Can't post link. Its a message screen at the center of the screen showing exactly this message: "Error retrieving information from server. [RPC:S-5:AEC-0]".
When this problem happens, the page doesn't load the images (I checked this a few times)
-When I try to view apps: for example, when I'm browsing apps with the google play app, that error appears, and when I press ok, it returns to the previous page. Trying to open any app anywhere ("people also downloaded", link from another app or webpage to google play app) causes this.
-This happens about 75% of the times. I have to try again few times, and sometimes the error doesn't appear.
-Wifi or mobile data, doesn't matter.
-Happened on my Huawei ideos x5 and still happening on my Samsung galaxy s3.
-This doesn't happen when downloading apps. It has never happened in that situation.
-Happened when I tried to do an in app purchase. Aftter putting password, it said that card not valid. With second try it worked.
-I have tried many times clearing caches/datas of google play and the framework thing, rebooting after but didn't help.
-I have cleared cache in recovery too, with no success.
-I have removed and replaced google account, didn't help. (at the same time with the 2 previous operations)
-I have installed new google play versions.
This seems to be account dependent problem. I haven't found a working solution yet.
EDIT: Plot twist: Now I ALSO get the more common problem that happens when trying to DOWNLOAD apps. "...could not be downloaded due to an error. (Error retrieving information from server. [RPC:S-5:AEC-0])". Then I did the data/cache clears to google play and services framework, rebooted and then tried to download. "Error retrieving information from server. [RPC:S-5:AEC-0]" to NOTIFICATION bar. Then google play app froze and now when i try to download, I get the "...could not be downloaded due to an error. (Error retrieving information from server. [RPC:S-5:AEC-0])" Message in the google play app.
bump
bump
Help!
dsnrvgiondsrg
bump
nhyviyhf
skinkken said:
nhyviyhf
Click to expand...
Click to collapse
same problem here - don't know...i'm googling it
---------- Post added at 06:21 AM ---------- Previous post was at 06:12 AM ----------
1) go to your phone / tablets settings & select "applications".
2) Locate "Google Service Framework", Select the "all" tab, & select clear data
3) Locate "Google Play" & select clear data
4) reboot your device.
Still not working.
!!!!!!!!!!!
qwertyuiop
heeeeeeeeeeeeeeeelp
Here's the fix...
Go into Google Play. Go to settings. Go to content filtering. Uncheck all the boxes except for 'Everything.' It may ask you to create (or enter) a password. Do it. Back out of the settings. Go back into settings. Go to content filtering. Check all boxes. Cross your fingers. Apps should now download and update.
Good luck and post your results with this post quoted in your reply if it worked for you.
NexusuxeN said:
Here's the fix...
Go into Google Play. Go to settings. Go to content filtering. Uncheck all the boxes except for 'Everything.' It may ask you to create (or enter) a password. Do it. Back out of the settings. Go back into settings. Go to content filtering. Check all boxes. Cross your fingers. Apps should now download and update.
Good luck and post your results with this post quoted in your reply if it worked for you.
Click to expand...
Click to collapse
I'm having the same problem as OP, and registered just so I could post this. I followed your instructions, and now I can't install anything because of filter restrictions, even though I set it to let me download everything again.
thunderchan said:
I'm having the same problem as OP, and registered just so I could post this. I followed your instructions, and now I can't install anything because of filter restrictions, even though I set it to let me download everything again.
Click to expand...
Click to collapse
Maybe I should mention that I first followed the instructions posted in here with the framework services clear data and all. Not sure if that is part of what made mine suddenly work or not.
The problems began for me when I got the 4.3 update.
This was the little tweak I made that got me updating and downloading again. Sorry if it doesn't work for you.
Just remove you're account and sign in again
NexusuxeN said:
Maybe I should mention that I first followed the instructions posted in here with the framework services clear data and all. Not sure if that is part of what made mine suddenly work or not.
The problems began for me when I got the 4.3 update.
This was the little tweak I made that got me updating and downloading again. Sorry if it doesn't work for you.
Click to expand...
Click to collapse
I tried this, didn't work. First cleared the things in the apps, then did what you suggested.
bennycop said:
Just remove you're account and sign in again
Click to expand...
Click to collapse
I have done this a few times. Read my first post.
