Kindle Fire HDX rebooting after turning on wifi - Kindle Fire HDX 7" & 8.9" Q&A, Help & Troubleshoot

I have my new HDX Wifi 64GB for two weeks.
I upgraded to the newest firmware today(downloaded from Amazon website and installed as per their directions). After I did that, I noticed the following was happening:
I boot up the HDX, turn on wifi. I get the message wifi is turning on...and then the HDX reboots. When it's finished rebooting, I'm connected to the internet. Tried a factory reset, no luck, same thing happened.
One of the times I went through this, I noticed that when I booted up the HDX after wifi had been turned off, and went to turn on wifi, under the MAC address it said "Unavailable". When I turn on wifi, after it reboots, and I'm connected to wifi, the mac address is there. But if I turn wifi off, shut down the HDX...next time we're back to MAC address "Unavailable".
Anyone have any ideas about a fix before I scream at Amazon for a replacement?

Major General said:
I have my new HDX Wifi 64GB for two weeks.
I upgraded to the newest firmware today(downloaded from Amazon website and installed as per their directions). After I did that, I noticed the following was happening:
I boot up the HDX, turn on wifi. I get the message wifi is turning on...and then the HDX reboots. When it's finished rebooting, I'm connected to the internet. Tried a factory reset, no luck, same thing happened.
One of the times I went through this, I noticed that when I booted up the HDX after wifi had been turned off, and went to turn on wifi, under the MAC address it said "Unavailable". When I turn on wifi, after it reboots, and I'm connected to wifi, the mac address is there. But if I turn wifi off, shut down the HDX...next time we're back to MAC address "Unavailable".
Anyone have any ideas about a fix before I scream at Amazon for a replacement?
Click to expand...
Click to collapse
Hello,
As far as I know, it's normal to get ' unavailable' when WiFi is off, I have the same on my phone for Bluetooth I never use.
That said, I have the same random issue you're encountering, so I hope it's just software related and that it will be addressed with the next update, but when ???

