hi i have had my att htc one since release. I have bootloader unlocked and stock rom with a kernel with middle button for options.
I recently unplugged my car stereo from my phone's headphone jack and since then it has stopped working.
I wont recognize it as plugged in.
I cant play anything through that headphones port.
I tried to reset but to no avail.
Lastly i tried to play music and then call a random number which seemed to play music from my headphones with the call and i could hear from the left headphones with crackling sound. The phones headset was also playing sound and call voice simultaneously.
Sounds like the headphone jack is going bad. Restore to the phone to stock and AT&T should replace it.
Sent from the "ONE" phone for me
SKyRocKeting727 said:
Sounds like the headphone jack is going bad. Restore to the phone to stock and AT&T should replace it.
Sent from the "ONE" phone for me
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I doubt it. They will tell me its over 14 days and to contact htc themselves and arrange a rma or something.
No they will warranty it you have one year warranty on your phone I had the battery go bad on mine after the 14 day period and they replaced it no problem
Sent from my HTC One using Tapatalk 2
AT&T Will cover it under your one year warranty. I've exchanged my Note and a few friends had the same issues with power buttons. Make sure you go to an AT&T corporate store.
Sent from the "ONE" phone for me
so i just follow the return to stock guide and return it. Simple enough i suppose. Thanks.
One more thing, my phone is sim unlocked. If i were to recive a replacement then it would be sim locked and i doubt att is going to be of any help in that situation.
RaXxaa said:
One more thing, my phone is sim unlocked. If i were to recive a replacement then it would be sim locked and i doubt att is going to be of any help in that situation.
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Call customer service and explain your situation. Most likely they will be of assistance. Or you can ask a rep about it before you exchange it at the store.
Sent from the "ONE" phone for me
Related
I had a Vibrant 3g and loved it. I recently decided to purchase a Vibrant 4g off the Internet with no warranty. I rooted it and used it for about a week and then I realized when I call someone, the other person can't hear me. Yes I don't use much minutes and more of a texting guy and it took me a week to realize that lol.
- When I use Bluetooth headset, I can make calls fine.
-When I try to make calls with phone of wired headset, the other person can't hear me.
I even tried to record my sound using build in mic and it didn't record anything. I came to the conclusion that the mic doesn't work. Its a brand new phone. What should I do?
Should I call T-Mobile? (I didn't buy the phone from tmobile)
Should I call Samsung for their manufacture warranty?
or is there any way for me to fix it myself?
I would say you would be best off first trying to call T-Mobile or bringing it to the store to see what they can do for you. Otherwise since its new Samsung should hopefully be able to help you. Good luck.
Yesterday, the vibration motor on my phone stopped working, so I went to Sprint, who ordered me a replacement through the HTC warranty.
I used the HTC Unlock method, therefore, my warranty is void. Is Sprint going to check this when I come in for the exchange? Or will it just be an even swap with no questions?
Thank you!
They will just swap it. I have had them swap my phone after I unlocked it no questions asked. I even left it rooted custom rom and all. Now if it was bricked that might be a different story. They might check then but not for a motor issue.
deadlocked007 said:
Would they have to order a replacement for let's say a busted speaker?
Sent from my PG86100 using XDA App
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Actually, yes. He said that since the phone came out less than a year ago, they don't open any of them there. My friend actually came with me because his 3VO has a broken speaker. They told him that he has to go to the corporate location, as that is the only place that will actually open the phone without voiding the warranty, and if they can't fix it, they have to replace it.
He told me the vibration issue can't be fixed, and they have to order a replacement model.
i just put a stock rom on my phone and took it in and im not sure if they knew or not but i got a new phone
Sprint doesn't seem to care most of the techs are rooted. If it was bricked then yes they would be looking at you funny and you might have to pay a fee or your warranty is no good.
Not sure if this is the right place for this question, but I'll ask it anyways with a little background first:
About 3 weeks ago the wifi radio died in my Atrix that I've had for about 9 months. I call AT&T Warranty and they determine that I can get a replacement. I go to the local service center, first receive a phone that the speakerphone is broken on, then get a replacement which I notice three days later has a screen issue that looks like burn-in.
