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HOMG IT RANDOMLY STARTED WORKING. I'm sorry for your time.
Hello, I would like to start off by saying that I've looked around these forums occasionally after my friend introduced me to it. I have found this site and forums to be very helpful and I have hit a problem and I would like your opinion. If this is in the wrong section or I have done something incorrectly I am EXTREMELY sorry and would appreciate a point in the right direction.
Okay, so it all started when my friend was kind enough to give me his extra bodyguardz phone protector. So I put the cover on after a lot of tedious and fustrating work and allowed the phone to dry for 2 days. When I powered my phone on everything was fine EXCEPT that my touch screen does not work. After careful inspection I realized there seem to be some water stuck under the screen. I then allowed the phone to dry for a couple more days and I noticed the water amount decreased. At one point or another I did need to use my phone and since it worked beside the screen I figured it would dry even if I still kept using it. The amount of water has shrunken to the point where it is about the size of an ant. It has however remained this size for over a week and I dont see it decreasing. Now I have the Total Equipment Protection on my phone, but I realized that the water damage indicator sticker on the phone was gone red. The battery one is still white (I had the battery off the phone as I applied the protector). So what do you guys think I should do in this situation? Since the sticker is red I don't think they'll take the phone back. Should I just call them and say it was stolen and pay the $50?
Sorry for the long winded story and I am looking forward to your help. Everything seems to break on me and its really frustrating. I just got my laptop back after my back light died on me and the repair center forgot to send my battery back and I'm just getting mad at everything. Also had surgery earlier this week, haha aren't I lucky?
I could be wrong, but if you have TEP, water damage is covered. I was told that it's covered even if you drop it in the toilet or the lake. Many people have experienced a wide variety of results when making a TEP claim, so YMMV. If you take it in to your Sprint store, they may replace it, repair it, or tell you you have to go thru Asurion. If you don't like the answer you get the first time then try another rep.
nosmohtac said:
I could be wrong, but if you have TEP, water damage is covered. I was told that it's covered even if you drop it in the toilet or the lake. Many people have experienced a wide variety of results when making a TEP claim, so YMMV. If you take it in to your Sprint store, they may replace it, repair it, or tell you you have to go thru Asurion. If you don't like the answer you get the first time then try another rep.
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So you think they wont fuss over the water detection sticker being red?
OH MY GODDDDDDDDDDDDDDDD! IT RANDOMLY STARTED WORKING AFTER 2-3 WEEKS!
I don't think they will fuss about it. If they do try another rep.
Yeah so I got jumped by two punks last night. Long story short My note ended up being taken from me and then returned in the puddle I was standing next to.
My case had a rubber plug for the headphone and USB Ports if that helps from the six dollar case.
I'm pretty sure I'm just out of the thirty days but not thirty since I exchanged my last one that was defective.
Seems to be working okay. Water damage can do weird things. what should I be looking out for?
ok, how long has it been since it was in water? First thing i would myself is to take out battery immediately. Then take it apart if i thought the water may have gone deeper. If your not too experienced with taking it apart, then i might avoid doing that part. I would just leave battery out for a little while and try not to turn it on. From my personal experience with other peoples phone is that the water will be in there and will eventually start corroding and i guess its kinda like a oxidization(?) and will make contact to other connections and will start to short.
long story short
-remove battery
-let dry for a while
-if you dont think it went deep in the phone, then I wouldnt worry too much
-from my own experiences usb port is the first to stop working
-then white screen(bad lcd) along with a ruined battery
The day that it doesn't turn on anymore.
I had dropped a phone in the washing machine once while it just started filling up with water. The phone didn't get very wet at all and ran like a champ for two months more. Then it died.
Hopefully the plugs on your phone will make a difference!
Less than twelve hours. there was a very few small droplets on the outer sides under the battery case. I don't think it too deep into the phone I left the battery out with the phone in a plastic rice container and under a lamp for a few hours. I'm not having those symptoms yet. There was no water under the battery.
