Facing backcover problem! - Moto E Q&A, Help & Troubleshooting

I saw lots of people here facing some backcover problem. I am also facing that, my cover have slightly incorrect fitting. Now what steps taken by the flipkart for it? Is they replace the backcover or the phone? I am going to contact them on tomorrow.

They will send a new one. Not replace it.
Sent from my XT1022 using Tapatalk

i too have contacted them regarding 2 Moto E back covers & they are sending me 2 replacement covers

I complain in fk right now. they said they will send a white one within 3-4 days and again they will send a black one on end of this month. Thanx for the help guyz..
Sent from my XT1022 using Tapatalk

I already got my two back covers one white and one black...

TheStrix said:
I already got my two back covers one white and one black...
Click to expand...
Click to collapse
How many days they took to send both?
Sent from my XT1022 using Tapatalk

SD_2007 said:
How many days they took to send both?
Sent from my XT1022 using Tapatalk
Click to expand...
Click to collapse
it depends on availability. they will send. chill...[emoji6][emoji3]
Sent from my XT1022 using Tapatalk

I contacted them and they sent me a licorice back cover. Still on its way. I dont think it will fix it as its a fault of the design of the device.

Got replacement cover still problem is there don't know what to do
Sent from my XT1022 using Tapatalk

saintmonte said:
Got replacement cover still problem is there don't know what to do
Sent from my XT1022 using Tapatalk
Click to expand...
Click to collapse
get a back tpu cover. that will solve the problem.
Sent from my XT1022 using Tapatalk

Received my replacement today. It still moves a bit. Btw, how come you guys are receiving 2 back covers? a black as well as a white one?

chemicalrage said:
Received my replacement today. It still moves a bit. Btw, how come you guys are receiving 2 back covers? a black as well as a white one?
Click to expand...
Click to collapse
black one was not in stock so they temporarily gave white one.
Sent from my XT1022 using Tapatalk

Just send me the delivery details. The send the licorice one. Thought they going to send the white one as they said. I was quite happy to receive the white one for my black phn. But it is bad luck.
Sent from my XT1022 using Tapatalk

Tell me..!!!
ok friends..i am too facing the same problem..how to contact and request for a back cover?i have mailed them today regarding this..is this enough?please reply soon..now the live chat option with customer care is not there..

-Adarsh- said:
ok friends..i am too facing the same problem..how to contact and request for a back cover?i have mailed them today regarding this..is this enough?please reply soon..now the live chat option with customer care is not there..
Click to expand...
Click to collapse
Simply just call them in their toll free 24hrs customer service number.

Will get it on 18th of june

Just trying to contact them to send one to me as well. Hate this phone because of that tiny gap in the fitting of the back cover
I have no hope that they will send a new one. Even if they do, it won't fit well either

the new backcover solves the issue!
When I had received my Moto E(black) from Flipkart i had the same problem,my backcover was pretty loose and it was quite becoming irritating at some point,but then after lodging a complaint Flipkart has shipped a new black backcover for free and this one fits perfectly!
Go ahead and lodge a complain,surely they ll ship a new cover for your Moto E too.

Received the back cover today. It is fit perfectly and I finally get rid of my problem :laugh:

I seems Moto has fixed the issue. I have opened the cover for 2-3 times (following instructions) but its still OK.
I enquired flipkart regarding this issues and they told me that recently they have no complaints about the back cover.

