It has been a month and I haven't got any update whether they've received my phone or processing it
mixmaster said:
It has been a month and I haven't got any update whether they've received my phone or processing it
Click to expand...
Click to collapse
I sent an email to this address:
HTC National Wireless Trade-In/Trade-Up Program Support <[email protected]>
and received the following response:
We have confirmed receipt of your device as of 5/3. Please allow the Fulfillment Center 10-12 days for processing, and an additional 5 days for delivery of your reward card.
Please contact us if you need further assistance.
Rose, Customer Service
I went back to the website http://www.htctradeup.com/htcone/ and get this
Quote:
Check Status
Estimate ID#: XXXXXXXX
Product Delivered To Recycler: April 26, 2013 (estimated) Product Validated By Recycler: May 1, 2013 (estimated)
Currently: We are currently waiting for the arrival of your recycled product. Please allow 7-10 days from the date of shipping to receive your confirmation email indicating your product has been received and independently verified. Print your prepaid shipping label.
Estimated Reward* Your Product Information $100
When you Trade Up your current mobile phone and purchase a new HTC Phone.
Terms and Conditions
Device Type: Cell Phone
Phone Brand:
ZTE
Phone Model:
Score / X500
Service Provider:
Cricket
Is the phone password protected?
No (4)
Is the phone fully functional?
Yes
Is there any liquid damage or corrosion?
No
Is the screen broken, damaged or leaking?
No
* The reward shown is estimated based on your product information provided to us. Upon visual inspection of your product should the description and/or condition be other than as currently described, you may receive a different value for your product.
Click to expand...
Click to collapse
That's what I keep seeing also - But no word on when I'll get my money from HTC yet.
capthr said:
I sent an email to this address:
HTC National Wireless Trade-In/Trade-Up Program Support <[email protected]>
and received the following response:
We have confirmed receipt of your device as of 5/3. Please allow the Fulfillment Center 10-12 days for processing, and an additional 5 days for delivery of your reward card.
Please contact us if you need further assistance.
Rose, Customer Service
Click to expand...
Click to collapse
Do you see any update when you track your number on htc website?
Oh, I brought mine into an AT&T store. I got the money in the form of promotional cards right there at the store. I didn't want to risk sending the phone through the mail and I didn't want to wait.
I assume others got their $100 money already, or are there not many people trading up their phones ?
I got my visa credit card Saturday. The status page was never updated to reflect that the phone had been received or processed.
aglowlight said:
I got my visa credit card Saturday. The status page was never updated to reflect that the phone had been received or processed.
Click to expand...
Click to collapse
Thanks for this info. At least I can sit back and wait with a hope now.
capthr said:
I sent an email to this address:
HTC National Wireless Trade-In/Trade-Up Program Support <[email protected]>
and received the following response:
We have confirmed receipt of your device as of 5/3. Please allow the Fulfillment Center 10-12 days for processing, and an additional 5 days for delivery of your reward card.
Please contact us if you need further assistance.
Rose, Customer Service
Click to expand...
Click to collapse
Today (May 24) I wrote:
>On May 20, you wrote:
>
>>We received your message and require more time to research this.
>>We will get back to you with our results within the next three business days.
>
>Has my trade in been received? What is the staus of my rebate?
>
>Please respond.
And just received this:
>Sorry, we were unable to deliver your message to the following address.
>
><[email protected]>:
>Remote host said: 550 5.7.1 <[email protected]>... Relaying denied >[RCPT_TO]
Someone started a new thread in the general forums
A few of us got are rebates yesterday
Sent from my HTC One using xda premium
limpet said:
Today (May 24) I wrote:
>On May 20, you wrote:
>
>>We received your message and require more time to research this.
>>We will get back to you with our results within the next three business days.
>
>Has my trade in been received? What is the staus of my rebate?
>
>Please respond.
And just received this:
>Sorry, we were unable to deliver your message to the following address.
>
><[email protected]>:
>Remote host said: 550 5.7.1 <[email protected]>... Relaying denied >[RCPT_TO]
Click to expand...
Click to collapse
Sent inquiry via form at:
http://www.htctradeup.com/htcone/?q=contactus
instead of via address and finally got a reply.
>Your trade has been received and you should expect
>your prepaid VISA card within three weeks.
