just got this, new phone. I've been reviewing all its features, but it's started acting strange. when I plug in to charge, it no longer responds. the only way I got it to power on is after I remove/re-insert battery. I realize different phones will have different functions/settings, but my last phone never had these type of issues. I'm just at a loss as to what's going on. I have another week to return this phone, if it won't operate properly. Any insights would be greatly appreciated. I have the unlocked/no carrier logo, International I9300 version. It's running Android 4.1.1, which is what came installed.
twf498 said:
just got this, new phone. I've been reviewing all its features, but it's started acting strange. when I plug in to charge, it no longer responds. the only way I got it to power on is after I remove/re-insert battery. I realize different phones will have different functions/settings, but my last phone never had these type of issues. I'm just at a loss as to what's going on. I have another week to return this phone, if it won't operate properly. Any insights would be greatly appreciated. I have the unlocked/no carrier logo, International I9300 version. It's running Android 4.1.1, which is what came installed.
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Hi I will save you alot of trouble here... Return the phone...Your phone should not be doing this especially a new one even if you can fix this it is something that is not normal and can spell trouble elsewhere with your phone.
I would recommend returning and getting another one
+1 return it and go for new one. Why to bother when return is an option.
hardware problem..just return it
turns off, won't power on, after/while charging
tallman43 said:
Hi I will save you alot of trouble here... Return the phone...Your phone should not be doing this especially a new one even if you can fix this it is something that is not normal and can spell trouble elsewhere with your phone.
I would recommend returning and getting another one
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I've done a factory reset & it seems 2 b responding, as it should. I'm hoping it means that just an app, I'd installed, was causing the issue. If not, I've alerted the seller that I'd be returning/exchanging. Does this type of thing tend 2 happen, very often?
Update: OK, it's been over 12 hrs. since I did the factory reset. I've not done anything else, except enter my local settings. I've not logged in 2 any pre-installed apps, either. So far, it's still working fine. Now, should I assume this DID have something 2 do w/an app or what? I'm really trying 2 exhaust all possibilities b4 returning, as this can only be returned, if there IS something actually defective.
Please advise, again.
Thx,
Tereasa
No, only when the user corrupts the firmware/data.
twf498 said:
I've done a factory reset & it seems 2 b responding, as it should. I'm hoping it means that just an app, I'd installed, was causing the issue. If not, I've alerted the seller that I'd be returning/exchanging. Does this type of thing tend 2 happen, very often?
Update: OK, it's been over 12 hrs. since I did the factory reset. I've not done anything else, except enter my local settings. I've not logged in 2 any pre-installed apps, either. So far, it's still working fine. Now, should I assume this DID have something 2 do w/an app or what? I'm really trying 2 exhaust all possibilities b4 returning, as this can only be returned, if there IS something actually defective.
Please advise, again.
Thx,
Tereasa
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Click to collapse
There is no way to really understand what's going on without testing but that takes time and that is something you haven't got seeing as you need to return the phone within a week..
You could install one app at a time test then uninstall that app and move on to the next app to test but that is very time consuming depending on how many apps you had installed. (And it might not even be that what is causing the problem)
You could flash a new stock firmware and test but again that is time consuming plus you don't want to be doing that if you are returning the phone.
I can only tell you what I would do and that is to return it..The reason why I say that is because not having your phone respond when you plug into a charger would be a big issue for me especially on a new phone and like i said in my first post this could be signs of trouble elsewhere.
I would probably ask myself this question... maybe it was just a app or maybe it's something worse "can i take the risk" Phones cost alot of money and I think you should expect them to work without any problems when first purchased.
tallman43 said:
There is no way to really understand what's going on without testing but that takes time and that is something you haven't got seeing as you need to return the phone within a week..
You could install one app at a time test then uninstall that app and move on to the next app to test but that is very time consuming depending on how many apps you had installed. (And it might not even be that what is causing the problem)
You could flash a new stock firmware and test but again that is time consuming plus you don't want to be doing that if you are returning the phone.
I can only tell you what I would do and that is to return it..The reason why I say that is because not having your phone respond when you plug into a charger would be a big issue for me especially on a new phone and like i said in my first post this could be signs of trouble elsewhere.
