[Q] SGP312 10.4.1.b.0.109 MTP Driver & USB Issue - Xperia Tablet Z Q&A, Help & Troubleshooting

Just upgraded to 4.3 the other day thanks to geohot's towelroot being available.
Everything seems to be working except for an issue connecting the tablet to my Win 7 x64 machine.
After the OTA update, the installation of the MTP drivers failed when I tried to connect to the PC using USB. After a bit of googling I found someone's advice to delete the the cache data for the mass storage app in settings. Did that and the driver installed and all was right with the world.
The following day I had to repeat the above process to connect to the PC. Again windows reported the drivers were installed and everything works fine.It appears that every time I reboot the tablet, I have to delete the mass storage cache before it will connect to the PC in MTP mode.
Anyone else seeing this? I've reset the device a couple of times no fix. I am thinking of doing a repair installation to see if that helps.

Additional Info:
Each time, I clear the mass storage app cache, unplug and reconnect the usb cable, windoze reports reports that the MTP driver has been successfully installed.

I was not able to resolve this issue. After each reboot of the SGP312 I would have to clear the data/cache from with in the APP settings for Media Storage. Each time I did this, the drivers would install on my PC and the tablet was usable until it was shut down again. Attamptiong to access the android usb connection settings reported that the settings app had crashed and usually it was possible to exit out but not always.
The result of all these separate driver installations was a seriously bloated registryand far too many Tablet Z references in the autoplay section on the PC. One thing I did notice was that at the point right after connecting the tablet to the PC via USB, windows device manager shows a portable device named SGP312 and when the driver activation eventually failed device manager reported the SGP312 not working properly.
After clearing the data/cache as outlined above, this SGP312 reference in device manager changes to Tablet Z.
I finally gave up and used flashtool to flash back to 4.2.2. Working fine now.

Related

[View] Mac or PC will not recognize tablet via USB (is Dropbox desktop the culprit?)

I have a stock Evo View running Honeycomb 3.2.1. Interestingly, neither of my computers, both mac and pc, will detect my tablet when I connect it by USB. This worked just a few weeks ago when I moved some files onto the device. The tablet charges through USB, but I do not get the notification option to use as USB storage. Within "settings > connect to pc" I've tried a number of configurations (default configuration type = disk drive, charge only) and I have also tried checking and unchecking "ask me about USB connection type whenever I connect my tablet to a PC." Nothing new happened.
Additionally, on the mac, I have the Android File Transfer app installed. When I open that i get a notification that says "No Android Device Found"
Coincidentally, I recently installed the Dropbox desktop beta for Mac which automatically detects pictures on a camera and uploads them to Dropbox. When I connected my device, Dropbox checked my device for pictures because it recognizes it as a camera. I instantly got a system error message saying that my device was not ejected properly. However, the mac never detected my device as a drive. Following that, I tried to connect to my PC and all it does is charge. My PC also does not detect my tablet as a drive. I'm thinking the new dropbox desktop client may have been the culprit for breaking my usb connection between my tablet and mac.
Has anyone else experience this problem? If not, is there a way to rebuild my usb connection between my tablet, mac, and pc?
well i would try uninstalling dropbox
Also in Settings/Applications/Development/Usb debugging should be checked.
Thanks. Appreciate the advice.
I did uninstall dropbox, on the View and on the Mac. That didn't help.
USB Debugging was checked. I can see my device in fastboot and adb. However, neither Mac nor PC will detect my tablet and allow me to mount as a hard drive.
I did a factory data reset and that worked. Both computers will recognize the View and I am receiving the notification "charge only, hard disk, htc sync, etc." again.
I wanted to break the usb connection again to confirm that it was in fact either dropbox's android beta, desktop beta, or a combination of the two. I am fairly certain that something broke the first time around because the desktop beta was able to scan my device for photos without my permission to mount the View as a hard disk. But now I'm having trouble proving this since I haven't been able to break the connection again.

