Hi,
I was using my old Galaxy s3 to call & txt fiance using viber in states, now that I have sold it to mazuma mobile I have used viber to call her for the first time on my z2 & I could barely hear her at all on the top speaker & had to put phone on speaker phone just to hear her , normal call quality is pretty good on mobile calls, volume was up full. She could barely hear me as well, I turned off noise cancellation in call settings & she could hear me a bit better but said it was still quiet.
Just wondered if anyone else has experienced this?
Cheers.
Have you tried moving the phone around on your ear? Sounds silly, but because of the placement of the speakers, its not as natural as other phones i've used imo (or maybe its how tall the phone is). I found the same issue at first, then i moved the phone around on my ear until the speaker and my ear lined up right and the sound was normal.
Yeah mate, moving the phone around my ear was first thing I tried, I don't have issues with normal calls but speaking to her on viber it's almost like the speaker volume is set really low & I could barely hear her at all, since I call her in the early hours I would rather not have to put the call on speaker phone.
BanziBaby said:
Yeah mate, moving the phone around my ear was first thing I tried, I don't have issues with normal calls but speaking to her on viber it's almost like the speaker volume is set really low & I could barely hear her at all, since I call her in the early hours I would rather not have to put the call on speaker phone.
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Ah okay. I did a quick google search and it looks like its hit or miss for some devices, so it might be on their end. This thread has a Viber rep responding in it to the same problem, or at least a couple months ago he was(no real solution, other than reporting it).
http://forum.xda-developers.com/showthread.php?t=2307492
Also there's an app suggestion in there that a member says helped, and another one would be master volume (i think thats the name). I don't really use Viber, so i'm not much help other than that.
Cheers again for the reply mate, have checked that thread out & also posted in it hoping they will still be checking it, checked the apps mentioned in play store & most haven't been updated since 2011, I do think the issue is like you say more on Viber's end as the volume was fine on my now sold Galaxy S3.
Might have to check out Line or similar apps & get her to do the same as Viber is almost unusable due to this, connection quality was excellent all through the call so I think Viber just need to update or optimise it for the Z2.
Same problem man, here is a fix that worked for me, note 3 international version:
http://forum.xda-developers.com/showpost.php?p=54518814&postcount=31
Related
Quick question for anyone who may be able to answer this.
Has anyone noticed a low volume when the speaker phone is ON while making a call?
The phone speakers are awesome when you play music. Also normal call volume is very good. However, when I turn the speaker phone ON during a call, the sound from the speakers doesnt seem to be that great. Infact it is quite faint.
Any one else has the problem?? Also does anyone know any solutions??
Used the speaker phone yesterday for the first time and must admit even set to the highest it was piss poor low, very disappointed as like you said the speaker when playing music or video is fantastic.
Sent from my HTC EVO 3D X515m using xda premium
intellix said:
Quick question for anyone who may be able to answer this.
Has anyone noticed a low volume when the speaker phone is ON while making a call?
The phone speakers are awesome when you play music. Also normal call volume is very good. However, when I turn the speaker phone ON during a call, the sound from the speakers doesnt seem to be that great. Infact it is quite faint.
Any one else has the problem?? Also does anyone know any solutions??
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Click to collapse
this is my problem too, even my X10 mini beats the XPS! I need a louder speaker phone...
I also have this problem with a very very low sound when speakerphone is ON during the phone conversation. I have the latest software 2.3.7.I have had 4 Android phones before Xperia S and did not had such a basic problem.After all the quality conversation is mobiles priority number one before all the media, design, display and etc in my opinion. It is so low that I don't hear 50% of the conversation on a speakerphone when am I alone in a room. Please don't give any solutions like turn up the volume during conversation and all other settings since I have done it already. This is simple a manufacturers software mistake. Sony please take this seriously and don't embarrass on such a basic thing in phone like speakerphone volume. Everything else on this phone is great, only problem is a loose cover for the micro usb that you use everyday to charge the phone.
Strangely, when I switched to speaker mid call yesterday the other person commented that I got A LOT clearer for them Didnt sound quiet for me either, though I was in a quiet environment so it wasnt competing with anything.
Did you turn on xLOUD?
unknown13x said:
Did you turn on xLOUD?