Is atts 30 day return policy from the date of contact or from when I exchanged the other note for a defect?
I pay for atts insurance but a two hundred dollar deductible ....
I'm on contract for two years so I need the best advice...
Sent from my SAMSUNG-SGH-I717 using XDA
I would say 30 days from the exchange from note to note. I dont know if they would change to a different device but maybe another note. Of course if they see water damage on the pads then they wouldnt let you. Just in case they are red, here is a post by the Elite dev Adam Outler.
http://forum.xda-developers.com/showthread.php?t=1073929
In my experience the 30 days starts all over with each phone. The contract does not. After 14 days your locked into the contract and can not get a reversal. The phone itself always goes by the date of purchase or replacement.
Sent from Galaxy Note
The 30 day period is from the original sale date, I had to return a second one for a blown speaker at 10 days from my 1st return (hard brick) but 32 days from original purchase. Had to send it back to warranty when I got the replacement in the mail.
If you believe it still has water in it, take out the battery and place both the phone and battery in uncooked rice for a day. The rice will draw out any moisture.
Sounds like you will have to make a warranty claim, but if it works without issue, don't worry about that until it doesn't work anymore. You can make a claim whenever, they wont know when it happened.
Sent from my A200 using xda premium
slix71 said:
The 30 day period is from the original sale date, I had to return a second one for a blown speaker at 10 days from my 1st return (hard brick) but 32 days from original purchase. Had to send it back to warranty when I got the replacement in the mail.
If you believe it still has water in it, take out the battery and place both the phone and battery in uncooked rice for a day. The rice will draw out any moisture.
Sounds like you will have to make a warranty claim, but if it works without issue, don't worry about that until it doesn't work anymore. You can make a claim whenever, they wont know when it happened.
Sent from my A200 using xda premium
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If you return a phone because of a factory defect within 30 days, they give you another phone. The 30 day return policy starts all over again. If you damage the phone in any way, then the same rules don't apply(especially water damage). That's the 1st thing they check for. If there's no sign of water damage(and you don't tell them), then you're covered under the return policy. Otherwise, it's gotta go through warranty. I would be honest about it. Either way you get another phone....although you will need to pay a deductible.
Edit: Just remember....every store is different and it depends on who you talk to. If the speaker blew due to no fault of your own, then they should've have given you another phone right then and there. If you paid a deducible then they screwed you. I returned 3 phones in the past 3 months. All were covered under the 30 day return policy from the date I received them.
Sent from Galaxy Note
WTF, all the replies are so well thought out to OMG save the phone, but no one cares that the OP got robbed and roughed up? What's wrong with you people?
LOL
OP, I'm just glad you are OK and not in the hospital or worse. A phone can always be replaced...
Hey, like said above biggest thing is that yur ok! had a similar situation happen last year didnt end up so well for me, ER trip, Neuro rehab etc but cant do anything bout it now!! Anyways, I remember my wife dropped her Isucks err Iphone in the sink while doing dishes, completely saturated. I read online that one of the best ways to soak up the water from inside the phone itself it to put it in a jar of white rice for a day or two. Its the same principle as putting rice in the salt shaker. It absorbs moisture and we did that and it worked. Had some gremlins for a minute there (phone volume changing on its own, messenger popping up randomly etc) but after a few days it was business as usual for it for another year. Hope this helps ya!
we all love our phones but take care when pulling them out in public. always be aware of your surroundings and stop walking around with your head down.
not saying the OP was doing this just a general "heads up" so to speak. no pun intended
Tikerz said:
WTF, all the replies are so well thought out to OMG save the phone, but no one cares that the OP got robbed and roughed up? What's wrong with you people?
LOL
OP, I'm just glad you are OK and not in the hospital or worse. A phone can always be replaced...
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Holy shiv! good point. I'm glad your ok man. Get way too wrapped up in this stuff sometimes. Lol.
Sent from Galaxy Note
For this reason, im debating to get a CCW (carry concealed weapon) license. But Glad to hear that youre okay. Ive heard that water damaged phones can be fixed by sticking it in a bucket of rice uncooked for about a day. Worked for my bros old iphone.
