Call volume - Xperia Z2 Q&A, Help & Troubleshooting

When I make a call on my Sony Z2 the call volume is shockingly bad, its very low and I struggle to hear at times, Tried standard call,viber and Line all the same, Popped sim in my old IPhone and volume is so much louder and clearer, any fix for this or am I stuck with a phone that doesn't do what it says

madjester9 said:
When I make a call on my Sony Z2 the call volume is shockingly bad, its very low and I struggle to hear at times, Tried standard call,viber and Line all the same, Popped sim in my old IPhone and volume is so much louder and clearer, any fix for this or am I stuck with a phone that doesn't do what it says
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Same for me. It's one of the only things that I'm REALLY disappointed about with my Z2.

Same with me as well and Z2 being my first Sony device I feel as if they rolled out a beta version of handset to the public
Sent from my D6502 using XDA Premium 4 mobile app

No problems with call volume here. Both ends of the call loud and clear.
Sent from my D6503 using XDA Premium 4 mobile app

Have the same issue here. Came from a Z1c and the call quality is so much better on Z1c. I send sony a mail with my complaints and suggest you all do the same. Maybe they will do something about it if more people complains.
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Ya, call volume is not that good, speaker phone too, it maybe hardware related.

Related

[Q] Speaker Phone

Quick question for anyone who may be able to answer this.
Has anyone noticed a low volume when the speaker phone is ON while making a call?
The phone speakers are awesome when you play music. Also normal call volume is very good. However, when I turn the speaker phone ON during a call, the sound from the speakers doesnt seem to be that great. Infact it is quite faint.
Any one else has the problem?? Also does anyone know any solutions??
Used the speaker phone yesterday for the first time and must admit even set to the highest it was piss poor low, very disappointed as like you said the speaker when playing music or video is fantastic.
Sent from my HTC EVO 3D X515m using xda premium
intellix said:
Quick question for anyone who may be able to answer this.
Has anyone noticed a low volume when the speaker phone is ON while making a call?
The phone speakers are awesome when you play music. Also normal call volume is very good. However, when I turn the speaker phone ON during a call, the sound from the speakers doesnt seem to be that great. Infact it is quite faint.
Any one else has the problem?? Also does anyone know any solutions??
Click to expand...
Click to collapse
this is my problem too, even my X10 mini beats the XPS! I need a louder speaker phone...
I also have this problem with a very very low sound when speakerphone is ON during the phone conversation. I have the latest software 2.3.7.I have had 4 Android phones before Xperia S and did not had such a basic problem.After all the quality conversation is mobiles priority number one before all the media, design, display and etc in my opinion. It is so low that I don't hear 50% of the conversation on a speakerphone when am I alone in a room. Please don't give any solutions like turn up the volume during conversation and all other settings since I have done it already. This is simple a manufacturers software mistake. Sony please take this seriously and don't embarrass on such a basic thing in phone like speakerphone volume. Everything else on this phone is great, only problem is a loose cover for the micro usb that you use everyday to charge the phone.
Strangely, when I switched to speaker mid call yesterday the other person commented that I got A LOT clearer for them Didnt sound quiet for me either, though I was in a quiet environment so it wasnt competing with anything.
Did you turn on xLOUD?
unknown13x said:
Did you turn on xLOUD?
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Click to collapse
Thats for music with the music player.

