Screen locking issues Dell venue 7 - all firmware versions - Dell Venue

There's is another thread about screen issues but I don't think I'm having the same problem.
Since about Feb, my venue 7 screen freezes up when it sleeps or use the button to screen lock. I can see the unit has not frozen up, as apps will still update in the background. However, the screen is completely unresponsive. My only fix is to reboot the device.
I have done a complete wipe at least 4x and tried updating firmware a couple times without luck.
Any suggestions or advance trouble shooting tips would be appreciated.
Pro
Sent from my HTC One using XDA Free mobile app

prosonik said:
There's is another thread about screen issues but I don't think I'm having the same problem.
Since about Feb, my venue 7 screen freezes up when it sleeps or use the button to screen lock. I can see the unit has not frozen up, as apps will still update in the background. However, the screen is completely unresponsive. My only fix is to reboot the device.
I have done a complete wipe at least 4x and tried updating firmware a couple times without luck.
Any suggestions or advance trouble shooting tips would be appreciated.
Pro
Sent from my HTC One using XDA Free mobile app
Click to expand...
Click to collapse
My Venue 8 is doing the same thing. The screen will freeze while the app continues. After a few calls to Dell, they are asking for me to return the tablet and they'll "fix" it. Hopefully they can as I really like the tablet.

I received a replacement unit, which I then destroyed by dropping it. They never asked me to ship the original back, so I thought I'd have another run at fixing it.
I was hope a complete wipe would help but not so far.
Sent from my HTC One using XDA Free mobile app

Related

[Q] slow respond from the touch screen

I have been using my steak almost one month. I am quite happy with everything. even upgrade to latest version 8105 rom. it was all fine.
but since 3 day ago, the touch screen seems refused to work from time to time.
or I am getting very slow respond. I have to keep changing my finger for better luck.
Sometime even after releasing my finger from the scree, the screen still seems on pressed. (I can tell the icon just been pressed is still in highlighted state.)
Does anyone have similar issue? this is supposed a very fast machine.
I'd like to to have your view before I return to DELL.
I'm having the same issue with the Dell Streak I bought on eBay, did you find any fix for this?
I realize that if I reboot it the problems are gone for a while...
Have you guys tried calibrating the screen?
I will try to do it and I'll give the feedback.
It's so strange because It only stops to respond after a few minutes using Dell Streak
With System Panel you may view if any app comsumes too much cpu time.
After the screen calibration it has been working really great! Thank you for remember me about the calibration!
And thanks for your great ROM!
I really need to donate you some money... but let me wait to the next month! eheh
Please use the Q&A Forum for questions Thanks
Moving to Q&A
I ended up replacing the screen on my streak and calibrated it and had the same problem. Seems sporadic.
Sent from my Galaxy Nexus using xda premium

Any one else get black screen?

