Second Exchange Activesync account not syncing - Android Q&A, Help & Troubleshooting

Hey folks
I am having an issue with my HTC Evo 3D where I am unable to have more than one active Exchange Activesync (EAS) account syncing. I'm trying to have my work e-mail and my hotmail account with push using EAS.
What I have tried:
- Setting up my work e-mail, then my hotmail. Can receive work e-mails instantly, but not with hotmail.
- Setting up my hotmail, then my work e-mail. Can receive hotmail e-mails instantly, but not with my work e-mail.
- Setting up my work e-mail in one mail client, and my hotmail in a separate client. Same issues as above, one receiving push e-mail and the other not.
And here's something funny: If I set up one and then the other in the default HTC mail client, the first one will work with push the but second one won't. BUT, if I then do a manual sync to make the second one "catch up", that second one will start receiving with push but the first one no longer does. I can keep doing this, and it seems like only one can be "active" at a time.
I've tried different clients with the same results, and tried Touchdown which many people recommend, but Touchdown is built to allow only one active profile at a time (so only one EAS account pushing or polling).
I'm beginning to think it's a device limitation on the Evo 3D but it would be great to get around that - I've seen bits and pieces around saying that, due to licencing, iPhones can have up to 5 EAS accounts at a time, and different Android phones can have varying numbers, but haven't seen anything particularly clear or definitive.
Any help would be much appreciated. I'm running stock ROM, ICS 4.0.3.
Cheers

I've moved this post to the Evo 3D part of the forum... tried the Edit/Delete button to delete this one but can't seem to see a delete option..?
Mods feel free to delete this.
Cheers

Hello there,
Report your thread, ask for a change section.
Sent from my Xperia Arc S using xda premium

Related

multiple IMAP

I'm a Mogul user looking to switch to the Hero.
Two questions:
1) Does android support multiple IMAP accounts?
2) If so, does it support push/idle? Can I set one account up to check, and one to stay online (for push)?
Not opposed to third party apps, if needed.
Thanks!
I have two IMAP accounts on mine, no problem there.
You can set indepent intervals to check, I don't think actual push is an option, but you could have it check every 5 minutes I think.
agreed, multiple IMAP is fine, but i have found no way of using IMAP idle to do push either. I just don't think it supports it.
Also, if your IMAP requires you to set the IMAP path, you may run into issues as well.
Thanks, I think I'll give android a try then. Looks like K9mail might be able to do push....either of you tried that?
I had a look, but visually I didn't like it. I have no issue with stock mail so I use that...
i just route my email through Gmail now. i only log into my server to clear it out once in a while.
Which reminds me, it's up for renewal....dammit, more money to pay out this month

[Q] Calender & Mail Help!!!