During having this phone I had issues where the notifications stop making sound for texts and emails (regardless of which program) and only vibrates. So, I call back into warranty and have them send me a new phone for the screen issue thinking that the notification thing is part of the fact it was a bad replacement. So I get the new phone a few days ago and am experiencing the same issue with notifications regardless of if they are stored on the internal SD or the default notifications. I tried calling in to tech support, who knew nothing about the issue who then transferred me to Motorola, who knew nothing about the issue.
I call back to warranty support and explain that I run a business and this phone is no longer usable in its current state and refuse to accept another replacement due to the fact it's happened on both of the replacement phones they've sent me. So here's the question:
[Q] In recent years, has anyone successfully gotten AT&T to replace a phone with a different model phone through warranty support?
Because I've been with AT&T for 8 years now and remember having a phone replaced with a different model after having 4 replacements go bad over the course of a month, but even after talking to her supervisor the warranty rep could not replace the phone with anything but an Atrix 4G.
This is effing infuriating.
You could try writing a letter or email to moto. They appreciate the feedback and might send u an atrix2 if ur lucky
Sent from my MB860 using xda premium
vn1977 said:
Not sure if this is the right place for this question, but I'll ask it anyways with a little background first:
About 3 weeks ago the wifi radio died in my Atrix that I've had for about 9 months. I call AT&T Warranty and they determine that I can get a replacement. I go to the local service center, first receive a phone that the speakerphone is broken on, then get a replacement which I notice three days later has a screen issue that looks like burn-in.
During having this phone I had issues where the notifications stop making sound for texts and emails (regardless of which program) and only vibrates. So, I call back into warranty and have them send me a new phone for the screen issue thinking that the notification thing is part of the fact it was a bad replacement. So I get the new phone a few days ago and am experiencing the same issue with notifications regardless of if they are stored on the internal SD or the default notifications. I tried calling in to tech support, who knew nothing about the issue who then transferred me to Motorola, who knew nothing about the issue.
I call back to warranty support and explain that I run a business and this phone is no longer usable in its current state and refuse to accept another replacement due to the fact it's happened on both of the replacement phones they've sent me. So here's the question:
[Q] In recent years, has anyone successfully gotten AT&T to replace a phone with a different model phone through warranty support?
Because I've been with AT&T for 8 years now and remember having a phone replaced with a different model after having 4 replacements go bad over the course of a month, but even after talking to her supervisor the warranty rep could not replace the phone with anything but an Atrix 4G.
This is effing infuriating.
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My mom was able to do that. Even got a replacement from wp7 to android. Att rule is 3 replacements under warranty, you can get a different model. Not sure if its your choice or theirs however. She raised hell. I suggest you do the same. Good luck.
Well, AT&T will not replace it with something different, but they did make good with me by giving me a large credit on my account. I'm guessing this was done to make it easier for me to use one of the upgrade paths they gave me.
I emailed Motorola and they want me to send my phone in for diag work, which I can't do as I have no backup phone, so I have sent a suggestion to them on how to test for the issue so I'll see what they say.
Thank you for the suggestions!
Sent from my MB860 using XDA
My son has had replacements, (being a teenager this has been somewhat frequent), which have been a different make and model. They have only done this when the phone he had was no longer available, and they would send a "like" phone with the same features. We have never requested a different replacement however, so I do not know what the answer would be there.
---------- Post added at 04:03 PM ---------- Previous post was at 04:01 PM ----------
Android The Greek said:
You could try writing a letter or email to moto. They appreciate the feedback and might send u an atrix2 if ur lucky
Sent from my MB860 using xda premium
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Click to collapse
Someone posted in the last week they got a warranty replacement and were given an Atrix 2 by AT&T, so they may very well be out of the original Atrix at their warehouses.
