When Wi-fi is enabled &device is idle/sleep, not getting emails & chat notifications
Hello Team,
I bought New S5 T-mobile Version. When my Wifi is enabled and the device is sleep or idle, emails, facebook, whatsapp and other notifications are not coming. I sent a test email from another device and whatsapp message from my friends device. I did not got any notification when my phone was idle. Once I press the home button or power button and unlock my device, immediately all the notifications are coming. I am not facing this when my mobile data is active. This happens only in Wifi. Tried in couple of wifi networks and the result is same.
After reading some blogs and forums, just typed *#0011# and made Wifi power saving mode off. But no use. Also changed the connection to Static mode and no use.
Request any one of you to help me.
Regards,
Muthu
Did you check Wifi always on in settings?
Muthu511 said:
Hello Team,
I bought New S5 T-mobile Version. When my Wifi is enabled and the device is sleep or idle, emails, facebook, whatsapp and other notifications are not coming. I sent a test email from another device and whatsapp message from my friends device. I did not got any notification when my phone was idle. Once I press the home button or power button and unlock my device, immediately all the notifications are coming. I am not facing this when my mobile data is active. This happens only in Wifi. Tried in couple of wifi networks and the result is same.
After reading some blogs and forums, just typed *#0011# and made Wifi power saving mode off. But no use. Also changed the connection to Static mode and no use.
Request any one of you to help me.
Regards,
Muthu
Click to expand...
Click to collapse
Did you? Wifi never sleep? Do you use Wifi calling? TMO has a reported issue that seems to be hit or miss with WIFI and SMS, and or MMS. Google it for more info.
reply
vvveith said:
Did you? Wifi never sleep? Do you use Wifi calling? TMO has a reported issue that seems to be hit or miss with WIFI and SMS, and or MMS. Google it for more info.
Click to expand...
Click to collapse
Try using an alternate messaging app....I've used Chomp in the past and it seemed to work okay. Also, if you aren't rooted, you can do a phone reset. I'd try the other app first. One more thing, go into the stock messenger settings and restore all defaults. Hope something helps bro!
Related
Recently I disabled the best wi-fi performance option (I enabled it on accident while messing around with settings on launch day) which obviously increased my battery life dramatically by actually allowing my phone to go into deep sleep. But now I hit a new issue.
Before I go on, I want to state that I DID apply the SmartSync fix and that my data IS working while my phone is in deep sleep.
New emails I receive with Gmail app do not get pushed to my phone as they should. They are anywhere from 5-15 minutes late if they even show up at all. If I happen to turn my screen on, automatically I get the notification of new emails.
Is anyone else having this issue with Gmail or any other app? I find it strange that while I have data (wi-fi/3g) enabled and working with the screen off, emails still come in delayed.
Any help would be appreciated. I have searched around and most of the answers I came up with (regarding HTC devices like the One X) had to do with SmartSync messing up the connection or someone not having the notifications enabled. I'm at a loss 0.0
EDIT: I tested this with Google Talk had my main account up in Gmail and in another browser windows my other Gmail account. Added both of them, talked to my self, if my device screen was off, I would either get it 1-2 minutes late or not at all. Once I turned my screen back on, the notifications poured in. I also tried the same scenario with my main Gmail account logged off (in case it was canceling out the messages to my phone, which it wasn't) and I had the same outcome. I edited the title to reflect that this isn't a Gmail only issue.
EDIT 2: Did more tests, I tried turning Wi-Fi off completely and running the same tests as above to my surprise everything worked as expected. I initially thought it might be because of my 5Ghz Wi-Fi band, so I tried it all again on my 2.4Ghz channel -- had the same problems as before. Somehow the issue pertains to your screen being off and Wi-Fi being on.
EDIT 3: I just tried streaming Pandora and shutting the screen off (maybe WiFi WAS somehow shutting off) Pandora kept playing no problem. I messaged myself on Talk, got the notification right away. This is very bizarre 0.0 But it might confirm this only happens when the phone is in deep sleep mode... Still doesn't answer why it doesn't happen on 3G or why notifications sometimes still come through.
EDIT 4: Still no fix but I have discovered that for some reason if the screen is off ANY data doesn't go through. Let me explain better:
If I have some thing like Pandora running then it will continue to run once I shut my screen off. But if WiFi isn't being used and I turn my screen off and then lets say I try to connect to it with Cerberus or ping it from my PC or something it will not even though the router reports it as connected.