It's happened alot over past two weeks and it's now done it 3 times in past 2 1/2 days. Screen stays black press any button does nothing and hold down power still does nothing. Only way is to hold volume up and power for 3 vibrations then power back on its really annoying and must be due to some problem....?
Sent from my C6833 using Tapatalk
What firmware are you on?
.257 happened when was complete stock aswell @Lordmanhatten
Sent from my HTC One using Tapatalk
am going thru this currently ... and i cant do anything to the device at all! urs might work after the restart ... i've done the power button/volume up restart that didnt help ... did the emergency reset using the red button also didnt work ... the phone is running in the background as i can still receive whatsapp msgs but i cant view them as am receiving "inititalbootsetup" isnt responding either close or wait ... and again both of these options arent working ..
Go to settings and disable auto brightness. I'm not sure why it works, but after researching for a while on this same issue, this is the setting that worked for me. Try it and update us if it works.
Sent from my C6833 using XDA Premium 4 mobile app
Did you guys update to 257 without wiping? I didn't wipe, but there might be some bugs sticking around from 532. Do a factory reset (full wipe if you have recovery) and see if that solves it.
any updates on this issue .the device screen simply doesnt wake-up from sleep ,unless you hard reboot .
i'm on 290 stock ,and testing the auto brightness disable method.
update : issue persists with auto-brightness disabled .
Hmm, it has to be a software bug. I can't see how this could be a hardware issue. Have you tried everything? Wiping? Re-flashing? Flashing a different ROM?
I did still get it on stock rooted rom. Twice in a day
Sent from my C6833 using Tapatalk
Happened to me view times when i tried to play movies, weird thing its not all movies, just some of them. Then i tried to remember what did i just installed because it never happens before. For me it was Nooxzoid, i uninstall it, and it back to normal.
So maybe try to remember does it happened before or just recently, maybe some app went roque with your phone.
Sent from my C6806 using xda app-developers app
Old topic but this just happen to me. Screen went black and couldn't get it back still heard noises from speaker when got message but couldn't get screen on I tried red button and volume up but never worked. I had to remove sim which forced a reboot. Never installed anything recently on rooted. 532. I've had nothing but issues regarding this phone. Regretting getting it thought sony would make a better product then this.
Sent from my C6806 using XDA Premium 4 mobile app
Xyphir said:
Old topic but this just happen to me. Screen went black and couldn't get it back still heard noises from speaker when got message but couldn't get screen on I tried red button and volume up but never worked. I had to remove sim which forced a reboot. Never installed anything recently on rooted. 532. I've had nothing but issues regarding this phone. Regretting getting it thought sony would make a better product then this.
Sent from my C6806 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I have it just once though two days ago. Force reboot it by the button i almost gone mad when it's still not working, but somehow after a minute, it's normal again. I don't know why. But in case of yours, try to upgrade to the latest ROM first. That might fix it for you. No point for rooting if you can't fix the problem so let it go.
Sent from my C6802 using xda app-developers app
Hello Good People,
Still having this issue and it seems to be getting worse
Did anyone find a solution?
T.I.A.

Lock Screen Lag/Delay/Unresponsive?

