Had HTC One M8 for 15 days exactly. About 3 days ago started losing cell service. SIM card not reading in phone half the time im guessing, X through the service bars. Yesterday started not reading SIM at all, took to ATT, they gave me a new SIM card and said it came loose somehow. Still losing connection to SIM card. Every hour or so now, have had to take SIM card out 10+ times since 3pm yesterday when she told me" just pop the SIM out and back in" if it happens again. NOW the SIM card tray is frackin stuck in the phone. SIM tray remover nor paperclip works. Guess it wasnt desgined to be opened 30 times in 3 days(ATT told me to do this whenever I lose service).
TLDR SIM doesnt read, and SIM card tray stuck in phone. 15 days old. a day past ATT return policy.
Worst yet, im at 15days now, 1 day past the return policy at ATT. Thats why I took it there yesterday on the last day, but got the run around and shoved out the door.
What can I do? Pretty disappointed, first new phone I have had in years. Been using a damn Nokia Lumina 520 windows phone... Amazing phone ,but this whole not reading SIM card 2 weeks after opening box is sad.
... Warranty ...
Sent from my HTC One_M8
go back to the same location you went to..
in theory you have a "30 day worry free guarantee" as in, they should replace it for you in store if its defected
the 14 day is a return policy if you want to cancel the contract or swap out for a different device
Call Att and demand to speak to someone in resolutions department.
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app
---------- Post added at 02:41 PM ---------- Previous post was at 02:34 PM ----------
Make sure you relate to them that you did not purchase this phone to play the SIM pop in pop out game and that she offended you by telling you to do that with your new phone.
Sent from my HTC One_M8 using XDA Premium 4 mobile app
I am heading to the store tonight, trying to get them on the phone to make sure a manager is there but no answer.
Should they replace the phone in store or what? HTC will send me a replacement if I pay 30$ overnight shipping ,but I hope ATT will just fix this problem for me themselves. Don't want to have to pay any money considering this is 2 weeks old...
WhiteSRT69 said:
go back to the same location you went to..
in theory you have a "30 day worry free guarantee" as in, they should replace it for you in store if its defected
the 14 day is a return policy if you want to cancel the contract or swap out for a different device
Click to expand...
Click to collapse
There website says nothing about 30 day worry free. It says 14 days to return/replace. Warranty starts day 15-365. But calling there "warranty center" number transfers me to Asurion insurance. idk.
Mbondura10 said:
There website says nothing about 30 day worry free. It says 14 days to return/replace. Warranty starts day 15-365. But calling there "warranty center" number transfers me to Asurion insurance. idk.
Click to expand...
Click to collapse
did you buy the phone online??? if so.. go to a corporate location
ive worked at AT&T before, atleast my store would offer a 30 day worry free
even now, i work for Verizon, we offer a 30 day worry free, if anything is wrong with the phone we will trade it out for a new one
WhiteSRT69 said:
did you buy the phone online??? if so.. go to a corporate location
ive worked at AT&T before, atleast my store would offer a 30 day worry free
even now, i work for Verizon, we offer a 30 day worry free, if anything is wrong with the phone we will trade it out for a new one
Click to expand...
Click to collapse
Well they gave me a new phone. but only because the manager extended my 14 day return/exchange and extra week since its been 15 days.
Hopefully no problems with this one.
I've been with AT&T for over 12 years (Cingular) and I've never had an issue with exchanging. 3 phone's ago I had the Samsung infuse...it was new at the time. After a few months I started having frequent call drops and vm issues. After a few mins of over the phone trouble shooting they sent me a new phone along with a prepaid box to sent my old phone back. No joke, within a yrs time...I had that phone replaced 3 times...yes, 3 times without a single issue. My frustration with this device couldn't be measured. I told them "do not send me another junk infuse...I want another phone". After some pursuading...I got them to allow my line to upgrade early. The carrier will always work with you.
Sent from my HTC One_M8 using XDA Premium 4 mobile app
Mbondura10 said:
Had HTC One M8 for 15 days exactly. About 3 days ago started losing cell service. SIM card not reading in phone half the time im guessing, X through the service bars. Yesterday started not reading SIM at all, took to ATT, they gave me a new SIM card and said it came loose somehow. Still losing connection to SIM card. Every hour or so now, have had to take SIM card out 10+ times since 3pm yesterday when she told me" just pop the SIM out and back in" if it happens again. NOW the SIM card tray is frackin stuck in the phone. SIM tray remover nor paperclip works. Guess it wasnt desgined to be opened 30 times in 3 days(ATT told me to do this whenever I lose service).
TLDR SIM doesnt read, and SIM card tray stuck in phone. 15 days old. a day past ATT return policy.
Worst yet, im at 15days now, 1 day past the return policy at ATT. Thats why I took it there yesterday on the last day, but got the run around and shoved out the door.
What can I do? Pretty disappointed, first new phone I have had in years. Been using a damn Nokia Lumina 520 windows phone... Amazing phone ,but this whole not reading SIM card 2 weeks after opening box is sad.
Click to expand...