Very strange behavior.
This is interesting...maybe the wifi performance toggle is associated to the smartsync, and all?.....I will say that with it unchecked I am getting some really really good battery life here compared to previous phones....but I also notice at times when emails are not pushed till I wake the screen during the day....Also the fact my wifi doesn't automatically reconnect to my house when I get back from work till I wake the screen...little things like that...
Havent messed with the best performance setting but will try it today now...
Racer Of All said:
Recently I disabled the best wi-fi performance option (I enabled it on accident while messing around with settings on launch day) which obviously increased my battery life dramatically by actually allowing my phone to go into deep sleep. But now I hit a new issue.
Before I go on, I want to state that I DID apply the SmartSync fix and that my data IS working while my phone is in deep sleep.
New emails I receive with Gmail app do not get pushed to my phone as they should. They are anywhere from 5-15 minutes late if they even show up at all. If I happen to turn my screen on, automatically I get the notification of new emails.
Is anyone else having this issue with Gmail or any other app? I find it strange that while I have data (wi-fi/3g) enabled and working with the screen off, emails still come in delayed.
Any help would be appreciated. I have searched around and most of the answers I came up with (regarding HTC devices like the One X) had to do with SmartSync messing up the connection or someone not having the notifications enabled. I'm at a loss 0.0
EDIT: I tested this with Google Talk had my main account up in Gmail and in another browser windows my other Gmail account. Added both of them, talked to my self, if my device screen was off, I would either get it 1-2 minutes late or not at all. Once I turned my screen back on, the notifications poured in. I also tried the same scenario with my main Gmail account logged off (in case it was canceling out the messages to my phone, which it wasn't) and I had the same outcome. I edited the title to reflect that this isn't a Gmail only issue.
EDIT 2: Did more tests, I tried turning Wi-Fi off completely and running the same tests as above to my surprise everything worked as expected. I initially thought it might be because of my 5Ghz Wi-Fi band, so I tried it all again on my 2.4Ghz channel -- had the same problems as before. Somehow the issue pertains to your screen being off and Wi-Fi being on.
Click to expand...
Click to collapse
Try installing this https://play.google.com/store/apps/details?id=com.logicvoid.powersaversettings&hl=en and unchecking "put data connection to sleep." It may not solve the issue but its worth a shot.
Okay, I just tried streaming Pandora and shutting the screen off (maybe WiFi WAS somehow shutting off) Pandora kept playing no problem. I messaged myself on Talk, got the notification right away. This is very bizarre 0.0 But it might confirm this only happens when the phone is in deep sleep mode... Still doesn't answer why it doesn't happen on 3G or why notifications sometimes still come through.
njfoses said:
Try installing this https://play.google.com/store/apps/details?id=com.logicvoid.powersaversettings&hl=en and unchecking "put data connection to sleep." It may not solve the issue but its worth a shot.
Click to expand...
Click to collapse
Have it, and it is unchecked. That's the weird thing, wi fi doesn't actually turn all the way off because SOMETIMES I do get the push notifications (late, however).
sgt. slaughter said:
This is interesting...maybe the wifi performance toggle is associated to the smartsync, and all?.....I will say that with it unchecked I am getting some really really good battery life here compared to previous phones....but I also notice at times when emails are not pushed till I wake the screen during the day....Also the fact my wifi doesn't automatically reconnect to my house when I get back from work till I wake the screen...little things like that...
Havent messed with the best performance setting but will try it today now...
Click to expand...
Click to collapse
Let me know if that works, if so at least I know I'm not the only one xD
Racer Of All said:
I DID apply the SmartSync fix
Click to expand...
Click to collapse
what is the smart sync fix?
When I installed this app, my cpu reduction and frame rate reduction was enabled. Does that mean this is standard with this phone. Does using this app to disable those setting improve the performance?
Issue continued overnight, tried various other things and nothing seems to fix it. I want to get my notifications but I don't want to destroy my battery life xD is anyone else having this issue?
djscissorhands said:
what is the smart sync fix?
Click to expand...
Click to collapse
This one:
http://forum.xda-developers.com/showthread.php?t=1697375&highlight=smartsync
I have the same problem on my 2nd evo as well after returning the 1st. Going to try a rom with the fix tomorrow. I'll report back with what I find. Hopefully I won't have to return again....