My Check Status page still shows "We are currently waiting
for the arrival of your recycled product."
This is for an old, working Motorola Q mailed 26th April.
limpet said:
Sent inquiry via form at:
http://www.htctradeup.com/htcone/?q=contactus
instead of via address and finally got a reply.
>Your trade has been received and you should expect
>your prepaid VISA card within three weeks.
My Check Status page still shows "We are currently waiting
for the arrival of your recycled product."
This is for an old, working Motorola Q mailed 26th April.
Click to expand...
Click to collapse
I will try to send them my inquiry. Still haven't got my rebate, almost 2 months now
mixmaster said:
I will try to send them my inquiry. Still haven't got my rebate, almost 2 months now
Click to expand...
Click to collapse
Arrived today. Took about 6 weeks.
limpet said:
Arrived today. Took about 6 weeks.
Click to expand...
Click to collapse
I sent my inquiry, got an auto response only, and never got the real answer. On the 7th week now.
I guess my phone was too old for them to pay $100 (hTC fuze). Should have just kept it. Love that phone.
Just received mine today. I think I mailed it at the end of April.
Sent from my HTC One using xda premium
Heh, I just received an email that my Trade Up refund is on the way.
Sent from my HTC One using xda premium
just got my email too saying its on the way
Received an email today stating I'd have the rebate within 30 days. I received the reward card a week ago!
cschmitt said:
Received an email today stating I'd have the rebate within 30 days. I received the reward card a week ago!
Click to expand...
Click to collapse
I got that too, I haven't used the card yet maybe they'll send duplicates
Sent from my cm_tenderloin using xda app-developers app
Related
I have ordered a T-Mobile upgrade thru BuyMobilePhones.net. Having never heard of the company before I was a little cautious. They do however have one of the best deals I've found for my situation:
600 mins
500 texts
500mb internet
18 months
£30 a month
19.99 for the phone
The closest mobiles.co.uk have got is £35/m and £50 for the phone. And as its an upgrade I don't have to fanny about changing my number over which is a Brucey bonus.
..........
I rang on bank holiday Monday and spoke to a bloke who basically said he cant do anything today as its a BH and he would be on the phone to T-Mobile for too long and he took my details and would call back Tuesday. 'Hmmmmm' I thought, and agreed.
I got a bit antsy in my pantsy so rang back an hour later. I spoke to another bloke who took my details and said he'd ring back in ten mins after speaking to T-Mobile, he took the telephone password for my account (the one you tell the operator when you ring up), I was a bit apprehensive but gave it too him anyway (I have changed it now). He rang back after about 20 mins and said its gone through and I should expect delivery on Wednesday. I said goodbye but was still suspicions.
I then rang T-Mobile an hour later and asked if there had been any changes to my account. They told me a dealer rang up questioning an upgrade to a Motorola Milestone but nothing had been put through. I rang back BMP.net but they had all gone home.
So I rang them today(Tuesday) and spoke to the same bloke and he said they have to put it through as a milestone to get the best deal. 'Fair play', I thought, but the big question is will I still get it tomorrow (Wednesday). He told me that he thought there would be enough stock in for my order but there may not be and I may actually get it Thursday.
I have just rang up T-Mobile (Tuesday 18:20) to ask if any upgrades had been put through on my account and they said 'No'. I will call BMP.net a call tomorrow (Wednesday) at 09:00 to chase it up again.
..........
The best number to call is 01773 522308.
Anyone else dealt with them before?
I've had a the same order as yourself, but it's been stuck on the processing stage since yesterday morning when I click on order status.
How long did yours take to process?
As mines an upgrade I don't get access to that part of the site
No worries, not sure processing should take this long. I have emailed them this morning regarding the issue but still no reply.
Give the above number a call 0900-1730
Will do, tomorrow, cheers
Let us know how you get on
I had a 'mare with Buy Mobile Phones a while back. Ordered a new phone, they dicked me about, finally sent it, when it arrived the box was open, so I sent it back and they told me they wouldn't accept it because the phone was 'used'.
I had to scream, shout and threaten them with the office of fair trade before they'd even concede that it was them that opened it (or someone previously); and even then they gave me the old 'as an act of good faith' line. They are, without doubt, the murkiest phone shop I've ever used.
I wouldn't trust them any further than I could push them with my piss.