Related

[Q] WIFI connection stops transfering data

Hi, is anyone has the same problem? When I'm connected at home to my Tenda router (WIFI b/g/n) after cca 30 min. my phone WIFI stops sending and recieving data, Skype is offline, etc... but WIFI in phone is stil switched on. After I switch WIFI off and back on (on my Samsung, not on my router), everything works good for a while and after cca 30 min. is situation the same. Is there in Samsung any WIFI sleep mode or something like that? Or some settings, which is not visible? Any other suggestions? Sorry for my poor English. Thanx in advance.
I'm having the same problem. But I did a factory reset and it works fine afterward.
And just few hours ago, I encountered this problem again. What did to get this error was, I pressed "on samsungapps" and it failed to update and thus results wifi connection stopping. What about you? Also my Kies air is not working.
are you guys sure you have wifi sleep policy set correctly? just to be sure, settings, wireless, wifi, menu button, advanced, wifi sleep policy to NEVER.
Yes. And also even if i manually disconnect and reconnect the wifi back. The data still doesn't come in. It is stated there as connected but no data at all.
Somehow Wifi keeps searching every few seconds, even thought it's connected.
This is bound to cost in battery life too.
I have reseted router to default settings, disabled n mode, disabled security (only mac filtering is on), disabled all unnecessary features and PROBLEM IS SOLVED !!! Thanx God Tomorrow I will experiment with router settings to know, what was causing this error ;-)
Well at least u're connected, I'm facing the same problem as the thread starter. No data flow at all. Browser showing me offline msg. I had the same problem on the 1st day with the phone after I woke up. previously playing with most of the default aps. So i'm not sure what went wrong, did a factory reset and it works fine.
Until, few hours ago, I tried my kies air which didn't work. Browser couldnt load the address given. And I thought i had an outdated kies air, so i went to click on samsungapps, which failed to update me. At that point the wifi is still working, i leave my phone for about 30 mins, and when i came back. The same problem which happened on the 1st day came back. I was hoping to find an answer here so I didnt do the factory reset it. On another note, the phone wifi works after restart, but wouldn't last.
Edit: The wifi works after i resetted my modem to default. oh well. at least that solved it.
lukecz said:
I have reseted router to default settings, disabled n mode, disabled security (only mac filtering is on), disabled all unnecessary features and PROBLEM IS SOLVED !!! Thanx God Tomorrow I will experiment with router settings to know, what was causing this error ;-)
Click to expand...
Click to collapse
Hi,
Did you find out what setting was causing the connection issue? I also have this problem with my Tenda router. I thought it might be the wireless N, but disabling that doesn't fix it. I have a wireless distribution system set up with other tenda routers so didn't want to disable all the settings to troubleshoot if i can help it!
Thanks
spen2 said:
Hi,
Did you find out what setting was causing the connection issue? I also have this problem with my Tenda router. I thought it might be the wireless N, but disabling that doesn't fix it. I have a wireless distribution system set up with other tenda routers so didn't want to disable all the settings to troubleshoot if i can help it!
Thanks
Click to expand...
Click to collapse
I have the same problem, my router is N and the conection between SGS2 and my router is bad. Any idea?
Same problem here, I'm running WZR-AGL300NH in access point connected to my Ubuntu Server. Everything else works in the house just fine but SG2 stops transmitting data after a while.
I recently upgraded to KF1 firmware (and unknowingly wiped out whole phone, being on the bleeding edge and that didn't seem to help.
I would very much appreciate all tips because this problem is very annoying!
Additional Info:
- Buffalo is running latest firmware
- Authentication WPA2-PSK
- Encryption AES
paranoidi said:
Same problem here, I'm running WZR-AGL300NH in access point connected to my Ubuntu Server. Everything else works in the house just fine but SG2 stops transmitting data after a while.
I recently upgraded to KF1 firmware (and unknowingly wiped out whole phone, being on the bleeding edge and that didn't seem to help.
I would very much appreciate all tips because this problem is very annoying!
Additional Info:
- Buffalo is running latest firmware
- Authentication WPA2-PSK
- Encryption AES
Click to expand...
Click to collapse
Same symptoms here. Cisco DDR2200. WPA2 PSK. Haven't tried fiddling with the router yet.
This seems to be a common problem. Anyone knows of a definitive fix?
Bump...I have the same problem and the issue persists even after i reset the phone
Sent from my GT-I9100 using XDA App
Glad I found this, thought it was the ROM I had flashed to the phone (which is VillainROM)
I keep losing connection from my phone via wifi like everyone else in this thread
edit: I've just assigned my phone an IP address via my routers settings and I can connect to the net again
Also when it wasn't working, I couldn't ping the phone. When I assigned the IP just now I still couldn't ping it.
When I did a tracert to it, I could get to it when the IP was assigned and when it wasn't.
I have no removed the assigned IP for the phone from the router. Wifi connection is still working after disconnecting/reconnecting wifi on the phone.
I can also now ping the phone, where as before it was getting timeouts.
Also when it wasn't working the first time when I did a tracert it was showing up as HPsomething (didn't make note of the numbers)
this time when it is working it's just showing up as the IP address when doing a tracert.
Another update:
Just checked my printer, it has an IP address manually set on it, which at one stage when the phone wasn't working for internet it had the same IP as the printer, hence when tracert'ing it I was going to the printer instead of the phone and getting the HP etc back.
When it wasn't working at that time and looking at my routers DHCP list, it had the MAC Address of the phone against the IP that the printer has....
So I've got some issues with how my own network is setup ^_^ which looks like is causing me grief.
So the issue is with DHCP? Setting a static IP fixes it? I'll have to try, but I doubt this is a problem with the network, as all my other devices use DHCP without this problem.
I have the exact same problem!!
It's really annoying.
i was having problems with wifi too.. it keeps scanning and checking, etc, signal dropping for no reason..
fixed mine..well for me it worked
backup ur phone ( i dont take responsibility if ur phone catches fire or dies or chases u around )
u need to be rooted
download FXR WiFi fix and rescue from market
and just run the app.
now my wifi signal stays constant speed and i get good speeds
alternatively try
WiFi Fixer
both of them will cause high battery usage..i think since it keeps the signal at maximum.. so only enable wireless when i need it or use juice defender or green power.
greenpower seems great. using this at the moment

