Lokifish: PayPal account was frozen due to multiple refund requests in a short period. I even had mine frozen at one point because of three refund request for donations made through xda in a week. PayPal froze my account, demanded that I issue refunds using another funding source even though there was more than enough money in the account. PayPal also took a month to give the money to those that requested the refunds and then took six months to let me have access to the near $500 in the account. During the six months they also blocked any incoming donations. In short, PayPal operates outside of FTC guidelines and could care less about the customer or vendor as long as they get paid.
As far as the rest of your noise. It's not a retail product where there are tens of thousands of these things sitting in a warehouse. They are hand assembled by a company with less than 10 employees that also gets hundreds of emails a day, packs, labels and is tagged on hundreds of social media post a day.
Click to expand...
Click to collapse
Not a retail product, really, just like it wasnt a real backers product! I was never a backer, I was a consumer that pre-ordered with a promised December shipment that changed to mid Jan and now March with no reply(70 days since email and no reply) and a cancelled Paypal order with no refund!
Congrats Le Fish disguising yourself as a dev!
Buyers be aware that Omate and Rocki have split and Rocki have all the backers funds not to mention the pre-orders as well, Omate is broke and have lied their last lie!
Le Fish, protect Omate all you want, it wont save them and it wont stop consumers from receiving chargebacks from a scam company!
I have been a supporter of XDA since 06 and I have never seen such a scam as this I now urge XDA to shut down this scam and part themselves from this fraud! I know this is a scam and you Le Fish should be reported, reported!
Please feel free to report me to the moderators and admins and whomever else you please. In fact, I insist. I would also like what ever comes of this to be posted in this thread and stickied for all to see.
It's obvious that homer285 doesn't really contribute to XDA since they have been a member for 8 years and only have a thanks rating of 23. This posting reflects that lack of a contribution.
Lokifish Marz is not Laurent Le Pen.
Research before you post in the future.
I don't think I need to contribute to this topic. Everyone else said enough.
Sent from my Galaxy Nexus using Tapatalk 2
Hey Homer...
U MAD BRO?
Mr Le Martian Fish... If I send you my ts, would you sign it as LeFish? I swear I'll put it on a glass case and save it for eternity..... This is just epic!
Some people deserve a high five.... In the head.... With a chair...!
WoooW man - you should really find a hobby...
This isn't funny - it's sad...
Why do you even connect XDA and Omate?
XDA is devs forum/portal and there's no connection between them.
Omate TS is out for many users and they have evey right to develop and share apps and infos.
I'm October dev too, so what?!
First, read KS "rules" - there's no 100% ETA, nothing is 100% is KS, that's funding platform and TS isn't first device that has/had some problems...
And the funniest part is - you find time to write that silly post but haven't had decency to read who is who?!
But hey, at least - it's funny, we don't have to read garfield today
Sent from my C6903 using Tapatalk
Isnt it just, because its all about the thanks! Isnt it funny that the thanks button only started a few years ago(Ive been dormant long before that), before that i was partly responsible for bringing a custom ROM to XDA O2 Atom in 06 and HTC HD2 ROM dev, from which I received donations that were substantial, not that I wanted the donations, never-the-less I gave back to XDA and I gave back to devs, ask our most distinguished dev!
.
I have started this thread not to troll but to make other non suspecting users aware of the scam that is Omate and Rocki, believe it or not it is a scam!
I dont even care about the people trying to protect the scam AS ABOVE, I am not going to fall into your trap of troll retaliation, since you are!
Facts are facts and thats life, you replied and now lets let the forum consider what is right.
Cheers
Lokifish Marz said:
Please feel free to report me to the moderators and admins and whomever else you please. In fact, I insist. I would also like what ever comes of this to be posted in this thread and stickied for all to see.
Click to expand...
Click to collapse
I did report you, however, I dont think you need more exposure in this section, every second post/thread is yours and whilst I think on one hand, youre a great help, very informative, on the other hand, to every negative post you are fast to protect Omate, even in FB G+ etc you are very fast to protect Omate no-matter-what! Sorry dude as much as I want to think you are just a 'random dev' helping a 'random company' I wasnt born yesterday and neither were the XDA community!
Just get out, before I report you and all your work ends up meaning nothing. I know Laurent, and I know Loki, and they aren't the same person.
The only thing xda is asking at this point is why someone with your "tenure" would throw it away in favor of acting like a stupid child.
Sent from my Galaxy Nexus using Tapatalk 2
homer285 said:
I have started this thread not to troll but to make other non suspecting users aware of the scam that is Omate and Rocki, believe it or not it is a scam!
Click to expand...
Click to collapse
Oh? Is that why in the originating post you're mostly just accusing Lokifish of being Laurent Le Pen? You're attacking a freelance dev, and for what, because Omate shat in your Wheaties? Wow, I know people talk about first world problems, but this takes the cake. I suggest you try going outside sometime, there are WAY worse things in the world then a dev wanting to improve a watch he likes.
So you bought a pre-order from a company you found on kickstarter that was at the time clearly struggling with development and schedules, and you want a medal from us all?
By the time pre-orders opened, wasn't it already clearly known that Omate were part of Umeox (so you knew exactly what you were buying into). And you still jumped in?
This is the most amusing part of the story so far.
homer285 said:
I did report you, however, I dont think you need more exposure in this section, every second post/thread is yours and whilst I think on one hand, youre a great help, very informative, on the other hand, to every negative post you are fast to protect Omate, even in FB G+ etc you are very fast to protect Omate no-matter-what! Sorry dude as much as I want to think you are just a 'random dev' helping a 'random company' I wasnt born yesterday and neither were the XDA community!
Click to expand...
Click to collapse
"Le Fish" has no vested financial interest in Omate. I know this to be a fact.
He really is as you say: "just a 'random dev' helping a 'random company'", his only perk being that he was given a watch for development purposes.
