warning for not ordering your nexus 10 in the play store, but at simply electronics - Nexus 10 General

Hi, this thread is only for those who don't already own the Google nexus 10! It is also only for those who live in a country in which the play store doesn't sell the nexus 10. For example, I'm from the Netherlands and Google does not sell the nexus 10 here. So I looked for an alternative and I found one. The site simply Electronics had the nexus 10 in stock for €420,- and with free delivery. But it didn't went well. Simply electronics comes with a big README, and I want to share that. This is my blog and warning for fans of wanted tech.
I ordered a nexus 10 at simply electronics and I want to share how I got my nexus 10. I did a lot of research before I ordered at simply electronics, and I did see a lot negative reviews. I also saw that simply electronics is located in Hong Kong. But all that didn’t scare me, because if you read them well, it turns out that only very impatient people were negative. They couldn’t wait 3 weeks or they didn’t read the delivery time was in WORKING days. All those impatient people cancelled their order and it went wrong from there. I’m not going to discuss those negative reviews about canceling your order, you can read them yourself. Here is how I got my nexus 10:
Monday March 11, 2013: I ordered a nexus 10, 16GB black from simply electronics. There were 10 in stock, and after I ordered one, there were only 9 in stock. I got some emails with order confirmation and everything so far went well. My nexus 10 would be delivered in 7 to 14 WORKING days. Yeah, first time I saw 1 to 2 weeks, but it’s of course 2 to 3 weeks.
Friday March 15, 2013: Today I got an email from customer service. I had to send personal information, a utility bill and a picture of my driver’s license or ID card. This would be used to check if I really live at the address that I used for my order. This mail scared the **** out of me, but I did send that information. I appreciate that simply electronics wants to be secure, but asking this information doesn’t give me a safe feeling at all. I could expect a reply in 24 hours.
24 hours and one minute later… I didn’t got an email, but, silly me, it was Saturday -_-
Monday March 18, 2013: I received an email around 9 in the morning and my information was correct. They could continue with my order. The status of the order at my account said that my order was in queue.
Wednesday march 20, 2013: Just checking (like every day, can’t wait), simply electronics has one 16GB nexus 10 in stock
Thursday march 21, 2013: Nexus 10 16 GB out of stock and my order status turned to: Your order is progressing. It is pending stock allocation or quality check before it goes out for delivery. Doubts go through my mind like crazy! Read the terms and conditions and it said indeed that simply electronics is located in Hong Kong. In the terms and conditions is also mentioned how canceling and returning works, doesn’t look easy.
Friday march 22, 2013: Order status changed: Order Awaiting Dispatch. Your order is pending courier dispatch. An email will be sent with the tracking details once it is shipped. I hope it is sent before the weekend.
Tuesday april 2, 2013: My girlfriend, who also ordered a google nexus 10 at simply electronics, became a little nervous. So I made a call to customer service why it took so long. waited 20 minutes on the phone and finally I got to speak with an american(who was actually in Hong Kong). He helped me just fine and all, but all he could do was to raise priority to high. I asked him why they didn’t change the promised delivery time to one month and he said all he could do was to make a note to the director. He told me that the order had some delay because my information was checked after the weekend and that it may be shipped friday, but it should be shipped before next tuesday.He just couldn’t see how long it is really going to take before dispatch. He also told me to save a screenshot or something like that from the date and time I signed for the delivery company that I received my order. This is important, because you need it when you want to use the one year warranty.
Tuesday April 8, 2014: no that's a joke, it's 2013. But it just feels like I've been waiting for a year. Still I didn't got an email with tracking details. So I made a call again. This time it's really crazy what they told me: at the quality check they found that the nexus 10 might be damaged. Then I asked about my girlfriend's order and it was the same story. The supplier got them nexus 10's, which might be damaged. Expected delivery date? Of course they wouldn't give me one. As soon as possible is what I hear for a month now.
Tuesday, April 16, called again, blablabla, expected dispatch date: early next week. Sight...
Monday, april 22, order checked: Packed: Your order is awaiting courier pick-up and will be dispatched today or latest next working day. FINALY
Wednesday, April 24, nexus 10 finally arrived
Conclusion: I’m happy with my nexus 10, but I’m not going to buy from simply electronics ever again. They are not honest enough. They let you die in doubt, because they never tell you what the status of your order really is. I don’t mind they are located in Hong Kong, but I do mind they not tell you. Why not tell if everyone already knows? It’s in the terms and conditions, but who will read those anyway? I also do not mind to wait a month for a delivery. But I need to know what is really happening. One tip for all the persons who already ordered and feel the same as me, DON’T cancel! Your order will probably arrive, it may take more time then you were told, but if you cancel your order you will probably never see your money again. And save a copy of the delivery date for your warranty.