Click to collapse
14 day to change brands of phones but you have 30 to replace your phone or AT&T
Sent from my HTC One_M8 using XDA Premium 4 mobile app
vegasdiceshooter said:
14 day to change brands of phones but you have 30 to replace your phone or AT&T
Sent from my HTC One_M8 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Not true, after 14 days its up to the manager if he wants to extend it or not is what i was told last night. But hey guys this new HTC one M8 is doing the same thing. WILL NOT keep service in my house.. X through the service bars. I mean problems with another brand new phone 12 hours after getting it lmfao. There must be some serious design flaws with this phone. So incredibly disappointed. Going back again and hopefully the manager will yet again extend my 14 day return and I will get the cheap plastic S5 I guess. So ****ing sad.
Actually before I return again for a cheap S5 that I dont want( this htc is nicest phone I have ever purchased) I found an option in battery settings that cuts data connection after long periods of no use. I disabled that just now aswell as resetting phone. Hopefully that fixes my problems? That is when I notice I have lost cell service/data. After not using the phone for a few hours or sleeping, waking up with no data. HOPE it is because of that option in battery life. pray for me lol.
Related
Went by the store and picked my TB up this morning (was the first one to get one there), and they are having activations issues here in NC and TN. Great late launch day, lol.
Hardware looks great, and I'm up and running on wifi just to get my stuff loaded, but no incoming or outgoing calls till they get it sorted out.
I was the first one in my store as well. It took a while to get activated. Now I'm home and the data connection seems to be off and on.
Took about 15 mins to activate this morning.
I ended up restarting phone and it connected to Google immediately. Took a long time to get the rep to listen to me though.
Sent from my ADR6400L using Tapatalk
Mine seemed to activate fairly quickly, about 5 minutes or so.
Got mine an hour ago. No issues here in Northern NJ. Wow this phone is great!
I'm still out, just put a call in to our local office and my rep is going to check on it. Just playing with the phone it's definitely MUCH better than my Inc was, now to just get root & s-off, and get rid of some of this bloatware, lol.
Took 30 minutes in my store...I was first again
Also the first person in, took about 15 minutes to get mine to activate. He said they were experiencing problems.
Possibly I'm close enough to NC to be included in their problems!
Same here with slow activation in Indiana. Then they couldn't swap phone numbers with my old phone (did add a line). The 4G SIM in the TBolt would not give up its assigned phone number. After half an hour they sent me home with the phone and said they would call when they had a fix. The guy just called and said I have to come in to finish it because the fix is to program a new SIM to swap the numbers.
Data working fine, though.
They got it sorted out about an hour ago, so now I'm running... Now comes the ordeal of moving my stuff from the old phone to the new.
First one purchased at my store. 3hours to activate. Could of been longer but did a batt pull and solved to problem...no thanks to anyone at the store. They had to activate my X on one if my unused numbers so I could do business while I waited. Wasn't happy! Otherwise this phone is all its cracked up to be. Finally have a phone I can keep for a while (grain of salt). I'm in Greensboro/High Point/Winston Salem NC market.
Sent from my ADR6400L using XDA App
Same thing happened to me. They just gave me a new sim card. took more than an hour to get done.
Mine took about 20 minutes to fully activate, but that was mainly due to an issue with Sprint not allowing my old number to port to Verizon easily.
The guy next to me was trying to get his Thunderbolt activated and he mentioned to me that he had been waiting 30 minutes before I came to the desk. He wasnt very happy when I left before him.
My activation took over an hour but the issue was with the porting of my sprint number.
Sent from my Xoom using Tapatalk
Was in the store for over 30 minutes still activating. Ended up restarting and activated OK. North Brunswick, NJ. They said they were having major delays with tbolt activations
My activation is all messed up. Verizon activated my sim card for my number i transfered my upgrade from and my phone activated for the number i transfered upgrade to. now they said it could take up to 48hrs to have sim activation transfered.
Same here...Took 1.5hrs to port my number from t-mobile to Verizon. They said their system wouldn't work with the tb and they had to call to activate. Verizon then couldn't port my number because the names didn't match on both VZ and Tmobile...BB called bs and had to then create a temp number then port over latter on. It was a mess, good thing I was first @ 11AM and no one was there. They had 28 units and only 5 preorders.
I was @verizon when they 1st opened up @10am here in cali.. took them an hr to get everything all done.. Activated then had to tranfer to my current line from the add a line... now things are working fine, bye bye Dinc and D2G
Picked mine up at Best Buy, took about an 45-1hour to activate. I was the first TBolt they sold so I guess I got to be the guinnea pig. I had an upgrade on another line I was transferring to my line. They had to activate one sim with that number then switch the sim out and activate another for my number. Luckily they let me know ahead so I could give my daughter a heads up her phone may go out. Loving this phone so far!!
Been with wIND for 2-3 years now? My phones earphone jack isn't working properly. If there's any movement from the headphones, I can only hear out of one channel.
Now apparently WIND's policy has changed from giving you a phone on the spot to sending to to a 3rd party repair center (who apparently is authorized by HTC, Samsung etc. to repair phones) and they require you to handover an $80 debit/visa deposit until your phone comes back.
Reason being was too many people were shipping phones back to fix. WIND was great in the beginning, providing services such as a free SIM unlock after 3 months of service (they changed it to $12 now I think?) and warranty swap outs on location.