And no, I am not part of this "conspiracy" lmao. I have an Omate because I was a KS backer and that is all.
While this has been entertaining, I think it's time to slow your roll on the accusations, because most of what you imply is not based on truth.
For the record - Lokifish Mars is NOT Laurent Le Pen. I know this to be a fact.
I'm going to leave this thread open because maybe some productive discussion may end up out of it. If that turns out a mistake, I will reverse this decision and shut it down.
Have a great day!
Thank you. I did not really feel the need to wade through the Omate employee/troll/fanboy/hater stupidity again. My shrink already gets enough money as it is. :good:
Thanks for not closing thread, maybe I have been hasty in accusations, however, I still stand by my posts, most of what I wrote is fact. No apologies to anyone offended or otherwise, seems arrogant yes, no, it isn't.
Those who have been taken for a ride like myself need to stand up and express their distaste in a less than, OK experience with the fore mentioned and aforementioned company.
Today I was finally replied to by, no not Omate, but Rocki, whom I contacted after nearly 60 days of no reply of 3 emails(politely)to Omate for a refund!
Rocki's reply was patronizing if not belittling to say the least, using ridiculous font size differences within one sentence that made it hard to read and seemed as though they weren't serious in their response. I have already started process for a charge-back from CC company, however I wanted to open this thread to warn others of these terrible business ethics in a hope no more ppl would be scammed!
Im embarrassed to have trolled up an XDA founder(I love fishing, seriously in real life I love it, I dont mean founder is a troll, nor do I mean I am trolling) I have said my piece and peace.
You got a reply about refunding your Omate TrueSmart kickstarter pledge...from Rocki ?
Was it from Cecelia by chance ? I have never been sure if she works or worked for Omate or Rocki or both.
Please share as much of the email's contents as you feel appropriate. I hope you either get your refund soon or your TrueSmart. If you get your watch, don't feed it after midnight !
Sent from my Nexus 5 using Tapatalk
Ok, just making sure I got this straight.
The original post is basically accusing a dev of being a CEO of a company in a form of a personal attack
The hidden message in that post is to watch out for the company
That message is in fact a horse that's been beaten to death in practically every avenue (Facebook, G+, Here on XDA, Omate Kickstarter, and in the Omate forums). So, in other words, the people being warned were curious enough to come to xda but ignore every other avenue of information regarding the watch, including other posts on XDA. Furthermore, instead of having a clear topic title like "WARNING blah blah", it's called "awesome watch"
Yet this is to warn...I think I'm missing something. Must be good drugs.
@ Homer: although I do understand you are frustrated with Omate, I hope you realized by now you were wrong in your accusations about Loki. I can say with certainty that you haven't been following these threads for the last 3+ months, otherwise you would have known Loki doesn't hide under his avatar, had his real name revealed on a few occasions, and I even remember he posted a picture of some smartwatch package he received with a full disclosure of his mailing address. I don't know where the original quote in your 1st post came from, but it sounds like PM exchange with some personal info (reference to Loki's paypal account) where you should have used a better judgment regarding what to reveal.
You want to voice your dissatisfaction with a company, this is a free forum and you have every right to share your opinion. But attacking one of the members who put so much work into this project and who has been nothing but a help to everyone in here - I insist that you DO owe him an apology. I don't care if you want to post it here or send him a PM, but do the right thing man. If you have beef with Omate, take it up with them, but a freelance developer and a father of newborn baby who spent so much of his time working on the device because he wants to help others, doesn't deserve this crap.
A blind man and his guide dog enter a bar and find their way to a barstool. After ordering a drink, and sitting there for a while, the blind guy yells to the bartender,
"Hey, you wanna hear a blonde joke ?"
The bar immediately becomes absolutely quiet. In a husky, deep voice, the woman next to him says,
"Before you tell that joke, you should know something.The bartender is blonde, the bouncer is blonde, and I'm a 6' tall, 200 lb.blonde with a black belt in karate. What's more, the woman sitting next to me is blonde and she's a weight lifter. The lady to your right is a blonde, and she's a wrestler. Think about it seriously, Mister. You still wanna tell that joke?"
The blind guy says, "Nah, not if I'm gonna have to explain it five times."
Thread closed!
homer285 said:
A blind man and his guide dog enter a bar and find their way to a barstool. After ordering a drink, and sitting there for a while, the blind guy yells to the bartender,
"Hey, you wanna hear a blonde joke ?"
The bar immediately becomes absolutely quiet. In a husky, deep voice, the woman next to him says,
"Before you tell that joke, you should know something.The bartender is blonde, the bouncer is blonde, and I'm a 6' tall, 200 lb.blonde with a black belt in karate. What's more, the woman sitting next to me is blonde and she's a weight lifter. The lady to your right is a blonde, and she's a wrestler. Think about it seriously, Mister. You still wanna tell that joke?"
The blind guy says, "Nah, not if I'm gonna have to explain it five times."
Thread closed!
Click to expand...
Click to collapse
You forgot to add that "his" guide dog is in your avatar picture
Btw, I was made aware that PP quote came from another public post by Loki, another example that guy has nothing to hide...
After 3 months I have finally got a response and refund, however, with currency exchange I have lost money and that is unacceptable!
If you have issues with Omate then I strongly recommend you contact not Omate but Rocki, they were instantly helpful and got the refund done in days.
Related
How to sign up on Barnes and Nobel's website
To sign up on the Barnes & Nobel "book club" forum, and report your issues with your device, you can use your Barnes & Nobel Username and Password. You only need to select a name for the forum.