Sent from my SAMSUNG-SGH-I717 using Tapatalk
froidroid said:
If you return a phone because of a factory defect within 30 days, they give you another phone. The 30 day return policy starts all over again. If you damage the phone in any way, then the same rules don't apply(especially water damage). That's the 1st thing they check for. If there's no sign of water damage(and you don't tell them), then you're covered under the return policy. Otherwise, it's gotta go through warranty. I would be honest about it. Either way you get another phone....although you will need to pay a deductible.
Edit: Just remember....every store is different and it depends on who you talk to. If the speaker blew due to no fault of your own, then they should've have given you another phone right then and there. If you paid a deducible then they screwed you. I returned 3 phones in the past 3 months. All were covered under the 30 day return policy from the date I received them.
Sent from Galaxy Note
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I didn't have to pay a deductible, they just made me swap it out through the warranty dept as it was covered under warranty for the bad speaker. They made me do it that way since it was past the original 30 days from the sale. No biggie to me, I didn't pay, just had to wait a day.
Sent from my G-Note beast on XDA Premium 0_o
Tikerz said:
WTF, all the replies are so well thought out to OMG save the phone, but no one cares that the OP got robbed and roughed up? What's wrong with you people?
LOL
OP, I'm just glad you are OK and not in the hospital or worse. A phone can always be replaced...
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Lol your right, glad they are ok!
Sent from my G-Note beast on XDA Premium 0_o
slix71 said:
I didn't have to pay a deductible, they just made me swap it out through the warranty dept as it was covered under warranty for the bad speaker. They made me do it that way since it was past the original 30 days from the sale. No biggie to me, I didn't pay, just had to wait a day.
Sent from my G-Note beast on XDA Premium 0_o
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Cool man. Glad to hear it. I get really fired up when these carriers screw their customers over. I also can't stand the fact that every store policy is different. Everyone should be treated the same.
Sent from Galaxy Note
Well the battery indicator is still white. The phone didn't get completely water logged thanks to the case. Its working as of now so how would i be able to exchange it anyway. I guess ill end up doing the warranty when or if things act up. There's only one water damage indicator?
I didn't get roughed up luckily. This sounds crazy but I convinced them that what they were doing was wrong and they were only doing it cause they could cause im a little man. I also did mention i could gps track the phone. Once they threatened violence i told them to do it. Two big guys i told them i wouldn't fight back either if it made them feel better. The one with my phone ended up calling me a humble man throwing my phone in the puddle and told me where my board was so i could leave. Reverse psychology working on an intoxicated person is almost unheard of lol.
I realize i did get very lucky and it could have ended a lot worse.
Sent from my SAMSUNG-SGH-I717 using XDA
tonomon said:
Well the battery indicator is still white. The phone didn't get completely water logged thanks to the case. Its working as of now so how would i be able to exchange it anyway. I guess ill end up doing the warranty when or if things act up. There's only one water damage indicator?
I didn't get roughed up luckily. This sounds crazy but I convinced them that what they were doing was wrong and they were only doing it cause they could cause im a little man. I also did mention i could gps track the phone. Once they threatened violence i told them to do it. Two big guys i told them i wouldn't fight back either if it made them feel better. The one with my phone ended up calling me a humble man throwing my phone in the puddle and told me where my board was so i could leave. Reverse psychology working on an intoxicated person is almost unheard of lol.
I realize i did get very lucky and it could have ended a lot worse.
Sent from my SAMSUNG-SGH-I717 using XDA
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I am not sure about any additional indicators. Hopefully it will be no issue. I only know of the one. Glad you talked them down from the hostility!
Here in Tampa a group of thugs jumped and beat an off duty Army Soldier when he went to get a dollar out of his wallet because they asked for some help. Glad they caught 2 of them, only a matter of time until they get the other two. Wish they could bring the thugs to his platoon or squad for some military style justice!