Interferences in earbud

I have a pretty annoying problem because from the earbud (under the wrtitten SONY) comes interfecences while i'm speaking with someone using the mobile line.
The interference is like that of the speaker near a mobile phone but from the earbud.
someone has the same problem or mine is a isolated case?
Roman91 said:
I have a pretty annoying problem because from the earbud (under the wrtitten SONY) comes interfecences while i'm speaking with someone using the mobile line.
The interference is like that of the speaker near a mobile phone but from the earbud.
someone has the same problem or mine is a isolated case?
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Click to collapse
I think you mean earpiece...not earbud.
If you hold the phone near your ear you can hear a very high pitched hiss sound while you are talking? The sound has a pattern to it. If so, then I have tried 2 of these phones and they both do it. I don't now if they all do it, but it seems to be common. Some people who don't have such good high-pitched hearing will not hear it at all. You will never hear it if you are outdoors...only if you are at home in a quiet room.
jonstatt said:
I think you mean earpiece...not earbud.
If you hold the phone near your ear you can hear a very high pitched hiss sound while you are talking? The sound has a pattern to it. If so, then I have tried 2 of these phones and they both do it. I don't now if they all do it, but it seems to be common. Some people who don't have such good high-pitched hearing will not hear it at all. You will never hear it if you are outdoors...only if you are at home in a quiet room.
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I hear it too. It's the usual GSM "cellphone interference" sound.
Hi i have the same i hear that xd
But what i have noticed this is only in GSM mode ...at WDCMA its ok..i cant hear this .
I have the same problem. Got my first phone replaced and the new one came today with the same problem.
Try only with WDCMA (3G) and See if that help.
Sent from my LT26i using XDA
Now I did some tests,
I tried only GSM mode and there's no problem, only WCDMA -> the same thing
Good also WCDMA/GSM..
sometimes the problem seems to disappear
Yeah I too have the same issue.
Its not everytime but sometimes,
Its like a electronics interference noise.
Don't know what's this all about ://
Sent from my LT26i using XDA
huntedsoul12 said:
Yeah I too have the same issue.
Its not everytime but sometimes,
Its like a electronics interference noise.
Don't know what's this all about ://
Sent from my LT26i using XDA
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I think it's for the bad isolation of earpiece, but someone think the problem come out when the XS switchs GMS/WSDMA
Roman91 said:
I think it's for the bad isolation of earpiece, but someone think the problem come out when the XS switchs GMS/WSDMA
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Click to collapse
Hmm thankx for the reply. I'll try switching to only one mode and check it.
Sent from my LT26i using XDA
i can hear that hissing too, i ve searched about it, and it looks like latest smartphones have that kind of problem, the only solution i could find is not to place your ear directly on the earpiece, fortunately this phone has a great in-call volume...
earpiece hissing, crackling, buzzing - problem solved
well amigos, the problem finally has been solved for me, reading this forum https://discussions.apple.com/thread/3414732?start=0&tstart=0
so i turned off my phone, i removed the sim card, i cleaned it using a soft cloth, and then i inserted it back, making sure the sim card was placed correctly in the tray, i tested it several times and guess what, there was no more hissing anymore, so the problem is the micro sim-card, those sim-cards must be placed correctly otherwise it will make that hisssing sound
i hope this works for you too
greetings from colombia...
Had my first two calls today, same problem. Interestingly, it gets louder/more noticeable when I'm actively speaking, not when the other party says something.
Sim-Card is fresh from the envelope, so there shouldn't be scratches, dust or fingerprints on it, but I'll try cleaning it up tomorrow. Got the phone set on GSM only, since I've got bad 3G/UMTS signal at home and I'm pretty sure constant "channel-hopping" would drain the battery.
Hi,
got xperia S yesterday. Great phone... only problem is GSM interference in the earpiece. It is there every time when phone is set to 2G. 3G is free of this issue. As I can hear at every call it's a bit irritating.
I don't know what should I do: sent it back to the store (bought from amazon), try to repair in the service centre or learn to live with it?
Can any of xperia S owners make a siple test: put the phone in "only GSM" mode and make one or two calls. Put earpiece close to the ear and listen to it. I wonder if it's design flaw and every xperis S have this issue, or only some of them....
Anyone who got his phone replaced and the new one came WITHOUT the same problem ???
tia
Piotr
Piotrze, im having same issue and till now i thought its a problem only of mine phone.And till now ive wanted to send it back to service but if everyone has the same issue it might not be accepted at service, idk.
Sent from my LT26i using xda app-developers app
Thank for reply. Anyone who had this problem and managed to get rid of if by repairing / replacing phone ?

