picked up my phone earlier this afternoon, (preorder 32gb) 1st im told that my wireless hdmi will arrive at a later date, when i open up my box once im home i see that the top speaker grill did not adhere properly. only half of it is sitting right (camera side) but the half with the sensors is floating ever-so slightly. i am in love with the phone but this is really bothering me. i can clearly see the red adhesive and some is even on the side of the phone. after a quick phone call to at&t i was told i can go back to the store i which i pre-ordered and recieve a new phone.
picture with the headphone port shows a normal adhered corner and the other shows the gap on the grill
Has anyone else had a problem like this?
so take it back get it replaced
ofcourseimnaked said:
picked up my phone earlier this afternoon, (preorder 32gb) 1st im told that my wireless hdmi will arrive at a later date, when i open up my box once im home i see that the top speaker grill did not adhere properly. only half of it is sitting right (camera side) but the half with the sensors is floating ever-so slightly. i am in love with the phone but this is really bothering me. i can clearly see the red adhesive and some is even on the side of the phone. after a quick phone call to at&t i was told i can go back to the store i which i pre-ordered and recieve a new phone.
picture with the headphone port shows a normal adhered corner and the other shows the gap on the grill
Has anyone else had a problem like this?
Click to expand...
Click to collapse
Very similar to mine but not quite as bad as what your pic shows. I decided not do anything because it is purely a cosmetic issue and you have to look really hard on mine to see it plus all my parts are aligned spot on so everything is flush with no over hang. If I had yours I would take it back to the store and demand another 32 GB asap. They should have em. 64 GB will take some time to reach stores so I may decide later to exchange.
You have a one year warranty so you could wait too. Remember iPhone 5 had similar quality issues at launch.
Lol, I'm just waiting for mine to come in. I presume I will get one that has a perfect body, but a dead pixel or two, I will then return it for one with a flawless screen, but screwed up body, and then be forced to live with it.
I went to a store to buy mine and made them open the box before I took it
Sent from my M7 using Tapatalk 2
ofcourseimnaked said:
picked up my phone earlier this afternoon, (preorder 32gb) 1st im told that my wireless hdmi will arrive at a later date, when i open up my box once im home i see that the top speaker grill did not adhere properly. only half of it is sitting right (camera side) but the half with the sensors is floating ever-so slightly. i am in love with the phone but this is really bothering me. i can clearly see the red adhesive and some is even on the side of the phone. after a quick phone call to at&t i was told i can go back to the store i which i pre-ordered and recieve a new phone.
picture with the headphone port shows a normal adhered corner and the other shows the gap on the grill
Has anyone else had a problem like this?
Click to expand...
Click to collapse
mine has a very slight gap, similar to yours on the right side, except mine is more uniform. I think it's the fact that it's glued on. personally I'm not worried, but yeah if it bothers you go demand another one. they promised you zero gap construction, if you don't thin theyve met that promise you go back till you get one that does bro.
Guys, anyone has dead pixels on their Ones? Got them on two of mine....any idea how many considered defective by HTCs standards?
Sent from my HTC One X+ using Tapatalk 2
I called AT&T and they told me to go to my nearest store and they would replace it, even if it were a minor cosmetic defect it would still worry me. Even the slightest bit of water could go in through a gap like that and damage anything or even worse activate a water strip forcing you to go through Insurance for such a new phone. They were pleasant and accommodating over the phone, I'm glad it was an easy fix.....
Now I'm just sitting here staring at the phone, it makes no sense to do anything software wise to it because I'm going to return it in the morning..... No fun for me today
Dottcent said:
Guys, anyone has dead pixels on their Ones? Got them on two of mine....any idea how many considered defective by HTCs standards?
Click to expand...
Click to collapse
Not sure about HTC but AT&T will exchange it for you..
Dead pixels is a definite return in my book.
Wow!!I was wondering it's only me or a wide spred issue. Now I know it's not just me. My phone looks perfect at the top but the bottom has imperfections. There is a very slight gap and I can feel the ups and downs when I move my finger around the edges. I think I should go to AT&T sore and see if the replace it.
Dottcent said:
Guys, anyone has dead pixels on their Ones? Got them on two of mine....any idea how many considered defective by HTCs standards?
Sent from my HTC One X+ using Tapatalk 2
Click to expand...
Click to collapse
I had the same issue with mine, and the store manager said he would only exchange it if it had three dead pixals. The phone had about five dead pixals but in two different clusters which made it seem like only two pixals, due to the high dpi. The store manager than called att and asked what he should do because he was only able to see two dead spots/pixals. They probably told him it was up to him and that the defective pixals should be clearly seen with the naked eye. He refused to exchange it because he felt uncomfortable not being able to see more than two dead spots/pixals. I tried a different store with much success. Probably because the store manager was so understanding of the issue.
I went to the store and replaced mine. The first one they showed me has the same issue (uneven flow of construction with the bottom speaker top) and pulled another one which still suffers with similar issue but not that evident. I took the second one and left. It looks like the bottom part of the phone is little complex and very wide spread build issue with these phones.
rajbsn said:
I went to the store and replaced mine. The first one they showed me has the same issue (uneven flow of construction with the bottom speaker top) and pulled another one which still suffers with similar issue but not that evident. I took the second one and left. It looks like the bottom part of the phone is little complex and very wide spread build issue with these phones.
Click to expand...
Click to collapse
I've looked at many phones. I have yet to seen one without the small gap. It seems that only some have smaller gaps than others. But make sure your speaker grills are at least align correctly.
Sent from my HTC One using Tapatalk 2
Dreadsteel said:
I've looked at many phones. I have yet to seen one without the small gap. It seems that only some have smaller gaps than others. But make sure your speaker grills are at least align correctly.