Sent from my EVO using xda premium
AardvarkAttack said:
I have the same problem on my 2nd evo as well after returning the 1st. Going to try a rom with the fix tomorrow. I'll report back with what I find. Hopefully I won't have to return again....
Sent from my EVO using xda premium
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Click to collapse
It's definitely not a hardware problem because if that was the case the phone wouldn't work with wi fi almost at all. My wi-fi connection is rock solid even when the screen is off, just for some reason it won't notify I have the messages until the screen gets turned on.
I did some tests on my gf's stock phone and she's having the same issues, I told her to do some tests on her parents wi-fi when she goes there. I wonder if sgt slaughter has any news.
Btw if you definitely need them on time and need to be on wi fi but don't care about battery life that much just enable best wi fi performance.
djscissorhands said:
what is the smart sync fix?
Click to expand...
Click to collapse
Actually more like a Smart Sync break ... The built in settings/app put your data connections to sleep when your phone goes to deep sleep; this is done to save battery when phone not in use for extended period.
Some folks hate losing the data connections so a flashable "fix" is available for the "problem" ... Look around; you'll find it
Sent from my EVO using XDA
its a sense problem, there's a thread in the one x forums on how to fix it. I'll post when I get home if I can find it. it shuts down to a 'power save' mode after a while plus after midnight or 11 or something.
Just wanted to update that I installed a custom rom that contains the WiFi fix mentioned and although my WiFi doesn't seem to drop how it did before (at least after one day) my notifications are anywhere between 4-10 minutes late on average through WiFi. This seems to be across the board for Exchange email, Gmail & Google Voice.
AardvarkAttack said:
Just wanted to update that I installed a custom rom that contains the WiFi fix mentioned and although my WiFi doesn't seem to drop how it did before (at least after one day) my notifications are anywhere between 4-10 minutes late on average through WiFi. This seems to be across the board for Exchange email, Gmail & Google Voice.
Click to expand...
Click to collapse
Yes my setup also had the wi-fi fix, I can even see my phone connected to the router when the screen is off, the connection is strong.
I had a suspicion it was probably the basic transfer rate of the browser and for some reason I could not adjust this on my fancy 100 dollar router with dd-wrt flashed onto it so I set up a repeater with my older router on stock settings. It seems like the notifications are coming through better now (albeit not instantly) but at least I don't have to turn my screen on every time. It might be a placebo effect or just luck (because at times it does work even with my other router).
EDIT: Ignore the italicized sentence. It was just a stroke of luck, the problem came back.
I'm out of ideas at this point xD
I am having a similar issue as well.
I am rooted and running Fresh Evo LTE 5.1.1 which has the "Disabled SmartSync deep sleep mode" already installed. I also leave my WiFi off (for the same reason as the OP outlines - messages are just plain not arriving or if they do it's after I turn the screen on).
I use gtalk as my primary form of communication on my phone and what seems to be happening is messages from my two closest friends are never arriving. It's hit or miss but seems to be ~45mins after my screen turns off that they send a message and I never get it. One is on Sprint on my family plan and the other is on Verizon. The weird thing is that if I look in my gmail > conversations the messages aren't there either.
I haven't been able to verify any SMS messages that I haven't received but I have noticed that my email notifications seemed a bit wonky but this issue may be fixed with changing my "push" hours (which is retarded to have factory set to only push email between 8am - 8pm).
Question for the smart kids in the class: When does the phone reach "deep sleep"? Is it around ~45mins after the screen turns off?
batgrrlx said:
I am having a similar issue as well.
I am rooted and running Fresh Evo LTE 5.1.1 which has the "Disabled SmartSync deep sleep mode" already installed. I also leave my WiFi off (for the same reason as the OP outlines - messages are just plain not arriving or if they do it's after I turn the screen on).
I use gtalk as my primary form of communication on my phone and what seems to be happening is messages from my two closest friends are never arriving. It's hit or miss but seems to be ~45mins after my screen turns off that they send a message and I never get it. One is on Sprint on my family plan and the other is on Verizon. The weird thing is that if I look in my gmail > conversations the messages aren't there either.
I haven't been able to verify any SMS messages that I haven't received but I have noticed that my email notifications seemed a bit wonky but this issue may be fixed with changing my "push" hours (which is retarded to have factory set to only push email between 8am - 8pm).