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Thats for music with the music player.
well i know there are post on the quality of the calls on this phone ( mainly the other party struggling to hear what you say) . i have finally blown my top ! since i first got this phone back in May, this has been an on and off problem. today i made 4 calls this morning 3 of which saying they were struggling or couldn't hear me ! i was so fed up i rang Sony and did a "repair" with PC companion .. made no difference what so ever ! then it was fantastic, i was on the phone to phones 4U, who i bought the phone from, and the lady said "sorry i cant hear you sir" so the phone is going back. to be repaired . im not holding out a lot of hope that this will fix the problem due to the amount of threads where a fair few people are having this problem. seems to be a sub quality microphone on this device
I just had probably my first conversation of any length and not on BT with my gf. She said she couldnt hear me the whole time. I turned off that setting in sound or call menu and that didnt help much. Im disappointed.
Try turning off microphone noise suppression in Call Settings. It helps in a few situations.
I have had the exact opposite problem. I couldn't hear the other party (not on speakerphone) but they could hear me crisp and clear.
I tried that during my call with the gf, she did say it got better but only marginally. Out of my last few Android phones she said this one sounded horrible, specially compared to the M8 I was about to sell. This is probably a deal breaker for me. How do you make a high end phone that has terrible call quality?
I've got the exact same problem with my Z2. The other party cannot hear me when I hold the phone to my ear -- if I turn the call on speaker, everything works fine!
Also, the other party hears a very strong echo of their own voice, but only when the call is not on speaker.
It is absolutely beyond me, how something this simple has gone through the quality checks at Sony. Seriously, a 600€ phone that you can't use to make normal phone calls. Are you serious?
And yes, I also tried turning off noise cancellation in the call settings, did not help really much...
The fact that it DOES work when using the speaker tells me that it is "just" some software bug that should be fixable (and not a defect microphone).
No issues here with call quality, only issues i have is the charger door keeps mysteriously opening in my pocket and that damn screen reacting to metal, same issue, pull it out my pocket and its opened something or removed a shortcut grrrrr
in_finity said:
I've got the exact same problem with my Z2. The other party cannot hear me when I hold the phone to my ear -- if I turn the call on speaker, everything works fine!
Also, the other party hears a very strong echo of their own voice, but only when the call is not on speaker.
It is absolutely beyond me, how something this simple has gone through the quality checks at Sony. Seriously, a 600€ phone that you can't use to make normal phone calls. Are you serious?
And yes, I also tried turning off noise cancellation in the call settings, did not help really much...
The fact that it DOES work when using the speaker tells me that it is "just" some software bug that should be fixable (and not a defect microphone).
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Click to collapse
Same problem with my Z2 - the other side hears their own word like echo.
svetliol said:
Same problem with my Z2 - the other side hears their own word like echo.
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yeah my girlfriend tells me she gets feedback too ! so it DOES seem that this is a regular problem with this phone and its just not my handset ! well the phone is going back .. if its a software issue, then unless Sony update the software it the problem will still be there even if they replace the microphone. i just think that its terrible that expensive so called "flagship" devices can have such basic problems. after all .. its a telephone and your supposed to be able to communicate on a phone !
As I wrote on the other topic I tested with Viber and Skype calls and there is no echo so my opinion is this is a software problem. Unfortunately I have no guarantee and I have to wait for some dev's to solve this problem.
svetliol said:
As I wrote on the other topic I tested with Viber and Skype calls and there is no echo so my opinion is this is a software problem. Unfortunately I have no guarantee and I have to wait for some dev's to solve this problem.
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well if it helps , i did post a thread in the developers section asking if any one of them could come up with a "fix" for the microphone issues.. guess it depends on how many of them suffer with this problem .. or have the time to devote to a fix . not knowing if its a software or hardware issue don't help ! all i know is i use this phone to speak to my clients , and when day after day im being told they cant hear me properly or they get feedback and a few have just given up and hung up. i cant carry on using this phone as it is !
Hey guys. This is the first device I've owned since the Galaxy Note 2, which was a great device in my opinion. I just got the z2 after extensive searching for a new phone. I couldn't decide between the m8 the z2 and the lumia 930. As photography was important for me I decided on this phone.