I would probably ask myself this question... maybe it was just a app or maybe it's something worse "can i take the risk" Phones cost alot of money and I think you should expect them to work without any problems when first purchased.
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:good:Well, as it turns out, it must be a serious issue w/phone. I've still not logged in/installed any other apps & it's starting do it all, again. So, back it will go. As u said, it's expensive! I really appreciate ur assistance.
Related
Please bare with me.
This is the second time this particular problem has happened to my device.
So I was on the tram coming back from my maths exam today.
(Running a ROM with Hardcore's SpeedMod K2-15)
I decide to change the song, all of a sudden, my screen turns black and I can't turn my phone back on. I as soon as it happened I thought uh oh. (the battery was at 74%.
So I tried to reboot my phone, didn't work.
Tried to get into download mode, didn't work.
Tried to get into recovery mode, didn't work.
Went to see if anything happened if I put in my charger AND USB cable. Both instances nothing happened.
When the incident happened last time, I was about to have it shipped to Samsung, was in the car on the way there and I was still pressing the power button in hope that it would work. Low and behold, it turned on, I flashed a different ROM and kernel and was on my merry way until today.
After browsing Q&A for around an hour the only other instances I've found with this problem are my original thread (around a month ago) when the same problem occurred.
http://forum.xda-developers.com/showthread.php?t=1302645
And another one I found today whilst browsing.
http://forum.xda-developers.com/showthread.php?t=1289063
also here
http://forum.xda-developers.com/showthread.php?p=18139062
So up to my knowledge this seems like a problem that isn't only a one off if I'm not the only one reporting it.
Is there anything I can possibly do to fix my phone or something to avoid doing so others don't run into the same unfortunate set of circumstances?
PS. two days ago I deleted a few folders on my USB storage as they were taking up too much storage space. I doubt they had anything to do with the problem though and that's the only difference I can think of that MAY have trigged the event. But I have no reason as to why it happened. I am also using NoMoarPowah and Chainfires3D mod (which I've been using for ages and i'm sure had nothing at all to do with the problem)
hopefully someone knows of a definite solution. :\
Wow the same thing is happening to my phone as well. Thanks for the detailed description. Hopefully we'll find a response soon. Also, I would suggest you investigate the volume of chode in the nearby vicinity of your phone, may be a problem (personal experience)
I just dropped mine off a stepladder in kfc, and i'm experiencing the same problem. Avoid doing this. Hopefully someone else has a better solution to your problem but for now, just don't drop it off any stepladders.
x0x0 leopardkitty69
pokergirl said:
You spelt bare wrong
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I've made similar mistakes in life. You don't want to mix them up at the wrong time. *Shows bear scars*
leopardkitty69 said:
I just dropped mine off a stepladder in kfc, and i'm experiencing the same problem. Avoid doing this. Hopefully someone else has a better solution to your problem but for now, just don't drop it off any stepladders.
x0x0 leopardkitty69
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ALSO Don't dinosaur with it, nor allow for sluts to touch it xoxoxoxoxoxoxoxoxox bb <3
pokergirl said:
last edited by pokergirl; today at 01:04 pm. Reason: I did it wrong!
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you're doing it wrong!
Too late for the sluts, they're all over it! x0x0x0x0x0x
H3h3
H3h3h3h3h3h3h3h3h3 its ****ed darl <3 xxxxxx
Leopardkitty69 stop degrading urself g1rL g3t urs31f @ [email protected] xo
- A girl who knows how to control balls
leopardkitty69 said:
I just dropped mine off a stepladder in kfc, and i'm experiencing the same problem. Avoid doing this. Hopefully someone else has a better solution to your problem but for now, just don't drop it off any stepladders.
x0x0 leopardkitty69
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I dropped it quite hard and it caused corruption on /efs partition.
lol'd
This thread has suddenly become a lot more interesting.
pokergirl said:
Through implementing my CAS 89 values and inserting chode = 2x length into my TVM solver i introduced the viagra into my phonem therefore, bringing its pwoer to 9001 and causing for it to groan in pleasure. Through utilising square volume = 2 * x * l with x = your vaginas length and y = The radius of your arsehole i solved this problem. (Personal experience, for more information visit (it made me delete the link))
P.s chodemaster - Your personal experience is obviously limited and incredibly detrimental to the phone. When YOU have caught all 151 original chodes you should post in this forum in a SERIOUS and well rounded individual manner
P.P.S NEED MOAR PYLONS
P.P.P.S THIS IS YOUR BIRTHDAY CARD FOR NEXT YEAR
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Sigh I really need a solution. Not thread spam >.<
This sounds like a serious issue with your phone's hardware. You should return it to Samsung.
with the phones hardware itself?