Hi there,
I ordered with buymobilephones.net and my order was dispatched yesterday and is out with City link for delivery tomorrow - so they are definitely legit.
Many thanks
The confirmation email says delivery, sadly the tracking number isnt tracking. Will phone cancel tomorrow if no delivery.
Sent from my GT-P1000 using XDA Premium App
Got the same deal as thread starter, got tracking info via email from BMF. Should be with me tomorrow.
Any problems I have had to date had been delt with swiftly!
Did anybody have a slow order processing, mines been nearly 2 days.
I also ordered the same deal as the first poster and I have a tracking number for City Link that is giving Wednesday as the delivery day with it currently underway to the delivery depot.
I ordered it 'new' despite being eligable for an upgrade with t-mobile. A new number for the specified deal appeared on my existing account ( a couple of my kids also have t-mobile contracts on my account) on Saturday along with the dispatch e-mail.
Therefore all looks OK.
pmt32577 said:
I also ordered the same deal as the first poster and I have a tracking number for City Link that is giving Wednesday as the delivery day with it currently underway to the delivery depot.
I ordered it 'new' despite being eligable for an upgrade with t-mobile. A new number for the specified deal appeared on my existing account ( a couple of my kids also have t-mobile contracts on my account) on Saturday along with the dispatch e-mail.
Therefore all looks OK.
Click to expand...
Click to collapse
How long was your order processing for mate.
I also ordered the same deal and got a city link tracking number which isn't tracking, but I'm told delivery is due tomorrow.... fingers crossed but will cancel and get elsewhere if any problems.
what day did u guys order+ new order or upgrade?
vinokirk said:
what day did u guys order+ new order or upgrade?
Click to expand...
Click to collapse
New contract, but intend to port line from another network
vinokirk said:
what day did u guys order+ new order or upgrade?
Click to expand...
Click to collapse
New contract, porting over from three , on the same deal as the OP. If the phone arrives.trackung link still not working
Sent from my GT-P1000 using XDA Premium App
owz206 said:
How long was your order processing for mate.
Click to expand...
Click to collapse
I ordered on 11th of April and my order was 'processing' until Saturday.
This was a new order.
Status is now that it is on the delivery van. Unfortunately I won't be there to receive it today and touch and go whether there will be anybody at home at all, so may have to wait an extra day.
Just had an email response to say that they have a massive backlog of orders for the galaxy s 2 and that is the reason for the delay in processing my order.
Just got the following email:
Code:
Unfortunately, items in your order are out of stock and are backordered. We will ship them as soon as they are available, and notify you of the shipment by email. We will ship multiple backordered items when all items are in stock.
If your order remains out of stock or backordered for 30 days, your order will be automatically canceled.
You can view the status of your order on AT&T Premier Online Store at any time.
Reference Web Order Number: ################
Thank you,
The AT&T Premier Team
Note: This email message was sent from a notification-only address that cannot accept incoming e-mails. Do not reply to this message.
© 2012 AT&T Intellectual Property. All rights reserved. AT&T and AT&T logo are trademarks of AT&T Intellectual Property.
Privacy Policy | Terms of Use | Using Premier Via Third Parties
Also checked status at the Premier website and got what you see in the attachment.
Doesn't bode well.
eoh7678 said:
Just got the following email:
Code:
Unfortunately, items in your order are out of stock and are backordered. We will ship them as soon as they are available, and notify you of the shipment by email. We will ship multiple backordered items when all items are in stock.
If your order remains out of stock or backordered for 30 days, your order will be automatically canceled.
You can view the status of your order on AT&T Premier Online Store at any time.
Reference Web Order Number: ################
Thank you,
The AT&T Premier Team
Note: This email message was sent from a notification-only address that cannot accept incoming e-mails. Do not reply to this message.
© 2012 AT&T Intellectual Property. All rights reserved. AT&T and AT&T logo are trademarks of AT&T Intellectual Property.
Privacy Policy | Terms of Use | Using Premier Via Third Parties
Also checked status at the Premier website and got what you see in the attachment.
Doesn't bode well.
Click to expand...
Click to collapse
We'll thats no good at all... Please keep us updated w/ your situation.
I got the same e-mail. I'm hoping that it's just automated since the phone isn't actually out yet.
D'oh! Sorry to hear it, guys.