PC wont recognize phone as storage

Im so saaad! i think its all my fault.. i copied everything from my galaxy s2 storage over to my new xperia s.. and now it doesnt recognize the phone so i can transfer files..
what should i do ? please help!
btw the phone is just awesome! wauw!
I would also like to know how to properly mount the storage to a PC so that it is recognised as a Mass Storage Device rather than a MTP connection..?
Its so annoying not being able to see thumbnails of the pictures/videos you are trying to access..its also annoying that the PC has to spend time on downloading the files before playing rather than streaming straight from the storage.
Anyone have any ideas? plz..
Rather than starting a new thread I just used this one..thx in advance
When you connect the phone, on notification bar should say Internal storage connected. When you go to My Computer you should see Other section, where new device come up, called... Xperia S. Double click on it, so it goes to Internal storage. Again, double click and... you can see internal content. Hope it helps.
Same thing happened to me.... Today onwards time n again seeing a mtp driver failed issue when connecting to my win7 laptop. It wad working fine earlier. When I switch off n restart the device,it installs driver correctly and autoplay option comes up to open the xperia s device. However when I click on open folder, I dont see any folders in my xperia s phone. Hence no file transfer is possible. How can I get my phone working again?
I tried to do pc system restore... Since it was working yesterday...but that didnt solve the issue either. Any ideas?
Sent from my LT26i using XDA
Do you use different USB ports? Try to stick to only one. I still have XP and mine is always working, so this is definitely PC and windows issue.
I have a Win7 64bit Home Premium edition VAIO.
when I first got the phone, I could use it to connect to PC Companion. It would also show up as a storage device automatically, and using the same I had copied over music and pictures.
However, after 2 days of use, I noticed, my phone was no longer being identified as a device. Also, it gets a Code 10 - Device cannot be started error when I look into the driver details.
I tried to reinstall the MTP driver, but it never gets installed successfully. It always gives a driver failed to install error.code 10.
I can still connect my WD hard disk and other usb devices.
I saw somewhere in the Forum someone had described that I needed to uninstall and reinstall WMP to make this work. Didnt work
I downloaded the Windows DEK to ensure that all the drivers gets reinstalled, that didnt help either.
I also restored my laptop back to factory setting......still no luck with the fresh install.
So, here I am with a phone where I cant connect the device to move in OR out music/pictures etc.
The problems are:
1) MTP driver gives an error while installation. I tried to manually select the MTP USB driver and isntall it. That didnt work either.
2) When I connect SEUS, with the phone restarted by holding the volume button SEUS identifies the phone and shows me that there are no updates. Not sure if SEUS can be used for exploring the phone. Most probably NO.
3) PC companion tries to find the phone. It says it may take few minutes to identify the phone if it has lots of files. After that the operation fails suggesting that PC companion could not find the phone.
I restarted both the phone and my device several times......did not work.
I uninstalled the MTP and USB drivers and restarted and got them reinstalled........didn't work either.
Any idea on what needs to be done?
I have tried all the ports and a different USB cable as well.
I even tried changing settings of the usb port as described in the below link..
Nothing worked
Is it possible to get the Sony specific drivers from somewhere?
Hi has this problem been solved. I have two computers, the win 7 one installed fine but it refuses to work on the xp one.
any help?
intellix said:
I have a Win7 64bit Home Premium edition VAIO.
when I first got the phone, I could use it to connect to PC Companion. It would also show up as a storage device automatically, and using the same I had copied over music and pictures.
However, after 2 days of use, I noticed, my phone was no longer being identified as a device. Also, it gets a Code 10 - Device cannot be started error when I look into the driver details.
I tried to reinstall the MTP driver, but it never gets installed successfully. It always gives a driver failed to install error.code 10.
I can still connect my WD hard disk and other usb devices.
I saw somewhere in the Forum someone had described that I needed to uninstall and reinstall WMP to make this work. Didnt work
I downloaded the Windows DEK to ensure that all the drivers gets reinstalled, that didnt help either.
I also restored my laptop back to factory setting......still no luck with the fresh install.
So, here I am with a phone where I cant connect the device to move in OR out music/pictures etc.
The problems are:
1) MTP driver gives an error while installation. I tried to manually select the MTP USB driver and isntall it. That didnt work either.
2) When I connect SEUS, with the phone restarted by holding the volume button SEUS identifies the phone and shows me that there are no updates. Not sure if SEUS can be used for exploring the phone. Most probably NO.
3) PC companion tries to find the phone. It says it may take few minutes to identify the phone if it has lots of files. After that the operation fails suggesting that PC companion could not find the phone.
I restarted both the phone and my device several times......did not work.
I uninstalled the MTP and USB drivers and restarted and got them reinstalled........didn't work either.
Any idea on what needs to be done?
I have tried all the ports and a different USB cable as well.
I even tried changing settings of the usb port as described in the below link..
Nothing worked
Is it possible to get the Sony specific drivers from somewhere?
Click to expand...
Click to collapse
I've got the same problem, but you can still use MyPhoneExplorer from
.fjsoft.at
to access your phones data. please also read the forum, because it needs an app on your phone too.
fjsoft.at/forum/viewtopic.php?t=11454
Also I've called with the xperia help line about a driver pack, but there aren't any lose available, exept what is in SEUS or PC Companion, but they don't work for me.
Can also some tell me if SEUS also will provide the new firmware 6.0.A.3.67? because SEUS tells me that my phone is uptodate, but I still have 6.0.A.3.62.
Install the latest version of media player, that worked for me.
Try connecting phone in Debug mode. On first time MTP driver installation will fail too but after that disconnect phone, disable Debug mode in phone and connect. Now it should working.
If will not working then go to Device manager on your PC, find "Mobile devices", select something with MTP in name, right click and choose "Uninstall". Disconnect phone, connect again and now it should working.
Worked for me!
Hurray! I fixed it on my computer WinXP sp3. I did everything with MTP bla bla winmedia11 even dev kit MTP = No fix.
go to Settings-> apps-> handle apps-> all-> MtpApp <open it.
Clear data and cache. (restart phone if you want)
plug the phone in USB and wait.. the scanner/camera thing comes up.
Right click on This computer (my computer?) chose "Handle" -> device manager -> scanners and printers-> right click on the "phone" -> settings -> device driver-> update.
Chose let windows search for XXX and voila MTP device driver found and installing.
(I'm using Swedish interface so the names of step might be wrong )
I can confirm that delete data / cache on MTP App indeed solved the problem. Thanks

