Did anybody else notice dead pixels and what did they do? I do also have the gap at the top.. Suggestions? Thanks in Advance.
I have one stock pixel on top and I down want to go change the phone and get soethin worse
Sent from my HTC One using xda premium
You're right.. thats what I am afraid of too.. i mentioned in another thread that i may wait until it officially releases on May 1st and try.
I havent seen dead pixels on any electronic in some time. I guess I shouls consider myself lucky.
However, 1 dead pixel out of 2M is still quite a tiny fraction. Haha. I didnt have a point.
mettleh3d said:
I havent seen dead pixels on any electronic in some time. I guess I shouls consider myself lucky.
However, 1 dead pixel out of 2M is still quite a tiny fraction. Haha. I didnt have a point.
Click to expand...
Click to collapse
I remember seeing many iPhone 3gs models with dead pixels from one end to the other end
Never on android devices ...yet !
Sent from my HTC One using xda app-developers app
---------- Post added at 02:41 PM ---------- Previous post was at 02:37 PM ----------
LostMyMarbles said:
Did anybody else notice dead pixels and what did they do? I do also have the gap at the top.. Suggestions? Thanks in Advance.
Click to expand...
Click to collapse
The Gap Issue
If your within your 14 days exchange it , if you got It outright full price you have 30 days .
Personally if it's very minuscule and not worth crabbin over ,just let it be .
HTC would not have let this go if they thought it would pose a negative Sales risk.... or hurt the lcd with dirt and debris.
And by the way ''The gap ''It's on almost every device just fyi.. probably a million .
Sent from my HTC One using xda app-developers app
LostMyMarbles said:
Did anybody else notice dead pixels and what did they do? I do also have the gap at the top.. Suggestions? Thanks in Advance.
Click to expand...
Click to collapse
i had 3 htc one's, all of them has stuck pixels.. i got my first htc one online and sadly i got a refurbished one, it has 4 stuck pixels to any color and a gap top-to bottom side was perfect tho. so i returned it and i will get my money back within 30 days i think. so i decided to my local tmo store and got another one, but it has 1 tiny stuck pixel which is annoying at night time, its noticeable in black background so i went back to tmo and they give me a new handset and it give me the same result so what i did is just return the item and got refunded again.. the handsets i got from tmo store was build way better than the one i got online, it is almost perfect but there still gaps of course.. so once i return the handset i ask them to give me a call once they get a new batch in stock. so hopefully next time i will try to buy one, i'm getting a better batch. x finger to me..
Jayr1987 said:
i had 3 htc one's, all of them has stuck pixels.. i got my first htc one online and sadly i got a refurbished one, it has 4 stuck pixels to any color and a gap top-to bottom side was perfect tho. so i returned it and i will get my money back within 30 days i think. so i decided to my local tmo store and got another one, but it has 1 tiny stuck pixel which is annoying at night time, its noticeable in black background so i went back to tmo and they give me a new handset and it give me the same result so what i did is just return the item and got refunded again.. the handsets i got from tmo store was build way better than the one i got online, it is almost perfect but there still gaps of course.. so once i return the handset i ask them to give me a call once they get a new batch in stock. so hopefully next time i will try to buy one, i'm getting a better batch. x finger to me..
Click to expand...
Click to collapse
Yea, I just called to get an exchange, i'm crossing my fingers that I get a good one.. lol. I will get it on the 6th so.. here's hoping! And hope you get a good one too
I have 2 stuck pixels on the bottom that you can hardly see, especially when you're outside. I don't notice it, but only when the screen is pitch black and focusing it dead on.
Something I can live with especially I have 0 gaps and the speaker grills are flushed with the screen.
If it's something minor, just stick with it. In my experience, you'll just end up getting another unit that may be worse.
I can agree that I have not seen any dead pixels in a long time–The last time I remember seeing one was when a child poked my laptop screen. Other than that, have you dropped or damaged the phone in any way?
LostMyMarbles said:
Yea, I just called to get an exchange, i'm crossing my fingers that I get a good one.. lol. I will get it on the 6th so.. here's hoping! And hope you get a good one too
Click to expand...