Related

Is your Amazon re-ordered pre-order set for JAN/FEB delivery?

My re-ordered 11/22 pre-order will ship between jan 25-feb 8.
This is obviously not Amazons fault as they are just a seller without stock. Blame Asus if anything.
Ditto.
Sent from my Galaxy Note using XDA premium.
I just had a chat with an amazon cs rep.
You are now connected to Michael from Amazon.com.
Me:I have not recieved my $10 Amazon.com gift card code for the transfromer prime I have on pre order. I was sent and email on 12/18/11 that indicated that i should of recieved it in a few days.
Michael:Hello! My name is Michael. How have you been XXXX?
Me:I'm good
Michael:I am glad to hear it!
I'll be happy to help you out with this question. let me just see what has happened with the $10.00 gift-card you have not been sent.
Do you have handy the order number XXXX?
Me:002-218XXXX-XXXXXXX
Michael:Thank you! Let me take a look it, please.
Me:Ok
Michael:I'm sorry it's taking so long, I'll be right with you.
Me:Okay
Also can you verify the delivery date for this order?
Michael:Sure! I will
Me:Thank you
Michael:You're welcome!
I 'm still checking was has happened with the gift-card, in the meantime, I'd like to let you know that the estimated delivery date is Jan 26- Feb 9, 2012, this is because usually ships within 4 to 7 weeks.
Me:Okay so that is when you expect to get in your next shipment or do you think they could come in sooner?
Michael:Let me check on that as well, please
I seems that yes, it's expected to be delivered between that time-frame, but chances are that it takes less than, but i Cannot assure you anything
One more question XXXX, when you placed the order you were promised the gift-card, weren't you?
Me:Yes I was. For $10.
Michael:Thank you! let me continue researching because I just see a promo for FREE One-Day Shipping.
Me:It was in the email that sent to me on 12/18/11.
Michael:Thanks, that will help a lot.
I just got it, let me check on that, it was because I thought it was on another order, sorry!
Me:Okay
Michael:Thanks
Thank you for waiting XXXX! It seems that within these days you'll be getting the $10 Amazon.com Gift Card code, yet if by Friday you have not gotten it, which I do not think so, please contact us back to get this solved.
Me:Okay thank you.
Michael:You're welcome. Was there anything else I could help you with today?
Me:Nope that is all I had. Thank you.
Michael:You are welcome! Thanks for contacting Amazon, we hope to see you again soon.
Have a nice day!
my black sleeve arrives tomorrow. so... cool! ill just sit and stare at the box for the next month.
I didn't have a pre-order.
I Just ordered it from amazon after I cancelled my newegg pre-order.
My 32CH tablet date isn't listed, but my dock date is Jan 26th - Feb 8th.
Geez
Yes, I got the same damn email. I can't beleive we're the same people getting screwed over and over while others who have ordered after us have gotton it or better dates. If I don't get my 10 dollar by friday I'll be calling too. Keep us posted on the 10 dollar. If I get my prime from gamestop on friday, I'm going to wait until I get the 10 dollar and then cancel the amazon orders I have.
Luckily it may not aggrevate me as bad anymore after today. I also replace my dying evo4g with a galaxy s2 and that is out for delivery today. Maybe this will keep my mind off the prime.
ditto :/ :/
Sorry to barge in but did anyone find that Amazon employee's writing difficult to read. It looked like it was written by a child in parts. Wouldn't surprise me if Amazon was employing special kids with the way they've handled their pre-orders.
Shelfty said:
Sorry to barge in but did anyone find that Amazon employee's writing difficult to read. It looked like it was written by a child in parts. Wouldn't surprise me if Amazon was employing special kids with the way they've handled their pre-orders.
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Probably Indian folks or a procedureally generated response by the Amazon Artificial Intelligence system. The errors in typing is put there on purpose to fool you into thinking it's a human being you're talking to.
Yup, got that email this morning from Amazon. Seems like the accidental order cancellation and the gracious offer to re-pre-order still doesn't mean much unless they are way conservative on the timing of the 2012 shipments.