Getting Results
Lets link the topics here. If we want the topics to be highly visible to Barnes and Nobel, we must all "Laurel" (aka thanks) each other's posts. Here are some of my posts:
http://bookclubs.barnesandnoble.com...ion/Sticky-Side-Loading-is-broken/m-p/1245453
http://bookclubs.barnesandnoble.com...pment-is-stifled-on-this-device/idi-p/1244851
http://bookclubs.barnesandnoble.com...ent-tools-for-the-Nook-Store/m-p/1244651#M664
http://bookclubs.barnesandnoble.com...ease-signed-open-ended-X-Loader/idi-p/1243051
http://bookclubs.barnesandnoble.com...tore-the-ability-to-sideload-apps/m-p/1243023
Keep in mind that this is a "noob" forum. They will look up to you if you are developing. Noobs go to the "book club" to learn how to use their devices. We want to make sure the noobs see that we have more problems than they do with the device as it is. It needs to be opened up.
Official Channels (aka probly wont' work)
Here is another link for forwarding your concerns to higher levels https://nookdeveloper.barnesandnoble.com/support/support.html
email addresses for expressing your free-thinking concerns.
[email protected]
[email protected]
Using our community to push their community
I will laurel every development/root enabling link in this thread. So post up your Barnes and Nobel forum threads here and we can all laurel each others posts to bring them into the "top laureled posts" on Barnes and Nobel and thereby make them unable to ignore our posts.
Lets send several clear messages.
Don't forget their NT youtube channel. They had a video about the 1.4.1 update and I had commented there about opening up the device for developers.
B&N won't get it. We need more devs to work on this device. I'm sure with enough eyeballs on this thing we will be able to crack it.
xdahgary said:
B&N won't get it. We need more devs to work on this device. I'm sure with enough eyeballs on this thing we will be able to crack it.
Click to expand...
Click to collapse
Attitudes like that are extremely unhelpful. In fact, I take offense to that. Only a handful of members on this site are actually developers and others(like you) take an attitude that development 'just happens'.
Here's some news for you, douchebag, development is tons of work. Its trials and tribulations. Its blood, sweat and tears. Its trial and error. Countless hours of work. And before we can even begin, we need a workaround for the security.
Guess what.. This is it. This is called social engineering. As stated by the most effective social engineer in the world, 'The best way to get a password is to ask for it". Until we have that password, there will be no development.
Now stop *****ing about **** you don't know and get in there to do some work. There's those who help and those who hinder. Guess what your post does.
This thread is about one thing. If you don't have anything to contribute, don't be a douchebag.
Return the NT. They will get their attention. Mine goes back next week. No to locked bootloader. No to blocked side loading. No to Barnes and Noble. I'll buy my books from Amazon from now on.
Sent from my BNTV250 using xda premium
I'll be returning my NT as I am within the two week return period unless the bootloader is broken within a matter of days. Otherwise, even if 1.4.1 becomes rootable again I can't check every few days to see if an update is coming and take the time to read all the preventative steps to avoid having to re-root. It is quite a disappointment to have gotten everything working on my NT only to find root broken, some of my apps completely gone and wifi ad hoc not working this morning.
I'm certainly not a developer, so I'll help with the means available. Unfortunately, after logging in on the B&N forum, it seems clicking on the laurel doesn't iterate the counter...
Don't know what's wrong, I'm trying over Safari or Chrome
You're taking it too personal. I have contributed in every way in the development. I have donated and left comments on your B&N links. But changing a corporation's mindset is very difficult. I hope B&N will change their ways, but I'm not optimistic. I would like more developers taking interest in the nook tablet instead. And I in no means believe development just happens. That is why I buy them beers.
I fail to see the need to call someone a douchebag because they stated the obvious... B&N does not care, nor will internet posts change their mind..
Returning the device won't really impact them as 97% of users will / can care less about hacking it...
Instead of jumping up and down like caged animals and threatning to return it why not trust in the developers of XDA? I do and I often hit their donate button...
I guess I'm next to get called a douche...
My .02
real-6 said:
I'm certainly not a developer, so I'll help with the means available. Unfortunately, after logging in on the B&N forum, it seems clicking on the laurel doesn't iterate the counter...
Don't know what's wrong, I'm trying over Safari or Chrome
Click to expand...
Click to collapse
You have to log in and create a pen name. It's kind of a pain, but I was able to do it.
Thanks Adam for the initiative you are taking on this product. I hope it eventually helps.
While i share in the sentiment that B&N is not going to care about a hand full of noisy people, ill put my 2 cents in at the store and their sites and cross my fingers. We are not asking for that much, are we?
I'm way past my 2 week grace period so I'm either stuck with it or it goes on e-bay at a loss if there isn't a work around in a reasonable amount of time. ( no I'm not slamming on the xda developers.. just that at some point you have to cut your losses and give up )
I did buy the device with full intent for a couple of non-bn functions, and while some of them still work ( but not all ) it will still prevent me from ever updating the app which means at some point, its useless.
Nurb432 said:
While i share in the sentiment that B&N is not going to care about a hand full of noisy people, ill put my 2 cents in at the store and their sites and cross my fingers. We are not asking for that much, are we?
Click to expand...
Click to collapse
It's worth a few seconds of our time.
To anyone who does head over there, try to be positive. There are a few members there who are personally insulting folks like us, please don't take the bait. They aren't your intended audience, you won't change their minds even if they were and they aren't worth your time anyway. Just stay positive and encourage openness, and laurel those posts that do the same.
Will do Adam. It is the least we can do for someone who has done so much for all of us. I started emailing them a couple days ago thinking the squeaky wheel and all that but continue to get the auto-response.
AdamOutler said:
Here's some news for you, douchebag, development is tons of work.
Click to expand...
Click to collapse
Bah humbug? Great thread.
This is a thread on B&N's community board. A link in this thread states the special return/refund policy for this holiday season -
http://bookclubs.barnesandnoble.com...licy/m-p/1246537/message-uid/1246537#U1246537
Only the top management at this time can make difference. One thing for sure that the top management cares more than the customer complaint is the earnings. My theory is that if there are enough returns to impact the earnings, this may help the top management to think through the issue clearly.
