I'm wondering if I'm the first guy on earth experiencing this problem.
I got an AT&T unlocked HTC One (M7) in the US and brought it with me to Brazil. I introduced the SIM card in it and it worked perfectly for phone calls. However, I can't get the internet access through the network. Brazil only works with 3G at the moment.
I called HTC and they told me to dial *#*#4636#*#* and change the settings for the network under "set preferred network". They told me there would be no guarantee this would work, but I should try.
I tried all the options from WCDMA, CDMA, GSM Only and so on and still could not get the mobile data access.
Right now, internet works only with Wi-Fi. So, he said that I could try finding help on XDA Developers.
So, is there anyone who knows what I should do next?
I wonder if rooting would resolve it, but it seems pretty much a device problem.
André
Make sure you have a 4G sim and make sure you are in a 4G area
But also, are youtalking about hspa+ or LTE?
Sent from my HTC One using xda app-developers app
Reply [Q] Using 3G network instead of 4G on HTC One
I'm not in a 4G area. Only 3G.
That's why I need to change the settings. I tried also setting the APN settings and nothing so far...
André
take the same sim card in some local 3g andorid phone in brazil and try again .to make sure your sim card support 3g network , and you say you can not access network by your phone. i doubt if you have a data plan .maybe you should take a phone call to your carrier to check the data plan of your sim card
Thanks for the tips. I solved my problem by calling the provider. It was ANP setting issue. I wasn't getting it right the way it was supposed to.
Thanks again!
timgreen123 said:
take the same sim card in some local 3g andorid phone in brazil and try again .to make sure your sim card support 3g network , and you say you can not access network by your phone. i doubt if you have a data plan .maybe you should take a phone call to your carrier to check the data plan of your sim card
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Click to collapse
dr_acalves said:
Thanks for the tips. I solved my problem by calling the provider. It was ANP setting issue. I wasn't getting it right the way it was supposed to.
Thanks again!
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Click to collapse
i have a similar problem, my data plan works, but it shows that im on 4G but in fact we only have 3G in our country.
how can i stay on 3G only instead of 4G?
mzatari said:
i have a similar problem, my data plan works, but it shows that im on 4G but in fact we only have 3G in our country.
how can i stay on 3G only instead of 4G?
Click to expand...
Click to collapse
4G is hspa+ ... it is a faster form of 3g but still it's 3g
4G and 4GLTE are not the same thing
Related
Hi,
I have a question about the 3g network. Well recently i tried connecting to vodafone and noticed that there is no 3g icon on the status bar unlike from the orange network. My question is that if there is no 3g icon, does this mean i do not have the 3 g coverage ? I tried connecting to the net, i put on the right settings APN, proxy.... but in vain. all i get is the message that i have to enable mobile connections which in fact is already enabled.
Can anyone here clear my mind please. thanks.
P.S I have no problems with the orange network. 3 g, Hspda everything works fine and fast.
You need to make sure you have a 3G SIM card for Vodafone. If you just pulled one out of an older phone (especially one that did not have 3G) then the SIM is probably only good for 2G (GSM/GPRS). The 2G and 3G SIM cards look identical, but they have different information on them.
clobber said:
You need to make sure you have a 3G SIM card for Vodafone. If you just pulled one out of an older phone (especially one that did not have 3G) then the SIM is probably only good for 2G (GSM/GPRS). The 2G and 3G SIM cards look identical, but they have different information on them.
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Click to collapse
for sure it is a 3g simcard. on other phones, coverage and data connection works fine but on the hero....
But on the Orange network are you not using an Orange SIM? And on the Vodafone network using a Vodafone SIM?
Only other thing I can think of is Vodafone don't have 3G coverage at the exact location you are trying?
clobber said:
But on the Orange network are you not using an Orange SIM? And on the Vodafone network using a Vodafone SIM?
Only other thing I can think of is Vodafone don't have 3G coverage at the exact location you are trying?