Related

HTC AMAZE Battery Cover

Called HTC then a few moments later, im getting a new battery cover =)
Do u have to send yours to them once u receive it
Sent from my HTC_Amaze_4G using XDA
fuego77 said:
Do u have to send yours to them once u receive it
Sent from my HTC_Amaze_4G using XDA
Click to expand...
Click to collapse
I don't think so
Sent from my HTC_Amaze_4G using Tapatalk 2
fuego77 said:
Do u have to send yours to them once u receive it
Sent from my HTC_Amaze_4G using XDA
Click to expand...
Click to collapse
I never had to, they just tell you to recycle it basically.
Sent from my HTC_Amaze_4G using xda premium
So u mean...I can have the white one, and the black one ??? :X
Sent from my HTC_Amaze_4G using XDA
xxquicksh0txx said:
I never had to, they just tell you to recycle it basically.
Sent from my HTC_Amaze_4G using xda premium
Click to expand...
Click to collapse
yes thats correct.
yes
Already got mine. Lol. I'm not gonna lie, we abused this back in the Sensation.
P.S
You get 1 replacement per accessory.
Sent from my HTC_Amaze_4G
Did this today as well after I noticed mine had a stain or something on the beautiful white...
Can you just request any cover or do you need to tell them there's something wrong with it? Mine's a little dinged especially around the camera.
I called on Monday and got my battery cover on Thursday. She was very helpful and even gave me the white one knowing I already had the black one. She said, "sure, add a little color right!" Their service is quite good. I'll hold off on the charger cable and battery for a few months.
Hmm going to try and call today, I have white back cover but I want black also, do I call T-Mobile or HTC
Sent from my HTC_Amaze_4G using XDA
do they ask for the battery cover part number? reason i ask is because i have my phone in a trident case and its a [email protected] to put back on, so if i dont have to take off my case, im not going to
mrmako777 said:
do they ask for the battery cover part number? reason i ask is because i have my phone in a trident case and its a [email protected] to put back on, so if i dont have to take off my case, im not going to
Click to expand...
Click to collapse
They just need your imei number which you can get under settings > about phone.
sweet thanks for letting us know! i just called in to replace my back cover cause the volume rockers were getting damaged. should have a new one in the mail within next few days. the customer service was great as well, very surprised lol
yes waiting for mine
I got shipped the white one when I confirmed my phone came with the black one. They reshipped a black cover and I can still keep the first white one they sent. Now I have 3 all together. Yay
Sent from my HTC_Amaze_4G using XDA
ok i got my amaze on ebay how can i go about getting a back cover ? my power button has recently broke i still can use it when pushed extra hard but like to have a new one FREE thanks in advance
Jay_Rulen said:
ok i got my amaze on ebay how can i go about getting a back cover ? my power button has recently broke i still can use it when pushed extra hard but like to have a new one FREE thanks in advance
Click to expand...
Click to collapse
I'm sure it still has warranty on it. May not be from your carrier but HTC covers it. So go ahead and call htc. Tell them your power button is not working properly or the case is making a creaking noise
Sent from my HTC_Amaze_4G
I got the one I ordered couple days ago, funny that she checked my serial, it checked out as white, I asked her to send me the black, she said she couldn't, she checked if she could twice, said she still can't, talked to her a bit more, guess I said something right because she confirmed with me that she'd be sending the white, opened up my mail, I got the black instead.

Q - Help with replacing screen

I've got a ELTE that has a dead screen. The screen shows nothing, but the phone still rings and powers up. I'm wondering if anyone has any experience with taking it apart and fixing it.
Sent from my SPH-L710 using Tapatalk 2
emtchrisbishop said:
I've got a ELTE that has a dead screen. The screen shows nothing, but the phone still rings and powers up. I'm wondering if anyone has any experience with taking it apart and fixing it.
Sent from my SPH-L710 using Tapatalk 2
Click to expand...
Click to collapse
I replaced my screen last week using this guide. http://www.youtube.com/watch?v=3D4uiMCbm9o
It was really easy to do, the hairdryer part you just have to be patient and keep reapplying heat. The only problem was the LCD+digitizer i bought off ebay was clearly counterfeit. The seller (gadgetfix) had 99.2 positive feedback but the screen still sucked. They refunded my money but it was still a pain in the ass.
Claclink said:
I replaced my screen last week using this guide. http://www.youtube.com/watch?v=3D4uiMCbm9o
It was really easy to do, the hairdryer part you just have to be patient and keep reapplying heat. The only problem was the LCD+digitizer i bought off ebay was clearly counterfeit. The seller (gadgetfix) had 99.2 positive feedback but the screen still sucked. They refunded my money but it was still a pain in the ass.
Click to expand...
Click to collapse
Thanks for the help and the link....and the warning about bunk parts.
Sent from my SPH-L710 using Tapatalk 2
emtchrisbishop said:
Thanks for the help and the link....and the warning about bunk parts.
Sent from my SPH-L710 using Tapatalk 2
Click to expand...
Click to collapse
I have genuine parts for sale. $60 shipped for a complete screen. $100 if you have me do the repair.
Sent from my EVO using Tapatalk 2

Bad screen on DNA? HTC warranty?