B&N's 3rd qtr ends on January 31, 2012 which coincide with the extended return period for holiday (see the link above). So you can make the best judgement about what you can do to help yourselves.
dkb218 said:
Return the NT. They will get their attention. Mine goes back next week. No to locked bootloader. No to blocked side loading. No to Barnes and Noble. I'll buy my books from Amazon from now on.
Sent from my BNTV250 using xda premium
Click to expand...
Click to collapse
First I'm not personally going after you here. I see this type of opinion across alot of forums. When you go to return it you don't have the option to say any of things you have pointed out. Us XDA'ers may be a minority but we are known to be very loud. I do feel that Adam's plan is the best course of action to accomplish what is needed to make the Nook a great tablet.
That being said, everything you have pointed out is very real concern to me, and I have been seriously considering returning mine. But I'm not really seeing any real development(comparing to the major phones) on any tablet besides the Samsung galaxy tab(which I can't afford) I'm thinking once Adam and the rest of the guys in the development thread get through the bootloader issue we might have one of the better development communities's going once we can attract the rest of the nook color guys.
The complaints about 1.4.1 are written everywhere. It's very hard to imagine that B&N is not knowing about what is going on.
The advantage of being a Tablet ex-owner is no longer emotionally attached to the device and will be able to see the situation without bias. If s/he still likes it, it's always possible to buy it back in February. May be a pre-owned one at a discount?
Don't know if you guys got the memo, but unless you bought your NT before November 14th, you have until January 31st(I think) to return them, open or unopened. Extended holiday returns are a beautiful thing. I would post a link to the info on the website, but I'm too lazy.
Merry Christmas!
So i got my first reply from B&N that basically stated they really don't care , and they removed side loading to prevent piracy. So i guess that means all other markets are just pirates? My foot, its all about lock-in and restriction of free trade.
Last B&N product i ever buy.
I'm also forwarding a complaint on to my states attorney general.
I decided against getting a Nook Tablet, and told my family not to get a Nook Tablet. Since I'm the IT guy of the family my words have a lot of weight when it comes to buying tech goodies.
That's how we here in this board can hurt B&N bottom line. WE'RE the guys/gals that our family comes to and says: "Is this a good thing to get?" and our answer can steer them to or away from the NT. Right now the answer to them is stay away from the Nook Tablet.
My sister and father both got Kindle Fires BTW.
I got my Prime on January 16th, very happy and proud.
That was the only short period where I have been in that mood.
The more I used the Prime the more I could see that something was not as expected.
1) weak WiFi, compared to any other unit at home, and I have many and from different companies.
2) GPS did not work, (they did not have it removed from specs. yet)
3) Lot of waiting time to get ICS installed (because it was German and needs a specific firmware).
4) and most important thing, WiFi and BT does not work together, which in a tablet is like to say that "a car does not break unless you put your feet on the road to stop."
I have used HOURS on this tablet, troubleshooting, testing, reading, writing, tried 5 different firmwares, 2 different headsets, WiFi Channels, B,G,N. Reboots, resets.
Then 2 days ago, I decided to RMA mine, also after recommendaton by Gary, and ASUS Customer Service. (The latter.. in DK is poor as I never experienced before).
I have been told tuesday that I have to wait up to 48 hours, before getting ans answer, fine!.
Today at 11am the 48 hours were gone. I called and the first thing they asked me was:" what browser do you use"? I said why? I have Tablet's android, IE8 and IE9.. Why? "Ah because sometimes we have issues with RMA made on Explorer browsers."
So are you telling me that you do not receive the RMA, even though the side told me that "all was fine and was sent"?
After 10 minutes, the guy at ASUS CS found out, that nothing has been registered in their system, and he offered me to make a new one, directly.
I am so pissed of at this bunch of amateurs that I will NEVER EVER buy a nail from them.
They could not ask this question or make me aware of that issue, after I spoke to them 3 times the same day about it.
They are making fun of many and they are the less serious company I have ever handled with.
I work as Supporter.. I have some experiences with IT companies and suppliers.
This is the bottom level!
2 times I made the RMA and 2 times "all was fine according the site. I made it 2 times to be sure that I wrote the correct S/N number, as I was in doubt.
Gary if you read this, it's not excuse. Not your fault for sure, but this is out of line and I really believe that ASUS needs a HUGE Team Building, starting from your CEO and ending with you canteen people.
Tomorrow this "innocent" ASUS guy should call me to confirm the RMA is now created correctly. If this is not the case. All media in Denmark and Nothern Europe will read this and more.
Shame on ASUS, idiot me to handle with them!
sorry to hear about it. just keep on their case to make sure they get it done. good luck
If you want to contact Gary Key, PMing him is the method
Asus, And rep generally don't respond to thread on XDA or other forum, unless said topic is made by them.
And if they do respond, they will hardly respond to a thread with threats and insults.
Yelling and screaming at Customer service agent has been outdated 10+ year ago.
I mailed him and the Marketing Manager in Denmark.
Let's see!
bluewr said:
If you want to contact Gary Key, PMing him is the method
Asus, And rep generally don't respond to thread on XDA or other forum, unless said topic is made by them.
And if they do respond, they will hardly respond to a thread with threats and insults.
Yelling and screaming at Customer service agent has been outdated 10+ year ago.
Click to expand...
Click to collapse
PMed him twice...................still waiting !
bluewr said:
If you want to contact Gary Key, PMing him is the method
Asus, And rep generally don't respond to thread on XDA or other forum, unless said topic is made by them.
And if they do respond, they will hardly respond to a thread with threats and insults.
Yelling and screaming at Customer service agent has been outdated 10+ year ago.
Click to expand...