If they manage to fix it do you think the'll notice it's been rooted?
I've removed the triangle and reset the flash count i've just got a new ROM on it.
(as in will it still be under warranty)
If you manage to reset the counter and get the original stock rom on it (or a new version which was meant for your device and came by kies) you should be perfectly fine, just don't root it again (until you get it back, that is).
Freakgs said:
If you manage to reset the counter and get the original stock rom on it (or a new version which was meant for your device and came by kies) you should be perfectly fine, just don't root it again (until you get it back, that is).
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but it currently won't turn on at all ;|
giga502 said:
but it currently won't turn on at all ;|
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In that case chances are very high that Samsung will simply replace it, given that they probably won't be able to turn it on, too.
That's what I've heard from many people atleast, who had issues turning their devices on.
Only way to find out: see if you can get warranty.
Other option: be honest that you rooted and hope for the best, yet I don't know how Samsung staff would react to that, probably not too good.
Ps:
I take it that you have a JIG and tried that one already? As you stated, that you did reset the counter.
Freakgs said:
In that case chances are very high that Samsung will simply replace it, given that they probably won't be able to turn it on, too.
That's what I've heard from many people atleast, who had issues turning their devices on.
Only way to find out: see if you can get warranty.
Other option: be honest that you rooted and hope for the best, yet I don't know how Samsung staff would react to that, probably not too good.
Ps:
I take it that you have a JIG and tried that one already? As you stated, that you did reset the counter.
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I've given it to a friend but I highly doubt it would work. Anyway for now, I'm going to place it in rice JUST IN CASE there is a tiny bit of moisture on some part of the motherboard which is messing things up. If that dosn't work i'm going to go down to my mobile dealer and hope for the best
thanks for your help!
One question: Did you pull the battery, and put it back in?
I have had this sometimes before, it seems to be caused of overheating... But I'm not 100%. I have checked Logcat but nothing in there of interest.
ante0 said:
One question: Did you pull the battery, and put it back in?
I have had this sometimes before, it seems to be caused of overheating... But I'm not 100%. I have checked Logcat but nothing in there of interest.
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no I havn't done that. I'm taking it back later today
Hey guys, I came had the HTC Sensation, and I broke it VERY bad, and T-Mobile refused to give me a new one, so I bought the Amaze 4G on Amazon.
The phone worked okay for the first week, and about 10 days after I had it, it started to randomly freeze and I would have to lock and unlock the screen for it to work again.
Wasn't a big deal at first. It was almost as if the processor wasn't getting enough voltage for example, on my Sensation if I undervolted it too much it would freeze up and I would need to pull the battery.
Not as big of a deal though, but it is SO ANNOYING when trying to text or type something and having to go through the whole process.
But then the device was getting very slow when I had it on the charger, so I argued with Amazon to take it back and they said I would have to contact the private dealer.
I had no luck with the dealer, so I basically got screwed over out of 500 bucks.
BUT... I think the problem is fixable...
Correct me if I'm wrong, (and I probably am), I am NEARLY 100% positive this is a battery issue or a processor issue.
And maybe one of you phone geniuses will be able to help me out (You guys never dissapoint)
But before I drop 15 dollars on a battery, I want to know if one of you have had experience with a problem like this. Even after rooting, wiping, installing countless roms and apps, I have had no luck at all.
Did you buy it used?
Iscreaman2311 said:
Did you buy it used?