When did you guys order?
And I wouldn't worry too much about that. I would imagine worst case is a week delay. The pre-orders just started yesterday FCS.
I ordered first thing on Feb 5th.
I'm also hoping it's just because it's on pre-order and not technically in-stock.
I ordered Saturday night and got the same message. I'm sure it is just an automated message as we placed our orders over the weekend.
Sent from my SGH-I897 using Tapatalk
I ordered almost literally as soon as the option became available on the site after midnight.
eoh7678, when did you place the order?
Mauijpm said:
I ordered Saturday night and got the same message. I'm sure it is just an automated message as we placed our orders over the weekend.
Sent from my SGH-I897 using Tapatalk
Click to expand...
Click to collapse
That is pretty lame of them.
It still says on the order status that the phone will be delivered on or before the 17th.
Sent from my SGH-I897 using Tapatalk
eoh7678 said:
Just got the following email:
Code:
Unfortunately, items in your order are out of stock and are backordered. We will ship them as soon as they are available, and notify you of the shipment by email. We will ship multiple backordered items when all items are in stock.
If your order remains out of stock or backordered for 30 days, your order will be automatically canceled.
You can view the status of your order on AT&T Premier Online Store at any time.
Reference Web Order Number: ################
Thank you,
The AT&T Premier Team
Note: This email message was sent from a notification-only address that cannot accept incoming e-mails. Do not reply to this message.
© 2012 AT&T Intellectual Property. All rights reserved. AT&T and AT&T logo are trademarks of AT&T Intellectual Property.
Privacy Policy | Terms of Use | Using Premier Via Third Parties
Also checked status at the Premier website and got what you see in the attachment.
Doesn't bode well.
Click to expand...
Click to collapse
Just called Premier. They said this is the case for all pre orders.
Sent from my SGH-I897 using Tapatalk
Mauijpm said:
Just called Premier. They said this is the case for all pre orders.
Sent from my SGH-I897 using Tapatalk
Click to expand...
Click to collapse
You, sir or madam, are a gentlebeing and a scholar.
I was planning on calling after work and you've saved me the time!
+1
eoh7678 said:
You, sir or madam, are a gentlebeing and a scholar.
I was planning on calling after work and you've saved me the time!
+1
Click to expand...
Click to collapse
No worries. Glad I could help. I got the email from them and got nervous as well.
Sent from my SGH-I897 using Tapatalk
Ordered 4 hours ago. I haven't received anything except email saying processing. Hmmm, My turn will be soon.
Does anyone else's premier order status say: "Attention !" in red on the second check box for status?
I called and they were unable to explain what kind of attention is actually required on my part...and suggested I just wait for an email.
Still dealing with in-store BS. Still can't be ordered in my store for some reason. Not sure what the hell is going on. I'm pretty pissed off though. I'll try tomorrow and get my manager involved.
Customer care over the phone is worthless too.
Now I'm scared . . . was planning on going to preorder at the store today after work.
While we've got the AT&T employee on the thread: Can I preorder and pick it up in the store when they open on the 17th?
Also wondering if they won't let me do this I might have them hold it at at the FedEx or UPS facility . . . gotten stuff a day early doing that
randaddy said:
Does anyone else's premier order status say: "Attention !" in red on the second check box for status?
I called and they were unable to explain what kind of attention is actually required on my part...and suggested I just wait for an email.
Click to expand...
Click to collapse
No sir. Mine says pre-order with a check mark underneath. From my experience, keep calling to get a reasonable answer. It is super frustrating, but if you're like me, waiting isn't an option.
Sent from my SGH-I897 using Tapatalk
LiquidArrogance said:
Now I'm scared . . . was planning on going to preorder at the store today after work.
While we've got the AT&T employee on the thread: Can I preorder and pick it up in the store when they open on the 17th?
Also wondering if they won't let me do this I might have them hold it at at the FedEx or UPS facility . . . gotten stuff a day early doing that
Click to expand...
Click to collapse
That's up to the employees at the store. We will do it if the customer only has a PO box or something. So just say that and you should be fine.
The AT&T site says they will ship on April 16th. Who thinks we will get shipping notifications tomorrow??
Getting excited..... :victory:
theyre shipping between the 16th and the 18th and theres a high likelihood they will control when they ship it based on location so they all arrive on the 19th, no matter what method of shipping you chose. but theres also a chance it arrives a day or two early.