Click to collapse
ikr.. well i haven't ordered anything yet, i just keep calling all t-mo store near by me and keep asking when do they get the unit. some store said their order was back order or something and someone said they just have an order in line and they don't know when it will arrive in store.lol.. i don't wanna order anything online now since the handset i received wasn't sealed. it looks like a return from someone.. lol. i just want my $500 bucks handset to be perfect just like the way i earn that bucks..LOL! well i hope you will get a good one tho.. good luck to both of us..hehe
Related
I have around 4 stuck pixels. They show up on grey screens as little light dots. Gets kind of annoying watching movies when and such. Tried the jscreen fix from the market but no luck.
Is this pretty normal? What's Sprint/htc policy? Just wondering if every phone has a few. Thanks in advance?
Sent from my PG86100 using Tapatalk
Take it back, tell them you want an exchange due to screen defect. If it's one lone pixel I can see it being dismissible but a cluster is not good.
In the general market they usually have a dual standard.
up to X amount of pixels bad is considered within tolerance however if the pixels are adjacent then the threshold is lower so it would fail quality control.
If they give you grief just ask for a refund and rebuy it
Take it back. Its defective. They will replace it
Sent from my PG86100 using XDA Premium App
Thanks guys
Sent from my PG86100 using Tapatalk
i turned on camera in dark room and i see like 3 pixels blue/green
has anyone tried that?
i tried my friends , turning on camera in completely dark room and didnt see any pixel issues
I have found from all these devices it is pretty common to see a stuck pixel here and there. I think you have to decide how bad it is or isn't. Sure you can exchange it but then you have to keep worrying if the next one will be worse and it will then become a never ending cycle!
this is true
i am trying
http://www.appbrain.com/app/jscreenfix/com.jscreenfix.android2
and
http://www.appbrain.com/app/dead-pixel-test/net.ujacha.deadpixel
to get issue resolved ... if not i might just live with it
iTouch24 said:
this is true
i am trying
http://www.appbrain.com/app/jscreenfix/com.jscreenfix.android2
and
http://www.appbrain.com/app/dead-pixel-test/net.ujacha.deadpixel
to get issue resolved ... if not i might just live with it
Click to expand...
Click to collapse
Curious what you re going to do? I have 1 tiny one on the side of the phone that is only noticeable in a dark room on a black background. On the fence on what to do....I went through this with my TP2 and went through 4 phones and ended up keeping the best one of all of them but still had a stuck one. Just wasn't as bad as the other 3.
[email protected] said:
Curious what you re going to do? I have 1 tiny one on the side of the phone that is only noticeable in a dark room on a black background. On the fence on what to do....I went through this with my TP2 and went through 4 phones and ended up keeping the best one of all of them but still had a stuck one. Just wasn't as bad as the other 3.
Click to expand...
Click to collapse
That program didn't fix my issue and with the other program I noticed a total of 4 all generally in the center of the screen. I am going to have Sprint exchange and see what happens on the next one. Since yours is in the corner I would let it slide.
iTouch24 said:
That program didn't fix my issue and with the other program I noticed a total of 4 all generally in the center of the screen. I am going to have Sprint exchange and see what happens on the next one. Since yours is in the corner I would let it slide.
Click to expand...
Click to collapse
I had to do this yesterday and they gave me so much trouble about having a dead pixel. Yeah, it is pretty particular to complain about but didn't we buy a brand new phone?!
I bought mine online, so I am not even going to deal with the store.
iTouch24 said:
I bought mine online, so I am not even going to deal with the store.
Click to expand...
Click to collapse
Good idea. I stopped by the store today and they just about laughed me and my 5 stuck pixels out of the building.....tossers.
They ran a "test" and said everything was fine and a few stuck pixels were fairly normal. I called sprint and they offered a new phone that should be here Monday. Kudos to sprint!
Hopefully the new one doesn't have the same problem.
Sent from my PG86100 using Tapatalk
ozzie1p said:
Good idea. I stopped by the store today and they just about laughed me and my 5 stuck pixels out of the building.....tossers.