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Yea it was "Certified Refurbished" by the company, but they said that there was no way to prove it was like that when it left their shop, so basically I got screwed out of everything. I tried contacting HTC also and they said a standard repair could range up to 100 dollars, and I really don't want to spend that unless I have to, but I am almost positive it's the battery that doesn't give the phone enough power. I will take it up to T-Mobile and see if they have a tester battery I could use. Very weird problems though, it makes me wonder if it's more than the battery.
Thaxtonator said:
Yea it was "Certified Refurbished" by the company, but they said that there was no way to prove it was like that when it left their shop, so basically I got screwed out of everything. I tried contacting HTC also and they said a standard repair could range up to 100 dollars, and I really don't want to spend that unless I have to, but I am almost positive it's the battery that doesn't give the phone enough power. I will take it up to T-Mobile and see if they have a tester battery I could use. Very weird problems though, it makes me wonder if it's more than the battery.
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Click to collapse
I think we need more info before we can think of possible reasons for the problem.
Are you rooted?
What software version are you using?
Did you do the factory reset?
What apps are running background?
Did you try different sd card?
Did you get logs (logcat, etc.)
etc. etc.
It may be purely hardware issue like you say, but as you say, software can cause similar problems, too. Especially, if you can remedy the problem by going in to the lockscreen and back, I think it is software related.
EDIT: Wait a minute! You're the same guy asking about s-off'ing the phone with ICS leak, aren't you? Probably you didn't flash the original ICS RUU before flashing a custom ROM? Mismatched firmware can cause tons of problems and there's no easy solution to it rather than to flash the firmware. But then, if you're not s-off'ed, you can't flash firmware to begin with. What a mess you are in.
Also if you think it's a battery problem plug the thing in problem still there not the battery. It will get full power plugged in even with a bad battery.
Sent from my HTC_Amaze_4G
Hi, uh I started another thread on making sure things got backed up. Which I did properly and everything was good. So today I haven't done anythign and was waiting for the new slim rom to make it's debute hopefully this week sometime as that is the one that appeals to me the most. Anyways, today my phone just got super hot, far hotter than before and it decided to die on me...I think. it shut off and I haven't been able to turn it on. Could this be a side effect of installing twrp/unlocking the bootloader/rooting? Or would it be a defective unit? One concern I had was getting a defective unit so i waited out my 30 days before even considering doing all this. So yea my 30 days from att is up. Would there possibly be a way to get a new phone from att or does anyone have any tricks on getting it back online? I personally think it was an overheating issue, but my phone is now cooled down.
So i went to the att store and of course they won't do anything. They told me to call some number they gave me. If I return it will they know it was boot unlocked and rooted? I can't turn it on at all. Using a power source or connecting to my computer nor my car charger...
blamster said:
Hi, uh I started another thread on making sure things got backed up. Which I did properly and everything was good. So today I haven't done anythign and was waiting for the new slim rom to make it's debute hopefully this week sometime as that is the one that appeals to me the most. Anyways, today my phone just got super hot, far hotter than before and it decided to die on me...I think. it shut off and I haven't been able to turn it on. Could this be a side effect of installing twrp/unlocking the bootloader/rooting? Or would it be a defective unit? One concern I had was getting a defective unit so i waited out my 30 days before even considering doing all this. So yea my 30 days from att is up. Would there possibly be a way to get a new phone from att or does anyone have any tricks on getting it back online? I personally think it was an overheating issue, but my phone is now cooled down.
So i went to the att store and of course they won't do anything. They told me to call some number they gave me. If I return it will they know it was boot unlocked and rooted? I can't turn it on at all. Using a power source or connecting to my computer nor my car charger...
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Ok, so, im not sure if by return you mean, return for an exchange or simply a return as ATT will probably only send you a reman unit for yours and not allow an actual return. If you havent called them yet, i would recommend it. I have dealt with them many times in the past and one thing that has always shocked me is that they never have asked me about, or even commented on, how rooting or unlocking prevents them from exchanging it. Even during the disclaimer, they have never once said that if the device has been modified they wont allow the exchange.