If I had never planned on getting this and not preordered on Nov 22 and just now heard about the Prime I'd be OK with waiting a few more weeks. But all the hype about release dates, open preorders in November, promises of Dec 8, Dec 19, Dec 23 from all over just chaps me.
I cannot believe in this day and age of computerized distribution, massive amounts of data collection, that these retailers AND Asus cannot freakin figure out how many items are enroute, in stores, being shipped, on trucks, etc... Are they using an abacus to keep track of inventory? Apologies for the rant
I preorderd on Nov 22 (32GB Champagne) and did not get canceled.... still having to wait until Jan 12th to get mine. However my dock is scheduled for the 6th
tlo729 said:
Yup, got that email this morning from Amazon. Seems like the accidental order cancellation and the gracious offer to re-pre-order still doesn't mean much unless they are way conservative on the timing of the 2012 shipments.
If I had never planned on getting this and not preordered on Nov 22 and just now heard about the Prime I'd be OK with waiting a few more weeks. But all the hype about release dates, open preorders in November, promises of Dec 8, Dec 19, Dec 23 from all over just chaps me.
I cannot believe in this day and age of computerized distribution, massive amounts of data collection, that these retailers AND Asus cannot freakin figure out how many items are enroute, in stores, being shipped, on trucks, etc... Are they using an abacus to keep track of inventory? Apologies for the rant
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Probably USPS.
My original ship date was 1/25-2/8 but now its pushed back two additional days. Gah.
Mine, preordered on nov 22, says estimated is Jan. 25 to Feb 14!!! What is up with that? Is there anyway to contact asus directly and find out what the status is on these? They said they expected inventory to reach normal levels in jan which hopefully includes the 64gb prime..
Did anyone actually get the $10 gift certificate mentioned in the Amazon apology/re-order e-mail?
PossumK11 said:
Did anyone actually get the $10 gift certificate mentioned in the Amazon apology/re-order e-mail?
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I didn't get it until I called and complain to them about it. You may have to do the same. I had 2 primed on backordered. After they gave me my 10 bucks I canceled both of them. Tired of putting to the back of the line and poor customer service. They don't deliver.
Not re-order, but pre-ordered. Wow, that sucks for a lot of you. I pre-order on DEC.22 (very recent), scheduled to deliver on Jan 25th. Grey 64gb. We'll see.
32 gray went from Jan 25 to next Tuesday!

Amazon.de orders delayed?

Ive just got an email from Amazon.de saying my order placed at the beginning of this week has been delayed due to bottlenecks in production and may take a further one to two weeks to deliver!
Has anyone else got the same?
..and I should say I ordered white.
it could be that amazon has placed 2 orders with the manufacturer.
when i preordered mine on the 9th of may, it still says delivery on the 30th. i spoke on the phone with amazon.co.uk and they told me that they have delivery of an amount of handsets for the 29th and then a bigger delivery on the 6th of june. So i presume is whoever managed to order one early on gets it a bit sooner, and if the stock for delivery on the 30th is gone, then that is why your's might come a bit later.
Amazon.co.uk website is still offering preorders for delivery on the 30th of both blue and white.
Sent from my LG-P920 using xda premium
I got a mail from Amazon today that the delivery COULD be delayed by 1 to 2 week.
On the status page it still says delivery on 30.5.
So I hope for the best.
Edit: I pre-ordered the blue one at amazon.de on 24.4
Sent from my GT-I9100 using XDA
harise100 said:
I got a mail from Amazon today that the delivery COULD be delayed by 1 to 2 week.
On the status page it still says delivery on 30.5.
So I hope for the best.
Sent from my GT-I9100 using XDA
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i suppose that is from the german amazon.de? right?
actually here is a note from amazon.co.uk when you visit the page that sells the phone:
Note on Samsung Galaxy SIII Availability:
We have been made aware that there may be a slight delay in the arrival of some Samsung Galaxy SIII stock into the UK. We will keep you informed of any new information as soon as we receive it. All pre-orders will be fulfilled on a first-come first-served basis and we will not charge your credit card until we are ready to ship your order.
lets hope its delivered as expected!!!
I got an email May 10th saying mine will be delivered June, between 4 and 9, no more emails since
I pre-ordered the white one on May 12th on Amazon.de, and haven't gotten the email yet. Spoke with Amazon reps some of them said that this is a "technical error" (that I haven't received the email), others have said that it might be dispatched, but that they "don't want to make any false promises". My status page still says 30.5.