Sent from my HTC One using Tapatalk 2
Click to expand...
Click to collapse
Their Display phone was perfect. It looks like they are displaying Apples and selling Oranges.
hey i was finally able to recieve a new phone, i walked into my local at&t and spoke to a rep. i was reffered to the assitant manager who looked at his own phone and refused me a replacement phone. i pressed him and gave my phone to the store manager who only agreed to give me a new unit once she saw the red adhesive showing on my top speaker grill. i went and looked at every display model they had, bottom grill on the phone shows a miniscule gap towards the center of the device. speaker grill on top also shows a gap that is more prominent towards the ir blaster. Not sure if this is normal but i will try to visit other locations even a sprint or t-mobile store and look at the build quality on their versions and take pictures to compare. im not too sure of why something like this should happen, but my 1st guess would be an unlevel surface underneath most likely from the injected plastic... i really hope it isnt, such a beautiful phone. something like this should not have a rushed manufacturing process.
About the gap, I got 3 Ones from Att and they all got tiny gaps, but seem to be glued tight, but I mostly looked at uneven speaker grills and screen, since all had some!
Ps, Double Dip is lovely case, got one with the purchase
Every single One we have sold at my store has has zero gap. I've made it a point to look at each one.
Sent from my HTC One X using xda premium
CraigP17 said:
Every single One we have sold at my store has has zero gap. I've made it a point to look at each one.
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
I just got my "baby" yesterday. And with trying to entertain a 1 year old with a slight head cold, plus do all the data transfers from my One X+ to this one, I never thought to actually look the thing over. But I'll be darned, after reading the first few posts just now, I took my case off and yep, there is an ever so slight defect as well. Their not gaps..but a slight "wavelike" unevenness all around. I have very sensitive tactile sensations in my fingers, so i can feel roughness on certain spots. Trying not to let it bother me, but my neuroticism is trying to kick in.
davidper said:
I had the same issue with mine, and the store manager said he would only exchange it if it had three dead pixals. The phone had about five dead pixals but in two different clusters which made it seem like only two pixals, due to the high dpi. The store manager than called att and asked what he should do because he was only able to see two dead spots/pixals. They probably told him it was up to him and that the defective pixals should be clearly seen with the naked eye. He refused to exchange it because he felt uncomfortable not being able to see more than two dead spots/pixals. I tried a different store with much success. Probably because the store manager was so understanding of the issue.
Click to expand...
Click to collapse
Really, they refused you an exchange? When I had my Optimus G, they exchanged it for me because it got too hot. If you get a new device and it has dead pixels, they should not be able to refuse service. Dead Pixels should not be a standard.
rajbsn said:
Wow!!I was wondering it's only me or a wide spred issue. Now I know it's not just me. My phone looks perfect at the top but the bottom has imperfections. There is a very slight gap and I can feel the ups and downs when I move my finger around the edges. I think I should go to AT&T sore and see if the replace it.
Click to expand...
Click to collapse
Mine is fine, I don't think this is WIDESPREAD issue.
Related
Unfortunately my OCD kicked in and I returned my first EVO LTE as it had peace of dust under the screen and slight light leakage at the bottom. Other than that my screen never had any flex or ripple issues and I am regretting that I took it in for an exchange!! My 1st exchange unit had a pixel that was stuck in the on position and had seriously bad LCD ripple effect. Took that back to a different Best Buy and the second exchange also has this same LCD ripple effect. It is most noticeable on black screens if you lightly press around the sides like you are scrolling up and down a web page. It can also be scene on the home screen. There are several videos of a One X having this issue. Example: http://www.youtube.com/watch?v=1DmLNSiNT24
My question is, how many people have this issue? I am crossing my finger and hoping I can get a unit again that doesn't as I truely am pleased with the other aspects of this phone and can deal with the other small little hickups of a new product launch.
I have none of this.
my OG Evo had this after I replaced the digitizer. i assumed i did something wrong since the one before it did not. no issues on my lte
Limited sample of responses so far, but seems to be looking more positive than I expected it to be!
Maybe I have a better chance of my next replacement not having this issue than I thought! I hope it was just a bad batch for this area and the next shipment will be better!
Had same ripple issues
Hi..well I got my evo lte on a pre order. I ve had all the evos thru the last couple years and the LTE is a very good phone. I noticed the exact same thing,when I would gently push or tap on the screen it would have clothes of light that we're very bad,and on black screens that was even worse. I called sprint and they told me to go to a store to exchange it. I went to the store and the manager was awesome we sat down and he brought out 5 brand new EVO LTE s for us to try. At his amazement they all were as bad if not worse then mine on the ripple effect. I have a galaxy 2 touch and when we pushed on that screen no matter how hard it showed no signs of light bleeding or rippling at all. He didn't know what to tell me but did they say the screen on the htc should not do that at all and it might be a bad batch. To me it seemd the glass on the LCD screen didn't bond well with the glue they used,and when you pushed or tapped it would go down into the LCD screen. I know when you push directly on a LCD tv,computer screen it will give you the same similar effect. I called sprint and told them I was returning the phone and the lady in the return department told me she has had a few calls about people wanting to return the phone because of this issue. I really like the LTE,but couldn't put up with the screen issues. I am going to wait till the galaxy 3 comes out and also by then check out the EVO lte again to see if the problem has been fixed.
Sigh first off mine does this but I have to apply more force then is needed for the phone to register the touch. Second off WHY are you pushing with any kind of pressure to even do that? Now if you're just touching the LCD and it is doing this I understand. Also even in the vid it looks like more force is being applied as needed but not as much as I have to apply? That being said if you think sgsiii will be better well it will cause it doesn't use a LCD lolol.
Edit I think this is to have gorilla glass 2 which is thinner so chances of this happening are going to be common I'd assum of you push down on the screens lol.