Background "hiss/white noise" durring calls

I've been using a Note 2 demo unit for the past two days and have noticed that during a call, and the other person is talking, I can hear a "hiss/white nose" around the voice in the earpiece speaker. But when the person isn't talking, there is no hiss. I tried this with several calls (and also 1-800 recordings) and can hear it for every call. I'm not sure what the cause is, but it is quite distracting.
On the GS3 is does have a slight hiss, but it is hardly noticeable. The Droid DNA doesn't have any hiss during calls.
Since I wasn't sure if it could just be an issue just this Note 2, I stopped by a store on my way home today and tried the Note 2 that was on display. It has the same hiss/white noise that I'm getting on my unit.
Has anyone else noticed this on their phone?
I'm thinking it may have to do with the Note 2 using P_Rev 6 and the EVRC-B Vocoder. In my area, the regular EVRC sounds better than EVRC-B, but I don't see any way of changing it on the Note 2. I've changed between the P_Rev and Vocoders on other phones by doing ##PROGRAM, but that command doesn't work on the Note 2.
FAUguy said:
I've been using a Note 2 demo unit for the past two days and have noticed that during a call, and the other person is talking, I can hear a "hiss/white nose" around the voice in the earpiece speaker. But when the person isn't talking, there is no hiss. I tried this with several calls (and also 1-800 recordings) and can hear it for every call. I'm not sure what the cause is, but it is quite distracting.
On the GS3 is does have a slight hiss, but it is hardly noticeable. The Droid DNA doesn't have any hiss during calls.
Since I wasn't sure if it could just be an issue just this Note 2, I stopped by a store on my way home today and tried the Note 2 that was on display. It has the same hiss/white noise that I'm getting on my unit.
Has anyone else noticed this on their phone?
I'm thinking it may have to do with the Note 2 using P_Rev 6 and the EVRC-B Vocoder. In my area, the regular EVRC sounds better than EVRC-B, but I don't see any way of changing it on the Note 2. I've changed between the P_Rev and Vocoders on other phones by doing ##PROGRAM, but that command doesn't work on the Note 2.
Click to expand...
Click to collapse
I had the same problem on my first Note 2. Took back to Verizon and replacement had the same issue. Was going to get a third one but the CSR tried it out and heard the same thing on the 3rd one so just returned it all together. Awesome phone otherwise but I make a lot of calls in a quite office, and with no other sounds it was really annoying.
Here is another thread with same issue http://forum.xda-developers.com/showthread.php?t=2021447
Really hope it is just a bad batch. I'm going to give it a few weeks and try another one.
I have the same issue, for what it's worth. However, I'm lucky enough to almost never use my phone to make phone calls so I can live with it.
Sent from my SCH-I605
I can't wait till some one comes in here and claims they don't have the problem lol. "My device is a special snowflake out of the manufacturing plant that doesn't exhibit this problem at all!"
DaRkL3AD3R said:
I can't wait till some one comes in here and claims they don't have the problem lol. "My device is a special snowflake out of the manufacturing plant that doesn't exhibit this problem at all!"
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I've definitely noticed the hissing but honestly haven't noticed it since the first couple days of having the device. Going to pay attention the rest of the week and see if I still have it. I use speaker phone or etymotic ear buds with mic 95% of the time however
Sent from my SCH-I605 using xda app-developers app
I just started noticing it with headphones. Light hiss behind notification sounds, stops just a moment after the sound. Hmph. Not sure how I feel about it. It's pretty distracting.
Sent from my SCH-I605 using XDA Premium HD app
I have it but don't mind it too much. Probably because it's better than the tinny distortion I had on the Thunderbolt! I've noticed the headphone jack must be better too. Much less hissing when listening to music with headphones...at least compared to the TB. I can't believe I had that TB for so long...so...painful...
Haydenpup said:
I have it but don't mind it too much. Probably because it's better than the tinny distortion I had on the Thunderbolt! I've noticed the headphone jack must be better too. Much less hissing when listening to music with headphones...at least compared to the TB. I can't believe I had that TB for so long...so...painful...
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Click to collapse
Yeah man, same here. I pick it up every once in awhile now and just hold it in my hands and laugh. What a piece of garbage.
First and last HTC device. They're still making twitter posts saying they're still working on ICS for the Thunderbolt............. loooooool
Had a tb too. Held it today. . It's so bricklike in comparison! Not to mention the problems in function. Think I'm over the light hiss now. ..rarely have headphones in and not listening to music anyway so rarely have a chance v to notice it.
Sent from my SCH-I605 using XDA Premium HD app
Does turning off noise reduction (menu during call) address this problem at all?
Just an update on my previous post. I made a couple somewhat long calls today and I did not hear the background noise on the other end the way I had in the early days of the phone. Either it is simply a sporadic issue or it has worked itself out somehow.
Sent from my SCH-I605
I don't think it's a noise reduction issue. With noise reduction on or off, Voicemail calls sounded perfect. No hiss or anything. And I am quite sure of what the hiss sounds like, so I know what to listen for.
I'm wondering if it's just a case of the person you're talking to having a crap phone that has outgoing issues. It doesn't do it when I call my brother on his Note 2, just some other people. Wierd.
DaRkL3AD3R said:
I don't think it's a noise reduction issue. With noise reduction on or off, Voicemail calls sounded perfect. No hiss or anything. And I am quite sure of what the hiss sounds like, so I know what to listen for.
I'm wondering if it's just a case of the person you're talking to having a crap phone that has outgoing issues. It doesn't do it when I call my brother on his Note 2, just some other people. Wierd.
Click to expand...
Click to collapse
I've also noticed who I call makes a difference in when I hear it, though I've heard it at least once with everyone who I've talked to... Some every time some only randomly... weird.
Definitely flippin annoying when you pay attention to it...
Sent from my SCH-I605 using xda app-developers app
So in the past two weeks since I posted about this, I've tried calling a few people and tested it out, and I hear it on every call.
When the person on the other end is quiet, there is no hiss in the Note 2's earpiece speaker. But when the person talks, you can hear the hiss "surround" each word.
I've also tried it with the noise reduction feature on and off, and it doesn't make any difference.
Hi,
Does it happen when using bluetooth?
Thanks,
Bryan
I hope it is software not hardware. Was thinking about getting a Note II but this flaw would render this phone unusable to me, I use my phone as a phone a lot.