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froidroid said:
Cool man. Glad to hear it. I get really fired up when these carriers screw their customers over. I also can't stand the fact that every store policy is different. Everyone should be treated the same.
Sent from Galaxy Note
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I here you bro, these stores and reps all give a different take, and see if they can get one over on the customer. So much for real customer service anymore.
Im here in Florida too. As the economy worsens more and more bad people will populate the states.
Carrying a firearm can offer protection but has a lot of downfalls to the idea. Especially having to defend yourself in court after merely trying to defend your life.
Sent from my SAMSUNG-SGH-I717 using XDA
glad you are ok man, a phone can always be replaced..
As far as carrying a concealed weapon, hopefully, you are an experienced gun owner/user, because, if not, carrying a weapon that you aren't thoroughly trained and comfortable with can turn out horribly.....for you....
I just bought a Z2. Very happy with it. But do I need to test it underwater?
Did any of you do that?
I did, day I got it filled the sink with water and in it went
Sent from my D6503 using XDA Premium 4 mobile app
I still haven't yet lol love the phone would love trying underwater photography but if it goes wrong lol...
Sent from my D6503 using XDA Premium 4 mobile app
Right when I turned it on and configured the settings, I dunked it in a sink full of water. Next day, tried it in a swimming pool.
Well, maybe need to try it then
I did with my white one, worked great. My black one died and I'm still fighting for a refund... Check the screen gaps very closely and give it a whirl.
The way I look at the whole water resistance thing with my Z2 is, if I get caught on the phone in the rain I won't worry about it, thats as far as my testing water resistance will ever go
I use it as a party trick but or if uninformed people are around i go out of my way without saying a word to them is turn on tap and wait a few seconds as they will generally look up from whatever they were doing and then i proceed to slowly "clean it" under the tap, I get all sort of response thes main ones being *gasps* or "are you crazy wtf." then explain it and show its working right after. If you want to make sure your covered by warranty take video of you firmly pressing the flaps down before proceeding with the above cause in the water proof booklet or chapter (cant rember what it which it was) it says if any dust or water is found beneath the flaps the warranty is void. which in my mind translates to even if the flaps seal was broken or faulty from the start you are officially screwed
This is what happened to me
I also bought My new Xperia Z2 from Saudi Arabia. It was w20 model had screen gaps issue both on front and back . Bought it from Sony store and they said that it will not effect waterproofness of the device. Even then i was careful but after a month it was full of finger prints and i decided to wash it and unfortunately water went inside . All flaps were closed and i double checked it . When i took it to service center they said no warranty if water went inside and they will send it to Dubai please check back after 2 weeks.
I posted on Facebook as they may help me but this was their reply was we are sorry and nothing else
On twitter they are not even replying. and they just say contact service center and all i hear from them is excuses. there is not a single scrtach on my device. Unfortunately there is no refund or replacement system here. Really disappointed with Sony services. I saved money for 6 months for this device
Fezan said:
This is what happened to me
I also bought My new Xperia Z2 from Saudi Arabia. It was w20 model had screen gaps issue both on front and back . Bought it from Sony store and they said that it will not effect waterproofness of the device. Even then i was careful but after a month it was full of finger prints and i decided to wash it and unfortunately water went inside . All flaps were closed and i double checked it . When i took it to service center they said no warranty if water went inside and they will send it to Dubai please check back after 2 weeks.
I posted on Facebook as they may help me but this was their reply was we are sorry and nothing else
On twitter they are not even replying. and they just say contact service center and all i hear from them is excuses. there is not a single scrtach on my device. Unfortunately there is no refund or replacement system here. Really disappointed with Sony services. I saved money for 6 months for this device
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Fezan, I can understand that you were saving for it quite a long time but if you did, why did you risk and put it into water?
The problem is, that Sony advertises this phone as IP58 resistant BUT the warranty does not work if water gets inside the phone... They secured themselves...