Sent from my EVO using xda premium
ckoadiyn said:
Sigh first off mine does this but I have to apply more force then is needed for the phone to register the touch. Second off WHY are you pushing with any kind of pressure to even do that? Now if you're just touching the LCD and it is doing this I understand. Also even in the vid it looks like more force is being applied as needed but not as much as I have to apply? That being said if you think sgsiii will be better well it will cause it doesn't use a LCD lolol.
Edit I think this is to have gorilla glass 2 which is thinner so chances of this happening are going to be common I'd assum of you push down on the screens lol.
Sent from my EVO using xda premium
Click to expand...
Click to collapse
From my experience I am not applying any more pressure than I would use normally. That is the only reason I noticed it. I was typing in my numerical pass code on a black screen and saw the ripples. I then did further investigation. The video might not be the best reproduction of how you get the problem under normal use, but it does show what the problem looks like. My first phone I actually used more pressure on trying to figure out what the dust spot was and never had this issue occur so had no clue what I would run into with an exchange. This is a production issue on some LTE's and One X's. The below comment was posted in an article on the One X in April. I just think some phones are much more noticeable than others and who knows what this issue will turn into over the life of the phone.
Source: TechnoBuffalo
"Three separate models provided by HTC, and one by network Three, produced the issue, CNET UK said, meaning it may potentially be widespread. However, Daniel Hundt, creative director at One & Co., HTC’s design consultancy, said the company would never “let that ship.” Hundt added, “maybe this is not a shipping build,” referring to a unit CNET UK writer Natasha Lomas demonstrated the issue with.
TechnoBuffalo’s own Jon Rettinger and Todd Hasleton didn’t notice the issue when reviewing the One X, and chances are good the average user won’t either. The device really is one of the most beautiful phones out there. It also provided the best Android experience we’ve had yet, so this “screen flex flaw” issue shouldn’t deter folks from picking the device up. Still, we reached out to HTC for comment, and will update as soon as we hear back"
http://www.technobuffalo.com/companies/htc/htc-one-x-may-be-plagued-by-minor-screen-flex-flaw-issue/
This is not something that will push me to an S3 though!
Ok well then that's a diff story and I'm wondering if it due to the glue not curing by the time it got to you... Or a lack of glue. Since the glue has apparently been a problem this time around for HTC lol. And glad to know you won't defect to the sgsiii. The one thing I don't understand is why Samsung uses the gn as a beta for their sgs line. Same screen on gn and sgsiii but its to be slightly better.(only cause they used the gn as a test)
Sent from my EVO using xda premium
ckoadiyn said:
Ok well then that's a diff story and I'm wondering if it due to the glue not curing by the time it got to you... Or a lack of glue. Since the glue has apparently been a problem this time around for HTC lol. And glad to know you won't defect to the sgsiii. The one thing I don't understand is why Samsung uses the gn as a beta for their sgs line. Same screen on gn and sgsiii but its to be slightly better.(only cause they used the gn as a test)
Sent from my EVO using xda premium
Click to expand...
Click to collapse
Yep, glue on this current phone has the screen slowly getting white. Started out kind of yellow and now most of it is white with the bottom section still a little yellow. Going to give it till Friday to see if anything improves and if not I will test out the new shipment at Best Buy and try my hand at another exchange.
Update:
Went back to Best Buy and we opened up and looked at 5 different phones and EVERY single one of them had this issue. Some worse than others, but it was still apparent.
Not giving up though, trying a different store today to see how that works. I know my very first phone did NOT have this issue, just had a small speck of dust and slight light leakage..... I SOOO wish I had that phone back! Should have never returned it.
Update on my OCD - LCD Flex Issue:
5 Different Best Buys in two different states. Every phone I have tested had this issue to some extent (18 different phones tested). Some worse than others. I now believe my original phone had the issue, but was just less noticeable. Also, the screens normally do start out with more of a yellow tint from the glue. This mostly goes away after a few days of high brightness use, but sometimes a slight yellow band at the bottom remains. I think HTC doubled up the glue to help with the light leakage issues they are known for in the past.
Current phone has white balance closer to a pure white than a light yellow. (no yellow band at bottom either. This screen still has the flex issue but needs medium/medium heavy pressure to see on a black screen. I should never have to press that hard on anything to ever notice it. I am almost perfectly happy now, only bad thing is it does have one stuck pixel at the top of the screen (can't be seen on Pink, Red, Blue or Black, but is apparent on Yellow, Light Blue, Green, White and Gray). Would have never noticed it without the dead pixel test. I would rather have that than have it sensitive to the flex issue and any yellow tint to my white screen.
So, if you have not noticed the flex issue, then DO NOT look for it or try to reproduce it. You will most likely find it. Not a show stopper and should not be reproduced under normal use (Except for the few bad eggs that are really sensitive).
Hi all, newbie here
Just received my shiny new S3 this morning and it's beautiful - haven't had a chance to power it up yet.
Thing is, I'm a complete OCD freak when it comes to my gadgets, and I've noticed that on each of the four corners of my handset (on the bezel) there are small lines that appear to be joinery spots, but I'm not quite sure. At first I thought it was a crack but then realised that there are small lines on each corner, which leads me to believe it is joinery and not cracks. The lines are not that visible but if you focus you can spot them.
Sorry to be so OCD but can anyone else confirm this?
Thank you
Yep, mine has the same. Never noticed before.
You b*****d!!! I have noticed it now!!!
I too have OCD........
johnboywilson said:
You b*****d!!! I have noticed it now!!!
I too have OCD........
Click to expand...