Hey Guys
Just joined the android bunch when the wife got me a new Xperia X10 for my b'day/anniversary. Its awesome and i'am loving every bit of it especially the personalization part of it.
However coming from the iPhone I have a few queries and would be great if someone could help me with it. Have searched the forums and haven't really got any useful info of it (mind you i could have terrible searching skill, btw did anyone see my keys??)
I have two mail id's like most people. One is my personal gmail id and the other is my corporate mail id. I have configured them both onto my phone and I'am indeed recieving all mails without a glitch. Unfortunately I don't have an option of sorts to configure my office calendar to sync with the native app. The calendar option does not exist for the second mail option(The option to sync my personal gmail calendar exists and is working fine).
However while using the iphone3g previously I was able to simultaneously use both the calendars (gmail & corporate) and an update on either of the two calendars from my desktop would show on the calendar.
Question1
Is it possible to have a similar system on the android as well. The backend for my corporate mail is provided by gmail and so is the calendar and everything in it. Someone suggested elsewhere that i could share the calendar to my personal mail and i could use it that way. Unfortunately it not enabled for me and the only option for sharing lets my personal account to see if I'm free or engaged at any time. This would be of very limited use to me.
Question 2
Whenever i receive a mail with a calendar invite on the corporate id, the mail appears empty with a small attachment. Using the preview option on the mail app displays text based data that pretty much random stuff overlaid on the meeting name etc(i guess this is the program info or something). Is there anyway if and when i receive an invite i would be able to add them to my calendar or refuse it right-away etc..
These two queries are the biggest of my worries as of now on the otherwise enjoyable experience. I'm terrible sorry for the long post but thought I'd give as much info as possible.
Thanks for your time and help!!
Cheers!!
PS: Some background info, Phone: Xperia X10i, Firmware 2.1-Update1(India), unrooted, baseband 2.1.54. If there is any other app that would help me do the same(Paid or Free), it would be awesome.
Hi there,
I use my phone in a similar way, I have 4 accounts in my gmail app. 3 corporate and 1 personal. If I can remember back to 2.1 (eclair) you can only have 1 gmail account in that app. Then you have to use the mail app for up to 5 more (not sure about moxier mail, I never used it).
Basically what your best doing is rooting the phone to get it up to 2.2 (froyo) that way use have much more control over what sync's from each account. I would recommend tripnraver's froyo. He has a new 1.2.0 coming tonight. You do have to put up with some minor bugs, but the benefits far out weigh the negatives.
A lot also depends on what type of email accounts they are. Either way froyo is way better for your needs.
If you don't wish to dabble with your new present, wait a few months when sony bring out 2.3.4 gingerbread!
I have had a few close shaves, while flashing my phone but approx 10 roms later, I'm pretty sure it's hard to brick it. Worst case restore it back using the sony software.
Hope that helps.
Sent from my X10 TripNMiUI using Tapatalk

Exchange mail set up problem despite several trials

Hello guys. I got my sgs2 with stock firmware 2.3.3 two weeks ago. I was able to set up every account flawlessly except for my exchange office email. It keeps displaying 'set up could not finish/ Cannot connect to server'. All my entries are correct and my network too is good. I tried connecting on my former device, samsung vibrant, and worked flawlessly. So also on some other devices i tried. I have read in this forum several solutions and inhave tried them all. Connect through wifi , using the exchange account under 'accounts and sync ', using 'edge' only type of connevtivity , i have also updated to stock 2.3.5 and still having the same problem. I dont want to change the email apk as some did and will prefer using the stock email app (not third party app)
Please, does anyone having any idea on getting my exchange account to connect on the sgs2? I need to sync my exchange contacts, mails and calender. Will appreciate every response to solving this problem.
Thanks guys
Sent from my GT-I9100 using XDA App
Please guys, I am still waiting for anyone that has a clue about solving this problem. It will be highly appreciated.
Sent from my GT-I9100 using XDA App
I know you don't want to use a third party app but your problem may be on the administrator side of your account. Try the demo of Touchdown Exchange and see if that works. If it does, then you know it's a samsung problem.
Btw, there is a limit to the number of phones you can add to your email account with exchange. Each time you put on a new rom, it treats this as a new phone. Through owa or outlook, check how many mobile devices are registered to your account.
Setup for Office 365 Exchange Account (Small Business)
I just got my SGS2 today and tried setting up my Office365 Exchange account.
I ran into issues, getting a similar error message to OP.
The solution was:
1st Screen
- on the 1st setup screen, fill in username and password
- choose "Manual Setup"
- when asked what type of account, choose "Exchange Activesync"
2nd Screen
- there are 3 fields: a) Domain:user name b) Password c) Exchange Server
a) format is domain\user name (i.e. whatever.com\[email protected])
b) already filled in
c) normally, server address is m.outlook.com when using Office365. Samsung dares to be different - you need to find your actual server address, not the generic one.
Go to this address to get details for filling in these fields: http://help.outlook.com/en-us/140/dd936215.aspx
Once I accepted the various activation messages, an error message flashed very briefly, but then sync was established and I synced very quickly.
I think the message was: "Cannot open connection with server due to security error", but I can't be sure
I ignored that error message, as sync seems to be working perfectly, with "push" activesync.
This was discussed on the Office 365 forum. Here's the link: http://community.office365.com/en-us/f/160/t/5282.aspx
I realise you may not have Office 365 Exchange, but I'm posting this in case it may be of help in some way.
P.S. Must say, I'm very chuffed that Samsung's native Exchange client supports Tasks and SMS sync, in addition to the standard options. SMS Sync seems faster than it was on HD2...
thanks guys. I really appreciate all the responses. I have tried out the solutions provided . I installed the touchdown app and it worked straight away. my mails, calendar, contacts & talks sync completely.
I also read through the links provided above and really never made any error initially on setting up my exchange account. Though I still followed through the steps/settings for exchange setup and still encountered the problem. one thing I like to clarify is that I am not sure if the server in my office is 'office 365' has being explained on that site. I think we use the exchange 2007. if the exchange server type is the issue, will using one if the email apk posted under themes and apps section work for me if installed? Because, I really will prefer using a stock email app. or is there any other way I can get the stock email app to work without giving me those error messages?
Also, will installing one of the custom roms get it working?