I understand your frustration though, you just put it under the tap water and saw what happens. Unfortunately you should have done it in Sony store where a representative would check for waterproofnes of the phone, if you do it by yourself, they will hardly ever warrant it.
Even though this phone is supposed to be water proof, I do not intend to test this waterproofness, ever! Not intentionally, at least...
valdigre said:
Fezan, I can understand that you were saving for it quite a long time but if you did, why did you risk and put it into water?
The problem is, that Sony advertises this phone as IP58 resistant BUT the warranty does not work if water gets inside the phone... They secured themselves...
I understand your frustration though, you just put it under the tap water and saw what happens. Unfortunately you should have done it in Sony store where a representative would check for waterproofnes of the phone, if you do it by yourself, they will hardly ever warrant it.
Even though this phone is supposed to be water proof, I do not intend to test this waterproofness, ever! Not intentionally, at least...
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Well You can say its foolish of me to do so. but its one of the main selling feature of Xperia Z line phones and tablet. Imagine if you bought iPhone 5s and fingerprint scanner is completely not working or if phone was advertised with retina display but had lower resolution screen. I know i had a faulty unit but sony support should take that into consideration
valdigre said:
I understand your frustration though, you just put it under the tap water and saw what happens. Unfortunately you should have done it in Sony store where a representative would check for waterproofnes of the phone, if you do it by yourself, they will hardly ever warrant it.
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Let's say they agree to do it, would not be in the store but service center, how long would it take for the phone to show there was a problem ?
One Twelve said:
Let's say they agree to do it, would not be in the store but service center, how long would it take for the phone to show there was a problem ?
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In my case it took only a min and i could see water droplets in cameras and flash
Just got a Z2 today. Used Z1 all the time in the shower and dipped it in water quite a few times. Not a single problem. Probably not going to try it out on the Z2 lol.
I used it in the pool and in the sea.
Here's my video in the red sea...
http://youtu.be/c5JlK1Hwp3c
Sent from my D6503 using XDA Premium 4 mobile app
You have water test markers - you can see them if you open flaps.
If those markers become red, you haven't closed flaps right and your warranty won't be accepted.
But!!!
If those stickers are still white - it's not your mistake and Sony MUST accept warranty.
This device is waterproof and water resistant and you can go diving with it...
Will you do that or not, that's your thing but you have every right to do that.
Only, don't go to sea with it - dive in pool or lake
Salt could cause short-circuit and you'll not have your warranty rights...
Sent from my D6503 using Tapatalk
funky0308 said:
You have water test markers - you can see them if you open flaps.
If those markers become red, you haven't closed flaps right and your warranty won't be accepted.
But!!!
If those stickers are still white - it's not your mistake and Sony MUST accept warranty.
This device is waterproof and water resistant and you can go diving with it...
Will you do that or not, that's your thing but you have every right to do that.
Only, don't go to sea with it - dive in pool or lake
Salt could cause short-circuit and you'll not have your warranty rights...
Sent from my D6503 using Tapatalk
Click to expand...
Click to collapse
Well, I guess you are right but what IF you closed the flaps correctly and one of the seals was bad and the water got inside anyway and marked the marker? This can happen too.
Waterproofness was not the main selling point for me, anyway, I would not risk submerging a 600 Euro worth of a device which was designed to be a phone not a completely waterproof camera
Anyway, I wish you good luck with Sony when going through the warranty process, I hope everything goes fine...
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Fezan said:
Well You can say its foolish of me to do so. but its one of the main selling feature of Xperia Z line phones and tablet. Imagine if you bought iPhone 5s and fingerprint scanner is completely not working or if phone was advertised with retina display but had lower resolution screen. I know i had a faulty unit but sony support should take that into consideration
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I am not saying you are foolish, maybe it is just me but I am very cautious with my electronics and I don't think I would risk submerging this phone into water. If it was a camera or a device specifically designed to be used under water then sure, why not.
By designed to be used in water I mean something that is well sealed and does not rely on some flaps, which deteriorate proportionally to the number of times you open them etc. I accept the fact that this phone is said to be waterproof but I bought it to be used as a phone and there is just too many catches in the warranty print and too many other things can go wrong.