Click to collapse
Haha I am sorry! We can all suffer with our joinery spots together haha
me too, think of it as the design
Probly moulding marks
i noticed em on mine as soon as i got the phone! and i dont have OCD ! LOL.
crappy manufacturing process if you ask me! they could could have moulded it in one piece! should have been made out of metal... the bezel at least!
itoYo said:
i noticed em on mine as soon as i got the phone! and i dont have OCD ! LOL.
crappy manufacturing process if you ask me! they could could have moulded it in one piece! should have been made out of metal... the bezel at least!
Click to expand...
Click to collapse
Saw it right from the moment of unpacking, too... and I don't have OCD neither.
But that barely visible and after a few days with the handset, I'm actually glad it's plastic and not metal... It's softer, warmer, and it will actually absorb shocks better, effectively protecting the screen a tad more. And it's moulded in one piece...Only the mould was not in one piece itself
I noticed mine today which led me here. Thing is i saw a post on the net and the guy had one just below home button and cpw changed the phone for him.
Same lines are on the Galaxy Nexus. I never saw them but my friend dropped his phone and thought he cracked it in those 4 spots. Then he asked me to check mine and sure enough, they were there.
Mine too...............
I have also seen those 4 hair line cracks/joints around all corners on my white S3 this morning. Because I already requested for return and refund from eXpansys-usa.com. so before sending then I want to confirm it, Is it normal?. otherwise they will laugh on me.:silly:
I think the 4 corners are normal, but the other random spots aren't. I ordered mine from Expansys-usa.com too. I don't have the random spots, but do have the 4 corners and they aren't like the one in the picture. They are hard to see unless you look for them. Like it's how the phone is put together.
b-eock said:
I think the 4 corners are normal, but the other random spots aren't. I ordered mine from Expansys-usa.com too. I don't have the random spots, but do have the 4 corners and they aren't like the one in the picture. They are hard to see unless you look for them. Like it's how the phone is put together.
Click to expand...
Click to collapse
Thanks Buddy...
Cracks in Plastic around edge on my Galaxy S3
I noticed a crack near where I plug the charger into the phone. At first I thought it was a seam where the plastic came together so I didn't worry about it. Now I have noticed that the phone has developed several small cracks around the edge (near the volume rocker and at the top corner.). I have never dropped it and have always taken care of it.
Today I did a quick search and found that this is a problem others have reported so I gave Sprint a call to find out what could be done. They said to bring it into the closest sprint store which is 70 miles away. The only other option they gave was to call Samsung. So I did.
Samsung said they could repair the phone but they needed to take my credit card info and would charge me if it was due to damage and I wouldn't have my phone for over a week! Needless to say I am beyond frustrated. I am a loyal Samsung customer... Have 2 galaxy s2 phones ( for my kids) a Tab2 and just got the Note 10.1. I am even considering upgrading to the note II when it comes out. I am completely concerned about the quality of plastic that they are using in this phone and am reconsidering my loyalty.
Guess I have to take it back to sprint when I am close to their store to get anything done without having to give a credit card or be phone less for a week! What a pain in the arse! Should I un-root my phone before doing this to avoid the inevitable "warranty" - issue?
Are there others that have noticed these cracks and gotten any resolution from Samsung or their carriers?
Mine has a crack
sav_uk said:
Hi all, newbie here
Just received my shiny new S3 this morning and it's beautiful - haven't had a chance to power it up yet.
Thing is, I'm a complete OCD freak when it comes to my gadgets, and I've noticed that on each of the four corners of my handset (on the bezel) there are small lines that appear to be joinery spots, but I'm not quite sure. At first I thought it was a crack but then realised that there are small lines on each corner, which leads me to believe it is joinery and not cracks. The lines are not that visible but if you focus you can spot them.
Sorry to be so OCD but can anyone else confirm this?
Thank you
Click to expand...
Click to collapse
i was just wandering never dropped the phone so how could it break but i even saw it with a magnifying glass it is surely a crack
gotta complain samsung to use such a cheap quality product
Hi all, I found a defect on my Lumia 920's unibody casing. the top bezel is somewhat loose and it squeaks when the phone is cold and clicks when the phone is warm. I find it very annoying because I like to grab the phone from the top and bottom. here's a video of what I'm talking about:
http://www.youtube.com/watch?v=Vevk0LIlLPo
I already replaced my phone at my Rogers store... you might want to check yours and replace if necessary. I feel the clicking will get ALOT worse in the summer when the weather is hot.
HTCalltheway said:
Hi all, I found a defect on my Lumia 920's unibody casing. the top bezel is somewhat loose and it squeaks when the phone is cold and clicks when the phone is warm.
Click to expand...
Click to collapse
funny you mentioned this, i only just noticed the exact same thing about a week ago....
I had a similar issue with the unibody also.
It make noises when I press between the power and camera button.
I took the phone back to the Nokia Care and after more than a week I went there to have him back but it had the same issue. So I give it back one more time and I'm still waiting....
faeredia said:
funny you mentioned this, i only just noticed the exact same thing about a week ago....
Click to expand...
Click to collapse
digipix said:
I had a similar issue with the unibody also.
It make noises when I press between the power and camera button.
I took the phone back to the Nokia Care and after more than a week I went there to have him back but it had the same issue. So I give it back one more time and I'm still waiting....
Click to expand...
Click to collapse
do you guys all have the black version? I've heard that apparently different colored unibodies also have different stiffness...
also when did you guys buy your phones? build week?
I'm planning on getting a yellow unibody to switch out my black one.. but first I have to guarantee the yellow shell won't make those noises...
thanks for the replies!
I have a very slight click near the top of the phone (but not constantly) and that's it. I have the white version. I won't bother changing it because until I read this thread I can't say I even noticed it.
I got a black one on launch and its quiet. No creaks, squeaks or clicks.