Exchange Calendar help

I work for a government organization that uses android phones to sync with exchange. I currently have a customer with a Thunderbolt who has synced the mail, contacts, and calendar to exchange. The issue I'm having trouble resolving is that current month appointments sync fine, however anything older than a month, will only show reoccurring appointments. The customer claims they were there before, however I cannot confirm this. Anyone know of issues with exchange and this phone that would cause this problem. I'm an avid android user myself, however I'm not familiar with all the issues related to this phone.
SoCGHOST said:
I work for a government organization that uses android phones to sync with exchange. I currently have a customer with a Thunderbolt who has synced the mail, contacts, and calendar to exchange. The issue I'm having trouble resolving is that current month appointments sync fine, however anything older than a month, will only show reoccurring appointments. The customer claims they were there before, however I cannot confirm this. Anyone know of issues with exchange and this phone that would cause this problem. I'm an avid android user myself, however I'm not familiar with all the issues related to this phone.
Click to expand...
Click to collapse
We've used HTC THunderbolt and HTC Droid Incredible 2 phones with exchange 2003 and 2010. It seems that there's a couple serious bugs in HTC's implementation of their calendar/task sync. The main problem we see is that appointments and tasks don't get updated once they're initially synced.
I've spoken to HTC (who is useless) and VZ doesn't seem to understand the issue. Frustrating.
THe touchdown application works, but I personally find it to be clunky.
Sorry that I don't have better news for you. Please keep this thread updated should you find a solution!!
The sync itself seems to work fine, it will update the calendar with new appointments via push messages. The problem is though old appointments drop unless they are reoccurring. Using a third part app from the market may not necessarily work for our customers since their accounts are business accounts, that the organization pays for.
SoCGHOST said:
The sync itself seems to work fine, it will update the calendar with new appointments via push messages. The problem is though old appointments drop unless they are reoccurring. Using a third part app from the market may not necessarily work for our customers since their accounts are business accounts, that the organization pays for.
Click to expand...
Click to collapse
Good to hear that sync is working better for you than it is for us. I didn't mean to imply that you should use a third party service. I'm suggesting sticking with exchange but using Touchdown on the handheld to get the calendar items.
From memory, I think there might be a setting on the Thunderbolt to specify how long in the past calendar items show for. I think it's under sync settings (but I don't have a device to check it on).
I saw a setting for mailbox retention but not for the calendar. Touchdown would be fine except its a payed app. The free version is only a 30 day trial. I tried the normal remove and re-add account, this works 99% of the time on other android phones, but no joy. I have a feeling there is something in Android that limits the amount of past appointments, I just can't find any documentation on it.