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Click to collapse
well yes. i actually have two sims and 2 phones but i would have prefered to have the vodafone one on the hero. Vodafone do have the coverage cause my other phone do have the 3 g coverage.Cannot figure out where is the problem. Called the guys at vodafone and all they could tell me was that they do not have any settings for the phone, that they cannot help me cause they do not provide the pphone here.
Hmm....the APN setting and everything should be the same regardless of 2G or 3G data connectivity. Actually, that is something to check if you have not already. With the Vodafone SIM in your Hero when you go to Settings->Wireless Controls -> Mobile Network settings you might want to make sure "use only 2G networks" is not checked. Also make sure the Access Point Names is configured correctly. I don't know what they are for Vodafone, but a quick Google should tell you. Other than that, hmmm.........
clobber said:
Hmm....the APN setting and everything should be the same regardless of 2G or 3G data connectivity. Actually, that is something to check if you have not already. With the Vodafone SIM in your Hero when you go to Settings->Wireless Controls -> Mobile Network settings you might want to make sure "use only 2G networks" is not checked. Also make sure the Access Point Names is configured correctly. I don't know what they are for Vodafone, but a quick Google should tell you. Other than that, hmmm.........
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Click to collapse
Yep , i did everything right. still......
Try locking it in 3g mode. I have a rooted G1, you get to the menu by typing the following into the dialer:
*#4636#*
after entering that sequence it should goto a menu, pick the first item and scroll down and see if you can change from "CDMA preferred" to "CDMA only" or whatever your 3G equivalent is.
This is based off a G1 with a Hero ROM, so results may vary. Let me know if this works =)
Also make sure that you are switching over to the Vodafone APN settings. You can have the settings in correctly, but if you don't switch to that profile, then it will try using the Orange. This is the most common reason I have people in my store with data connection issues, they have the right settings, but didn't select the right profile.(I sell cell phone and cell phone accessories on a GSM network in the US, so I get a lot of unlocked phones in need of setup.)
Problem solved. A moderator could kindly please close this thread. thanks to all who helped. Cheers!!!
deeren said:
Problem solved. A moderator could kindly please close this thread. thanks to all who helped. Cheers!!!
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Click to collapse
Care to share what fixed it? For future reference if I do buy a Hero =)
southeastbeast said:
Care to share what fixed it? For future reference if I do buy a Hero =)
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Click to collapse
hi friend,
well there was nothing to fix as such. it was a misunderstanding.
One thing i came to know is that 3g will appear only is there is a data connection ...and if your apn is set correctly.
and another thing that was resolved is that htc hero cannot connect to vodafone live here in romania because it is only possible through wap bla bla bla a lot of crap.
This was the answer of vodafone representant: For the moment, the service vodafone live we provide cannot be accessed through new handsets with new browsers such as n97,iphone htc magic...
I recently unlocked my HTC Aria (Att) and am using it on T-Mobile but it will not connect to the data network i can text and call but not access the internet from tmobiles network. I have been trying to figure out how to make it connect and don't know what to do. I tried setting it up to a new VPN but i don't know if i did it correctly. I am aware that it will only be an edge connection but something is better than nothing. Is there anyone that could help me out?
mvineyard said:
I recently unlocked my HTC Aria (Att) and am using it on T-Mobile but it will not connect to the data network i can text and call but not access the internet from tmobiles network. I have been trying to figure out how to make it connect and don't know what to do. I tried setting it up to a new VPN but i don't know if i did it correctly. I am aware that it will only be an edge connection but something is better than nothing. Is there anyone that could help me out?
Click to expand...
Click to collapse
If you were trying to set up a VPN, that is the wrong option. You need to set up APN settings for T-Mobile. I'm sure if you search you will find the correct settings you need.
So an unlocked Aria's data will work with T-mobile?
Will an unlocked T-mobile device function fully with my AT&T sim card?
vicmora5 said:
So an unlocked Aria's data will work with T-mobile?