There already was a discussion on this topic in Galaxy S III Pricing, Availability and Pre Order Thread
There are quite a few in the amazon forum reporting that amazon told them upon request (like the chat) that there is a delay of one or two weeks and that the displayed delivery date of the order may not be correct.
I am one of those.
I have read at least one updating the shipping method to the fast one and this caused the delivery date to be updated to about two weeks later.
According to most personal of amazon.de this delay includes anyone who did a preorder.
We'll have to wait until next week to find out if this is true.
What a chaos!!!11Eleven
If I look at the amazon.de page at this moment, you can order the blue and white version for 621,- € with delivery at 31.5
harise100 said:
What a chaos!!!11Eleven
If I look at the amazon.de page at this moment, you can order the blue and white version for 621,- € with delivery at 31.5
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Yes, but this one is not sold by Amazon directly, but by Notebook.de. Amazon still sells at 587 EUR with 1-3 weeks delay.
Does anyone know where I could buy the phone locally in Austria (Vienna)? Saturn doesn't have it on the website, neither does MediaMarkt.
Nope.
It looks like the delay is not restricted to amazon but most or all vendors.
I don't think you'll get lucky with a normal vendor.
Don't expect saturn or mediamarkt to have them any time soon, the austrian ones are always slow on picking up new stuff compared to the german ones.
Maybe there is more luck with a mobile operator, but I did not check on this since I am not interested in buying it with a contract and have it sim-locked (if you are willing, then the offer from orange.at might be a good one).
But hey, it's 'just' supposted to be one or two weeks.
Drink tea, relax and wait (yea I know, it's hard, i'm just trying on that myself)
Hironimo said:
Nope.
It looks like the delay is not restricted to amazon but most or all vendors.
I don't think you'll get lucky with a normal vendor.
Don't expect saturn or mediamarkt to have them any time soon, the austrian ones are always slow on picking up new stuff compared to the german ones.
Maybe there is more luck with a mobile operator, but I did not check on this since I am not interested in buying it with a contract and have it sim-locked (if you are willing, then the offer from orange.at might be a good one).
But hey, it's 'just' supposted to be one or two weeks.
Drink tea, relax and wait (yea I know, it's hard, i'm just trying on that myself)
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Yeah I figured I'll tour Orange, T-Mobile, and Drei tomorrow and see if I could get one without contract, though I doubt it. Still waiting for news from Amazon about the definite delay...
I'm gonna wait until the madness does down and stock aplenty so i can get one within a week
Just got another email, delayed to 19 - 26 June
I also got an email from Amazon.de today. I pre-ordered a pebble blue S3 on the 15th of May. It now says that it will be delivered from June, 14th to June, 15th.
So that's another 2 weeks of waiting.
Same here. This is a bit frustrating. Samsung should've addressed this problem earlier, how could they let this slip? After all, this is one of the most anticipated phones of the year.

LG G Watch available in other countries.

It's available here.
Order before 6pm for despatch today.
I've cancelled my Google Play order to order this one instead!
EDIT: I'd suggest using PayPal. Otherwise you may get this email: [see attachment]
EDIT 2.0: Re-ordered with PayPal address, I'll let y'all know what happens.
EDIT 2.5: They accepted PayPal... But they didn't accept my shipping address for some reason.
EDIT 3.0: I should look before I leap. The watch is now out of stock. Plus you can only use paypal. Even then, they might contest your delivery address. This is only really worth it if Google doesn't ship to your country. Otherwise, I'd suggest waiting for Google to stock them.
I've cancelled my Mobile Fun order and re-ordered from Google.
PSSST. Hey you. Yes, you! Use NEWCLOTH as a voucher code to get a free microfibre cloth worth about £4!
Have you ordered from them before?
edit...decided to order from them. Delivery is a bit cheaper and I got cash back. Hopefully they'll dispatch it tomorrow and I can go get if from the Post Office on Friday after Royal Mail fail to deliver it.
Hm, I'd rather buy it from google, I like being loyal
J
Sent from my D6503 using XDA Free mobile app
dunjamon said:
Have you ordered from them before?
edit...decided to order from them. Delivery is a bit cheaper and I got cash back. Hopefully they'll dispatch it tomorrow and I can go get if from the Post Office on Friday after Royal Mail fail to deliver it.