@valdigre
Totally agree...
I don't need Z2 in swimming pool as well but if I'm not sure for waterproof I would take my device and one bucket with water and do test in the store or service center
Sent from my D6503 using Tapatalk
A few days after getting mine I took it to a water park and kept it in the pools and down the water slides and all with no problems... Even sat in a hot tub for 20 minutes. Very happy with this device.
Sent from my Sony Xperia Z2.
Erik1805 said:
I just bought a Z2. Very happy with it. But do I need to test it underwater?
Did any of you do that?
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Despite the unwise adverts of Sony I tend to see this -water resistance- as a safeguard against accidental water damage. This is NOT an industrial designed device meant for the work place, the Z2 is very much a domestic mobile and I tend to avoid contact with water. I am confident the Z2 is water resistant to the given specifications and feel comfortable using it in the rain etc.
I sincerely think those who take any mobile into the shower ....................well enough said, I shower to wash I cant see why one needs to do such a thing. We all need our personal space and if one cant shower in peace I think its time to revise our daily work patters.
Sea water is a big no no because of the salt as are swimming pools due to chemicals. These facts are mentioned in the manual.
I don't 'drop test' my devices either. I really don't need to confirm what I already know.
Ryland
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sevoflurane said:
I used it in the pool and in the sea.
Here's my video in the red sea...
http://youtu.be/c5JlK1Hwp3c
Sent from my D6503 using XDA Premium 4 mobile app
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You invalidated your warranty. Read your manual..............CAREFULLY.....
Certainly don't tell Sony what you did when you have a problem.
Ryland
Hi Everyone,
So I was on holiday with my beloved Ultra, and using it in the pool. Cool thing is, this phone is waterproof! That's what I thought until I got on the plane a few hours later and upon trying to use my phablet the touch screen stopped responding. It seemed to function OK, I just couldn't unlock it or use it as there was some kind of hyperactive spectre flying around inside making it seem like the touchscreen was possessed. I looked a little closer, and not only was there condensation visible in both camera lenses, but upon opening the usb cover there was also moisture inside there. I opened the other side, and the moisture indicator was still white, so I think the problem was specifically with the usb port cover.
Anyway, it's not covered under any kind of warranty as I bought it overseas, and I have taken it to a repair shop who confirmed that it's water damaged and that they would need to fix the damaged USB port and replace the screen to make it work again. I just want to buy a new one as it would be cheaper than getting it fixed, but I have some data/apps on the old one I don't want to lose. Any suggestions on the best approach? If the shop can read the eMMC and back it up, could I use that to restore data/apps onto a new phone, or am I better off just getting it fixed...
Advice/opinions appreciated.
it's a marketing trick. they are not actually waterproof.
I guess this guy's luck was bad. Mine had contact with water a couple of times and thankfully it lived upto its waterproofness promise
Sent from my C6802 using XDA Premium 4 mobile app
tsiros said:
it's a marketing trick. they are not actually waterproof.
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This is a stupid reply. I brought it with me in the pool with my kids, made photos and videos underwater (touch block + volume rocker), no problems at all.
Same goes with my wife's Z.
Of course, if you go swimming with the USB flap open, well, you're an idiot. (Not that I accuse OP of being one, just that 80% of the time when I saw someone with a faulty phone/laptop/tablet it was not working because of THEM).
Sent from my C6833 using Tapatalk
Hopefully someone replies with some advice that is actually helpful... FYI I have used it in the pool (and had it underwater) multiple times before without problems. I always make sure the seals are sitting properly when I close them so I am doubtful it was user error...
The usb port is fully brpken?
I think it's corroded, but definitey doesn't work.
choasty said:
I think it's corroded, but definitey doesn't work.
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without usb and screen it will be difficult for you to get data off yourself.
fastest83 said:
This is a stupid reply. I brought it with me in the pool with my kids, made photos and videos underwater (touch block + volume rocker), no problems at all.