Sent from my RM-820_nam_att_100 using Board Express
I have this effect at right side at the middle and at the top. Won't bother with replacements until it will be getting worse/other defects will appear.
To me it is a minor thing. Also no warranty that new one won't start to click after time.
If you put it in a protector like one should with a 600 dollar phone you won't ever even notice this issue. Plus other than an annoyance it has no affect on the phones function.
mine too
I have a black hong kong version. There's a creak/squeak at the middle left (no button) side. which is little disappointing to me when it's the most expensive phone I bought and build quality was very well reviewed.
Mine does this if I press in the middle of the bottom half of the back. Strange thing is it doesn't always do it, seems a fairly random issue.
Super Chimp said:
Mine does this if I press in the middle of the bottom half of the back. Strange thing is it doesn't always do it, seems a fairly random issue.
Click to expand...
Click to collapse
my old one does different things in different temperature. In freezing temp it's quiet, in room temp it squeaks, after gaming it clicks.
Solarenemy68 said:
If you put it in a protector like one should with a 600 dollar phone you won't ever even notice this issue. Plus other than an annoyance it has no affect on the phones function.
Click to expand...
Click to collapse
Cases and all other protection equipment are extremely annoying, and pretty stupid, too.
Super Chimp said:
Mine does this if I press in the middle of the bottom half of the back. Strange thing is it doesn't always do it, seems a fairly random issue.
Click to expand...
Click to collapse
You know what they say if it does it only when you press on it?:laugh:
HTCalltheway said:
do you guys all have the black version? I've heard that apparently different colored unibodies also have different stiffness...
also when did you guys buy your phones? build week?
I'm planning on getting a yellow unibody to switch out my black one.. but first I have to guarantee the yellow shell won't make those noises...
thanks for the replies!
Click to expand...
Click to collapse
Hello,
I have the yellow version from November last year and I didn't encountered any problem with my phone; I saw a lot of users that have problems and some strange of them but I haven't.
Regards!
Sent from my Lumia 920 using XDA Windows Phone Premium App
I have a red Lumia 920 and I am on my 4th unit because each previous phone has had creaking issues on the body. Now, these haven't been the only issues I have suffered but the others are irrelevant to this thread. It does annoy me. I cringe whenever I picked up the previous phones because of the creaking it would make. It makes the phone feel cheap, and quite frankly it shouldn't and thankfully Nokia agree.
I have had my current phone for a day now and so far no problems have developed so I am hoping for the best.
mine was fine until I dropped it twice in the same day (within about 10 minutes of each other) once on concrete, then for some reason decided to drop it again and it bounced off 3 different objects, since then you can hear a 'click' if I press down on the top of the phone in the centre near the front.
bit miffed as I have a scuffed corner now on an otherwise mint phone, have had it for a good few months tho so the novelty of how shiny and nice it looks has almost worn off
I have the white one, a friend of mine has the black one and has no issues with creaking/clicking on the case, but then he has had a silicon case for it since the day he had it, maybe that's helped?
Well, I have had the phone for 5 days and the squeaking/clicking appeared yesterday. I realized that a part of the body feels "hollow" inside so I proceed to disassembly the unit.
When I take out the cover noticed that in fact there was empty space between the case and the board. I put in some supplement (I had to try with several ones until I found the piece that let me close the phone with no extra effort or excessive pressure). Once I get it right, put the parts toghether again and the squeaking/clicking was gone. Also it doesn't feel hollow like before.
I think is a problem with the material expanding and contracting under different temperatures and because it doesn't have a true anchor to the sides (it goes in and out very easy, no extra seals on the sides). Pretty nasty thing for a High-End device.
PS: My carrier (where I bought the phone) said that it was "normal" and refused to replace the unit. Normal my ass!
Aside from that I'm very much inlove with the 920 and WP8.
Ren7on said:
Well, I have had the phone for 5 days and the squeaking/clicking appeared yesterday. I realized that a part of the body feels "hollow" inside so I proceed to disassembly the unit.
When I take out the cover noticed that in fact there was empty space between the case and the board. I put in some supplement (I had to try with several ones until I found the piece that let me close the phone with no extra effort or excessive pressure). Once I get it right, put the parts toghether again and the squeaking/clicking was gone. Also it doesn't feel hollow like before.
I think is a problem with the material expanding and contracting under different temperatures and because it doesn't have a true anchor to the sides (it goes in and out very easy, no extra seals on the sides). Pretty nasty thing for a High-End device.
PS: My carrier (where I bought the phone) said that it was "normal" and refused to replace the unit. Normal my ass!
Aside from that I'm very much inlove with the 920 and WP8.
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Click to collapse
I hope your supplement is a material that does not generate static electricity. Otherwise your fix may damage the phone beyond repair. Things like paper, cardboard, plastics like bag material that is not treated, cloth, and many others all generate static when in contact with other non conductors like the inside of the phone body. Just a warning from an RMA tech who has seen ESD damage from bad fixes and the customer stuck with a voided warranty.
Solarenemy68 said:
I hope your supplement is a material that does not generate static electricity. Otherwise your fix may damage the phone beyond repair. Things like paper, cardboard, plastics like bag material that is not treated, cloth, and many others all generate static when in contact with other non conductors like the inside of the phone body. Just a warning from an RMA tech who has seen ESD damage from bad fixes and the customer stuck with a voided warranty.
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Click to collapse
Yeah, it was non-conductive material. I sort of a tech guy so I know a little about that. I used something that I commonly use as aislant and vibration cancelling in my PC mods. But thanks very much for the warning anyway. :good:
Following the case, after keep ranting about that flaw with my carrier (and phone vendor) I'm with my second unit now, also yellow. I noticed that the power/lock button is lower that the volume and camera buttons but its not a problem (it is lower compared with the firt unit, if this one was my first surely I was going to think that this was the original design).