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I've ordered from them before, yes.
Never an electronic item though, just the occasional case. They seem alright, plus you can get a free microfibre cloth if you use a certain voucher code (I forget what).
Ordered mine straight away, as the pre-orders I saw in The Netherlands were €300,- (Total Bull**** right?)
used your voucher, worked indeed.
Now time to wait. :victory:
My order's been updated to "queued for processing"! :fingers-crossed:
Edit..."Our warehouse team are picking your order" :fingers-crossed: :fingers-crossed:
_MinusZero_ said:
It's available on MobileFun. I can't provide a direct link because of my post count.
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Thanks for that. Just ordered one and cancelled the Play Store order. Hopefully it's not a mistake
Ordered yesterday at about 16:30 for delivery before 1pm today and here I sit...counting my steps and replying to texts cos there's not a lot else you can do with it yet......lol
MobileFun attach a letter to the box explaining that you shouldn't get it until the 7th because it won't be fully functional until then but they want you to have it early so you're ready to go etc.
Nice of them.
Cool! First impressions? Mine's showing as packing ready for despatch now.
how about ordering it for outside UK? are they trustworthy?
Ordered mine to. Mobilefun are trustworthy, often used by the guys at MoDaCo.
I used paypal and DPD next day, we will see what happens.
This was the email I got:
This email acknowledges the order you have placed online. We will email you again to confirm shipment when your order is processed, which will be within the next working day. Orders paid for before 6pm weekdays are shipped the same day providing the items are in stock.
Order Summary
Qty. Product Price Each
1 44653 LG G Watch for Android Smartphones - Black 159.00 GBP
Estimated despatch for the above products: Today, Wednesday 2nd July 2014
Shipping Method: DPD Next Working Day Parcel
Tracked service which is guaranteed to arrive the next working day (Monday to Friday) if ordered by 5 PM (not available to the Channel Islands)
Shipping Cost:6.99 GBP
Order total is 165.99 GBP, including 27.66 GBP VAT at 20%. A VAT invoice will be sent out with your order.
I have NO loyalty to Googles Play Store. Returning seems like a nightmare (many issues with my faulty N10) and the delivery charge is a rip-off.
And.... they're gone
Just checked the status of my order (placed 2nd July @ 09:40) and it's now changed from "queued for processing" to "Sorry, this item appears to be out of stock". Looks like they accept orders willy-nilly and not on quantity actually in stock at the time of ordering. I very cleverly cancelled my Play Store order already, so it's maybe someones way of telling me to wait for the 360
edit: product page says due back in stock in 2 days time.
Decided to cancel my order, and get it from Google Play instead.
First MobileFun weren't happy with my payment method (Mastercard); so I used PayPal instead.
Then their security team apparently weren't happy with my address I gave them; they said they tried to call me yesterday to confirm my address.
No missed calls, no voicemail.
Customer service asked if I wanted to verify my address...
By now, the watch is out of stock. Despite me ordering within minutes of them announcing it.
Not very impressed, and most likely won't order from them again. Not for electronics anyway.
^I hear you. I've just sent them my "thoughts" on the matter. That said, I've had a good few things from them in the past with now bother so I'm cutting them some slack. Their stock level calculations are obviously not to be trusted so I'll certainly think twice about ordering from them again.
_MinusZero_ said:
Decided to cancel my order, and get it from Google Play instead.
First MobileFun weren't happy with my payment method (Mastercard); so I used PayPal instead.
Then their security team apparently weren't happy with my address I gave them; they said they tried to call me yesterday to confirm my address.
No missed calls, no voicemail.
Customer service asked if I wanted to verify my address...
By now, the watch is out of stock. Despite me ordering within minutes of them announcing it.
Not very impressed, and most likely won't order from them again. Not for electronics anyway.
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Same here, cancelled my order. pre-ordered it from a shop in The Netherlands.
Selling a device saying it will be dispatched immidiatly and then say "oh its out of stock". not too impressed with that.
(As a web developer, I also find it a weird way of doing it. A proper system would be a count behind the article and every time someone purchases it the count goes count -1. till the point it has to say its out of stock.)