Has anyone experience some form of lag/delay/unresponsiveness for the GS5? I had to sometimes wait more than 10 secs for the lock screen to load or hold down the power/wake button to get the screen to show up. Please let me know if I should get my GS5 replaced! Thank you!
AzumaKazuma said:
Has anyone experience some form of lag/delay/unresponsiveness for the GS5? I had to sometimes wait more than 10 secs for the lock screen to load or hold down the power/wake button to get the screen to show up. Please let me know if I should get my GS5 replaced! Thank you!
Click to expand...
Click to collapse
I noticed this started to happen when I started using the fingerprint. Also if you turn off the lock screen just as it coming on or if you turn it on just as it is going off. Seem to get confused and can take time to respond and yes 10 seconds sounds about right of me as well.
I realized when it started doing it was when the AutoProtect was enabled and My Magazine enabled and Geo News enabled. It's been 24 hrs since I turned it off and it seems to have stopped!
I think it's AutoProtect that caused the lock screen lag. Let me know if it stopped doing it for you!
yes i have this problem, i play alot of music and alot of times the tracks dont change and they will change a minute later, the lag seems ramdom.
i remove my magazine and geo news since i dont use either and will test it
thanks for the tips because this was driving me crazy
Don't forget about Autoprotect, It's been 18 hours since I turned it off and I haven't had the lock screen problem.
AzumaKazuma said:
Don't forget about Autoprotect, It's been 18 hours since I turned it off and I haven't had the lock screen problem.
Click to expand...
Click to collapse
Where is auto protect exactly?
Sent from my SM-G900F using XDA Premium 4 mobile app
i cant seem to find where it says autoprocted
this is driving me crazy, coming from the note 3 this phone laggy lockscreen is driving me nuts
most of the times skipping tracks works but other times i press it 3 or 4 times and nothing happens and 30 seconds later 4 tracks are skipped
any other suggestions?
i remove my magazine and geo news
am rooted and have xpose frameworks installed
help i have 6 more days left to return it, if i decide to get my note back
losplatanos said:
i cant seem to find where it says autoprocted
this is driving me crazy, coming from the note 3 this phone laggy lockscreen is driving me nuts
most of the times skipping tracks works but other times i press it 3 or 4 times and nothing happens and 30 seconds later 4 tracks are skipped
any other suggestions?
i remove my magazine and geo news
am rooted and have xpose frameworks installed
help i have 6 more days left to return it, if i decide to get my note back
Click to expand...
Click to collapse
Are you running ART? If so try switching back to Dalvik. I have seen reports that ART is causing some people issues with their lock screen.
philow said:
Are you running ART? If so try switching back to Dalvik. I have seen reports that ART is causing some people issues with their lock screen.
Click to expand...
Click to collapse
nope regular dalvik
never experience that before with the note 2 or note 3
the bad thing is random
I had the same thing on the GS4 and I've had it happen once or twice on my S5. It usually only happens when I've left the phone asleep for a while. I think it's most likely a software issue though, so I wouldn't bother replacing it.
11 9966644
I just switched mine from ART to dalvik and it worked!!
Where is this auto protect and how do I turn it off.
Couldn't find anything on Google.
I would like to know where this auto protect is too
Sent from my HTC One S using XDA Premium 4 mobile app
AzumaKazuma said:
Don't forget about Autoprotect, It's been 18 hours since I turned it off and I haven't had the lock screen problem.
Click to expand...
Click to collapse
It won't let me disable Geo News and Autoprotect. It let's you do it?
Sent from my SM-G900T using Tapatalk
I can't even find auto protect.
Where is that?
Sent from my SGH-M919 using XDA Premium 4 mobile app
alliance rom and a custom kernel have seen to solve the problem....haven't had any issues last 4 days......i like the gs5 again
I've never had none of these issues with the phone. Seems to be user errors or modifications done by user. I see a lot of post about xposed causing disruptions in system. Just cause u can do it doesn't mean its worth tinkering with.
Sent from my SM-G900T using XDA Free mobile app
tea_dub84 said:
I've never had none of these issues with the phone. Seems to be user errors or modifications done by user. I see a lot of post about xposed causing disruptions in system. Just cause u can do it doesn't mean its worth tinkering with.
Sent from my SM-G900T using XDA Free mobile app
Click to expand...
Click to collapse
Agreed, after a while users install so many things they can forget What's causing it
Sent from my SM-G900T using XDA Free mobile app
Enter the trolls.
tea_dub84 said:
I've never had none of these issues with the phone. Seems to be user errors or modifications done by user. I see a lot of post about xposed causing disruptions in system. Just cause u can do it doesn't mean its worth tinkering with.
Sent from my SM-G900T using XDA Free mobile app
Click to expand...
Click to collapse
Yes, since I don't have the problem it must be the users. Always love people who can't help but have to try to defend the phone manufacturer. The Black screen is a real problem for more than a few folks, you can google it if you don't believe me. I run a stock phone, and have made no changes, maybe I have four games on it, and have disabled some of the bloat. Recently and quite randomly, the screen will refuse to come on. Everything on the phone continues to run and it will even ring when you call it, but still the screen remains black until I pull the battery. I read that AT&T has resolved the issue and is sending out a fix as I type this. Don't know if the other carriers will follow suit or not.
It is a inconvenience to say the least but many users have tried all the known methods available to no avail. Seems to work fine for a undetermined period and then starts acting up again. I am notifying TMO tomorrow and see if they are going to be releasing the patch. If not, I guess it will be time to jump, Again.
Not sure if this is the root cause or not but seems to have done the trick for me so far..... I turned off auto brightness, and so far have not been able to replicate the problem, not sure though, my Note 3 would never let me use the auto brightness feature, when I would enable it on that phone the screen would always be way to bright. This one was the opposite. Could it be bad proximity sensors or the firmware that controls it? Need more people with the problem to test and report.
I too have had the black screen issue and the only fix is pulling the battery. It has happened 2x now, once completely stock and once since I rooted!