I say all of this because should they not mention anything like that, and you send it back, im fairly sure you can claim you didnt know and werent told, and they will take care of it. Also, i say this because i personally sent back 3 bricked GS2s and an lg nitro as defective and got my reman units and every single one of them were rooted and such. So, i would feel safe. As long as they dont ask, and you dont lie to them, then there shouldnt be an issue. I wouldnt lie to them, i just dont mention it. AGAIN DO NOT lie to them or attempt to decieve them, i would never encourage that, but if its something they dont ask about, then, it, in my opinion, is not something that they are too concerned with.
cloudraker said:
Ok, so, im not sure if by return you mean, return for an exchange or simply a return as ATT will probably only send you a reman unit for yours and not allow an actual return. If you havent called them yet, i would recommend it. I have dealt with them many times in the past and one thing that has always shocked me is that they never have asked me about, or even commented on, how rooting or unlocking prevents them from exchanging it. Even during the disclaimer, they have never once said that if the device has been modified they wont allow the exchange.
I say all of this because should they not mention anything like that, and you send it back, im fairly sure you can claim you didnt know and werent told, and they will take care of it. Also, i say this because i personally sent back 3 bricked GS2s and an lg nitro as defective and got my reman units and every single one of them were rooted and such. So, i would feel safe. As long as they dont ask, and you dont lie to them, then there shouldnt be an issue. I wouldnt lie to them, i just dont mention it. AGAIN DO NOT lie to them or attempt to decieve them, i would never encourage that, but if its something they dont ask about, then, it, in my opinion, is not something that they are too concerned with.
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Okay, thanks for the response. Sorry I was in a bit of a panic when I wrote that. But I have called ATT and they didn't ask me or mention in any disclaimer that if it's rooted or unlocked it won't qualify. I didn't mention it and so that does make me feel a lot better. Hasn't been physically damaged or come in contact with water so i'm pretty sure I'm safe. Thanks again.
blamster said:
Okay, thanks for the response. Sorry I was in a bit of a panic when I wrote that. But I have called ATT and they didn't ask me or mention in any disclaimer that if it's rooted or unlocked it won't qualify. I didn't mention it and so that does make me feel a lot better. Hasn't been physically damaged or come in contact with water so i'm pretty sure I'm safe. Thanks again.
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They may or may not check when you return the phone. I returned my S3 a few months ago in exchange for a different phone but I forgot to unroot it and uninstall Superuser. The representative at AT&T didn't even turn the phone on. I didn't have anything to hide though, if they told me I couldn't return it because it was rooted then I would have sold it and purchased something else. I think the manufacturer is the one to worry about with these things. LG would definitely know if it were unlocked and they would be able to determine if rooting and unlocking the phone caused the problems you described.
johnbyebye said:
They may or may not check when you return the phone. I returned my S3 a few months ago in exchange for a different phone but I forgot to unroot it and uninstall Superuser. The representative at AT&T didn't even turn the phone on. I didn't have anything to hide though, if they told me I couldn't return it because it was rooted then I would have sold it and purchased something else. I think the manufacturer is the one to worry about with these things. LG would definitely know if it were unlocked and they would be able to determine if rooting and unlocking the phone caused the problems you described.
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Click to collapse
Well if they can turn it on I will gladly take it back due to them not accepting. I couldn't turn it on by anymeans, even plugging it in there is no lights to signifying it is receiving power. But i heard this phone had overheating issues in the first wave (or two) so it's probably for the best to get a new one. They are currently mailing me a new one and so I should receive it next week sometime hopefully.
blamster said:
Well if they can turn it on I will gladly take it back due to them not accepting. I couldn't turn it on by anymeans, even plugging it in there is no lights to signifying it is receiving power. But i heard this phone had overheating issues in the first wave (or two) so it's probably for the best to get a new one. They are currently mailing me a new one and so I should receive it next week sometime hopefully.
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Sounds like everything worked out.
im in the same boat as you... completely dead phone. But I did open it to see of the battery pull would work. Do you think that theyll check and refuse my warranty because I opened it? the phone on the outside is NEW. Btw do you have a contract/account with ATT? I bought mine off ebay and used it on tmo...
I have the exact same problem! Totally dead phone that the charging light won't even turn on for. Unfortunately there is a small crack in the bottom left of the phone that was caused months prior so ATT wont give me a new one...
send it for repairs! I had rooted and unlocked mine so ATT didnt cover my warranty, but I only paid 50 bucks for the repairs and now I have my phone back!