They ran a "test" and said everything was fine and a few stuck pixels were fairly normal. I called sprint and they offered a new phone that should be here Monday. Kudos to sprint!
Hopefully the new one doesn't have the same problem.
Sent from my PG86100 using Tapatalk
Click to expand...
Click to collapse
keep us posted, good luck
Okay so I wanted to make a thread to see how many other people have stuck or dead pixels on their Rezounds. Please list how many phones you have had to exchange, and if the issue has been resolved or not. I just want to see if this is a widespread isssue, and we can notify HTC.
Phone #1 - Dead pixel replaced at store
Phone # 2- Given in store with dead pixel (rep denied seeing the dead pixel)
Phone # 3 - After getting another in store and hours after leaving the store a pixel popped up in the corner of the lower right screen :/.
Phone # 4 - All is well.
Mine has a dead pixel. It's red and in the upper right corner. You can't really see it during the day, but it sticks out at night. I already went in to the store and a girl working there confirmed that she could see it also(although she struggled). I decided to hold off for now though as I got it from Best Buy Mobile & have 30 days.
The 1st unit I tried did have a dead pixel right in the middle of the display, but the 2nd unit does not (I checked).
Seems like this is a widespread issue. I do have until the 22nd (tomorrow) for my 14 days. Idk if I want to go back into a store and pray for a good rep that isn't blind and can spot the dead pixel that is sticking out like a sore thumb.
Has anyone used one of the pixel fixer apps on the market with success?
zetsumeikuro said:
Seems like this is a widespread issue. I do have until the 22nd (tomorrow) for my 14 days. Idk if I want to go back into a store and pray for a good rep that isn't blind and can spot the dead pixel that is sticking out like a sore thumb.
Click to expand...
Click to collapse
Didn't Verizon say you have until Jan to return/exchange the phone if you purchased it on Nov 15th and on. Minus 35 restocking fee.
SamsungVibrant said:
Didn't Verizon say you have until Jan to return/exchange the phone if you purchased it on Nov 15th and on. Minus 35 restocking fee.
Click to expand...
Click to collapse
I came form the RAZR which I pre-ordered and it shipped out on 11/9. So that was before they offered that promotion . So 14 days is counted out form the 9th, so the 22nd is my last day 8(.
zetsumeikuro said:
Has anyone used one of the pixel fixer apps on the market with success?
Click to expand...
Click to collapse
I tried something called Pixel Fixer 2.0.0 and Dead Pixel Detect & Fix but neither helped at all.
The pixel seems to be vanishing for me slightly and slowly. I have been switching inbetween these two. Dead Pixel Detect and Fix and Pixel Curer. Dead Pixel Detect is full screen and Pixel Curer is section by section. Give em a shot see if they help your stuck red pixel.
Updated in OP. THREE Rezounds in a row with stuck pixels fail. I didn't have any defects with my RAZR just the fact that it had horrible battery life.
damn dude, that sucks..that's some bad luck. i've got mine from day 1 and i've checked with programs and i have all my pixels fine. HTC must be made aware of these defects!
jayochs said:
damn dude, that sucks..that's some bad luck. i've got mine from day 1 and i've checked with programs and i have all my pixels fine. HTC must be made aware of these defects!
Click to expand...
Click to collapse
Yeah it's very annoying the fact that I would get THREE defective phones in a row. I'm going to try a few pixel repair programs but I doubt it'll work. I don't know if I want to deal with the whole warranty exchange process again. But it is extremely disappointing a screen of that caliber will have stuck/dead pixels. I could wait to see if it gets unstuck, but the longer I wait the higher chances the device I get will be a refurb from warranty.
That's surprising to hear. I've looked at dozens of Rezound units and have never seen a dead pixel. If you see this, please immediately contact your Verizon customer support to inquire about a replacement.
Sent from my HTC Flyer P510e using xda premium
Urban Strata said:
That's surprising to hear. I've looked at dozens of Rezound units and have never seen a dead pixel. If you see this, please immediately contact your Verizon customer support to inquire about a replacement.
Sent from my HTC Flyer P510e using xda premium
Click to expand...