I have an annoying "spot" in the middle of my screen. Not sure if it's a bunch of dead pixels because it's more blueish than black, but definitely seems like a defective screen. Only noticeable on white and light screens, although it gets annoying. I bought the phone through Amazon so not sure if there's any type of warranty. Would need to go through HTC probably but I've heard bad stories of HTC customer service. Any thoughts?
Sent from my Droid DNA
When did you buy the phone? I think the manufacturer's warranty is roughly a year. If it is less than a year old, you might be able to replace it via warranty.
tokuzumi said:
When did you buy the phone? I think the manufacturer's warranty is roughly a year. If it is less than a year old, you might be able to replace it via warranty.
Click to expand...
Click to collapse
This phone hasn't been out for a year.
Sent from my HTC6435LVW using xda app-developers app
Doesn't matter if you got it at Amazon, Verizon will still honor the 1 year warranty. I had the same issue with my DNA and it was a dead pixel. Purchased at Amazon and exchanged through Verizon with certified like new device.
Sent from my HTC6435LVW using Tapatalk 2
tokuzumi said:
When did you buy the phone? I think the manufacturer's warranty is roughly a year. If it is less than a year old, you might be able to replace it via warranty.
Click to expand...
Click to collapse
Bought in January.
rsims26 said:
Doesn't matter if you got it at Amazon, Verizon will still honor the 1 year warranty. I had the same issue with my DNA and it was a dead pixel. Purchased at Amazon and exchanged through Verizon with certified like new device.
Sent from my HTC6435LVW using Tapatalk 2
Click to expand...
Click to collapse
But I didn't buy any extra warranty AND bought it through Amazon. You're saying VZW will replace it? If so I better "UNmoonshine" and bring it to the store!
Sent from my Droid DNA
That's from pressure on the screen from the back. Do you have it in a case?
spinkick said:
That's from pressure on the screen from the back. Do you have it in a case?
Click to expand...
Click to collapse
Yes, the Incipio Faxion. I'll try taking the case off. There's really no pressure to the back of the phone with this case, just the sides a little.
Sent from my Droid DNA
blackstallion said:
Bought in January.
But I didn't buy any extra warranty AND bought it through Amazon. You're saying VZW will replace it? If so I better "UNmoonshine" and bring it to the store!
Sent from my Droid DNA
Click to expand...
Click to collapse
I didn't have any either and they exchanged it no problem. I would at least get it back to the stock ROM, S-On.
Sent from my HTC6435LVW using Tapatalk 2
yeah that's a known problem with the DNA. happened to my first one. I'm pretty sure it was from using the car dock and squeezing the sides too hard plus having it in my pocket with the screen facing out,and sitting down which kind of like bent the rounded back...so it puts pressure on it and bam, blue haze.
Sent from my Samsung Galaxy S4 using Tapatalk 4 Beta
Yep, after I took the case off, no blue spot.
spinkick said:
Yep, after I took the case off, no blue spot.
Click to expand...
Click to collapse
How long before the blue haze disappeared? I took off my case and it didn't go away after a minute or so.
Sent from my Droid DNA

[Q]Bloated back cover of Xperia Tablet Z???