Hey everyone. I just bought a Galaxy S4 a couple days ago, and have had no problems with it until this morning. I had it plugged in, and when I woke up, it was extremely hot to the touch, burningly so, and had some weird battery warning of some sort on the screen. I didn't know what else do do, so I immediately unplugged it and took the battery out. Coming from using an HTC Thunderbolt, I've never had a phone get this hot. My hands even still hurt from handling the phone, and now I'm really concerned that there is a problem with it. It's probably worth mentioning that I did root it, but I did nothing else that would cause it to do something like this. I didn't overclock it, I didn't install a custom recovery, and I didn't install any custom ROMs. Besides having root access, the phone is in a stock state as if I just took it out of the box. I haven't turned it on yet as I'm letting it cool off right now, but I really want to know what the heck happened here.
Thanks for any help.
You're not the first person. Hm I want to buy this phone too
Sent from my SCH-I605 using xda app-developers app
Yeah, to my surprise I noticed one of the moderators moved a similar thread from someone over to this section while I was in the middle of posting mine. I wish I would have been able to see it before making mine, but oh well. At least I'm glad it's nothing I did, but I'm both concerned about the heat killing the battery as well as this happening over and over again.
I haven't had this issue at all. I'm rooted and running cwm recovery, but otherwise stock. I also froze several apps (only bloat that was allowed to be disabled natively, so far).
In general, if I were you, I would contact Samsung or Verizon. It may be a defective battery or a defective phone.
SonicJoe said:
I haven't had this issue at all. I'm rooted and running cwm recovery, but otherwise stock. I also froze several apps (only bloat that was allowed to be disabled natively, so far).
In general, if I were you, I would contact Samsung or Verizon. It may be a defective battery or a defective phone.
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Click to collapse
I suppose I could bring it back; I do have about 12 more days to return it if I need to. Of course, I'd really rather not, but if everyone here thinks that's the best course of action here, then I suppose I should. Of course, there is the whole I rooted it thing, so yeah.
BJSerpas said:
I suppose I could bring it back; I do have about 12 more days to return it if I need to. Of course, I'd really rather not, but if everyone here thinks that's the best course of action here, then I suppose I should. Of course, there is the whole I rooted it thing, so yeah.
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Click to collapse
Don't worry about root. Use SuperSu's unroot feature before returning it. And a factory reset. They'll never know.
Or, if you're really paranoid, use the stock no root odin image and flash it clean.
Get the battery error message to repeat then bring it in with it showing or take a picture of it. A good store will hand you a new one on the spot. They just need to have a documented reason.
Yeah pretty much
I think what I'll do is test the battery life and see if it was damaged at all first. If there's nothing to worry about there, I could just pretend it never happened. Of course, if it decides to go supernova on me again, I'll just unroot it and bring it back. Thanks for the replies guys.
Update:
Considering my battery went down by 8% in just a half hour, I think I can safely consider my battery to be fried. This is just wonderful...
Hello everyone,
I might have a big problem.
This morning I booted my HTC One M7 as usual, and when it finished booting it opened a browser tap with a fake whatsapp update. I closed the browser immediately, and five minutes after this, the exact same thing happened. I started thinking how this could happend, and honestly I have no clue. All my apps are from the play store, and I only download documents for school. I haven't even downloaded a new app in the last week, however 15+ of my apps aren't up to date.
I scanned my phone with malwarebytes and it couldn't find anything. I rebooted my phone after the scan, and the problem seems to be gone. I was telling this story to a friend of mine this afternoon, and my mother said that she experienced the same thing, just a couple hours before I experienced it. After further investigation, it wasn't exactly the same. When she opened whatsapp, it asked her to do a weekly back-up of her chats. At first, she closed whatsapp, but when it appeared again, she clicked yes. She wasn't very clear about this, so I don't know if it was a fake menu, or the real deal. I have also scanned her Moto g (2013), and it found no malware.
I don't know if this could be harmfull. Especially because my parents use their phones for mobile banking.