Click to collapse
This is the third unit I'm, brand new out of the box from the vzw store. It's always a "stuck" pixel, so far I've had one white, one green , and now this one is blue D:.
zetsumeikuro said:
This is the third unit I'm, brand new out of the box from the vzw store. It's always a "stuck" pixel, so far I've had one white, one green , and now this one is blue D:.
Click to expand...
Click to collapse
Sounds like the same batch. Can you try a different store?
Let's Track It
In hopes of figuring out if these problems are just a bad batch of phones, I have started a thread asking if people with problems can list the problems and the manufacture date or batch number from the problematic phone.
http://forum.xda-developers.com/showthread.php?t=1359862
Maybe we can figure this out.
Thanks!
it might not be acceptable to you, but generally speaking on LCD displays, dead pixels are a reality and there is usually a threshold count on what fails and what is accept as "normal/pass" - its usually in the range of 3-5 pixels
Urban Strata said:
That's surprising to hear. I've looked at dozens of Rezound units and have never seen a dead pixel. If you see this, please immediately contact your Verizon customer support to inquire about a replacement.
Sent from my HTC Flyer P510e using xda premium
Click to expand...
Click to collapse
We all know it's an HTC conspiracy... Don't put this on Verizon.
I saw the leaked photo showing HTC's "Dead Pixel" map for the US.
;P
NilsP said:
Sounds like the same batch. Can you try a different
store?
Click to expand...
Click to collapse
Been to three different stores
ssoares01 said:
it might not be acceptable to you, but generally speaking on LCD displays, dead pixels are a reality and there is usually a threshold count on what fails and what is accept as "normal/pass" - its usually in the range of 3-5 pixels
Click to expand...
Click to collapse
1 pixel on a 4.3 inch screen sticks out like a sore thumb compared to 3-5 on a 20 + inch monitor. Also it's not acceptable for Verizon either since they're giving replacement units. I doubt anyone here with this phone will accept a single stuck/dead pixel on their phone.
Happy to say that #4 was the charm! No stuck pixels/dead pixels .
Ok I think I have lit pixel. When I lower the notification bar over the home screen I get bright white lit pixel on the lower right of the screen. It's only noticeable when I lower the notification bar and not on any other black screen. Anyone with this problem?
green pixel
I have single green pixel here. Like you, it only appears against a dark background and it's located in the bottom-right corner. Best Buy didn't have any extra units for replacement but assured me that next week I'd receive a replacement if I just brought it back in. My OCD has kicked in though and it's bothering me more each time I see it!
Yeah I have a dead or lit pixel. Its white on a black back ground My Best Buy had extras that they couldn't sell but I'm guessing they could do a exchange so I'm not that bummed out.
Looks like HTC did a good job of this not being a big problem, base on the lack of dead pixel threads.
shook187 said:
Yeah I have a dead or lit pixel. Its white on a black back ground My Best Buy had extras that they couldn't sell but I'm guessing they could do a exchange so I'm not that bummed out.
Looks like HTC did a good job of this not being a big problem, base on the lack of dead pixel threads.
Click to expand...
Click to collapse
Thank you Best Buy Salem NH for the painless exchange of my dead pixel LTE for a flawless one.
shook187 said:
Yeah I have a dead or lit pixel. Its white on a black back ground My Best Buy had extras that they couldn't sell but I'm guessing they could do a exchange so I'm not that bummed out.
Looks like HTC did a good job of this not being a big problem, base on the lack of dead pixel threads.
Click to expand...
Click to collapse
are you kidding me!! for the past two weeks ive been trying to get a flawless phone ive been to 4 sprint stores, all the evos id seen had dead pixels, so i dont know what are you talking about, i am really frustrated with this phone and htc for using cheap screens on this device, I bet most of you do have a dead pixel, download the detect dead pixel app and youll see
Wow... maybe its just me. But I think exchanging a $600 for a dead pixel is a little too excessive... I have 1 dead pixel near the bottom, but it doesn't really bug me that much. It's gives it some personality =D
Dead pixels have been a problem with LCD technology since the beginning and these screens HTC are using are anything but cheap quality. This is simply a recurring issue with LCD's in general.