To be honest, I've gotten sick and tired of them changing their policies for the worse, and this will be the last phone I ever purchase from them. I would rather go to Rogers and have no questions asked when I need a repair service, and no constant changing of policies without notifying the customer. Anyone have their phone repaired recently with WIND?
Please keep all question/help related threads in the Q&A section only. Thank you.
Thread Moved.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
"If you choose not to decide, you still have made a choice"
Sent from my Galaxy Note (i717), using XDA Premium.
rbaruch said:
Been with wIND for 2-3 years now? My phones earphone jack isn't working properly. If there's any movement from the headphones, I can only hear out of one channel.
Now apparently WIND's policy has changed from giving you a phone on the spot to sending to to a 3rd party repair center (who apparently is authorized by HTC, Samsung etc. to repair phones) and they require you to handover an $80 debit/visa deposit until your phone comes back.
Reason being was too many people were shipping phones back to fix. WIND was great in the beginning, providing services such as a free SIM unlock after 3 months of service (they changed it to $12 now I think?) and warranty swap outs on location.
To be honest, I've gotten sick and tired of them changing their policies for the worse, and this will be the last phone I ever purchase from them. I would rather go to Rogers and have no questions asked when I need a repair service, and no constant changing of policies without notifying the customer. Anyone have their phone repaired recently with WIND?
Click to expand...
Click to collapse
I just ditched Wind after like 5 month. They f***ed up my data speed or data entirely for like 2 weeks when I was somewhere without wifi. Always takes like 30-1 hour to get to someone on the phone and have a tech scheduled to call me back to fix the problem (took over a week for them to call me back, and at a hour I asked them NOT to call) and when they did call, they did fix the problem - from their end.
I called back couple days later to complain, all I was able to get was $10 credit, and I had to fight for it, manager was rude, first when he picked up, he declined the offer he told the original rep to give me because he said is only a "technical issue", then I had to remind them that they called me at a inconvenient hour I told them not to, finally had my $10.
ditched them, paid my tab off, and switched back to Bell where I came from. They have a 6 GB plan now, I never passed the 5GB on wind when I abused the **** out of it anyway.
Phone service is just fine but warranty is God awful. 4 weeks without my phone? Really?
Sent from my Amaze using xda premium
rbaruch said:
Phone service is just fine but warranty is God awful. 4 weeks without my phone? Really?
Sent from my Amaze using xda premium
Click to expand...
Click to collapse
They don't even give you a loaner? Brutal!
Thank God for T-Mobile. They send you a replacement phone with next day shipping!
morrislee said:
.....
ditched them, paid my tab off, and switched back to Bell where I came from. They have a 6 GB plan now, I never passed the 5GB on wind when I abused the **** out of it anyway.
Click to expand...
Click to collapse
What is Bell Mobility charging you for the 6Gb plan?
Sent from my HTC Ruby using xda app-developers app
Pretty sure every company in Canada does this but mine
Sent from my Amaze using xda premium
Hey guys, I just switched to Verizon from T-Mobile, I was getting of T-Mobile's bull****, losing signal, dropping calls, also the battery on my S2 sucked horribly, so I finally made the move to Verizon. I got the DROID DNA becuase I always got to have the best and the specs, reviews were enough to drive me to it. So I got it and wow, this phone is amazing, but as soon as I walked out the store I made a phone call and said no SIM detected, so I went back in and sure enough the signal came back and I was set. Rep told me it sometimes takes a while for the SIM to register,
But as time passes I keep losing service, well the SIM card keeps going and I have to reboot the phone, sometimes it takes more than 1 to get service. At first I noticed it in my basement, service is somewhat ok. My girl has the iPhone 5 and she never loses signal, But whatever, this morning, at the train station open area, I had to reset my phone 4 times to get my service back. I already took the phone back to get it exchanged and they gave me a new one wiht a new SIM. This was Friday so I can say the issue has not gone away,
The phone is a beast and I love it, but cant deal with the SIM card issue. I think that store has a bad batch or DNA is not functioning properly with Verizon, anyone else having this issue. Btw I am in Chicago and work in downtown, on the 17th floor near a window, I have 2-3 bars and texts never go through 80% of the time. This is not cool at atll!
I have had this problem as well ever since I got the phone. I was getting it multiple times a day. I powered off the phone and re-seated the sim card and I haven't had the problem since.
Also you can check this thread here with other people having the issue. http://forum.xda-developers.com/showthread.php?t=2010358&highlight=sim
I reset the sim card still had the issues and decided to pick up a new sim and haven't had the issue since.
Well I am going to do the SIM reset and see if that fixes it, before I just took it to Verizon and did a full exchange with a new SIM, so wish me luck guys!
I don't know what they are doing at Verizon, but I had to replace sim cards for both my wife's and my own DNAs. Have not had any issues since the replacement.
Sent from my HTC6435LVW using Tapatalk 2
I was getting no sim error 4 times a day
Pushed down on my sim card
Haven't had a problem since
Sent from my HTC6435LVW using xda app-developers app
Push down hard how, I removed the SIM card twice and reinserted it and I still get the error. I seriously do not know what the problem is ;(
I had the same issue. I took it out and put it back in and rebooted and it seems to have taken care of it. There is definitely an issue.