This is a screenshot of my HTC
It could easily have been done through whatsapp. Part of the reason most people have stopped using it. Viruses run rampant I'm just about all of Facebook apps. And no anti virus will find them as they are vastly different then normal viruses.
zelendel said:
It could easily have been done through whatsapp. Part of the reason most people have stopped using it. Viruses run rampant I'm just about all of Facebook apps. And no anti virus will find them as they are vastly different then normal viruses.
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In the Netherlands literally everybody uses it, but it's good to know that this could indeed happen! Should I be worried about this, and what should I do when it returns?
Dark-shot said:
In the Netherlands literally everybody uses it, but it's good to know that this could indeed happen! Should I be worried about this, and what should I do when it returns?
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Click to collapse
Yeah I heard alot of people in Europe use it alot, here in the states almost no one uses it really except for kids. Most have moved to hangouts.
If I was you I would completely back up the device and then wipe everything and reflash the device.
Things like this will not be picked up by so called virus scanners.
I'am afraid that it is something like ShiftyBug (https://blog.lookout.com/blog/2015/11/04/trojanized-adware/). In the article it says that you have to install apps from third parties, but I have almost never done that. I have downloaded popcorntime in the past, but I have deletet it almost 6 months ago.
I'm afraid that if I reflash my device, that it will come back fairly soon. Is it possible that it has spread over my wifi network? Because of the fact that my mother got something similar on the same day.
But how do I know for sure that it is a virus? After I restarted my phone (12 hours ago), it hasn't shown up yet. Am I worried for nothing, or is there a big chances that I'm infected?
Thank you for all your replies!
Dark-shot said:
I'am afraid that it is something like ShiftyBug (https://blog.lookout.com/blog/2015/11/04/trojanized-adware/). In the article it says that you have to install apps from third parties, but I have almost never done that. I have downloaded popcorntime in the past, but I have deletet it almost 6 months ago.
I'm afraid that if I reflash my device, that it will come back fairly soon. Is it possible that it has spread over my wifi network? Because of the fact that my mother got something similar on the same day.
But how do I know for sure that it is a virus? After I restarted my phone (12 hours ago), it hasn't shown up yet. Am I worried for nothing, or is there a big chances that I'm infected?
Thank you for all your replies!
Click to expand...
Click to collapse
The key word there is almost. If you reflash the device and it comes back then it maybe something that someopne else downloaded and was shared through your network. As you said your mother also saw it so I would go through her phone as well.
There are many apps out there that do this that are in the play store. So it is all a matter of being careful.
There is a chance. If it is big or not depends on how you use your device. It could also have come from a website someone visited. Im not saying you did but many porn sites are set to infect devices when they visit them.
If it was me. I would just start from scratch with each device and make sure that all the things installed are legit.
You could also run a logcat and try to reproduce it. That would tell you what is causing it.
Doesn't seem dangerous.
JohnColston said:
Doesn't seem dangerous.
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Click to collapse
Then you have not been paying attention. Any browser pop that tells you to update an app is 99% an infected apk. It is a common practice for those that take apks and re-package them with malware
After reading more i must admit you are right.... My bad:good:
So I have to flash my phone, aren't there any other options? And if not, how do I reflash The HTC firmware to my phone?
Should I make a back-up before doing this, won't the malware spread again if I instal the back-up on my phone?
Thanks again!
EDIT:
Unfortunately, I still haven't been able to reproduce the problem.
I still haven't been able to reproduce the pop-up.
I do propably know where the problem came from, a friend of mine sent me a older version of soundcloud (the new one can't cache music). I installed that app, decided that it was to old for me and deleted it. The malware must have spread right after the first use. I'm planning on flashing my phone inthe weekend.
EDIT: I can reprodce the pop-up! It's linked to opening the app 'night mode', this app was downloaded in the official play store 2 years ago. Since then it hasn't got a lot of updates though.
Hey,
Time for a little update.
Last weekend, I contacted HTC's customer support due to the fact that I couldn't find my software version. They told me that I should execute a RUU, but they couldn't find the right version, so I had to contact the Dutch customer support (I didn't do this in the first place because the Dutch customer support wasn't open in the weekend).