Well pre-ordered from Coolblue (if you live in The Netherlands), Delivery date: 8 July
Northernmost said:
Just checked the status of my order (placed 2nd July @ 09:40) and it's now changed from "queued for processing" to "Sorry, this item appears to be out of stock". Looks like they accept orders willy-nilly and not on quantity actually in stock at the time of ordering. I very cleverly cancelled my Play Store order already, so it's maybe someones way of telling me to wait for the 360
edit: product page says due back in stock in 2 days time.
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Really odd, ordered mine at 11:45 today and my status is packing ready for dispatch. Holding my breath now to see whether mine gets pulled. Maybe LG have leaned on them for delivering early.
shadowgolf said:
Really odd, ordered mine at 11:45 today and my status is packing ready for dispatch. Holding my breath now to see whether mine gets pulled. Maybe LG have leaned on them for delivering early.
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That, or Mobile Fun have learned how to ship things on a first-come first-served basis just like the Play Store does [read: doesn't] /s
Enjoy your watch!
Northernmost said:
That, or Mobile Fun have learned how to ship things on a first-come first-served basis just like the Play Store does [read: doesn't] /s
Enjoy your watch!
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Thanks, I feel bad now, as though I'm taking your watch! Still not convinced they won't throw a spanner in the works though...
Sent from my LG-V500 using Tapatalk
It's not your fault so don't you worry. It did lead me to just cancel the order completely and take my money (which they still have!) elsewhere. I'll not be ordering from them again!
Well, yep my order also went south. Made my feelings known to them as well.
I think I will wait until next week now, see the first full reviews, make a decision then.

Huawei.com waiting room.

There doesn't seem to be a ton of us on here but I can't keep up with the google orders getting shipping confimations and pending. I ordered 64 gb aluminum on October 14th. Early November expected. Since first batches were said to ship when Google does.
States that don't charge tax:
Missouri
Louisiana
Connecticut
Wisconsin
Arizona
Pennsylvania
North Carolina
states that do charge tax:
California
Michigan
Texas
Florida
New Jersey
Washington (10%)
I ordered on 9/30 32gb graphite. When I ordered it said shipping late October. Though both times I live chatted with reps I got different answers. One said they were shipping the same time as Google, and the other said first week of November. I'm combining the two answers and going with any day now lol
Ordered 10/15 (a bit late to the party). 64GB Graphite. "Early November" ship date. I am dying waiting. I also need to pick up a case and screen protector...
I ordered 32gb aluminium on the 29th. Hoping I get some shipping info by Monday. I should be in first batch that goes out when Google starts shipping...which seems to be now
Sent from my Nexus 5 using Tapatalk
I orders 64GB graphite on 10/19. No shipping info other than early Nov.
I ordered on Oct.1, 2015 using affirm. It has been processing every since. Went to affirm website. They want their first payment even if the phone is still processing I guess. Google was just sold out and I was glad to save on the tax. I will just pay it all out and avoid the interest if I like it and decide to keep it.
I ordered on 9/30 the 64 GB Graphite version right before I canceled my 32 GB Graphite version on Google. It still says Processing but my AMEX has already been charged.
Ordered on 9/30, 32gb aluminum. Talked to representative who said early November or might be late October. He wasn't sure.
I was told early on that they would ship at the same time as Google and have a different batch than Google's. So I assume that when people from Google orders that ordered around the same time frame as you (I ordered on 9/29), then that's when you will get a shipping email. People who have already had theirs shipped are the ones who ordered within seconds of it going live on google and most people didn't order from huawei till the 29th since we didn't even know they would sell direct. I'd estimate them to ship out sometime next week for those who ordered when it said late October.
I ordered an Aluminum 64GB on 10/19. I was very late preordering. I tried to order late night of 10/16 but they were out of 64GB, then they put some back on 10/19 but I was able to get 1 before sold out of 64GB again with in a few hours.
Even though I preordered pretty late when I did order it still said Early November. So I'm guessing mine will be shipped mid or late 1st November week. But who knows maybe myself and us in this thread will be surprised early. After all its pretty clear much less ordered from Hauwei, therefore a lot less volume of product for them to ship. Meaning takes less time. That's what I'm hoping for.
Ordered 10/18 64GB Graphite - Early November ship date.
Typically 'early' means before the 14th.
Let's hope it's before that. I read somewhere (lost track where) that they'll be shipping between the 4th and 11th.