Anyways, I just got my phone today and I immediately noticed some oddities and I'd like to know if they're normal or if I should just return it for another. This is batch 14w28, so that means it was made in July.
The first is the volume for notifications... I can't hear them if I'm not paying attention to my phone! The volume is really low. I went into the options and raised the volume all the way up and still the same thing even though it's better. Very low
Build quality is good, but with the volume at max and using speakerphone or music or anything, I can feel the inside of the phone resonate or the sound moving around in there. Very awkward to be honest.
Phone quality. I hear a tinny sound in the background when someone speaks through the ear piece... Is this normal?
I love this device! It's gorgeous and runs very quickly! I'm very happy to get rid of Samsung for a while. Their devices were too cartoony, and I've had a lot of Samsung decides!
Well, please let me know. Thank you very much. Kind regards.
I've searched around and found these issues separately... But all together, is this normal?
zkyevolved said:
Hey guys. This is the first device I've owned since the Galaxy Note 2, which was a great device in my opinion. I just got the z2 after extensive searching for a new phone. I couldn't decide between the m8 the z2 and the lumia 930. As photography was important for me I decided on this phone.
Anyways, I just got my phone today and I immediately noticed some oddities and I'd like to know if they're normal or if I should just return it for another. This is batch 14w28, so that means it was made in July.
The first is the volume for notifications... I can't hear them if I'm not paying attention to my phone! The volume is really low. I went into the options and raised the volume all the way up and still the same thing even though it's better. Very low
Build quality is good, but with the volume at max and using speakerphone or music or anything, I can feel the inside of the phone resonate or the sound moving around in there. Very awkward to be honest.
Phone quality. I hear a tinny sound in the background when someone speaks through the ear piece... Is this normal?
I love this device! It's gorgeous and runs very quickly! I'm very happy to get rid of Samsung for a while. Their devices were too cartoony, and I've had a lot of Samsung decides!
Well, please let me know. Thank you very much. Kind regards.
I've searched around and found these issues separately... But all together, is this normal?
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Regarding Low notification volume: I believe only one speaker is utilized for notifications on stock ROM. There are mods available to both boost the volume as well as activate both speakers for notifications. Very simple too, just look on the first page of the Android Development section, or click here.
Regarding resonating and tinny sound: I do not experience this at all. My phone actually sounds quite nice playing back music through the speakers. I think you might want to have that looked at, but first try this: Go to Settings > Sound > Sound effects > Enable ClearAudio+
blyndfyre said:
Regarding Low notification volume: I believe only one speaker is utilized for notifications on stock ROM. There are mods available to both boost the volume as well as activate both speakers for notifications. Very simple too, just look on the first page of the Android Development section, or click here.
Regarding resonating and tinny sound: I do not experience this at all. My phone actually sounds quite nice playing back music through the speakers. I think you might want to have that looked at, but first try this: Go to Settings > Sound > Sound effects > Enable ClearAudio+
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Thank you very much for your reply. I'm going to enable the option you mentioned... For example, playing music I put my finger to the right of the NFC icon and I can feel the vibrations within the phone. Is that normal?
In regards to the notification sounds, I don't know. I'll see how it develops. Thank you for your reply, really.
Also enable Dynamic normaliser in the sound settings can increase volume a bit. Also check out viper for android from here It's an awesome app m8:good:
I'll try a call again in a few. I changed a few other options. Let's see how it works! Because sound in a voice call sounds weird. But through speakerphone it all sounds great. I found the option for xloud and it worked and now it's tolerable. Thanks for your reply. ?
Well just in case someone is interested, Amazon is sending me a new device and taking back this one. Let's see if it still has the same voice quality! I'll report back. ?
Well, I had a second one... It squeaked next to the sony logo ... I felt like I was going to crush it every time I was on the phone.
Third one came, thought it was perfect. I hold it to make calls, all is fine. I let go to make calls and hold it with my head and shoulder while I type out a message or wash my hands or whatever... "Kent... KENT!? Hello!? Are you there?" it apparently makes a noise like it's hanging up or static...
I don't know if I'm going to ask for a 4th phone. Sony has some serious problems. 2 of these 3 phones were W19, the other W29 (or 28, I don't remember). Amazon said to wait until they're out of stock to get devices from a different batch... Arg...