Click to collapse
I've seen Gary post in quite a few threads that weren't his which had particularly nasty attitudes toward ASUS/him. That's really more his job around here than anything IMO
Anyway, yeah, ASUS doesn't seem as organized as they should be. Especially things which are electronically filed, the information should be available to any and all relevant employees immediately upon receipt. As soon as the shipping company updates that the package has been shipped from the user up until the point it's back in my hands, ASUS reps should be able to tell me exactly what's going on and where it is. Naturally they move things in batches, but however they keep up with it is atrociously behind the times or something.
bimbobo said:
Shame on ASUS, idiot me to handle with them!
Click to expand...
Click to collapse
Maybe you'll feel little better knowing that ASUS Technical Support here in Poland is at the same or even worse level. I had no problem in registering my tablet for RMA but please be aware, that if you are going to RMA your Prime due to not working GPS it won't be repaired.
I decided to RMA me Prime at 9th of January and will never see it again because after one month since it has reached the Service Center in Czech Republic, ASUS Poland contacted me to say that GPS won't be fixed. They asked, if I want to start DOA procedure which should take about 3 weeks to get my money back.
We have 1st of March today and I'm still waiting... and what is really annoying, ASUS Poland is now unable to give me the exact date when my money will be returned!!!
My advice for you is to give up the RMA and request DOA, you'll save some time and health.
Gary won't help you here. I read at some thread here, that he has no way to contact with ASUS Europe. He has never replied to my PMs
Regards,
Pletwal
rdalev said:
PMed him twice...................still waiting !
Click to expand...
Click to collapse
Yeah me too. No response and I'm in the USA. Pmd 2 weeks apart. I will enjoy owning my prime but definitely will not buy Asus again. No laptops, monitors, tablets or motherboards ........
Sent from my Transformer Prime TF201 using Tapatalk
Most unfortunate. I don't mean to be rude when I sy this, but if you're an IT guy, why the hell would you be using IE?
That confuses me immensely.
Doktaphex said:
Most unfortunate. I don't mean to be rude when I sy this, but if you're an IT guy, why the hell would you be using IE?
That confuses me immensely.
Click to expand...
Click to collapse
IE 9 is pretty good as long as you dont care about printing I am in the IT field and will use it from time to time but I do think overall Firefox is king
I'm sorry to read that you the "OP" is being ran through the ringer. I hope they get on track with your RMA. I have come to find that Asus outside of Taiwan sucks Donkey D. Asus Taiwan rocks!! They will bend over backwards to take care of their customers. If things don't work out in your favor, shoot a detailed email of your case, a long with a reasonable resoultion to Asus International.
jdbaker82 said:
IE 9 is pretty good as long as you dont care about printing I am in the IT field and will use it from time to time but I do think overall Firefox is king
Click to expand...
Click to collapse
Even IE 8 has this issue with certain printers. I'm actually just running into that issue with a customer, and they can not grasp the fact the IE is not the only portal to the internet...
Firefox is the most stable in my experience. Chrome and Maxthon are fast; Chrome's heavily unreliable and its cache likes to act weird over time, Maxthon I haven't used but for a few seconds so don't know its drawbacks.
Anyway...
Sent from my Transformer Prime TF201 using xda premium via my tethered HTC Vision
..mail with UPS label arrived.
BUT it was WRONG, name and zip code to my house were not correct.
Called UPS, they could not change the info with the correct ones, and could not assure me that all could go well having the wrong address.
They suggested to call ASUS again and ask them for a new. I did it!
So now again new waiting time!
My trust in ASUS is gone, they do not do much to "re-gain it"
The unit will be sent to Chech Rep. for repair, and as I read, they probably do not fix WiFi/BT as "non faulty".
is this post a kind of therapy?
Enviado desde mi GT-I9000 usando Tapatalk
bimbobo said:
..mail with UPS label arrived.
BUT it was WRONG, name and zip code to my house were not correct.
Called UPS, they could not change the info with the correct ones, and could not assure me that all could go well having the wrong address.
They suggested to call ASUS again and ask them for a new. I did it!
So now again new waiting time!
My trust in ASUS is gone, they do not do much to "re-gain it"
The unit will be sent to Chech Rep. for repair, and as I read, they probably do not fix WiFi/BT as "non faulty".
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Wow, that really is impressively awful on their part. I hope you get all of this resolved in the end.
.. I thought that somebody else could be interested in knowing that ASUS is not trustworthy when things goes bad.
Service is as important as the "fancy" products you sell.
Plus I wanted to share the fact, that if you do not check, push and follow up what they do, you won't get help.
If the mods are not happy with this thread, they are allowed to close or delete it.
There are many Europeans in this forum, who cannot mail or call Gary and his team.
We in Europe are left on our own. All the messages I read from people in Europe here, seems to confirm that.
Anyway, sorry for bothering some of you.
bimbobo said:
.. I thought that somebody else could be interested that ASUS is not trustworthy when things goes bad.
Service is as important as the "fancy" products you sell.
Plus I wann saher the fact, that if you do not check, push and follow up what they do, you won't get help.
If the mods are not happy with this thread, they are allow to close or delete it.
There are many Europeans in this forum, who cannot mail or call Gary and his team.
We in Europe are left on our own. All the messages I read from people in Europe here, seems to confirm that.
Anyway, sorry for bothering some of you.
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I don't think you need to apologise at all. ASUS on the other hand owe you a rather large apology.
It seems that using the big voice and words helps.
A manager from ASUS in Sweden called me on the phone, apologizing for all the troubles.
The short story is, that they offered to fully refund the product.
Why? Because there is a 10% risk that even sending this at the Repair Center will not sove the issue. He wouldn't and couldn't tell me more, but the story is that, for some "reasons" and even though the WiFi/Bt is now a known problem, they cannot be sure to fix it.
I referred to Gary's mail to me and here in this forum about a possible solution, but yet, he COULD NOT be sure that the replacing parts will do the job. (Metal backplate still jamming everything?? This is MY guess!)
So now ASUS is creating the second RMA label, I will send it to Chech Rep., I will await what happens, and I will contact this manager at ASUS SE when I get it back.