Will an unlocked T-mobile device function fully with my AT&T sim card?
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Click to collapse
Yes to both questions. That's what unlocked means.
The only thing that won't work is 3G data because AT&T and T-Mobile use different frequencies for 3G.
2G data will work fine.
vicmora5 said:
So an unlocked Aria's data will work with T-mobile?
Will an unlocked T-mobile device function fully with my AT&T sim card?
Click to expand...
Click to collapse
The answer is Yes and No. If your term 'fully' includes 3G data access then no in both cases you will not get 3G data speed. You will only be able to get Edge data, which is pretty slow. So if you need voice and text service and don't mind slow data speeds then go ahead.
Thanks. Well I actually have the problem that I don't get 3G on my Aria for whatever reason .-. Even though I emailed them and they said I should be able to get 3G all I have ever gotten is EDGE. l:
I asked this because I was looking at getting the new Sidekick, but I am seeing if it would be better to just go ahead and switch to T-Mobile, or staying with AT&T and buying an unlocked Sidekick.
vicmora5 said:
Thanks. Well I actually have the problem that I don't get 3G on my Aria for whatever reason .-. Even though I emailed them and they said I should be able to get 3G all I have ever gotten is EDGE. l:
I asked this because I was looking at getting the new Sidekick, but I am seeing if it would be better to just go ahead and switch to T-Mobile, or staying with AT&T and buying an unlocked Sidekick.
Click to expand...
Click to collapse
Does your Aria have the AT&T logo on the top right? Also, check the model number underneath the battery. If it says A6366 then it should support AT&T 3G frequencies. If it says A6380 then it won't.
How old is your SIM card? You may need a newer one.
drumist said:
Does your Aria have the AT&T logo on the top right? Also, check the model number underneath the battery. If it says A6366 then it should support AT&T 3G frequencies. If it says A6380 then it won't.
How old is your SIM card? You may need a newer one.
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Click to collapse
I already made a thread for this and couldn't figure out what was wrong, but what was weird was that like 30 mins ago I disconnected from my wifi because I moved my router and stuff, and I was getting G not E, but now that I did it again I am only getting E /:
That was the first time I saw I was getting G
And yes it's an AT&T one, it hasn't been too long since i've had it.
And the under the battery it says A6366
vicmora5 said:
I already made a thread for this and couldn't figure out what was wrong, but what was weird was that like 30 mins ago I disconnected from my wifi because I moved my router and stuff, and I was getting G not E, but now that I did it again I am only getting E /:
That was the first time I saw I was getting G
And yes it's an AT&T one, it hasn't been too long since i've had it.
And the under the battery it says A6366
Click to expand...
Click to collapse
I suspect the "G" you were seeing was for gprs, which if I am not mistaken is slower than edge. Somebody jump in and correct me if I am wrong. If you are running a stock rom, you would see a "3G" not just a "G" if you were actually getting 3G data connection.
vicmora5 said:
I already made a thread for this and couldn't figure out what was wrong, but what was weird was that like 30 mins ago I disconnected from my wifi because I moved my router and stuff, and I was getting G not E, but now that I did it again I am only getting E /:
That was the first time I saw I was getting G
And yes it's an AT&T one, it hasn't been too long since i've had it.
And the under the battery it says A6366
Click to expand...
Click to collapse
G is slower than E. It happens sometimes just because of the nature of wireless networks. Nothing to worry about. When you are getting 3G signal it will say "3G" or "H".
You should really do two things -- first make sure your area actually has 3G. Go to the coverage viewer on AT&T's website, click on "Data" at the top, then see if your area has dark blue ("Mobile Broadband" is what they call 3G on that page). Of course the other way to know is if you have any other AT&T phone that can get 3G signal at your location -- or perhaps a friend's phone.