Also there's this: https://plus.google.com/+TaylorWimberly/posts/4hasXnK3XDA
(Taylor Wimberly works at Huawei and said that they'll be shipping 'soonish')
64GB aluminum ordered on the 15th. The website says if you try to buy one now, regardless of size or color it says shipping 'late november'
32gb alum 9/30 early November
Sent from my XT1053 using Tapatalk
Well my case on Amazon isn't in stock until the 5th. So guessing they are going to ship the phone on the.... 2nd. And hopefully from somewhere local. I love in Missouri.
I ordered my 64GB Graphite through Huawei and I have no received no further communication. Not even an order confirmation email. I checked my spam folder and there is nothing there either. They have, however, charged my AMEX on Oct 11.
I guess I should call them?
Also. Useful info I was mad about at first. To track your order status from gethuawei.com you must be on the desktop view. Scroll all the way down to "track order" under "account"
Yeah. Call em. Pretty sure they shut their live chat down. Tried 2 days in a row and said they had high volume, try again later or leave a message.
thenewak said:
I orders 64GB graphite on 10/19. No shipping info other than early Nov.
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I'm same as you, but ordered 64gb graphite on 10/20. Credit card was charged 2 days after. Web site indicated shipping early November. Still says processing. With the free shipping Huawei provides, I'm not expecting the phone until at least mid November.
I did order the Google Nexus case from the Google Store yesterday and it shipped last night lol
I order mine on the 29th using affirm I still haven't received a email on shipping date
Believe it or not, while it hasn't shipped, it let me place an order for the 64GB in Aluminum. This was at 8pm last night. The night before, the phone was out of stock on both there, & Google.
Sent from my Note 4, patiently waiting on my Nexus 6P

Note8 Promotion shipping

I knew it took a long ass time for Samsung to ship the promotional stuff but this long? I received my phone and did this immediately. After my promotion was approved I was told it would ship in the week of October 1st. How does it go from the week of October 1st to that long?! Anyone else?
cameronw2023 said:
I knew it took a long ass time for Samsung to ship the promotional stuff but this long? I received my phone and did this immediately. After my promotion was approved I was told it would ship in the week of October 1st. How does it go from the week of October 1st to that long?! Anyone else?
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@cameronw2023 I received my phone on September 6th and immediately registered for promotional stuff. Received e-mail next day saying promotion was approved and it would ship within 2-3 weeks. So I was hoping to receive it not later than September 27th. A week later I got another e-mail saying it would be shipped week of September 27. When I pull it up on the Shop Samsung App it says Status: Review in Progress.
So how could I receive an e-mail saying approved with a shipping date, then a 2nd e-mail with a revised shipping date but yet the Samsung App says "Review in Progress".
Contacted Samsung US chat support was told that my promo was never approved and she had no idea why I had received e-mails stating approval and shipping dates. Asked for her Supervisor and chat pod immediately closed. Hmmm. Finally got back in chat pod queue and another chat support person said that I was approved but a mistake had been made and somebody in their warehouse had shipped out 256GB SD cards vice 128GB cards and that shipments had been temporarily suspended pending review of warehouse processes. He said that was probably what prompted 2nd e-mail with delay in shipment.
So 2 chats and two different answers. Not sure which is correct. Definitely appears that information is NOT being disseminated to all chat support personnel or else some are just failing to read the information.
Hopefully, Samsung gets their issues fixed and gets the promotional items out. I haven't bought a Samsung phone in a long while and while I like the Note 8 I am still not a fan of Samsung's customer support. I still call them the Helpless Desk. LOL.
You're luckier than I. I registered on release day too, but mine is still sitting on "Review in Progress".
DowntownRDB said:
@cameronw2023 I received my phone on September 6th and immediately registered for promotional stuff. Received e-mail next day saying promotion was approved and it would ship within 2-3 weeks. So I was hoping to receive it not later than September 27th. A week later I got another e-mail saying it would be shipped week of September 27. When I pull it up on the Shop Samsung App it says Status: Review in Progress.
So how could I receive an e-mail saying approved with a shipping date, then a 2nd e-mail with a revised shipping date but yet the Samsung App says "Review in Progress".
Contacted Samsung US chat support was told that my promo was never approved and she had no idea why I had received e-mails stating approval and shipping dates. Asked for her Supervisor and chat pod immediately closed. Hmmm. Finally got back in chat pod queue and another chat support person said that I was approved but a mistake had been made and somebody in their warehouse had shipped out 256GB SD cards vice 128GB cards and that shipments had been temporarily suspended pending review of warehouse processes. He said that was probably what prompted 2nd e-mail with delay in shipment.