Plot twist: Now I ALSO get the more common problem that happens when trying to DOWNLOAD apps. "...could not be downloaded due to an error. (Error retrieving information from server. [RPC:S-5:AEC-0])". Then I did the data/cache clears to google play and services framework, rebooted and then tried to download. "Error retrieving information from server. [RPC:S-5:AEC-0]" to NOTIFICATION bar. Then google play app froze and now when i try to download, I get the "...could not be downloaded due to an error. (Error retrieving information from server. [RPC:S-5:AEC-0])" Message in the google play app.
bump
I am having the same problem too. This started when I updated to 4.3 on my Nexus 4 phone. Except I get an error code of "7" instead of "5" when purchasing a paid app, and a "5" when I try to download or update an app. Very frustrating!
Related
Hi there
Lately i have a error 921 at Google play. Cannot Update or download from the market.
I tried everything i found here (i think) on xda forums
Clear cache and date from google play app, clear data from Google service framework, rebooted, But no.
I also did a factory reset from settings, added my account back on, but same error. Error 921.
I also added another google account, same error 921 :-/
Does someone has a solution to this?
What rom?
Sent from my MT11i using Tapatalk
Sony Ericsson Neo
-rooted
-unlocked bootloader
-cwm recovery
- ROM: 2.3.4 *.42 - Global - 62 Baseband
try clearing dalvik cache in cwm recovery
vimjam said:
try clearing dalvik cache in cwm recovery
Click to expand...
Click to collapse
No Luck. I contacted google support, so hopefully they can help.
I cleared cache, dalvik, factory reset from cwm and more.. no luck. All downloads hangs for a long time, then error 921
I also followed this: http://allaboutregistry.blogspot.com/2012/04/how-to-fix-android-error-921.html No luck
Update: It works on Mobile data, as in 3g. Not wifi. But since i do not have a good dataplan, i need the google play to work on WiFi. Suggestions?
This worked for me after restoring settings after changing roms, but it seems "too easy" compared to what you've already done.. eiher way, you may try it...
Go to you System Settings -> Accounts & Sync -> go to your google account and remove it. Then open your Play Store App and add the account from there.
FrankBullitt said:
Go to you System Settings -> Accounts & Sync -> go to your google account and remove it. Then open your Play Store App and add the account again.
It worked for me after restoring settings after changing roms.
Click to expand...
Click to collapse
No success for me doing that way. Says "cannot remove account".
So i did a factory reset in CWM, added account and started all over. still no success. Strange error.
Also added transparent proxy to see if it worked. But no.
But over 3G it works. over WIFI not.
vargens said:
No success for me doing that way. Says "cannot remove account".
So i did a factory reset in CWM, added account and started all over. still no success. Strange error.
Also added transparent proxy to see if it worked. But no.
But over 3G it works. over WIFI not.
Click to expand...
Click to collapse
That "cannot remove account" message sounds creepy.
---------- Post added at 05:06 PM ---------- Previous post was at 04:57 PM ----------
Another possibility:
have you tried to unmount your sdcard in the Systems -> Storage menu and then try to install any app?
oh, and is you Google Play version 3.5.15?
Like the resources very much... Thanks for sharing.
FrankBullitt said:
That "cannot remove account" message sounds creepy.
Click to expand...
Click to collapse
No problem to delete other accounts on the phone, just the main one. I also tried to use other accounts to connect to google play. No success downloading or removing the the "main" account.
I did a factory reset, added the account all over again..same error.
Another possibility:
have you tried to unmount your sdcard in the Systems -> Storage menu and then try to install any app?
Click to expand...
Click to collapse
Yes, no success. Downloads stands just still.
oh, and is you Google Play version 3.5.15?
Click to expand...
Click to collapse
No, 3.5.16 after update.
I also tried to unstal update to old "market", still same error, nothing downloads.
Also after factory reset. :-/
Installed droid wall by any chance ?
Qwerty123 \m/ said:
Installed droid wall by any chance ?
Click to expand...
Click to collapse
No. Still i'm sitting here trying to figure it out. Also open tcp/udp 5228 in my router with no luck.
I have a feeling google play blocked me out. Still waiting for google support to answer my mail
Seems like trouble solved it self, or that google fixed it?
Still i think my IP was blocked from D/L from market and the support ticket to google solved it...
Solution for Google Play error 921
vargens said:
Seems like trouble solved it self, or that google fixed it?
Still i think my IP was blocked from D/L from market and the support ticket to google solved it...
Click to expand...
Click to collapse
I had same problem on my Sprint Epic 4G Touch. Solved it by updating my PRL.
Glenn
FrankBullitt said:
This worked for me after restoring settings after changing roms, but it seems "too easy" compared to what you've already done.. eiher way, you may try it...