Same goes with my wife's Z.
Of course, if you go swimming with the USB flap open, well, you're an idiot. (Not that I accuse OP of being one, just that 80% of the time when I saw someone with a faulty phone/laptop/tablet it was not working because of THEM).
Sent from my C6833 using Tapatalk
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good for you, you were lucky. on the xperia forums and on here, there are many MANY people who had their phones damaged from water. Are ALL of them at fault?
however, call sony and ask them (i did):
1) what *guarantee* is there that with the flaps closed the phone will not receive water damage? they will answer none. There is no case where the warranty will cover water damage. Whether it's your fault or the phone's fault, it is irrelevant to sony. they will NOT cover it.
2) what happens if, after *normal use*... notice this: *normal use*, NOT abuse, the flaps lose their sealing ability? Does the warranty cover it? No. Warranty does NOT cover "normal use wear". Which means the flaps WILL lose their sealing ability and you end up with a non-waterproof phone. How soon? NOONE KNOWS because there is no way to actually TEST it, at least not as a USER. You MIGHT be able to have it tested at sony... but that would mean testing it every. single. time. you close any of the flaps...
your phone, at any given point, MAY or MAY NOT be waterproof. However, since you have no way to test it, it means that you CAN NOT TRUST it to be waterproof, which is, of course, means you have to treat it as NOT waterproof.
which, in the end, means the phone is not waterproof.
as a sidenote, keep any and all profanities to yourself
Blah blah. The phone is waterproof. No need to be all technical and stuff. Can it be used in water for a certain period of time? Yes.
Your post reminds me of when ships were first being built. If a boat ends up sinking from wear and tear does that mean it wasn't a floating device? Also wear and tear....that's why we check our cars at a set time for periodic maintenance because of wear and tear.
I got lax with mine and took it in the shower and got water in it, USB flap is worn. Not the companies, because I didn't take the necessary steps to make sure my phone was periodically maintained.
Just my 2 cents...
My phone was in a pool of about 3' of water for a few seconds, with all of the ports completely closed. Ever since, the screen hasn't been responsive except for a small portion of the top left. I contacted Sony, who told me to contact Verizon, who told me to contact Sony...and on the 3rd attempt, someone at Verizon finally bridged up someone at Sony and the RMA # was then provided to me.
I sent the phone back to Sony (at my own cost), and just received it back today. They left adhesive sticking out of the gap between the glass and side trim, and left trim off the bottom of the phone, which is nowhere to be found. They also claim to have done a successful pressure test on it, but I am absolutely sure that my ports were closed when the phone entered the water. In fact, I use a Qi charger to ensure that the seals on the ports remain intact.
Here is the document they sent the phone back with.
Adhesive sticking out of the side.
Bottom trim gone.
Long story short, I loved this phone, but it is not waterproof, and don't expect support if it becomes water damaged. Very frustrating, as I am still paying for the phone via Verizon Edge.
Wow.. Looks like a novice did that job. That's horrible. Sorry for your loss!
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Same boat
I just had a similar thing happen. 10 seconds in a kiddie pool and now I have dead zones in my screen. Visiting Verizon today, any suggestions for dealing with them?
It's unfortunate your experience was terrible, especially with the kind of service they did. The thing is though, not all Z3v's are defective like yours. I've washed mine in the sink, taken it to shower, brought it to several swimming pools, and I've never had any waterproofing problems.
And in any case, I have the $8 insurance with Verizon for any problems such as dropping it or losing it. I'm sure Verizon can do something for you if you did subscribe to that.
abrown325 said:
I just had a similar thing happen. 10 seconds in a kiddie pool and now I have dead zones in my screen. Visiting Verizon today, any suggestions for dealing with them?
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Based on my experience, you're SOL without insurance. I typically don't buy insurance on phones because the monthly premium + deductible just isn't worth it on a device I can get on eBay or Swappa for $300-400.
knivesout said:
Based on my experience, you're SOL without insurance. I typically don't buy insurance on phones because the monthly premium + deductible just isn't worth it on a device I can get on eBay or Swappa for $300-400.