I've been looking like a paranoid squizo for other defects but so far, so good.
Pretty lame for a high-end phone and a WP8 flagship. Even if its just a batch. Still,, I freaking love the OS.
Hey all,
I'm just posting to see how many people have noticed HTC's poor quality control for the One. I went through 4 of these before finally giving in and just returning. I visited three different best buys in order to try to find a decent One. I love the phone, the way it looks, the way it sounds. My first phone had crackling coming through the speakers and gaps all around the edges, so I returned that. My second had glue coming out around the sides of the phone and a few stuck pixels. I also want to throw in that none of the One's I saw had the top of the display glass level with the phone. It was always sticking up and my finger would run against it when pulling the notification slide down. My third had a bunch of stuck pixels and I noticed that the screen was slightly yellow. I don't know if that comes from HTC using two different suppliers for their phone displays, but I'd imagine that was the case. Final One had one stuck pixel up top in the status bar. I was okay with that stuck pixel though, it wasn't in a very noticeable area so I decided to let it go. This phone still had crackling coming through the speakers but only on youtube with beats audio turned on. I'm guessing that is just a software issue as all my Ones had experienced that. I went to watch YouTube a few days after I got the phone and during the black loading screen before a video I noticed a few more pixels had become stuck.
I downloaded a pixel test and fixer app and tested with the black screen. My One had developed at least 10 stuck pixels all over the display. I consider that a sign of the display failing. Running the stuck pixel fixer did nothing to help. To say I'm disappointed is an understatement. The One is the nicest, most unique idea for a phone I've ever seen. I really want a good one but I haven't been able to find a single one without issues. At bestbuy for the third one, the mobile specialist even opened their entire stock for me looking at each phone and was flabbergasted by all the issues we were finding with the phones.
So has anyone else had as many issues as I have? My builds were all from mid to late April in their build numbers. I'm just so disappointed, I want the One but am not going to pay for something that I feel isn't up the standards that it should be. I may go with the Galaxy but I just know I'll always be disappointed that I didn't get the One. I've tested the Galaxy, the speakers are obviously worse, the headphone sound isn't as crisp and the screen isn't as nice.
TL; DR: I returned four HTC Ones all due to different issues and am wondering if anyone else has had any of the same issues. I'm not trolling, I'm honestly disappointed.
This topic has been discussed countless times. Do we need another thread?
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martyagt4 said:
Yes. People should know that HTC can not make high quality phones. Gap riddled "gapless" phones. Capacitive buttons that don't work half the time (like the Nexus One.. they didn't learn? wtf..). Too much glue? Glass that isn't flush??
At best this is a $100 phone. Shame on HTC trying to charge for the junk they produce. Flagship phones should be flawless at this price point. Yes, the oddball phone will sneak through QC, but it's ridiculous already.
That being said, the insides are awesome. I absolutely looooove the battery life I get from this phone. Front facing speakers are a no brainer, and I can't believe no one did it yet.
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Were you able to find a phone with no blatant flaws? If so I'm extremely jealous...
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keving9012 said:
Were you able to find a phone with no blatant flaws? If so I'm extremely jealous...
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Click to collapse
Mine was flawless first try
Sent from my HTC One using Tapatalk 2
The top of my phone's screen is not flush with the speaker grill. Not a huge issue. I live with it. I can probably sell this phone used for $400 when the nexus 5 comes out and get that.
Sent from my HTC One using xda premium
my only issue is that the top of the phone there is a gap between the aluminum and the plastic, gapless my a$$ still love the phone though, came from iPhone 5, had iPhone since day 1
Yea I bought a black 32gb last week and it's literally flawless. Zero gaps and no dead pixels.
Sent from my HTC One using xda app-developers app
Mine has been flawless
Mines flawless. Instead of hollering about it on a forum I would take it back to att and have a Congo line of new ones and check every one of them till I see one I like
Sent from my HTC One using xda premium
paniro187 said:
Mines flawless. Instead of hollering about it on a forum I would take it back to att and have a Congo line of new ones and check every one of them till I see one I like
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
Mines flawless also.No gaps or dead pixels
Do you guys know the odds of getting 4 bad ones in a row are.
Not,saying it didnt happen, but, the stars wouldve had to align against you , to recieve 4 bad phones in a row,
Mine is excellent except for the left side glass isn't as flush as the right. I only notice it once in a while when dragging from the top so I can live with it.
Im curious,
After the 4 bad Ones, did you end up with a new phone
keving9012 said:
Hey all,
I'm just posting to see how many people have noticed HTC's poor quality control for the One. I went through 4 of these before finally giving in and just returning. I visited three different best buys in order to try to find a decent One. I love the phone, the way it looks, the way it sounds. My first phone had crackling coming through the speakers and gaps all around the edges, so I returned that. My second had glue coming out around the sides of the phone and a few stuck pixels. I also want to throw in that none of the One's I saw had the top of the display glass level with the phone. It was always sticking up and my finger would run against it when pulling the notification slide down. My third had a bunch of stuck pixels and I noticed that the screen was slightly yellow. I don't know if that comes from HTC using two different suppliers for their phone displays, but I'd imagine that was the case. Final One had one stuck pixel up top in the status bar. I was okay with that stuck pixel though, it wasn't in a very noticeable area so I decided to let it go. This phone still had crackling coming through the speakers but only on youtube with beats audio turned on. I'm guessing that is just a software issue as all my Ones had experienced that. I went to watch YouTube a few days after I got the phone and during the black loading screen before a video I noticed a few more pixels had become stuck.