I'm not saying you have to deal with it or that you need to stop being so picky. Hopefully you find the perfect phone.
And FYI I don't have a single stuck or dead pixel and I bought this phone off of Craigs list. It was a roll of the dice and I got a perfect defectless phone.
Sent from my EVO using xda premium
Peruano_Loco said:
are you kidding me!! for the past two weeks ive been trying to get a flawless phone ive been to 4 sprint stores, all the evos id seen had dead pixels, so i dont know what are you talking about, i am really frustrated with this phone and htc for using cheap screens on this device, I bet most of you do have a dead pixel, download the detect dead pixel app and youll see
Click to expand...
Click to collapse
Dude first of all you revived a old thread. When i made that comment i seemed to be the only one with a dead pixel. Of course fast forward a few weeks and things have changed.
Sent from my EVO using XDA
shook187 said:
Dude first of all you revived a old thread. When i made that comment i seemed to be the only one with a dead pixel. Of course fast forward a few weeks and things have changed.
Sent from my EVO using XDA
Click to expand...
Click to collapse
lets make this positive...At least we now know someone actually does search before starting a new thread....
I haven't noticed any dead pixels on this phone yet.... But in had one on my Evo 3d and it was annoying when I had black backgrounds.. Or watching YouTube videos.
BrianBaker said:
lets make this positive...At least we now know someone actually does search before starting a new thread....
Click to expand...
Click to collapse
OK, that made me laugh. Nice outlook ;p
BrianBaker said:
lets make this positive...At least we now know someone actually does search before starting a new thread....
Click to expand...
Click to collapse
you're right I should of given credit for that.
Sent from my EVO using XDA
ive had dead pixels on lcds and phones before, over time they do come back to life.
pointless taking it back unless theres a cluster of dead pixels in one spot.
I am on my third Lte because of dead pixels. The sprint store didn't like me when I came in to replace the replacement because of the same exact problem. I told the salesman that I had paid full price and I would not stand for a defective product. I told him look at it this way, would you buy a brand new car with a dent in the door without them fixing it before you signed the papers? I think not. People should not stand for anything less than a perfect phone when it is brand new. If HTC and Sprint had better quality control then I wouldn't have had to return 2 phones.
Sent from my EVO using xda premium
bighuta said:
Wow... maybe its just me. But I think exchanging a $600 for a dead pixel is a little too excessive... I have 1 dead pixel near the bottom, but it doesn't really bug me that much. It's gives it some personality =D
Click to expand...
Click to collapse
I had a dead pixel right in the middle of the screen. I thought I could live with it until I tried watching a movie. It looked like a baseball floating in the middle of the screen. If I am renewing my contract and buying a $600 phone, it better damn well be perfect. There is no reason to accept a phone with a manufacturer defect if it bothers you, regardless how small.
Sent from my GT-P7510 using Tapatalk 2
Robert542 said:
I am on my third Lte because of dead pixels. The sprint store didn't like me when I came in to replace the replacement because of the same exact problem. I told the salesman that I had paid full price and I would not stand for a defective product. I told him look at it this way, would you buy a brand new car with a dent in the door without them fixing it before you signed the papers? I think not. People should not stand for anything less than a perfect phone when it is brand new. If HTC and Sprint had better quality control then I wouldn't have had to return 2 phones.
Sent from my EVO using xda premium
Click to expand...
Click to collapse
While this is a good point tv would have been better seeing how people buy cars all the time with defects in them sometimes a ton or very serious defects lol.
Sent from my EVO using xda premium
Robert542 said:
I am on my third Lte because of dead pixels. The sprint store didn't like me when I came in to replace the replacement because of the same exact problem. I told the salesman that I had paid full price and I would not stand for a defective product. I told him look at it this way, would you buy a brand new car with a dent in the door without them fixing it before you signed the papers? I think not. People should not stand for anything less than a perfect phone when it is brand new. If HTC and Sprint had better quality control then I wouldn't have had to return 2 phones.
Sent from my EVO using xda premium
Click to expand...