Question for the smart kids in the class: When does the phone reach "deep sleep"? Is it around ~45mins after the screen turns off?
Click to expand...
Click to collapse
I also have the dual core mod which I BELIEVE sets my deep sleep right away which is probably why I have the problem more often than you do. One question just so we can start gathering facts large scale, if you're on 3G do you have the problem still? What if you turn 'best wi-fi performance'?
Racer Of All said:
I also have the dual core mod which I BELIEVE sets my deep sleep right away which is probably why I have the problem more often than you do. One question just so we can start gathering facts large scale, if you're on 3G do you have the problem still? What if you turn 'best wi-fi performance'?
Click to expand...
Click to collapse
Correct - I have this problem on 3G. I run on only 3G because the problem is more prevalent on WiFi, but still very common on only 3G.
Currently I have "best wifi performance" turned off. Do you want me to test with it on or off?
batgrrlx said:
Correct - I have this problem on 3G. I run on only 3G because the problem is more prevalent on WiFi, but still very common on only 3G.
Currently I have "best wifi performance" turned off. Do you want me to test with it on or off?
Click to expand...
Click to collapse
On. When I turn it on it pretty much eliminates the issue, it acts just like 3G. But for me 3G is almost perfect (a couple seconds of delay but I can deal with that). Remember though that if you leave it ticked on it will destroy your battery life.
WiFi is on, best WiFi performance is on as well.. I'll run it this way a couple of days and see if I can replicate the problem.
I just wanted to say that I've been having similar issues. I have tried turning on best wifi performance, but I don't think that is helping. For one thing, when I have that turned on, when I wake the phone, the wifi is often times not connected, and it shows 3G. Then it will connect to wifi shortly after I wake the phone. On top of that, I'm still not getting notifications on time. I was notified of an email when I woke the phone that actually came in 10 minutes earlier. Hopefully HTC/Sprint is aware and working on a fix.
Still no fix but I have discovered that for some reason if the screen is off ANY data doesn't go through. Let me explain better:
If I have some thing like Pandora running then it will continue to run once I shut my screen off. But if WiFi isn't being used and I turn my screen off and then lets say I try to connect to it with Cerberus or ping it from my PC or something it will not even though the router reports it as connected.
Very strange behavior.
Hi everybody.
I just bought a Samsung S3 but I have a problem..
Every time I put my phone in standby, after 5-10 minutes the phone stops getting push notifications (fb, whatsup). I need to turn it on and after that everything's fine..
I tried do update to android revolution hd 17.1 but I still get this problem..
I've already tried to set Wi-Fi to always off, checked all notification setting but to no avail..
Is there a way to receive internet messages without turning on the phone every 5 minutes?
stilgar1984 said:
Hi everybody.
I just bought a Samsung S3 but I have a problem..
Every time I put my phone in standby, after 5-10 minutes the phone stops getting push notifications (fb, whatsup). I need to turn it on and after that everything's fine..
I tried do update to android revolution hd 17.1 but I still get this problem..
I've already tried to set Wi-Fi to always off, checked all notification setting but to no avail..
Is there a way to receive internet messages without turning on the phone every 5 minutes?
Click to expand...
Click to collapse
Their is a refresh setting of almost every internet app, try to change those. And check whether Do Not Disturb option in the notification panel is not on.
Hit Thanks if this helped.
Disable smart alert in 'motion' and that should fix it
Especially if you have a broken/malfunctioning proximity sensor
Sent from my GT-I9305 using xda app-developers app
Taimur Akmal said:
Their is a refresh setting of almost every internet app, try to change those. And check whether Do Not Disturb option in the notification panel is not on.
Hit Thanks if this helped.
Click to expand...
Click to collapse
Sorry but I can't find any refresh setting in phone settings or whatsapp options. Can you please tell me where can I find them?
Have you downloaded any deep sleep apps or Juice Defender/any other battery management app?
Bodoma said:
Have you downloaded any deep sleep apps or Juice Defender/any other battery management app?
Click to expand...
Click to collapse
No I didn't.
I even did a hard reset 2 days ago. The only apps I have right now are whatapp and fb messanger
I just tried to uncheck "smart alert" but the problem persists.
Okay wait, when you say 'standby mode', you just mean you're locking it, right?