Go to you System Settings -> Accounts & Sync -> go to your google account and remove it. Then open your Play Store App and add the account from there.
Click to expand...
Click to collapse
Worked for me too! Thanks!
FrankBullitt said:
This worked for me after restoring settings after changing roms, but it seems "too easy" compared to what you've already done.. eiher way, you may try it...
Go to you System Settings -> Accounts & Sync -> go to your google account and remove it. Then open your Play Store App and add the account from there.
Click to expand...
Click to collapse
You have no idea the hell you have saved me from. I have spent hours trying the various fixes to this problem, with NO luck.... Then I saw this post and it worked like a charm! THANK YOU!!!!!!!!!!!!!!
FrankBullitt said:
This worked for me after restoring settings after changing roms, but it seems "too easy" compared to what you've already done.. eiher way, you may try it...
Go to you System Settings -> Accounts & Sync -> go to your google account and remove it. Then open your Play Store App and add the account from there.
Click to expand...
Click to collapse
It worked here too. Thanks !
It's seems to be the easiest one we never recognize.
FrankBullitt said:
This worked for me after restoring settings after changing roms, but it seems "too easy" compared to what you've already done.. eiher way, you may try it...
Go to you System Settings -> Accounts & Sync -> go to your google account and remove it. Then open your Play Store App and add the account from there.
Click to expand...
Click to collapse
Worked like a charm. Rom changing changes the identifying numbers. It thought I was a different phone. I like it, I call them the Solomon Solutions.- brilliant
thanks
FrankBullitt said:
This worked for me after restoring settings after changing roms, but it seems "too easy" compared to what you've already done.. eiher way, you may try it...
Go to you System Settings -> Accounts & Sync -> go to your google account and remove it. Then open your Play Store App and add the account from there.
Click to expand...
Click to collapse
This worked thanks.
Even with clearing all the cache and factory reset, google account is retained somehow
All of a sudden Google Play Store stopped working. When I try to start it up, I get a screen "Authentication is required. You need to sign into your Google Account." and a [Retry] button. When I press the button, I get the same screen again.
I've checked that there's no firewall, my Google Account is working (checked from the PC), I've cleaned the Play Store data, all to no avail. I tried removing the account but that is not allowed, I need to do a factory reset for that -- something that I'm not particularly looking forward to.
Any idea what is going wrong and how I can recover?
sciurius said:
All of a sudden Google Play Store stopped working. When I try to start it up, I get a screen "Authentication is required. You need to sign into your Google Account." and a [Retry] button. When I press the button, I get the same screen again.
I've checked that there's no firewall, my Google Account is working (checked from the PC), I've cleaned the Play Store data, all to no avail. I tried removing the account but that is not allowed, I need to do a factory reset for that -- something that I'm not particularly looking forward to.
Any idea what is going wrong and how I can recover?
Click to expand...
Click to collapse
clear data for google services framework, and force close it and reboot, or idk, downgrade the play store, also its odd that u cant remove ur acc, it should let you remove it if u go in settings accounts and as far as i can remember long press your account, hope i helped
Ranomez said:
clear data for google services framework, and force close it and reboot,
Click to expand...
Click to collapse
That did not make a difference.
or idk, downgrade the play store,
Click to expand...
Click to collapse
How can I do that?
also its odd that u cant remove ur acc, it should let you remove it if u go in settings accounts and as far as i can remember long press your account,
Click to expand...
Click to collapse
When I try this, it asks for confirmation, I press 'Remove account' and then comes a dialog similar to "this account is required by some applications, you can only remove it by resetting the phone to factory defaults (...)".
sciurius said:
How can I do that?
Click to expand...
Click to collapse
im not sure if u can, but if u installed the market using the froyo gapps installer in a thread from here you should be able to go to settings->applications->manage apps and find play store and click on it and downgrade, a button where uninstall would normally be, also u could tell me ur device and android version and where u installed gpps from, thatd really help me at helping you out
Ranomez said:
im not sure if u can, but if u installed the market using the froyo gapps installer in a thread from here you should be able to go to settings->applications->manage apps and find play store and click on it and downgrade, a button where uninstall would normally be,
Click to expand...
Click to collapse
My button reads [Uninstall updates]. After doing so, I get the old Market application again. However, when I start it, I get "Error: Authentication required. Please log into your Google account."
I tried uninstall Market and restore (from TitanumBackup) - no difference.
also u could tell me ur device and android version and where u installed gpps from, thatd really help me at helping you out
Click to expand...