Anyone here encountered a bloated back cover of the Xperia tablet Z? mine is obviously bloated, i think the glue is not that good. can this be fixed and covered by the warranty.. i didn't dropped my tablet z..
http://forum.xda-developers.com/showthread.php?t=2330833
Dude replace it if you are still in cover.. Xtz is supposed to be FLAT.. I think its because of the battery, its broken but still functional
I dont understand hiw some people got thier device with defects
I got mine from amazon without defects.. I think you guys should get xtz from amazon lmao
Kamusta? Lol
Sent from my SGP311 using xda app-developers app
arcsuser said:
Dude replace it if you are still in cover.. Xtz is supposed to be FLAT.. I think its because of the battery, its broken but still functional
I dont understand hiw some people got thier device with defects
I got mine from amazon without defects.. I think you guys should get xtz from amazon lmao
Kamusta? Lol
Sent from my SGP311 using xda app-developers app
Click to expand...
Click to collapse
i bought it from hot gadget and it's not covered by 7 days replacement. i'll just have to live with it. its just the glue issue i think,.. i dont have any battery issue with my tablet z..
the store owner want to send it to "greenhills" but i refused..haist..bobo..hehehe.. i'm happy with it..it's a minor issue a leather case would be nice..ehehe
"ayus lang" :good:
donedos said:
i bought it from hot gadget and it's not covered by 7 days replacement. i'll just have to live with it. its just the glue issue i think,.. i dont have any battery issue with my tablet z..
the store owner want to send it to "greenhills" but i refused..haist..bobo..hehehe.. i'm happy with it..it's a minor issue a leather case would be nice..ehehe
"ayus lang" :good:
Click to expand...
Click to collapse
7 day replacement???
Live with it????
Don't you get a manufacturer warranty??? 2 years in UK.
Sent from my C5303 using Tapatalk 4

[Q] Shattered glass

I got my Z2 yesterday and unfortunately dropped it later that evening and the glass on the back shattered.. Does anybody know how much it would cost me to replace the glass on the back? is there something i can buy and replace it myself?
I doubt there's anyone out there right now who does it, unless maybe you live in Europe. I'd try contacting Sony, see what they say.
You can buy glass replacement on ebay already, doesnt cost much
Sent from my D6503 using Tapatalk 2
feis said:
You can buy glass replacement on ebay already, doesnt cost much
Sent from my D6503 using Tapatalk 2
Click to expand...
Click to collapse
Could you give me a link please? Can only find Z1 back housing's
King Cole said:
I doubt there's anyone out there right now who does it, unless maybe you live in Europe. I'd try contacting Sony, see what they say.
Click to expand...
Click to collapse
I've been around a few places in my city today and one of them could legally repair Sony devices but that would cost me over 400 dollars..
I suggest repairing it yourself. Back should be easily repairable. The front is much harder..
solwretep said:
I suggest repairing it yourself. Back should be easily repairable. The front is much harder..
Click to expand...
Click to collapse
Yeah, I've seen some videos of the z1's back being replaced.. Doesn't look that hard, I just need to buy the back for Z2 but I can't find it online.. I probably need to wait a few weeks.
Natoww said:
Could you give me a link please? Can only find Z1 back housing's
Click to expand...
Click to collapse
http://m.ebay.co.uk/itm/141229669004?nav=SEARCH
Im quite sure i saw a bit cheaper one, just dont have time to search now
Sent from my D6503 using Tapatalk 2
feis said:
Im quite sure i saw a bit cheaper one, just dont have time to search now
Sent from my D6503 using Tapatalk 2
Click to expand...
Click to collapse
Thanks for link although I don't think I'll get that one.. I think they forgot to add the "A" on the back... :laugh:
Yeah i noticed that now, you should contact seller and ask some questions, after all he is stating its "genuine". Im pretty sure i saw some more of these, maybe on amazon not ebay.
Sent from my D6503 using Tapatalk 2
Natoww said:
Thanks for link although I don't think I'll get that one.. I think they forgot to add the "A" on the back... :laugh:
Click to expand...
Click to collapse
You can pay attention to witrigs.com. They do well on Sony replacement parts, i purchased the cover flaps there and works well.
Sophia Zhao said:
You can pay attention to witrigs.com. They do well on Sony replacement parts, i purchased the cover flaps there and works well.
Click to expand...
Click to collapse
Thanks for link, the price is good. Can't see any sony or xperia branding on the cover in the pictures, sent a mail to them asking if it's genuine..

Categories

Resources