Google Voice Volume Extremely low....

So I decided to give Googlr voice another try just so I could get away from VZWs Visual Voicemail app. I used Voice for my voicemails before right after it first came out but it easnt up to snuff so I switched back to VZW and now that I am wanting to make the change to Google Voice I am having nothing but problems with the volume.
When I first used it I noticed the volume was extremely low on voicemail playback. I used my google-fu but was unable to find a fix for the issue. The volume is so low that I cant make out what is being said most of the time. I get absolutely no sound unless I put it on speakerphone and then I have to hold it up to my ear to even hear anything, and even then it is barely audible.
Is there anything I can do to fix this?
I should probably note that all my volumes are maxed out, but no matter what I change them to it doesnt seem to affect the volume for better or worse.
Sent from my SCH-I605 using XDA Premium HD app
Though I can't speak for google voice, you could always try youmail. It is a visual voice mail app that works pretty good. Though I dont use voice dictation, the paid version has it.
Sent from my SCH-I605 using Tapatalk 2
shangrila500 said:
When I first used it I noticed the volume was extremely low on voicemail playback. I used my google-fu but was unable to find a fix for the issue. The volume is so low that I cant make out what is being said most of the time. I get absolutely no sound unless I put it on speakerphone and then I have to hold it up to my ear to even hear anything, and even then it is barely audible.
Is there anything I can do to fix this?
I should probably note that all my volumes are maxed out, but no matter what I change them to it doesnt seem to affect the volume for better or worse.
Sent from my SCH-I605 using XDA Premium HD app
Click to expand...
Click to collapse
Had this problem when I first installed. Seems to happen when Media volume was set to max. Back it off one or two notches and it may work, it did for me.
I will give that a try tomorrow when I can get someone to leave me a message. Sorry I didnt reply sooner, we had a tornado come thru in Alabama. They said it was 70 MPH straight line winds but I actually saw the funnel cloud pass by my house and there was quite a bit of damage, a couple of 7 foot long 2x4's straight thru some chicken house walls and all kinds of other ****. Also I havent had power so I havent been able to chargw my phone....
Anyway, ill test it out and report back tomorrow afternoon, I just wish I could figure out why its acting so wonky. I really really like it niw but that volume issue is so bad that if I cant fix it I will have ti switch to something else.
Sent from my SCH-I605 using XDA Premium HD app
I may end up having to switch to that. I really enjoy Google Voice but its ridiculous when I cant even hear the voicemails.....
Thank you for the suggestion
Sent from my SCH-I605 using XDA Premium HD app
I just went a borrowed my girlfriends phone to test it out. If I adjust the volume while listening to the message on speakerphone it works, the downside is that I like my volume all the way up and in order to hear the voicemail I have to turn the volume down to the halfway point to hear it.. I really dont understand that but at least I got it working! Thank you so much!
Sent from my SCH-I605 using XDA Premium HD app

Fuzzy distorted call quality / defective top speaker... Help

I noticed the other day that when the volume on my phone calls exceeds about 2 thirds up the callers voice gets fuzzy / slightly distorted like a radio turned up to loud. I'm hoping this isn't symptomatic of a blown speaker. Can someone else test this to tell me if this is normal? My other phone is a blackberry z10 and it does not display this symptom so I'm fairly certain it's not a network issue. To test call an automated number I.e. a bank or credit card and turn the volume up incrementally. Again this is not in speaker mode (or less / barely noticeable do to the fact the bottom speaker also turns on and drowns out the top speaker). Just need to know if this is normal or I should exchange for a new one prior to my 2 week exchange window to not receive a refurb. Thanks a lot,
Andrew
Sent from my HTC One using xda app-developers app
th3h0ff said:
I noticed the other day that when the volume on my phone calls exceeds about 2 thirds up the callers voice gets fuzzy / slightly distorted like a radio turned up to loud. I'm hoping this isn't symptomatic of a blown speaker. Can someone else test this to tell me if this is normal? Just need to know if this is normal or I should exchange for a new one prior to my 2 week exchange window to not receive a refurb. Thanks a lot,
Andrew
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Turned it all the way up and called my work voicemail. No distortion at all. I'd check to make sure that you have a decent signal first. If so, swap it for a new one
Thanks for checking... It seemed to get a little worse today so I'm going to call tmo tomorrow and try and have a replacement shipped out because they have no stock left at my local tmobile.
Sent from my HTC One using xda app-developers app

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