So 2 chats and two different answers. Not sure which is correct. Definitely appears that information is NOT being disseminated to all chat support personnel or else some are just failing to read the information.
Hopefully, Samsung gets their issues fixed and gets the promotional items out. I haven't bought a Samsung phone in a long while and while I like the Note 8 I am still not a fan of Samsung's customer support. I still call them the Helpless Desk. LOL.
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Wtf. That's crazy you went through all that trouble. The note8 is actually my first Samsung device ever. I love it so much lol. Coming from apple I will say that they have excellent service when it comes to certain issues. Samsung lacks the more professional side of things. They make a damn good phone though. I'm hoping this **** will update and every gets the stuff they opted in for. It kinda sucks we have to wait months. I was on Reddit a few weeks back and saw a post from a guy who still didn't get his note7 stuff. I'm like surely that's an error on his end. Sadly it wasn't. I saw multiple people complaining about it. Either way good luck to you and everyone else!
WishRyder said:
You're luckier than I. I registered on release day too, but mine is still sitting on "Review in Progress".
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When I did mine it was approved within 30 minutes. Did you provide all the required info? Maybe Samsung is just slacking right now. Hope it clears up for you
cameronw2023 said:
When I did mine it was approved within 30 minutes. Did you provide all the required info? Maybe Samsung is just slacking right now. Hope it clears up for you
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It said "Approved" shortly after I submitted it, but the status has been stuck on "in Progress" ever since. I submitted what I have in the past for Samsung promotions, so it SHOULD be right. I did go for the Gear 360 though, since I'm starting to accumulate a micro mountain of microSD cards, so maybe that's the catch.
Did mine on Saturday night got approved today said shipping the day of the 25th so let's see they pretty quick shipping stuff out cause whwn i did the note 5 promo it took about a month to get all the stuff from them so lets see
Submitted mine on 15th still says claim received.
Says in terms and conditions:
Participants will be sent an email and SMS to confirm that their Claim has been received by the Promoter. Within two (2) days of Claiming Participants will be sent an email and SMS to confirm whether their Claim has been successful and validated (“Claim Validation”)
Shipping Date too far away
I received an email from Samsung saying that my gift submission was approved and that the shipping date is "2017-11-27." That is really far away and late compared to other gifts I have redeemed from them
already a thread on this. (at lest a lot of infor on it in a thread).
Samsung normally always says 6-8weeks for there promo gits. Normally you get them about 2weeks later.
Yes alot of use got the approved and est ship date of Oct 1 - 9th. Then it changed to 6-8weeks.
We just gotta wait for it to come. Nothing else we can do, it is a promo and this is pretty much normal for samsung.
Took one week for me.
Sent from my SM-N950U using XDA-Developers Legacy app
Submitted mine yesterday, got the approval yesterday. But they quoted a 12/4/17 estimated ship date...
My claim for the 128GB card and wireless charging piece was approved 9/18/17. I got a notification the next day saying it was approved but it wouldn't ship until the week of 10/30/17. Is it typical for Samsung to take that long getting promo products out? I know somebody above said there was an error with shipping out the wrong cards so I guess my question is more generalized.
Anyone in UK had a Dex claim validated yet. Mine was submitted on 15th, still says claim received.
I submitted on 9/8/17 and it said October 7th at first but now it says ships in 6-8 weeks.
Demonface.24 said:
I submitted on 9/8/17 and it said October 7th at first but now it says ships in 6-8 weeks.
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Same here, same date.
I never did get an email. The shopping app says 6 to 8 weeks, from day one. Registered on 9/8.
Got notice it was shipping, 2 hrs latter it was delivered! 10/2/17
Sent from my SM-N950U using XDA-Developers Legacy app
Anybody get their promos yet? Original e-mail I got said it would ship in 2-3 weeks. So I should have received promo last week. Still no update on promo website or Shop Samsung app and customer service appears to be clueless at this point. Oh well, I guess I shouldn't complain as it is a "freebie".
Hope all have a great day and a super weekend.
Same here. Still says 6-8 weeks and my claim was made 9/6....... I was hoping to get a 256gb card vs the 128 like others were getting but I doubt it now
Sent from my SM-N950U using Tapatalk
My promo Gear 360 was back-ordered when I ordered my N8 on 9/15 but the camera just got delivered today!

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