Solved? peace of mind and enjoying finally this device
Not Solved? Refund.
If you get a case manager ***** at them till they send you a free accessory I got a free mouse with my full tablet+ dock refund
Mouse should be here Tuesday
Sent from my PG86100 using Tapatalk
Wordlywisewiz said:
If you get a case manager ***** at them till they send you a free accessory I got a free mouse with my full tablet+ dock refund
Mouse should be here Tuesday
Sent from my PG86100 using Tapatalk
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*****ing is not what I wish, I like information, competence and support.
I have a tablet for 629€, with issues, they know it, and they should fix it.
I am not fishing about other stuff, just a working tablet.
All this caos is due to the fact that several people either know a little, or tell me different things about same question
Anyway. They will have another chance to act correctly, and I am in touch with a person, who can and will try to help.
Let's see how it goes in "Czech Rep. repair centre".
Had a phone call with a VP from Asus. Want to know why after months being released you still can't find one to buy easily? Asus is and has been fully aware of the hardware issues with its tablet. Even BEFORE it was released, but since they (here we go again with this word) announced a release date and wanted to try to get some money in around the holidays was released anyway. Asus is just not producing a lot of them because they know the only way to fix their problems is with a physical hardware change. And of course, the least amount of units you have in the field the less it will cost to fix. This does make sense to me, and it is also almost a given. You don't have to believe me, but I wasn't told not to distribute this information. I'm only holding back the name our of respect.
I interpret this discussion as good news, as it appears they have plans to actually fix or replace our devices. I hope this is true.
Sent from my Desire Z using the XDA App
David Dee said:
I interpret this discussion as good news, as it appears they have plans to actually fix or replace our devices. I hope this is true.
Sent from my Desire Z using the XDA App
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Optimistically, so it would seem.
Pessimistically, they get a smaller class action when they phase out the Prime.
opentoe said:
You don't have to believe me, but I wasn't told not to distribute this information. I'm only holding back the name our of respect.
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WTF?? If you were told not to distribute this information, what exactly do you think that posting on the most prominent dev forum on the internet is? Keeping silent?
Edit: Ok, now I see that you say you were NOT told not to distribute the information. I was confused by the post title "sworn to secrecy".
opentoe said:
Had a phone call with a VP from Asus. Want to know why after months being released you still can't find one to buy easily? Asus is and has been fully aware of the hardware issues with its tablet. Even BEFORE it was released, but since they (here we go again with this word) announced a release date and wanted to try to get some money in around the holidays was released anyway. Asus is just not producing a lot of them because they know the only way to fix their problems is with a physical hardware change. And of course, the least amount of units you have in the field the less it will cost to fix. This does make sense to me, and it is also almost a given. You don't have to believe me, but I wasn't told not to distribute this information. I'm only holding back the name our of respect.
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I am raising the BS flag on this. Asus is a multi-billion dollar company and obviously they must have some business acumen to have achieved this. If they were in full knowledge that their product was fatally flawed why continue to distribute it, even in small quantities? The logical action if this actually were the case would be to pull the product immediately and cut their losses. Continuing to distribute a product that they know is flawed and that they are going to recall would either a) increase the cost of this recall; or b) increase their liability from a class action lawsuit. The OP makes no sense.
Oh, and if this is actually true I take it that this is the last phone call that you will have with your Asus VP buddy
well I just Spoke with the President of Asus on this matter. you know the president is higher up than a VP. I linked him to the op and he said its utter B.S. lmfao.
More like the OP spoke with the VP of the cleaning company that cleans Asus Headquarters..lmao
Thanks OP, I needed a good laugh. this is funny!
edit: SOME GULLIBLE PERSON ACTUALLY BELIEVED THIS.
WARNING! THIS IS SARCASM AT ITS BEST. THIS POST I MADE IS NOT A TRUE STATEMENT. IF HE BELIEVES THIS THEN HE MUST BELIEVE IN BIGFOOT ALSO..LOL
---------- Post added at 10:46 AM ---------- Previous post was at 10:43 AM ----------
paddycr said:
I am raising the BS flag on this. Asus is a multi-billion dollar company and obviously they must have some business acumen to have achieved this. If they were in full knowledge that their product was fatally flawed why continue to distribute it, even in small quantities? The logical action if this actually were the case would be to pull the product immediately and cut their losses. Continuing to distribute a product that they know is flawed and that they are going to recall would either a) increase the cost of this recall; or b) increase their liability from a class action lawsuit. The OP makes no sense.
Oh, and if this is actually true I take it that this is the last phone call that you will have with your Asus VP buddy
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that's what Im saying..lol. VP is not that dumb to admit to a major crime to a mere consumer out of no where. They know better than that. come on now OP, at least make it believable
demandarin said:
that's what I saying..lol. VP is not that dumb to admit to a major crime to a mere consumer out of no where. They know better than that. come on now OP, at least make it believable
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Unless you are the VP, then I wouldn't trash another forum member. I wouldn't be surprised. Maybe he's not a mere consumer. The VP of a big company like ASUS will know that no-one will believe a "mere consumer" anyway. They are getting away with murder.
I was told by the product manager of ASUS South Africa this morning when trying to organise my refund "What do you want? Cause I'm really busy". He did not say it any way that could even be deemed as "nice" or "helpful". This blind fanboyism needs to stop.
To the OP: name and shame.
paddycr said:
I am raising the BS flag on this. Asus is a multi-billion dollar company and obviously they must have some business acumen to have achieved this. If they were in full knowledge that their product was fatally flawed why continue to distribute it, even in small quantities? The logical action if this actually were the case would be to pull the product immediately and cut their losses. Continuing to distribute a product that they know is flawed and that they are going to recall would either a) increase the cost of this recall; or b) increase their liability from a class action lawsuit. The OP makes no sense.