Nook tablet WIFI issus

Sometimes when I wake my nook from sleep it wont connect to my wifi.
When i go to my Wireless settings, it shows that my WIFI is On but it it does not detect any networks(there are over 10 wifi networks in range (apt building)).
I go to turn wifi off and it grays out and I get a message that says "Unable to stop Wifi".
The tablet locks up and reboots. Has anyone else experienced this?
I am running sw ver 1.4.0 with the kill OTA procedure setup.
Rooted (used the Linux method)
apps list (excluding the default Nook Apps):
AdAway
Amazon Kindle
androidVNC
AppMenu
Amazon appstore
Blogger
Busybox
ButtonSavior
Car Home
Document Viwer
drocap2
Adobe Flash Player
Gmail
Go Launcher
Google+
GoWidget
HomeCatcher
Messenger
Google Music
NinjaMorph
Root Explorer
Superuser
Talk
Titanium Backup
mtemal said:
Sometimes when I wake my nook from sleep it wont connect to my wifi.
When i go to my Wireless settings, it shows that my WIFI is On but it it does not detect any networks(there are over 10 wifi networks in range (apt building)).
I go to turn wifi off and it grays out and I get a message that says "Unable to stop Wifi".
The tablet locks up and reboots. Has anyone else experienced this?
Click to expand...
Click to collapse
I have seen this once or twice. A router reboot can help a little, but it hasn't been enough of a problem for.me that I've tried to do anything else. All of my Android devices have had problems with my router now and again.
I dont think its my router. Ive got 3 Android phones, A kindle fire, 1 Asus Transformer, multiple laptops, Xbox 360's, wii and multiple IOS devices hooked up to my network and none of them have complained about my wifi being busted. The nook tablet is the only one doing this. My first nook tablet did do this at all. I am wondering if this one has a defective WIFI chip
Yes, I have this same problem on my home wifi.
But in my office, everything is ok.
I have had the same issue. I just reboot the NT. It happened this morning, it was charging overnight with the low battery warning comming on last night before charging. Perhaps that may have something to do with it. I'll try to see if it's on it's charger next time it happens.
I had issues with mine doing that somewhat often. It would even happen during use. I was non rooted with a couple of sideloaded apps. Finally I got fed up and took it in. They swapped me out for a new one and I've had zero issues since.
I was lucky in that both me and my wife got these and I had a point of reference. Her tablet had no wifi issues while mine did. That was what led me to believe there was a problem with mine.
If you keep having the issue, you might want to think of getting it replaced.
WiFi problems only on one router.. Connected - No internet.
The WiFi on my Rooted Nook tablet works great at home, at in-law's, at parents, at neighbors houses. But at church it would find the signal and accept the password then said - "Connected - But no internet". It had full bars. The IP address was some generic number with mostly zero's. I had access to two different iPhones at the time and they both worked and connected to the internet with appropriate sequential IP addresses. I rebooted the D-Link router and my Nook Tablet with the same results. Any Ideas??
bnjmnalan said:
The WiFi on my Rooted Nook tablet works great at home, at in-law's, at parents, at neighbors houses. But at church it would find the signal and accept the password then said - "Connected - But no internet". It had full bars. The IP address was some generic number with mostly zero's. I had access to two different iPhones at the time and they both worked and connected to the internet with appropriate sequential IP addresses. I rebooted the D-Link router and my Nook Tablet with the same results. Any Ideas??
Click to expand...
Click to collapse
Me thinks that your deity doesn't like the idea of you rooting B&N's device.
What are the IP addresses of the other devices, the NT doesn't like nonstandard network protocols.
NT reboot required to get WiFi working
I purchased two Nook Tablets for my kids. Both are rooted using Snowball-mod. Both typically work well, but then refuse to connect to my home wireless network after some time. I have several other laptops and PCs connected to the same WiFi network with no issues. Only the Nook Tablets are unable to connect (after several hours of use). Rebooting the Nook Tablet always solves the problem... until it happens again. I have not found a patter to this yet (i.e. what might be triggering the WiFi to stop operation). If anyone find a solution to this issue, I would love to know what is found.
Several of us have found WiFi will lock out when the device is in sleep mode. Killing WiFi prior to sleep seems to stop this mysterious behavior, for me anyway.
Swyped from my rooted BNTV250 using Tapatalk
Is it known whether a un-modified ("stock" B&N NT) also requires WiFi to be disabled before entering sleep mode? If this is not an issue with an un-modified Nook Tablet, then perhaps this issue can be corrected soon.
Hi all,
The NT does not support Channels above 11 on WiFI networks...so if you router is on Auto-mode, it might choose a channel higher than that...and puff...no net...
Also, I had a Netgear Router which had some WPA2 incompatiblities with my both my Blackberry and my NT. Flashing the Router's firmware, also solved my problem.
Hope my experience is helpful.....
Cheers,
Gizmo
Gizmo, thanks for the suggestions but I do not think this is a router channel issue. What is happening is that the NT WiFi seems to lock-up (possibly driver issue). Bringing up Settings and tapping to turn off WiFi results in a grayed-out WiFi toggle (not "Off" but inactive). Attempting to touch WiFi again after this produces a message similar to "WiFi is not responding" (I don't remember the exact message now). My routers are set with fixed channels 1 and 6 as well.
Hi, I'm sorry, but I'm having trouble getting WIFI to work on my NT. The thing is: it only works disabling the password on my home network! But I want to maintain a secure connection... Can someone helpe me? Thanks in advance!
waking the wifi
Don't know if I'm late or not, but I actually found a resolution to this issue by downloading an app from the Google Play store called Wifi Manager. It's free and as soon as you launch it, it'll instantly re-wake and reconnect your wifi within less than 1 second. It's not intended for that use but it helps big time!