I may go ahead and try warranty through Motorola now... the only phone I want from AT&T at the moment is the Galaxy Note and it's a bit too high priced for me to take the upgrade option (I max out at $200!). I purchased a Sony Xperia Play on craigslist to replace it for the moment and will probably sell the Atrix if Motorola doesn't send me an Atrix 2. I find it funny that Motorola wanted me to send my phone in, which would leave me without a phone for at least 5 days... Thank you for the replies, everyone!
I bought my M7 brand new from eBay and everything worked fine when I got it. Somehow between unlocking the bootloader, installing recovery, rooting, and installing this (M7 Unofficial T-Mobile 1.29.401.13 OTA GSM Deodex) ROM, the vibration no longer works. I can feel an EXTREMELY faint vibrate. So faint that i had to mute the TV and put my ear to the phone to hear it.
What can I do to try to get this taken care of?
More info
CrimsonKnight said:
I bought my M7 brand new from eBay and everything worked fine when I got it. Somehow between unlocking the bootloader, installing recovery, rooting, and installing this (M7 Unofficial T-Mobile 1.29.401.13 OTA GSM Deodex) ROM, the vibration no longer works. I can feel an EXTREMELY faint vibrate. So faint that i had to mute the TV and put my ear to the phone to hear it.
What can I do to try to get this taken care of?
Click to expand...
Click to collapse
OK so it's definitely busted. I ran the vibration diagnostic (*#*#3424#*#*) mode and ran the vibration test. If I knock the phone around a bit it comes back but never lasts more than a few seconds. Will T-mobile honor the warranty if I bought the phone from eBay and have unlocked my bootloader?
Okay, I had this problem with another phone I had (HTC Sensation 4G). I found myself with little vibrations, so faint that it wasn't noticeable in my pocket. Instead of going back to another stock ROM I left it the way it was. A few days later my speaker shut completely down, so I freaked out and installed a different ROM. Speaker didn't work, vibrations worked though. I called HTC and they told me I screwed something up in the phone's circuitry. My recommendation would be to go to a different ROM, if that doesn't work, go stock, and if you still have problems call HTC.
frostyroot said:
Okay, I had this problem with another phone I had (HTC Sensation 4G). I found myself with little vibrations, so faint that it wasn't noticeable in my pocket. Instead of going back to another stock ROM I left it the way it was. A few days later my speaker shut completely down, so I freaked out and installed a different ROM. Speaker didn't work, vibrations worked though. I called HTC and they told me I screwed something up in the phone's circuitry. My recommendation would be to go to a different ROM, if that doesn't work, go stock, and if you still have problems call HTC.
Click to expand...
Click to collapse
I reflashed my stock ROM backup I made and its the same thing. I'll text myself and sometimes it vibrates and sometimes it doesn't.
If you have it covered with insurance by T-Mobile then I see why not unroot it, lock the bootloader and return it to T-Mobile. It's sure worth a shot!
CrimsonKnight said:
I bought my M7 brand new from eBay
Click to expand...
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frostyroot said:
If you have it covered with insurance by T-Mobile then I see why not unroot it, lock the bootloader and return it to T-Mobile. It's sure worth a shot!
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Click to collapse
Got it off eBay. Whats the manufacturer warranty on these things?
Usually HTC would charge you a hundred something, I usually buy my phones from anywhere other than T-Mobile and still get insured by them. If you've insured your phone it should still be covered through T-Mobile. Try that first because I know to replace a damaged phone through T-Mobile is a sure a hundred dollars and not a day without a phone because it gets replaced in like 1 day if anything.
frostyroot said:
Usually HTC would charge you a hundred something, I usually buy my phones from anywhere other than T-Mobile and still get insured by them. If you've insured your phone it should still be covered through T-Mobile. Try that first because I know to replace a damaged phone through T-Mobile is a sure a hundred dollars and not a day without a phone because it gets replaced in like 1 day if anything.
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I just got back from tmobile they told me since I didn't buy it at tmobile and i'm prepaid they can't help me. I'm going to get a refund through ebay. The description stated the phone was new and defect free but it isn't so according to ebay's policies I'm eligible for a refund.