I have the same issue. Through my research I found the best way to fix this is to go to the Verizon store and get a new SIM card. However, I have been too lazy to go.
http://omgdroid.com/verizon-goes-mum-on-known-droid-dna-sim-issues/
Could be useful...
Sent from my Nexus 10 using xda app-developers app
Well since Wed I havent had the problem which is a big plus, i guess after so many reboots, remove and inserts, airplane mode, my phone said fine ill stay with service. Not once have i had to reboot it, not sure what i did last time but its solid now, lets see how long this holds up.
Happened to me while reading this thread, 2nd time in 24hrs!
Well haven't had the issue since i last posted, well before that. I guess it fixed itself, not sure but have not lot signal once, I guess its a intermittent thing or something, but i am happy because I really love my DNA.
I'm a Verizon rep at a store. What we've been able to figure out is that those at our warehouses who are pre-installing the SIMs are damaging them somehow. We recently went through a similar experience with our own on-hand stock of SIMs and we had our whole stock replaced. It is purely a physical issue with the SIM. If you experience any more trouble, head to your nearest friendly neighborhood corporate vzw store and have it switched.
Sent from my HTC6435LVW using XDA Premium HD app
RECENT EDIT TO EXPLAIN SITUATION:
LOL wow guys really?
I've been royally screwed by AT&T so many times, them overcharging me, accidentally adding services and removing services to my account, charging me for a replacement sim when my calls would drop and would still charge me every single time to swap out a sim. When I had mobile insurance added to my account, I lost a phone, paid the deductible and they STILL would send my "reconditioned" phones that have flaws, scratches, issues. Took multiple devices before I got a half decent working one. Assurion is a POS company, honestly. Those who are PMSing over my post, seriously? You've never in your entire life lied, or done something for your personal gain? Against an organization or group that gains and benefits more from you? I really hope that all of you who're preaching ethics to me, really do live a righteous, sin-free life on a regular basis.
When I traded the S4 for the HTC One I did not know it had issues or broken. If I had a perfect working phone why would I want to go through this hassle?
Also...I pay for mobile insurance, if I wanted to take them on a ride and screw them over I could have claimed my device lost or broken and asked for a replace for the deductible of $199. MANY colleagues and people I know have done this. I didnt go that route.
1. In the past when I traded phones on craigslist, friends, family, etc. ATT would give me a tough time about it, Idk if this happened to anyone else or just my bad luck. They would ask me 100s of questions about what, why, how etc. I did not feel like dealing with that. I didnt like the S4 and hated touchwiz.
2. I didnt steal from them or not pay for anything. One of their reps told me to keep the other refurbished model as a spare, I didnt suggest it or as for it. They messed up, so I guess they felt like making up for it.
3. Yes HTC would take 14 days to send me back my device I send to them, all the while I would be phoneless. Dealing with AT&T was the best way to ensure I'd atleast be able to make and take calls in the mean time while this situation got worked out.
4. The original iPhone 5 I paid for I bought without an upgrade and paid full price of $500+, so I'm pretty sure they made so much money off me lol.
5. The new tax of 60 something cents to each customers phone bill will more than pay for a measly half broken HTC One
6. I've been grandfathered into their Unlimited Data plan and when I used to go above 2 gb or 3gb they would restrict my speeds and Bottleneck me every single time
7. To the idiot that said mentality like this gets us into recession? Lol really? I pay for the service with money I work for and want a working device.
8. The reason I had to raise my voice and yell at the reps was because they refused to let me return the defective device and wanted me to just live with it or try a different phone instead. They refused to admit that AT&T and Assurion's quality control with their "refurbished"/"reconditioned"/"like new" devices have flaws and aren't tested out properly before shipping out to customers.
-----------------------EDIT END--------------------------------------------------------------------------------------------------------
So I originally had an iPhone 5 when I decided I wanted to try something new. I fell in love with the HTC One after reading about it and playing with the store model, so sold my 5 for $500 unlocked and went to AT&T store and used my mom's upgrade and got the 32 GB One. But for some reason that did not satisfy me initially then I returned it and went to the Galaxy S4 and decided I was gonna stick with it, till the same old TouchWiz ruined the experience for me over time. Decided I wanted to go back to the HTC One because I missed the front facing speakers and blinkfeed SO MUCH. Plus Sense 5 felt a lot smoother and quicker. I was past my 14 days so traded this kid on craigslist for a 64 GB HTC One Silver. After going home I noticed dead pixels and screen discolorations on the One, I talked to AT&T and *****ed at them that the phone has issues, and dead pixels. They were skeptical as to how I went from the S4 to One again and I just told them I traded with my uncle or something. So they said they would send me a replacement warranty exchange right away.
So here it goes...
Device 1 they sent me had scratches all over the unit, non centered camera lens in the back and the vibrate rattled. So I called complained and then they sent me another one.
Device 2 had 4 dead pixels and 2 HUGE gaps. Called and yelled at them again and they said they would send me another device.
Device 3 would not charge past 85% and hold it for more than an hour. Called them and yelled at them and demanded that they fix my issue and send me a brand new device. All the while the lady that I was talking to accidentally put a request for a warranty exchange to be shipped out and she got a manager override and shipped out a brand new device to me.