I'm at lost here I'm not sure whether to exchange my LG g3 for something else . some of my apps are not compatible with 4.4.2 with no update in site and being with in my 14 days not sure what to do . verizon is willing to work with me . coming for the note 3 to LG g3 I have to say I'm disappointed . any help would be appreciated.
Just got unlocked if that matters for you.
I really like mine and I'm keeping it but I think it's a dying phone as far as support goes (both official and from the hacking community).
This is especially true for the Verizon version.
The support the phone receives in the next 8 or 9 months before the G4 is available is what is going to make up my mind up about whether I stick with LG or jump back to the Samsung Galaxy line.
The G3/GS4/Note4 are the only flagship phones I would consider right now because I want a replaceable battery. Options are really limited for those of us who like to be able to carry an extra battery when we are going to have a really long day with heavy usage.
wmscott said:
I'm at lost here I'm not sure whether to exchange my LG g3 for something else . some of my apps are not compatible with 4.4.2 with no update in site and being with in my 14 days not sure what to do . verizon is willing to work with me . coming for the note 3 to LG g3 I have to say I'm disappointed . any help would be appreciated.
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Click to collapse
What apps are not compatible with 4.4.2? Maybe someone would know better alternatives to them that are compatible?
Thanks for,the replies I exchanged phone ,most have been a issue with the phone it self everything works now except the starbucks apps I can live with that
I'm thinking of selling mine as well. Still getting callers telling me I am muffled, under water, fading and so forth. I'm one of those rare folks for whom making calls is important. Never had any of these problems with my previous phone a Razr Maxx.
stang2003 said:
I'm thinking of selling mine as well. Still getting callers telling me I am muffled, under water, fading and so forth. I'm one of those rare folks for whom making calls is important. Never had any of these problems with my previous phone a Razr Maxx.
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I am in the same boat. I don't know that Verizon or LG are going to fix the muffled sound issue. I plan to move to another phone shortly, and not return to LG.
golden422 said:
I am in the same boat. I don't know that Verizon or LG are going to fix the muffled sound issue. I plan to move to another phone shortly, and not return to LG.
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Ok. Creepy! I rarely use my cell phone for calls. And a few days ago someone told me the exact same thing.
Now the weird part was the issue was exactly the same on hangouts Call and video call with headphones.
Sent from my Verizon LG G3 using Tapatalk
jfriend33 said:
Ok. Creepy! I rarely use my cell phone for calls. And a few days ago someone told me the exact same thing.
Now the weird part was the issue was exactly the same on hangouts Call and video call with headphones.
Sent from my Verizon LG G3 using Tapatalk
Click to expand...
Click to collapse
I've done some experimenting with the issue because it happens to me on just about every call that goes more than say a couple of minutes or so.
For me, it has never failed even a single time when I use my BT headset or the BT in the car.
In fact just yesterday, I was on a call and the person on the other end was complaining I was fading in and out. I hot swapped to my BT headset and we talked for about 45 minutes without a single problem.
So that leads me to conclude, that at least for my phone, it is the microphone or the audio processing within the phone and most likely not a radio problem.
Also when it does fail, re positioning the phone or talking loudly into the microphone seems to "wake it up" temporarily.
It also fails on speakerphone BTW.
I've seen some hits on the net regarding others with this problem and I suspect it is wide spread however most people are inclined to blame it on the cell connection etc.
I might try LG warranty repair first before selling and see if they can either fix/replace it.
It might just end up being an inherent design problem in the hardware which would be really bad.
Anyone hear a light crackling and buzzing sound during silent portions of a call through regular ear speaker?
jfriend33 said:
Anyone hear a light crackling and buzzing sound during silent portions of a call through regular ear speaker?
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Yes. There is a crackling sound on every single call I get now. I can even hear it while they are talking. It's not loud enough to make it so you can't hear the other person but it is annoying.
I didn't notice it for the first couple of weeks I had the phone but I've noticed for at least 2 weeks now on every single call.
As for the problem of people not hearing me, that was solved by holding the bottom of the phone closer to my mouth. I have a tendency to angle the phone away from my head when talking and it seems like the mic in the G3 is terrible and just doesn't pick sound up very well at more than a couple inches from your mouth.