Hotmail with Exchange ActiveSync

Simply put, trying to get my Hotmail account working on my Note has been a nightmare. I've tried every app I can find and none seem to work with anything other than POP3. The stock eMail client on ICS 4.0.4 *kinda* works with the exchange server, with the problem of having to scroll to the bottom of every single eMail and click on "Load More Details". The way it handles combined view is also clunky and awkward. This is obviously unacceptable. Is this fixed in JB? Do I need to install a custom ROM? I read that the HTC Sense-based ROMs don't have this issue. All I want is to have IMAP/Exchange access to both my Hotmail and GMail accounts smoothly running in one app, and for some reason it's damn near impossible.
Nobody knows how to get email running properly on Android? For something that is so simple on an iPhone, Google/Samsung have really dropped the ball on one of the most basic and universal requirements of a smartphone.
Have you tried maildroid?
Sent from my SAMSUNG-SGH-I717 using xda premium
Try K9mail. Its free. It also does IMAP too.
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
i just use the stock email app. the yellow one. works fine since gingerbread
Tried Maildroid. Tried K9. Hotmail will only work as POP3, I've tried every setting possible for IMAP or Exchange and it just doesn't work. Stock eMail works with Exchange but I have to scroll to the bottom of the message through all the HTML code and click "Load More Details" on every email before I can read it. Apparently this is a new safety feature in Samsung products, possibly starting (and ending?) with ICS, I'm not entirely sure, but it stinks. My only option appears to be using separate dedicated clients for Hotmail and Gmail. The grouping is also clunky with "combined view" in the stock eMail app, requiring 3 clicks and scrolling to the bottom of each message in order to read a single Hotmail message. Insane.
Can anybody verify if the "Load More Details" issue is fixed in any or all of the JB roms? This seems to be an issue isolated to newer Samsung phones running ICS and it's hard to find any info on it.
skinblues said:
Tried Maildroid. Tried K9. Hotmail will only work as POP3, I've tried every setting possible for IMAP or Exchange and it just doesn't work. Stock eMail works with Exchange but I have to scroll to the bottom of the message through all the HTML code and click "Load More Details" on every email before I can read it. Apparently this is a new safety feature in Samsung products, possibly starting (and ending?) with ICS, I'm not entirely sure, but it stinks. My only option appears to be using separate dedicated clients for Hotmail and Gmail. The grouping is also clunky with "combined view" in the stock eMail app, requiring 3 clicks and scrolling to the bottom of each message in order to read a single Hotmail message. Insane.
Can anybody verify if the "Load More Details" issue is fixed in any or all of the JB roms? This seems to be an issue isolated to newer Samsung phones running ICS and it's hard to find any info on it.
Click to expand...
Click to collapse
Hmmm. I don't have to scroll.to the bottom and hit load more details on mine. Get 20 - 50 emAils a day through exchange. Have you checked your settings? There is one for a size limit that my be causing your problem.
I will check and see what it is.
from a galaxy far far away....
Here you go.
from a galaxy far far away....
Tried that already, doesn't work. Still need to click on "load more details" for every single email. Like I said, I read somewhere that this is a new security feature and we're supposed to just deal with it. Something about how they don't want images to be autoloaded because it confirms to phishers that the email has been viewed. I'd like to know if this is also the case with custom roms, or is it just a security "feature" from Samsung? Also, exchange is not working properly, seems that even the stock email is acting as POP3. Again, this is for Hotmail, which as I understand is more complicated to configure than other services because of the limitations by Microsoft or something.
I would appreciate any input from people that have experienced this issue, especially if they found a fix. I was trying to avoid rooting my phone and flashing a custom ROM but this may just be the tipping point...
I use enhanced email. When you set up the account, enter your email address and password and select "manual setup"
On the set up screen make sure for iser name you use your email address for the server use m.hotmail.com
Just follow the rest of the setup and you will have it
It is a paid app, but ir works with no worries. I have my corporate mail, live mail and outlook.com mail set up as push and it works great.
Hope this helps
Sent from my SAMSUNG-SGH-I717 using xda premium
Replace exchange activesync with POP3 ONLY
Sent from my SAMSUNG-SGH-I717 using xda premium

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