Device 4 (New) & Device 5: The new unit had no vibration AT ALL, tried everything and every setting NOTHING. Device 5 was the used refurbished and was actually closer to perfect than the New in Box and Sealed device they sent me. I called and made a big fuss about the new one yet again and they said nothing could be done and I had to return both the devices and we could go from there and another new device being sent to me is out of the question. I argued some more and yelled some more before they said send back Device 4 and the manager told me to keep the Device 5 refurbished unit for now.
Device 6: I had to wait a week till they received Device 4/"New" unit before I called them and spent an hour on the phone arguing with them. So turns out they sent me out another brand new device and they're letting me keep the Device 5 refurbished unit thats working well. I asked what to do with the extra phone and their manager said "use it as an extra MP3 Player or camera..."
LOL so I'm giving one of the phones to my dad and keeping the other. Took a month but I got the better end of the deal no?
Packer2058 said:
So I originally had an iPhone 5 when I decided I wanted to try something new. I fell in love with the HTC One after reading about it and playing with the store model, so sold my 5 for $500 unlocked and went to AT&T store and used my mom's upgrade and got the 32 GB One. But for some reason that did not satisfy me initially then I returned it and went to the Galaxy S4 and decided I was gonna stick with it, till the same old TouchWiz ruined the experience for me over time. Decided I wanted to go back to the HTC One because I missed the front facing speakers and blinkfeed SO MUCH. Plus Sense 5 felt a lot smoother and quicker. I was past my 14 days so traded this kid on craigslist for a 64 GB HTC One Silver. After going home I noticed dead pixels and screen discolorations on the One, I talked to AT&T and *****ed at them that the phone has issues, and dead pixels. They were skeptical as to how I went from the S4 to One again and I just told them I traded with my uncle or something. So they said they would send me a replacement warranty exchange right away.
So here it goes...
Device 1 they sent me had scratches all over the unit, non centered camera lens in the back and the vibrate rattled. So I called complained and then they sent me another one.
Device 2 had 4 dead pixels and 2 HUGE gaps. Called and yelled at them again and they said they would send me another device.
Device 3 would not charge past 85% and hold it for more than an hour. Called them and yelled at them and demanded that they fix my issue and send me a brand new device. All the while the lady that I was talking to accidentally put a request for a warranty exchange to be shipped out and she got a manager override and shipped out a brand new device to me.
Device 4 (New) & Device 5: The new unit had no vibration AT ALL, tried everything and every setting NOTHING. Device 5 was the used refurbished and was actually closer to perfect than the New in Box and Sealed device they sent me. I called and made a big fuss about the new one yet again and they said nothing could be done and I had to return both the devices and we could go from there and another new device being sent to me is out of the question. I argued some more and yelled some more before they said send back Device 4 and the manager told me to keep the Device 5 refurbished unit for now.
Device 6: I had to wait a week till they received Device 4/"New" unit before I called them and spent an hour on the phone arguing with them. So turns out they sent me out another brand new device and they're letting me keep the Device 5 refurbished unit thats working well. I asked what to do with the extra phone and their manager said "use it as an extra MP3 Player or camera..."
LOL so I'm giving one of the phones to my dad and keeping the other. Took a month but I got the better end of the deal no?
Click to expand...
Click to collapse
Awesome man. Good to see someone screw AT&T instead of AT&T screwing the person!!
Sent from my HTC One using xda premium
I was past my 14 days so traded this kid on craigslist for a 64 GB HTC One Silver. After going home I noticed dead pixels and screen discolorations on the One, I talked to AT&T and *****ed at them that the phone has issues, and dead pixels. They were skeptical as to how I went from the S4 to One again and I just told them I traded with my uncle or something.
Click to expand...
Click to collapse
Not to be that guy, but you traded your brand new Galaxy S 4 on with someone on Craigslist, *****ed at AT&T for the Craigslist phone being messed up, and then lied to them on how you received it?
I could see how karma worked itself in your experience with AT&T.
True that...you made the trade for the scratched up One. How is that AT&T's fault? I find this whole thing to be pretty unethical.
Sent from my HTC One using xda premium
Getting the extra phone is great, but you should have called HTC. They'll repair any HTC device as long as it's still in the 1 years warranty period.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
cdordon said:
Awesome man. Good to see someone screw AT&T instead of AT&T screwing the person!!
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
haha for sure man ... in the end i almost gave up ...it was so draining
pbp8ntballer said:
Not to be that guy, but you traded your brand new Galaxy S 4 on with someone on Craigslist, *****ed at AT&T for the Craigslist phone being messed up, and then lied to them on how you received it?
I could see how karma worked itself in your experience with AT&T.
Click to expand...
Click to collapse
no dude that guy got the phone from ATT warranty exchange, he didnt even use it, when he gave it to me cosmetically it checked out ... i noticed the dead pixels after i got home... MOST of ATT's warranty exxhange refurbs have dead pixels and other issues ... and ATT deserves anything bad that could happen to them with the amount they overcharge their customers and the new little maintenance charge they added to each and every customers bill? ive been grandfathered into their Unlimited Data plan and when I used to go above 2 gb or 3gb they would restrict my speeds and Bottleneck me every single time ... F**K ATT lol
Mr.Mischief said:
Getting the extra phone is great, but you should have called HTC. They'll repair any HTC device as long as it's still in the 1 years warranty period.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
Click to expand...