I think I'm going to buy ANOTHER M7, when I get it go to t-mobile to transfer my service to the new one, then send the old one back through ebay buyer protection for a refund. I'll be out almost $600 until the ebay refund goes through though.
CrimsonKnight said:
Got it off eBay. Whats the manufacturer warranty on these things?
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Click to collapse
if you bought it brand new, its a 1 year warranty with HTC, you can do t his through T-Mobile and they will charge you $20 to call and deal with it for you however, since we dont have SOFF, they will know you rooted it, there is this video that says rooting does not void your warranty so if you can prove to HTC that you rooting did NOT cause this, they shouldn't care
TrueYears said:
if you bought it brand new, its a 1 year warranty with HTC, you can do t his through T-Mobile and they will charge you $20 to call and deal with it for you however, since we dont have SOFF, they will know you rooted it, there is this video that says rooting does not void your warranty so if you can prove to HTC that you rooting did NOT cause this, they shouldn't care
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Click to collapse
Is this $20 fee documented somewhere? Although I believe you I can't really point to an xda thread as source if the guy in the store says they don't do that.
Also, I'd be out a phone during this process right? And what if HTC tells me that me rooting my phone caused the vibration hardware to malfunction?
CrimsonKnight said:
Is this $20 fee documented somewhere? Although I believe you I can't really point to an xda thread as source if the guy in the store says they don't do that.
Also, I'd be out a phone during this process right? And what if HTC tells me that me rooting my phone caused the vibration hardware to malfunction?
Click to expand...
Click to collapse
Okay then, if you bought it brand new, you have the receipt, you still have HTC 1 year warranty. You put it back to stock, and you tell them there is a problem with your phone. The vibration is off and its too weak. Then thats it. You will be out of a phone, if they do notice its rooted, which they probably wont if you resort it back to 100% stock and lock the booloader thought I am not sure about this, you can try to argue that it started happening way before you rooted it to fix an issue they are at fault here.
TrueYears said:
Okay then, if you bought it brand new, you have the receipt, you still have HTC 1 year warranty. You put it back to stock, and you tell them there is a problem with your phone. The vibration is off and its too weak. Then thats it. You will be out of a phone, if they do notice its rooted, which they probably wont if you resort it back to 100% stock and lock the booloader thought I am not sure about this, you can try to argue that it started happening way before you rooted it to fix an issue they are at fault here.
Click to expand...
Click to collapse
I bought it from eBay, no receipt. I could ask the person I bought it from for their receipt I guess. And if I brought it back I would put it back to stock but the bootloader would still say relocked and tampered since we don't have an RUU for t-mobile yet.
CrimsonKnight said:
I bought it from eBay, no receipt. I could ask the person I bought it from for their receipt I guess. And if I brought it back I would put it back to stock but the bootloader would still say relocked and tampered since we don't have an RUU for t-mobile yet.
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Click to collapse
Yeah basically so you will have to argue with then that this happened before you flashed the new Rom thinking that would fix it. My phone vibration starts strong and gets weak but it last like a good minute just vibrating in a decreasing way.
.I was considering rooting and flashing the new 1.29 update because ny buttons don't work eithe but since we don't have SOFF they will know
A week ago or so a got ATT variant of S9+ and spent a lot of time personalizing the phone only to find out at that the phone is affected by a serious glitch.
The screen unlocks when a call is initiated from Bluetooth car interface (with Safe Lock Off). I contacted Samsung customer service. After days of back and forth and after exhausting all remedies including full reset on a brand new phone the result was the same.
I tried the phone with my wife’s car. The same thing. Out curiosity, with help of ATT store manager I also tested her brand new Note 9 in my car. No difference. A call from car Bluetooth unlocks the screen. Plugging headphones in does not.
I returned the phone to ATT store for credit. Is it ATT variant's glitch or all S9+, Note 9 phones are affected?
maratech said:
A week ago or so a got ATT variant of S9+ and spent a lot of time personalizing the phone only to find out at that the phone is affected by a serious glitch.