LaTropa64 said:
Yes. There is a crackling sound on every single call I get now. I can even hear it while they are talking. It's not loud enough to make it so you can't hear the other person but it is annoying.
I didn't notice it for the first couple of weeks I had the phone but I've noticed for at least 2 weeks now on every single call.
As for the problem of people not hearing me, that was solved by holding the bottom of the phone closer to my mouth. I have a tendency to angle the phone away from my head when talking and it seems like the mic in the G3 is terrible and just doesn't pick sound up very well at more than a couple inches from your mouth.
Click to expand...
Click to collapse
I am trying to gather all the info I can on the issue. It seems like it's not affecting different phones just depends on how people hold it.
I preemptively disabled the voice enhancement setting just to be safe.
I placed several test calls to another cell and land-line and I heard no crackling. And my voice sounded just fine.
I am very curious to see if our update to hd calling improves the issue.
The sound I heard was so faint it was only noticeable during a pause. It was very reminiscent of signal interference. Maybe there's something not shielded correctly in the speaker or the antenna is too close?
I think the two issues are separate. Because the one time I had complaints it happened with phone, hangout voice call, and video, over speaker, mic, and headset. Hopefully disabling that voice enhancement fixes it.
Alright...
The bootlaoder is (basically) unlocked, you can get a free battery and cradle if you ask for it from LG, you can root/recovery/flash in @5 steps or less using stump/bump/flashify, and you can flash Jasmine(the phone JUST got TWRP!) ROM right now.
What more do you want?
Just go buy your iPhone/S5/locked down Note and stop bugging the rest of us who love our G3.
The G3 is a great phone and the devs are just getting started.
Hang in there.
startswithPendswithOOH said:
Alright...
The bootlaoder is (basically) unlocked, you can get a free battery and cradle if you ask for it from LG, you can root/recovery/flash in @5 steps or less using stump/bump/flashify, and you can flash Jasmine(the phone JUST got TWRP!) ROM right now.
What more do you want?
Just go buy your iPhone/S5/locked down Note and stop bugging the rest of us who love our G3.
The G3 is a great phone and the devs are just getting started.
Hang in there.
Click to expand...
Click to collapse
Of course the G3 is a great phone, but that doesn't negate the fact that people are having problems with call quality. And it's rather odd, at least to me, that people seem to describe the symptoms the same way.
With all the phones I have owned/own, this one is the only one that I constantly have others telling me I'm:
1. Fading out.
2. Sound underwater.
3. Sound muffled.
4. Sound robotic/electronic voice like.
Some things I have discovered, only because I make a lot of calls.
1. Never happens with a BT wireless.
2. Never happens with a wired headset.
3. Never happens with speakerphone.
4. Re-positioning the phone so the bottom mic is above my mouth fixes it. This is not a solution because now the my ear rests in the middle of the screen, almost, not on the speaker.
My guess is that either the mic is not sensitive enough OR that fancy noise reduction/voice enhancement chip LG brags about is running amok somehow.
Reading the boards and even the reviews I realize that actually making phone calls with a phone seems to be an afterthought (see how little space the typical review gives to call quality) but for some of us it's more important than running YouTube at some insane resolution.
I do suspect that the reason the net isn't flooded with complaints is due to the fact that most people will blame this on cell technology and just the nature of the beast.
And that is understandable to a point.
I'm not interested much in rooting the phone.
I just want a phone I can make calls from where I don't have to be constantly re-positioning it so the other person can hear me.
That shouldn't be asking too much for a top tier phone.
This is Verizon BTW.
stang2003 said:
Of course the G3 is a great phone, but that doesn't negate the fact that people are having problems with call quality. And it's rather odd, at least to me, that people seem to describe the symptoms the same way.
With all the phones I have owned/own, this one is the only one that I constantly have others telling me I'm:
1. Fading out.
2. Sound underwater.
3. Sound muffled.
4. Sound robotic/electronic voice like.
Some things I have discovered, only because I make a lot of calls.