[Q] Unable to connect to home wifi?

It was fine until last night...
I woke up this morning to find that my atrix had lost connection with home wifi, provided by ATT.
I tried to go back on, but it failed, as if I had got the password wrong (phone says its gaining IP address, turns wifi on and off, does the same thing again)
I tried rebooting the phone, retyping the password, which were an useless attempt.
Wifi itself seems like its, fine, since my mother's phone(Captivate) is going fine with it.
I can also connect to other wifi networks,
so I cant exactly see where the problem is.
My atrix is running on ATT, 4.5.91, rooted.
Thanks for your help beforehand!
leews24 said:
It was fine until last night...
I woke up this morning to find that my atrix had lost connection with home wifi, provided by ATT.
I tried to go back on, but it failed, as if I had got the password wrong (phone says its gaining IP address, turns wifi on and off, does the same thing again)
I tried rebooting the phone, retyping the password, which were an useless attempt.
Wifi itself seems like its, fine, since my mother's phone(Captivate) is going fine with it.
I can also connect to other wifi networks,
so I cant exactly see where the problem is.
My atrix is running on ATT, 4.5.91, rooted.
Thanks for your help beforehand!
Click to expand...
Click to collapse
Did you try telling it to forget the connection, then set it up again?
Have you tried rebooting your modem and router?
Many connection issues are solved by a simple reboot of all hardware involved.