The screen unlocks when a call is initiated from Bluetooth car interface (with Safe Lock Off). I contacted Samsung customer service. After days of back and forth and after exhausting all remedies including full reset on a brand new phone the result was the same.
I tried the phone with my wife’s car. The same thing. Out curiosity, with help of ATT store manager I also tested her brand new Note 9 in my car. No difference. A call from car Bluetooth unlocks the screen. Plugging headphones in does not.
I returned the phone to ATT store for credit. Is it ATT variant's glitch or all S9+, Note 9 phones are affected?
Click to expand...
Click to collapse
I realize you returned your phone, but yes when I make a call from the car's touchscreen interface, the S9+ screen unlocks, but it turns off after my one minute delay and the call of course continues. I'm on AT&T also. I can't speak for other carriers but this is probably normal behavior. The S9+ is on Bluetooth 5.0 whereas most car systems are probably on 4.0. It is not 100% backward compatible as many people think. There are long threads on the Samsung forums about connectivity issues. Your auto dealer may have an update for your car's system.
Sent from my SM-G965U using Tapatalk
rmc69 said:
I realize you returned your phone, but yes when I make a call from the car's touchscreen interface, the S9+ screen unlocks, but it turns off after my one minute delay and the call of course continues. I'm on AT&T also. I can't speak for other carriers but this is probably normal behavior. The S9+ is on Bluetooth 5.0 whereas most car systems are probably on 4.0. It is not 100% backward compatible as many people think. There are long threads on the Samsung forums about connectivity issues. Your auto dealer may have an update for your car's system.
Sent from my SM-G965U using Tapatalk
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Click to collapse
Perhaps I didn't keep the connection live long enough, but my impression was that the phone locked only when I terminated the call. I don't believe that Bluetooth version plays any role here. My BMW 650i has up to date communication software installed. Imagine somebody leaving the phone in the car and the car gets stolen. Whoever has control over the car has access to information on the phone after making a call from the car. From corporate risk management point of view this is not acceptable. Samsung customer support was convinced that the phone is bad and they wanted me to send it for repair. After trying the Note 9 with the same end result, I started to suspect that perhaps the glitch affects ATT variants only. But if this normal, how can they fix it. I tried everything they suggested and at the end returned the phone. I posted my comments on ATT and Samsung websites. They were removed. Nobody tried to contact me.
mariusxda said:
Perhaps I didn't keep the connection live long enough, but my impression was that the phone locked only when I terminated the call. I don't believe that Bluetooth version plays any role here. My BMW 650i has up to date communication software installed. Imagine somebody leaving the phone in the car and the car gets stolen. Whoever has control over the car has access to information on the phone after making a call from the car. From corporate risk management point of view this is not acceptable. Samsung customer support was convinced that the phone is bad and they wanted me to send it for repair. After trying the Note 9 with the same end result, I started to suspect that perhaps the glitch affects ATT variants only. But if this normal, how can they fix it. I tried everything they suggested and at the end returned the phone. I posted my comments on ATT and Samsung websites. They were removed. Nobody tried to contact me.
Click to expand...
Click to collapse
What phones did you and your wife use before the S9+ that did not unlock the phone at all when you made a call from the car's interface? You might try one of the BMW forums to see what phone other owners are using. No one wants to wait forever for an update that may not come. My only suggestion at this point would be to try a different phone and manufacturer until you find one that works as it should with your car.
Sent from my SM-G965U using Tapatalk
rmc69 said:
What phones did you and your wife use before the S9+ that did not unlock the phone at all when you made a call from the car's interface? You might try one of the BMW forums to see what phone other owners are using. No one wants to wait forever for an update that may not come. My only suggestion at this point would be to try a different phone and manufacturer until you find one that works as it should with your car.
Sent from my SM-G965U using Tapatalk
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I am using HTC 10 and need slightly bigger screen, my wife IPhone. We went through many different cars and phones and had the same problem only once with some earlier HTC model. The outcry was so loud back then, that HTC patched that in a week or so.