AT&T Rep: Oh okay, I see here that you pre order the HTC one and the shipment date is on 04/16/2013 to 04/18/2013.
Me: So it should arrive by the 19th?
AT&T Rep: Yes.
Me: Is there a possibility that it could arrive before that date?
AT&T Rep: It may be possible that it could arrive on the 18 since the shipment date is from 16th-18th.
Hopefully there will be shipping info tomorrow. Does anyone know where the phones are shipping out from? I will definitely be "sick" when it's out for delivery!
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
HIMgurl said:
Hopefully there will be shipping info tomorrow. Does anyone know where the phones are shipping out from? I will definitely be "sick" when it's out for delivery!
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
Click to expand...
Click to collapse
LOL!! :laugh:
they usually ship out of fort worth, tx
Just received tracking number
cachookaman said:
they usually ship out of fort worth, tx
Click to expand...
Click to collapse
Just received tracking number for UPS, UPS still does not show receipt, so I do not know how many days shipping they used.
Even if it is ground it will be here before Friday.
Lu[email protected] said:
Just received tracking number for UPS, UPS still does not show receipt, so I do not know how many days shipping they used.
Even if it is ground it will be here before Friday.
Click to expand...
Click to collapse
Did it include a reference number (your order or phone #)?
[email protected] said:
Just received tracking number for UPS, UPS still does not show receipt, so I do not know how many days shipping they used.
Even if it is ground it will be here before Friday.
Click to expand...
Click to collapse
Sweet!!!! :victory:
olly666 said:
Did it include a reference number (your order or phone #)?
Click to expand...
Click to collapse
It has billing account number, order number, shipping order number, and also shows the serial numbers for the phone and sim card.
Phone number and rate plan are also shown.
[email protected] said:
It has billing account number, order number, shipping order number, and also shows the serial numbers for the phone and sim card.
Phone number and rate plan are also shown.
Click to expand...
Click to collapse
I meant on the UPS tracking - as a reference number (alternate way of looking it up).
olly666 said:
I meant on the UPS tracking - as a reference number (alternate way of looking it up).
Click to expand...
Click to collapse
Tried all the the alternate numbers on UPS, none came up. It is showing now as being picked up and sent 2 day air, so it will arrive Wednesday.
Hopefully they will not block the bootloader unlock by then, if they are even going to block it.
[email protected] said:
Tried all the the alternate numbers on UPS, none came up. It is showing now as being picked up and sent 2 day air, so it will arrive Wednesday.
Hopefully they will not block the bootloader unlock by then, if they are even going to block it.
Click to expand...
Click to collapse
You suck lol (bcuz yours shipped). Totally with you on the bootloader - that's my first todo. I don't see why they'd block it.
cachookaman said:
theyre shipping between the 16th and the 18th and theres a high likelihood they will control when they ship it based on location so they all arrive on the 19th, no matter what method of shipping you chose. but theres also a chance it arrives a day or two early.
AT&T Rep: Oh okay, I see here that you pre order the HTC one and the shipment date is on 04/16/2013 to 04/18/2013.
Me: So it should arrive by the 19th?
AT&T Rep: Yes.
Me: Is there a possibility that it could arrive before that date?
AT&T Rep: It may be possible that it could arrive on the 18 since the shipment date is from 16th-18th.
Click to expand...
Click to collapse
that makes me so annoyed.. why offer overnight then? FYI i got the same exact answer on the phone last friday.
TooCrzy said:
The AT&T site says they will ship on April 16th. Who thinks we will get shipping notifications tomorrow??
Getting excited..... :victory:
Click to expand...
Click to collapse
I switched today from tmobile to AT&T, due to very poor , piss poor service in our area, actually.We bought the htc one, a g3, and a sammy exhilaration for my mother and law
I ordered via web, and on completion told me scheduled to ship the 16th, got confirmation email,then the order proessed and sent to warehouse email, where it went into immediate back order, then, jut now came out of backorder, and into processing/pending shipment.The shipping method is overnight, so hopefully tbe 17th
randalltroy said:
I switched today from tmobile to AT&T, due to very poor , piss poor service in our area, actually.We bought the htc one, a g3, and a sammy exhilaration for my mother and law
I ordered via web, and on completion told me scheduled to ship the 16th, got confirmation email,then the order proessed and sent to warehouse email, where it went into immediate back order, then, jut now came out of backorder, and into processing/pending shipment.The shipping method is overnight, so hopefully tbe 17th
Click to expand...