Assuming that the answer to my previous question is 'yes', tell me, when you turn your screen back on do you get a little notification on the bottom of the screen that says "You are now connected to (whatever your WiFi is called)" ?
He still doesn't receive texts I believe so this is not having the WiFi set to turn off at lock
Sent from my GT-I9305 using xda app-developers app
Bodoma said:
Okay wait, when you say 'standby mode', you just mean you're locking it, right?
Assuming that the answer to my previous question is 'yes', tell me, when you turn your screen back on do you get a little notification on the bottom of the screen that says "You are now connected to (whatever your WiFi is called)" ?
Click to expand...
Click to collapse
My issue only occurs when in 3G. It seem the phone disconnects from 3g line when in deep sleep.
I've already tried to use different sims of different operators getting the same behaviour
If I connect my s3 to a wifi spot it always gets notifications instantly
Ever since I installed Viber app my Wi-Fi wan't turning off when in sleep mode. After I force stopped the application it wen't back to normal.
My phone consumes a lot of power, when Wi-Fi is on. About 2-3% per hour. It's kind of what it should do, yeah, because You can make calls on it.
Is there a way to disable the calling function so that it would only periodically check for only messages, as I have a free-talk on all operators available in my country, and I don't use the calling function on the app obviously.
Doesn't seem to be problem with Mobile Data, as the download size is significantly lower.
Change the WiFi sleep policy in Viber settings.
Sent from my Nexus 4
Theonew said:
Change the WiFi sleep policy in Viber settings.
Sent from my Nexus 4
Click to expand...
Click to collapse
How did I miss that, I checked the settings like 10 times, but didn't find that option.
Well thanks for the help.
Hello,
I have noticed since I started using whatsapp and viber that when the phone screen is turned off, if someone sends me a message via whatsapp, the phone doesn't instantly notify me. It is only when I turn the screen back on that I get the notification. Also, when someone calls me on viber, the phone doesn't ring. Again, it is only I turn the screen on, that I see all the missed calls.
I mostly use my phone on a wifi connection and the power saving mode is set on smart.
What can I do to get notifications as they are sent and not until I turn on the screen ?
Thanks
medwatt said:
Hello,
I have noticed since I started using whatsapp and viber that when the phone screen is turned off, if someone sends me a message via whatsapp, the phone doesn't instantly notify me. It is only when I turn the screen back on that I get the notification. Also, when someone calls me on viber, the phone doesn't ring. Again, it is only I turn the screen on, that I see all the missed calls.
I mostly use my phone on a wifi connection and the power saving mode is set on smart.
What can I do to get notifications as they are sent and not until I turn on the screen ?
Thanks
Click to expand...
Click to collapse
Look into huawei's power saving thing. It diables background apps. Just put a check in the box where it says allow in background.
Settings-power savings protected apps.
Moody66 said:
Look into huawei's power saving thing. It diables background apps. Just put a check in the box where it says allow in background.
Settings-power savings protected apps.
Click to expand...
Click to collapse
I did that, obviously. I have noticed that with mobile data on, i can get notifications. It seems its a wifi thing.
medwatt said:
I did that, obviously. I have noticed that with mobile data on, i can get notifications. It seems its a wifi thing.
Click to expand...
Click to collapse
Check this setting:
General, WI-FI, (menu key or 3 dots button) Advanced, Keep WIFI on During Sleep, Always
Sent from my MT2L03 using Tapatalk
arcadesdude said:
Check this setting:
General, WI-FI, (menu key or 3 dots button) Advanced, Keep WIFI on During Sleep, Always
Sent from my MT2L03 using Tapatalk
Click to expand...
Click to collapse
That is also checked.
Maybe you can try steps in following post and see, it works for me quite well:
http://forum.xda-developers.com/showpost.php?p=56936970&postcount=3
Same problem on my samsung j7.my viber doesnt ring.no notification until i open my viber app.
Hi, I've been a few days that I don't understand what happens. To say that all this, with mobile data works correctly, but with Wi-Fi it doesn't work for me. The problem is not on my list. Notifications with Wi-Fi, for example, mobile, with Wi-Fi at home and nothing comes in, now you remove Wi-Fi and put it on and all notifications are displayed. , it is as if you were with the wifi entering hibernation mode.
It has not, but it is a hunger and a warming of the head.
If someone has happened something similar and can help me, I would appreciate it.
a greeting