Click to collapse
I did call HTC, and they said it would take over 14 business days before I would see my phone again .. i didnt wanna wait that long
Packer2058 said:
no dude that guy got the phone from ATT warranty exchange, he didnt even use it, when he gave it to me cosmetically it checked out ... i noticed the dead pixels after i got home... MOST of ATT's warranty exxhange refurbs have dead pixels and other issues ... and ATT deserves anything bad that could happen to them with the amount they overcharge their customers and the new little maintenance charge they added to each and every customers bill? ive been grandfathered into their Unlimited Data plan and when I used to go above 2 gb or 3gb they would restrict my speeds and Bottleneck me every single time ... F**K ATT lol
Click to expand...
Click to collapse
That's fine and all, but still. What you did was basically unethical and in regards to what you did, you were no better than AT&T, despite their shortcomings.
JazzyCarr0t said:
True that...you made the trade for the scratched up One. How is that AT&T's fault? I find this whole thing to be pretty unethical.
Sent from my HTC One using xda premium
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no dude that guy got the phone from ATT warranty exchange, he didnt even use it, when he gave it to me cosmetically it checked out ... i noticed the dead pixels after i got home... MOST of ATT's warranty exchange refurbs have dead pixels and other issues ... and ATT deserves anything bad that could happen to them with the amount they overcharge their customers and the new little maintenance charge they added to each and every customers bill? ive been grandfathered into their Unlimited Data plan and when I used to go above 2 gb or 3gb they would restrict my speeds and Bottleneck me every single time and sometimes i wouldnt even get HSPA+ speeds let alone LTE speeds ... F**K ATT lol... im one for morality and ethics, but not when ive gotten screwed over by someone or an organization ..
You seem not to understand that the Corporation NEVER, gets screwed. When AT&T does its audit at the end of the year they will just determine that they have to make people pay more.... Like by not honoring 18 month upgrade cycles any longer, next they will add another hundred bucks to premium devices on contract like Verizon. This stuff only screws us in the end.... You should have taken this up with HTC.
Sent from my HTC One using xda premium
Fight the power! Big companies need to bend over once in a while for their customers.
pbp8ntballer said:
Not to be that guy, but you traded your brand new Galaxy S 4 on with someone on Craigslist, *****ed at AT&T for the Craigslist phone being messed up, and then lied to them on how you received it?
I could see how karma worked itself in your experience with AT&T.
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I agree with this. It's people with a mentally like the OP is what got us into the recession. Getting stuff and not being responsible for their decisions or actions and getting bailed out somehow.
I've had att warranty cover phones I've bought on Craigslist. Don't see a problem. I don't yell at anyone when I call though. More flies with honey ya know?
Packer2058 said:
I did call HTC, and they said it would take over 14 business days before I would see my phone again .. i didnt wanna wait that long
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Yeah, that's a pretty accurate estimation. I'm on prepaid and I've never purchased a phone from the carrier, so I've never really been able to complain to them.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
gunnyman said:
I've had att warranty cover phones I've bought on Craigslist. Don't see a problem. I don't yell at anyone when I call though. More flies with honey ya know?
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That's different. Warranty states it covers any phone you are using.
Sent from my HTC One using xda app-developers app
Wow... Did you seriously just post a topic on how you cheated at&t to brag about it? I don't like at&t at all but to do this is just wrong. Not only is it unethical it's just plain stupid. Like someone mentioned you did not win in the end. AT&T will rape your ass for the next 2 years.
Personally why do we give a F about a billion dollar company like AT&T?
I personally screw them by getting the HTC One on a subside price and then porting out without getting ETF. Now that's a whole different story.
F them
Sent from my HTC One using xda premium
gunnyman said:
I've had att warranty cover phones I've bought on Craigslist. Don't see a problem. I don't yell at anyone when I call though. More flies with honey ya know?
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I find this whole thing odd. I bought an HTC One locally, it was only 3 days out from the purchase date. The camera wouldn't focus at all. I took it to a retail store, they wanted a receipt from where it was purchased, no go. I went to the service center, they said they can exchange it when the 14 days are up. I called up 611, said I bought it locally from a 3rd party, and that the camera was broken. They checked the notes from the service center who verified the problem. They sent me out a new device, not a refurb, without any hassle, even gave me priority shipping for free.
AT&T is getting another $75 over the course of my 5 two year contracts with that new admin fee. They have also pushed upgrades from 18mo to 24mo in the last couple years, which means I pay way more than buying the phone outright. I have no problem with what the OP did, if you are getting fu**ed in the ass, at least fight it, don't sit there and take it and buy into the fear of more fees, they are coming regardless.
side808 said:
Wow... Did you seriously just post a topic on how you cheated at&t to brag about it? I don't like at&t at all but to do this is just wrong. Not only is it unethical it's just plain stupid. Like someone mentioned you did not win in the end. AT&T will rape your ass for the next 2 years.
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He didn't cheat them. The phone has a warranty on it for the first year. Doesn't matter if you are the original purchaser or you bought it used. Lay off the op.
This is my third HTC phone. My first was a Google Nexus One, second was the One X, and then this beauty the HTC One Developer edition. Unfortunately my problems started a couple of months after I bought the phone.