Click to collapse
yeah you are very right we deserve premium quality for our money, thats why i wont accept a single dead pixel on my screen , i will keep returning the phones until i find one without it, but i have almost given up, since i have been in all store around my area, checked 14 phones all of them with dead pixels, maybe im just lucky lol. damn i hate my luck
Yeah I see the dead pixel in the lower right now as well. Who made this thread? There about to get a beaten hahaha
I'm j/p, it not bad at all tho. But over time they def can get worse. But till then, it doesn't bother me. And I'm a nutt case when it comes to my phone
Sent from my EVO using Tapatalk 2
https://www.youtube.com/watch?v=xCiZ7EGGvjQ&feature=youtube_gdata_player
I made a dead pixel video of my Tegra 3 version. Soon as I get some views/comments, I.e. some leverage against HTC, I'll try to ask for a replacement. If not then I'll settle for a repair. Hope this works
Author of NoobTech:
http://wp.me/2uu9r
Got this beauty on launch day after calling up about 10 different tmobile stores!
I love this phone and its killing me to have these dead pixels especially because one of them is in the damn middle of the screen, the worst part is that it is sold out everywhere where I live so I cant even exchange it.
Get your **** together HTC and don't let your customers go through this frustration!!!
That sucks.
Hope when I get mine I don't have any issues like that.
Mine came in perfect, no issues whatsoever
Sent from my HTC One using xda app-developers app
EclipzeRemix said:
Mine came in perfect, no issues whatsoever
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
I thought the same till I ran the dead pixel test.
Anyways i'm glad for you enjoy it, its an epic phone!
So hold on you was happy with your phone until you ran a test that told you had a dead pixel? Sounds like nitpicking to me!
I also have couple of dead pixels, only saw them when I ran the dead pixel app..otherwise can't see them...
I feel some are just reaching to find a issue with there phones. It would be different if it affects anything but if you can't see it and everything us works ok just be happy with your phone.
How about people stop making threads complaining and just exchange their device.
Sent from my HTC One using xda premium
So I just noticed I have a dead pixel as well. I'm within my 14 day period but I unlocked my bootoader. Does anybody think I will get a problem from HTC when they get it back? I know they won't notice in store.
Sent from my HTC One using Tapatalk 2
I had 2 stuck pixels on the bottom left corner of my screen, but I noticed one day they both went away.
Got mine a week after launch. Cant find any dead pixels. Are you guys going to exchange your phones?
If I had a bunch in the center of screen I'd replace it. If it's the same as my One X and I just have 1 or 2 in the corner I'd probably keep it.
joshla102 said:
Got mine a week after launch. Cant find any dead pixels. Are you guys going to exchange your phones?
Click to expand...
Click to collapse
I made an exchange, second unit has one dead pixel on the top left but I decided to keep it.
Mine had a piece of dust inside the digitzier assembly. Ironically it was not able to be shooken out due to the "goo" that is placed in the gap between the digitizer and the LCD to prevent dust. I went to exchange it and I am fine now. I was pretty bummed out because my girls didn't have any flaws lol.
I have two stuck green pixels in the middle of my screen. What's weird is that you can only see them in the dark. I ran a stuck pixel fixer to no avail.
It's past the 14 days and I bought my phone from eBay. Does anyone know if T-Mobile will replace it? If not, no big deal. I can live with a few green pixels. Plus it's rooted, so I don't think they'd replace it, even though it was there before rooting.
I have 3 dead pixels on my phone. I was at day 16 when I noticed it and T Mobile is graciously exchanging it for me.
Will they replace it if it's rooted, or should I un-root it first?
kgor93 said:
Will they replace it if it's rooted, or should I un-root it first?
Click to expand...
Click to collapse
I would definitely un root the device before sending it back. From my understanding you can't re lock the boot loader so that is really just a crap shoot if you get a tech that actually checks those things.
Hey guys,
I've had this one since release and had to do sober the phone warranty exchange due to degrading battery
I have a skid mark on thebottom right coroner. Yes, it's on top of the corner just smoothed it out or rounded it a bit. I was wondering if this will get a $690 fee imposed.