I downloaded a pixel test and fixer app and tested with the black screen. My One had developed at least 10 stuck pixels all over the display. I consider that a sign of the display failing. Running the stuck pixel fixer did nothing to help. To say I'm disappointed is an understatement. The One is the nicest, most unique idea for a phone I've ever seen. I really want a good one but I haven't been able to find a single one without issues. At bestbuy for the third one, the mobile specialist even opened their entire stock for me looking at each phone and was flabbergasted by all the issues we were finding with the phones.
So has anyone else had as many issues as I have? My builds were all from mid to late April in their build numbers. I'm just so disappointed, I want the One but am not going to pay for something that I feel isn't up the standards that it should be. I may go with the Galaxy but I just know I'll always be disappointed that I didn't get the One. I've tested the Galaxy, the speakers are obviously worse, the headphone sound isn't as crisp and the screen isn't as nice.
TL; DR: I returned four HTC Ones all due to different issues and am wondering if anyone else has had any of the same issues. I'm not trolling, I'm honestly disappointed.
Click to expand...
Click to collapse
First one no wc issues
Sent from my HTC One using Tapatalk 2
randalltroy said:
Im curious,
After the 4 bad Ones, did you end up with a new phone
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Click to collapse
I seriously think the stars did align against me with that phone. I just read on the forum that the black version isn't seeing as many defects as the silver? Does anyone know if this is true? I originally purchased the phone from Best Buy and they did bring out every silver One they had and the sales rep and I did find defects with all except one. That one had the stuck pixel that turned into more. So I ended up returning and going to AT&T yesterday. I asked them about the one and said I've been having problems with the quality on my last few. They said unfortunately they would only be able to open one for me and I would only be able to exchange it once if there were problems. That line kind of sounded like BS to me, especially since I saw a woman come in with a smashed iPhone and no insurance she got earlier that day that they were willing to commit insurance fraud for...So I ended up getting the S4 for now. I still think the one is a better phone and I know I'm going to regret not getting it. If the issue is truly more with the silver version I'd gladly pay the restocking fee to exchange for the One.
What really bums me out is that I wasn't even going to upgrade my phone until I saw the One. I had the S3 and was ok with it, other than my battery life being garbage. When I saw the one and started messing around with it I loved it so I got it. Then the issues came and now I have the S4, which is a good phone. Its just not very different from the S3. My girlfriend actually picked up the S3 and handed it to me as we were going to bed last night thinking it was my new phone.
Sounds like OP is trolling.
4 defective phones?
You must be looking for problems. 4 straight screens with dead pixels?
Pics, or it didn't happen.
That is to bad
We have both the HTC one and a galaxy s4 in our household.we just switched to At&t from T-Mobile, she actually started out on s3, which died after 3 days
My wife now has the s4, and I have the One, she wishes she had got one instead.
So I have got to use both pretty extensively, and I greatly prefer the One over the S4.
Sent from my HTC One using XDA Premium HD app
I'm pretty sure you're getting screwed because exchanges are usually refurbs that haven't actually been fixed to eliminate defects
You're just getting other people's defective devices.
I've done hours of research on multiple forums. Most of the issues seem to center around gaps around the screen and dead pixels. I want to believe that the reason I am seeing that almost nobody has a greatly built phone, without any problems, is because everyone is posting and complaining in the "build quality issue" threads.
I bought the S4 on launch day and loved it. Albeit the squeaky/creeking back of the phone, and the "cheap" feel. However, I did break the screen and will be getting a full refund from squaretade (lovely company, wasn't expecting that.)
I had the HTC One X before my S4 and absolutely loved it. I'd really love to pick up a 64gb Black One instead of going back to the S4, but with all of these complaints I'm not sure if I should. I'm pretty certain that I could inspect the phone in the AT&T or Best Buy store before purchasing it, but I don't want to come off as a **** and make them open five phones to find one that is perfect. I will be purchasing it off contract, at around $700, so I cant seem to justify buying one if it isn't perfect. I'm quite OCD and I just wouldn't be okay with that.
So my question is this: Does anyone actually have a perfect One? And if so, what color-size-and purchase date?
Thank you for your time
im about to be on my fifth HTC One and havent gotten a "perfect" one yet .... im pretty aware of how to put the device through a detailed test to check out its battery, screen for dead pixels, speaker sound issues, gaps, vibrate motor, camera lens failure and rattling, squeaks and creaks on the device dude to flex, scratches. the quality control on the HTC One is pretty despicable ... so upset I traded away my Apple iPhone 5
I think mind is about as perfect as they come. Silver 32gb and I got it a few weeks ago
Sent from my HTC One using Tapatalk 4 Beta
By as perfect as the come, what is wrong?
I think I can fall into this catagory...ive had my phone since 5/1 and ive tried my best to find some of these issues that ive read about....
The lines are just perfect...no gaps and no meet points are uneven. Ive also used the dead pixel finder apps and nothing there either...from any viewing angle.
I believe most of the issues ive read about tend to lean towards the international models...but ive seen them on this forum also. At the end of the day "most" units are probably near perfect...but there will always be a few that aren't.
Purchased: 5/1/2013
Silver
32GB
I cannot find any flaws in mine. Bought a couple of weeks ago at the AT&T store straight - first phone out of the box. No gaps, no dead pixels. 32gb black edition. Loving it!
Sent from my HTC One using xda app-developers app
Not a single complaint
I have the silver 64G version and I've had none of the issues about which people have been complaining. No dead pixels, no fast-draining battery (I only have to charge every other overnight and I can get three full days with Power Saver enabled, unless I watch a TV show or movie, Navigate for a while, or have the screen on for an extended period for any other reason), no backlight bleeding through any screen "gaps", no camera issues, no lagginess, etc.. Everything works, looks, and fits exactly right. It's the first of four Android phones I've owned that I don't feel I have to root or overclock, and it works perfectly with stock everything.