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I'm going to neglect to mention the water and see where that gets me...
I had the same experience. I had my Sony in the water with all the ports closed and it got water inside. I contacted Sony and the guy I spoke to told me I had to send it in at my own expense and they would determine if my phone was defective or if it was user error. He also told me not to hold much hope because he said he hasn't seen them replace one yet. I sent it in and they mailed it back saying it passed a pressure test so it must have been my fault. I spent $500 on a waterproof phone that lasted all of two Weeks and broke when it got wet while being used properly. I called Sony to argue my case several times and it was to no avail. I was treated very rudely by one rep and hung up on by another but most of the reps were very nice. I finally got my my case escalated to corporate office and was told sorry there are no exceptions to be made if it passed a pressure test at Sony. I will never buy anything Sony again that's how frustrated the whole process made me.
Well, I guess I'll stop bothering to call support then. I argued my case with the front line personnel, and they said they'd have a supervisor call me back within 48 hours...last Friday. Haven't heard a peep. I would hate to swear off Sony devices after this, because other than the lack of water resistance, I liked the phone very much.
knivesout said:
Well, I guess I'll stop bothering to call support then. I argued my case with the front line personnel, and they said they'd have a supervisor call me back within 48 hours...last Friday. Haven't heard a peep. I would hate to swear off Sony devices after this, because other than the lack of water resistance, I liked the phone very much.
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Just saying again, my phone never had waterproof problems. It's really Verizon who you should contact to get something done.
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You're wrong.
knivesout said:
You're wrong.
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That's cool. Just blatantly say "you're wrong" without any evidence to back it up. It's your money, your choice.
Update on ruined phone
So I contacted Sony and explained to them that my phone's screen was unresponsive and registering Phantom touches. Ileft out that it had been in water, I just told them that the camera had been overheating a lot. The guy on the phone accessed it and had me run the hard reboot. He said he could see that it was trying to run files in the background, but nothing was happening. Since my phone was under the one year warranty, he said it was covered and I was mailed a replacement. I was pretty surprised and impressed by customer service. Just remember to be kind and explain everything youve done to address the issues ( soft and hard reboots, system restore, played in the configuration menu). I'm not surprised to see Sony reverse their stance on waterproofing, but I am very disappointed.
Yeah, you're wrong. You have no idea what you're talking about, lol.
Did you even read my original post, or do you just troll around for ways to massage your ego on Internet forums?
knivesout said:
Yeah, you're wrong. You have no idea what you're talking about, lol.
Did you even read my original post, or do you just troll around for ways to massage your ego on Internet forums?
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Yeah, I did read it and I was trying to direct you to Verizon since you have no better access to a replacement than them. If that doesn't workout, you may as well just purchase one from eBay since prices of the Z3v are driven down pretty low now in expectation of what's supposed to be the successor's release.
If you don't want my help, that's fine. I've done my fair share on this topic and I've been able to help plenty of others in development as well as achieving root first on a ROM that is still unannounced on its official release.
Good day and good luck finding a solution.
It sounds as though you still haven't read my original post.
Verizon would not do anything for me since I do not have insurance on the phone. Sony inspected it and would not honor the warranty because the board had corrosion on it and the phone tested airtight.
So why are you still here? Also what do you expect us to do, more then the advice that was given? You didn't have insurance , the claim has been denied. Time to take personal responsibility for not having insurance, you have run out of options.
I had something of a similar issue but with a good ending. For a few weeks my charge cover wouldn't close right all of the time because the seal came partly undone from but I could sometimes get it back in flush. One day at work I guess it just wasn't the case because after about a minute in the bottom of a pool, it turned off. Never had water proof issues before( in the shower, other times in the pool, fish petting tank). It took a full 15 business days at there facility in Texas but they replaced the phone so I guess the guys there couldn't get the flap to seal either for the pressure test.
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