It's also S-Off.
Against company policy, instead of giving me silver like my current phone she asked which one I wanted and i said black.
Would they impose a fee for this, if so can I get it overturned?
I was thinking I would RUU it and I'd be fine.
Anyone who's been thorough this or heard of it let me know. Thanks.
Sent from my HTC One using xda app-developers app
Irish Enigma said:
Hey guys,
I've had this one since release and had to do sober the phone warranty exchange due to degrading battery
I have a skid mark on thebottom right coroner. Yes, it's on top of the corner just smoothed it out or rounded it a bit. I was wondering if this will get a $690 fee imposed.
It's also S-Off.
Against company policy, instead of giving me silver like my current phone she asked which one I wanted and i said black.
Would they impose a fee for this, if so can I get it overturned?
I was thinking I would RUU it and I'd be fine.
Anyone who's been thorough this or heard of it let me know. Thanks.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Not sure about the skid mark on the bottom corner but my original black one had issues with freezing randomly so when I called for an exchange they had none in stock so they shipped me a silver one. This was over 3 months ago and they haven't charged me anything even though the color change is against company policy but as long as they initiate it you shouldn't have an issue. However not sure what they will say about the skid mark and say that is physical damage.
I replaced mine for a bad speaker. They asked if any cosmetic damage, mine had none at the time except a small scratch on the power button/IR window. I know they are inspected when returned, but have no idea how picky they will be or how good that "inspection" really is. Probably depends on the inspector you get that day. :fingers-crossed:
Question: Mine is rooted, running a leaked ATT ROM and when you boot it, the red warning pops up from HTC. Would that be an issue for a warranty replacement? How would I rectify that?
Relock the bootloader and flash it with an RUU and you'll be fine.
Is there a guide anywhere for doing so?
fastboot oem lock, run RUU from HTC, done. A lot of people get it wrong, you are not "flashing' a RUU, the RUU is a "Rom Update Utility" stand alone package.
Just an FYI. If your doing a warranty exchange and they transfer to the warranty dept. They will make you download an apk for you to install. This apk let's them look at your system. It first freaked me out cause I was on a full convert GPe. But they didn't say anything about it and went ahead with the exchange. Still a little bit unnerving when they say "please download the apk with the link I'm sending. This will allow me to take a look at your system except for videos or pictures"
Xstop said:
Just an FYI. If your doing a warranty exchange and they transfer to the warranty dept. They will make you download an apk for you to install. This apk let's them look at your system. It first freaked me out cause I was on a full convert GPe. But they didn't say anything about it and went ahead with the exchange. Still a little bit unnerving when they say "please download the apk with the link I'm sending. This will allow me to take a look at your system except for videos or pictures"
Click to expand...
Click to collapse
Would you still have that apk? I'm curious about this I work for att and this is the first I have heard about this
From my One while peeking in your window
CheesyNutz said:
Would you still have that apk? I'm curious about this I work for att and this is the first I have heard about this
From my One while peeking in your window
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Click to collapse
Unfortunately, I don't. A factory reset was the last thing they make you do after they look at your system. But now know it wasn't necessary, so if anyone else goes through this process please don't factory reset. I am also curious about this apk. Sorry Cheesy
Xstop said:
Unfortunately, I don't. A factory reset was the last thing they make you do after they look at your system. But now know it wasn't necessary, so if anyone else goes through this process please don't factory reset. I am also curious about this apk. Sorry Cheesy
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no worries im going to go in to the store and do some research .... snooping see what that apk really has under the hood
CheesyNutz said:
no worries im going to go in to the store and do some research .... snooping see what that apk really has under the hood
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Please keep us informed with any info
Finally was able get the Att remote apk. G/f confirmed that the rep knew she was running a custom ROM. If your still interested, I'll post the apk after I get out of this meeting.
edit: don't know what it's good for, but pm me if you would like it.
Warranty Replacement Woes
I called up the warranty department to get my phone replaced, due to the camera. They did the same ninja snoop APK file (which I still have) but I was smart and put the bootloader/firmware back to out of box state, so I wasn't worried. Weird, though. I don't know what they wanted by doing that.