I see that there are some people with some legitimate issues with various aspects of their Ones, and I understand their frustrations. A dead pixel is a dead pixel and there's no getting around that. But I also see a number of very vocal people who seem to be looking for problems where there are none. If you* see a slightly brighter shade of backlight at the very top of the screen where the glass meets the aluminum when you hold your phone at an extreme angle and squeeze the sides really hard, that's not a manufacturing defect -- that's you doing your job as an RM for some competitor, being a nitpicking primadona, or just a troll.
* of course, "you" is not you specifically, OP, but the generic "somebody"
xsaqzw said:
I've done hours of research on multiple forums. Most of the issues seem to center around gaps around the screen and dead pixels. I want to believe that the reason I am seeing that almost nobody has a greatly built phone, without any problems, is because everyone is posting and complaining in the "build quality issue" threads.
I bought the S4 on launch day and loved it. Albeit the squeaky/creeking back of the phone, and the "cheap" feel. However, I did break the screen and will be getting a full refund from squaretade (lovely company, wasn't expecting that.)
I had the HTC One X before my S4 and absolutely loved it. I'd really love to pick up a 64gb Black One instead of going back to the S4, but with all of these complaints I'm not sure if I should. I'm pretty certain that I could inspect the phone in the AT&T or Best Buy store before purchasing it, but I don't want to come off as a **** and make them open five phones to find one that is perfect. I will be purchasing it off contract, at around $700, so I cant seem to justify buying one if it isn't perfect. I'm quite OCD and I just wouldn't be okay with that.
So my question is this: Does anyone actually have a perfect One? And if so, what color-size-and purchase date?
Thank you for your time
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Click to collapse
Yup, i have one.Silver 32gb
Got it on release day, no gaps, glass is flush, no dead pixels, and my boss has the phone too, black 32 gb, he bought his after playing with mine, hes on Tmo.His black is perfect also
Nothing is wrong but some people might nitpick. I've noticed nothing
Sent from my HTC One using Tapatalk 4 Beta
Mine was purchased straight from HTC and its great. It's just as good as my wife's iPhone or my friends GS4. I don't see any issues with it at all.
Sent from my HTC One using Tapatalk 4 Beta
Thank you for all of the positive feedback everyone!!! I'm still going to make sure the at&t rep will let me take a good look over it, but I think I've made my decision.
Side note:; Are there any de-sense roms yet? Not that I don't like sense.. I loved it on my One X
xsaqzw said:
Thank you for all of the positive feedback everyone!!! I'm still going to make sure the at&t rep will let me take a good look over it, but I think I've made my decision.
Side note:; Are there any de-sense roms yet? Not that I don't like sense.. I loved it on my One X
Click to expand...
Click to collapse
Google is your friend. Or since you're already on XDA you might as well check out the Original Android development section.
Oh, and same goes for me. My One appears to be FINE to me. No dead pixels, no body issues, etc. I recently cracked the LCD so I sent it in to HTC for repair and hopefully they don't mess anything up to take away from that 'perfection'.
I have some very small issues with mine if I was nitpicking, like the slightest of unevenness between the screen/speaker grills. Also a small gap in the top left corner (extremely small). But don't affect usage in any way and I can only tell if I closely examine. My previous one had dead pixels which annoyed me - so I exchanged it. But nothing worth exchanging here, IMO.
badams1 said:
I think I can fall into this catagory...ive had my phone since 5/1 and ive tried my best to find some of these issues that ive read about....
The lines are just perfect...no gaps and no meet points are uneven. Ive also used the dead pixel finder apps and nothing there either...from any viewing angle.
I believe most of the issues ive read about tend to lean towards the international models...but ive seen them on this forum also. At the end of the day "most" units are probably near perfect...but there will always be a few that aren't.
Purchased: 5/1/2013
Silver
32GB
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Click to collapse
I'm with you and have a 32gb silver with zero issues. My g/f has a 64GB silver with no issues either.
No issues here
No dead pixels, battery lasts the day or more depending on usage, no fit issues that I can see, no random reboots or anything. Really like the device. :good:
Cosmetically, my phone is flawless no gaps lifts or anything. Screen is perfect no dead/stuck pixels and couldn't be happier with it. I know some have knocked the durability of the one but I've been caseless for 2 weeks and not even a single grain of chipping on the black finish.
I have a perfect one
I'm not that happy with the build quality on mine as I expected more from "ZeroGap and Unibody". I come from Galaxy Note N7000, and I was really expecting Apple quality.
Mine is not that bad as some photo's of others complaining, but my upper speaker grill is lower than the screen, so when I swipe from the top, I can feel the sharp edge of the screen. The bottom speaker grill is on the same level as the screen so no bumps there.
Next, there's a thin black plastic that wraps around the screen. On the left upper corner, this black plastic is partially stuck inside and partially sticking out more than the other sides. It was annoying me until I wrapped around a case that covers them. I had a Nokia 920 which also has this kind of black thin plastic, and the N920 had a perfect black strip around the screen. Nokia can do it, why can't HTC do it?
Going to the camera (major deciding factor for me), sometimes the photo looks really blurry on 1/3 of the left and right (landscape mode) while it's perfectly sharp in the center. This is because optical image stabilization over-reacts and blurs the image. This doesn't happen all the time, but it happens enough times that it bothers me. Also when taking pictures of the blue sky and look on a computer, the pixels are garbage and artificial looking. Low light pictures and macro pictures are pretty good.
I have a 32GB silver AT&T HTC One, and Android Revolution HD 10.2.
Mine is perfect, but then again I don't go looking for reasons to complain...
Went to Costco with my GF, we looked at 3 HTC ones and chose the best of the 3.
Ours don't have gaps, glass is pretty flush and no dead pixels. I think we got lucky.