The next monday (23-11) I contacted the Dutch customer support and asked them for the ROM, and unfortunately due to the regulations they don't publish the ROM's. However, they told me to do a factory reset and that should solve the issue. Unfortunately, it didn't. After the reset, I now get a different Whatsapp pop-up once or twice a day. The pop-up isn't connected to opening an app, like it was before the reset.
A friend of mine experienced the same problem this week on his new Moto X. All the other phones in my home network don't have this problem.
I hope someone will be able to help me!
Thanks in advance!
Dark-shot said:
Hey,
Time for a little update.
Last weekend, I contacted HTC's customer support due to the fact that I couldn't find my software version. They told me that I should execute a RUU, but they couldn't find the right version, so I had to contact the Dutch customer support (I didn't do this in the first place because the Dutch customer support wasn't open in the weekend).
The next monday (23-11) I contacted the Dutch customer support and asked them for the ROM, and unfortunately due to the regulations they don't publish the ROM's. However, they told me to do a factory reset and that should solve the issue. Unfortunately, it didn't. After the reset, I now get a different Whatsapp pop-up once or twice a day. The pop-up isn't connected to opening an app, like it was before the reset.
A friend of mine experienced the same problem this week on his new Moto X. All the other phones in my home network don't have this problem.
I hope someone will be able to help me!
Thanks in advance!
Click to expand...
Click to collapse
There's a chance that it might've spread over a certain network.... Is you and your moto x friend uses the same network ?
sdeepb said:
There's a chance that it might've spread over a certain network.... Is you and your moto x friend uses the same network ?
Click to expand...
Click to collapse
Yes, we both use the wifi network at our high school. But I did the factory reset friday evening, and since then I haven't connected to that network.
It might have spread through that network though.
Dark-shot said:
Yes, we both use the wifi network at our high school. But I did the factory reset friday evening, and since then I haven't connected to that network.
It might have spread through that network though.
Click to expand...
Click to collapse
Depending on the malware a factory reset will not remove it. In fact most malware cant be removed that way. You have to flash the whole device to get rid of it.
Dark-shot said:
Yes, we both use the wifi network at our high school. But I did the factory reset friday evening, and since then I haven't connected to that network.
It might have spread through that network though.
Click to expand...
Click to collapse
In my opinion after starting all over again as you've already been told, you should do all that you did before and monitor each step with patience and concentration to actually understand what's behind this... This may help out
sdeepb said:
In my opinion after starting all over again as you've already been told, you should do all that you did before and monitor each step with patience and concentration to actually understand what's behind this... This may help out
Click to expand...
Click to collapse
As he said. Here is what I would do if I was in your place. Anyone got any extra steps to add feel free to chime in. This would kinda suck for a bit.
You will need a custom recovery. And a bit of time to set up
1. Take everything off device.
2. Format full device in recovery. Not factory reset. Format system, data, internal storage and both caches.
3. Flash complete stock firmware.
4. Get root before rebooting
5. Reboot, do not connect to wifi during set up. Do not restore anything.
6. Get Catlog from the play store and run it.
7. Then continue set up. Wifi and ect. Scan backed up files with a pc virus scan but only return what you really need.
8. When restoring from TIBU install apps fresh from the market and restore data only to apps. (sucks I know but only way to be sure) make sure to delete old back and redo.
Then monitor catlog. This will tell you everything going on. You would be able to figure it out.
Lol... Use adaway or adblocker and such pop up will be gone ... These are the new tricks from those freaking advertisement companies. They are now smart buddy. Even they can access the vibration as the pop up will come phone will get vibrate and users understand this as genuine and click on those ads . You got whatsapp pop some got browser pop up. Hope this will help u ...
Even you can flash moaAB ADBLOCKER from recovery.
veer.killerboy said:
Lol... Use adaway or adblocker and such pop up will be gone ... These are the new tricks from those freaking advertisement companies. They are now smart buddy. Even they can access the vibration as the pop up will come phone will get vibrate and users understand this as genuine and click on those ads . You got whatsapp pop some got browser pop up. Hope this will help u ...
Even you can flash moaAB ADBLOCKER from recovery.
Click to expand...
Click to collapse
If you would've read it fully than you'll know that the case is far bigger than what you're thinking it is