The earpiece speaker stopped working. If I wanted to hear anybody, then I had to switch it to speakerphone. Inconvenient most of the time. I called customer service to see if techsupport would have any suggestions. That was futile. Reset was all that they could suggest, which had been done days earlier. I messed around with it for a few weeks trying to see if I could resolve the problem via software/firmware. I didn't want to send it in; I was going to be without a good smartphone as my One X was in pieces waiting for a new screen. I finally broke down and mailed it back.
They received it on a Monday, but didn't start work on it until Thursday. I got that phone back just over two weeks after I had sent it in. I wasn't impressed so far, but was happy to have my phone back. In the middle of my second call, the earpiece speaker stopped working again. I called customer support and suggested that I would like to have my phone replaced this time. Outright refusal. Had to be sent in for service again. I sent it in almost right away this time. After a week had gone by with no update, I called customer support to see what the
status was. Waiting for parts. I asked how long that might take. No answer for me. At this point I am already pissed with HTC customer disservice. Another 5 days go by, and I call again.
Phone is repaired, just has to go through testing, should be shipping out tomorrow (Thursday). Tomorrow comes and goes, but now it shows up on the tracking website. A good sign, thinks I. Unfortunately the tracking number shows zipcode required. I call customer service again (number is now programmed in my speed dial) and they explain that they need to check my address. Everything is the same as it was when I bought my phone, and when it was sent in the last time for service. They promise that it will ship that day (Friday - two weeks after I sent it in). Monday comes and goes with no tracking number. Call customer service again. They have to check with the repair facility that it was shipped, and they assure me that it was. Hang up. One hour later I get my tracking number. Phone is going out 4 days after they said it had shipped.
I can tolerate a lot in customer service, but I will not tolerate being lied to. HTC has lost my business permanently. And not just mine. Just weaning my wife off of a blackberry.Two months ago I would have recommended the One. Now, probably the Nexus 5 or else the MotoX. And anybody who asks for information on what phone to buy will be told in no uncertain terms what my opinion of the company is. No surprise that they are in the financial situation that they are. I am sending the same letter to the president but I don't expect it to resolve anything. Just wanted to rant a bit, and make sure that the information is out there.
HTC customer service is awful
Yes, I agree with you. Personally, I think the phone is fantastic, but I will not buy HTC again just for their customer service. My phone screen cracked when I had the phone in my pocket... it was my fault, you should never have a phone in your pocket I sent the phone for repair, knowing that I was going to need to pay them to fix it. When I got the quote, the said that they needed to change the board and the case, since my phone was rooted what does that have anything to do with the cracked screen? The total repair was $300. I decided to pay to get it replace by my insurance $200 and get the warranty from the insurance company.
Good Customer Service
My HTC One At&t has a dead pixel in the screen... i just went to AT&T device support and they have tested the phone and gave me a new phone with in 30 min.. Geez i haven't faced such a hassles....
jurassicjockey said:
This is my third HTC phone. My first was a Google Nexus One, second was the One X, and then this beauty the HTC One Developer edition. Unfortunately my problems started a couple of months after I bought the phone.
The earpiece speaker stopped working. If I wanted to hear anybody, then I had to switch it to speakerphone. Inconvenient most of the time. I called customer service to see if techsupport would have any suggestions. That was futile. Reset was all that they could suggest, which had been done days earlier. I messed around with it for a few weeks trying to see if I could resolve the problem via software/firmware. I didn't want to send it in; I was going to be without a good smartphone as my One X was in pieces waiting for a new screen. I finally broke down and mailed it back.
They received it on a Monday, but didn't start work on it until Thursday. I got that phone back just over two weeks after I had sent it in. I wasn't impressed so far, but was happy to have my phone back. In the middle of my second call, the earpiece speaker stopped working again. I called customer support and suggested that I would like to have my phone replaced this time. Outright refusal. Had to be sent in for service again. I sent it in almost right away this time. After a week had gone by with no update, I called customer support to see what the
status was. Waiting for parts. I asked how long that might take. No answer for me. At this point I am already pissed with HTC customer disservice. Another 5 days go by, and I call again.
Phone is repaired, just has to go through testing, should be shipping out tomorrow (Thursday). Tomorrow comes and goes, but now it shows up on the tracking website. A good sign, thinks I. Unfortunately the tracking number shows zipcode required. I call customer service again (number is now programmed in my speed dial) and they explain that they need to check my address. Everything is the same as it was when I bought my phone, and when it was sent in the last time for service. They promise that it will ship that day (Friday - two weeks after I sent it in). Monday comes and goes with no tracking number. Call customer service again. They have to check with the repair facility that it was shipped, and they assure me that it was. Hang up. One hour later I get my tracking number. Phone is going out 4 days after they said it had shipped.
I can tolerate a lot in customer service, but I will not tolerate being lied to. HTC has lost my business permanently. And not just mine. Just weaning my wife off of a blackberry.Two months ago I would have recommended the One. Now, probably the Nexus 5 or else the MotoX. And anybody who asks for information on what phone to buy will be told in no uncertain terms what my opinion of the company is. No surprise that they are in the financial situation that they are. I am sending the same letter to the president but I don't expect it to resolve anything. Just wanted to rant a bit, and make sure that the information is out there.