Oh, and if this is actually true I take it that this is the last phone call that you will have with your Asus VP buddy
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Wow, a VP who feels obliged to just give this info over the phone to a random caller, even though Asus as a company has continuasly denied a widespread issue on these tablets?? Smells like another BS post to me, but I dont want to be accused again of stalking the OP's posts.
paddycr said:
I am raising the BS flag on this. Asus is a multi-billion dollar company and obviously they must have some business acumen to have achieved this. If they were in full knowledge that their product was fatally flawed why continue to distribute it, even in small quantities? The logical action if this actually were the case would be to pull the product immediately and cut their losses. Continuing to distribute a product that they know is flawed and that they are going to recall would either a) increase the cost of this recall; or b) increase their liability from a class action lawsuit. The OP makes no sense.
Oh, and if this is actually true I take it that this is the last phone call that you will have with your Asus VP buddy
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This. +1. 10 char
Moist said:
Unless you are the VP, then I wouldn't trash another forum member. I wouldn't be surprised. Maybe he's not a mere consumer. The VP of a big company like ASUS will know that no-one will believe a "mere consumer" anyway. They are getting away with murder.
I was told by the product manager of ASUS South Africa this morning when trying to organise my refund "What do you want? Cause I'm really busy". He did not say it any way that could even be deemed as "nice" or "helpful". This blind fanboyism needs to stop.
To the OP: name and shame.
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I would not say that this is "blind fanboyism", at least on my part. The point I was making is that the OP makes no business sense. You don't continue to distribute flawed products when you know that the midterm liability will be greater than the short term profit.
I am less than happy with Asus: I am sure that any fix that may or may not be offered for the hardware issues will not include people who have unlocked their bootloaders even though their TFP's contain the same substandard components. I unlocked my bootloader in full knowledge that I was voiding my warranty and fortunately my hardware issues have been negligible (I would not have done it otherwise). However, my GPS (which I don't use) is non-functional (as I said, not a big deal to me). The bootloader unlock was a sneaky way for Asus to reduce their overall liability by voiding warranties. Overall, I will not loose any sleep over this but looking around this forum there seem to have been a lot of users that have unwittingly unlocked without realizing the full consequences of their actions.
>If they were in full knowledge that their product was fatally flawed why continue to distribute it, even in small quantities?
For one, because the product isn't "fatally flawed," as evidenced by the fact that most here are still using it.
There can be many possible reasons--business and technical--none of which we as outsiders are privy to. You can just as well ask, why release a product right after Christmas shopping season, traditionally the deadest spot of the year for consumer buying.
Here's one plausible reason: Because Asus needed a test bed, since this is the first tablet that makes use of the unibody process from the Zenbook line. It wants to work out the kinks before applying the production process to more mainstream models.
Sure, anybody who said "yeah, I just had a talk with a VP, and he said XYZ" should be viewed sceptically. But what he said isn't exactly outrageous. And it's not asking you to alter your view. It's simply another data point.
>The bootloader unlock was a sneaky way for Asus to reduce their overall liability by voiding warranties.
This would be a good reason for Asus to stop offering the BL unlock for future models, if your attitude is representative of how it's viewed.
Well my ignore list just grew one more person..
e.mote said:
>The bootloader unlock was a sneaky way for Asus to reduce their overall liability by voiding warranties.
This would be a good reason for Asus to stop offering the BL unlock for future models, if your attitude is representative of how it's viewed.
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In general, I think the response to every ASUS effort to communicate and resolve issues has been such that they're probably rethinking being involved in this forum.
e.mote said:
>If they were in full knowledge that their product was fatally flawed why continue to distribute it, even in small quantities?
For one, because the product isn't "fatally flawed," as evidenced by the fact that most here are still using it.
There can be many possible reasons--business and technical--none of which we as outsiders are privy to. You can just as well ask, why release a product right after Christmas shopping season, traditionally the deadest spot of the year for consumer buying.
Here's one plausible reason: Because Asus needed a test bed, since this is the first tablet that makes use of the unibody process from the Zenbook line. It wants to work out the kinks before applying the production process to more mainstream models.
Sure, anybody who said "yeah, I just had a talk with a VP, and he said XYZ" should be viewed sceptically. But what he said isn't exactly outrageous. And it's not asking you to alter your view. It's simply another data point.
>The bootloader unlock was a sneaky way for Asus to reduce their overall liability by voiding warranties.
This would be a good reason for Asus to stop offering the BL unlock for future models, if your attitude is representative of how it's viewed.
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For the record, in no way do I personally think that the Prime is "fatally flawed". As I stated in my previous post I think it is a great piece of hardware and if have had little reason to be unhappy with it - it works well for me.
However, the implication of the OP was that Asus was aware that it was flawed prior to its release and knew that they were going to have to deal with the resulting issues. This makes no business sense, whereas the the explanation that you give is reasonable. However, you state that the OP is "simply another data point". Data has to be based on fact to be worthy of attention
wynand32 said:
In general, I think the response to every ASUS effort to communicate and resolve issues has been such that they're probably rethinking being involved in this forum.
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Couldn't of said it better myself. What's the point of informing your customers if they are just going to complain about every little thing and expect you to provide more info when they want it?! I don't see where on my receipt/warranty where it states that Asus is SUPPOSED to do this. I think this is probably part of the reason why Gary's posts are getting smaller, the amount of complaints, accusations, trolling and people just generally expecting everything be handed to them is amazing!
---------- Post added at 06:50 PM ---------- Previous post was at 06:47 PM ----------
jyan_osu said:
Well my ignore list just grew one more person..
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Lmao! it's both funny and sad at the same time, the lengths that some would go.
jyan_osu said:
Well my ignore list just grew one more person..
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opentoe is probably just sexually frustrated since he broke up with his girlfriend cameltoe.
>In general, I think the response to every ASUS effort to communicate and resolve issues has been such that they're probably rethinking being involved in this forum.