Click to collapse
How many people have gotten tracking numbers so far?
olly666 said:
How many people have gotten tracking numbers so far?
Click to expand...
Click to collapse
Nada. Website still claims phones will be shipped today.
I just got my htc media link, they sent me two.. now where's my phone haha :victory:
Got my number! It'll be here Thursday. I do feel for the poster above. I opted for free ground and it'll be here a day early.
olly666 said:
How many people have gotten tracking numbers so far?
Click to expand...
Click to collapse
I havent got mine yet, but, in all fairness, i didnt order until 5pm last night PST
Ordered on the 12th, just got my tracking number! 18th whooooo
Still waiting on shipping info which I know takes a while on Groupon. Anyone else order or get shipping info?
KPH325 said:
Still waiting on shipping info which I know takes a while on Groupon. Anyone else order or get shipping info?
Click to expand...
Click to collapse
ordered on sunday from bestbuy, it was shipped. buy taking forever to get here.
I bought one from Groupon, and I don't have any shipping information atm.
Bought from BestBuy Monday, arrived Wednesday
i ordered one from groupon.
I have been patiently waiting and getting impatient. Im calling today and asking for a refund. I could have ordered anywhere else and already had it.
I already tried to cancel..
Hi Itay,
Unfortunately, because it has been more than 2 hours since you made your purchase, your order has already been processed and your item has either shipped or will be in transit shortly. At this point, I am unable to cancel or change your order. I am so sorry for the inconvenience.
Once you've received it, you can return the item for a full refund within 14 days of delivery by heading to your My Groupons page at http://www.groupon.com/mygroupons. After you find this purchase in your account, click the blue link labeled "Return" under the "Track Order" button. Then follow the on-screen instructions to fill in your details and print a prepaid mailing label. For more information on our return policy, please visit http://gr.pn/GoodsReturns.
For future reference, you can edit or cancel your Groupon Goods order directly from your My Groupons page within 2 hours of purchase. (Make sure to do this from a computer since our app doesn't currently support this feature.) First, sign into your account at www.groupon.com/mygroupons. If you see “Edit order” next to your purchase, just click that link to cancel. You can also give us a call during that time frame at (888) 375-5777 Monday–Friday, 9 a.m.–5 p.m. Central Time and we'll be happy to assist you.
According to the Fine Print for this deal, your item should be delivered within 12 business days of the purchase date. Unfortunately, we have not yet received your tracking information, and it may not be available for a few more days.
If you're seeing an order status of "Awaiting Fulfillment" or "Fulfillment in Process," this means your order is in our system and is being readied for shipment by our warehouse. Once your item ships, you'll receive an email update from us letting you know you can access your tracking information from your My Groupons page.
If you haven't received an email with your tracking information within the next week, please let me know and I'll be happy to look into this further.
Thanks for your understanding, and please let me know if you have further questions.
Regards,
Craig
Groupon Customer Support
Click to expand...
Click to collapse
Talked to Groupon this morning...
No shipping or tracking number available. Representative claims there's a hold up getting the shipping info from the vendor.
I just got a tracking number
itaysp said:
I just got a tracking number
Click to expand...
Click to collapse
By email? Does it show on their site?
I got an email "Your Groupon Goods order has shipped" with the tracking number (it links to Groupon's website)
Mine just shipped from Michigan! I live in Indiana so it shouldn't be too long! I should get it tomorrow or Saturday! Such a long wait though :/
Sent from my LG-VS985 using Tapatalk
Nothing yet. Either mine has shipped and havent got an email or they go out in batches? Or they over sold and im out of luck.
since I got the tracking number the status is the same
12/11/2014 5:39 P.M. Order information received by UPS Mail Innovations, Label Ready for Use
Click to expand...
Click to collapse
Does your tracking numbers give the same result?
itaysp said:
since I got the tracking number the status is the same
Does your tracking numbers give the same result?
Click to expand...
Click to collapse
Yep same thing. I'm hoping they ship on Monday. It isn't nice to tease us like that! I just want my watch! Lol.