Help with wifi on tablet needed

Hi,
I have recently bought a NATPC M009s with ICS on it. I'm completely new to android!
I'm having problems getting it to connect to wifi at home and wondered if anyone can help.
I have a BT home hub 2, the tablet will see the network and allow me to enter the wifi password but it then sits saying 'saved, secured with WPA' and no matter how many times I press connect it won't. Apart from very occasionally it will connect but there is nothing consistent as to why it suddenly decides to connect!! Other laptops and phones connect to the home hub fine
Things I have tried:
Setting a static IP for tablet on the home hub
Rebooting router and tablet
factory reset on tablet
factory reset on home hub
Downgrading to gingerbread (failed as the instructions on how to do it didn't work!)
Tethering tablet via wifi to my iphone (connects no problem)
Searched forums for previous posts with similar problems - no luck!
Does anyone have any suggestions on how to get it connecting reliably?
madgagoo said:
Hi,
I have recently bought a NATPC M009s with ICS on it. I'm completely new to android!
I'm having problems getting it to connect to wifi at home and wondered if anyone can help.
I have a BT home hub 2, the tablet will see the network and allow me to enter the wifi password but it then sits saying 'saved, secured with WPA' and no matter how many times I press connect it won't. Apart from very occasionally it will connect but there is nothing consistent as to why it suddenly decides to connect!! Other laptops and phones connect to the home hub fine
Things I have tried:
Setting a static IP for tablet on the home hub
Rebooting router and tablet
factory reset on tablet
factory reset on home hub
Downgrading to gingerbread (failed as the instructions on how to do it didn't work!)
Tethering tablet via wifi to my iphone (connects no problem)
Searched forums for previous posts with similar problems - no luck!
Does anyone have any suggestions on how to get it connecting reliably?
Click to expand...
Click to collapse
This is really odd, I suggest you try to very temporarily turn off password protection on the WiFi network, just to see if thats what is throwing it off.
WiFi can be an oddball and doesnt confirm to logic.
xLexi said:
This is really odd, I suggest you try to very temporarily turn off password protection on the WiFi network, just to see if thats what is throwing it off.
WiFi can be an oddball and doesnt confirm to logic.
Click to expand...
Click to collapse
Hi,
Thanks for the suggestion. Tried it and with security off the tablet connected (after 2 attempts - failed to get IP address on the first one).
I then put security back on, it connected once!! It then dropped the connection and won't connect again.
Arrgh! So frustrating.
So does this suggest that the security is the problem.... I don't know.
Any other thoughts?
madgagoo said:
Hi,
Thanks for the suggestion. Tried it and with security off the tablet connected (after 2 attempts - failed to get IP address on the first one).
I then put security back on, it connected once!! It then dropped the connection and won't connect again.
Arrgh! So frustrating.
So does this suggest that the security is the problem.... I don't know.
Any other thoughts?
Click to expand...
Click to collapse
Sounds like a defective WiFi hardware. You get a too low signal reception and/or transmission, corrupting most of your frames. Try placing it as close to the router as possible and see if there's any change. Or get the unit replaced.

WiFi Reconnection issus

Anyone else having problems reconnecting to a WiFi connection, or even seeing WiFi SSIDs after disconnecting from WiFi?
This happens to me intermittently. I have 5 WiFi SSIDs in my house. 2.4G and 5G from the FIOS router, and the same from a WiFi access point on another floor at the other end of the house, and a Guest network from the AP. I can normally see all of them from any point in the house, as well as half a dozen from nearby neighbors. And my s9+ normally connects, automatically, to my primary 5G connection without any problem.
But occasionally, after being out and coming back home, or after the phone has been asleep for a while, it won' see any SSIDs. Not mine, or the neighbors. I've tried scanning for WiFi networks, turning WiFi off, waiting a few, and turning it back on, but it doesn't see anything, and won't connect. I've even tried manually inputting the name of one of my access points, but the phone won't find it.
Turn on WiFi automatically is on, WiFi power saving mode is off (although I've had the same issue with it turned on), Keep WiFi on during sleep was set to While charging. I've changed it to always, but it will be a while to see if that helps.
The only way I've found to get it to see WiFi networks again is to reboot the phone.
Oh, and other devices, including other Android phones, see all the SSIDs without issue.
Any thoughts or ideas?
I have te same issue here, I can't find a fix.
Mine will not connect to mobile date after I turn my wifi off. I have to reboot the phone in order to be able to make a call or use data. It all seemed to happen when a pop up came on to enable wifi calling. I can't figure out how to turn that off.
I don't have acupp1's issue with mobile data, but I seem to have resolved the WiFi connection issue by not letting the phone turn WiFi off during sleep. Haven't had the problem since I changed that setting.
I got the same problem since I rooted
Been trying to figure out if its a VENDOR Firmware problem or what. I do know that every developer says its a bug with the s9 when rooting. I've personally watch the live log on TWRP when flashing and seen where it mounts the VENDOR Firmware and then unmounted at the end. So it could possibly be a problem between TWRP and the s9 ROMs idk know exactly yet but I'm looking for a solution also. But I'm going to try what you did with your WiFi then report back here.

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