had to redo the Google voice activation on the phone, but that was all. Just got a google voicemail this morning, used the HD calling last night.
Click to expand...
Click to collapse
Must be isolated cases then. I can't get it working, nor ANY call forwarding to work (even tried other numbers that I own) with HD on. Just get a busy signal instead of it forwarded. Hate to have to call Verizon since I'll have to unroot just to call them.
I'm having similar issues since i enabled HD calling. I had to re-do the *71(voice mail number), *90(voice mail number), *92(voice mail number) to forward busy and unanswered calls. It would seem that google voice isn't accepting the forwarded port from verzion as my number. My verzion number is registered in google but google doesn't think my number is calling, so it doesn't allow me into voicemail.

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