If you are sure your area actually has 3G coverage, then I'd try going to an AT&T store and asking to switch to a new SIM card. Just explain that you can't get 3G signal on your phone and they should do it for free if the SIM card is old.
Good luck.
purchased an 'EU' z5c from ebay
I was wondering why I cant get 4g signal only H+ when in 4g areas
I have read the only difference between the E5823 and E5803 is the cat 6/cat 4 lte, I dont really know what this means but I assume this might be the problem
4g is set to 'preffered' in network settings menu
network provider is Three
any ideas?
Have you contacted your service provider? might be that you are prioritized to use HSPA, they might have to do a reset on you in their system or just enable 4G etc?
Echts said:
Have you contacted your service provider? might be that you are prioritized to use HSPA, they might have to do a reset on you in their system or just enable 4G etc?
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The phone was purchased unlocked and I have been using my Three SIM card in another phone (GS3 LTE) previously and this had 4G signal no problem ... dont see why putting the SIM into a new phone would then change some setting on the network provider's side..
I will contact them anyway
very disappointing I fear maybe this EU version is blocking Uk 4g somehow
thank you
birthday_flex said:
The phone was purchased unlocked and I have been using my Three SIM card in another phone (GS3 LTE) previously and this had 4G signal no problem ... dont see why putting the SIM into a new phone would then change some setting on the network provider's side..
I will contact them anyway
very disappointing I fear maybe this EU version is blocking Uk 4g somehow
thank you
Click to expand...
Click to collapse
Got the wife E8523 from o2 and is showing 4G/LTE
I have that same model on 3 network and get 4g
Have you downloaded Internet settings for three from settings - >more?
It is a bull****, just close this topic
chribruu said:
Have you downloaded Internet settings for three from settings - >more?
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Did not think of that. Have done this now just need to test In 4g area. Thanks
And thank you for your thoughts as well, williamgrant
Hi, I have an LG V10 that I purchased from TMOBILE. I switched to AT&T, and brought my T-Mobile device with me. Everything works fine, but I cannot get 4G LTE service at all. I have tried 2 APN settings, and that does not help. I live in a large metropolitan area, and I know that 4G is available here with AT&T. Does anybody have any idea why I can only get 4G and not 4G LTE?
Thanks!
This happened to me when flashing a custom Rom, the fix for me was to change the network speed to 3g or 2g then keep changing Ap's until you see you are connected to a network. Once you see that you are connected, change it back to 4gLTE. Let me know if this worked for you.
This is the APN I use and got LTE to work. It's old APN but it works for me.
Name-LTE
APN-phone
proxy, port, username, password-Not set
MMSC-http://mmsc.mobile.att.net
MMS proxy-proxy.mobile.att.net
MMS port-8080 (In order for MMS to work with adblock plus, I use 8080 instead of 80 because using port 80 will cause the MMS not to work)
MCC-310
MNC-410
Authentication type-Not set
APN type-default,mms,supl,hipri (hipri is what makes LTE to work. Without using "hipri" I only get 4G, not LTE. No need to use "fota". It is for tablets)
APN protocol-IPv4
If changing to this APN setting and you still don't get LTE, reboot the phone.
bkgibby said:
This happened to me when flashing a custom Rom, the fix for me was to change the network speed to 3g or 2g then keep changing Ap's until you see you are connected to a network. Once you see that you are connected, change it back to 4gLTE. Let me know if this worked for you.
Click to expand...
Click to collapse
Wow, i was thinking i was the only one with this wierd problem, i had a lg g3 tmobile with this issue, when i was on wifi for large periods and the back to data, the 4g lte appears like it was working fine, but it never gave me access to inteternet, then i had to revert to 3g or 2g, and when it connects and works, i revert back to 4g lte and works fine, until i get wifi, and the same all over again, but this only happen to me with lg on tmobile, i had htc, samsung and this problem does not seems to happens with that brands, so i tougth it was the lg g3 itself and i sell it, but now i get a brand new v10 with tmobile and the problem is still the same, and i don´t find anything on the internet about it, until i see this post, do you know why is this happen? im on mexico, and i use my phones whit telcel
Have you tried apn unlcok?