Click to collapse
Archos 10.1IT running UrukDroid 1.6.4 (Based on stock archos Froyo 2.2)
Actually, I have the feeling that Market (and Play) try to start some authentication service, that fails or is missing.
sciurius said:
My button reads [Uninstall updates]. After doing so, I get the old Market application again. However, when I start it, I get "Error: Authentication required. Please log into your Google account."
I tried uninstall Market and restore (from TitanumBackup) - no difference.
Archos 10.1IT running UrukDroid 1.6.4 (Based on stock archos Froyo 2.2)
Click to expand...
Click to collapse
hmm............try using the program u used to install market again, but first try after uninstalling updates to clear cache and data for google services framework and market, and also try to force stop them, otherwise try to reuse the app u used to install market
I removed the google apps and reinstalled them (several times, several ways). Finally success after reinstall using ArcTools. Now I can start Google Play. I asks me to create an account and it seems to work again.
Thanks for the assistance!
Again, I lost Google Play. Same symptoms: it says I need to sign in or create an account first, but doesn't give me the opportunity to do so.
I removed everything Google related. Re-installed Market (using ArcTools) but Market just doesn't get installed. Similar when trying to install Play using ArcTools: all tools get installed but there's no Play.
When restoring Market or Play from backup I have the same problems decribed in the beginning of the message.
Really puzzling - and frustrating.
Downloaded the new YouTube update today. Opened it. I get a pop-up stating I don't have Google Play services installed on my phone and its needed to run the app (or at least sign in).
So I go to download it... It downloads, starts installing and then I get an error message saying "incompatible with other applications using the same shared ID"
Anyone else having this issue? I'm at a loss...
Getting this same error on my iconia a500. Any ideas how to fix this?
Luckily I titanium'd recently so I was able to roll back but I want to upgrade and this is annoying the crap out of me.
Updated the error message
Argh... Tried a fresh install and still an issue... Wife is having the same issue
Are you guys running custom ROMs? What type? Stock based? Custom kernel? ASOP?
Phaded said:
Downloaded the new YouTube update today. Opened it. I get a pop-up stating I don't have Google Play services installed on my phone and its needed to run the app (or at least sign in).
So I go to download it... It downloads, starts installing and then I get an error message saying "incompatible with other applications using the same shared ID"
Anyone else having this issue? I'm at a loss...
Click to expand...
Click to collapse
I have the exact same problem. I updated the YouTube app from Google Play last night. When I opened it, a message displayed saying that I needed to install Google Play Services. When I tried to install it, I got the same error message as you.
I tried doing a factory reset and then attempted to install Google Play Services before I restored any apps, but no luck.
I'm not running any custom ROMs. I'm running the stock version of Android (4.0.3) that came with my iDeaUSA YG A777 tablet. I don't have any custom kernels, either.
mtmerrick said:
Are you guys running custom ROMs? What type? Stock based? Custom kernel? ASOP?
Click to expand...
Click to collapse
Running Vigor 360. Problem didn't show up until latest YouTube update. It seems others on Nils business sense are having issue too.
people with this problem can you please check something for me.
go to settings > apps "all tab" and look for google services framework\
if this is here: clear data, then reboot.
No go. Found it, cleared data, rebooted
Went into market, updated YouTube. Opened it, get the pop-up saying Google Play services needs to be installed, hit ok, takes me to the market to install it. It downloads, goes to install them I get the incompatible error.
This sucks :/
Phaded said:
No go. Found it, cleared data, rebooted
Went into market, updated YouTube. Opened it, get the pop-up saying Google Play services needs to be installed, hit ok, takes me to the market to install it. It downloads, goes to install them I get the incompatible error.
This sucks :/
Click to expand...
Click to collapse
got the same exact thing.
thank god for titanium backup, restoring things so easily.
I had this problem running Nils Business ICS 3.6, flashed Rezone Redux last night.....now everything plays happily.
Yeah, I'm starting to think its a issue with a certain type of sock-based custom ROM.....
I think it has something to do with ROMs that already have services installed. I am checking it out.
Google app services issue
Yes having the same problem I backed out as per your instructions but as someone else has stated as soon as you try to sign in the problem occurs. Patiently waiting for your solution Nilsp you are the best. Thanks
NilsP said:
I think it has something to do with ROMs that already have services installed. I am checking it out.
Click to expand...
Click to collapse
A solution to this problem that worked for me was found on another Android forum.
Because I'm new to this forum, I'm not allowed to post links. So, if you put "Google Play services won't install" into Google (with the quotes), then it should be the first page that comes up.