Warning: Android 4.4.2 KitKat Update Can Cause Some Dell Venue 7 or 8 to Brick

Earlier this week I brought you news that the Android 4.4.2 KitKat update had finally started rolling out for Dell’s Android budget slates, the Dell Venue 7 and Venue 8.
A few days later, a lot of users have updated to the new build and at the same time the first bug reports have started pouring in.
Some owners don’t report anything being wrong at all, but others have several complaints. Like user Stych, who started the topic on the official Dell Community Forums (2) in the first place.
He reports random screen freezes, SD card not registering, apps not working, lower tolerance to the internal heat build, jerkiness when scrolling on the web and Facebook.
Other Venue tablet owners report not being able to mount the microSD card since the update. Particular to the Venue 8 is the fact that the battery will not charge past 60%, even if no issues were detected before the update.
However, out of all the complaints the most alarming problem seems to be that some tablets end up being bricked after the Android 4.4 KitKat update.
“Prior to update, my Venue never had a problem. Since the update, it has crashed multiple times, lost data, freezes, shuts down, goes into screen loops and shuts down just after displaying an error message com.android.systemui. Seriously, what went wrong,” says user conan1130.
Some users have tried performing a factory reset and reloaded everything, but the problems keep persisting. Dell representatives have yet to say something on the matter, but before they do, you might want to put off updating your Dell Venue 7 or 8 to Android 4.4.2 KitKat.
I updated a few hours ago. I guess only time will tell.
I had to send my Venue 8 back to Dell. My Venue was constantly freezing while playing games or just reading USA Today. Hopefully they can fix it as I really like the tablet.
I got my Venue back from Dell. The repair list states that the motherboard and screen has been replaced. So far, after playing with the Venue for about 2 hours, the screen hasn't frozen up. Hopefully, this is fixed and I shouldn't have any more issues.
johnw91498 said:
I got my Venue back from Dell. The repair list states that the motherboard and screen has been replaced. So far, after playing with the Venue for about 2 hours, the screen hasn't frozen up. Hopefully, this is fixed and I shouldn't have any more issues.
Click to expand...
Click to collapse
So, you're able to use Kitkat with no problems whatsoever?
saurabh_goyal93 said:
So, you're able to use Kitkat with no problems whatsoever?
Click to expand...
Click to collapse
No, now it freezes and also randomly shuts down. Will be calling Dell again this week. :crying:
Hi.. I got a Dell Venue 8 Android with 4.3 JB.. And after 1 day, I got an OTA for 4.4.2 and after updating it, my battery started to drain faster than before.. Even in standby, on airplane ✈ mode , its draining..
I have tried all the settings including, lowering brightness, switching off mobile data, WiFi, used DU Battery Saver.. But of no use.. Please help.. I'll be greatful..
Sent from my Nexus 5 using XDA Free mobile app
Dell is a Hardware company not a software one
kRiShHnA said:
Hi.. I got a Dell Venue 8 Android with 4.3 JB.. And after 1 day, I got an OTA for 4.4.2 and after updating it, my battery started to drain faster than before.. Even in standby, on airplane ✈ mode , its draining..
I have tried all the settings including, lowering brightness, switching off mobile data, WiFi, used DU Battery Saver.. But of no use.. Please help.. I'll be greatful..
Sent from my Nexus 5 using XDA Free mobile app
Click to expand...
Click to collapse
Dell has been failure when it comes to software of any kind and that is the reason they flopped miserably in PHONE space, What I fail to understand about these giants that they dont seem to have read concept of CORE COMPETENCIES, Dell's core competence is HARDWARE and they should outsource software integration to a worthwhile partner. Build a pretty good hardware set partner with CYANOGENMOD to build ROM for them. Kitkat 4.4.2 has been horrible even for NEXUS users and that is why 4.4.3 and then 4.4.4 were released in quick succession by GOOGLE but companies like HTC, LG, SAMSUNG, SONY etc. did a very thorough testing and removed the BUGS as they are known to CUSTOMISE ANDROID heavily. Dell doesn't customise ANDROID too much hence they missed out correcting the bugs inherent in 4.4.2 and most surprisingly they dont seem to be bothered to release 4.4.4 quickly which has stabilised in its raw form pretty well. Michael Dell is master of past.
Has this issue been resolved?
UnidH4x0r said:
Has this issue been resolved?
Click to expand...
Click to collapse
I personally did not experience a problem with battery drain. My tab updated out of the box and doing what I normally do such as controlling what apps update when and making sure none of them are waking it from sleep unnecessarily mine hardly drains at ALL when screen and wifi is off. I wake up with pretty much all the battery I went to sleep with. Dunno if it has to do with certain apps or the fact that it updated on a factory fresh out of box device or what but all has been well here.
same here..i'm getting same error like freezing screen,some application not responding and keypad sometimes not coming..
i'm using dell venue 7 3740 with android 4.4.4 kitkat.
is there's any person know how to fix this error..tnx
rhen1525 said:
same here..i'm getting same error like freezing screen,some application not responding and keypad sometimes not coming..
i'm using dell venue 7 3740 with android 4.4.4 kitkat.
is there's any person know how to fix this error..tnx
Click to expand...
Click to collapse
take hard reset to factory settings
dareckk said:
take hard reset to factory settings
Click to expand...
Click to collapse
already done reset factory settings,but still the having an error..
DELL company need to fix this problem..its so terrible!!!
I don't know.