1. Never happens with a BT wireless.
2. Never happens with a wired headset.
3. Never happens with speakerphone.
4. Re-positioning the phone so the bottom mic is above my mouth fixes it. This is not a solution because now the my ear rests in the middle of the screen, almost, not on the speaker.
My guess is that either the mic is not sensitive enough OR that fancy noise reduction/voice enhancement chip LG brags about is running amok somehow.
Reading the boards and even the reviews I realize that actually making phone calls with a phone seems to be an afterthought (see how little space the typical review gives to call quality) but for some of us it's more important than running YouTube at some insane resolution.
I do suspect that the reason the net isn't flooded with complaints is due to the fact that most people will blame this on cell technology and just the nature of the beast.
And that is understandable to a point.
I'm not interested much in rooting the phone.
I just want a phone I can make calls from where I don't have to be constantly re-positioning it so the other person can hear me.
That shouldn't be asking too much for a top tier phone.
This is Verizon BTW.
Click to expand...
Click to collapse
This will probably be fixed, we haven't even got an update yet.
Chilidog said:
This will probably be fixed, we haven't even got an update yet.
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I agree with you Chilidog !
That's why I am sticking with the phone.
I love everything else about this phone.
I must be lucky. The only time I had issues was after I rooted the phone. Once I restored the original ROM the issues completely went away. While I was rooted I had intermittent Wi-Fi, battery drain, and slow apps. Now I've used the phone at work all day and still have 60% battery left. My work Wi-Fi stayed connected all day and no voice quality issues. I've had all 3 Samsung Notes and I love the G3.
Just wondering, but has anyone tried disabling the noise suppression or voice enhancement settings under Settings > Call? These options don't affect BT.
innoman said:
Just wondering, but has anyone tried disabling the noise suppression or voice enhancement settings under Settings > Call? These options don't affect BT.
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Click to collapse
The Verizon version only has the Voice Enhancement setting and yes I have tried it both ways with no difference.
The android lollipop update is rumored for the end of 2014. It will probably fix a lot of the sluggishness and call quality problems as well as add better support for ART runtime and loads of other new features.
Sent from my VS985 4G using XDA Free mobile app
Hello everyone,
I recently got my LGV30, about 2 days ago, brand new, but from a 3rd party seller, and I noticed a very minor poping or "crackling" -- I'd like to call it more of a microcrackle than anything -- issue with the audio that happens . Specifically, when I open up the google browser, and hit the microphone icon on the search bar, about once every 10 or so times (its honestly random) I hear a micro pop or crackle in my speaker, for literally 1/4th of a second, then everything works like normal. It either happens right before the "beep" sound when the microphone icon is pushed, or just after the "beep" after it has been used, or both. It happens more often before I'm going to say something, or immediately after I'm done speaking as it types out what I said. Again, this is a very small "pop" the "ding" sound from pressing the mic still works, it just sounds a tiny bit distorted when first pressing it. Similarly, when using Gboard, and trying speech to text on the Messenger app, I hear the damn microcrackle again.
Here's the crazy thing though, I have ran about 5-6 videos on youtube that are supposed to be speaker tests (high and low frequency noise), everything sounds great. I have listened to over 10 hours of video/music and only once noticed a tiny bit of crackling, but honestly It was so quick that I'm not really sure if it wasn't just the song playing. I also have not noticed it with headphones but will continue to test this. I also picked up another android phone I had years ago, the Moto G4 Play, and tried to replicate the issue, to my surprise, my MotoG4 play has a similar issue, but its significantly more quiet than my LG. In the Moto's case, I press the microphone icon on the keyboard and I hear more of a "buzzing" sound immediately after, then, once I stop talking and hear the closing "beep" of the microphone, again, the buzzing sound. Much quieter, and likely why I never noticed it at all when using that device.
I'm just wondering if you all think this is a software issue, or a hardware issue? I have made several phone calls, people say I sound good, and I can hear them fine. I feel like something is happening when I press that button, as it doens't happen at ANY OTHER time when using audio. I'm thinking it might be the microphone "poping" itself awake? Maybe? I don't really know how this works.
Should I go through the trouble of returning the phone over this, or trying to get an exchange? It wouldn't be easy, since I bought the phone brand new off Ebay, and would need to contact seller (has 30 day money back guarantee).
Please let me know.
Thanks!