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In this day and age customer service is what makes or breaks a company. Its the truth. You are starting to see companies with great customer service excel. Amazon.com has GREAT service and they are destroying in online sales.
I think it's the HTC repair people that are the problem. At least you got your phone back. I hope they fixed it finally. It seems like HTC doesn't want to spend money to repair phones that are defective. You shouldn't have had to send it in twice.
Sent from my HTC One using xda app-developers app
I agree that it's the repair facility that is the problem. My camera took a dump on my evo 4g lte. Sent it in. Took a month before anything. Was waiting for parts, then in testing, then nothing. I found the CEOs email address and emailed him. He read it I believe, sent it to his assistant, and 3 days later they sent me a new evo. Overnight shipping. Outside of the repair shop, they made good by me.
Sent from my HTC One using xda app-developers app
jagadeeps said:
My HTC One At&t has a dead pixel in the screen... i just went to AT&T device support and they have tested the phone and gave me a new phone with in 30 min.. Geez i haven't faced such a hassles....
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Exactly.. ATT Device support centers (totally different from their retail stores) is the way to go ANYtime.. Took my phone in due to purple camera after I first received it. Swapped it out for a new, properly functioning, one and I was out of the store in 30mins.best experience ever.. Stay away from htc service, if you have att it's truly uneccesary, except maybe in very extreme cases. I'm an HTC fan for life and will remain so.
I dare you to find customer service with ANY product this day and age that is a pleasurable experience..
*S¡gned
Well it just gets better. Phone came in this week while I was away for a few days. Finally got a chance to check it out today. Went to install CleanRom and noticed some weird issues with trying to load it. I got looking at the phone and realized that instead of my 64gb Dev phone that I purchased, they had returned a 32gb non-Dev phone. If only they were just inept...
mrrick said:
Exactly.. ATT Device support centers (totally different from their retail stores) is the way to go ANYtime.. Took my phone in due to purple camera after I first received it. Swapped it out for a new, properly functioning, one and I was out of the store in 30mins.best experience ever.. Stay away from htc service, if you have att it's truly uneccesary, except maybe in very extreme cases. I'm an HTC fan for life and will remain so.
I dare you to find customer service with ANY product this day and age that is a pleasurable experience..
*S¡gned
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I have found quite a bit actually. XO Skins has wonderful customer support, I told them I had a crease In my screen protector and they sent me a whole new kit the same day free of charge.
Everybodies experience is always different. Ive sent my htc one x back twice to htc both times underwarranty and it was always fixed the same week I sent it and recieved it back both times the following week after I sent it. Phone was fully refurbished with a new case speaks and stickers both times and my bootloader was relocked and s-off. Best customer service I ever had. Definantly recommend htc to everyone I meet.
ImagioX1 said:
Everybodies experience is always different. Ive sent my htc one x back twice to htc both times underwarranty and it was always fixed the same week I sent it and recieved it back both times the following week after I sent it. Phone was fully refurbished with a new case speaks and stickers both times and my bootloader was relocked and s-off. Best customer service I ever had. Definantly recommend htc to everyone I meet.
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I wish that I could say the same. 3 days after having this escalated, I still have yet to hear from HTC what they are going to do about my phone. ON hold with them again. I've probably spent about 10 hours on the phone with them in the last 7-8 weeks as I try and get the functioning phone that I paid for.
jurassicjockey said:
I wish that I could say the same. 3 days after having this escalated, I still have yet to hear from HTC what they are going to do about my phone. ON hold with them again. I've probably spent about 10 hours on the phone with them in the last 7-8 weeks as I try and get the functioning phone that I paid for.
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Certain customer service centers may be worse than others. I think both times I sent my phone out it went to some place in Texas.
Sent from my HTC One using Xparent Red Tapatalk 2
What you all have to understand is that HTC support is actually a subcontractor that is contracted out to not only support HTC but other brands as well and they are region specific. When you call HTC they give you an address to ship the phone to that is simply an HTC certified repair facility. Unfortunately HTC has no control over that facility unless they receive many complaints. Then they can take away the service contract to that facility and move to another. Here in the Dallas area it was Celestica for a long time that did work for AT&T as well as RIM. They have since outsourced to Mexico and closed. I don't know who does most of the contract work now in this are. So if possible never deal with the manufacturer, instead deal with your provider and always buy the extended warranty which will cover damage that even you cause and will replace the phone for free, not repair it.
Just thought that I would post a followup. A fellow member here sent me a link with the email addresses of the upper execs of the company. I sent my first one to the head of US Operations, Jason Mackenzie. A week later after not hearing anything back, I sent one to Peter Chou. Within 24 hrs I received an email back from Mr Mackenzies office. In the meantime, I had hit a roadblock with escalations. Their computer showed that I had purchased a European model with 32 gb of ram, apparently the serial number was entered incorrectly. On the second repair they had replaced the mainboard, which resulted in my phone being returned to me the way that it was. Once Mr Mackenzie's office was involved, things started progressing, but it was still painfully slow. Received the proper phone on Friday. IF they are interested in survival, then their customer service needs to ratchet up several notches. I realize that every company makes mistakes, but the measure of customer service is how they rectify those mistakes. They failed several times in that department.
The good news is that I have a Nexus 5 on the way now.