Sent from my LG-VS985 using Tapatalk
skiman10 said:
Yep same thing. I'm hoping they ship on Monday. It isn't nice to tease us like that! I just want my watch! Lol.
Sent from my LG-VS985 using Tapatalk
Click to expand...
Click to collapse
The status just changed for me!
I see yesterday's statuses as well
itaysp said:
The status just changed for me!
I see yesterday's statuses as well
Click to expand...
Click to collapse
What does it say now?
Sent from my LG-VS985 using Tapatalk
Urbancrest, OH, United States 12/13/2014 8:40 A.M. Package transferred to destination UPS Mail Innovations facility
Urbancrest, OH, United States 12/12/2014 11:47 P.M. Package processed by UPS Mail Innovations origin facility
12/12/2014 8:33 P.M. Package received for processing by UPS Mail Innovations
12/11/2014 5:39 P.M. Shipment information received by UPS Mail Innovations
My tracking number was updated today and it says it will be here on Thursday. It looks like it was transferred from UPS to the USPS in Ohio.
Sent from my LG-VS985 using Tapatalk
Just browsing the G Watch forums since I'll be getting mine thursday and saw this thread. Mine also sat with no tracking for a while, but I did eventually get the tracking and USPS is due to deliver on Thursday.
Looking forward to playing with it
Mine just arrived!
I knew it took a long ass time for Samsung to ship the promotional stuff but this long? I received my phone and did this immediately. After my promotion was approved I was told it would ship in the week of October 1st. How does it go from the week of October 1st to that long?! Anyone else?
cameronw2023 said:
I knew it took a long ass time for Samsung to ship the promotional stuff but this long? I received my phone and did this immediately. After my promotion was approved I was told it would ship in the week of October 1st. How does it go from the week of October 1st to that long?! Anyone else?
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@cameronw2023 I received my phone on September 6th and immediately registered for promotional stuff. Received e-mail next day saying promotion was approved and it would ship within 2-3 weeks. So I was hoping to receive it not later than September 27th. A week later I got another e-mail saying it would be shipped week of September 27. When I pull it up on the Shop Samsung App it says Status: Review in Progress.
So how could I receive an e-mail saying approved with a shipping date, then a 2nd e-mail with a revised shipping date but yet the Samsung App says "Review in Progress".
Contacted Samsung US chat support was told that my promo was never approved and she had no idea why I had received e-mails stating approval and shipping dates. Asked for her Supervisor and chat pod immediately closed. Hmmm. Finally got back in chat pod queue and another chat support person said that I was approved but a mistake had been made and somebody in their warehouse had shipped out 256GB SD cards vice 128GB cards and that shipments had been temporarily suspended pending review of warehouse processes. He said that was probably what prompted 2nd e-mail with delay in shipment.
So 2 chats and two different answers. Not sure which is correct. Definitely appears that information is NOT being disseminated to all chat support personnel or else some are just failing to read the information.
Hopefully, Samsung gets their issues fixed and gets the promotional items out. I haven't bought a Samsung phone in a long while and while I like the Note 8 I am still not a fan of Samsung's customer support. I still call them the Helpless Desk. LOL.
You're luckier than I. I registered on release day too, but mine is still sitting on "Review in Progress".
DowntownRDB said:
@cameronw2023 I received my phone on September 6th and immediately registered for promotional stuff. Received e-mail next day saying promotion was approved and it would ship within 2-3 weeks. So I was hoping to receive it not later than September 27th. A week later I got another e-mail saying it would be shipped week of September 27. When I pull it up on the Shop Samsung App it says Status: Review in Progress.
So how could I receive an e-mail saying approved with a shipping date, then a 2nd e-mail with a revised shipping date but yet the Samsung App says "Review in Progress".
Contacted Samsung US chat support was told that my promo was never approved and she had no idea why I had received e-mails stating approval and shipping dates. Asked for her Supervisor and chat pod immediately closed. Hmmm. Finally got back in chat pod queue and another chat support person said that I was approved but a mistake had been made and somebody in their warehouse had shipped out 256GB SD cards vice 128GB cards and that shipments had been temporarily suspended pending review of warehouse processes. He said that was probably what prompted 2nd e-mail with delay in shipment.