Diag 277634#*# and look for the "APN UNLOCK" option
jkyoho said:
Have you tried apn unlcok?
Diag 277634#*# and look for the "APN UNLOCK" option
Click to expand...
Click to collapse
when i hit the apn unlock option appears a message that tells me: "apn has been unlocked" or something like that, but the phone stills the same, do i have to do something else besides manually enter apn settings from my operator?
A word of advice I have an unlocked t-mobile lg v10 and I have had the same issue as you and believe me I tried every possible fix and nothing worked until I tried this fix ( put your sim card in another AT&T device in my case my girlfriend has an AT&T iphone 6 and leave it for a minute or 2 once you see the 4G LTE on that device remove it and put it back into your phone and you will have the 4G LTE all the time, of course you need to set up your apn but like I said I spent a whole month and tried everything before I came to that fix because nothing else worked) I hope that would help you.
I totally switched iphone 6 SIM on unlocked LG v10 ,,,but i saw LTE for 5sec and then back to 4G ...
Don't know if it will work ..
Just a network access problem, you should save yourself some time and just.... Call AT&T customer support?
Or hit the AT&T V10 forums for correct APNs. I'm sure you aren't the first person to deal with this issue.
Yes u can have 4G LTE ...just activate with a AT&T 4G LTE IMEI
missexe10 said:
Hi, I have an LG V10 that I purchased from TMOBILE. I switched to AT&T, and brought my T-Mobile device with me. Everything works fine, but I cannot get 4G LTE service at all. I have tried 2 APN settings, and that does not help. I live in a large metropolitan area, and I know that 4G is available here with AT&T. Does anybody have any idea why I can only get 4G and not 4G LTE?
Thanks!
Click to expand...
Click to collapse
i have the same senario...recently moved to AT&T with the UNLOCKED Tmobile LG V10 and every thing works just fine with AT&T SIM except no 4G LTE and when you asked At&T they will try to convince you to buy their device to get 4G LTE signal....it took me a while to figure it out that u can get 4G LTE on an unlocked LG V10 if u activate the service with any AT&T 4G LTE capable device IMEI..... One more thing.. u are on your own to provide the LTE capable IMEI to customer service. That means don't except to walk in to AT&T store and borrow the IMEI from their display unit..coz they wont let u do that.....
The T-mobile phones pick up perfectly on ATT, it's most likely an APN related issue.
Hello friends .
I'm sorry I am writing because I english translation program .
I live in Turkey. S6edgeplus - 928v phone models came from abroad. but the phone does not open 4G - LTE in turkey. *#*#4636#*#* it says LTE ONLY do I do when the connection was severed, and the line was disconnected . I could not find a solution in turkey please help me . Thank you very much in advance
Go into setting then mobile network and set network mode to umts GSM lte. If you're trying to get 4g while on a call, I can't figure that out. It doesn't work for me neither when I use an att sim card in a Verizon phone. I can't get Internet while on a phone call.
warriorpluto said:
Go into setting then mobile network and set network mode to umts GSM lte. If you're trying to get 4g while on a call, I can't figure that out. It doesn't work for me neither when I use an att sim card in a Verizon phone. I can't get Internet while on a phone call.
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Click to collapse
Thank you for your interest . but according to my research yesterday 3-7-20 LTE bands in Europe . I do not have my phone with this band . I do wonder how do I install or installing the ? I use my phone that is not loaded
Same problem on tmobile on 5.0 I wonder if its a marshmallow problem too. IT only worked when i first switched from verizon to tmobile and had advanced calling enabled through verizon. Somehow it tricked tmobile or the phone into working with data and call? Since i did a factory reset though now with tmobile sim no luck Im waiting to update soon myself almost done downloading the update