Anyway, I got the replacement unit in 2 days, which was nice. The warranty department said I won't be able to tell the difference between a new phone and a "Certified reconditioned" phone. PSSH...
The screen of the replacement model wasn't as bright and had a yellowish cast to it, compared to my other phone, which I was not happy with. The top speaker also crackled when you play any sound through it. I called them back and they are now sending me yet another one. It's nice that they are trying, but I'm not going to trade one problem for another.
The one they did send out to me had a night/day difference with the camera though. I held both of them up to take a picture of my Christmas tree. Side by side, the screen of my old one was purple and the new one was nice.
I just wish I can get this whole thing sorted out
mjwitt2 said:
Anyway, I got the replacement unit in 2 days, which was nice. The warranty department said I won't be able to tell the difference between a new phone and a "Certified reconditioned" phone. PSSH...
The screen of the replacement model wasn't as bright and had a yellowish cast to it, compared to my other phone, which I was not happy with. The top speaker also crackled when you play any sound through it. I called them back and they are now sending me yet another one. It's nice that they are trying, but I'm not going to trade one problem for another.
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I had a similar experience at my local Device Support Center location. The "like-new" refurbished phone they wanted to give me had chips and dents in one corner of the bumper/aluminum bezel, over a dozen swirled scratches in the screen, and two very deep scratches in the screen that clearly made it to the digitizer. The polyurethane bumper was also really greasy and worn out. It was conveniently the only one they had in stock. Now that I think about it, I'm pretty offended that they tried to pawn it off on me.
ericiidx said:
I had a similar experience at my local Device Support Center location. The "like-new" refurbished phone they wanted to give me had chips and dents in one corner of the bumper/aluminum bezel, over a dozen swirled scratches in the screen, and two very deep scratches in the screen that clearly made it to the digitizer. The polyurethane bumper was also really greasy and worn out. It was conveniently the only one they had in stock. Now that I think about it, I'm pretty offended that they tried to pawn it off on me.
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Oh man...Yeah, nothing like that with this one. I mean, cosmetically, the replacement was better than mine!! I had a GAP-GATE phone, but just dealt with it because whatever. The screen and the audio would have bothered me more than a defective camera.
Got replacement no. 2 from FedEx...it's worse than my current model! Third time is the charm, I hope. Their standards suck! I seriously put the three phones side by side on full brightness and each display was seriously a different color. Wtf...my original has a blue cast to it, replacement 1 was yellow, and replacement 2 was purple.
Sent from my HTC One using xda premium
Sorry to hear that. There's a thread somewhere in the HTC One subforum (non-AT&T forum) that talks about the three different screens used in the phone based on its manufacture plant; it sounds like you've had a go at all three.
I too am now having a replacement One shipped to me via AT&T. I'm praying it shows up problem-free, but after the ridiculousness of the Device Support Center trying to give me a replacement that looked as if it fell off the roof of a moving car, I'm not holding my breath.
Oh! They had me run the "snoop APK" as well... except it kept crashing on my One. I'm not sure if I should suspect the fact that I was running the official GPe RUU upgraded OTA to 4.4 or not. Thankfully, the guy I was talking to was a nice guy, and after 4 or 5 attempts to run the APK without crashing, he went ahead and pushed the warranty claim anyway.
I wouldn't recommend anyone else trying to use this "excuse" though, since he could tell I was legitimately trying to launch the app each time. It would just crash during authentication, after he had made a connection to my device.
Xstop said:
Finally was able get the Att remote apk. G/f confirmed that the rep knew she was running a custom ROM. If your still interested, I'll post the apk after I get out of this meeting.
edit: don't know what it's good for, but pm me if you would like it.
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yes send me the link please i have run in to some roadblocks asking about it lol
https://www.dropbox.com/s/uof83quskbbjpvu/ATTRemoteSupportOne.apk
Here you go.
Sent from my HTC One using xda premium
---------- Post added at 11:56 PM ---------- Previous post was at 11:55 PM ----------
You mean they wouldn't just send it to you?
Sent from my HTC One using xda premium