[Q] MTP has stopped working

I have installed the 10.1.3 Cyanogenmod Rom on my Nook Tablet, and everything was working normally. Specifically, I could connect it to my Winodws XP system via USB and transfer data via MTP. I wanted to repartition the internal storage from the 11 and 1 GB shared. The process required installed ABD, and I didn't understand at first that this processes required ADB access in recovery mode. I was able to repartition the device the way I wanted and reinstall everything, however, afterwards I could no long access this device over USB as an MTP device, or a PTP device, or a USB device. I think this is probably a driver problem, but I don't know what to do to fix it.
I'm using Windows XP SP3, I have Windows Media Player 11.
When I have My Nook set as an MTP device, the system looks like it is installing an MTP drive, but does not complete. The Entry in device manager only describes is as an "MTP Device" but that there is no driver installed, and keeps prompting in the system tray that it is installing an "MTP Device" driver over and over again.
If PTP is selected, is shows as a USB still camera, but I cannot access any thing on it, and in USB mode I just have a USB device in device manager with an "!" on it.
Any suggestion on how I can get the correct drivers reinstalled?
Thank
For me Unfortunately, MTP application has stopped problem is solved !!!
Read my post #6, problem is solved !!! very minor point but we tend to overlook it...
http://forum.xda-developers.com/showthread.php?t=2547187
Do vote me Thanks if your problem is solved...:good:

N9 isn't recognized by Windows 7 pc

Hi, I'm new to the N9, have had the tablet about a week. I have tried connecting it to my windows 7 Pc and the N9 isn't recognized. I have tried all the basics, all drivers are current, set tablet to mtp, and not found. I have connected to a friend's Windows 10 PC and the N9 is found immediately. My N9 is a wifi only device, non rooted. I have 2 other Android devices that my W7 PC finds with no issue. Anyone else experience this, and or have any suggestions on how to fix this issue ? Not looking to root at this point. Any help and guidance would be greatly appreciated
I think there are many threads about this problem. Nexus Root Toolkit has a driver installation feature.
If you were starting from scratch I'd delete any unknown "tablet/usb" devices in Device Manager - look for the also delete drivers option.
Google's W7 installation instructions are here http://developer.android.com/tools/extras/oem-usb.html#Win7
On this page http://developer.android.com/sdk/win-usb.html is a link to download a zip file of the drivers (not the full SDK package) Click here to download the latest Google USB Driver ZIP file.
This software http://www.nirsoft.net/utils/usb_devices_view.html is possibly better than device manager in deleting drivers
In some cases, you need to enable ADB on your N9 before plugging it into your PC (Settings -> Developer Options -> Android Debugging).
peterk-1 said:
I think there are many threads about this problem. Nexus Root Toolkit has a driver installation feature.
If you were starting from scratch I'd delete any unknown "tablet/usb" devices in Device Manager - look for the also delete drivers option.
Google's W7 installation instructions are here http://developer.android.com/tools/extras/oem-usb.html#Win7
On this page http://developer.android.com/sdk/win-usb.html is a link to download a zip file of the drivers (not the full SDK package) Click here to download the latest Google USB Driver ZIP file.
This software http://www.nirsoft.net/utils/usb_devices_view.html is possibly better than device manager in deleting drivers
Click to expand...
Click to collapse
Thank you for your help, I had already tried all of this, but tried once more in case a step was missed. Every other Android device I have, or had never gave me an issue like this. The 2 android phones I have connect to pc without a problem, I am at a loss, lol.
When deleting drivers, should I have deleted all drivers for all devices, or just the ones installed from N9 ? Thanks again for your help
eckharttim said:
Thank you for your help, I had already tried all of this, but tried once more in case a step was missed. Every other Android device I have, or had never gave me an issue like this. The 2 android phones I have connect to pc without a problem, I am at a loss, lol.
When deleting drivers, should I have deleted all drivers for all devices, or just the ones installed from N9 ? Thanks again for your help
Click to expand...
Click to collapse
I've not got access to a Windows 7 PC. Does this page help http://www.topnotchtablets.com/FixUSBproblems
A basic one. I don't think it's relevant until you have a connection. Do you know that the N9 USB connection defaults to "charging only" and you need to pull down the notification menu to enable MTP to see the device contents
In USBDeview
Expand the window there are a lot more columns
There is a "connected" y/n column. I'm not certain that this works as expected, I can connect a tablet and despite an F5 refresh or a restart of the program it will stay a "No"
Look at the VendorId column AFAIK everything Google Nexus related has an ID of "18D1"
Have tried to establish what, if anything pops up in Device Manager when you plug in the N9 so you can disable it? Nirsoft have a program http://www.nirsoft.net/utils/device_manager_view.html that gives a table view of all devices - no clicking to expand trees
peterk-1 said:
I've not got access to a Windows 7 PC. Does this page help http://www.topnotchtablets.com/FixUSBproblems
A basic one. I don't think it's relevant until you have a connection. Do you know that the N9 USB connection defaults to "charging only" and you need to pull down the notification menu to enable MTP to see the device contents
In USBDeview
Expand the window there are a lot more columns
There is a "connected" y/n column. I'm not certain that this works as expected, I can connect a tablet and despite an F5 refresh or a restart of the program it will stay a "No"
Look at the VendorId column AFAIK everything Google Nexus related has an ID of "18D1"
Have tried to establish what, if anything pops up in Device Manager when you plug in the N9 so you can disable it? Nirsoft have a program http://www.nirsoft.net/utils/device_manager_view.html that gives a table view of all devices - no clicking to expand trees
Click to expand...
Click to collapse
Thank you for your help I greatly appreciated it. After trying pretty much everything, I decided to see if the ruu's for my two phones would run on W10. They did, so I then proceeded to update my W7 to W10. N9 communicates perfectly now with my PC. Thank you

[CLOSED] usb not recognized problem

Hello, I'm facing this problem from many years in my phone, i can't plug in my mate 10 to any pc, it always says usb not recognized,
all drivers installed correcly with hisuite , my cable usb is new,
i changed today the USB charging port of the phone at Huawei care service, and i reset factory the phone , still same problem.
I'm still having the same stock rom on the device,
is the "usb not recognized" problem can be a software problem in the phone? thank you for your experience.
chahine21 said:
Hello, I'm facing this problem from many years in my phone, i can't plug in my mate 10 to any pc, it always says usb not recognized
Click to expand...
Click to collapse
I'll try to help you but I'm not an expert, and yet I've had EVERY problem you seem to be speaking about.
a. I have had broken USB ports
b. I have had broken USB cables
c. I have had the USB drivers not install on Windows
etc.
Given I've had some of the same problems, I feel for you, so my first advice is to simply give up on USB for everything that you can.
Specifically, if you can turn on USB debugging and Wireless debugging in the Developer options, you can operate the phone over Wi-Fi using the Windows monitor, keyboard and mouse as shown in my screenshots below.
You don't need anything installed on Android to use these FOSS solutions on Windows to operate the entire phone over Wi-Fi as of Android 12 (which eliminated the need for an initial USB connection to establish the Wi-Fi connection).
In summary, I have had similar problems with USB where I've given up on USB and switched to operating Android over Wi-Fi and even mounting the entire Android file system as a Windows drive letter over Wi-Fi using free software.
a. adb
b. scrcpy
c. vysor
d. webdav
Use Windows Event Viewer to check for error messages on the PC.
If the problem is the PC it will likely show up there and give you more troubleshooting clues.
Thread closed at OP's request.

Categories

Resources