Random reboots?

Anyone else getting random reboots on their Nexus 9? I I have had 3 already this morning, always seems to be when I'm in a Google app - Play, Music etc?
Any ideas how I can diagnose this and stop it happening?
None in my 24hrs of ownership.
Sent from my Nexus 5 using XDA Free mobile app
Haven't had one in ~48 hours, with moderate (and heavy at times) usage
StuMcBill said:
Anyone else getting random reboots on their Nexus 9? I I have had 3 already this morning, always seems to be when I'm in a Google app - Play, Music etc?
Any ideas how I can diagnose this and stop it happening?
Click to expand...
Click to collapse
If I had random reboots I'd flash the factory image and see if that solves it. If it doesn't them rma the device
Sent from my Nexus 5 using XDA Free mobile app
Well I had it running all morning connected to logcat, and I didn't get one reboot.
If I get another one, I might flash the stock image!
Since I adb restored some of my apps from another tablet I have had nothing but reboots. It's getting very, very annoying.
Is there any logcat or last.kmesg I can get that would tell my why it's rebooting??
UPDATE : Just checked and there is no last_kmsg in /proc, anyone know where it is now?
I had 1 sudden reboot in the 3 days of ownership.
This was after an antutu benchmark (which crashed), then I opened a process viewer app which rebooted the tablet (but otherwise just runs without problems).
almost once a day
i am experiencing random reboots almost once a day. I am wondering if anyone made any progress with these?
jsteez said:
i am experiencing random reboots almost once a day. I am wondering if anyone made any progress with these?
Click to expand...
Click to collapse
Have you flashed the factory image to see if that cures it?
Sent from my Nexus 9 using XDA Free mobile app
I had a single reboot since I bought me Nexus 9 soon after it was released and I use it multiple times a day.
I would highly recommend clearing cache and data for the apps you suspect are causing the random reboots.
If that doesn't work, try resetting your whole tablet.
I never had a single reboot since I bought the device.
Maybe it's because of the restore option at the first start of the tablet? I never restore apps and data and there are no problems.
Sent from my Nexus 9
I've had my tablet freeze up and restart numerous times.
Smokuevo said:
I've had my tablet freeze up and restart numerous times.
Click to expand...
Click to collapse
Have you tried resetting Android?
woshiweili said:
Have you tried resetting Android?
Click to expand...
Click to collapse
Factory reset? No. Was it mentioned it fixes issues?
Yes
Me too
I've been getting these too, not quite as frequently though. It also doesn't seem to matter what app I'm using. It really is random. I usually see it happen a couple of times a week. I'm not a heavy user. I've been reluctant to reset and I've been holding off on unlocking, rooting, etc at least until it's out of warranty. I guess it's time to try a reset though.
Has anyone who was having the random reboot issue tried resetting back to factory and confirmed that it resolves the issue? I saw people recommending it but I didn't see anyone state for sure that it had solved the problem for them.
My tablet reboots roughly once per week. I've reset the tablet several times and flashed it twice. I didn't download any apps to eliminate any potential conflicts. All to no avail.
The device info on my profile needs to be updated.
For some strange reason I installed One Drive and my tablet went mad, massive slowdowns, reboots many times a day. Removed it and it's been rock solid since...
my wife's Nexus 9 has random reboots at least once a day, as well. This happened when it was stock and as a test I just put a ROM on it and it still reboots. I'm thinking about calling HTC to see if we can get a replacement.
Did you get an progress on this? Mine is doing it, totally stock not rooted. I'm about to reset and start again. Just want to make sure it's not hardware as I want to look at custom roms and rooting fun

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