So 2 chats and two different answers. Not sure which is correct. Definitely appears that information is NOT being disseminated to all chat support personnel or else some are just failing to read the information.
Hopefully, Samsung gets their issues fixed and gets the promotional items out. I haven't bought a Samsung phone in a long while and while I like the Note 8 I am still not a fan of Samsung's customer support. I still call them the Helpless Desk. LOL.
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Wtf. That's crazy you went through all that trouble. The note8 is actually my first Samsung device ever. I love it so much lol. Coming from apple I will say that they have excellent service when it comes to certain issues. Samsung lacks the more professional side of things. They make a damn good phone though. I'm hoping this **** will update and every gets the stuff they opted in for. It kinda sucks we have to wait months. I was on Reddit a few weeks back and saw a post from a guy who still didn't get his note7 stuff. I'm like surely that's an error on his end. Sadly it wasn't. I saw multiple people complaining about it. Either way good luck to you and everyone else!
WishRyder said:
You're luckier than I. I registered on release day too, but mine is still sitting on "Review in Progress".
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When I did mine it was approved within 30 minutes. Did you provide all the required info? Maybe Samsung is just slacking right now. Hope it clears up for you
cameronw2023 said:
When I did mine it was approved within 30 minutes. Did you provide all the required info? Maybe Samsung is just slacking right now. Hope it clears up for you
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It said "Approved" shortly after I submitted it, but the status has been stuck on "in Progress" ever since. I submitted what I have in the past for Samsung promotions, so it SHOULD be right. I did go for the Gear 360 though, since I'm starting to accumulate a micro mountain of microSD cards, so maybe that's the catch.
Did mine on Saturday night got approved today said shipping the day of the 25th so let's see they pretty quick shipping stuff out cause whwn i did the note 5 promo it took about a month to get all the stuff from them so lets see
Submitted mine on 15th still says claim received.
Says in terms and conditions:
Participants will be sent an email and SMS to confirm that their Claim has been received by the Promoter. Within two (2) days of Claiming Participants will be sent an email and SMS to confirm whether their Claim has been successful and validated (“Claim Validation”)
Shipping Date too far away
I received an email from Samsung saying that my gift submission was approved and that the shipping date is "2017-11-27." That is really far away and late compared to other gifts I have redeemed from them
already a thread on this. (at lest a lot of infor on it in a thread).
Samsung normally always says 6-8weeks for there promo gits. Normally you get them about 2weeks later.
Yes alot of use got the approved and est ship date of Oct 1 - 9th. Then it changed to 6-8weeks.
We just gotta wait for it to come. Nothing else we can do, it is a promo and this is pretty much normal for samsung.
Took one week for me.
Sent from my SM-N950U using XDA-Developers Legacy app
Submitted mine yesterday, got the approval yesterday. But they quoted a 12/4/17 estimated ship date...
My claim for the 128GB card and wireless charging piece was approved 9/18/17. I got a notification the next day saying it was approved but it wouldn't ship until the week of 10/30/17. Is it typical for Samsung to take that long getting promo products out? I know somebody above said there was an error with shipping out the wrong cards so I guess my question is more generalized.
Anyone in UK had a Dex claim validated yet. Mine was submitted on 15th, still says claim received.
I submitted on 9/8/17 and it said October 7th at first but now it says ships in 6-8 weeks.
Demonface.24 said:
I submitted on 9/8/17 and it said October 7th at first but now it says ships in 6-8 weeks.
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Same here, same date.
I never did get an email. The shopping app says 6 to 8 weeks, from day one. Registered on 9/8.
Got notice it was shipping, 2 hrs latter it was delivered! 10/2/17
Sent from my SM-N950U using XDA-Developers Legacy app
Anybody get their promos yet? Original e-mail I got said it would ship in 2-3 weeks. So I should have received promo last week. Still no update on promo website or Shop Samsung app and customer service appears to be clueless at this point. Oh well, I guess I shouldn't complain as it is a "freebie".
Hope all have a great day and a super weekend.
Same here. Still says 6-8 weeks and my claim was made 9/6....... I was hoping to get a 256gb card vs the 128 like others were getting but I doubt it now
Sent from my SM-N950U using Tapatalk
My promo Gear 360 was back-ordered when I ordered my N8 on 9/15 but the camera just got delivered today!