PM me the link. I'll post it.
I'm also having the same problem. I've installed custom rom jellyblast.
Is there any fix yet?
Sent from my GT-S5830i using xda app-developers app
basportsaddict said:
A solution to this problem that worked for me was found on another Android forum.
Because I'm new to this forum, I'm not allowed to post links. So, if you put "Google Play services won't install" into Google (with the quotes), then it should be the first page that comes up.
Click to expand...
Click to collapse
He was linking to this:
http://androidforums.com/marquee-all-things-root/660913-google-play-services-wont-install.html
and it does not work for me
mtmerrick said:
He was linking to this:
http://androidforums.com/marquee-all-things-root/660913-google-play-services-wont-install.html
and it does not work for me
Click to expand...
Click to collapse
Thank you for posting the link, mtmerrick.
didn't work for me either. tried every possible installation combination and no go. luckily I found the previous version on a themer's site
Yesterday i flashed new kernel and the google play did the "No connection" error.
I tried many options excluding factory reset, it was the last option to try.
I tried clear data and catch of the play store and the google play services and it didn't fix it.
I tried to fix permission in the recovery, to remove the google account and when I tried to enter the account again, the phone shows me the error: "Can't establish a reliable connection to the server".
I tested many fixes that I saw on the internet but again WITHOUT FACTORY RESET.
I tried many things myself, and wow!! I tried to find an option how to fix it!!!
I decided to show you the option!
Let's start!
1. When the message appears ( ^^up to this^^ ) click on the next button.
2. Now if you will click on the log in button, it will show you the error again. So click on the register button. Enter any details you want, it will not help you in the future. Now when you finish to enter the details, go to the google play, it's will works now!!
3. Now go to the settings app, and remove the account you added last minute.
4. Press on the add account bottom and click on the google icon. Now you can add your google account without any error!!!
Enjoy !!
Which ever username I enter it says it is not available.
same problem
sirius_gamer said:
Which ever username I enter it says it is not available.
Click to expand...
Click to collapse
same problem
just flashed 6.2.b.0.200 and i cant log in to my google account nor google play or gtalk.
syed sono said:
same problem
just flashed 6.2.b.0.200 and i cant log in to my google account nor google play or gtalk.
Click to expand...
Click to collapse
There was a problem with PTCL actually. Dont know what they were doing -_- Just wait for a few days it'll get resolved automatically.
Sent from my Xperia S using Tapatalk 2
I think I found another option to fix it, just to go to the host file and delete it.
After it to do a reboot and that's it.
try this
my signature
i installed an application from google play (clean sweeper) and through it, i was able to delete some of the pre-installed apps. i may have uninstalled a wrong one though...i keep getting a error message- process.android.media has stopped unexpectedly whenever i try to go to google play. and when i try to download anything that message will pop up followed by another that says, unable to download due to error (491) i have done resets, restores, mounted and unmounted my sd, cleared cache and data for all applications (individualy and system as a whole) reset app preferences, EVERYTHING!! but nothing has worked. it is un-rooted, not by choice---and only 2 months old...anybody out there with a solution/suggestion for me, id appreciate it greatly.
error 491
dott1er said:
i installed an application from google play (clean sweeper) and through it, i was able to delete some of the pre-installed apps. i may have uninstalled a wrong one though...i keep getting a error message- process.android.media has stopped unexpectedly whenever i try to go to google play. and when i try to download anything that message will pop up followed by another that says, unable to download due to error (491) i have done resets, restores, mounted and unmounted my sd, cleared cache and data for all applications (individualy and system as a whole) reset app preferences, EVERYTHING!! but nothing has worked. it is un-rooted, not by choice---and only 2 months old...anybody out there with a solution/suggestion for me, id appreciate it greatly.
Click to expand...
Click to collapse
I had this same error the other day.it happens because play store thinks your account sharing. instead of using phone to download something go to play store and send it to your phone after you do that once you will be able to install apps with your phone again.The some big long ways to fox this but you will have to search google for them if the simplest way doesnt work,
Error 491
I tried the short way to fix the error by trying to download from Google play store on my computer. No luck. gives me the same error. message. My phone is rooted but still can't do much with it. This is really frustrating. can someone please help.
---------- Post added at 04:32 PM ---------- Previous post was at 04:14 PM ----------
Hey to all of you still having problems with this error. After playing around with it I discovered I had to go into Google settings and turn on location access, and I also turned on "allow remote lock and factory reset" in the device manager tab. That seemed to do the trick. Hope this helps.