It's part and parcel of customer support. I don't think people's reaction here are out of the ordinary. I think the communication process could be better handled, and hope that will be the case once the dedicated CS Gary spoke of is in place.
It's a given that rants tend to get louder when there is a willing ear. But a seasoned CS rep should have no problem filtering out the noise.
I can confirm the OP's post as legit!
Guys, I just called Asus customer service and was immediately transferred to a conference call to the very same VP as well as the President of Asus!! They did confirm that even though they have pending lawsuits so they shouldn't be telling me this, but after gaining their trust over the phone, they did admit that they were well aware of the issues with these tablets, but that they just really needed to make some money, so they went and released them anyway. They also informed me of the secret update that Gary has mentioned, which will be released soon! I can't tell you guys what the announcement will be or they threatened to be really really upset with me if I did!
So now demandarin is not the only person with an Asus contact!!
love you guys!!
This "unavailability" thing also doesn't make sense to me. Practically every Fry's Electronics in my vicinity is stocking Prime 32/64 Grey/Champagne and the corresponding docks. For $499 and $599 plus taxes respectively. I actually stood in line on the release day and was majorly jilted by Apple with the iPad 3 (bad screen/temperature/10 hr recharge issues, to name a few). After 5-6 exchanges and repeated bad screens, I gave up and decided to get the BEST android tab instead. The Prime was an obvious choice. I looked up Amazon and the it looks like they are going for $600+ for 32. I look up Fry's and they got em all. LOL. I'm seriously stumped as to why the online prices have shot up like that. And... get this... my Prime had a dead pixel. It took me a while to unroot and remove the cwm. But it can be done. I took it to Fry's and walked out with a brand new one in less than 15 minutes. I have had no other 'issues' as such. Although I haven't tested the GPS. My buddy mistakenly updated it to .21 and now I'm stuck w/o root. LOL. But hey, otherwise it's a solid piece of hardware. Very well designed. I don't think a lot of people understand the complications behind cutting-edge design and hardware integration. Apple was handing out $5 bumpers for dropped calls. I'm sure Asus has done a much better job with the Prime.
Mind games! I would say no one in here gets any inside info from anyone at asus other than what Gary provides . Anything else is just another wannabie.
So I know the Market section is closed for sales and trades, no idea why. I am assuming it was due to some legitimate issues. But my question is will the Market section ever come back? I would assume that if it wasn't, the mod would have removed it all together, but its still there. Been trying to find a place to trade with people but not having much luck. Is there any place that people trade android devices?
It was closed because users were abusing it. Basically people scamming others and people were not taking the proper precautions to protect themselves when making a deal with another member.
Celltraderonline is a good website to check, quite a few of the well known xda member in the market place are over there.
Or if you rather buy a phone, swappa is a good site to check as well.
<When Emotion Goes Up, Logic Goes Down>
I kind of assumed as much was going on in the Market Section. Its pretty sad. Thank you for the suggestions.
synergeticink said:
I kind of assumed as much was going on in the Market Section. Its pretty sad. Thank you for the suggestions.
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Yeah its sad that there's low life's on here that scam people, ruining the MP for other members. Hopefully the people who were scammed, learned a lesson and take the proper precautions when dealing with anyone, whether online or in person.
You're welcome!
<When Emotion Goes Up, Logic Goes Down>
Yeah, I have only done one trade on here and it was great. It was a great feeling knowing that options like this are here for people that don't have alot of extra money to pay full retail value for devices. All well, hopefully in the future.
I made the below post on Omate's facebook page in response to their announcement of the Omate X. Omate deleted my post and banned me from their facebook page. So being a Omate fanboi is OK, however if you criticize Omate in public on their forum, they ban you. Here's the post I made:
Omate: I have a saying, fool me once, I won't give you another chance to fool me.
Sorry, but with everything I've seen others go through, I considered myself extremely lucky, but I won't give you another chance. People buying the watch and getting a dead unit or dead battery and told "Sorry, we don't have replacements yet" or "Go find a battery on ebay". I lost the rubber gasket for the sim door, and you said you don't have them. I can't do business with a company that doesn't even have simple replacement parts available. And then, to add insult to injury, after delaying and delaying and delaying, you start to ship, and then announce a much lighter version is available, but too bad, you don't get one. And then the Omate app which - I don't know if I'd describe "working" as something you can call it, because it didn't work. Seeing the Omate CPU operating well below the stated specs, etc. I ended up selling my Omate. Sorry, but you aren't going to get me as a repeat customer based on how you treated me as a pre-order customer.
+1
phirephoto said:
I made the below post on Omate's facebook page in response to their announcement of the Omate X. Omate deleted my post and banned me from their facebook page. So being a Omate fanboi is OK, however if you criticize Omate in public on their forum, they ban you. Here's the post I made:
Omate: I have a saying, fool me once, I won't give you another chance to fool me.
Sorry, but with everything I've seen others go through, I considered myself extremely lucky, but I won't give you another chance. People buying the watch and getting a dead unit or dead battery and told "Sorry, we don't have replacements yet" or "Go find a battery on ebay". I lost the rubber gasket for the sim door, and you said you don't have them. I can't do business with a company that doesn't even have simple replacement parts available. And then, to add insult to injury, after delaying and delaying and delaying, you start to ship, and then announce a much lighter version is available, but too bad, you don't get one. And then the Omate app which - I don't know if I'd describe "working" as something you can call it, because it didn't work. Seeing the Omate CPU operating well below the stated specs, etc. I ended up selling my Omate. Sorry, but you aren't going to get me as a repeat customer based on how you treated me as a pre-order customer.
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I feel sorry for you dude. I have 2 pieces of these paper weight with me. Forget about the support and after sale service. Their facebook is only for their fanboys and girls. Our Mr.Romantic- Laurent Le Pen probably used all the money in world tours and left nothing for the after sale service. Good luck.